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Majority Of Global Consumers Frustrated With Disconnected Experiences, 72% Willing To Seek Out Alternatives

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MuleSoft, provider of the leading platform for building application networks, today released a new global study that reveals four out of five consumers continue to receive disconnected experiences from organizations. As a result of this continued frustration, consumers are more willing than ever to seek out new service providers that can deliver connected, personalized experiences. Based on the findings from the Customer Experience and the Connectivity Chasm report, it is clear that organizations must deliver the connected experiences consumers expect or risk losing their loyalty and business.

“Globally, consumers are feeling the effects of data silos that create disconnected experiences,” said Simon Parmett, CEO, MuleSoft. “To meet consumer expectations, organizations must integrate disparate data sources to better understand their customers and make every touchpoint an opportunity to earn loyalty and add value. With the help of APIs and API-led integration, brands can position for future innovation, create more meaningful relationships and earn customer trust.”

Frustration with disconnected experiences continues
Globally 82% of consumers believe organizations in at least one of the five sectors surveyed – banking, insurance, retail, healthcare and public sector – provide a disconnected experience, failing to recognize preferences across touchpoints and provide relevant information in a timely manner. This figure indicates a lack of improvement in customer experience (81% in 2018) and is pushing consumers to consider new service providers.

  • Nearly three-quarters (72%) of global consumers would consider changing service providers in response to receiving a disconnected experience.
  • Younger consumers aged 18-34 years old are the least tolerant of disconnected experiences (78%) and are more willing to change providers compared to older consumers aged 35-54 (71%) and 55+ (70%).
  • Consumers in Singapore (87%), the U.S. (78%) and Australia (77%) are the most likely to consider changing providers as a result of a disconnected experience.

Consumers are conflicted with sharing data to fuel connected experiences
To receive a more personalized experience, 61% of global consumers would be willing for service providers in at least one of the sectors surveyed – banking, insurance, retail, healthcare and public sector – to share relevant personal information with partners and trusted third parties.

  • 79% of 18-34 year olds – millennials and generation Z – indicate they would be willing for providers in at least one of the sectors surveyed to share their relevant personal information with partners and trusted third parties to receive a more personalized experience.
  • However, more than half of consumers (53%) say they’ve become more wary about sharing personal data over the last 12 months.
  • In fact, only 42% of consumers think data protection legislation has improved how organizations use personal data.
  • Consumers in the U.S. (37%), Germany (37%), Australia (33%) and Japan (30%) were the least confident that data protection legislation has improved how organizations use personal data.

Across industries, consumers want organizations to nail the basics
The report shows that across industries, consumers’ expectations continue to evolve, but getting the
basics right is vital to maintain customer satisfaction and loyalty.

  • 80% of consumers say out-of-date or inaccurate data (e.g., inventory availability, delivery tracking information) would make them more likely to shop with an alternative retailer next time.
  • The most important factors in determining retail customer loyalty are cost (63%), the accuracy of inventory availability / real-time delivery information (41%), in-store customer experience (40%), and consistent experiences across in-store, online and mobile (36%).
  • More than a quarter (27%) of people have switched or considered switching their bank in the last 12 months in order to receive a better digital experience. This number is even higher (49%) amongst 18-34 years olds.
  • Consumers say that filing a claim with insurance providers is the most time-consuming (70%) and the second most complicated (40%) task.
  • 61% of consumers think that healthcare providers make effective use of the data made available to them (e.g., personal health data from wearable tech and apps) to deliver a better standard of care. This is a significant increase from 42% in 2018.
  • 73% of citizens polled feel public sector organizations lag behind the private sector when it comes to providing connected multi-channel services.

The Coherence Economy takes off among millennials
Consumers are starting to become more familiar with engaging multiple service providers through one application or experience. Common experiences like using a music streaming service via a ride hailing app and integrating multiple financial accounts into a planning app are part of the broader Coherence Economy – a new approach to customer engagement where multiple brands partner to add value through an ecosystem approach.

  • More than a quarter (27%) of global consumers say they often engage with multiple service providers through a single app or experience.
  • This number climbs to nearly half (49%) for 18-34 year olds, indicating millennials’ desire for these experiences.
  • Interestingly, consumers in the U.K. (21%) and U.S. (24%) are less frequently engaged in coherent experiences compared to those in France (36%) and Singapore (47%).

“Organizations must cultivate partnerships to surprise and delight consumers. In the Coherence Economy, organizations need to develop strategies to collaborate with partners in a digital ecosystem and orchestrate personalized experiences for consumers,” said Uri Sarid, CTO, MuleSoft. “In order to innovate at scale and accelerate the delivery of products and experiences to customers, organizations will likely need to leverage a majority of third party services. By leveraging an API-led approach to integration, brands across all industries can easily connect their applications, data and devices to provide a holistic view of the consumer and easily empower new, connected experiences.”

Research Methodology
This global survey was commissioned by MuleSoft and independently carried out by Opinium Research. The total sample size was 9,030 adults: U.K. (2,002 adults), U.S. (2,003 adults), Germany (1,000 adults), France (1,002 adults), Australia (1,000 adults). Singapore (1,010 adults) and Japan (1,013). Demographic split 18-34 years-old (2,084 adults), 35-54-years-old (3,410 adults) and 55+ years-old (3,536 adults). Fieldwork was undertaken online between 15-22 August 2019. The figures have been weighted and are representative of adult populations (aged 18+).

 

SOURCE MuleSoft

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Artificial Intelligence

U.S. News & World Report Announces 2020 Best Global Universities Rankings

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U.S. News & World Report, the global authority in education rankings, today published the 2020 edition of the Best Global Universities rankings. In the most comprehensive assessment of research universities worldwide, the new edition evaluates 1,500 schools – up from 1,250 last year – on academic research and reputation.

The top 10 schools in the overall ranking are all found in either the U.S. or the United KingdomHarvard University remains at No. 1, followed by Massachusetts Institute of TechnologyStanford University and the University of California—Berkeley at No. 2, 3 and 4, respectively. The University of Oxford rounds out the top five.

The new edition evaluates schools in 81 countries – up from 75 last year. The U.S. has the most universities in the overall ranking with 249, followed by the following countries:

  • China: 188
  • U.K.: 86
  • Japan: 82
  • Germany: 66

“As the Best Global Universities rankings continue to expand in number of schools and subjects to fulfill the needs of prospective students, we remain consistent in our mission to evaluate schools around the world on their research,” said Robert Morse, chief data strategist at U.S. News. “A major emphasis on academic research is what sets this methodology apart from our other university rankings.”

New this year are six additional subject rankings, bringing the total to 28: oncology, surgery, cardiac and cardiovascular systems, electrical and electronic engineering, mechanical engineering and civil engineering. In both the engineering and computer science rankings, four of the top 10 schools are based in China.

The following countries performed the best in each of these subjects, listed in order of most schools on each list:

Based on Web of Science data and InCites metrics provided by the Web of Science Group, the Best Global Universities methodology weighs factors that measure a university’s global and regional research reputation and academic research performance. For the overall rankings, this includes bibliometric indicators such as publications, citations and international collaboration. Each subject ranking has its own methodology based on academic research performance and reputation in that specific area.

“Many prospective students are looking to other countries for their education,” said Anita Narayan, managing editor of Education at U.S. News. “The Best Global Universities rankings give these students a starting point for their search. In addition to the rankings, students should also consider their fluency in the language of instruction, the fields of study that the school offers and the costs that come from studying in another country.”

2020 U.S. News & World Report Best Global Universities

Overall Best Global Universities – Top 10

  1. Harvard University (U.S.)
  2. Massachusetts Institute of Technology (U.S.)
  3. Stanford University (U.S.)
  4. University of California—Berkeley (U.S.)
  5. University of Oxford (U.K.)
  6. California Institute of Technology (U.S.)
  7. Columbia University (U.S.)
  8. Princeton University (U.S.)
  9. University of Cambridge (U.K.)
  10. University of Washington (U.S.)

Africa – Top 3

  1. University of Cape Town (South Africa)
  2. University of Witwatersrand (South Africa)
  3. Stellenbosch University (South Africa)

Asia – Top 3

  1. National University of Singapore
  2. Tsinghua University (China)
  3. Nanyang Technological University (Singapore)

Australia/New Zealand – Top 3

  1. University of Melbourne (Australia)
  2. University of Sydney
  3. University of Queensland (Australia)

Europe – Top 3

  1. University of Oxford (U.K.)
  2. University of Cambridge (U.K.)
  3. Imperial College London

Latin America – Top 3

  1. Universidade de São Paulo (Brazil)
  2. Pontificia University Católica de Chile
  3. State University of Campinas (Brazil)

The Best Global Universities rankings serve the broader U.S. News mission of providing trusted information and rankings – such as Best CollegesBest Graduate Schools and Best Online Programs – to help all students navigate their higher education options. Specifically for Chinese students, U.S. News offers online resource centers published in Chinese to help guide prospective undergraduate and graduate students interested in studying abroad.

 

SOURCE U.S. News & World Report

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Artificial Intelligence

SAS is No. 1 in advanced and predictive analytics market share, says analyst report

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SAS again ranks number one for market share, according to the IDC report, Worldwide Big Data and Analytics Software 2018 Market Shares: Demand Across All Use-Case Patterns.1

SAS led with a 27.7% market share in the advanced and predictive analytics category in 2018, more than twice that of the next competitor. SAS has led in the predictive and advanced analytics category since IDC started tracking the market in 1997 and has shown continued revenue growth in the category each year.

“As the volume and complexity of data grows, and as organizations seek to make better, faster business decisions, the need for advanced and predictive analytics like those from SAS is expanding,” said Chandana Gopal, Research Manager for Business Analytics at IDC. “SAS is the leader in advanced and predictive analytics market share and has experienced continued growth year over year.

“SAS continues to innovate in AI and the technologies that underpin it like machine learning, natural language generation and computer vision. The analytics leader remains laser-focused on meeting the market’s evolving need for powerful analytics to transform data into value.”

SAS reinvests into R&D more than twice the average for major technology firms. In 2018, SAS devoted 26% of its overall revenue into developing artificial intelligence (AI), IoT, data management and analytics software. To continue fostering innovation and progress in analytics, SAS has committed to invest $1 billion in AI over the next three years.

“Our continuous innovation, clearly exhibited in the SAS Platform and in SAS AI technologies, propels front-line managers, executives and data scientists to change the trajectory of their organizations with advanced analytics,” said Jim Goodnight, CEO of SAS. “Whether it’s providing teams of data scientists with advanced machine learning capabilities or delivering analytics that give decision makers real-time answers, SAS is committed to helping put data and analytics to work, making them accessible to all types of users and driving value to an organization’s bottom line.”

Additionally, SAS ranks second in AI software market share according to the IDC report, Worldwide Analytic Artificial Intelligence Software Platform Market Shares, 2018: Steady Growth – Moving Toward Production (Doc #US45262419, June 2019). The report notes that while the overall AI market saw steady growth last year, SAS experienced growth at a rate more than three times faster than the overall market at 104.6%.

The SAS® Platform provides a strong analytics foundation and a single place to manage and support every phase of an organization’s analytics journey, from initial gathering and preparing of data, through development, management and enterprise deployment of powerful analytical models. An integrated part of the SAS Platform, SAS® Viya® is a cloud-enabled, in-memory analytics engine that provides quick, accurate and reliable analytical insights.

Read about how SAS customers succeed with advanced analytics.

Today’s announcement was made at the Analytics Experience conference in Milan, Italy, a business technology conference presented by SAS that brings together thousands of attendees on-site and online to share ideas on critical business issues.

 

SOURCE SAS

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Neurotechnology Ranks First in Latest MINEX III Results

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Neurotechnology, a provider of high-precision biometric identification technologies, today announced their latest results in the NIST MINEX III (Minutiae Interoperability Exchange) evaluation. Algorithms from Neurotechnology are top in accuracy and are ranked first in both leaderboard categories: 1) most interoperable fingerprint template generator and 2) most interoperable fingerprint template generator and matcher pair.

“I am proud of our research team for having created the most interoperable and accurate fingerprint recognition algorithm,” said Dr. Justas Kranauskas, head of the biometric research department for Neurotechnology. “An independent confirmation like this means that our customers can have confidence in our continually evolving and improving technologies.”

In addition to having the most interoperable solution, Neurotechnology’s template generator and template matcher are also the second fastest in the MINEX III evaluation leaderboard.

The currently topped-ranked Neurotechnology fingerprint algorithm evaluated at NIST MINEX III is included in the Neurotechnology MegaMatcher multibiometric product line which covers fingerprint (VeriFinger), face (VeriLook), eye iris (VeriEye) and voice (VeriSpeak) modalities. It is also included in solutions for large and national-scale applications in Neurotechnology’s MegaMatcher Automated Biometric Identification System (ABIS) and MegaMatcher Accelerator products.

The entire Neurotechnology biometric product line can be purchased from Neurotechnology and through distributors worldwide. For more information, go to www.neurotechnology.com.

 

SOURCE Neurotechnology

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