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Uniphore Named in the 2020 Gartner Cool Vendors in CRM Customer Service and Support Report

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Seven years after being recognized as a Cool Vendor in Human-Machine Interfaces1, Gartner revisits Uniphore and writes about “Where are they Now”PALO ALTO, Calif., June 18, 2020 (GLOBE NEWSWIRE) — Uniphore, an early conversation service automation category leader, today announced that Gartner has written up additional information on the company within the “Where Are They Now?” section of the 2020 Cool Vendors in CRM Customer Service and Support2 report.
Gartner states in the report, “This research does not constitute an exhaustive list of vendors in any given technology area, but is designed to highlight interesting, new and innovative vendors, products and services.”The report goes on to further point out, “Consistency and personalization are key to providing effortless customer service experiences which along with better employee experiences, will increase both customer and employee loyalty.”“In an era where customer experience is making or breaking businesses, organizations can no longer rely on point products that have only a few use cases to solve their challenges.  They need to work with a leader like Uniphore who has a complete AI-driven conversational service automation platform that can address a wide range of use cases for better CX,” said Umesh Sachdev, co-founder and CEO of Uniphore. “We highly recommend reading this Gartner Cool Vendor report if you are a global organization looking to improve your contact centers efficiency while also improving the customer and agent experience.”The report also states that “the message is becoming clearer: to deliver stronger and more sustainable customer experience, organizations need to shift to a digital-first agenda supported by artificial intelligence (AI) and machine learning (ML) for both automated and assisted service personalized customer interactions.”“Being named a Gartner Cool Vendor back in 2013 was such an honor and really set us on the road to success as we expanded our offerings, delivered innovations for customers and enhanced our portfolio,” said Ravi Saraogi, President and co-founder of Uniphore. “Now, to have Gartner relook at our company and share their findings in the ‘Where are they now’ section of the Cool Vendor report, is amazing.”To download a free copy of the Gartner 2020 Cool Vendors in CRM Customer Service and Support report, please click here . https://www2.uniphore.com/uniphore-Gartner-Cool-Vendor1. Garner, “Cool Vendors in Human-Machine Interface” Adib Carl Ghubril, Angela McIntyre, Tuong Nguyen, Arup Roy, Vishal Tripathi, Michele Reitz, Masao Kuniba, 18 April 2013
2. Gartner, “Cool Vendors in CRM Customer Service and Support,” Steve Blood, Nadine LeBlanc, Jason Wong, Drew Kraus, Brian Manusama, Bern Elliot, Jim Robinson, 15 May 2020.
Gartner Disclaimer:  Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.About Uniphore:
Uniphore is the global leader in Conversational Service Automation. The Company’s vision is to disrupt an outdated customer service model by bridging the gap between human and machine using voice, AI and automation. So that every voice, on every call, is truly heard.
Uniphore enables businesses globally to deliver transformational customer service by providing an automation platform where digital agents take over transactional conversations from humans, coach agents during calls, and accurately predict language, emotion, and intent. All in real-time. Conversational Automation & Analytics, Conversational Assistant and Conversational Security elevate how enterprises support and engage their customers, build loyalty and realize efficiencies.For more information, please visit www.uniphore.com and connect with us on LinkedIn Twitter, facebook, and Instagram.For all media inquiries, contact:
US
Rob Barlow, Uniphore
Mobile: 408.221.1561
[email protected]
India / Asia Pacific:
Nawaz Mohammed, Uniphore,
+91 9980251596
[email protected]
 

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Artificial Intelligence

GIGABYTE Partners with NVIDIA on RTX AI PCs Supporting ACE NIM and Digital Human Technology

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TAIPEI, June 2, 2024 /PRNewswire/ — GIGABYTE, the world’s leading computer brand, is showcasing its prowess in artificial intelligence by partnering with NVIDIA to launch high-end RTX AI PCs. In his keynote at COMPUTEX 2024, NVIDIA CEO Jensen Huang highlighted the dawn of a new computing era driven by generative AI, digital twins, and personal computers evolving into AI factories with digital humans providing professional solutions. Jensen emphasized the challenges of computational inflation, the efficiency of NVIDIA CUDA in accelerating specialized processors, and AI’s potential as a $100 trillion industry.

GIGABYTE has collaborated closely with NVIDIA to deploy a full range of RTX AI PCs, reinforcing its leadership in the AI PC market. Every GIGABYTE AI laptop is equipped with NVIDIA® GeForce RTX™ 40 Series Laptop GPUs, supporting advanced features such as ACE NIM, Ray Tracing, Deep Learning Super Sampling (DLSS), and powerful Tensor Cores. These technologies deliver realistic visuals and exceptional AI learning capabilities, aligning with the model-based approaches mentioned by Jensen.
Furthermore, GIGABYTE products support NVIDIA ACE digital human technology, enabling digital humans to perform natural language interactions and facial expressions. These digital humans can be used as brand ambassadors, AI customer service agents, and digital healthcare workers, enhancing personalized and efficient services. GIGABYTE’s AI laptops excel in high-intensity graphic processing and various AI applications, catering to gamers and creators alike, indicating GIGABYTE is at the forefront of the AI revolution, driving the new era of generative AI applications.
Eddie Lin, CEO of GIGABYTE, stated, “AI PCs are transitioning from cloud-based solutions to edge computing and are set to move from niche markets to mainstream adoption in the upcoming years. We have been working closely with top chip leaders to build a robust AI ecosystem with superior hardware and learning environments.” As generative AI applications spread across edge, cloud, and hybrid modes, they will become core technologies in the PC domain. GIGABYTE’s long-term collaboration with NVIDIA and exclusive AI Nexus technology ensure excellent user experiences. Besides, over 40% of GIGABYTE laptops feature dedicated Copilot keys, allowing users to fully enjoy the benefits and convenience of AI.
GIGABYTE also announced the launch of new AI solutions on the eve of COMPUTEX, highlighting its innovative designs and comprehensive strategic blueprint in AI. For more information about GIGABYTE’s AI innovations in COMPUTEX, visit https://bit.ly/GIGABYTE_2024_COMPUTEX
Photo – https://mma.prnewswire.com/media/2427794/RTX_AI_PC_____ACE_NIM.jpg

View original content:https://www.prnewswire.co.uk/news-releases/gigabyte-partners-with-nvidia-on-rtx-ai-pcs-supporting-ace-nim-and-digital-human-technology-302161282.html

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Direct Sourcing leaders offer free interactive experience of AI-powered hiring tool

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TalentNet’s newest experience allows users to test drive TalentNavigator, the latest feature addition in their Direct Source platform
TORONTO, June 2, 2024 /PRNewswire/ — As the originators of Direct Sourcing, TalentNet is continuing to break boundaries in the talent acquisition industry by offering a 7-day free virtual interactive experience that highlights its AI-powered TalentNavigator platform.

This tool, which is now able to automate key tasks while creating shortlists in minutes, allows Curators to streamline the hiring process.
Streamlining the talent acquisition processFunctioning as a sophisticated AI Generative virtual partner, TalentNavigator leverages industry-leading generative AI technology to intelligently analyze and interpret each client’s talent pool, delivering real-time insights and comprehensive answers to complex curation queries. Users will be able to explore TalentNet’s Direct Sourcing platform as well.
“TalentNavigator represents a key shift in the market as hiring executives begin to understand the importance of optimizing the talent acquisition process through cutting-edge AI technology,” said Justin Lumby, TalentNet’s Chief Operating Officer. “Our 7-day experience is a unique offering that empowers companies to test out our revolutionary Direct Sourcing tool on their own time. Through this experience, they gain direct insight not only into Direct Sourcing but also harnessing the full potential of AI.”
Empowering companies to optimize their workflowThe platform includes job search capabilities, allowing Curators to quickly find job openings for candidates based on customized criteria. TalentNet’s newest updates enable the tool to streamline manual tasks, allowing companies to spend more time connecting with candidates and engaging with top talent.
In the future, TalentNavigator will let users update statuses, accept offers, send messages, share candidates, schedule actions, view history, and manage talent pools.
Ensuring continued data protectionTalentNet ensures client data security with SOC 2 Type II and ISO 27001/27017 certifications. TalentNavigator encrypts all data and doesn’t store personal information. Curators maintain full control, approving all outputs.
To be part of TalentNet’s 7-day free virtual interactive experience, simply sign up at the TalentNet website by completing a form and wait to be contacted by a TalentNet rep.
About TalentNet: In 2013, TalentNet revolutionized sourcing with its Direct Sourcing platform. Today, Direct Sourcing is a rapidly growing trend in talent acquisition globally. As pioneers in this technology, we empower top brands to streamline hiring, simplify supply chains, and cut costs for a seamless candidate experience. For more information, visit https://talentnet.com/.
Video – https://www.youtube.com/watch?v=Yr0D58iBwrU

View original content:https://www.prnewswire.co.uk/news-releases/direct-sourcing-leaders-offer-free-interactive-experience-of-ai-powered-hiring-tool-302161270.html

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Federal Government Authorizes Institute of Information Management to Certify Data Protection Professionals in Nigeria

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LAGOS, Nigeria, June 2, 2024 /PRNewswire/ — The Federal Government through the Nigeria Data Protection Commission (NDPC) has granted a licence to the Institute of Information Management (IIM) to conduct examinations and certify data protection professionals for global competitiveness.

The National Commissioner of NDPC, Dr. Vincent Olatunji, who said this on Monday while presenting licence to IIM in Abuja, said granting of the licence was part of the commission’s measures to implement Executive Order 003 and 005.
Olatunji added that certifying data protection professionals in the country would reduce capital flight, create over 500,000 jobs in the sector, and encourage more people to be certified.
Promoting local content
While a few Nigerians with expertise in data protection had their training and certification abroad, Olatunji said having an institute to train and certify Nigerians locally would boost local content in the sector.
“We are trying to ensure the implementation of Executive Orders 003 and 005 to promote local content in Nigeria. Most of us who are certified data protection officers have international certifications; we paid some dollars to write exams as well as maintain the certificates. We are trying to domesticate this in Nigeria by having a national certification process” Olatunji said.
The NDPC National Commissioner said that with the size of Nigeria’s  population, the country  needs  over 500,000 certified data protection officers. And if prospective candidates are to pay for the certifying examination in dollars, it will lead to capital flight.
Expansion to Africa
Olatunji also said that the commission is considering adopting the licensing across Africa. According to him, the Commission is working towards having a pan-African initiative, whereby data professionals have the national certification that is being offered in Nigeria and can also practice in any part of Africa.
“It is a way of creating jobs for our people, reducing capital flight, and developing global human capital in the data protection ecosystem” Olatunji said. He explained the Commission have also gone further to develop the training model which is unique to the organization  and will be used by  trainers in Nigeria.
He added that the licensing would also create jobs for already licensed Data Protection Compliance Organisations (DPCOs), who would be accredited to train prospective professionals to sit for data protection examinations. According to him, the national data protection certification will be a historic legacy that will transcend administrations and meet global standards.
Speaking on the licence, the President of the Institute of Information Management, Dr. Oyedokun Oyewole, recalled that the certification process commenced in 2021.
He said the licence would bridge the gap in the data protection ecosystem. Oyewole assured Nigerians of the institute’s commitment to be the best in the education system of data protection in the country.
Contact
Celestine AchiCell: +234-08099997175Email: [email protected]
Photo – https://mma.prnewswire.com/media/2427759/IIM.jpg

View original content:https://www.prnewswire.co.uk/news-releases/federal-government-authorizes-institute-of-information-management-to-certify-data-protection-professionals-in-nigeria-302161242.html

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