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Infosys Brings AI-First Technologies to Centre Court for a More Immersive Australian Open 2024 Experience

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Infosys and Tennis Australia launch digital platforms to empower fan, player, and media with all-new generative AI featuresInfosys also launched an all-new Gen AI experience ‘Rafa Forever’ inviting millions of fans missing Rafa at AO to celebrate the legendMELBOURNE, Australia, Jan. 24, 2024 /PRNewswire/ — Infosys (NSE: INFY) (BSE: INFY) (NYSE: INFY), a global leader in next-generation digital services and consulting, is advancing it’s AI footprint at the 2024 Australian Open (AO) with generative AI technologies for fan engagement, player performance, and digital content creation. Infosys and AO are also leveraging a digital skilling platform to build future leaders in Australia.

Infosys is leveraging its AI-first set of services, solutions, with Infosys Topaz, to evolve the AO experience. Infosys Topaz is delivering the large language models and cognitive core to accelerate Tennis Australia’s AI journey. The AO Grand Slam experience has been reimagined in many new ways such as:
AO 2024 Bracket Challenge vs AI: Fans test their predictive mettle against AI through AO’s all-new Bracket Challenge on AO’s website, a Tournament Challenge that went live on Jan 11, in which fans made predictions for the entire tournament & challenge themselves against AI, and a Daily Challenge to predict the day’s match winners.
Infosys Match Centre gets more cognitive with Gen AI Story Cards: For fans experiencing the Infosys Match Centre, the Key Stats feature provides contextual insights in a card-like format as the match progresses. AI Match Bytes, using Gen AI, creates match story visual cards and narrates the story of a match to fans. Win Predictor tracks the probabilities of victory as the match progresses on court.
Graffiti-inspired AI art and VR under one roof: The Fan Zone pays tribute to the iconic graffiti of Melbourne with a series of graffiti portraits, created using generative AI technology powered by Infosys Topaz. Inside the Fan Zone, fans can get up close with Iga Swiatek and Rafael Nadal through Augmented Reality selfies and face off against Rafa in the ultimate VR tennis match up. They will also go home with bespoke giveaways inspired by the graffiti portraits of Rafael Nadal.
Amplifying human potential on court and beyond: AI is watching match action at AO 24 to feed players and coaches winning insights to unlock the keys to victory through a series of features. For the media team, the AI Shot of the Day enhances Tennis Australia’s ability to quickly post the highlights from each day’s play, packaged as social media ready clips, enabling engagement without the time-consuming task of scouring through match footage manually.
Off the court, Infosys and Tennis Australia are also collaborating for AI-enabled digital skilling, by giving year 10 and 11 students from metropolitan Melbourne, regional Victoria and New South Wales access to curated learning powered by Infosys Springboard. The students will also get a glimpse of a generative AI future by visiting the Infosys Fan Zone.
Beyond the transformation for Australian Open, to celebrate the tennis legend and Infosys ambassador Rafael Nadal, who misses out on this year’s tournament due to injury, Infosys has also launched an all-new Generative AI experience ‘Rafa Forever’ (Infosys.RafaForever.com), through which fans can imagine their personalized creative masterpiece to celebrate the tennis legend, with Generative AI technology.
Craig Tiley, CEO of Tennis Australia, and Australian Open Tournament Director, said, “For the past six years, Infosys has helped Tennis Australia to raise the bar and serve up new experiences for fans using digital technologies. We’re excited to see the leaps being made with AI at AO 2024. AI is enabling new dimensions of interactivity for fans and insight for players, not to mention the speed and scale it brings to our content delivery.”
Andrew Groth, Executive Vice President Asia Pacific, Infosys, said, “Our association with AO has enabled us to push the boundaries of innovation across key digital and physical touchpoints, to create experiences that inform and engage as much as they entertain. This year, we are leveraging Infosys Topaz to bring a host of AI-first experiences to serve players, fans, and the media, and shape the future of the game. We have also enjoyed our ambassador Iga Świątek, take to the courts to compete in the first grand slam of the year. We are also excited to see our purpose in play at the Australian Open, even as our technologies continue to empower and manifest the next opportunity for everyone.”
Follow all the action from the tournament on AusOpen.com and discover more about the partnership at Infosys.com/AusOpen.
About Infosys
Infosys is a global leader in next-generation digital services and consulting. Over 300,000 of our people work to amplify human potential and create the next opportunity for people, businesses and communities. We enable clients in more than 56 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer clients, as they navigate their digital transformation powered by cloud and AI. We enable them with an AI-first core, empower the business with agile digital at scale and drive continuous improvement with always-on learning through the transfer of digital skills, expertise, and ideas from our innovation ecosystem. We are deeply committed to being a well-governed, environmentally sustainable organization where diverse talent thrives in an inclusive workplace.
Visit www.infosys.com to see how Infosys (NSE, BSE, NYSE: INFY) can help your enterprise navigate your next.
Safe Harbor
Certain statements in this release concerning our future growth prospects, or our future financial or operating performance, are forward-looking statements intended to qualify for the ‘safe harbor’ under the Private Securities Litigation Reform Act of 1995, which involve a number of risks and uncertainties that could cause actual results or outcomes to differ materially from those in such forward-looking statements. The risks and uncertainties relating to these statements include, but are not limited to, risks and uncertainties regarding the execution of our business strategy, our ability to attract and retain personnel, our transition to hybrid work model, economic uncertainties, technological innovations such as Generative AI, the complex and evolving regulatory landscape including immigration regulation changes, our ESG vision, our capital allocation policy and expectations concerning our market position, future operations, margins, profitability, liquidity, capital resources, our corporate actions including acquisitions, and cybersecurity matters. Important factors that may cause actual results or outcomes to differ from those implied by the forward-looking statements are discussed in more detail in our US Securities and Exchange Commission filings including our Annual Report on Form 20-F for the fiscal year ended March 31, 2023. These filings are available at www.sec.gov. Infosys may, from time to time, make additional written and oral forward-looking statements, including statements contained in the Company’s filings with the Securities and Exchange Commission and our reports to shareholders. The Company does not undertake to update any forward-looking statements that may be made from time to time by or on behalf of the Company unless it is required by law.
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CNEC Global Leap Program Debuts in Barcelona, Highlighting Seven Tech Leaps to Accelerate Intelligence

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BARCELONA, Spain, Feb. 28, 2024 /PRNewswire/ — Cloud Native Elite Club (CNEC) hosted a successful seminar titled “Leap with Cloud Native x AI” at MWC Barcelona 2024. Over 50 industry leaders and experts gathered to explore cutting-edge trends in technology and innovation for 2024, sharing valuable insights and practices of cloud native and AI applications.

Seven Technical Leaps to Accelerate Intelligence Across Industries
Bruno Zhang, Huawei Cloud CTO, emphasized the critical role of cloud native and AI technologies as driving forces for industry transformation in the intelligent era.
He listed seven key technical leaps for intelligent upgrades across industries:
Architecture: from CPU-centric primary/secondary to heterogeneous peer-to-peer architecture;Compute: from general-purpose to AI compute;Storage: from data lake to AI-Native storage;Data-AI convergence: from “Data+AI” to “Data4AI/AI4Data”;Application development: from full/low/zero code to AI-assisted/self programming;Media technology: from shooting to computing and from production to generation;Security: from cyber and information security to a zero trust approach Taylor Dolezal, Head of the CNCF Ecosystem, emphasized cloud native technologies as the backbone for AI Infrastructure, highlighting its potential to accelerate industry-wide AI adoption. “CNCF boasts numerous projects utilized by leading AI companies like OpenAI, providing the essential technological infrastructure for generative AI,” Dolezal stated. “Furthermore, cloud native projects like K8sGPT exemplify how we can leverage the advanced natural language processing capabilities of generative AI and the power of Kubernetes to drive industry innovation.”
“Cloud computing nurtures the innovation and development of AI models,” said Li Wei, Deputy Director of Cloud Computing and Big Data Research Institute at China Academy of Information and Communications Technology (CAICT). “Cloud computing offers flexible, scalable, and efficient support for these models, reducing costs and improving efficiency,” Li explained. “It also provides a user-friendly platform for model development, deployment, and utilization.”
Ms. Li highlighted the emergence of Large Model Cloud Services as a new paradigm in the cloud computing landscape. She emphasized the importance of establishing industry standards. “The standards framework for large model cloud service consists of four layers: infrastructure, models, services, and applications. This framework aims to standardize and operationalize Large Model Cloud Service with a well-structured industry system.”
Building a Solid Cloud Foundation for Data-AI Innovation and New Data Value
The seminar featured presentations from Huawei Cloud representatives and various industry leaders showcasing innovative practices across diverse sectors. They shared insights on leveraging cloud technology to accelerate data-AI innovation.
Iñaki Fuentes, COO of TravelgateX, presented their successful cloud native transformation journey with Huawei Cloud. By adopting containers and microservices, they achieved significant improvements: efficiently processing over 6 billion daily hotel searches, reducing cloud costs by 20%, enhancing performance by over 35%, and streamlining operational complexity.
Li Guo, a Huawei Cloud SRE expert, presented their deterministic operations solution, a comprehensive approach based on Huawei Cloud’s internal practices. This solution emphasizes stability and reliability, efficient resources, robust security, and agile services. Huawei Cloud offers a range of services like OES, BOS, AMS, and IMS that empower businesses to enhance O&M capabilities, achieve greater efficiency and quality, and accelerate digital transformation with O&M as a key driver.
Chong Chen, Chief Architect of Huawei Cloud GaussDB(for MySQL), stated that this service can ensure high reliability and availability across three availability zones (AZs), enabling a zero recovery point objective (RPO) and no data loss. Moreover, the entire database system can easily scale up and down and add or remove read copies within minutes to adapt to the changes in application loads without capacity evaluation or resource accommodation. Such an architecture is well-suited for database needs in the AI era.
CNEC Global Leap Program: Empowering Industry with Technology
Cloud native is becoming the new oil to fuel the global digital economy. More and more enterprises will build and grow their services on the cloud. Recognizing this trend, Cloud Native Computing Foundation (CNCF), CAICT, Huawei Cloud jointly founded CNEC in 2020. CNEC aims to address the challenges faced by organizations during cloud migration, utilization, and management. Currently boasting over 200 core members, CNEC has built a comprehensive operational system that supports more than 800 technical managers across various industries, including Internet, finance, logistics, and automotive. The community has also branched out to Europe, Asia Pacific, and Latin America.
William Dong, President of Huawei Cloud Marketing, emphasized the company’s commitment to collaborating with industry organizations like CNCF and CAICT in the AI era. Through technical communities like CNEC, Huawei Cloud aims to connect businesses with the latest global technologies, best practices, and industry trends. This initiative empowers businesses worldwide to harness the potential of cloud native and AI, ultimately achieving the leap to data and AI prowess.
Looking ahead to 2024, CNEC will prioritize the strategic integration of cloud native and AI technologies, an effort to accelerate the global adoption and advancement of AI. During the event, CNEC unveiled its Global Leap Program themed “Leap with Cloud Native x AI”, which will facilitate extensive technical exchanges, in-depth discussions, and pilot practice showcases.
Furthermore, Huawei Cloud held a plaque presentation ceremony to establish the CNEC European Branch to better serve local organizations. This initiative signifies Huawei Cloud’s commitment to collaborating with customers and partners to expedite the adoption and advances of innovative technologies like cloud native, AI, and database solutions in Europe. Ultimately, this collaborative effort aims to unlock the potential for growth across diverse industries with continuous technological innovation.
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Sendbird Unveils Easy-to-Use AI Chatbot Tailored for Small Businesses

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SEOUL, South Korea, Feb. 28, 2024 /PRNewswire/ — Sendbird, a leading communications platform for web and mobile apps, has launched its AI chatbot, designed for easy setup and tailored to help small-to-medium-sized businesses (SMBs)  in various customer-facing sectors like e-commerce and healthcare. This affordable, no-code solution aims to enhance customer engagement and support. Businesses can access an AI chatbot starter package offering features such as chatbot personas creation, knowledge enrichment, workflow integration, and performance tracking analytics, all without requiring technical skills.

Furthemore, Sendbird has unveiled a developer-centric Pro package, which simplifies mobile app integration and provides more workflows and function calls for third-party software connections. These connections empower the AI chatbot to expand its capabilities and improve the competitiveness. For instance, the AI chatbot can offer personalized recommendations for flights, accommodations, or products.
Sendbird’s no-code AI chatbot seamlessly integrates with Sendbird Desk, its in-app chat customer service solution, providing businesses with a unified sales or support desk. This integration boosts automated efficiency while maintaining a nuanced understanding of human support, leading to swifter, more accurate responses and increased customer satisfaction.
Built on a real-time communication platform trusted by industry leaders like Rakuten, Paytm, Traveloka, Carousell, PayPay, Yahoo, DoorDash, Krafton, Sendbird’s AI chatbot ensures seamless integration with both websites and mobile applications. This enables businesses to streamline support processes, save time, and allocate resources effectively, exceeding customer expectations.
Sendbird CEO and Co-founder John S. Kim emphasizes the importance of making AI accessible to SMBs, stating, “Today, large enterprises and consumer brands effectively use AI to engage with their customers. But there is no way for a small company to compete. What we aim to do with our no-code AI chatbot is to make that technology accessible to SMBs.”
To explore the benefits firsthand, businesses can access a free trial of Sendbird’s AI chat bot at sendbird.com/products/ai-chatbot. Additionally, to enhance superior customer support and engagement further, go to Sendbird Desk at sendbird.com/products/customer-support.
About Sendbird
Sendbird is the all-in-one communication platform empowering web and mobile applications with customizable user experiences. Sendbird’s cutting-edge APIs unlock the potential of AI-powered chatbots, one-way notification messages, chat, video calls and live streaming, tailored for use in commerce, marketing, and exceptional customer support. Trusted by industry leaders such as Rakuten, Paytm, Traveloka, Carousell, PayPay, Yahoo, DoorDash, and Krafton, Sendbird powers over 7 billion interactions monthly for over 4000+ applications worldwide.
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Vieworks Unveils Cutting-Edge X-ray Imaging Solutions at ECR 2024

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ANYANG, South Korea, Feb. 27, 2024 /PRNewswire/ — Vieworks, a leading provider of medical and industrial X-ray imaging solutions, is gearing up to showcase its innovative lineup at the European Congress of Radiology (ECR) 2024, scheduled from February 28 to March 3 in Vienna, Austria. Vieworks will introduce a range of groundbreaking solutions including the VXvue software with AI diagnostic support for both human and veterinary applications, alongside X-ray flat panel detectors (Hall X3, Booth 324).

At the exhibition, Vieworks will unveil a total of 19 products, featuring 15 static and dynamic flat panel detectors accompanied by dedicated image acquisition software. Particularly noteworthy will be the introduction of the enhanced VXvue software integrated with AI diagnostic support solutions. 
Vieworks’ large-format and large-area detector products (VIVIX-S 1751S, VIVIX-S 4747V) are designed to optimize full-spine, half-body, and large-area imaging, offering static image detectors capable of capturing wider area images in a single scan compared to conventional models, thereby reducing patient radiation exposure. With advantages such as high resolution and swift image acquisition, these detectors enable more efficient diagnosis.
In addition to these innovations, Vieworks will showcase a variety of its flagship products, including FPDs for general radiography (VIVIX-S V, VIVIX-S F series), portable C-arms and fluoroscopy applications (VIVIX-D series), and digital detectors for breast examination (VIVIX-M series).
Developed in-house by Vieworks, VXvue is a user-centric image processing software designed to post-process clinical images acquired through X-ray detectors. With recent enhancements, VXvue can analyze X-ray clinical images of animals such as dogs and cats, providing abnormal findings related to musculoskeletal and thoracic diseases within 15 seconds. By offering post-processing of images along with information on the location of ailments and their probability, VXvue is poised to significantly improve the diagnostic process for veterinarians.
VXvue also offers advanced solutions for human application, incorporating the ‘PureImpact™’ technology, a high-performance image processing algorithm that enhances image clarity, and AI. This enables detailed depiction of soft tissue and skeletal structures with minimal radiation exposure.
A Vieworks spokesperson stated, “This year, we will continue to invest in innovative technologies such as AI to advance our product diversification and technological sophistication. Through these efforts, we aim to secure loyalty from our key customers in North America and Europe and expand our market share.”
ECR, regarded as one of the world’s largest congresses alongside the Radiological Society of North America (RSNA), anticipates participation from over 240 companies representing 35 countries.
About Vieworks Co., Ltd.
As a global leader in digital imaging in various applications from medical x-ray imaging to industrial x-ray inspection, Vieworks offers the most advanced x-ray flat panel detectors and software as a solution to the world. Vieworks creates new standards in the imaging industry by providing professionals with the most valued and high-quality images and offering innovative vision and insight for all. For more information, please visit xrayimaging.vieworks.com.
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