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International Adoption of 3CLogic’s ServiceNow CCaaS Solution Continues with Latest Selection by UK-based IT Firm

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3CLogic to transform customer service for one of UK’s largest IT providers in collaboration with ServiceNow with advanced AI and contact center solutions for Customer Service Management (CSM) offering.
ROCKVILLE, Md., July 11, 2024 /PRNewswire/ — 3CLogic, the leading AI and contact center solution for ServiceNow®, today announced its selection by one of the UK’s leading managed service providers (MSP) of business software and IT services. The strategic decision was rooted in the organization’s desire to streamline the connection between back-office workflows and front-office engagements to enable a single unified experience and improve operational efficiencies.

Relying on multiple disparate systems, the organization struggled to reconcile data and processes for its over 15,000 customers across industries, including healthcare, social services, government, manufacturing, retail, and higher education. The overall complexity of its technology stack reduced its ability to easily implement tailored services, including tens of millions of annual incoming calls, to its diverse clientele while creating additional manual work and operating costs. 
“This is a common challenge for large enterprises,” explains Matt Durkin, VP of Global Sales at 3CLogic. “As a result, many are eager to adopt strategies that will help them reduce the number of platforms and technologies they need to deliver everyday services to optimize customer experiences but with less effort.”
With ServiceNow IT Service Management (ITSM) already successfully leveraged internally by its IT Help Desk, the decision was made to adopt ServiceNow’s Customer Service Management (CSM) offering in combination with 3CLogic’s ServiceNow-centric AI and contact center solutions to streamline the end-to-end workflow between back-office and front-office operations. Replacing its current CRM, Salesforce, and its existing contact center vendor, the organization expects to improve self-service with Conversational AI, enhance agent productivity, reduce call handle times by up to 70%, and gain key AI-powered analytics to enable real-time insights at scale.
“We help empower global organizations to leverage their existing ServiceNow investment to deliver the maximum value and output without introducing overlapping capabilities. The approach brings together contact center and back-office operations into a single unified agent and administrative workspace purpose-built to make work easier, more efficient, and the delivery of services faster,” states Matt Durkin, VP of Global Sales at 3CLogic.
3CLogic’s unique approach to customer and employee engagements is growing in global demand, resulting in several new internationally recognized partnerships, including a prominent IT Infrastructure firm, a major European rail operator, an international airport, and a global B2B travel platform. The organization will present its latest capabilities and benefits for its ServiceNow IT Service Management, Customer Workflows, HR Service Delivery, and Source-to-Pay native offerings at the upcoming ServiceNow Summits in Atlanta, GA, on August 23, 2024, and Chicago, IL, on October 10, 2024.
For more information, please contact [email protected].
About 3CLogic3CLogic transforms customer and employee experiences with its leading Cloud Contact Center and AI capabilities purpose-built to enhance today’s leading CRM and Customer Service Management platforms. Globally available and leveraged by the world’s leading brands, its solutions empower enterprise organizations with innovative features such as intelligent self-service, generative and Conversational AI, agent automation & coaching, and AI-powered sentiment analytics – all designed to lower operational costs, maximize ROI, and optimize each interaction across IT Service Desks, Customer Support, Sales or HR Services teams. For more information, please visit www.3clogic.com.
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Twelve Students from KIIT-DU Qualify for Paris Olympics

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KIIT-KISS Founder announces Rs 7 lakh to each of the athletes 
BHUBANESWAR, India, July 19, 2024 /PRNewswire/ — In a big achievement for KIIT Deemed to be University (KIIT-DU), Bhubaneswar, 12 students have successfully qualified for the Paris Olympics 2024 beginning July 26, bringing pride and joy to the institution.

KIIT is the first university in the country to be sending the largest contingent of athletes among all universities in India.
The Founder of KIIT and KISS Dr Achyuta Samanta has announced Rs 7 lakh to each of the athletes, encouraging them to give their best in the field and bring glory to the country. 
The athletes who have earned their spots are — Amit Rohidas in Men’s Hockey, Kishore Kumar Jena in Javelin Throw; Parul Chaudhary in 3000m Steeplechase & 5000m; Priyanka in 20 km Race Walk & Marathon Race Walk Mixed Relay; Annu Rani in Javelin Throw; Jyothi Yarraji in 100m Hurdles; Tajinderpal Singh Toor in Shot Put; Abha Khatua in Shot Put; Prachi in the 4x400m Relay Team; Ankita in 5000m; Paramjeet Singh Bisht in 20km Race Walk and Suraj Panwar in the Marathon Race Walk Mixed Relay Team. 
Dr. Achyuta Samanta, Founder, KIIT & KISS, congratulated the proud contingent at a special programme in Bhubaneswar, saying, “Your hard work and dedication have brought you to this prestigious stage.” He declared Rs. 7 lakh cash support to each player. All 12 players, who are currently in various camps in different countries of Europe, joined the programme virtually. 
Informing the media, Dr. Samanta said that KIIT & KISS is the first organization in India to send the highest number of players to the Olympics. He also mentioned that KIIT & KISS has produced 20 Olympians and 2 Paralympians who represented India at the 2016 Rio Olympics, the 2020 Tokyo Olympics, and will be representing the country at the 2024 Paris Olympics. KIIT & KISS is proud to have 7 Arjuna Awardees, he added.
“We are happy that 12 students from KIIT are participating in the Paris Olympics 2024, making us and the country proud. Give your best and shine with your achievements. The entire KIIT & KISS family stands behind you, cheering you on”, he said.
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eQ Technologic Elevates Industry Standards with Inaugural Customer Conference, exeQute

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COSTA MESA, Calif., July 18, 2024 /PRNewswire/ — In an era brimming with industry conferences, eQ Technologic, Inc., the developers of the eQube®-DaaS Platform, is making a bold entrance with its inaugural customer conference, exeQuteSM, Oct. 7-10, 2024. Unlike other customer conferences in the data as a service (DaaS) industry, exeQute is set to stand out with a focus on actionable tactics tailored to meet the unique needs of its customers, reflecting the company’s deep commitment to customer-centricity and innovation.

As Gartner predicts that by 2027, 25% of CIOs will have compensation linked to their sustainable technology impact, exeQute’s conference is shaping the future of digital transformation with sustainability and responsibility top of mind. This conference goes beyond theoretical discussions, offering a hands-on experience where top brands share real-world solutions that attendees can immediately apply. This focus on actionable content ensures that every participant leaves with a toolkit of strategies to drive improvements in their business.
eQ Technologic’s dedication to understanding customer needs is evident in every aspect of exeQute. The conference sessions delve into the specific challenges faced by customers, offering personalized solutions and insights. This tailored approach showcases the company’s commitment to not just listening to its customers but collaborating with them to develop solutions that drive their success.
“Execution is one of our key operating principles at eQ. An organization’s ability to execute materially separates winners from the pack,” said Dinesh Khaladkar, President & CEO of eQ Technologic. “We strongly believe that the gap between the future and now is bridged by execution. The future doesn’t just happen, it must be defined, and actions must be taken to achieve it. It’s time to envision what lies ahead and act upon the future vision with exeQute.”
exeQute provides a unique platform for attendees to network with industry leaders, peers, analysts, and media, fostering a collaborative environment where new ideas and partnerships will enable the future growth of companies. The conference’s comprehensive approach to addressing both current challenges and future opportunities highlights eQ Technologic’s role as a catalyst for positive change in the industry by catalyzing cross-industry innovation and offering insight into how organizations leverage eQ’s industry agnostic solutions to gain and maintain a competitive advantage.
exeQute is not merely another event in the crowded conference landscape. It is setting a new standard for customer engagement, providing value through actionable insights, innovative solutions, and a steadfast commitment to sustainable practices. For those seeking to navigate the complexities of digital transformation responsibly, exeQute is an indispensable resource, reinforcing eQ Technologic’s position as a leader in the industry. With executives and decision-makers from some of the world’s leading organizations, the conference will unravel future trends, disruptive technologies, and emerging opportunities. Power-packed with keynotes, success stories, product roadmaps, demos, fireside chats, and more, the conference furthers eQ Technologic’s position as a leader in the industry.
Conference details:
VEA, A Marriott Resort & Spa, Newport Beach, California Oct. 7-11, 2024 Agenda, speakers, sponsorship opportunities, and registration information can be found at exequteconference.com.
About eQ Technologic
Over the past two decades, eQ has been instrumental in accelerating digital transformation across industries such as Aerospace & Defense, Department of Defense, Automotive, Energy, Heavy-Machinery, Electronics, High-Tech, Electronics, Consumer Packaged Goods (CPG), and more.
The Low/No-Code eQube®-DaaS (Data as a Service) Platform establishes a Data Fabric with a connected network of integrated data, applications and devices that puts the power of analytics in the hands of end users, leading to Actionable Insight. eQ’s 100+ OOTB plug and play Connectors connect disparate heterogeneous systems in an instant, empowering organizations to work with any data, any format, any API, any speed, with any system, any application, and any device without writing any code. It enables secure, scalable, and robust information collaboration while honoring security rules. This enables eQ to offer solutions like Digital Thread, CLM (Closed Loop Manufacturing), Multi-PLM Solutions, For-purpose Apps, API Factory with Common Data Model, and many others.
Some of eQ’s marquee customers include Lockheed Martin, Northrop Grumman, US Navy, Rolls-Royce, Collins Aerospace, Pratt & Whitney, Adient, ULA, Moog, Micron Technologies, Boeing, General Electric, Siemens Energy, Panasonic, EDF, and General Dynamics to name a few.
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Research Solutions Announces Partnership with Jisc to Enhance UK Higher & Further Education Research

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This highlights Research Solutions’ commitment to improving the quality and accessibility of scientific research for academic institutions.
HENDERSON, Nev., July 18, 2024 /PRNewswire/ — Research Solutions (NASDAQ: RSSS), a trusted partner providing cloud-based workflow solutions to accelerate research for R&D-driven organizations, is proud to announce a significant partnership with Jisc, the UK digital, data, and technology agency focused on tertiary education, research, and innovation.

This collaboration will make Scite’s award-winning AI platform more affordable and accessible for more than 280 higher education and research institutions in the UK. It aims to advance research quality by leveraging ethical AI technology.
Scite, now part of the Research Solutions family, is transforming the discovery and evaluation of scientific articles through its innovative Smart Citations and AI Assistant. This advanced technology allows researchers to gain deeper insights into the impact and relevance of scientific work.
Beyond its powerful discovery search capabilities across over 187 million publications, 2 billion references, and 1.3 billion citation statements, Scite offers unique workflows for identifying editorial concerns and providing instant reference analysis through its Reference Check feature. The platform also enables the creation of integrated dashboards with reference library tools and validates large language models, assisting in the creation of structured literature reviews via Scite Assistant.
Scite is utilized by researchers and institutions worldwide, underscoring its global impact and commitment to advancing scientific research and innovation.
“We’re thrilled to be partnering with Jisc to make Scite more readily available to the Higher Education institutions in the UK,” states Josh Nicholson, co-founder of Scite and Chief Strategy Officer at Research Solutions. “By bringing context to citations, we can provide a better way to discover, understand, and evaluate research, something that is critically needed in the world today.”
Jisc’s endorsement of Scite highlights the platform’s value in delivering accurate, insight-rich research tools to prestigious institutions such as the University of Manchester and the University of Exeter. Research Solutions is delighted to extend services to additional UK educational institutions and looks forward to making significant contributions to the academic landscape.
For more information on how Jisc is enhancing lives through the digital transformation of education and research, visit their website here. To learn more about how Scite and Research Solutions are providing universities and libraries with tools to elevate their academic work, click here.
About Jisc
Jisc’s vision is for the UK to be a world leader in technology for education and research. It owns and operates the super-fast national research and education network, Janet, with built-in cyber security protection. Jisc also provides technology solutions for members (colleges, universities, and research centres) and customers (public sector bodies), helps members save time and money by negotiating sector-wide deals and provides advice and practical assistance on digital technology. Jisc is funded by the UK higher and further education and research funding bodies and member institutions. For more information, contact [email protected] or 07443 983571.
About Research Solutions
Research Solutions, Inc. (NASDAQ: RSSS) provides cloud-based technologies to streamline the process of accessing, managing, and creating intellectual property. Since its founding, the company has been a pioneer in developing solutions to serve researchers. Today, more than 70 percent of the top pharmaceutical companies, prestigious universities, and emerging businesses rely on our family of products, powered by AI and NLP technologies, to support the innovation process from end to end with the most comprehensive information and knowledge tools on the market. For more information and details, please visit www.researchsolutions.com.
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