Artificial Intelligence
Global Customer Experience Outsourced Market – Analysis By Service Channel, End-User, By Region, By Country: Drivers, Trends and Forecast to 2029
New York, Aug. 02, 2023 (GLOBE NEWSWIRE) — Reportlinker.com announces the release of the report “Global Customer Experience Outsourced Market – Analysis By Service Channel, End-User, By Region, By Country: Drivers, Trends and Forecast to 2029” – https://www.reportlinker.com/p06481683/?utm_source=GNW
The Global Customer Experience (CX) outsourced Market has been analyzed for the historical period of 2019-2022, the estimated year 2023 and the forecast period of 2024-2029. The report analyses the market by Americas (United States, Canada, Brazil, Rest of Americas), Europe (UK, Germany, France, Spain, Rest of Europe), Asia-Pacific (China, Japan, India), Middle East and Africa.
During the forecast period, 2024-2029, the Global Customer Experience (CX) Outsourced Market is expected to expand at a CAGR of ~10%. Major companies in the market have also been coming up with solutions in line with the changing requirements, which has further accelerated the growth of the CX outsourcing industry during the forecast period. The Global Customer Experience (CX) outsourcing Market is expected to generate USD 173.68 Billion by the end of 2029, up from USD 90.87 Billion in 2022. In today’s consumer-centric marketplace, there is a steady increase in demand for outsourced CX services. The customer experience (CX) is increasingly prioritized in corporate plans and is still recognized as an independent company responsibility.
Demand for Outsourced CX Services is Growing Steadily in today’s consumer-centric marketplace. Customer experience (CX) continues to be recognized as a distinct business function and takes centre stage in many business strategies. Companies have learned during the COVID-19 pandemic that it is more important than ever to have a comprehensive CX and a resilient contact center operation.
Technological Innovations Propel the Customer Experience (CX) Outsourcing Industry
In recent years, the Customer Experience (CX) Outsourcing Market has experienced a profound transformation, driven by rapid technological advancements. From leveraging artificial intelligence (AI) and automation to adopting cloud-based solutions, CX outsourcing providers are capitalizing on the power of technology to revolutionize customer support services. One of the most significant technological developments in the CX outsourcing market is the integration of AI-powered chatbots and virtual assistants. These intelligent tools enable companies to provide instant responses to customer queries, 24/7, significantly improving response times and customer satisfaction. By handling routine inquiries, chatbots free up human agents to focus on more complex and high-value interactions, leading to greater efficiency and cost savings.
Technological developments have become the driving force behind the evolution of the Customer Experience (CX) Outsourcing Market. AI, automation, big data analytics, and cloud-based solutions have transformed the way businesses approach customer support services. As CX outsourcing providers continue to embrace and leverage these innovations, they are poised to deliver even more exceptional and personalized customer experiences, further solidifying the industry’s position as a crucial component of modern business strategies.
Scope of the Report
• The report analyses the Global Customer experience (CX) outsourcing Market by Value (USD Billion).
• The report presents the analysis of the Global Customer experience (CX) outsourcing Market for the historical period of 2019-2022, the estimated year 2023 and the forecast period of 2024-2029.
• The report analyses the Global Customer experience (CX) outsourcing Market by service channel (Voice/Call Center Outsourced, social media/Chat/Web Outsourced, E-mail Outsourced, Other (Face-to-face, SMS/Mobile).
• The report analyses the Global Customer experience (CX) outsourcing Market by End-user (BFSI
• Retail & E-commerce, Travel/Hospitality & Cargo, Healthcare, Other (Automotive, Energy & Utilities, Media, Government, Technology, Insurance, Telecom, Video games, etc.).
• The key insights of the report have been presented through the frameworks of SWOT and Porter’s Five Forces Analysis. Also, the attractiveness of the market has been presented by region, by service channel, and by end-user.
• Also, the major opportunities, trends, drivers and challenges of the industry have been analyzed in the report.
• The report tracks competitive developments, strategies, mergers and acquisitions and new product development. The companies analysed in the report include Atento, Teleperformance SE, TTEC Holdings, Inc., Startek, Inc., Concentrix Corporation, Webhelp, Majorel, Transcom WorldWide AB, Serco, Syskes Enterprises.
Read the full report: https://www.reportlinker.com/p06481683/?utm_source=GNW
About Reportlinker
ReportLinker is an award-winning market research solution. Reportlinker finds and organizes the latest industry data so you get all the market research you need – instantly, in one place.
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Artificial Intelligence
Global AI Summit Calls for Global Action to Guarantee AI Innovation is for the “Good of Humanity”
RIYADH, Saudi Arabia, Sept. 14, 2024 /PRNewswire/ — The Global AI Summit (GAIN) in Riyadh concluded on a high, after the summit welcomed more than 30,000 delegates from across the globe over three days. The live stream of the summit, organized by the Saudi Data and AI Authority (SDAIA), received 3.7m views.
Building on the success of previous editions, GAIN 2024 featured more than 450 speakers from 100 countries, participating in 150 sessions. It also witnessed over 25 launches and announcements, and facilitated the signing of over 80 agreements and Memoranda of Understanding (MoUs).
The summit has grown exponentially since its inception in 2020. Its growing prominence reflects the Kingdom of Saudi Arabia’s role in advancing AI capabilities as it positions itself as a global leader in this space.
The key output from the summit was the need for governments and policy makers to take global action to ensure that AI technology evolves for the good of humanity. Central to responsible evolution is an ethical framework and robust governance.
To support the advancement of AI ethics and governance, SDAIA announced the Riyadh Charter of Artificial Intelligence for the Islamic World in collaboration with the Islamic World Educational, Scientific, and Cultural Organization (ICESCO). This promotes ethical AI grounded in Islamic values and principles, as well as sustainable development through international cooperation.
SDAIA has played a pivotal role in forging key collaborations to strengthen local and regional AI solutions, signing MoUs with Microsoft Arabia to develop Arabic language models, IBM for a Center of Excellence in Generative AI technologies, and NVIDIA to scale AI infrastructure across the Kingdom.
The summit also marked several major milestones. Alongside the unveiling of ALLaM, the world’s most advanced Arabic Language Model, other diverse initiatives such as the Global AI Community, the THAKAI Platform, and guidelines for addressing deepfake technology.
Furthermore, the launch of the Generative AI Center of Excellence by the Digital Cooperation Organization (DCO), the agreement to open an International Center for AI Research and Ethics (ICAIRE) as a UNESCO Category 2 Center, further underscored the impact of GAIN 2024.
The summit itself provided the platform for companies from all over the world to showcase the latest AI technologies and innovations, including AI generated avatars, AI generated artwork, and even Robotic bar staff serving beverages.
The summit closed with an inspirational speech from the Director of Saudi Arabia’s National Information Center, His Excellency Dr. Esam Alwagait, in which he thanked participants:
“Your candid perspectives have not only inspired us with the vision of what lies ahead, but have also grounded us in the realities we must face. Together, we have not only imagined the future of AI, but have also made it real by addressing the challenges and identifying the enablers needed to truly unlock its potential.”
He added:
“It has been incredibly inspiring to see the world come together here in Riyadh, united by momentum to make AI work for everyone. The commitment to collaborative action has been evident throughout the summit.”
The success of GAIN 2024 ensures that the Kingdom’s AI infrastructure will be significantly strengthened and has cemented Saudi Arabia position at the center of global AI.
[email protected]
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View original content:https://www.prnewswire.co.uk/news-releases/global-ai-summit-calls-for-global-action-to-guarantee-ai-innovation-is-for-the-good-of-humanity-302248334.html
Artificial Intelligence
Akuvox S567G Smart Indoor Monitor Has Received Google Mobile Service Certification
XIAMEN, China, Sept. 13, 2024 /PRNewswire/ — Akuvox has announced its S567G, an indoor monitor powered by Android™, to have received Google GMS certification. This certification ensures full support for Google Services, allowing users to download and update apps directly from the Google Play Store, including smart home control apps. It also enhances system security, protecting against malware and unauthorized access.
GMS certification involves comprehensive testing and approval by Google or a designated 3PL lab, validating security and compatibility to ensure seamless integration within the Android ecosystem. Receiving GMS certification underscores Akuvox’s leadership in the smart intercom industry. Building on its legacy as the pioneer of Android smart intercoms, Akuvox continues to elevate its Android systems with Google’s rigorous certification, offering clients flexible and sophisticated smart intercom solutions.
The S567G’s GMS certification ensures flawless operation with key Google apps like Chrome, Gmail, YouTube, Maps, and the Play Store. Edward Shi, Product Manager of the S567G, notes, “The positive feedback we’ve received from clients, even during testing, confirms that this device is transforming daily life. It’s more than just an intercom — it’s a versatile tool, even capable of functioning as a small TV. Our team has worked tirelessly to meet the highest standards, and I’m excited to see how it enhances smart living for our users.”
The S567G’s features extend beyond intercom functionality. With four HD speakers and a 1280 x 800 IPS LCD screen, it offers an exceptional audio-visual experience, redefining the concept of an indoor monitor. Whether for entertainment or smart home control, the S567G stands out as a versatile wall-mounted tablet, bringing innovation to every interaction.
About Akuvox
Akuvox is a global leading provider of smart intercom and smart home products and solutions. It is committed to unleashing the power of technology to improve people’s lives with better communication, greater security, and more convenience. Encompassing artificial intelligence, SIP, Android, cloud, security, and other advanced technologies, Akuvox continuously drives breakthrough changes in the industry and creatively delivers an unrivaled portfolio of smart intercom and smart home products and solutions. It has been deployed and used daily in more than 110 countries and regions, meeting customer needs in various vertical markets that range from residential to commercial, from healthcare to public safety.
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View original content:https://www.prnewswire.co.uk/news-releases/akuvox-s567g-smart-indoor-monitor-has-received-google-mobile-service-certification-302248219.html
Artificial Intelligence
SeaBubbles Accelerates Sustainable Maritime Mobility with SmartBubble and Strategic Acquisition
SAINT JORIOZ, France, Sept. 13, 2024 /PRNewswire/ — SeaBubbles, French pioneer in zero-emission hydrofoils, strengthens its commitment to ecological transition with the launch of SmartBubble, new flying boat model combining cutting-edge technology with iconic design. This innovative vessel, designed to carry up to eight people at a speed of 16 knots (30 km/h), takes its passengers on a silent and environmentally friendly flight, ideal for water taxi services and urban transportation.
SmartBubble: Concentration of Technology and Design
Following the success of its first public line on Lake Annecy, where hundreds of passengers experienced the unique sensation of flying aboard The Bubble (4-seater model), SeaBubbles reaches a new milestone with the homologation of the SmartBubble (8-seater model) and its four patents, including retractable foils.
SmartBubble technology is geared towards energy efficiency. The submerged wings (foils) equipped with automatic flaps allow to fly at low speeds, saving 40% of energy required. This unique boat has just been presented afloat for the first time at the Cannes Yachting Festival.
SeaBubbles Strengthens Flight Control Expertise with Neocean Acquisition
SeaBubbles also announces the acquisition of Neocean technology, to accelerate the development of flight control expertise, specifically on “inverted T” foils. Neocean is renowned for developing the Overboat, foiling catamaran with proven stability and maneuverability.
SeaBubbles is a key player in hydrofoil navigation, technology that improves energy efficiency of boats, particularly electric ones. The flight control system is a central element of the flight experience: it is designed to ensure stable flight by dynamically and autonomously managing the mechanical inclination of the flaps on the trailing edges of the foils.
SeaBubbles: Vision for the Future
SeaBubbles’ ambition is to revolutionize urban and suburban maritime transport with more efficient and environmentally friendly boats. Examples such as the Calanques National Park, Norwegian fjords, alpine lakes or the canals of Amsterdam demonstrate a committed initiative towards the preservation of aquatic ecosystems by gradually banning the circulation of thermal boats.
“Foils significantly reduce the drag of our boats, allowing our hydrofoils to move more easily and with less energy than a conventional boat: a considerable gain in cost and energy,” explains Virginie Seurat, CEO of SeaBubbles. “The acquisition of Neocean marks a decisive turning point and prepares us for our industrialization phase. We are ready to redefine the pleasure of boating and offer boats that comply with increasingly stringent environmental standards, while offering unique sailing comfort – zero noise, zero waves, zero emissions.”
AxiCom for SeaBubbles, [email protected]
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View original content:https://www.prnewswire.co.uk/news-releases/seabubbles-accelerates-sustainable-maritime-mobility-with-smartbubble-and-strategic-acquisition-302247900.html
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