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Latest Trend Study: Innovative Technologies are changing SAP© Application Management

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Companies expect cost savings of up to 30 percent through AI
–  Increasing complexity of the IT landscape makes seamless integration and communication between SAP and non-SAP applications a central concern for respondents.
–  Cloud is the trend: Over 70 percent of the surveyed companies opt for the latest version of SAP S/4HANA, preferably in the cloud.
–  High demands on SAP partners: Competencies in the security of SAP systems and smooth operation are among the must-have criteria at 77 percent.
BIELEFELD, Germany, July 2, 2024 /PRNewswire/ — To better understand the current status quo and future developments in SAP operations, the analyst firm PAC, commissioned by the global IT service provider NTT DATA Business Solutions, surveyed 200 SAP and IT managers in Europe and the USA. The results of the study “SAP Application Management in Europe and the USA”, conducted between January and March 2024, highlight the impacts and opportunities presented by innovative technologies. It provides insights into how companies manage their software applications and what challenges they face using SAP S/4HANA and developments in the areas of Cloud, Artificial Intelligence (AI) and other innovative topics.

Innovative technologies such as Cloud Computing, Automation and AI are transforming SAP Application Management (AM) by providing new possibilities for efficiency and performance optimization. Simultaneously, the complexity of the evolving IT landscape is increasing, leading to new expectations for IT service providers: They must be knowledgeable about the latest technologies but also able to integrate and manage them effectively. The SAP Business Technology Platform (BTP) will play a crucial role as the technological foundation, creating a central platform for implementing various technologies and systems.
New technologies open new opportunities
In the international sample, most respondents (>70%) indicated they chose the latest version of SAP S/4HANA, with the majority preferring a Cloud version. The decision for the public Cloud is accompanied by a choice of RISE with SAP for 67 percent. The use of SAP software outside Enterprise Resource Planning (ERP) is particularly strong in Customer Relationship Management and Customer Experience (CRM/CX), Human Capital Management (HCM) and Supplier Relationship Management and Procurement (SRM). With a share of 72 percent, Software as a Service (SaaS) models are mainly used to support individual business processes, such as SAP SuccessFactors for optimal management of all aspects of the employee lifecycle in Human Capital Management (HCM).
In addition to SAP systems, many organizations use other software products from other leading platform providers like Microsoft (35%), Salesforce (30%) and Adobe (26%). However, the variety of business applications companies use alongside the core SAP system presents new challenges. “Seamless integration and communication between SAP and non-SAP applications are essential for operating both systems in parallel long-term,” explains Ulrich Kreitz, Executive Manager at NTT DATA Business Solutions Germany and Head of Managed Services. “This often requires special interfaces, data integration strategies and tools, as well as solutions for managing user identities and access rights. Complex orchestration solutions must be implemented to monitor and control the performance, availability and security of on-premise and Cloud-based resources.”
Strong SAP partners are crucial for SAP system integration
Collaboration with external partners, particularly in SAP consulting and system integration, plays a crucial role for many companies as system complexity increases, especially when it comes to cloud solutions. The respondents set high demands for an SAP partner: expertise in SAP system security and smooth operations are must-have criteria for 77 percent.
IT partners such as NTT DATA Business Solutions offer expertise and support companies in the implementation, management and optimization of SAP systems in the cloud. “We know the best practices, tools and methods that support, automate and accelerate Cloud migration. Additionally, we offer our own frameworks that can partially or fully automate tasks such as system monitoring, troubleshooting or patch management,” adds Ulrich Kreitz. “The IT market is experiencing increasingly shorter innovation cycles. Soon, AI will take a firm place in SAP’s products and the entire portfolio. SAP users expect their partners to act proactively and inform them about the benefits, opportunities and risks of new technologies, going far beyond ensuring smooth, secure operations.”
Focus on Automation and AI
Respondents see significant potential in automated processes in SAP AM. The study found that the degree of automation is highest in the areas of Service Desk (31%), Security (37%) and Testing (46%). Automation not only increases efficiency but also reduces error susceptibility and identifies potential threats more quickly. Manufacturing companies particularly benefit from this, as operational interruptions are minimized and production continuity is ensured.
The majority of respondents expect further efficiency gains and cost savings of up to 30 percent from integrating AI into AM, especially in Monitoring (71%), Documentation (79%) and System Administration (76%). The results show that SAP BTP will form the technological foundation for all SAP cloud products in the near future, as well as for all functional extensions and innovations of SAP S/4HANA. It provides the ability to complement, extend and integrate solutions from SAP or SAP partners using the same data model. These help to develop innovations faster with traditional tools, no-code/low-code solutions, preconfigured analysis models and self-service analytics. As companies increasingly switch to the Cloud-based S/4HANA edition, the demand for SAP BTP also rises, as custom extensions need to be developed and integrated.
How complex digital transformation is for companies and what challenges it presents were highlighted by NTT DATA Business Solutions together with their subsidiary Natuvion GmbH in the recently released Transformation Study 2024: 1,200 CEOs, CIOs and IT decision-makers from 15 countries shared their experiences with and requirements for the transformation process.
About NTT DATA Business Solutions
NTT DATA Business Solutions is a leading global IT service provider focused on SAP with a powerful ecosystem of partners. With more than 35 years of in-depth experience, we enable companies worldwide to become Intelligent Enterprises. We deliver end-to-end solutions that accelerate sustainable growth and success – from strategic consulting and implementation to managed services and beyond. As a global strategic SAP partner, we drive innovation and leverage the latest technologies to support our customers individually and across all industries. Our more than 15,300 dedicated employees in over 30 countries work passionately every day to make it happen.
NTT DATA Business Solutions is part of NTT DATA, a $30+ billion trusted global innovator of business and technology services headquartered in Tokyo. As One NTT DATA we serve 75% of the Fortune Global 100 and are committed to helping customers innovate, optimize and transform for long-term success. NTT DATA is part of NTT Group.  
Press Contact NTT DATA Business Solutions
Jasmin StraeterHead of Global CommunicationsNTT DATA Business Solutions AGKönigsbreede 1, 33605 Bielefeld, GermanyPhone: +49 521 9 14 48 108Email: [email protected] 
 

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InterSystems TrakCare and InterSystems IRIS for Health to underpin deployment of fully unified future-ready AI-driven healthcare ecosystem at NEOM

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RIYADH, Saudi Arabia, July 24, 2024 /PRNewswire/ — InterSystems, a creative data technology provider dedicated to helping customers solve their most critical scalability, interoperability, and speed challenges, and NEOM, the sustainable development taking shape in northwest Saudi Arabia, today announced a groundbreaking partnership to revolutionize the healthcare experience within NEOM.

The partnership enables NEOM to deploy InterSystems TrakCare® across its healthcare facilities, which currently include one hospital and 41 clinics. TrakCare is a unified health information system that provides clinical, administrative, and financial information as a single source of truth for each patient and offers enhanced clinical decision support capabilities.
Additionally, by the end of 2024 InterSystems IRIS® for Health will centralize NEOM’s clinical application data to facilitate the development of innovative health programs. InterSystems IRIS for Health is a comprehensive, cloud-first digital health development platform that provides all the building blocks needed for Machine Learning and to work with practically any healthcare data standard, including HL7® FHIR®.
By adding IRIS for Health to their health ecosystem NEOM will significantly enhance the overall individual’s experience and move towards realizing NEOM’s ‘one patient, one record’ approach.
As a flexible and powerful healthcare information system TrakCare equips NEOM with extensive data capabilities, and as a digital health development platform IRIS for Health facilitates NEOM’s use of Artificial Intelligence (AI) driven technology. Combining these offerings empowers healthcare providers to make better informed decisions that optimize operations effectively for world-class healthcare services.
“This partnership marks a significant milestone in our mission to advance healthcare through innovative technology,” said Ali Abi Raad, Country Manager for the Middle East, India, and South Africa, InterSystems. “We are proud to support NEOM and their vision of building a digitally integrated healthcare ecosystem and becoming a global leader in health and well-being.”
“The partnership with InterSystems is a significant milestone in realizing our digital first and personalized prevention focused healthcare system. To realize this vision, we need flexible and data standards driven technology partners who are committed to our ‘one patient, one record’ approach.” – Dr Mahmoud Alyamany, Sector Head, NEOM Health & Wellbeing.
About InterSystems
Established in 1978, InterSystems is the leading provider of next-generation solutions for enterprise digital transformations in the healthcare, finance, manufacturing, and supply chain sectors. Its cloud-first data platforms solve interoperability, speed, and scalability problems for large organizations around the globe. InterSystems is committed to excellence through its award-winning, 24×7 support for customers and partners in more than 80 countries. Privately held and headquartered in Cambridge, Massachusetts, InterSystems has 39 offices in 28 countries worldwide. For more information, please visit InterSystems.com.
About NEOM
NEOM is an accelerator of human progress and a vision of what a new future might look like. It is a region in northwest Saudi Arabia on the Red Sea being built from the ground up as a living laboratory – a place where entrepreneurship will chart the course for this new future. It will be a destination and a home for people who dream big and want to be part of building a new model for exceptional livability, creating thriving businesses and reinventing environmental conservation.
NEOM will include hyperconnected, cognitive cities, ports and enterprise zones, research centers, sports and entertainment venues and tourist destinations. As a hub for innovation, entrepreneurs, business leaders and companies will come to research, incubate, and commercialize new technologies and enterprises in groundbreaking ways. Residents of NEOM will embody an international ethos and embrace a culture of exploration, risk-taking and diversity.
Photo – https://mma.prnewswire.com/media/2468338/ISC_Neom.jpg

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Zesty Introduces Cloud Insights and Automation Platform To Ensure Optimization and Cloud Operational Excellence

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With prescriptive insights and AI automation for cloud infrastructure management for multiple CSPs, Zesty’s platform makes it simple to optimize cloud spending and performance, improve utilization rates, and create new opportunities for FinOps and DevOps teams
SAN MATEO, Calif., July 24, 2024 /PRNewswire/ — Zesty, a leader in automated cloud infrastructure management, announced today the launch of its Insights and Automation Platform. Designed to support a multi-cloud strategy and transform cloud challenges into opportunities for FinOps and DevOps teams, the platform optimizes cloud spending and improves utilization rates with prescriptive insights and automation, empowering companies to focus on innovation, not cloud or budget management.

As global innovation drives continuous exponential cloud growth, more than half of CIOs have reported an increase in their IT budget for this year specifically to enhance their capacity for financing new projects. Overseeing multiple vendors, intricate cost structures, and ever-evolving company needs have created enormous complications for companies as they scale and budget. While R&D teams prioritize leveraging cloud services to drive innovation and competitive advantage, Finance teams focus on controlling costs and ensuring budget adherence.
Zesty’s platform incorporates new insights to drastically simplify SMB and enterprise cloud cost management by prioritizing the highest value recommendations for FinOps teams. For example, the recommendations focused on reducing unused resources alone can help companies cut costs by 7%, which in some cases represents millions of dollars annually. The platform also hosts Zesty’s AI-driven flagship solutions, Commitment Manager and Zesty Disk, which automatically scale cloud resources up and down and identify potential savings across services. Zesty’s integration of insights and automation ensures that cloud investments consistently align with evolving business objectives with even greater efficiency and savings.
“CIOs are constantly exploring avenues to finance new projects. The Zesty Insights and Automation Platform will play a pivotal role in identifying areas of waste and help to free those funds for innovative projects. Machine learning capabilities and predictive analytics are driving serious returns for FinOps teams, with some of our customers recovering over a million dollars a year from cloud waste and using that to amplify innovation,” said Maxim Melamedov, CEO and Co-Founder of Zesty. “Our mission is to help businesses easily eliminate cloud-related waste in all its forms, financial, cloud resources, environmental, and time. Our platform comes at a critical time given the industry’s urgent need for effective financial management of cloud operations. Companies across all industries are desperate for a guide on their FinOps journey, and we are excited to be able to help.”
Zesty sets a new standard for the fragmented FinOps industry, providing a unified and efficient approach to cloud management, transforming visibility into action with prescriptive insights and automation, optimizing services such as AWS’ EC2, EBS, RDS, S3, ELB, EIP, and Azure’s Virtual Machines. Fueling its commitment to enhancing cloud infrastructure efficiency, Zesty manages billions in AWS contracts. Zesty’s customer-centric approach earned the company a near-perfect (4.9/5) CSAT (Customer Satisfaction Score) in 2023.
To learn more about Zesty’s Insights and Automation Platform or to book a demo, click here.
About Zesty
Zesty helps organizations accelerate innovation with its cloud infrastructure optimization platform. Powered by machine learning, Zesty provides FinOps and DevOps teams with prescriptive insights and automation to achieve the ideal utilization of cloud resources and enables CIOs to balance operational excellence and costs. Zesty’s optimization platform helps companies efficiently allocate resources for applications, with solutions for compute, storage, containers, databases, and more, saving time and money.
Founded in 2019, Zesty was built with the vision of making the cloud more affordable and accessible while reducing waste. With offices in San Mateo, Tel Aviv, Kiev, New York, and London, Zesty supports thousands of organizations, helping them get maximum value out of their cloud infrastructure. To learn more, visit https://zesty.co/.
Media Contact Kate Schoenstadt [email protected] IL: +972(0)-54-7776684
 

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Zenoo calls for collaboration to tackle AI fraud in banking

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CAMBRIDGE, England, July 24, 2024 /PRNewswire/ — UK technology company Zenoo warns the use of AI in banking fraud is just getting started – and collaboration with AI specialists is required to stem its flow.

Cambridge-based Zenoo – whose clients include London Stock Exchange, Experian, Transunion and NASA – supplies digital onboarding and protection from financial crime for businesses and has issued a warning to the banking community that the malevolent use of AI will only become more sophisticated and prevalent in the future.
Zenoo UK managing director George Taylor said: “It’s an enormous concern how quickly and significantly AI is being innovated to assist in banking fraud. In particular, social engineering attacks to steal personal information, enable identity theft and unauthorised access to bank accounts, is becoming remarkably advanced.”
Key areas of concern include Psychographic Profiling – where AI will analyse extensive data to create detailed psychographic profiles of individuals, tailoring social engineering attacks to exploit specific psychological traits – and Manipulative Interactions where the rising use of chatbots and virtual assistants in banking will be taken advantage of to engage in prolonged, convincing interactions with targets to extract sensitive information or induce them to perform actions that compromise their security.
Taylor is calling for banking to respond to the AI threat with AI too by collaborating with AI defence systems that can learn and adapt in real-time to detect and respond to emerging threats and machine learning models to identify and predict potential fraud based on evolving patterns and behaviours.
He adds: “The key word in combatting the AI threat is ‘collaboration’. Here at Zenoo we partner with cutting edge providers of the latest AI deepfake detection solutions which can be easily integrated into existing or new customer on boarding flows to combat fraud. We must take advantage of those specialists who are analysing and responding to the AI threat on a daily basis”.
Visit Zenoo to learn more or book a demo.
About Zenoo
Zenoo specialises in the remote onboarding of customers for international companies to help them improve their conversion rates, breaking down barriers and making it easier for their customers to open accounts online. Visit partner.zenoo.com for further information. 
Media enquiriesContact Bruce Ackland on +44 7884 076548 or email [email protected] 

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