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Build Intelligent AI Bots That Speak Your Language: Maqsam’s AI Conversational Chatbot Unveiled

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RIYADH, Saudi  Arabia, Sept. 13, 2023 /PRNewswire/ — In today’s fast-paced business landscape, customer support has evolved into a critical component for maintaining customer satisfaction and the demand for simple and efficient customer interactions continues to rise.

 
 
In their commitment to staying at the forefront of Arabic AI-driven innovations, Maqsam has launched its latest AI conversational chatbot powered by their Large Language Model (LLM) during the Seamless Middle East and Saudi Arabia exhibition. Maqsam’s LLM is more than just a language model; it’s a transformative force in the realm of customer engagement. Imagine being able to communicate effectively with customers in languages that are traditionally underserved by technology, like Arabic. Maqsam’s AI conversational chatbot makes this a reality, and it doesn’t stop there.
Multilingual and dialects capabilities:
One of the standout features of Maqsam’s AI conversational chatbot is its hyper-local advantage, especially in Arabia. For businesses operating in this diverse and dynamic market, where dialects and cultural nuances vary significantly, Maqsam’s AI chatbot provides a localized solution that ensures meaningful interactions with customers.
Intuitive Data Feeding:
What sets their AI conversational chatbot apart is it continuously learns and improves its performance overtime; ensuring customer engagement efforts are always up-to-date and effective.
Customizable personality:Another remarkable aspect of the AI conversational chatbot is its ability to be customized to suit the unique personality and branding of each business. Whether you want your customer interactions to be friendly, funny, professional or more,  Maqsam’s AI chatbot can adapt to match your desired tone. This level of customization allows businesses to create authentic and personalized interactions with their customers, fostering stronger relationships.
Humanized conversations style and response:
Maqsam’s AI chatbot excels in humanizing customer conversations. Its advanced algorithms and natural language processing capabilities enable it to understand customer queries and respond in a way that mimics human conversation. This humanized style and response not only make interactions more engaging but also builds trust and rapport with customers.
“The AI revolution that we’re living in is redefining how Customer Engagement happens all over the world. International companies that are building the tools of this revolution unfortunately, do not put the intricacies of Arabic in mind. Our LLM is built from the ground up for Arabia, with the Arabic language at its center.
With the power of our LLM, we are able to provide AI conversational chatbots that are easy to build, customized to every business, as friendly as a human, but faster and more accurate than one.” – Sinan Taifour, Co-founder & CEO of Maqsam 
Behind Maqsam’s LLM stands a team of tech veterans, with backgrounds in Google, Microsoft, Amazon, and major telecom providers committed to excellence, making them the winning contender in the field of customer engagement. Maqsam launched the region’s first CcaaS with call analytics, insights and advanced call transcription – speech to text that outperforms tech giants including Google, Meta and Microsoft transforming support and sales units into strategic assets.
In a world where low-resource languages pose significant challenges for businesses, Maqsam’s AI conversational chatbot is the beacon of hope. It unlocks the potential of these languages in Arabia, providing an advantage and ensuring self-improving customer engagement.
Join the ranks of businesses that have already harnessed the power of Maqsam’s AI innovations and revolutionize your customer engagement today. Don’t believe us? Try out the magic yourself today by visiting https://bit.ly/3r0T10u.
About Maqsam
Maqsam is the most-insightful cloud communication solution in Arabia. Without the use of traditional hardware or software, Maqsam deploys and offers a full business communication suite in just 3 minutes with AI driven call center features, local numbers in 200+ cities instantly, ready made integrations for popular CRM and help desk software and API for added layers of automation.
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Contact: [email protected] 

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Artificial Intelligence

Add Value Machine, ADCB and Amazon Web Services (AWS) Successfully Conclude UAE’s First-Ever Generative AI Hackathon in the Banking Sector

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ABU DHABI, UAE, June 17, 2024 /PRNewswire/ — Add Value Machine (AVM), a leading provider of secure generative AI platforms, and Abu Dhabi Commercial Bank (ADCB), one of the largest banks in the UAE, have successfully concluded the groundbreaking ADCB Generative AI Hackathon. The event, which took place in Abu Dhabi, marked the first time a UAE bank has conducted a hackathon focused on exploring the potential of generative AI in the banking sector.

“We are thrilled to have partnered with ADCB and AWS to host this groundbreaking hackathon,” said John Shaw, CEO of Add Value Machine. “Our secure generative AI platform has enabled ADCB to explore innovative solutions that can drive meaningful business impact across the bank. This event showcases the immense potential of generative AI in the banking sector, and we look forward to working with ADCB to bring the most impactful use cases into production.”
The hackathon brought together nearly 120 participants from ADCB, AVM and Amazon Web Services (AWS) collaborated to structure the event around key business outcomes, focusing on the most relevant ROI generative AI use cases in procurement, engineering, retail banking, and treasury.
Sean Langton, ADCB’s CIO, reflected on the event’s success, stating, “Generative AI is the perfect technology for a hackathon – it has unlimited opportunity to improve our business and customer experience but also presents emerging risks we need to be mindful of. Thanks to our partnerships with Added Value Machine and AWS, we’ve been able to build several AI ‘bots’ in a safe way in just a day. I can’t wait to see the first of these up and running in production in the coming days.”
All use cases developed during the hackathon were built on AVM’s observability, governance and compliance generative AI platform. AVM and AWS are now working closely with ADCB to accelerate the most impactful use cases into production, ensuring that the bank can quickly realize the benefits of generative AI technology.
Ravi Singh, President and CTO of Add Value Machine, expressed his enthusiasm for the collaboration, stating, “It’s inspiring to witness the passion and unity of purpose at ADCB. The combination of visionary leadership and technical expertise has resulted in a thoughtful, measured approach to generative AI adoption. We are proud to be part of this transformative journey.”
ADCB plans to conduct regular hackathons to foster a culture of innovation and explore new applications of generative AI technology across its business operations.
About Add Value Machine:AVM is a leading Generative AI security company that provides 360-degree observability, enabling enterprises to monitor all of the Generative AI usage no matter where it happens. The accelerated use of generative AI at large corporations has also accelerated customer data leakage and presents new challenges for companies looking to maintain security compliance. At AVM, we believe that the accelerated adoption of Generative AI needs the strict adoption of advanced security protocols.
Contact:Julie [email protected]
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Altair One® Cloud Innovation Gateway Now Available on Google Cloud Marketplace

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Addition will expand access to Altair’s digital engineering experience
TROY, Mich., June 17, 2024 /PRNewswire/ — Altair (Nasdaq: ALTR), a global leader in computational intelligence, announced that Altair One®, Altair’s cloud innovation gateway, is now available on Google Cloud Marketplace, opening up a world of possibilities for users seeking seamless access to powerful simulation, data analytics, and high-performance computing (HPC) capabilities.

Altair One is designed for collaborative engineering, data engineering, and analytical application development. Built on a robust HPC backbone, Altair One provides seamless, unified access to tools, data, and computing resources while unleashing the power of artificial intelligence (AI) across every step of the product development life cycle.
Google Cloud Marketplace customers can now leverage Bring Your Own Cloud (BYOC) functionality to run Altair simulation, AI, and data analytics applications. 
“The integration of Altair One with the Google Cloud Marketplace empowers Google Cloud users to effortlessly unlock a world of innovative solutions. This collaboration will fuel engineering breakthroughs with the power of Google Cloud’s adaptable, flexible, and scalable cloud infrastructure,” said Sam Mahalingam, chief technology officer, Altair. “This integration aligns perfectly with our core mission of equipping businesses for digital success and making powerful software solutions readily accessible to users.”
“Bringing Altair One to Google Cloud Marketplace will help customers quickly deploy, manage, and grow the platform on Google Cloud’s trusted, global infrastructure,” said Dai Vu, managing director, Marketplace and ISV GTM Programs, Google Cloud. “Altair can continue to securely scale and support customers on their digital transformation journeys.”
Altair One is the gateway that empowers organizations to mature into digital enterprises by breaking down data silos, connecting virtual models, optimizing their compute infrastructure, and digitizing key processes. It provides all the tools to create a “One Total Twin” of a product throughout its lifecycle, “One Traceable Thread” connecting all data stages, and a “Single Source of Truth” for all models and data. This all-in-one platform automates data capture, empowers better decision-making, enhances performance management, and ultimately accelerates engineering processes for a seamless digital experience.
To learn more, visit https://console.cloud.google.com/marketplace/product/altair/altair-one-private?hl=en&project=altair-public.
About Altair
Altair is a global leader in computational intelligence that provides software and cloud solutions in simulation, high-performance computing (HPC), data analytics, and AI. Altair enables organizations across all industries to compete more effectively and drive smarter decisions in an increasingly connected world – all while creating a greener, more sustainable future. To learn more, please visit www.altair.com.
Media contacts
Altair Corporate
Altair Investor Relations
Bridget Hagan  
Stephen Palmtag
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[email protected]
Altair Europe/The Middle East/Africa
Charlotte Hartmann
+49 7031 6208 0
[email protected]
 
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IBS Software Announces Appointment of New Chief Executive Officer Somit Goyal

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DUBAI, UAE, June 17, 2024 /PRNewswire/ — IBS Software, a leading SaaS solutions provider to the travel industry globally, has appointed Somit Goyal as its new Chief Executive Officer (CEO), effective immediately. Somit succeeds Anand Krishnan, who served as CEO of IBS Software since 2018.

Somit Goyal brings a wealth of experience in the enterprise software sector, having held leadership roles at globally renowned companies such as Microsoft, SAP, Oracle and AOL.
During his 11-year tenure at Microsoft, Somit held several leadership roles across strategy, operations, sales and customer success. In his last role, he managed the global sales of Microsoft’s Modern Work cloud business, and before that, Somit served as the Chief Operating Officer of Microsoft’s Public Sector business worldwide. Somit also conceived and established the Customer Success function at Microsoft, an area of growing importance for IBS Software as it continues to expand globally.
Most recently, Somit served as President and COO of Pluralsight, a SaaS company, where he oversaw product, engineering and GTM functions.
“Somit’s impressive experience in operating global SaaS businesses, leading diverse teams, and managing all facets of enterprise software make him exceptionally well-suited to lead IBS Software during this exciting phase of growth,” said V K Mathews, Executive Chairman of IBS Software. “IBS Software is at a pivotal point in its trajectory as we continue to innovate to better serve our customers. I am confident Somit will help unlock our full potential.”
With a comprehensive portfolio of modular, cloud-based solutions purpose-built for the travel industry, IBS Software helps travel companies accelerate innovation and drive efficiency across a broad set of core business processes, including passenger services, flight operations, cargo and logistics, loyalty management, cruise operations, energy & resource logistics and hospitality businesses.
“With a broad portfolio of industry leading products, marquee customers and a talented team, with deep domain expertise IBS Software stands at the forefront of travel industry innovation. I couldn’t be more excited to join IBS Software and help lead it through its next exciting chapter.” said Somit Goyal, who holds an electrical engineering degree from the Indian Institute of Technology (IIT) in New Delhi, India and an MBA from INSEAD, France.
Somit will report directly to IBS Software Executive Chairman V K Mathews.
ABOUT IBS SOFTWARE
IBS Software is a leading SaaS solutions provider to the travel industry globally, managing mission-critical operations for customers in the aviation, tour & cruise, hospitality, and energy resources industries. IBS Software’s solutions for the aviation industry cover fleet & crew operations, aircraft maintenance, passenger services, loyalty programs, staff travel and air cargo management. Across the hospitality sector, IBS Software offers a cloud-native, unified platform for hotels and travel sellers, including central reservation (CRS), property management (PMS), revenue management (RMS), call centre, booking engine, loyalty and distribution. For the tour & cruise industry, IBS provides a comprehensive, customer-centric, digital platform that covers onshore, online and on-board solutions. Across the energy & resources industry, we provide logistics management solutions that cover logistics planning, operations & accommodation management. The Consulting and Digital Transformation (CDx) business focuses on driving digital transformation initiatives of its customers, leveraging its domain knowledge, digital technologies and engineering excellence. IBS Software operates from 17 offices across the world.
Further information can be found at www.ibsplc.com Follow us: Blog | Twitter | LinkedIn | Facebook | Instagram   
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