2020 – 2021 Workforce Management Product and Market Report – New-gen WFM Solutions Make Employees Active Participants in Modifying Their Schedules

Dublin, April 14, 2020 (GLOBE NEWSWIRE) — The “2020 – 2021 Workforce Management Product and Market Report” report has been added to ResearchAndMarkets.com’s offering.
Today’s WFM solutions are evolving to keep pace with the changing business world. Workforce priorities have shifted, as have other management trends, including the introduction of innovative smart technology, expanding global business and broader market opportunities.The 2020 – 2021 Workforce Management Product and Market Report, the 13th annual edition, provides an in-depth analysis of the contact center workforce management (WFM) sector, the competitive landscape, vendors, product suites, technology, and innovation. It explores the impact on the WFM market of trends such as the digital transformation, the gig economy, AI enablement, automation, and the hybrid workforce. The Report features the 4 leading WFM vendors – Aspect, Calabrio, NICE and Verint – and 5 WFM suites. (Calabrio has two WFM solutions included in this analysis: Calabrio WFM, their legacy product, and Calabrio Teleopti WFM, based on their acquisition of Teleopti AB in June 2019.) QStory Ltd. is covered at a higher level.WFM market segments and vendor-supported activitiesOverview of the functional components that comprise a WFM solution, including core and optional modules offered in the 5 featured WFM suites, and small and mid-size business (SMB)/package solutionsThe market, business and technology trends and challenges driving enterprise investments and influencing product developmentWFM market innovation, including a review of recently introduced features and functionality and what is planned for the next 12 – 18 monthsAn insightful discussion of contact centers of the future and how changes in people, processes, and technology are significantly impacting WFMThe publisher’s predictions for the future of WFMExamination of the AI-enabled and automation capabilities in the 5 featured WFM solutions, including a comparative analysis of 15 key functional capabilitiesVendor back-office and branch capabilities supported by the 5 featured WFM suitesWFM market activity analysis, adoption rates, and 5-year market growth projectionsImplementation analysis, including vendor methodology, best practices, and training and professional servicesWFM benefits and return on investment (ROI) analysisVendor pricing for 250-seat on-premise and cloud-based WFM implementations for core forecasting and scheduling, plus incremental costs for optional modules, including intraday management, real-time adherence, agent self-service, vacation/time-off management, eLearning/meeting management, long-term planning, gamification, mobility, back-office WFM and branch WFMComprehensive customer satisfaction survey results that measure and rank ratings across 15 product capabilities and 11 vendor categoriesDetailed company reports for the 4 leading and contending WFM vendors, analyzing their products, functionality, and future product development plansComprehensive WFM Vendor Directory
Key Topics Covered:
1. Executive SummaryFor more information about this report visit https://www.researchandmarkets.com/r/hue26Research and Markets also offers Custom Research services providing focused, comprehensive and tailored research.CONTACT: ResearchAndMarkets.com
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