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With 14.4% CAGR, Contact Center Software Market Worth USD 78.75 Billion by 2029

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Pune, India, Aug. 04, 2022 (GLOBE NEWSWIRE) — The global Contact Center Software Market size was USD 26.93 billion in 2021. The market is expected to grow from USD 30.74 billion in 2022 to USD 78.75 billion in 2029 at a CAGR of 14.4% during the 2022-2029 period. This information is provided by Fortune Business Insights™, in its report, titled, “Contact Center Software Market, 2022-2029.”

According to our research analysts, developing technologies such as artificial intelligence, cloud, predictive analysis, as well as machine learning, among other, are estimated to refine contact center competences. The rising alertness of civil privileges has led to the growth of customer inquiries across industries.

Key Industry Development:

January 2020:  Genesys Telecommunications Laboratories, Inc. declared its collaboration with Microsoft Corporation to run its customer experience solution, Genesys Engage on Microsoft Azure. The companies are concentrating on delivering the paramount cloud services and a protected environment to aid companies to incorporate AI with its customer service.

Request a Sample Copy of the Research Report: https://www.fortunebusinessinsights.com/enquiry/request-sample-pdf/contact-center-software-market-100840

Report Scope:

Report Coverage Details
Forecast Period 2022 to 2029
Forecast Period 2022 to 2029 CAGR 14.4%
2029 Value Projection USD 78.75 Billion
Base Year 2021
Contact Center Software Market Size in 2021 USD 26.93 Billion
Historical Data for 2018 to 2020
No. of Pages 160
Segments covered Component, Deployment, Enterprise, Industry
Contact Center Software Market Growth Drivers Increased Implementation of Omnichannel Services to Ensure Customer Satisfaction
Increased Demand for Cloud-Based Contact Centers to Support Market Growth

Demand for Support Services to Hasten Acceptance of Contact Centers amid Pandemic

To tackle the global crisis of coronavirus pandemic and satisfy social distancing resolutions, businesses all around the globe are implementing work-from-home guidelines in elevated numbers.

This tactic has a substantial influence on the demand for contact center services in different sectors. Additionally, owing to pandemic difficulties, businesses are witnessing unanticipated behavioral fluctuations among their client base.

Click here to get the short-term and long-term impact of COVID-19 on this Market:

https://www.fortunebusinessinsights.com/enquiry/request-sample-pdf/contact-center-software-market-100840

Drivers and Restraints

Elevated Application of Omni channel Services to Safeguard Customer Contentment

Customers interact with the organization via digital communication channels comprising emails, SMS, phone calls, social media, video, live chats, and more, with the assistance of Omni channel solution. It delivers tailored communication with customers, which amplifies customer satisfaction.

The contact center solution decreases customer service prices while surging the enhanced number of customer criticisms. This is expected to drive the contact center software market growth during the projected period.

Segmentation

Component, Deployment, Enterprise Size, Industry, and Region are studied for the Market

On the basis of components, the market is classified into solutions and services.

By deployment, the Contact Center Software Market is segmented into the cloud and on-premises.

In terms of enterprise size, the market is categorized as large enterprises and small & medium enterprises.

On the basis of industry, the market is divided into BFSI, IT and telecom, government, media and entertainment, ITES, healthcare, travel and hospitality, consumer goods and retail, and others. The healthcare is estimated to grow promptly as a result of augmented customer inquiries across the industry.

Geographically, it is studied across North America, Europe, Asia Pacific, the Middle East & Africa, and Latin America.

Have Any Query? Ask Our Experts: https://www.fortunebusinessinsights.com/enquiry/speak-to-analyst/contact-center-software-market-100840

Report Coverage

The Contact Center Software Market report offers valuable insights obtained by a thorough study done by our researchers. Extensive research was conducted to provide the estimated size of the contact center software market. The data used to project the shares for multiple segments at the country, regional, and global levels are obtained from in-depth interviews with numerous stakeholders. Furthermore, we have gained access to several global and regional paid databases to deliver precise information to make business investment decisions easy for you.

Regional Insights

North America is predicted to hold the largest contact center software market share. The U.S. is estimated to observe elevated growth because of augmented incorporation and invention in technologies such as cloud computing, big data as well as AI.

Europe is projected to grow progressively during the forecast period, owing to the increasing service-based industries in this region. Germany and the U.K. are predicted to dominate the regional market.

Asia Pacific is probable to grow promptly during the forecast period owing to the existence of considerable number of IT as well as ITES companies in this region.

Competitive Landscape

Procurements Initiated by Crucial Companies Set to Endorse Market Growth

The frontrunners present in the Contact Center Software Market incessantly root for proficient tactics to thrust their brand value as well as endorse the global market growth of contact center software with least possible hurdles. One such effective strategy is procuring competitive companies and further safeguarding a profit for both the companies.

List of Key Players Mentioned in the Report:

  • Alcatel Lucent Enterprise (France)
  • NEC Corporation (Japan)
  • Mitel Networks Corporation (Canada)
  • Bright Pattern, Inc. (U.S.)
  • Enghouse Interactive Inc. (U.S.)
  • Genesys Telecommunications Laboratories, Inc. (U.S.)
  • Five9 (U.S.)
  • 8×8, Inc. (U.S.)
  • NICE Ltd. (Israel)
  • 3CLogic (U.S.)

Quick Buy – Contact Center Software Market Research Report

https://www.fortunebusinessinsights.com/checkout-page/100840

Major Table of Contents:

  • Introduction
    • Definition, By Segment
    • Research Methodology/Approach
    • Data Sources
  • Executive Summary
  • Market Dynamics
    • Macro and Micro Economic Indicators
    • Drivers, Restraints, Opportunities and Trends
    • Impact of COVID-19
      • Short-term Impact
      • Long-term Impact
  • Competition Landscape
    • Business Strategies Adopted by Key Players
    • Consolidated SWOT Analysis of Key Players
    • Global Contact Center Software Key Players Market Share Insights and Analysis, 2021     
  • Global Contact Center Software Market Size Estimates and Forecasts (Quantitative Data), By Segments, 2018-2029
    • Key Findings
    • By Component (USD)
      • Solution
        • Interactive Voice Response (IVR)
        • Automatic Call Distribution
        • Computer Telephony Integration (CTI)
        • Call Recording
        • Reporting and Analytics
        • Dialer
        • Workforce Optimization
        • Customer Collaboration
        • Others
      • Services
        • Professional Services
          • Consulting
          • Training
          • Support & Maintenance
        • Managed Services
    • By Deployment (USD)
      • Cloud
      • On-premise
    • By Enterprise Size (USD)
      • Small & Medium Size Enterprise
      • Large Enterprise
    • By Industry (USD)
      • BFSI
      • ITES
      • IT & Telecom
      • Government
      • Healthcare
      • Consumer Goods and Retail
      • Travel and Hospitality
      • Media & Entertainment
      • Others
    • By Region (USD)
      • North America
      • Latin America
      • Europe
      • Middle East & Africa
      • Asia Pacific

TOC Continued…!

FAQ:

How big is the Contact Center Software Market?

The global contact center software market size was valued at USD 26.93 billion in 2021. The market is projected to grow from USD 30.74 billion in 2022 to USD 78.75 billion in 2029, exhibiting a CAGR of 14.4% during the forecast period.

How big is Contact Center Software Market In North America?

The market in North America stood at USD 8.38 billion in 2021 and is expected to gain a huge portion of the market share in the coming years.

About Us:

Fortune Business Insights™ offers expert corporate analysis and accurate data, helping organizations of all sizes make timely decisions. We tailor innovative solutions for our clients, assisting them to address challenges distinct to their businesses. Our goal is to empower our clients with holistic market intelligence, giving a granular overview of the market they are operating in.

Contact Us:

Fortune Business Insights™ Pvt. Ltd.

US: +1 424 253 0390

UK: +44 2071 939123

APAC: +91 744 740 1245

Email: [email protected]

GlobeNewswire is one of the world's largest newswire distribution networks, specializing in the delivery of corporate press releases financial disclosures and multimedia content to the media, investment community, individual investors and the general public.

Artificial Intelligence

THE 2024 GLOBAL EXPLORATION SUMMIT IS ANNOUNCED AT THE 120th EXPLORERS CLUB ANNUAL GALA IN NEW YORK

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Porto and Terceira Island to Host the ‘Davos of Exploration’ – The GLEX Summit
NEW YORK, April 24, 2024 /PRNewswire/ — The Explorers Club and Expanding World, are thrilled to announce the fifth edition of The GLEX Summit, known as the ‘Davos of Exploration,’ set to take place from June 15 to 19 on Porto city and Terceira Island in the Azores, Portugal.

This year, Porto will Ignite the summit, followed by two days of discussions and exploration in the historic city of Angra do Heroísmo on Terceira Island. From the depths of the oceans to new space missions, the power and future of exploration will be explored in these two World Heritage cities, deeply connected to the history of exploration.
The 2024 GLEX Summit will revolve around the latest discoveries and groundbreaking missions shaping the future of our planet. Highlights of the summit include the Artemis mission, which plans to send astronauts back to the moon for the first time since 1972, and the role of Space and the Oceans in researching and mitigating the effects of climate change. Notable sessions will also delve into the unfortunate incident of the submersible implosion that took place on Titan and the recording of an episode of the BBC’s acclaimed science comedy show ‘The Infinite Monkey Cage,’ hosted by physicist Brian Cox and comedian Robin Ince.
This prestigious event will bring together over three dozen explorer and scientist legends from around the world. Confirmed physicist and researcher Brian Cox, NASA Chief Scientist James Garvin, Aquanaut Fabien Cousteau, Oceanographer David Gallo, Cosmonaut Mike Massimino, Nasa ISS CapCom Tess Caswell, among many others global Explorers and Scientists.
For further inquiries about The GLEX Summit and press accreditation, please contact:
Marco Barbosa [email protected], +351917345744
Photo: https://mma.prnewswire.com/media/2395857/GLEX_Summit.jpg
 

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Hillstone Networks is Named in Microsegmentation Solutions Landscape Report

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Hillstone Networks delivers advanced Microsegmentation across different verticals.. 
SANTA CLARA, Calif., April 24, 2024 /PRNewswire/ — Hillstone Networks, a leading provider of cybersecurity solutions, has been included in the Forrester Microsegmentation Solutions Landscape, Q2 2024 report. The report offers an overview of the Microsegmentation market, focused on the vendors who deliver solutions for protection of critical resources, combating ransomware, and contributing to compliance adherence. The report provides security professionals a snapshot of these named vendors, considering factors such as size, geographic focus, and use cases to select the most suitable option for their targeted use cases or needs. 

In the Landscape Report, Forrester states that “Zero Trust is all about replacing bodies of implicit trust with explicit policy. In physical and virtual networks, the application of this principle is referred to as microsegmentation…. [It] was one of the first true Zero Trust technologies developed after Forrester published the initial Zero Trust reports.”  
Forrester states in the report that the main trend is “organizations are finally getting serious about Zero Trust. Some, proactively, are implementing microsegmentation as part of a Zero Trust strategy or initiative. Others are implementing it because they got hit by ransomware and are trying to avoid it again. But all of them are doing Zero Trust with microsegmentation.”
“Being recognized as a vendor in the Microsegmentation solution landscape underscores for us the pivotal role our technology plays in safeguarding critical assets and thwarting ransomware threats. We believe it reaffirms our commitment to providing cutting-edge security measures built on an innovative and AI-powered platform that help our customers defend against evolving cyber risks, ensuring resilience and trust,” states Tim Liu, CTO and Co-founder at Hillstone Networks.
Hillstone’s Microsegmentation solution provides the following key benefits:
Advanced and extensive Microsegmentation for physical servers, virtual machines, cloud hosts, and containers, seamlessly compatible with multiple platforms.Comprehensive, integrated Layer 4 to 7 security and malware features (Next Generation Firewall, Intrusion Prevention System, AntiVirus, URL filtering, DDoS, and bot defense), and complete vulnerability management across the entire application lifecycle.Distributed architecture for easy scaling and portability.Centralized and comprehensive visibility to reduce gaps in the threat surface.Learn more about Hillstone Networks solutions here.
About Hillstone Networks
Hillstone Networks’ Integrative Cybersecurity approach is based on a visionary, AI-powered, and accessible platform, delivering coverage, control, and consolidation to secure over 28,000 global enterprises.
Media ContactZeyao Hu+1 [email protected]
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Tetra Pharm Technologies and Glysious Announce Collaboration to Develop Transdermal Combination Drugs Targeting the Endocannabinoid System

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The collaboration brings together Tetra Pharm Technologies’ expertise in enabling technology with Glysious’ proprietary transdermal drug delivery system, renowned for its effectiveness, comfort, and convenience.
COPENHAGEN, Denmark, April 24, 2024 /PRNewswire/ — Tetra Pharm Technologies and Glysious are pleased to announce a strategic collaboration aimed at developing a ground-breaking transdermal drug delivery system complementing several of Tetra Pharm Technologies’ pipeline candidates. The joint invention aims to revolutionize transdermal release of “difficult-to-formulate” compounds targeting the endocannabinoid system.

Tetra Pharm Technologies has focused intensively on formulation expertise, that is, how the molecules are effectively integrated with a drug delivery system to reach their desired targets. Glysious has worked rigorously on the development of an adhesive patch for transdermal drug delivery since the company’s incorporation in 2020.
“The Glysious technology enables precision, sustained dosing, and allows for a high drug load and effective emptying of patches. The transdermal patches remain in place and are very comfortable and convenient to use, resulting in improved patient compliance. However, we have identified challenges with standard formulation strategies, not providing acceptable drug release due to shortcomings of the formulation matrix”, says Professor, Dr.Techn. Anne Ladegaard Skov, Chief Scientific Officer, Glysious.
Back in 2023 Glysious and Tetra Pharm Technologies performed early in-vitro feasibility tests, integrating Tetra Pharma Technologies’ proprietary enabling technology for delivery of poorly soluble compounds with Glysious’ patch.
Dr. Morten Allesø, Chief Scientific Officer, Tetra Pharm Technologies, adds: “Although both parties were aware of the uniqueness of our respective technologies, we were positively surprised to find a five-fold increase in performance of our combination product compared to conventional formulation technologies. This is truly remarkable, and we consider it our shared obligation to further advance this technology to the benefit of the patients.”
The objectives of the collaboration include conducting comprehensive in-vitro and in-vivo studies to evaluate the performance and efficacy of the combined drug delivery system. Additionally, Tetra Pharm Technologies and Glysious plan to pursue a common patent for the joint invention, ensuring that their innovative technology remains protected and exclusive.
“We are excited to collaborate with the innovative team in Tetra Pharm Technologies on this transdermal drug delivery system paving the way for commercialization and scaling of the Glysious technology within the pharma segment”, says Stina Bjerg Nielsen, Chief Executive Officer, Glysious.
Martin Rose, Chief Executive Officer, Tetra Pharm Technologies, concludes: “The collaboration represents a unique opportunity to harness the synergies between our respective technologies. By combining our expertise, we aim to develop a transdermal drug delivery system that offers superior efficacy, convenience, and patient compliance, supporting several of our pipeline programs”.
As part of the collaboration, the partners will exchange expertise, knowledge, and resources. In addition, Tetra Pharm Technologies and Glysious will conduct joint research, experiments, and tests as required for the development of a joint patent. The scope of the collaboration is focused on disease indications such as pain, sleep disorders, and appetite regulation.
About Tetra Pharm Technologies
Tetra Pharm Technologies is a Danish biopharmaceutical company established in 2018 with a vision to be a leader in research and development of pharmaceutical drugs for the treatment of diseases related to the endocannabinoid system. For more information, please visit www.tetrapharm.eu
About Glysious
Glysious is a Danish medtech company, incorporated in 2020, that develops patches, creams, spray, and foams with controlled release of active ingredients for cosmetics and life science applications. For more information, please visit www.glysious.com
For further informationJacob SchlundtChief Marketing OfficerTetra Pharm [email protected]+45 51976225
Stina Bjerg NielsenChief Executive [email protected]+45 3053 5393
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