Detailed Insights on the Global Artificial Intelligence in Enterprise Communications and Collaboration Market, 2019 – How AI is Making Inroads into the Enterprise Communications and Collaboration Arena

Dublin, March 12, 2020 (GLOBE NEWSWIRE) — The “Artificial Intelligence in Enterprise Communications and Collaboration, Global, 2019” report has been added to ResearchAndMarkets.com’s offering.
This research study focuses on how AI is making inroads into the enterprise communications and collaboration arena. Subsequent to the dynamic technology shifts from on-premises enterprise communications to cloud-based communications services, the industry is further warming up to embrace AI and integrate it with multifarious communication channels.Communications hardware endpoints, including hard phones, headsets, and video conferencing devicesCommunications software services, including cloud web and video conferencing, hosted IP telephony and unified communications-as-a-service (UCaaS), team collaboration, and contact centerSoftware and platforms, including telephony, contact center, conferencing, instant messaging and presence, content collaboration, communications platforms-as-a-service (CPaaS), team collaboration, and other related business process software such as SalesforceKey Issues AddressedCan AI make an impact on enterprise communications and collaboration space?What are the key use cases of AI?What is the level of AI adoption in enterprises?How do enterprises across different regions perceive benefits and risks associated with AI implementation?How is the vendor landscape gearing up for driving AI-powered transformation in enterprise communications?Key Topics Covered:
1. Executive SummaryResearch ScopeKey AI Technologies in Enterprise Communications and CollaborationMarket DefinitionsAI Services Segmentation by Skill Set3. State of the MarketInfusion of AI in Enterprise Communications and Collaboration4. Market Trends – Technology TrendsKey AI Trends in Enterprise Communications and CollaborationEvolution of Assisted Intelligence in EnterprisesOther Emerging Assisted Intelligence Use Cases in EnterprisesThe emergence of Augmented and Prescriptive Intelligence5. End-user Trends – Decision Maker Perceptions of AIPerception of Relevance of AI to Enhance Enterprise Communications and Collaboration – Global and RegionalTop Benefits and Risks Associated with AI-powered Enterprise Communications and CollaborationTop AI Benefits and Risks by Region – North AmericaTop AI Benefits and Risks by Region – EuropeTop AI Benefits and Risks by Region – Latin AmericaTop AI Benefits and Risks by Region – APACMetrics on a Specific Type of Risk – Jobs Replaced by AutomationSummary of Survey Findings6. Market Drivers and RestraintsMarket DriversMarket Restraints7. Developer Ecosystem and Key Competitor ProfilesEnterprise AI Developer EcosystemKey Enterprise AI Use Cases and ApplicationsCompetitive LandscapeCompetitor Profile: AmazonCompetitor Profile: GoogleCompetitor Profile: MicrosoftCompetitor Profile: IBMCompetitor Profile: CiscoCompetitor Profile: ZoomCompetitor Profile: SlackCompetitor Profile: AudeeringCompetitor Profile: AfinitiOther Key Competitors in AI-powered Enterprise Communications and Collaboration8. ConclusionConclusionLegal Disclaimer9. AppendixList of Exhibits
Companies Mentioned
AfinitiAmazonAudeeringCiscoGoogleIBMMicrosoftSalesforceSlackZoom
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