Pune, June 04, 2020 (GLOBE NEWSWIRE) — The demand for customer experience management systems is rising across various industries. The customer experience management systems market is expected to gain significant traction owing to the recent technological advancements. According to a new study by Fortune Business Insights, the global customer experience management market is anticipated to be worth USD 23.91 Billion by 2026, as against USD 6.28 Billion in 2018.The study is titled “Customer Experience Management Market Size, Share & Industry Analysis, Component (Solution, Services), By Deployment (On-Premises, Cloud), By Organization Size (SMEs, Large Enterprises), By Touchpoint (Telephone, Email, Web, Social Media, and Others) and Regional Forecast, 2019-2026.” It predicts the global market to expand at an exponential CAGR of 18.5%. The report offers a meticulous analysis of market trends and growth. Along with this, the report offers a detailed evaluation of the market segments and factors affecting segments’ growth. It provides a regional level analysis of the market regarding the regional market size and future predictions. In addition to this, the report gives a detailed analysis of the competitive landscape by discussing strategies, mergers and acquisitions, and partnerships.We are taking continuous efforts to help your business sustain and grow during COVID-19 pandemics. Based on our experience and expertise, we will offer you an impact analysis of coronavirus outbreak across industries to help you prepare for the future.Click here to get the short-term and long-term impact of COVID-19 on this market.Please visit: https://www.fortunebusinessinsights.com/industry-reports/customer-experience-management-cem-market-101661
Great customer experience comes from great customer experience strategies and businesses strongly focus on customer experience to increase revenues. Considering the adoption of digitization, customer service is becoming challenges as customers use different modes of communication. Therefore, organizations invest in customer experience management software to gain in-depth insights into customers’ requirements across different channels. This software also harnesses a large amount of data from online as well as offline channels with precision and speed.Some of the upcoming customer experience management trends are:·Artificial Intelligence to revolutionize the customer service space to offer real-time experience and instant feedback.·Adoption of digital signage, advanced and smart speakers and others to keep customers happy by offering convenience.·Companies to use of cloud-based technology, advanced analytics, and automation to highly personalized customer experience.
Telephone, as a Medium to be the Best Touchpoint for CustomersCustomers around the world look for personalization, convenience, and immediacy while investing in products or services. Among different Touchpoints including email, web, telephone, and social media, the telephone is expected to generate the highest customer experience management revenue in the forthcoming years. Voice is still considered the most effective channel for communicating with customers. Other Touchpoints are also gaining popularity, but voice has the ability to understand what exactly our customer. Conversations through telephone are productive and can be helpful to both the parties. Effective communications can lead to better customer relationships, which in turn, can increase the sales. As per the report, telephone covered a share of 64.6% in the global market and is likely to remain dominant through the forecast years. The demand for customer experience technology solution is increasing in BFSI and IT and telecom, thereby spurring the customer experience management market size. Moreover, email is a preferred mode of communication with customers in these two sectors.In 2018, the customer experience management market in North America was valued at USD 2.62 Billion and is projected to reach USD 9.38 Billion by 2026. The region is expected to lead the market over the projected horizon as telecom is driving the customer experience management market growth. Sectors such as BFSI, IT and others in the regions are continuously focussing on enhancing customer experience solutions, which is one of the primary factors boosting the market growth.Other regions such as the Middle East & Africa, Latin America, and Asia Pacific are expected to register considerable growth during the forecast timeline. Heavy Investments by Key Players to Bring Innovations in Customer Experience Management Platforms As per the report, some of the leading players in the global Customer Experience Management Market are:AdobeOracleSAPIBMAvaya Inc.Verint SystemsTech MahindraOpen Text Corporation.ZendeskSitecore.ClarabridgeMedallia, Inc.MaritzCX Research LLC
Companies such as Verint Systems, Adobe, Medallia, Inc., and Clarabridge are planning to heavily invest in customer experience strategy and develop innovative customer experience management platforms. Some of the recent developments are:March 2019: Adobe developed a real-time Adobe experience platform for its customers. The platform has the ability to gather data in real-time from different sources and convert it into actionable insights. May 2019: Medallia announced the acquisition of Strikedeck with an aim to effectively drive customer success. Both organizations will integrate predictive analytics, artificial intelligence, and machine learning to understand the customers’ requirements better.
Quick Buy – CEM Market Research Report: https://www.fortunebusinessinsights.com/checkout-page/101661
Detailed Table of ContentIntroductionDefinition, By SegmentResearch ApproachSourcesExecutive SummaryMarket DynamicsDrivers, Restraints and OpportunitiesEmerging TrendsKey InsightsMacro and Micro Economic IndicatorsConsolidated SWOT Analysis of Key PlayersGlobal Customer Experience Management Market Analysis, Insights and Forecast, 2015-2026Key Findings / SummaryMarket Size Estimates and ForecastsBy Component (Value)SolutionServicesProfessional ServicesManaged ServicesBy Deployment (Value)CloudOn-PremiseBy Organization Size (Value)SMEsLarge EnterprisesBy Touchpoint (Value)TelephoneEmailWebSocial MediaOthersBy End-User (Value)BFSIRetailIT and TelecommunicationsHealthcareManufacturingGovernmentTravel and TransportationOthersBy Region (Value)North AmericaEuropeAsia PacificMiddle East and AfricaLatin AmericaTOC Continued..!!!
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Worldwide Smart Retail Industry to 2027 – by Solution, Retail Offering, System, Application & Geography
Dublin, July 08, 2020 (GLOBE NEWSWIRE) — The “Smart Retail – Global Market Outlook (2018-2027)” report has been added to ResearchAndMarkets.com’s offering.SoftwareHardwareRetail Offerings Covered:Hardlines and Leisure GoodsFast-moving Consumer GoodsApparel and AccessoriesSystems Covered:Smart LabelVisual MarketingIntelligent SystemSmart Payment SystemOther SystemsApplications Covered:Brand ProtectionFoot-traffic MonitoringInventory ManagementLoyalty Management and PaymentPredictive Equipment MaintenanceSmart Fitting RoomRegions Covered:USCanadaMexicoEuropeGermanyUKItalyFranceSpainRest of EuropeAsia PacificJapanChinaIndiaAustraliaNew ZealandSouth KoreaRest of Asia PacificSouth AmericaArgentinaBrazilChileRest of South AmericaMiddle East & AfricaSaudi ArabiaUAEQatarSouth AfricaRest of Middle East & AfricaWhat our report offers:Market share assessments for the regional and country-level segmentsStrategic recommendations for the new entrantsCovers Market data for the years 2017, 2018, 2019, 2023 and 2027Market Trends (Drivers, Constraints, Opportunities, Threats, Challenges, Investment Opportunities, and recommendations)Strategic analysis: Drivers and Constraints, Product/Technology Analysis, Porter’s five forces analysis, SWOT analysis, etc.Strategic recommendations in key business segments based on the market estimationsCompetitive landscaping mapping the key common trendsCompany profiling with detailed strategies, financials, and recent developmentsSupply chain trends mapping the latest technological advancementsKey Topics Covered:Research and Markets also offers Custom Research services providing focused, comprehensive and tailored research.CONTACT: ResearchAndMarkets.com
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NexTech is Presenting at Wall Street Reporter’s “NEXT SUPER STOCK” Livestream Conference on July 9th, 2020
NEW YORK and TORONTO, July 08, 2020 (GLOBE NEWSWIRE) — NexTech AR Solutions (NexTech) (OTCQB: NEXCF) (CSE: NTAR) (FSE: N29), an emerging leader in augmented reality for eCommerce, Video Conferencing and Virtual Events, is pleased to announce that NexTech CEO Evan Gappelberg will be presenting at Wall Street Reporter’s “Next Super Stock” livestream conference on July 9th, 2020.
CLICK HERE TO SIGN UPEvan will update investors on NexTech’s latest technological advances, the recent surge in business from its Video Conferencing and Virtual Events platform InfernoAR, plus the company’s record revenue growth, all as the company pursues four multi-billion dollar verticals in AR.NexTech’s live presentation will take place at 12:30PM Eastern, on Thursday July 9th, 2020The 20-minute presentation will be followed by a question and answer session. To learn more about the event, and sign up for free, click:CLICK HERE TO SIGN UPFor those unable to join the live event, a video of the presentation will be posted later.About “Next Super Stock Live!” conference:
Wall Street Reporter’s “NEXT SUPER STOCK Live!” The conference is dedicated to featuring select companies that have near-term catalysts in place which can drive transformational growth (and stock appreciation) in the months ahead.Recent Company Highlights in 2020:July 2, 2020: Hired Arnaud Amet as Director of Sales for Europe. Mr. Amet situated in Paris, France comes from regional and global sales and marketing roles in Microsoft (MSFT) where he worked for over a decade ending in 2015. He also has significant experience with his own startup in sales and marketing of AR/VR to large brands partnering with Facebook (FB), Huawei and Microsoft.
June 29, 2020: signed a contract to supply its InfernoAR video conferencing and virtual events platform to the Dallas Independent School District (Dallas ISD).
June 19, 2020: NexTech closed a private placement of 1,528,036 units priced at the market price of $2.10 per unit (the “Units”) for gross proceeds of $3,208,875 (the “Offering”). This financing provides the company with a healthy cash and inventory position of over $7.5million – its highest ever.
June 18, 2020: Company announces that it has signed a partner supplier agreement with BDA, LLC. BDA Sports will be using the InfernoAR virtual event platform for their signature annual Think Tank 2020 program for teams in NHL, NBA, MLB, and NFL.
June 10, 2020: Company signed a partner agreement and contract to provide its InfernoAR Virtual Events platform services to Skybridge World Dubai clients. Skybridge is a leading events, exhibition and marketing solutions provider to global corporations whose clients include: Emirates Glass, IBM, Lilly, Henkel, Amgen and many others. NexTech and Skybridge have already solidified their partnership and signed up their first customer, Bohringer Ingelheim.
June 4, 2020 The company launched its new ARitize360 app now live and available for a FREE download on both iOS and Android. The app’s 3D scan technology will add to the revenue-generating power of its AR eCommerce solution and its recently launched 3D/AR advertising platform.
June 3, 2020: The company achieved record revenue and gross profit for the month of May 2020. Both revenue and gross profit showed dramatic increases in May. Notably, compared to May 2019, the company’s revenue increased 169% to $1,300,000 while gross profit grew 290% to $800,000 representing the highest revenue and gross profit ever achieved in a single month.
June 1, 2020 : CEO Evan Gappelberg purchased 100,000 shares. It was reported that on 5/5/2020 he purchased 929,885 common shares of NexTech common stock, this is his fourth buy for the year 2020.
May 25, 2020: Signed a contract to supply its Augmented Reality Solutions to a $30 billion market capital, publicly-traded global technology company.
May 22, 2020: The company announced very positive results for its recently launched 3D/AR Ad Network which went live on February 4th 2020. Using the company’s 3D/AR ads resulted in a 300% increase in sales conversions, a 32% increase in click-through-rate (CTR) and a 23% lower cost per click than traditional 2D ads.
May 21, 2020: InfernoAR Virtual Events platform chosen to supply a $13 billion capital, publicly-traded global insurance company, for their global leadership two day summit starting June 6th.
May 19, 2020: Inferno AR integration with Cvent Solutions optimizing the entire InfernoAR event management value chain. Integration with CVENT will broaden the utility and increase the appeal of the platform by helping end-users seamlessly register and become more productive while using the platform.
May 14, 2020: Q1 Revenue grows 177% to $2.5 million, Gross Profit grows 267% to $1.3 million, Working Capital of $3.5 million.
May 12, 2020: InfernoAR platform integration with all major video platforms including its previously announced integration with Zoom, Microsoft Teams, Skype, and new integrations with Cisco Webex, BlueJeans, Google Hangouts, Google Meet, and GoToMeetings. These critical integrations continue to extend the capabilities of the platform, broaden the utility of the platform and help end-users become even more productive while using the platform.About NexTech AR Solutions Corp.NexTech is one of the leaders in the rapidly growing AR industry, estimated to hit $120 billion by 2022, according to Statista. NexTech, the first publicly traded “pure-play” AR company, began trading on the CSE on October 31st, 2018. NexTech has a two-pronged strategy for rapid growth including growth through acquisition of eCommerce businesses and growth of its omni-channel AR SaaS platform called ARitize™.The company is pursuing four verticals in AR.ARitize™ For eCommerce: The company launched its technologically advanced webAR for eCommerce early in 2019 and has been rapidly signing up customers onto its SaaS platform. Customers include Walther Arms, Wright Brothers, Mr. Steak, and Budweiser. NexTech has the first ‘full funnel’ end-to-end eCommerce solution for the AR industry including its 3D product capture, 3D ads for Facebook and Google, ‘Try it On’ technology for online apparel, 3D and 360-degree product views, and ‘one click buy’.ARitize™ 3D/AR Advertising Platform: launched in Q1 2020 the ad platform will be the industry’s first end-to-end solution whereby the company will leverage its 3D asset creation into 3D, 360, AR ads. In 2019, according to IDC, global advertising spend will be about $725 billion.InfernoAR: the world’s most advanced Augmented Reality and Video Learning Experience Platform for Events, is a SaaS video platform that integrates Interactive Video, Artificial Intelligence and Augmented Reality in one secure platform to allow enterprises the ability to create the world’s most engaging virtual event management and learning experiences. Automated closed captions and translations to over 64 languages put InfernoAR in a class by itself.ARitize™ Hollywood Studios: expected to launch in 2020, the studio has created a proprietary entertainment venue for which it is producing immersive content using 360 video, and augmented reality as the primary display platform.To learn more, please follow us on Twitter, YouTube, Instagram, LinkedIn, and Facebook, or visit our website: https://www.nextechar.com.On behalf of the Board of NexTech AR Solutions Corp.
CEO and DirectorFor further information, please contact:Evan Gappelberg
Chief Executive Officer
firstname.lastname@example.orgThe CSE has not reviewed and does not accept responsibility for the adequacy or accuracy of this release.Certain information contained herein may constitute “forward-looking information” under Canadian securities legislation. Generally, forward-looking information can be identified by the use of forward-looking terminology such as, “will be”, “looking forward” or variations of such words and phrases or statements that certain actions, events or results “will” occur. Forward-looking statements regarding the Company increasing investors awareness are based on the Company’s estimates and are subject to known and unknown risks, uncertainties and other factors that may cause the actual results, levels of activity, performance or achievements of NexTech to be materially different from those expressed or implied by such forward-looking statements or forward-looking information, including capital expenditures and other costs. There can be no assurance that such statements will prove to be accurate, as actual results and future events could differ materially from those anticipated in such statements. Accordingly, readers should not place undue reliance on forward-looking statements and forward-looking information. NexTech will not update any forward-looking statements or forward-looking information that are incorporated by reference herein, except as required by applicable securities laws.
Causality Link Adds Veteran IBM Natural Language Processing (NLP) Engineer Craig Trim as Senior Software Engineer – NLP
Salt Lake City, July 08, 2020 (GLOBE NEWSWIRE) — Causality Link, an advanced, artificial intelligence (AI)-driven investment technology provider, today announced the addition of veteran software engineer and natural language processing (NLP) expert Craig Trim as senior software engineer – NLP.Trim joins Causality Link having spent the majority of his 20-year software engineering career with IBM, during which time he contributed to over 200 filed patents. He was most recently a senior managing consultant, leading teams in the inception, creation and deployment of chatbots for top companies in the energy, telecommunications and automotive industries. Joining IBM as an intern in 2000, Trim has since been lead engineer for formal offerings in Watson Group, has led teams developing the auto-generation of knowledge graphs, and has led the design and implementation of large-scale e-commerce sites. In addition to his time at IBM, Trim was chief technology officer for Dristi, a cognitive computing company, where he led research and development to create a first-of-a-kind “Audience OS” and cognitive analytics platform. At Causality Link, Trim will lead efforts to enhance the company’s Research Assistant. This initiative will include increasing the number of data sources ingested, the speed at which the data is processed, the insights garnered from the data and more.“Causality Link is an exciting melding of tried and true technology and cutting-edge innovation that is rare to find and has been instrumental in their success thus far,” said Trim. “I look forward to developing and implementing ways to propel the platform even further to gather more insights from more sources in less time.”“Craig is a true trailblazer in the NLP space,” said Pierre Haren, co-founder and CEO of Causality Link. “During his prolific tenure at IBM, he pioneered the use of NLP in ontology learning to look for relationships between data, which is a critical part of our operation. We are thrilled to bring this inventive thinking to Causality Link as we drive our technology to the next level.”Causality Link’s unique, AI-powered research platform extracts the knowledge contained within millions of documents and other text-based sources to provide investors and analysts with a unique perspective on companies, industries and macroeconomic drivers. By aggregating explicitly stated cause-and-effect relationships between market indicators and company key performance indicators (KPIs), the Causality Link platform provides clients with more significant, longer-lasting, less emotional and more precise insights and forecasts.With the overall aim of improving transparency in financial markets, the Causality Link platform models the forces acting on the markets, leveraging machine learning (ML) and natural language processing (NLP) techniques to weave together the insights and creativity of experts in understanding the causal relationships at work in the financial world. The solution is leading the next wave of AI innovation that leverages technology to combine human knowledge from thousands of authors.About Causality LinkWith its advanced AI-driven research platform, Causality Link helps investment research professionals produce smarter decisions by better understanding the “causal links” between their subjects and various market indicators. Causality Link was formed on the notion that long-term success in AI and Machine Learning requires a balance of human and machine collaboration that leverages the strongest qualities in each. Causality Link’s platform merges explicit expert knowledge of causation – not simply correlation – with the mathematical power of predictive analytics enabling professionals to gain big-picture understanding of the financial markets. Visit www.causalitylink.com to learn more. AttachmentCraig TrimMichael Kingsley
Forefront Communications for Causality Link
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