Artificial Intelligence
Capgemini Press Release// Growing number of businesses recognize need for ethical and trusted AI-powered systems but progress is still patchy
Good morning,
Please find below the press release issued today.
Best regards,
Marishka Martins
Group PR Consultant | Group Marketing & Communications
Capgemini Group | India
Tel.: +91 9930835325
Email: [email protected]
_____________________________
Growing number of businesses recognize need for ethical and trusted AI-powered systems but progress is still patchy
Capgemini report finds that 70% of customers expect organizations to provide AI interactions that are transparent and fair
Paris, September 30, 2020 – Artificial Intelligence (AI) has the power to positively transform society and the environment, and to harness that power to its full potential, organizations need to focus on addressing the ethical challenges. That’s according to a new report from the Capgemini Research Institute, “AI and the ethical conundrum: How organizations can build ethically robust AI systems and gain trust,” which found that the share of customers who believe organizations are being fully transparent about how they are using their personal data has fallen from 76% in 2019 to 62% today. The report also finds that only 53% of organizations have a leader who is responsible for ethics of AI systems. Additionally, governance and accountability for AI, and deploying pragmatic tools and frameworks for AI systems to be developed and used, is coming at a high cost for organizations.
The report notes that while organizations are more ethically aware, progress in implementing ethical AI has been inconsistent. For example, nearly the same share of executives in 2019 said that they have taken steps on building “fairness” (65% in 2020 vs. 66% in 2019) and “auditability” (45% in 2020 vs. 46% in 2019) dimensions of their AI systems; also, transparency has dropped from 73% to 59%, despite the fact that 58% of businesses say they have been building awareness amongst employees about issues that can result from the use of AI. The research also reveals that 70% of customers want a clear explanation of results and expect organizations to provide AI interactions that are transparent and fair.
Discriminatory bias of AI systems and negative AI customer experiences come at a high cost for organizations
As public and private organizations increasingly continue to deploy a range of AI technologies, it is critical for them to uphold customer trust by furthering positive relationships between AI and consumers. However, reports show that datasets collected for healthcare and the public sector are subjected to social and cultural bias1.
This is not limited to just the public sector. Capgemini’s research found that 65% of executives said they were aware of the issue of discriminatory bias with AI systems. Further, close to 60% of organizations have attracted legal scrutiny and 22% have faced a customer backlash in the last two to three years because of decisions reached by AI systems. In fact, 45% of customers noted they will share their negative experiences with family and friends and urge them not to engage with an organization, 39% will raise their concerns with the organization and demand an explanation, and 39% will switch from the AI channel to a higher-cost human interaction. Over a quarter of consumers (27%) say they would cease dealing with the organization altogether.
Establish ownership of ethical issues – leaders must be accountable
Only 53% of organizations have a leader who is responsible for the ethics of AI systems at their organization, such as a Chief Ethics Officer. It is crucial to establish leadership at the top to ensure these issues receive due priority from top management and to create ethically robust AI systems.
In addition, leaders in both business and technology functions must be fully accountable for the ethical outcomes of AI applications. Our research shows that only half said they had a confidential hotline or ombudsman to enable customers and employees to raise ethical issues with AI systems.
Ethical governance has become a prerequisite
The need for organizations to implement an ethical charter is also driven by increased regulatory frameworks. For example, the European Commission has issued guidelines on the key ethical principles that should be used for designing AI applications2. Meanwhile, guidelines issued by the US Federal Trade Commission (FTC) in early 2020 call for transparent AI3, stating that when an AI-enabled system makes an adverse decision (such as declining credit for a customer), then the organization should show the affected consumer the key data points used in arriving at the decision and give them the right to change any incorrect information. However, while globally 73% of organizations informed users about the ways in which AI decisions might affect them in 2019, today, this has dropped to 59%.
According to the report, this is indicative of current circumstances brought about by COVID-19, as well as societal and environmental needs, growing complexity of AI models, and a change in consumer behavior, which have all disrupted the functionalities of the existing AI models. New factors, including a preference of safety, bulk buying, and a lack of training data for similar situations from the past, has meant that organizations are redesigning their systems to suit a new normal; however, this has led to less transparency.
The report highlights seven key actions for organizations to build an ethically robust AI system, with each being underpinned by a strong foundation of leadership, governance, and internal practices4:
- Clearly outline the intended purpose of AI systems and assess its overall potential impact
- Proactively deploy AI for the benefit of society and environment
- Embed diversity and inclusion principles proactively throughout the lifecycle of AI systems
- Enhance transparency with the help of technology tools
- Humanize the AI experience and ensure human oversight of AI systems
- Ensure technological robustness of AI systems
- Protect people’s individual privacy by empowering them and putting them in charge of AI interactions
“Given its potential, the ethical use of AI should of course ensure no harm to humans, and full human responsibility and accountability for when things go wrong. But beyond that there is a very real opportunity for a proactive pursuit of environmental good and social welfare,” comments Anne-Laure Thieullent, Artificial Intelligence and Analytics Group Offer Leader at Capgemini. “AI is a transformational technology with the power to bring about far-reaching developments across the business, as well as society and the environment. Instead of fearing the impacts of AI on humans and society, it is absolutely possible to direct AI towards actively fighting bias against minorities, even correcting human bias existing in our societies today. This means governmental and non-governmental organizations that possess the AI capabilities, wealth of data, and a purpose to work for the welfare of society and environment must take greater responsibility in tackling these issues to benefit societies now and in the future, all while respecting transparency and their own accountability in the process.”
To read a full copy of the report and its recommendations, click here.
Research methodology
For the 2020 report data points, Capgemini conducted a global consumer and executive survey during April – May 2020. The consumer survey polled 2,900 consumers in six countries, while the executive survey polled 884 executives (functions include: Information Technology, AI developers, data scientists, sales, marketing and customer services) from across ten countries. These results were further compared against 2019 surveys conducted during April 2019 and June 2019, involving 5,000 consumers, and 722 executives which included AI developers, data scientists, sales, and marketing teams. Capgemini also conducted in-depth interviews with a number of industry executives, academicians, and subject matter experts in the area of ethics in AI, during August-September 2020.
About Capgemini
Capgemini is a global leader in consulting, digital transformation, technology and engineering services. The Group is at the forefront of innovation to address the entire breadth of clients’ opportunities in the evolving world of cloud, digital and platforms. Building on its strong 50-year+ heritage and deep industry-specific expertise, Capgemini enables organizations to realize their business ambitions through an array of services from strategy to operations. Capgemini is driven by the conviction that the business value of technology comes from and through people. Today, it is a multicultural company of 270,000 team members in almost 50 countries. With Altran, the Group reported 2019 combined revenues of €17billion. Visit us at www.capgemini.com. People matter, results count.
About the Capgemini Research Institute
The Capgemini Research Institute is Capgemini’s in-house think-tank on all things digital. The Institute publishes research on the impact of digital technologies on large traditional businesses. The team draws on the worldwide network of Capgemini experts and works closely with academic and technology partners. The Institute has dedicated research centers in India, Singapore, the United Kingdom and the United States. It was recently ranked #1 in the world for the quality of its research by independent analysts.
Visit us at https://www.capgemini.com/researchinstitute/
1 SSIR, “The Problem With COVID-19 Artificial Intelligence Solutions and How to Fix Them,” June 2020.
2 European Commission, “Ethics guidelines for trustworthy AI,” April 2019.
3 FTC.Gov, “Using Artificial Intelligence and Algorithms,” April 2020.
4 The seven key dimensions of ethical AI are derived from the seven principles for ethical AI as defined by European Commission.
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Artificial Intelligence
University medical centers in Germany choose Sectra’s radiology solution to streamline workflows and shorten lead times for patients
LINKÖPING, Sweden, April 23, 2024 /PRNewswire/ — International medical imaging IT and cybersecurity company Sectra (STO: SECT B) has signed two contracts to provide the radiology module of its enterprise imaging solution with two university medical centers in Germany—Universitätsklinikum Tübingen and Universitätsmedizin Göttingen. By implementing Sectra’s radiology solution, the hospitals aim to improve and streamline radiology workflows with Sectra’s tools for enhanced reporting efficiency, in turn speeding up diagnostics.
“When choosing a vendor, we wanted one that could provide us with a stable and fast system. We also wanted one facilitating collaboration among our radiologists. That way we can streamline our radiology workflows and in turn shorten lead times for patients as well as reduce the ever increasing workload for radiologists,” says Dr. Babak Panahi, Managing Senior Physician and Head of CT and CT Intervention, Universitätsmedizin Göttingen.
Universitätsmedizin Göttingen and Universitätsklinikum Tübingen are two university medical centers located in the cities of Göttingen and Tübingen in Germany managing 300,000 and 600,000 radiology exams a year. The two separate contracts for Sectra’s radiology solution were both signed during the third quarter of Sectra’s 2023/2024 fiscal year.
“Radiologists are under a lot of pressure as they are challenged to handle more images and more complex cases with less resources. Having a solution designed to streamline radiology workflows, facilitating reading and reporting of images, is therefore paramount. I am happy and excited to support Universitätsmedizin Göttingen and Universitätsklinikum Tübingen on their journey towards efficient radiology diagnostics,” says Guido Bötticher, Managing Director, Sectra DACH.
The radiology module is part of Sectra’s enterprise imaging solution that provides a unified strategy for all imaging needs while lowering operational costs. The scalable and modular solution, with a VNA at its core, allows healthcare providers to grow from ology to ology and from enterprise to enterprise. Visit Sectra’s website to read more about Sectra and why it’s top-ranked in ‘Best in KLAS’.
About SectraSectra contributes to a healthier and safer society by assisting health systems throughout the world to enhance the efficiency of care, and authorities and defense forces in Europe to protect society’s most sensitive information. The company, founded in 1978, is headquartered in Linköping, Sweden, with direct sales in 19 countries, and distribution partners worldwide. Sales in the 2022/2023 fiscal year totaled SEK 2,351 million. The Sectra share is quoted on the Nasdaq Stockholm exchange. For more information, visit Sectra’s website.
For further information, please contact: Dr. Torbjörn Kronander, CEO and President Sectra AB, 46 (0) 705 23 52 27Marie Ekström Trägårdh, Executive Vice President Sectra AB and President Sectra Imaging IT Solutions, 46 (0)708 23 56 10
This information was brought to you by Cision http://news.cision.com
https://news.cision.com/sectra/r/university-medical-centers-in-germany-choose-sectra-s-radiology-solution-to-streamline-workflows-and,c3965089
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Sectra’s radiology solution
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Artificial Intelligence
New CPS Protection Platform: TXOne Networks Unveils SageOne at GISec Global
TAIPEI, April 23, 2024 /PRNewswire/ — TXOne Networks, a frontrunner in the realm of cyber-physical systems (CPS) security, is set to unveil its groundbreaking CPS security platform, SageOne, at the highly anticipated GISec Global from April 23rd to 25th, 2024. Attendees can find TXOne Networks showcasing SageOne at stand B99 in hall 5. This innovative platform consolidates all CPS security products onto a single, central management platform, promising streamlined operations and optimized threat detection capabilities.
SageOne, aptly named “Wise Man Number One,” serves as a comprehensive management console providing a holistic view of the CPS attack surface within operational technology (OT) environments. By enabling centralized control of TXOne’s three core product lines – Stellar for endpoint protection, Element for security inspection, and Edge for network defense – SageOne facilitates integrated OT security throughout the lifecycle of protected assets, ensuring robust threat detection and response mechanisms.
Key features of SageOne include:
CPS Attack Surface Management: Prioritizing operational security by offering clear visibility into the overall security posture of OT environments, SageOne identifies security focal points, illuminating asset information and security controls.Integrated Lifecycle Protection: Through centralized management, SageOne simplifies cybersecurity governance and fosters collaborative defense. It serves as an abstraction layer, facilitating contextualization and consolidation of data across multiple products, offering tailored, task-oriented consoles for executives, security personnel, and plant leaders.CPS Threat Detection & Response: SageOne aggregates security insights from various solutions to scout for potential risks, enabling early caution and response to both known and unknown threats.SageOne’s foundation rests upon advanced components, including Threat Intelligence, Behavior-Based AI Analytics Engines, Compliance Framework, Data Visualizer, and Ecosystem Integrator, ensuring comprehensive protection and seamless integration of different tools and technologies.
With its focus on analyzing unexpected behavior and unknown threats, SageOne enables the identification of suspicious events through cross-telemetry analysis within the OT-native XDR engine. This amalgamation of advanced technologies and user-friendly interface ensures the protection of critical infrastructures.
For rapid threat response, SageOne issues early warnings of suspicious behavior and orchestrates cross-telemetry analysis for CPS Threat Detection & Response. Integrated Lifecycle Protection ensures the security of devices and systems throughout their service life, contributing to great cost efficiency.
TXOne Networks reaffirms its commitment to CPS security and continuous advancement in OT security through SageOne. Visit TXOne Networks at the GISec Global from April 23rd to 25th, 2024, at stand B99 in hall 5.
For further updates and information, follow TXOne Networks on the blog, Twitter, and LinkedIn.
About TXOne Networks:
TXOne Networks provides OT security products ensuring reliability and security in industrial control systems and operational technology environments through the OT Zero Trust methodology. Collaborating with leading industrial manufacturers and critical infrastructure operators, TXOne Networks offers practical and business-friendly approaches to OT defense. Its network and endpoint-based products secure OT networks and mission-critical devices in real-time with high security depth.
Website: www.txone.com
Photo – https://mma.prnewswire.com/media/2389611/SageOne_header_3.jpg
View original content:https://www.prnewswire.co.uk/news-releases/new-cps-protection-platform-txone-networks-unveils-sageone-at-gisec-global-302119386.html
Artificial Intelligence
Imparta Launches World’s First Sales Methodology-Aware AI
LONDON, April 23, 2024 /PRNewswire/ — Imparta Ltd, a global leader in performance improvement for customer-facing teams, has announced the release of i-Coach AI, the world’s first sales methodology-aware AI.
Over the past 18 months, AI has reshaped many industries and professions, with sales being no exception. Yet, generic LLMs such as ChatGPT are poor at coaching, and at selling. Even data-driven AI insights are only as good as the qualitative frameworks that underpin their observations.
i-Coach AI is the first expert Sales AI Coach that follows a proven, structured coaching process, and is fluent in all aspects of sales, account management, negotiation, customer success, commercial and business acumen, sales management and sales leadership. It is powered by Imparta’s award-winning, research-based Agile 3D methodology and complete, modular skills library.
Richard Barkey, Founder and CEO of Imparta, said “GenAI is one of the few truly transformative technologies in our lifetimes, and one that no sales organisation can ignore. We are genuinely excited to introduce i-Coach AI, an enterprise-grade coaching tool for salespeople, managers and leaders. I’m not exaggerating when I say that I’m using i-Coach AI myself, to think through strategies around specific clients, and indeed for the whole business. This tool is designed to integrate seamlessly across various sales ecosystems and tech stacks, and provides targeted, IP-aware coaching and practice simulations of customer conversations, at multiple points of need.”
As part of the launch, Imparta will host a webinar on April 23rd and May 2nd, hosted by Richard Barkey, titled ‘Leveraging Sales Methodology-Aware AI at Scale in the Enterprise’. Click here to learn more.
During this webinar, Richard will announce details of i-Coach AI and Imparta’s upcoming course for sales teams: Leveraging AI for Sales. He will also set out a range of essential use cases that we are rolling out across Imparta’s agile sales ecosystem and across the tech stack.
About Imparta
Imparta is a global leader in performance improvement for Sales, CX and Leadership. Our modular ecosystem includes three elements, developed through 25 years of research and experience with leading global organisations: Agile Sales Methodology, Agile Change Process and AI Sales Technology.
Whether you need to plug a gap in your existing training, provide self-paced learning, or build an entire Sales, CX or Leadership Academy, get in touch at [email protected].
Website: www.imparta.com
Photo: https://mma.prnewswire.com/media/2392278/i_Coach_Imparta_Ltd.jpg
Contact details: Adam [email protected] Tel: +44 (0) 20 7610 8800
View original content:https://www.prnewswire.co.uk/news-releases/imparta-launches-worlds-first-sales-methodology-aware-ai-302123771.html
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