Global Customer Relationship Management (CRM) Software Market (2018 to 2024) – Players Profiled Include Adobe, Creatio, Hubspot & Infor Among Others

Dublin, April 20, 2020 (GLOBE NEWSWIRE) — The “Customer Relationship Management (CRM) Software: Global Markets” report has been added to ResearchAndMarkets.com’s offering.
This report provides an in-depth analysis of the CRM software market and its segments, including solutions, applications, end-users, and regions. The solutions considered in this report are divided into two parts namely, software and services. The services are again divided into three main types: consulting, implementation, and training and support. The report discusses the different applications of CRM software to derive specific market estimations. The types of applications include sales, marketing, eCommerce, and customer services and support.81 data tables and 16 additional tablesA brief outline of the global market for Customer Relationship Management (CRM) software/solutionsAnalyses of the global market trends, with historical data from 2018, 2019, and projections of compound annual growth rates (CAGRs) for a five-year forecast through 2024Discussion of key underlying trends (both current and emerging) related to this technology, industry overview, regional factors, and govt. enforced regulations that shape and influence the overall market dynamicsAssessment of the global competitive landscape with an analysis of market positing and market shares, as well as strategies for key solution providers of CRM software and related cloud computing technologiesIdentification of viable technology drivers through a comprehensive look at various forms of CRM software, application industries, and adoption of CRM solutions across a broad spectrum of industry verticalsPatent analysis with data corresponding to CRM software design innovations, developments, and deploymentsEvaluation of current market size, market forecast, and market share analysis of the leading players of the industryDetailed company profiles of the market-leading corporations including Adobe Inc., Hubspot Inc., Microsoft Corp., Pegasystems Inc., Verint Systems Inc., and Zoho Corp.
CRM is used to manage relations with current and future customers. The market for CRM software has demonstrated continued growth over the last decade and is expected to grow manifold over the next decade. The primary objective of CRM is to cater to customers better, increase customer retention and improve sales revenue. Previously, CRM has been majorly adopted by large enterprises only, but nowadays due to the advent of many pay-per-use SaaS (Software-as-a-Service), CRMs have democratized their implementation in small businesses globally as well.
There is a correspondence between the sales performance of any company and CRM adoption rates. According to a Sales Operations Optimization Study by Miller Heiman Group, companies with CRM adoption rates of 75% have poorer sales teams’ performance. It manifests in a lower win rate of forecast sales opportunities and a lower quota attainment rate as compared to sales organizations with a higher CRM adoption rate. Thus, hands-on training on custom-built CRM functionality is necessary to ensure all-around CRM adoption and ultimately to improve sales revenue.Key Topics Covered:
1. IntroductionComponents of CRMStudy Goals and ObjectivesReasons for Doing This StudyScope of the ReportResearch MethodologyIntended AudienceGeographical BreakdownAnalysts’ CredentialsCustom ResearchRelated Reports2. Summary and HighlightsMarket Dynamics of the CRM Software MarketMarket DriversMarket RestraintsMarket OpportunitiesMarket ChallengesCRM Software TrendsAge of Customer ExperienceThe Role of Artificial Intelligence (AI)Mobile CRMSocialization through CRMCRM is More User-FriendlyCRM Will Not Live in VacuumChannel-less CRMRegulatory ComplianceGeneral Data Protection Regulation (GDPR)Health Insurance Portability and Accountability Act (HIPAA) ComplianceSocial CRMUse Cases of Social CRM4. Market Breakdown by SolutionIntroductionSoftwareServices5. Market Breakdown by ApplicationIntroductionSalesMarketingeCommerceCustomer Services and SupportOthers6. Market Breakdown by Deployment ModeIntroductionOn-premiseCloud7. Market Breakdown by Organization SizeIntroductionLarge EnterprisesSMEs8. Market Breakdown by End UserIntroductionBFSIHealthcareRetailIT and TelecomHigher EducationManufacturingNonprofitsGovernmentOthers9. Market Breakdown by RegionIntroductionNorth AmericaEuropeAsia-PacificMiddle East and AfricaLatin America10. Competitive AnalysisMarket Share AnalysisKey Market Developments11. Company ProfilesAdobe Inc.CreatioHubspot Inc.InforMicrosoft Corp.Nice Systems, Ltd.Oracle Corp.Pegasystems Inc.Pipedrive IncPipeliner CrmSage GroupSalesforceSAPServicenow Inc.Sugarcrm Inc.Verint Systems Inc.Zendesk, Inc.Zoho Corp.12. Appendix: List of Acronyms
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