End-User Priorities in Communications and Collaboration Investments, 2019 – Evaluate Factors That Drive Investments in Communications Technologies

Dublin, March 11, 2020 (GLOBE NEWSWIRE) — The “End-User Priorities in Communications and Collaboration Investments, 2019” report has been added to ResearchAndMarkets.com’s offering.This research aims to:Understand the IT-related challenges organizations face todayAssess the current and future use of business communications technologiesEvaluate factors that drive investments in communications technologiesGauge IT and communications trendsAppraise available IT budgetsKey Features:IT staff, C-level leaders and department heads are most commonly involved in enterprise digital solution purchase decisions.Those same roles are also most consistently involved in driving solutions adoption within their organizations.A consumer-like experience is deemed very influential in communications and collaboration solution purchase decisions.Half of decision-maker respondents often consider diverse workforce demographics, compared to 27 percent that always consider workforce demographics, in purchase decisions.Only 15 percent of respondents view their organizations as part of the late majority or laggards with respect to adoption of new enterprise digital technologies.A majority of organizations expect the number of private offices, huddle rooms and mid-to-large conference rooms to increase in the next three years.Desktop communications and collaboration tools, wireless enterprise voice devices, video endpoints, and collaboration-equipped huddle spaces rank among the top investments aimed at increasing office productivity.The top drivers for investing in communications and collaboration solutions in the next two years include improving teamwork, information management and customer experiences.Top investment restraints across most technologies include: cost, lack of perceived value and integration complexity.Organizations are almost equally split on whether they have deployed single-vendor vs multi-vendor solutions. Hybrid (cloud and premises-based) architectures will continue to account for a considerable share of customer communications environments.Leveraging artificial intelligence (AI) to enhance communications is a very relevant or somewhat relevant topic for nearly 80 percent of organizations.Security concerns and job displacement are top concerns associated with leveraging AI to enhance communications.The top four decision-making factors across numerous technologies include: security, ease of use, reliability, and features.The top four investments for enterprise digital solutions in 2020 include: big data analytics, web and video conferencing, group video conferencing, and marketing automation.Key Topics Covered: Research ObjectivesSurvey MethodologyCountries Where Survey Respondents’ IT/Telecom Assets are SituatedSurvey Respondents by Company SizeSurvey Respondent Roles in Technology Purchase DecisionsSurvey Respondents by Industry SectorSurvey Respondents by Job Title2. Summary of Major FindingsRoles Involved in Technology Purchase DecisionsRoles Driving Technology AdoptionImportance of Consumer-like ExperiencesImportance of Application Support on Mobile DevicesWorkforce Demographic Considerations in Purchase DecisionsPosition on the Adoption Curve of New TechnologiesOpen Office and Small Meeting Space AdoptionOffice Configuration Expectations in Three YearsTop Investment Plans to Support Productive Offices4. Communications and Collaboration Adoption StatusTop Drivers for Technology InvestmentsCommunications and Collaboration Technologies Currently DeployedConferencing Technologies Currently DeployedHow Technology is DeployedFrequency of Technology UseHow Technology is DeployedBenefits of Communication and Collaboration DeploymentTop Restraints to Desktop Video and Web Conferencing InvestmentTop Restraints to Conference Room-based Video Conferencing InvestmentTop Restraints to Huddle Room Video Conferencing (Meant for Small Rooms of Up to 4-6 People InvestmentTop Restraints to Audio Conferencing InvestmentTop Restraints to IP Telephony InvestmentTop Restraints to Team Collaboration Tools (e.g., Slack, Microsoft Teams) InvestmentTop Restraints to Desktop or Mobile Voice or UC Client InvestmentTop Restraints to Consumer Messaging and Calling Services (e.g., Skype, Google) InvestmentTop Restraints to Headset InvestmentTop Restraints to Webinar InvestmentCurrent Communications EnvironmentsPlans for Communications Solutions in Two YearsStatus of Microsoft Skype for Business and Teams DeploymentRelevance of Using AI to Enhance CommunicationsBenefits of Using AI to Enhance CommunicationsRisks of Using AI to Enhance CommunicationsCurrent Video and Web Conferencing DeploymentsSatisfaction with Cloud Video and Web Conferencing SolutionsTop Factors in Cloud Video and Web Conferencing SelectionSatisfaction with Team Collaboration ToolsTop Factors in Team Collaboration Tool SelectionPerceptions of Team Collaboration Tool ProvidersSatisfaction with Room-based Video Conferencing DevicesTop Factors Affecting Room-based Video Conferencing Device Purchases5. BudgetsTotal Annual RevenuesRevenue GrowthProfit MarginsTop Investments for 2020 Enterprise Digital Solution Budgets6. ConclusionCompanies Mentioned
GoogleMicrosoftSkypeSlackWeChatWhatsApp
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