Artificial Intelligence
Global Business Process Outsourcing (BPO) Market to Reach $230.3 Billion by 2027
New York, Aug. 10, 2021 (GLOBE NEWSWIRE) — Reportlinker.com announces the release of the report “Global Business Process Outsourcing (BPO) Industry” – https://www.reportlinker.com/p04778730/?utm_source=GNW
9 Billion in the year 2020, is projected to reach a revised size of US$230.3 Billion by 2027, growing at a CAGR of 5.2% over the analysis period 2020-2027. Customer Services, one of the segments analyzed in the report, is projected to record a 4.2% CAGR and reach US$69.4 Billion by the end of the analysis period. After an early analysis of the business implications of the pandemic and its induced economic crisis, growth in the Human Resources segment is readjusted to a revised 4.5% CAGR for the next 7-year period.
The U.S. Market is Estimated at $68.2 Billion, While China is Forecast to Grow at 6.1% CAGR
The Business Process Outsourcing (BPO) market in the U.S. is estimated at US$68.2 Billion in the year 2020. China, the world`s second largest economy, is forecast to reach a projected market size of US$7.3 Billion by the year 2027 trailing a CAGR of 6.1% over the analysis period 2020 to 2027. Among the other noteworthy geographic markets are Japan and Canada, each forecast to grow at 3.5% and 3.9% respectively over the 2020-2027 period. Within Europe, Germany is forecast to grow at approximately 5.4% CAGR.
Finance & Accounting Segment to Record 5.8% CAGR
In the global Finance & Accounting segment, USA, Canada, Japan, China and Europe will drive the 5.6% CAGR estimated for this segment. These regional markets accounting for a combined market size of US$33.7 Billion in the year 2020 will reach a projected size of US$49.4 Billion by the close of the analysis period. China will remain among the fastest growing in this cluster of regional markets. Led by countries such as Australia, India, and South Korea, the market in Asia-Pacific is forecast to reach US$20.4 Billion by the year 2027, while Latin America will expand at a 5.1% CAGR through the analysis period.
Select Competitors (Total 206 Featured)
- Accenture Plc
- Alight Solutions LLC
- American Data Exchange (AMDATEX)
- Atos SE
- Automatic Data Processing, Inc.
- Capgemini SE
- Capita Plc
- Ceridian HCM, Inc.
- CGI Group, Inc.
- Cognizant Technology Solutions Corporation
- DXC Technology Co.
- EXLService Holdings, Inc.
- Genpact Limited
- Infosys BPM Limited
- International Business Machines Corp.
- KARVY Global Services Limited
- NGA Human Resources
- NTT DATA, Inc.
- Randstad Holding NV
- Sopra Steria Group
- StarTek, Inc.
- Tata Consultancy Services Limited
- TriNet Group, Inc.
- Wipro Limited
- WNS Global Services Ltd.
Read the full report: https://www.reportlinker.com/p04778730/?utm_source=GNW
I. METHODOLOGY
II. EXECUTIVE SUMMARY
1. MARKET OVERVIEW
Influencer Market Insights
World Market Trajectories
COVID-19 Pandemic to Dent Market Prospects in the Immediate Term
EXHIBIT 1: Reshoring to Gather Steam in Post COVID-19
Environment: Top Reasons for Reshoring (% of Client Companies
Ascribing to Each Reason)
COVID-19 Induced Recession to Curtail Commercial Enterprise
Activity, While Inducing Weakness into BPO Sector
EXHIBIT 2: World Economic Growth Projections (Real GDP, annual
% Change) for 2019, 2020 & 2021
An Introduction to Business Process Outsourcing (BPO)
Vertical BPO Vs. Horizontal BPO
Onsite BPO Vs. Offsite BPO Vs. Offshore BPO
BPO Business Models
Salient Features of Transactional, Niche & Comprehensive BPO
Models
Common Services Offered by BPO Providers
Business Process Outsourcing (BPO): Current Market Scenario and
Outlook
A Sneak Peak into Key Trends Observed by the BPO Industry
Developed Regions to Remain Primary Revenue Contributors
EXHIBIT 3: World BPO Market by Region (2020 & 2027): Percentage
Breakdown of Revenues for Developed and Developing Regions
Robust Growth Opportunities in Developing Regions
The Asian BPO Phenomenon: Enabled by `Triple Convergence?
Latin America Emerges as a Global Delivery Location
EXHIBIT 4: Global BPO Market – Geographic Regions Ranked by
Value CAGR for 2020-2027
A Brief Overview of Major Outsourcing Destinations
Competitive Landscape
Major Vendors of Finance & Accounting BPO Services
EXHIBIT 5: Leading Players in the Global F&A BPO Market (2019):
Percentage Breakdown of Revenues
Procurement BPO Services: Dominant Players
ADP Holds Edge in HR BPO
Genpact: Prime Vendor of Banking BPO Services
Service Providers Focus on Innovative Offerings to Move Up
Value Chain
M&A Activity Intensifies
Recent Market Activity
2. FOCUS ON SELECT PLAYERS
3. MARKET TRENDS & DRIVERS
Established Role in Business Process Implementation Across
Diverse Sectors to Sustain Long-Term Growth
BPO: A Robust Tool for Enabling Global Expansion
For Creating Truly Global Products
To Drive Satisfaction Levels Among Customers Worldwide
Higher Awareness about Outsourcing Benefits: Another Major
Factor Favoring Long-Term Growth
Advanced Technologies Strengthen Capabilities of BPO Model
Internet of Things (IoT) for Effective Delivery of BPO Services
Robotic Automation & Artificial Intelligence (AI) Seek Bigger
Role in BPO Operations
Social Media Networking Trend Transforms Business Strategies
Growing Popularity of Cloud Computing
Growing Use of Mobile Based Customer Service Applications
Voice Biometrics: Growing Role in Customer Verification
Big Data Remains in Contention to Streamline Operations
BPO Providers Warm up to Green Computing
Strategic Innovations Take Center Stage in BPO Industry
Select Latest Innovations in the BPO Market
Commoditization, and Rise of Industry-Specific BPO, MSM &
Bundled IT-BPO Services to Reshape the BPO Market
Platform BPO Seeks Opportunities
Platform BPO Vs Traditional BPO
Advantages of Platform BPO
Challenges for Platform BPO
Sourcing Strategy: Means to Achieve Business Process
Sole Sourcing: A Model for Increasing Operational Efficiency
Multi-Source Approach Gathers Steam
The Importance of Impact Sourcing
Offshore BPO Remains Highly Relevant Offering Cost Economies
Nearshoring Finds Favor among Businesses
Trade-off between Quality & Cost Warrants Revamp of the Global
BPO Industry
Emphasis on Business Process Improvement to Extend Opportunities
Small and Mid-Size Businesses (SMBs): Expanding Clientele
Novel Opportunities for BPO in New Business Areas
An Insight into Major Horizontal Segments
Customer Services BPO: Largest Product Category
Human Resources BPO (HRO) Remains a High-Profile Segment
Finance and Accounting BPO (FAO): A Thriving Market
Knowledge Process Outsourcing (KPO): A Small yet Growing Market
Procurement BPO: An Overview
Review of Select End-Use Markets
Manufacturing: Noteworthy End-Use Sector
COVID-19 Impact on Manufacturing Sector to Curtail Short-Term
Prospects for BPO Services
Telecommunications & Technology
Banking, Insurance & Finance Services
Banking Sector
Insurance
Retail Sector
Other End-Use Sectors
Issues & Challenges
Protectionist Policies Niggle Offshore BPOs
Uncertainties in Politico-Economic Policies Challenge BPO Sector
Re-shoring Strategies Highlight Salary Disparities in Different
Regions
Alternate Offshore Locations Challenge Dominance of Traditional
Centers
Data Security Issues
4. GLOBAL MARKET PERSPECTIVE
Table 1: World Current & Future Analysis for Business Process
Outsourcing (BPO) by Geographic Region – USA, Canada, Japan,
China, Europe, Asia-Pacific, Latin America, Middle East and
Africa Markets – Independent Analysis of Annual Sales in US$
Million for Years 2020 through 2027 and % CAGR
Table 2: World Historic Review for Business Process Outsourcing
(BPO) by Geographic Region – USA, Canada, Japan, China, Europe,
Asia-Pacific, Latin America, Middle East and Africa Markets –
Independent Analysis of Annual Sales in US$ Million for Years
2012 through 2019 and % CAGR
Table 3: World 15-Year Perspective for Business Process
Outsourcing (BPO) by Geographic Region – Percentage Breakdown
of Value Sales for USA, Canada, Japan, China, Europe,
Asia-Pacific, Latin America, Middle East and Africa Markets for
Years 2012, 2020 & 2027
Table 4: World Current & Future Analysis for Customer Services
by Geographic Region – USA, Canada, Japan, China, Europe,
Asia-Pacific, Latin America, Middle East and Africa Markets –
Independent Analysis of Annual Sales in US$ Million for Years
2020 through 2027 and % CAGR
Table 5: World Historic Review for Customer Services by
Geographic Region – USA, Canada, Japan, China, Europe,
Asia-Pacific, Latin America, Middle East and Africa Markets –
Independent Analysis of Annual Sales in US$ Million for Years
2012 through 2019 and % CAGR
Table 6: World 15-Year Perspective for Customer Services by
Geographic Region – Percentage Breakdown of Value Sales for
USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America,
Middle East and Africa for Years 2012, 2020 & 2027
Table 7: World Current & Future Analysis for Human Resources by
Geographic Region – USA, Canada, Japan, China, Europe,
Asia-Pacific, Latin America, Middle East and Africa Markets –
Independent Analysis of Annual Sales in US$ Million for Years
2020 through 2027 and % CAGR
Table 8: World Historic Review for Human Resources by
Geographic Region – USA, Canada, Japan, China, Europe,
Asia-Pacific, Latin America, Middle East and Africa Markets –
Independent Analysis of Annual Sales in US$ Million for Years
2012 through 2019 and % CAGR
Table 9: World 15-Year Perspective for Human Resources by
Geographic Region – Percentage Breakdown of Value Sales for
USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America,
Middle East and Africa for Years 2012, 2020 & 2027
Table 10: World Current & Future Analysis for Finance &
Accounting by Geographic Region – USA, Canada, Japan, China,
Europe, Asia-Pacific, Latin America, Middle East and Africa
Markets – Independent Analysis of Annual Sales in US$ Million
for Years 2020 through 2027 and % CAGR
Table 11: World Historic Review for Finance & Accounting by
Geographic Region – USA, Canada, Japan, China, Europe,
Asia-Pacific, Latin America, Middle East and Africa Markets –
Independent Analysis of Annual Sales in US$ Million for Years
2012 through 2019 and % CAGR
Table 12: World 15-Year Perspective for Finance & Accounting by
Geographic Region – Percentage Breakdown of Value Sales for
USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America,
Middle East and Africa for Years 2012, 2020 & 2027
Table 13: World Current & Future Analysis for KPO by Geographic
Region – USA, Canada, Japan, China, Europe, Asia-Pacific, Latin
America, Middle East and Africa Markets – Independent Analysis
of Annual Sales in US$ Million for Years 2020 through 2027 and
% CAGR
Table 14: World Historic Review for KPO by Geographic Region –
USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America,
Middle East and Africa Markets – Independent Analysis of Annual
Sales in US$ Million for Years 2012 through 2019 and % CAGR
Table 15: World 15-Year Perspective for KPO by Geographic
Region – Percentage Breakdown of Value Sales for USA, Canada,
Japan, China, Europe, Asia-Pacific, Latin America, Middle East
and Africa for Years 2012, 2020 & 2027
Table 16: World Current & Future Analysis for Other Types by
Geographic Region – USA, Canada, Japan, China, Europe,
Asia-Pacific, Latin America, Middle East and Africa Markets –
Independent Analysis of Annual Sales in US$ Million for Years
2020 through 2027 and % CAGR
Table 17: World Historic Review for Other Types by Geographic
Region – USA, Canada, Japan, China, Europe, Asia-Pacific, Latin
America, Middle East and Africa Markets – Independent Analysis
of Annual Sales in US$ Million for Years 2012 through 2019 and
% CAGR
Table 18: World 15-Year Perspective for Other Types by
Geographic Region – Percentage Breakdown of Value Sales for
USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America,
Middle East and Africa for Years 2012, 2020 & 2027
Table 19: World Current & Future Analysis for
Telecommunications & Technology by Geographic Region – USA,
Canada, Japan, China, Europe, Asia-Pacific, Latin America,
Middle East and Africa Markets – Independent Analysis of Annual
Sales in US$ Million for Years 2020 through 2027 and % CAGR
Table 20: World Historic Review for Telecommunications &
Technology by Geographic Region – USA, Canada, Japan, China,
Europe, Asia-Pacific, Latin America, Middle East and Africa
Markets – Independent Analysis of Annual Sales in US$ Million
for Years 2012 through 2019 and % CAGR
Table 21: World 15-Year Perspective for Telecommunications &
Technology by Geographic Region – Percentage Breakdown of Value
Sales for USA, Canada, Japan, China, Europe, Asia-Pacific,
Latin America, Middle East and Africa for Years 2012, 2020 &
2027
Table 22: World Current & Future Analysis for BFSI by
Geographic Region – USA, Canada, Japan, China, Europe,
Asia-Pacific, Latin America, Middle East and Africa Markets –
Independent Analysis of Annual Sales in US$ Million for Years
2020 through 2027 and % CAGR
Table 23: World Historic Review for BFSI by Geographic Region –
USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America,
Middle East and Africa Markets – Independent Analysis of Annual
Sales in US$ Million for Years 2012 through 2019 and % CAGR
Table 24: World 15-Year Perspective for BFSI by Geographic
Region – Percentage Breakdown of Value Sales for USA, Canada,
Japan, China, Europe, Asia-Pacific, Latin America, Middle East
and Africa for Years 2012, 2020 & 2027
Table 25: World Current & Future Analysis for Manufacturing by
Geographic Region – USA, Canada, Japan, China, Europe,
Asia-Pacific, Latin America, Middle East and Africa Markets –
Independent Analysis of Annual Sales in US$ Million for Years
2020 through 2027 and % CAGR
Table 26: World Historic Review for Manufacturing by Geographic
Region – USA, Canada, Japan, China, Europe, Asia-Pacific, Latin
America, Middle East and Africa Markets – Independent Analysis
of Annual Sales in US$ Million for Years 2012 through 2019 and
% CAGR
Table 27: World 15-Year Perspective for Manufacturing by
Geographic Region – Percentage Breakdown of Value Sales for
USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America,
Middle East and Africa for Years 2012, 2020 & 2027
Table 28: World Current & Future Analysis for Retail by
Geographic Region – USA, Canada, Japan, China, Europe,
Asia-Pacific, Latin America, Middle East and Africa Markets –
Independent Analysis of Annual Sales in US$ Million for Years
2020 through 2027 and % CAGR
Table 29: World Historic Review for Retail by Geographic Region –
USA, Canada, Japan, China, Europe, Asia-Pacific, Latin
America, Middle East and Africa Markets – Independent Analysis
of Annual Sales in US$ Million for Years 2012 through 2019 and
% CAGR
Table 30: World 15-Year Perspective for Retail by Geographic
Region – Percentage Breakdown of Value Sales for USA, Canada,
Japan, China, Europe, Asia-Pacific, Latin America, Middle East
and Africa for Years 2012, 2020 & 2027
Table 31: World Current & Future Analysis for Other End-Uses by
Geographic Region – USA, Canada, Japan, China, Europe,
Asia-Pacific, Latin America, Middle East and Africa Markets –
Independent Analysis of Annual Sales in US$ Million for Years
2020 through 2027 and % CAGR
Table 32: World Historic Review for Other End-Uses by
Geographic Region – USA, Canada, Japan, China, Europe,
Asia-Pacific, Latin America, Middle East and Africa Markets –
Independent Analysis of Annual Sales in US$ Million for Years
2012 through 2019 and % CAGR
Table 33: World 15-Year Perspective for Other End-Uses by
Geographic Region – Percentage Breakdown of Value Sales for
USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America,
Middle East and Africa for Years 2012, 2020 & 2027
III. MARKET ANALYSIS
UNITED STATES
The United States: Prime BPO Market
EXHIBIT 6: Percentage (%) Share of the US in the World BPO
Revenues (2020E & 2027P)
Outsourcing Strategy Evolution in the US – A Review
American Enterprises Rely on Offshoring to Save Costs
Nearshore Strategy Gains Strength
A Review of BPO in Key Application Segments
Win-Win for US Outsourcing Companies
Indian BPOs Set Up Onshore Service Centers in US
Impact of Protectionist Policies
Table 34: USA Current & Future Analysis for Business Process
Outsourcing (BPO) by Type – Customer Services, Human Resources,
Finance & Accounting, KPO and Other Types – Independent
Analysis of Annual Sales in US$ Million for the Years 2020
through 2027 and % CAGR
Table 35: USA Historic Review for Business Process Outsourcing
(BPO) by Type – Customer Services, Human Resources, Finance &
Accounting, KPO and Other Types Markets – Independent Analysis
of Annual Sales in US$ Million for Years 2012 through 2019 and
% CAGR
Table 36: USA 15-Year Perspective for Business Process
Outsourcing (BPO) by Type – Percentage Breakdown of Value Sales
for Customer Services, Human Resources, Finance & Accounting,
KPO and Other Types for the Years 2012, 2020 & 2027
Table 37: USA Current & Future Analysis for Business Process
Outsourcing (BPO) by End-Use – Telecommunications & Technology,
BFSI, Manufacturing, Retail and Other End-Uses – Independent
Analysis of Annual Sales in US$ Million for the Years 2020
through 2027 and % CAGR
Table 38: USA Historic Review for Business Process Outsourcing
(BPO) by End-Use – Telecommunications & Technology, BFSI,
Manufacturing, Retail and Other End-Uses Markets – Independent
Analysis of Annual Sales in US$ Million for Years 2012 through
2019 and % CAGR
Table 39: USA 15-Year Perspective for Business Process
Outsourcing (BPO) by End-Use – Percentage Breakdown of Value
Sales for Telecommunications & Technology, BFSI, Manufacturing,
Retail and Other End-Uses for the Years 2012, 2020 & 2027
CANADA
HR Outsourcing: On an Upswing
Table 40: Canada Current & Future Analysis for Business Process
Outsourcing (BPO) by Type – Customer Services, Human Resources,
Finance & Accounting, KPO and Other Types – Independent
Analysis of Annual Sales in US$ Million for the Years 2020
through 2027 and % CAGR
Table 41: Canada Historic Review for Business Process
Outsourcing (BPO) by Type – Customer Services, Human Resources,
Finance & Accounting, KPO and Other Types Markets – Independent
Analysis of Annual Sales in US$ Million for Years 2012 through
2019 and % CAGR
Table 42: Canada 15-Year Perspective for Business Process
Outsourcing (BPO) by Type – Percentage Breakdown of Value Sales
for Customer Services, Human Resources, Finance & Accounting,
KPO and Other Types for the Years 2012, 2020 & 2027
Table 43: Canada Current & Future Analysis for Business Process
Outsourcing (BPO) by End-Use – Telecommunications & Technology,
BFSI, Manufacturing, Retail and Other End-Uses – Independent
Analysis of Annual Sales in US$ Million for the Years 2020
through 2027 and % CAGR
Table 44: Canada Historic Review for Business Process
Outsourcing (BPO) by End-Use – Telecommunications & Technology,
BFSI, Manufacturing, Retail and Other End-Uses Markets –
Independent Analysis of Annual Sales in US$ Million for Years
2012 through 2019 and % CAGR
Table 45: Canada 15-Year Perspective for Business Process
Outsourcing (BPO) by End-Use – Percentage Breakdown of Value
Sales for Telecommunications & Technology, BFSI, Manufacturing,
Retail and Other End-Uses for the Years 2012, 2020 & 2027
JAPAN
Table 46: Japan Current & Future Analysis for Business Process
Outsourcing (BPO) by Type – Customer Services, Human Resources,
Finance & Accounting, KPO and Other Types – Independent
Analysis of Annual Sales in US$ Million for the Years 2020
through 2027 and % CAGR
Table 47: Japan Historic Review for Business Process
Outsourcing (BPO) by Type – Customer Services, Human Resources,
Finance & Accounting, KPO and Other Types Markets – Independent
Analysis of Annual Sales in US$ Million for Years 2012 through
2019 and % CAGR
Table 48: Japan 15-Year Perspective for Business Process
Outsourcing (BPO) by Type – Percentage Breakdown of Value Sales
for Customer Services, Human Resources, Finance & Accounting,
KPO and Other Types for the Years 2012, 2020 & 2027
Table 49: Japan Current & Future Analysis for Business Process
Outsourcing (BPO) by End-Use – Telecommunications & Technology,
BFSI, Manufacturing, Retail and Other End-Uses – Independent
Analysis of Annual Sales in US$ Million for the Years 2020
through 2027 and % CAGR
Table 50: Japan Historic Review for Business Process
Outsourcing (BPO) by End-Use – Telecommunications & Technology,
BFSI, Manufacturing, Retail and Other End-Uses Markets –
Independent Analysis of Annual Sales in US$ Million for Years
2012 through 2019 and % CAGR
Table 51: Japan 15-Year Perspective for Business Process
Outsourcing (BPO) by End-Use – Percentage Breakdown of Value
Sales for Telecommunications & Technology, BFSI, Manufacturing,
Retail and Other End-Uses for the Years 2012, 2020 & 2027
CHINA
Market Overview
Emphasis on ?China-to-China? Outsourcing
Back Office Outsourcing
HR Outsourcing in China
Table 52: China Current & Future Analysis for Business Process
Outsourcing (BPO) by Type – Customer Services, Human Resources,
Finance & Accounting, KPO and Other Types – Independent
Analysis of Annual Sales in US$ Million for the Years 2020
through 2027 and % CAGR
Table 53: China Historic Review for Business Process
Outsourcing (BPO) by Type – Customer Services, Human Resources,
Finance & Accounting, KPO and Other Types Markets – Independent
Analysis of Annual Sales in US$ Million for Years 2012 through
2019 and % CAGR
Table 54: China 15-Year Perspective for Business Process
Outsourcing (BPO) by Type – Percentage Breakdown of Value Sales
for Customer Services, Human Resources, Finance & Accounting,
KPO and Other Types for the Years 2012, 2020 & 2027
Table 55: China Current & Future Analysis for Business Process
Outsourcing (BPO) by End-Use – Telecommunications & Technology,
BFSI, Manufacturing, Retail and Other End-Uses – Independent
Analysis of Annual Sales in US$ Million for the Years 2020
through 2027 and % CAGR
Table 56: China Historic Review for Business Process
Outsourcing (BPO) by End-Use – Telecommunications & Technology,
BFSI, Manufacturing, Retail and Other End-Uses Markets –
Independent Analysis of Annual Sales in US$ Million for Years
2012 through 2019 and % CAGR
Table 57: China 15-Year Perspective for Business Process
Outsourcing (BPO) by End-Use – Percentage Breakdown of Value
Sales for Telecommunications & Technology, BFSI, Manufacturing,
Retail and Other End-Uses for the Years 2012, 2020 & 2027
EUROPE
BPO Sector in Europe – An Overview
Trends & Opportunities
Table 58: Europe Current & Future Analysis for Business Process
Outsourcing (BPO) by Geographic Region – France, Germany,
Italy, UK, Spain, Russia and Rest of Europe Markets –
Independent Analysis of Annual Sales in US$ Million for Years
2020 through 2027 and % CAGR
Table 59: Europe Historic Review for Business Process
Outsourcing (BPO) by Geographic Region – France, Germany,
Italy, UK, Spain, Russia and Rest of Europe Markets –
Independent Analysis of Annual Sales in US$ Million for Years
2012 through 2019 and % CAGR
Table 60: Europe 15-Year Perspective for Business Process
Outsourcing (BPO) by Geographic Region – Percentage Breakdown
of Value Sales for France, Germany, Italy, UK, Spain, Russia
and Rest of Europe Markets for Years 2012, 2020 & 2027
Table 61: Europe Current & Future Analysis for Business Process
Outsourcing (BPO) by Type – Customer Services, Human Resources,
Finance & Accounting, KPO and Other Types – Independent
Analysis of Annual Sales in US$ Million for the Years 2020
through 2027 and % CAGR
Table 62: Europe Historic Review for Business Process
Outsourcing (BPO) by Type – Customer Services, Human Resources,
Finance & Accounting, KPO and Other Types Markets – Independent
Analysis of Annual Sales in US$ Million for Years 2012 through
2019 and % CAGR
Table 63: Europe 15-Year Perspective for Business Process
Outsourcing (BPO) by Type – Percentage Breakdown of Value Sales
for Customer Services, Human Resources, Finance & Accounting,
KPO and Other Types for the Years 2012, 2020 & 2027
Table 64: Europe Current & Future Analysis for Business Process
Outsourcing (BPO) by End-Use – Telecommunications & Technology,
BFSI, Manufacturing, Retail and Other End-Uses – Independent
Analysis of Annual Sales in US$ Million for the Years 2020
through 2027 and % CAGR
Table 65: Europe Historic Review for Business Process
Outsourcing (BPO) by End-Use – Telecommunications & Technology,
BFSI, Manufacturing, Retail and Other End-Uses Markets –
Independent Analysis of Annual Sales in US$ Million for Years
2012 through 2019 and % CAGR
Table 66: Europe 15-Year Perspective for Business Process
Outsourcing (BPO) by End-Use – Percentage Breakdown of Value
Sales for Telecommunications & Technology, BFSI, Manufacturing,
Retail and Other End-Uses for the Years 2012, 2020 & 2027
FRANCE
Table 67: France Current & Future Analysis for Business Process
Outsourcing (BPO) by Type – Customer Services, Human Resources,
Finance & Accounting, KPO and Other Types – Independent
Analysis of Annual Sales in US$ Million for the Years 2020
through 2027 and % CAGR
Table 68: France Historic Review for Business Process
Outsourcing (BPO) by Type – Customer Services, Human Resources,
Finance & Accounting, KPO and Other Types Markets – Independent
Analysis of Annual Sales in US$ Million for Years 2012 through
2019 and % CAGR
Table 69: France 15-Year Perspective for Business Process
Outsourcing (BPO) by Type – Percentage Breakdown of Value Sales
for Customer Services, Human Resources, Finance & Accounting,
KPO and Other Types for the Years 2012, 2020 & 2027
Table 70: France Current & Future Analysis for Business Process
Outsourcing (BPO) by End-Use – Telecommunications & Technology,
BFSI, Manufacturing, Retail and Other End-Uses – Independent
Analysis of Annual Sales in US$ Million for the Years 2020
through 2027 and % CAGR
Table 71: France Historic Review for Business Process
Outsourcing (BPO) by End-Use – Telecommunications & Technology,
BFSI, Manufacturing, Retail and Other End-Uses Markets –
Independent Analysis of Annual Sales in US$ Million for Years
2012 through 2019 and % CAGR
Table 72: France 15-Year Perspective for Business Process
Outsourcing (BPO) by End-Use – Percentage Breakdown of Value
Sales for Telecommunications & Technology, BFSI, Manufacturing,
Retail and Other End-Uses for the Years 2012, 2020 & 2027
GERMANY
Germany – A Key Consumer of BPO & SSC Services
Table 73: Germany Current & Future Analysis for Business
Process Outsourcing (BPO) by Type – Customer Services, Human
Resources, Finance & Accounting, KPO and Other Types –
Independent Analysis of Annual Sales in US$ Million for the
Years 2020 through 2027 and % CAGR
Table 74: Germany Historic Review for Business Process
Outsourcing (BPO) by Type – Customer Services, Human Resources,
Finance & Accounting, KPO and Other Types Markets – Independent
Analysis of Annual Sales in US$ Million for Years 2012 through
2019 and % CAGR
Table 75: Germany 15-Year Perspective for Business Process
Outsourcing (BPO) by Type – Percentage Breakdown of Value Sales
for Customer Services, Human Resources, Finance & Accounting,
KPO and Other Types for the Years 2012, 2020 & 2027
Table 76: Germany Current & Future Analysis for Business
Process Outsourcing (BPO) by End-Use – Telecommunications &
Technology, BFSI, Manufacturing, Retail and Other End-Uses –
Independent Analysis of Annual Sales in US$ Million for the
Years 2020 through 2027 and % CAGR
Table 77: Germany Historic Review for Business Process
Outsourcing (BPO) by End-Use – Telecommunications & Technology,
BFSI, Manufacturing, Retail and Other End-Uses Markets –
Independent Analysis of Annual Sales in US$ Million for Years
2012 through 2019 and % CAGR
Table 78: Germany 15-Year Perspective for Business Process
Outsourcing (BPO) by End-Use – Percentage Breakdown of Value
Sales for Telecommunications & Technology, BFSI, Manufacturing,
Retail and Other End-Uses for the Years 2012, 2020 & 2027
ITALY
Table 79: Italy Current & Future Analysis for Business Process
Outsourcing (BPO) by Type – Customer Services, Human Resources,
Finance & Accounting, KPO and Other Types – Independent
Analysis of Annual Sales in US$ Million for the Years 2020
through 2027 and % CAGR
Table 80: Italy Historic Review for Business Process
Outsourcing (BPO) by Type – Customer Services, Human Resources,
Finance & Accounting, KPO and Other Types Markets – Independent
Analysis of Annual Sales in US$ Million for Years 2012 through
2019 and % CAGR
Table 81: Italy 15-Year Perspective for Business Process
Outsourcing (BPO) by Type – Percentage Breakdown of Value Sales
for Customer Services, Human Resources, Finance & Accounting,
KPO and Other Types for the Years 2012, 2020 & 2027
Table 82: Italy Current & Future Analysis for Business Process
Outsourcing (BPO) by End-Use – Telecommunications & Technology,
BFSI, Manufacturing, Retail and Other End-Uses – Independent
Analysis of Annual Sales in US$ Million for the Years 2020
through 2027 and % CAGR
Table 83: Italy Historic Review for Business Process
Outsourcing (BPO) by End-Use – Telecommunications & Technology,
BFSI, Manufacturing, Retail and Other End-Uses Markets –
Independent Analysis of Annual Sales in US$ Million for Years
2012 through 2019 and % CAGR
Table 84: Italy 15-Year Perspective for Business Process
Outsourcing (BPO) by End-Use – Percentage Breakdown of Value
Sales for Telecommunications & Technology, BFSI, Manufacturing,
Retail and Other End-Uses for the Years 2012, 2020 & 2027
UNITED KINGDOM
Major BPO Destination in Europe
Competitive Landscape
EXHIBIT 7: Leading Players in UK BPO Services Market (2019E):
Percentage Breakdown of Market Share
Domestic Vendors Eye Overseas Markets
Table 85: UK Current & Future Analysis for Business Process
Outsourcing (BPO) by Type – Customer Services, Human Resources,
Finance & Accounting, KPO and Other Types – Independent
Analysis of Annual Sales in US$ Million for the Years 2020
through 2027 and % CAGR
Table 86: UK Historic Review for Business Process Outsourcing
(BPO) by Type – Customer Services, Human Resources, Finance &
Accounting, KPO and Other Types Markets – Independent Analysis
of Annual Sales in US$ Million for Years 2012 through 2019 and
% CAGR
Table 87: UK 15-Year Perspective for Business Process
Outsourcing (BPO) by Type – Percentage Breakdown of Value Sales
for Customer Services, Human Resources, Finance & Accounting,
KPO and Other Types for the Years 2012, 2020 & 2027
Table 88: UK Current & Future Analysis for Business Process
Outsourcing (BPO) by End-Use – Telecommunications & Technology,
BFSI, Manufacturing, Retail and Other End-Uses – Independent
Analysis of Annual Sales in US$ Million for the Years 2020
through 2027 and % CAGR
Table 89: UK Historic Review for Business Process Outsourcing
(BPO) by End-Use – Telecommunications & Technology, BFSI,
Manufacturing, Retail and Other End-Uses Markets – Independent
Analysis of Annual Sales in US$ Million for Years 2012 through
2019 and % CAGR
Table 90: UK 15-Year Perspective for Business Process
Outsourcing (BPO) by End-Use – Percentage Breakdown of Value
Sales for Telecommunications & Technology, BFSI, Manufacturing,
Retail and Other End-Uses for the Years 2012, 2020 & 2027
SPAIN
Table 91: Spain Current & Future Analysis for Business Process
Outsourcing (BPO) by Type – Customer Services, Human Resources,
Finance & Accounting, KPO and Other Types – Independent
Analysis of Annual Sales in US$ Million for the Years 2020
through 2027 and % CAGR
Table 92: Spain Historic Review for Business Process
Outsourcing (BPO) by Type – Customer Services, Human Resources,
Finance & Accounting, KPO and Other Types Markets – Independent
Analysis of Annual Sales in US$ Million for Years 2012 through
2019 and % CAGR
Table 93: Spain 15-Year Perspective for Business Process
Outsourcing (BPO) by Type – Percentage Breakdown of Value Sales
for Customer Services, Human Resources, Finance & Accounting,
KPO and Other Types for the Years 2012, 2020 & 2027
Table 94: Spain Current & Future Analysis for Business Process
Outsourcing (BPO) by End-Use – Telecommunications & Technology,
BFSI, Manufacturing, Retail and Other End-Uses – Independent
Analysis of Annual Sales in US$ Million for the Years 2020
through 2027 and % CAGR
Table 95: Spain Historic Review for Business Process
Outsourcing (BPO) by End-Use – Telecommunications & Technology,
BFSI, Manufacturing, Retail and Other End-Uses Markets –
Independent Analysis of Annual Sales in US$ Million for Years
2012 through 2019 and % CAGR
Table 96: Spain 15-Year Perspective for Business Process
Outsourcing (BPO) by End-Use – Percentage Breakdown of Value
Sales for Telecommunications & Technology, BFSI, Manufacturing,
Retail and Other End-Uses for the Years 2012, 2020 & 2027
RUSSIA
Market Overview
Table 97: Russia Current & Future Analysis for Business Process
Outsourcing (BPO) by Type – Customer Services, Human Resources,
Finance & Accounting, KPO and Other Types – Independent
Analysis of Annual Sales in US$ Million for the Years 2020
through 2027 and % CAGR
Table 98: Russia Historic Review for Business Process
Outsourcing (BPO) by Type – Customer Services, Human Resources,
Finance & Accounting, KPO and Other Types Markets – Independent
Analysis of Annual Sales in US$ Million for Years 2012 through
2019 and % CAGR
Table 99: Russia 15-Year Perspective for Business Process
Outsourcing (BPO) by Type – Percentage Breakdown of Value Sales
for Customer Services, Human Resources, Finance & Accounting,
KPO and Other Types for the Years 2012, 2020 & 2027
Table 100: Russia Current & Future Analysis for Business
Process Outsourcing (BPO) by End-Use – Telecommunications &
Technology, BFSI, Manufacturing, Retail and Other End-Uses –
Independent Analysis of Annual Sales in US$ Million for the
Years 2020 through 2027 and % CAGR
Table 101: Russia Historic Review for Business Process
Outsourcing (BPO) by End-Use – Telecommunications & Technology,
BFSI, Manufacturing, Retail and Other End-Uses Markets –
Independent Analysis of Annual Sales in US$ Million for Years
2012 through 2019 and % CAGR
Table 102: Russia 15-Year Perspective for Business Process
Outsourcing (BPO) by End-Use – Percentage Breakdown of Value
Sales for Telecommunications & Technology, BFSI, Manufacturing,
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BOSTON, April 18, 2024 /PRNewswire/ — The RepTrak™ Company, the world’s leading reputation data and insights company, released its annual Global RepTrak 100 report. Utilizing its advanced reputation monitoring software, RepTrak gathered data from more than 243,000 survey responses across 14 major economies to rank the world’s 100 most reputable companies. They share that ranking alongside a full analysis of global corporate reputation trends and corresponding public sentiment in the 2024 report.
After two years of consecutive Reputation Score declines, this year’s Score is back up with an increase from 73.2 in 2023 to 73.8 in 2024. It’s a small increase after 2023’s full one-point drop. However, it’s an encouraging sign that companies have begun to recover from reputation falls driven by many challenges: macroeconomic issues, workplace difficulties, product problems, and corporate responsibility skepticism.
“This year’s report underscores a pivotal shift in the corporate landscape, spotlighting the remarkable adaptability and dedication of the Top 100 companies in responding to the dynamic needs of stakeholders,” states RepTrak CEO Mark Sonders. “The companies featured in our report are not just riding the wave of change; they are the ones steering it, proving that the best approach to business is one that embraces evolution and champions progress.”
RepTrak’s report explores how people thought, felt, and acted toward companies over the past year. Findings include notable increases in Conduct and Citizenship efforts, stakeholders’ rising willingness to invest, culturally resonant brand communications, and ESG Scores that soared despite skepticism around the acronym.
To read the full 2024 Global RepTrak 100 report, please visit: www.reptrak.com/globalreptrak
About RepTrak
The RepTrak™ Company is the world’s leading reputation data and insights company. We help companies by organizing and grading a variety of reputational elements, offering a real-world report card on their corporate reputation. Subscribers to the RepTrak program use our predictive insights to protect business value, improve return on investment, and increase their positive impact on society. RepTrak’s pairing of advanced metrics and dedicated reputation advisors offers clients an actionable analysis of their reputation data, aligning business objectives with stakeholder sentiment across different markets and sectors.
Established in 2004, The RepTrak Company owns the world’s largest reputation benchmarking database, gathering over 1 million company ratings per year used by CEOs, boards, and executives in more than 60 countries worldwide. For more information, please visit: www.reptrak.com
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Artificial Intelligence
Group-IB takes part in a global operation to cripple Canadian Phishing-as-a-Service provider LabHost
SINGAPORE, April 18, 2024 /PRNewswire/ — Group-IB, a leading cybersecurity company aimed at investigating, preventing, and fight digital crime announced today that it participated in a coordinated global takedown operation against prominent Canadian Phishing-as-a-Service (PhaaS) provider LabHost, which has led to the arrest of 37 suspects across the United Kingdom and around the world by law enforcement agencies. As part of the operation, Group-IB also conducted an extensive analysis of LabHost’s criminal history and infrastructure, including insights into LabHost’s administrative platform and the services it provides to its purported user base which exceeds 2,000 subscribers worldwide, who illegally obtained around 480,000 card numbers, 64,000 pin numbers, and over 1 million passwords from victims used for websites and other online services, according to law enforcement agencies.
“By leveraging our Threat Intelligence and Digital Risk Protection, we are able to identify and monitor phishing attacks and websites like those deployed by LabHost and its subscribers around the world, enabling us to actively alert and protect our customers, and in turn, their customers as well,” said Dmitry Volkov, Chief Executive Officer of Group-IB. “Today’s takedown operation demonstrates the agility and responsiveness of our decentralized Digital Crime Resistance Centers, and how quickly we can provide immediate and local assistance wherever our customers may be.”
First uncovered in late 2021, LabHost emerged as a fully automated Phishing-as-a-Service (PhaaS) platform, streamlining the creation of phishing websites meticulously mirroring the interface and functionality of prominent banking, postal, and financial entities, aimed at intercepting, seizing, and profiting from users’ personal, credit card, and online banking credentials. Users are prompted to select from various “membership plans,” tailored to target businesses and individuals in either the United States and Canada, or globally, akin to mobile subscription models. These plans encompass “standard,” “premium,” and “world membership” tiers, priced between US$179 and US$300 monthly, with options for monthly, quarterly, or annual billing cycles.
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Artificial Intelligence
Malaysia Data Center Market to Witness $3.97 Billion Investment Opportunities by 2029, Get Insights on 34 Existing Data Centers and 33 Upcoming Facilities across Malaysia – Arizton
CHICAGO, April 18, 2024 /PRNewswire/ — According to Arizton’s latest research report, the Malaysia data center market is growing at a CAGR of 13.92% during the forecast period.
To Know More, Download the Free Sample Report: https://www.arizton.com/market-reports/malaysia-data-center-market-size-analysis
Malaysia Data Center Market Report Scope
Report Attributes
Details
Market Size (Investment)
USD 3.97 Billion (2029)
Market Size (Area)
883 Thousand Sq. Feet (2029)
Market Size (Power Capacity)
163 MW (2029)
CAGR Investment (2023-2029)
13.92 %
Colocation Market Size (Revenue)
USD 1.23 Billion (2029)
Historic Year
2020-2022
Base Year
2023
Forecast Year
2024-2029
Over the next few years, Malaysia is poised to witness significant growth in data center investments, driven by the influx of operators like AirTrunk, Equinix, Princeton Digital Group, and other leading companies. Key hubs like Cyberjaya, Kuala Lumpur, and Johor Bahru are expected to see heightened activity, hosting most of the country’s data centers.
The wholesale colocation sector is projected to experience a revenue surge fueled by major cloud players like Microsoft, Google, and AWS. These companies have unveiled plans to establish dedicated cloud regions within Malaysia, with expected timelines for deployment within the next one to two years. This trend underscores Malaysia’s growing importance as a regional hub for data infrastructure and cloud services.
Malaysia is among the top expensive markets globally for developing data centers. Malaysia’s data center construction cost in 2023 stood at about $8.5-$10 million per MW, making it the costliest market in the APAC region after Singapore and Jakarta.
Investment Opportunities in the Malaysia Data Center Market
In November 2023, ST Telemedia Global Data Centres announced its plans to develop a new data center campus in Johor. The construction of the first building is likely to begin soon and become operational by 2025. The company formed a joint venture with Basis Bay to develop a new data center campus with two buildings, Cyberjaya DC.2 and STT Kuala Lumpur 1 in Cyberjaya, Selangor.In October 2023, EDGNEX Data Centres by DAMAC announced its plans to enter the APAC market for the first time; the company is considering a facility in Cyberjaya, Selangor. The expected investment can cross the $52 million mark.In October 2023, Infinaxis Data Centre Holdings, the joint venture between Gaw Capital Partners and A3 Capital, announced the construction of its first data center facility in Cyberjaya. The facility will have 10 data halls and will likely be operational by Q2 2025.In September 2023, EdgeConneX announced its plans to expand its footprint in Malaysia with the development of three data centers sites across Bukit Jalil, Kuala Lumpur, and Cyberjaya. The company plans to develop data centers in partnership with Cyberview.To Know More, Download the Free Sample Report: https://www.arizton.com/market-reports/malaysia-data-center-market-size-analysis
Market Trends
According to IRENA, in 2022, hydroenergy accounted for around 69% of the renewable energy capacity in Malaysia, followed by solar energy, which contributed about 21%, along with a 10% contribution by bioenergy.Malaysia aims to achieve the target of net-zero carbon emissions by 2050. To make this goal a reality, WWF-Malaysia is partnering with Boston Consulting Group to develop an independent joint study on the country’s optimal net zero pathway.The government of Malaysia has established a green tariff scheme to support its carbon-neutrality target. Under the scheme, subscribers can get electricity from solar or hydro sources instead of fossil fuel sources.Mergers, acquisitions, joint ventures, and partnerships are key strategies employed by operators to expand their portfolios and global footprint. For example:
In December 2023, Chindata Group merged with BCPE Chivalry Merger Sub, a wholly owned subsidiary of BCPE Chivalry Bidco, completing its transition to a private company from a public one.November 2023 saw ST Telemedia Global Data Centres, in a joint venture with Basis Bay, announcing plans to develop a new data center campus with two buildings in Cyberjaya, Selangor.A3 Capital and Gaw Capital Partners formed a joint venture in February 2023 to establish Infinaxis Data Centre Holdings to develop and operate data centers across Malaysia and Southeast Asia.MN Holdings, an engineering services and solutions company, signed a Memorandum of Understanding (MoU) in April 2023 with Shanghai DC-Science, outlining an investment of approximately $600 million to develop a data center site at the Sedenak Tech Park, Johor.Why Should You Buy This Research?
Market size is available regarding investment, area, power capacity, and Malaysia colocation market revenue.An assessment of the data center investment in Malaysia by colocation, hyperscale, and enterprise operators.Investments in the area (square feet) and power capacity (MW) across cities in the country.A detailed study of the existing Malaysia data center market landscape, an in-depth market analysis, and insightful predictions about market size during the forecast period.Snapshot of existing and upcoming third-party data center facilities in MalaysiaFacilities Covered (Existing): 34Facilities Identified (Upcoming): 33Coverage: 9 LocationsExisting vs. Upcoming (Area)Existing vs. Upcoming (IT Load Capacity)Data Center Colocation Market in MalaysiaColocation Market Revenue & Forecast (2023-2029)Wholesale vs. Retail Colocation Revenue (2023-2029)Retail Colocation PricingWholesale Colocation PricingThe Malaysia data center market investments are classified into IT, power, cooling, and general construction services with sizing and forecast.A comprehensive analysis of the latest trends, growth rate, potential opportunities, growth restraints, and prospects for the industry.Business overview and product offerings of prominent IT infrastructure providers, construction contractors, support infrastructure providers, and investors operating in the industry.A transparent research methodology and the analysis of the demand and supply aspects of the industry.Buy this Research @ https://www.arizton.com/market-reports/malaysia-data-center-market-size-analysis
Post-Purchase Benefit
1hr of free analyst discussion10% off on customizationThe Report Includes the Investment in the Following Areas:
IT InfrastructureServersStorage SystemsNetwork InfrastructureElectrical InfrastructureUPS SystemsGeneratorsSwitches & SwitchgearsPDUsOther Electrical InfrastructureMechanical InfrastructureCooling SystemsRack CabinetsOther Mechanical InfrastructureCooling SystemsCRAC and CRAHChillersCooling Tower and Dry CoolersOther Cooling UnitsGeneral ConstructionCore & Shell DevelopmentInstallation & Commissioning ServicesBuilding & Engineering DesignFire Detection & Suppression SystemsPhysical SecurityData Center Infrastructure Management (DCIM)Tier StandardTier I & Tier IITier IIITier IV GeographySelangorJohorOther StatesVendor Landscape
IT Infrastructure Providers
Cisco SystemsDell TechnologiesFujitsuHewlett Packard EnterpriseHuawei TechnologiesIBMInspurLenovoNetAppData Center Construction Contractors & Sub-Contractors
Advance Power EngineeringAsima ArchitectsAVO TechnologyB-Global TechCTC-GlobalCSF GroupCyclect GroupDSCO GroupGamudaGCM TechnologiesHSS EngineersISGKienta Engineering ConstructionLSK EngineeringMES GroupM+W Group (Exyte)MN HoldingsNakanoNTT FACILITIESPowerware SystemsS5 EngineeringShaw ArchitectSunway Construction GroupUnique CentralSupport Infrastructure Providers
ABBCaterpillarCumminsEatonFuji ElectricHITEC Power ProtectionKOHLER PowerLegrandMitsubishi ElectricNarada Power SourcePiller Power SystemsRittalRolls-RoyceSchneider ElectricSiemensSocomecSTULZTraneVertivData Center Investors
Bridge Data CentresEdge CentresGDS ServicesIRIX (PP TELECOMMUNICATION)Keppel Data CentresNTT DATAOpen DCTM OneVantage Data CentersYTL Data Center HoldingsNew Entrants
AirTrunkAmazon Web Services (AWS)EdgeConneXEquinixFutureData (Cyclect Group + TSG Group)Googlei-BerhadInfinaxis Data Centre HoldingsMN Holdings + Shanghai DC-ScienceMicrosoftNEXTDCPrinceton Digital GroupRegal OrionSingtelST Telemedia Global Data CentresYondrTo Know More, Download the Free Sample Report: https://www.arizton.com/market-reports/malaysia-data-center-market-size-analysis
Key Questions Answered in the Report:
What factors are driving the Malaysian data center industry?
How big is the Malaysia data center market?
How many MW of power capacity will be added across Malaysia during 2024 to 2029?
What is the growth rate of the Malaysia data center market?
Which states are included in the Malaysia data center market report?
Get the Detailed TOC @ https://www.arizton.com/market-reports/malaysia-data-center-market-size-analysis
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We offer comprehensive market research reports on consumer goods & retail technology, automotive and mobility, smart tech, healthcare, life sciences, industrial machinery, chemicals, materials, I.T. and media, logistics, and packaging. These reports contain detailed industry analysis, market size, share, growth drivers, and trend forecasts.
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