Social Media Analytics Transforming Global Customer Experience (CX) Services


New York, Aug. 30, 2021 (GLOBE NEWSWIRE) — announces the release of the report “Social Media Analytics Transforming Global Customer Experience (CX) Services” –

When combined with other voice-of-the-customer (VoC) data (obtained from surveys, reviews, and other sources), social media analytics can be leveraged to inform a business’s marketing, sales, service, and engagement initiatives and strategy to offer fulfilling customer experiences.Despite these benefits, social media analytics is not utilized optimally by most businesses.

This is because the benefits of social media or its analytics are not known too well, or the data is too vast and unstructured.This report discusses some of the innovative use-cases of social media and social media analytics to boost customer journeys throughout various stages.

In addition, it explores how the social media analytics market is evolving with transformative technologies such as artificial intelligence (AI), machine learning (ML), competitive intelligence, sentiment analysis, and more. It also discusses key players in the market, future trends, market growth drivers, restraints, and predictions around social media analytics investments in-depth and provides relevant recommendations for businesses.
Read the full report:

About Reportlinker
ReportLinker is an award-winning market research solution. Reportlinker finds and organizes the latest industry data so you get all the market research you need – instantly, in one place.



Please enter your comment!
Please enter your name here