Artificial Intelligence
NexTech AR Solutions Reports Record Second Quarter 2020 Results
VANCOUVER, British Columbia, Aug. 25, 2020 (GLOBE NEWSWIRE) — NexTech AR Solutions (NexTech) (OTCQB: NEXCF) (CSE: NTAR) (FSE: N29), an emerging leader in augmented reality (AR) for eCommerce, AR learning applications, and AR-enhanced video conferencing and virtual events, reported record results for its second quarter ended June 30, 2020. All figures are prepared in accordance with International Financial Reporting Standards (IFRS) unless otherwise indicated.
Q2 2020 highlights:
- Revenue grows 290% to $3.5 million
- Gross Profit grows 484% to $2.1 million with a 61% margin
- Working Capital of $5.6 million
- Total Bookings $3.7 million
- Full report has been filed and is available on SEDAR
Q2 earnings will be released after the close today at 4:30pm
Bridge Name: NexTech AR Solutions
Conference ID: 597-9019
Dial in: +1 (435) 777-2200
Toll-Free + 1 (800) 309-2350
Evan Gappelberg, CEO of NexTech comments, “We are extremely pleased to report that our record second quarter 2020 results are continuing into Q3 and are showing strong momentum across our business segments. These results were driven by new customer additions, expansion of product lines and increases in conversions from our e-commerce channels. He continues “We are uniquely positioned with our augmented reality, e-commerce and InfernoAR video conferencing and virtual events business units to thrive in this new economy being led by a digital transformation across technology. There has never been more business opportunity in our lifetime for augmented reality, virtual learning, virtual conferences, or virtual events, and e-commerce and we see strong business trends continuing in Q3 and beyond.”
Kashif Malik, CFO of NexTech comments, “Q2 has been an amazing quarter and I am thrilled to see the team firing on all cylinders by delivering on sales. With the successful integration of our Jolokia acquisition in Q2 we are now positioned for a rapid acceleration in our business as we continue to land more deals and look for additive acquisitions that further expand and grow our business.”
NexTech AR Solutions Corp.
Condensed Consolidated Interim Statements of Financial Position
(Unaudited – Expressed in Canadian dollars)
June 30, 2020 | December 31, 2019 | ||||
$ | $ | ||||
ASSETS | |||||
Current assets | |||||
Cash | 6,282,197 | 2,849,344 | |||
Receivables (Note 4) | 264,104 | 403,651 | |||
Prepaid expenses and deposits | 195,990 | 200,650 | |||
Inventory | 1,681,465 | 1,353,584 | |||
Total current assets | 8,423,756 | 4,807,229 | |||
Non-current assets | |||||
Equipment (Note 5) | 242,303 | 146,555 | |||
Intangible assets (Note 6) | 2,250,734 | 1,420,552 | |||
Goodwill (Note 6) | 3,997,440 | 2,262,527 | |||
Total non-current assets | 6,490,477 | 3,829,634 | |||
TOTAL ASSETS | 14,914,233 | 8,636,863 | |||
LIABILITIES AND SHAREHOLDERS’ EQUITY | |||||
LIABILITIES | |||||
Current liabilities | |||||
Accounts payable and accrued liabilities (Note 7) | 1,748,473 | 1,243,528 | |||
Other payables (Note 8) | – | 230,174 | |||
Contingent consideration (Note 3) | 1,067,181 | – | |||
Total current liabilities | 2,815,654 | 1,473,702 | |||
Long-term liabilities | |||||
Deferred income tax liability | 48,478 | 96,956 | |||
Total Long-term liabilities | 48,478 | 96,956 | |||
TOTAL LIABILITIES | 2,864,132 | 1,570,658 | |||
EQUITY | |||||
Share capital (Note 10) | 23,562,376 | 15,210,041 | |||
Convertible debentures (Note 9) | – | 1,025,595 | |||
Reserves (Note 10) | 2,565,234 | 1,407,330 | |||
Deficit | (14,077,509 | ) | (10,576,761 | ) | |
TOTAL SHAREHOLDERS’ EQUITY | 12,050,101 | 7,066,205 | |||
TOTAL LIABILITIES AND SHAREHOLDERS’ EQUITY | 14,914,233 | 8,636,863 |
NexTech AR Solutions Corp.
Condensed Consolidated Interim Statements of Comprehensive Loss
For the three and six months ended June 30, 2020 and 2019
(Unaudited – Expressed in Canadian dollars)
For the three months ended June 30, | For the six months ended June 30, | |||||||
2020 | 2019 | 2020 | 2019 | |||||
$ | $ | $ | $ | |||||
Revenue | 3,529,029 | 905,915 | 6,021,014 | 1,807,025 | ||||
Cost of sales | (1,359,294 | ) | (534,094 | ) | (2,503,430 | ) | (1,068,187 | ) |
Gross profit | 2,169,735 | 371,821 | 3,517,584 | 738,838 | ||||
Operating expenses | ||||||||
Sales and marketing | 1,547,995 | 558,743 | 3,047,310 | 1,255,695 | ||||
General and administrative | 1,927,105 | 462,116 | 2,690,187 | 844,170 | ||||
Research and development | 563,671 | 164,867 | 937,002 | 748,776 | ||||
Amortization (Note 6) | 132,458 | 31,476 | 220,711 | 62,951 | ||||
Depreciation (Note 5) | 17,434 | 8,249 | 27,283 | 24,342 | ||||
Foreign exchange loss (gain) | 6,283 | 70,334 | 7,977 | 27,352 | ||||
Total operating expenses | 4,194,946 | 1,295,785 | 6,930,470 | 2,963,287 | ||||
Operating loss | (2,025,211 | ) | (923,964 | ) | (3,412,886 | ) | (2,224,449 | ) |
Loss before income taxes | (2,025,211 | ) | (923,964 | ) | (3,412,886 | ) | (2,224,449 | ) |
Deferred income tax recovery | 24,239 | – | 48,478 | – | ||||
Net loss | (2,000,972 | ) | (923,964 | ) | (3,364,408 | ) | (2,224,449 | ) |
Other comprehensive income (loss) | ||||||||
Exchange differences on translating foreign operations | (308,552 | ) | – | 179,764 | – | |||
Total comprehensive loss | (2,309,524 | ) | (923,964 | ) | (3,184,644 | ) | (2,224,449 | ) |
Loss per common share | ||||||||
Basic and diluted loss per common share | (0.04 | ) | (0.02 | ) | (0.05 | ) | (0.04 | ) |
Weighted average number of common shares outstanding | 65,713,035 | 53,790,361 | 63,147,313 | 52,356,663 |
NexTech AR Solutions Corp.
Condensed Consolidated Interim Statements of Changes In Shareholders’ Equity
For the six months ended June 30, 2020 and 2019
(Unaudited – Expressed in Canadian dollars)
Number of shares | Share capital | Equity portion of convertible debenture | Reserves | Deficit | Total | |||||||||||
$ | $ | $ | $ | $ | ||||||||||||
Balance, December 31, 2018 | 43,687,872 | 6,365,393 | – | 423,463 | (2,345,482 | ) | 4,443,374 | |||||||||
Partial escrow cancellation | (400,000 | ) | – | – | – | – | – | |||||||||
Acquisition of AR Ecommerce LLC | 2,000,000 | 1,620,000 | – | – | – | 1,620,000 | ||||||||||
Shares released from escrow for services | – | 60,000 | – | – | – | 60,000 | ||||||||||
Shares issued for exercise of warrants | 8,461,500 | 2,605,750 | – | – | – | 2,605,750 | ||||||||||
Shares issued for acquisition payable | 100,000 | 66,630 | – | – | – | 66,630 | ||||||||||
Private placement | 566,000 | 339,600 | – | – | – | 339,600 | ||||||||||
Stock-based compensation | – | – | – | 523,702 | – | 523,702 | ||||||||||
Net loss | – | – | – | – | (2,224,449 | ) | (2,224,449 | ) | ||||||||
Balance, June 30, 2019 | 54,415,372 | 11,057,373 | – | 947,165 | (4,569,931 | ) | 7,434,607 | |||||||||
Balance, December 31, 2019 | 60,509,250 | 15,210,041 | 1,025,595 | 1,407,330 | (10,576,761 | ) | 7,066,205 | |||||||||
Convertible debentures | 1,910,163 | 1,161,935 | (1,025,595 | ) | – | (136,340 | ) | – | ||||||||
Shares issued for exercise of warrants | 2,057,504 | 1,734,861 | – | – | – | 1,734,861 | ||||||||||
Shares issued for exercise of options | 1,195,666 | 381,600 | – | – | – | 381,600 | ||||||||||
Shares issued for purchase of Jolokia | 1,000,000 | 1,491,889 | – | – | – | 1,491,889 | ||||||||||
Shares issued to settle related party liability | 47,799 | 38,239 | – | – | – | 38,239 | ||||||||||
Share-based payment | 810,006 | 648,005 | – | 864,899 | – | 1,512,904 | ||||||||||
Private placement | 1,528,036 | 3,208,876 | – | – | – | 3,208,876 | ||||||||||
Share issuance costs | – | (313,070 | ) | – | 113,241 | – | (199,829 | ) | ||||||||
Net loss | – | – | – | – | (3,364,408 | ) | (3,364,408 | ) | ||||||||
Translation of foreign operations | – | – | – | 179,764 | – | 179,764 | ||||||||||
Balance as at June 30, 2020 | 69,058,424 | 23,562,376 | – | 2,565,234 | (14,077,509 | ) | 12,050,101 |
NexTech AR Solutions Corp.
Condensed Consolidated Interim Statements of Cash Flows
For the three and six months ended June 30, 2020 and 2019
(Unaudited – Expressed in Canadian dollars)
For the three months ended June 30, | For the six months ended June 30, | |||||||
2020 | 2019 | 2020 | 2019 | |||||
OPERATING ACTIVITIES | ||||||||
Net loss | (2,000,972 | ) | (923,964 | ) | (3,364,408 | ) | (2,224,449 | ) |
Items not affecting cash: | ||||||||
Amortization of intangible assets | 132,458 | 31,476 | 220,711 | 62,951 | ||||
Deferred income tax recovery | (24,239 | ) | – | (48,478 | ) | – | ||
Depreciation of property and equipment | 17,434 | 8,249 | 27,283 | 24,342 | ||||
Shares issued to settle related party liability | – | – | 38,239 | |||||
Share-based payments | 861,958 | 161,851 | 1,512,904 | 523,702 | ||||
Shares released from escrow for services | – | – | – | 60,000 | ||||
Option and warrant exercised shares outstanding | (183,737 | ) | – | (183,737 | ) | – | ||
Changes in non-cash working capital items | ||||||||
Receivables | 356,792 | (262,168 | ) | 139,547 | (475,643 | ) | ||
Prepaid expenses and deposits | 23,735 | (237,958 | ) | 4,660 | (647,845 | ) | ||
Inventory | (83,071 | ) | (399,609 | ) | (327,881 | ) | (667,458 | ) |
Accounts payable and accrued liabilities | 673,907 | (709,979 | ) | 480,787 | (879,459 | ) | ||
Other payables | (97,771 | ) | – | (230,174 | ) | – | ||
Net cash used in operating activities | (323,506 | ) | (2,332,103 | ) | (1,730,547 | ) | (4,223,858 | ) |
INVESTING ACTIVITIES | ||||||||
Cash acquired in a business combination | – | – | – | 128,670 | ||||
Cash paid for acquisition of HootView | – | – | – | (85,664 | ) | |||
Purchase of equipment | – | – | – | (12,125 | ) | |||
Net cash used in investing activities | – | – | – | 30,881 | ||||
FINANCING ACTIVITIES | ||||||||
Proceeds from exercise of options and warrants | 1,404,022 | – | 2,116,461 | 2,605,750 | ||||
Net proceeds from private placement | 3,009,047 | 339,600 | 3,009,047 | 339,600 | ||||
Net cash provided by financing activities | 4,413,069 | 339,600 | 5,125,508 | 2,945,350 | ||||
Foreign exchange | (117,022 | ) | (266,280 | ) | 37,892 | (170,541 | ) | |
Net change in cash | 3,972,541 | (2,258,782 | ) | 3,432,853 | (1,418,168 | ) | ||
Cash, beginning | 2,309,656 | 2,487,471 | 2,849,344 | 1,646,858 | ||||
Cash, ending | 6,282,197 | 228,689 | 6,282,197 | 228,689 |
(Above excerpts from the condensed consolidated interim financial statements should be read in conjunction with the financial statement notes).
Non-IFRS Measures
This News Release makes reference to certain non-IFRS measures such as “Total Bookings” and “Backlog”. These non-IFRS measures are not recognized, defined or standardized measures under IFRS. Our definition of Total Bookings and Backlog will likely differ from that used by other companies and therefore comparability may be limited.
Total Bookings and Backlog should not be considered a substitute for or in isolation from measures prepared in accordance with IFRS. These non-IFRS measures should be read in conjunction with our condensed consolidated interim financial statements and the related notes thereto as at and for the three and six months ended June 30, 2020. Readers should not place undue reliance on non-IFRS measures and should instead view them in conjunction with the most comparable IFRS financial measures. See the reconciliations to these IFRS measures below:
Three months ended June 30, | Six months ended June 30, | ||||||||||||||
2020 | 2019 | 2020 | 2019 |
||||||||||||
Total Bookings | $ | 3,680,111 | $ | 905,915 | $ | 6,239,291 | $ | 1,807,025 | |||||||
Total Revenue | 3,529,029 | 905,915 | 6,021,014 | 1,807,025 | |||||||||||
Adjustment for bookings | 151,082 | – | 218,277 | – | |||||||||||
Adjustment for backlog | (51,000 | ) | – | (118,195 | ) | – | |||||||||
Backlog | $ | 100,082 | $ | – | $ | 100,082 | $ | – |
About NexTech AR
NexTech is one of the leaders in the rapidly growing Augmented Reality market estimated to grow from USD $10.7B in 2019 and projected to reach USD $72.7B by 2024 according to Markets & Markets Research; it is expected to grow at a CAGR of 46.6% from 2019 to 2024.
The company is pursuing four verticals:
InfernoAR: An advanced Augmented Reality and Video Learning Experience Platform for Events, is a SaaS video platform that integrates Interactive Video, Artificial Intelligence and Augmented Reality in one secure platform to allow enterprises the ability to create the world’s most engaging virtual event management and learning experiences. Automated closed captions and translations to over 64 languages. According to Grandview Research the global virtual events market in 2020 is $90B and expected to reach more than $400B by 2027, growing at a 23% CAGR. With NexTech’s InfernoAR platform having augmented reality, AI, end-to-end encryption and built in language translation for 64 languages, the company is well positioned to rapidly take market share as the growth accelerates globally.
ARitize™ For eCommerce: The company launched its SaaS platform for webAR in eCommerce early in 2019. NexTech has a ‘full funnel’ end-to-end eCommerce solution for the AR industry including its Aritize360 app for 3D product capture, 3D/AR ads, its Aritize white label app, its ‘Try it On’ technology for online apparel, 3D and 360-degree product views, and ‘one click buy’.
ARitize™ 3D/AR Advertising Platform: Launched in Q1 2020 the ad platform will be the industry’s first end-to-end solution whereby the company will leverage its 3D asset creation into 3D/AR ads. In 2019, according to IDC, global advertising spend will be about $725 billion.
ARitize™ Hollywood Studios: The studio is in development producing immersive content using 360 video, and augmented reality as the primary display platform.
To learn more, please follow us on Twitter, YouTube, Instagram, LinkedIn, and Facebook, or visit our website: https://www.nextechar.com.
On behalf of the Board of NexTech AR Solutions Corp.
“Evan Gappelberg”
CEO and Director
For further information, please contact:
Evan Gappelberg
Chief Executive Officer
[email protected]
The CSE has not reviewed and does not accept responsibility for the adequacy or accuracy of this release.
Certain information contained herein may constitute “forward-looking information” under Canadian securities legislation. Generally, forward-looking information can be identified by the use of forward-looking terminology such as, “will be”, “looking forward” or variations of such words and phrases or statements that certain actions, events or results “will” occur. Forward-looking statements regarding the Company increasing investors awareness are based on the Company’s estimates and are subject to known and unknown risks, uncertainties and other factors that may cause the actual results, levels of activity, performance or achievements of NexTech to be materially different from those expressed or implied by such forward-looking statements or forward-looking information, including capital expenditures and other costs. There can be no assurance that such statements will prove to be accurate, as actual results and future events could differ materially from those anticipated in such statements. Accordingly, readers should not place undue reliance on forward-looking statements and forward-looking information. NexTech will not update any forward-looking statements or forward-looking information that are incorporated by reference herein, except as required by applicable securities laws.
Artificial Intelligence
Expanded SAS Viya uses generative AI to accelerate customer productivity
Leading data and AI platform helps explain and integrate large language models to augment existing processes; SAS Data Maker will address critical challenges without compromising sensitive data
LAS VEGAS, April 17, 2024 /PRNewswire/ — SAS INNOVATE — So many organizations have jumped on the GenAI bandwagon in the last year, but are those efforts delivering results yet? If the organization uses the SAS® Viya® data and AI platform, the answer is a resounding yes. Infused with large language model (LLM) orchestration strength, SAS Viya is already helping customers accelerate efficiency and productivity. Throughout 2024, SAS will continue delivering innovation by broadening its trustworthy GenAI footprint with the introduction of its own synthetic data generator – SAS Data Maker – and by offering industry-specific GenAI assistants.
Learn more about Viya LLM orchestration and other GenAI capabilities in this solution brief: Accelerate productivity with generative AI and SAS Viya.
“SAS’ guiding principle is everyone should be able to query data and perform complex analytical operations in every phase of the data and analytics life cycle, and generative AI is crucial in this democratization journey,” said Wiktor Markiewicz, Senior Market Research Analyst at IDC. “But most leaders don’t understand AI technology and how they can apply it meaningfully. Having an already trusted data and AI platform available removes the guesswork and kickstarts the generative AI journey.”
Georgia-Pacific and wienerberger rely on Viya for AI and GenAI capabilitiesManufacturer Georgia-Pacific is a SAS customer using Viya. “When challenges emerge with our manufacturing equipment or process, we leverage sensor data, business rules, recommender systems and generative AI to suggest the appropriate next best action and resolve the problem,” said Roshan Shah, Vice President, Collaboration & Support Center, Georgia-Pacific. “Streaming analytics and intelligent decision management support from SAS Viya helps us capture immediate value by making the right decisions as events occur.”
About Georgia-Pacific, SAS Executive Vice President and CTO Bryan Harris said, “One of SAS’ core strengths is our deep bench of industry knowledge. We understand manufacturing, and we understand Georgia-Pacific’s unique challenges. We help them appropriately scale LLM orchestration and manufacturing-specific GenAI assistant strategies so their employees can use those cutting-edge applications to troubleshoot real-time operational issues.”
Global brick manufacturer wienerberger also uses SAS for AI support. The company reduces energy consumption, cuts greenhouse gas emissions and improves product quality using SAS on Microsoft Azure. “We use AI and IoT analytics from SAS to connect all our data streams and analyze the entire production process,” said Florian Zittmayr, Team Lead for Data Science at wienerberger. “SAS Analytics brings intelligence to the kiln by helping our engineers and employees to gain valuable information about each step and identify specific target values to make the drying and firing of bricks more economical.”
And a global consumer goods manufacturer uses Viya and its GenAI capabilities to optimize warehouse space, allocate inbound shipments and compare “what-if” scenarios based on product demand. SAS helped develop an LLM-based digital assistant by dynamically updating SAS Visual Analytics dashboards so the company’s supply chain teams can easily save time and improve warehouse space usage with in-depth analytics. This conversational assistant allows both technical and business users to generate fast and accurate results and improve decision making using SAS’ trustworthy, explainable analytics.
Organizations are enthusiastic about adopting and deploying GenAI, but there’s often a gap between preparedness and execution. Learn more by reading the US Executive Summary from a new study: Generative AI Challenges and Potential Unveiled: How to Achieve a Competitive Advantage.
Viya stands out in the GenAI crowd because of pragmatic, industry-driven applicationsAs organizations explore GenAI, SAS prioritizes identifying industry-driven and ethically applied use cases. SAS enables secure adoption and fosters accelerated productivity and trusted results across diverse industries and regulatory landscapes. SAS’ GenAI functionality lives in leading products like Viya and SAS Customer Intelligence 360:
GenAI orchestration: Viya integrates external GenAI models with existing business processes and systems, orchestrating LLMs for end-to-end enterprise use cases. These capabilities are now available in SAS Viya.Viya Copilot: Enhances productivity for developers, data scientists and business users with a personal assistant that accelerates analytical, business and industry tasks. Viya Copilot offers diverse tools for tasks like code generation, data cleaning, data exploration, marketing planning, journey design and knowledge gap analysis. The first iteration of Viya Copilot is available through an invitation-only private preview.SAS Data Maker: Addresses data privacy and scarcity challenges by generating high-quality synthetic tabular data without compromising sensitive information, enabling organizations to address data privacy. SAS Data Maker is now available in private preview.Customer engagement. SAS continues to infuse GenAI capabilities into its flagship MarTech solution, SAS Customer Intelligence 360, to help marketers elevate the customer experience. SAS Customer Intelligence 360 already offers GenAI assistance on streamlining marketing planning, journey design and content and creative development. SAS is now introducing three new capabilities in SAS Customer Intelligence 360 for marketers: using GenAI to build recommended audiences based on natural language prompts, a chat experience to interpret audience data and a GenAI suggestion service for email subject lines.The GenAI functionality of Viya makes a meaningful difference to customers planning to:
Accelerate innovation: Seamlessly integrate GenAI models into decisioning workflows, AI/ML applications and existing business processes by using decisioning flow tools like SAS Intelligent Decisioning.Protect data: Support user privacy and security with robust data quality measures, including synthetic data generation, data minimization, anonymization and encryption, so sensitive information remains safeguarded.Create trustworthy and explainable results: Data experts can apply natural language processing techniques to preprocess data and explain the generated output, minimizing hallucinations and token costs.Enhance governance: Use built-in tools to create workflows that validate the life cycle of LLMs, including model risk management.Make more precise decisions: Quantitative decisioning capabilities, critical for successful GenAI reasoning, are built into the Viya platform.Today’s announcement was made at SAS Innovate, the data and AI experience for business leaders, technical users and SAS Partners. Keep up with the latest news from SAS by following @SASsoftwareNews on X/Twitter.
About SASSAS is a global leader in data and AI. With SAS software and industry-specific solutions, organizations transform data into trusted decisions. SAS gives you THE POWER TO KNOW®.
SAS and all other SAS Institute Inc. product or service names are registered trademarks or trademarks of SAS Institute Inc. in the USA and other countries. ® indicates USA registration. Other brand and product names are trademarks of their respective companies. Copyright © 2024 SAS Institute Inc. All rights reserved.
Editorial Contact:Laura Fleek [email protected] 214-803-6692sas.com/news
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Artificial Intelligence
LTA’s Padel Programme Teams Up with Skylab for Enhanced Performance Analytics
MANCHESTER, England, April 17, 2024 /PRNewswire/ — Skylab, a UK-based specialist in sports technology and performance analysis, proudly announces its partnership with LTA Padel, solidifying its position as a premier provider of specialised services in the sports industry. This collaboration underscores Skylab’s commitment to excellence and showcases its ability to deliver innovative and diverse solutions tailored specifically for elite sports organisations like LTA Padel.
The LTA’s Padel performance programme in Great Britain will utilise Skylab’s Game Intelligence product and Performance Analysis services. The software will empower athletes and coaches alike with interactive and detailed match data, seamlessly integrated into intuitive dashboards that create automated video playlists. The Padel team at the LTA will gain a deeper understanding of padel at the elite level to support their talent identification, player pathway and coaching strategies as they strive to compete with the world’s best.
“Previously, Padel players lacked accurate and robust performance data, which made it impossible to analyse the opposition in detail. Coaches couldn’t answer their players’ key performance questions quickly, and performance directors had to rely on gut feeling and experience when evidencing what elite Padel looks like. However, our product and services provide practitioners with insights into the technical and tactical aspects of the game, as well as the physical demands required for elite-level performance. This allows practitioners to understand and predict the future performance of their players, enabling them to make data-informed decisions” says Ciaran Skinner, Business Development Manager, Skylab.
Skylab is a first-of-its-kind sports technology firm, offering tailored, market-leading Performance Analysis services and bespoke web platforms to elite sporting clients. It revolutionises how elite sports teams and individuals interact, use, and visualise their data. By packaging performance analysis with industry leading UX and bespoke software, partners will be in the position to make better decisions in sport.
For more information about Skylab and its services, please visit skylab.com or contact [email protected]
Notes
Website: www.skylab.com
https://skylab.com/padel-performance-insights/
Social:
LinkedIn – Skylab: https://www.linkedin.com/company/studio-skylab
LinkedIn – Skylab: Elite Performance Analysis: www.linkedin.com/company/skylab-epa/
About Skylab
Skylab is a first-of-its-kind sports technology firm, offering tailored, market-leading Performance Analysis services and bespoke web platforms to elite sporting clients. It revolutionises how elite sports teams and individuals interact, use, and visualise their data. By packaging performance analysis with industry leading UX and bespoke software, partners will be in the position to make better decisions in sport. Current clients include elite teams and organisations across Padel, Football, Athletics, Tennis, Rowing and more.
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Artificial Intelligence
Unisys Digital Workplace Solutions Receives HDI’s IT Support Center Recertification, Recognizing Continued Excellence in IT Support
Certification highlights the company’s ongoing optimization of IT support and recognizes Unisys as the only globally certified managed service provider
BLUE BELL, Pa., April 17, 2024 /PRNewswire/ — Unisys (NYSE: UIS) has achieved recertification through HDI’s IT Support Center Certification program, demonstrating the company’s commitment to exceeding IT support expectations and achieving biannual recertification. HDI is the leading organization dedicated to elevating technical support and service management across enterprises.
HDI’s Support Center Certification is based on an internationally recognized standard for best practices in IT support and global validation of organizations with support divisions that operate efficiently and effectively, ultimately leading to increased customer satisfaction and retention. The audit demonstrated that Unisys provides world-class desk services to its clients and that Unisys customer experience measures are significantly more advanced than those of most organizations.
“I congratulate the entire Unisys team on achieving HDI Support Center Certification for their Global Service Desk,” said Tara Gibb, senior director, HDI. “As an HDI-Certified Support Center, Unisys Global Service Desk is part of an elite circle of support centers dedicated to quality operations, continuous improvement, strategic vision, a positive work environment and high levels of customer service.”
This assessment of Unisys reflects a 15% increase in overall performance and significant strides since the last certification audit in 2021. Key strengths highlighted in the recertification report include adding the Experience Management Office into the overall delivery model, implementing 14 Experience Level Agreements (XLA) in the production environment and focusing on proactive business development predictive experiences. Unisys received high marks for overall leadership, strategy and policy, and people management.
“The recertification represents the continuous work of our team to optimize IT support operations, progress the maturity of our advanced Global Service Desk capability and maintain our commitment to helping our clients achieve breakthroughs with superior IT support,” said Patrycja Sobera, global vice president, Digital Workplace Solutions Delivery, Unisys.
Patrycja Sobera has also been highlighted as one of HDI’s Top 25 Thought Leaders for 2024, and Unisys has been named a finalist in four key categories of the 2024 HDI Global Service and Support Awards:
Best Service and Support ManagerBest Service Improvement InitiativeBest Customer ExperienceBest Use of TechnologyThe HDI Global Service and Support Awards 2024 winners will be revealed at HDI SupportWorld Live in May 2024. In 2023, Unisys was named the winner in the Best Culture and Best Support Organization categories.
To learn more about the company’s global service desk offerings, click here.
About Unisys
Unisys is a global technology solutions company that powers breakthroughs for the world’s leading organizations. Our solutions – cloud, data and AI, digital workplace, logistics and enterprise computing – help our clients challenge the status quo and unlock their full potential. To learn how we have been helping clients push what’s possible for 150 years, visit unisys.com and follow us on LinkedIn.
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