Workforce Optimization (WFO) Product & Market Suite Analysis 2019-2020 – Investments in Automation & AI-Enabled Analytics are Expected to Continue at a Brisk Rate for at Least the Next 5 Years

Dublin, Feb. 19, 2020 (GLOBE NEWSWIRE) — The “2019-2020 Workforce Optimization Product and Market Report” report has been added to ResearchAndMarkets.com’s offering.
Demand for traditional workforce optimization (WFO) functionality is still strong, and interest in the new generation of solutions, such as analytics-enabled QM (AQM), bolstered by smarter and faster technology, is growing at unprecedented rates. Investments in automation and AI-enabled analytics are expected to continue at a brisk rate for at least the next 5 years.This annual Workforce Optimization Product and Market Report analyzes the WFO market and product suites.The report examines the servicing, business and management megatrends that are driving transformational changes in the contact center, the workforce and the technology that supports them. It provides all of the vendor, product, functional, technical, pricing and operational information required for contact center, IT and enterprise leaders to select the right solution and vendor to meet their current and future WFO needs.The study also compares WFO market activity for first-half 2019 vs. first-half 2018 and provides 5-year market projections for all 12 WFO application components. It covers 7 leading and contending vendors: Aspect, Calabrio, NICE, OnviSource, Verint and ZOOM International. Authority Software is also covered, at a high level.WFO Suites Have Been Transformed Into Analytics SuitesCompanies Mentioned
Aspect Software, Inc.Authority SoftwareCalabrioNICEOnviSourceVerint SystemsZOOM InternationalKey Topics Covered
1. Executive Summary5. Workforce Optimization Defined
5.1 WFO Vendor Suite OverviewFor more information about this report visit https://www.researchandmarkets.com/r/pxf1hwResearch and Markets also offers Custom Research services providing focused, comprehensive and tailored research.CONTACT: ResearchAndMarkets.com
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