Artificial Intelligence
Global Contact Center Intelligence Market Industry Analysis and Forecasts 2020-2026
Dublin, Nov. 16, 2020 (GLOBE NEWSWIRE) — The “Global Contact Center Intelligence Market by Component, Technology, Deployment Type, End-user and Region: Industry Analysis and Forecast 2020-2026” report has been added to ResearchAndMarkets.com’s offering.
The Global Contact Center Intelligence Market size is expected to reach $3.7 billion by 2026, rising at a market growth of 23.4% CAGR during the forecast period.
Artificial intelligence (AI) is a part of rising innovations, and its application in contact centers is still new and developing. Notwithstanding, there are some encouraging instances of how it can lessen operational expenses, customize the client experience, increment agent productivity, and give more noteworthy analysis. Chatbots might be the most obvious utilization of Artificial intelligence (AI) in the customer service process. At the point when clients decide to chat online with business, chatbots welcome them, gather some background data, and attempt to solve the client’s issue. AI chatbots are acceptable at tackling basic issues; however, the more complex issues need an operator’s touch. The AI chatbot will pass along data that is gathered to make the change as consistent as could be possible and to fuel agent proficiency.
The demand for AI in the contact centers is probably going to increase because of growth in demand for enhanced customer support service in call centers, exponentially developing volume of information, expanding customer commitment through numerous platforms, for example, website, social media, email, and developing utilization of AI-empowered chatbots to oversee work activities productively and viably. Additionally, AI frameworks prefill the data in the ticketing instrument during recording a ticket based on the previous memory. Hence, the function of AI is incredibly demanding in the contact center field.
Enterprises are vigorously choosing omnichannel solutions and speech innovation as a feature of the efforts to retain their clients. AI-enabled solutions are especially assisting enterprises in lessening the time needed for understanding and resolving queries of the customer. The developing need to search for different approaches to improve retention of customers looks good for the development of the market over the forecast period.
Based on Component, the market is segmented into Solution and Services. Solutions segment is further bifurcated across Intelligent Interactive Voice Response (IVR) System, Chatbot and Intelligent Virtual Assistant (IVA). Based on Technology, the market is segmented into Computer Vision, Automatic Speech Recognition, Machine Learning, Natural Language Processing and Others. Based on Deployment Type, the market is segmented into On-premise and Hosted. Based on End-user, the market is segmented into Telecom & IT, Government, Healthcare, Consumer Goods & Retail, Travel & Hospitality, BFSI and Others. Based on Regions, the market is segmented into North America, Europe, Asia-Pacific, and Latin America, Middle East & Africa.
The major strategies followed by the market participants are Partnerships and Product Launches. Based on the Analysis presented in the Cardinal matrix; Google, Inc., Cisco Systems, Inc., IBM Corporation, Oracle Corporation, and Microsoft Corporation are the forerunners in the Contact Center Intelligence Market. Companies such as Five9, Inc., NICE Ltd., Zendesk, Inc., 3CLogic Software, Inc., and SAP SE are some of the key innovators in the market.
The market research report covers the analysis of key stakeholders of the market.
Companies Profiled
- Cisco Systems, Inc.
- Oracle Corporation
- Google, Inc.
- SAP SE
- Microsoft Corporation
- IBM Corporation
- NICE Ltd.
- Five9, Inc.
- Zendesk, Inc.
- 3CLogic Software, Inc.
Key Topics Covered:
- Chapter 1. Market Scope & Methodology
- Chapter 2. Market Overview
- Chapter 3. Competition Analysis – Global
- Chapter 4. Global Contact Center Intelligence Market by Component
- Chapter 5. Global Contact Center Intelligence Market by Technology
- Chapter 6. Global Contact Center Intelligence Market by Deployment Type
- Chapter 7. Global Contact Center Intelligence Market by End Use
- Chapter 8. Global Contact Center Intelligence Market by Region
- Chapter 9. Company Profiles
For more information about this report visit https://www.researchandmarkets.com/r/8ygp97
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Artificial Intelligence
Slovenian Tourist Board Unveils Innovative Projects to Enhance Tourism and Sports Visibility: Audio Stories, AI-Powered Virtual Assistant, and “Slovenia – Sports Destination” Website
LJUBLJANA, Slovenia, May 28, 2024 /PRNewswire/ — Slovenia is a land of countless natural beauties, cultural treasures, top health and wellness resorts and superb gastronomy, which the Slovenian Tourist Board aims to showcase to visitors in an innovative and attractive way. To achieve this, the Board continually analyzes current marketing trends and develops projects designed to excite tourists, spark their curiosity and inspire them to explore further.
By staying at the forefront of marketing strategies, the Slovenian Tourist Board ensures that the country’s unique attractions are presented in the most engaging and appealing manner possible. The most recent projects to boost Slovenia’s visibility include three new projects: Sounds Like Slovenia, a series of audio stories, an AI-powered virtual assistant named Alma on slovenia.info and the “Slovenia – Sports Destination” website.
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Meet Alma, an AI-powered virtual assistant
Alma, named after the adventurous traveller and writer Alma M. Karlin, operates using advanced AI technology, filtering content to suit user interests. She sources reliable information from the slovenia.info database and over 50 verified websites of Slovenian tourist destinations and providers. As one of the first AI assistants in Slovenian tourism, and among the few AI assistants integrated in national tourism organizations’ websites in Europe, Alma positions slovenia.info as a reliable source of information and inspiration for international visitors.
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Slovenia – Sports Destination Website
The Slovenia–Sports Destination website serves as a comprehensive resource for organizing sports activities and events, conferences, rehabilitation and inspiration, available in both Slovenian and English. Sports agencies, clubs, and event organizers can use the portal to connect directly with relevant partners in Slovenia. The website also provides direct contacts for specialized sports agencies and federations, assisting with the organization of preparatory matches and other logistical needs. Information on sports accommodations is also available.
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Sounds Like Slovenia
Thematic playlists on Spotify and sound stories on slovenia.info provide an immersive audio experience of Slovenia’s landscapes and cultural offerings. Themes are categorized into five categories: the Sounds of Nature, Thrilling Outdoor Adventures, Cities and Culture, Health and Well-Being, and Gastronomy. Crafted for the global digital campaign, the audio list aims to captivate travelers worldwide.
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Together, these projects demonstrate Slovenia’s dedication to innovation and sustainability in tourism, offering visitors unforgettable experiences in this vibrant European destination with a green heart.
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View original content:https://www.prnewswire.co.uk/news-releases/slovenian-tourist-board-unveils-innovative-projects-to-enhance-tourism-and-sports-visibility-audio-stories-ai-powered-virtual-assistant-and-slovenia—sports-destination-website-302156165.html
Artificial Intelligence
Winners of Huawei ICT Competition 2023-2024 Global Final Announced
SHENZHEN, China, May 28, 2024 /PRNewswire/ — On May 26, the closing and awards ceremony of the Huawei ICT Competition 2023–2024 Global Final was held in Shenzhen. This year’s competition attracted more than 170,000 students from over 2,000 universities and colleges across more than 80 countries and regions, making it the largest offline competition since its launch. More than 160 teams, adding up to a total of 470 contestants from 49 different countries and regions, made it through national and regional competitions to reach this year’s global final, held in Shenzhen May 23-26.
After fierce competition, 19 teams from nine countries (Algeria, China, Nigeria, Pakistan, Poland, the Philippines, Tanzania, Türkiye, and Uganda) won the Grand Prizes of the Practice and Innovation Competitions. The Best Social Media Popularity Award was won by a team from Pakistan. The Green Development Award was won by two teams from China and Morocco. The Women in Tech Award was granted to four teams from Kenya, Malaysia, Morocco, and Uganda. And the TECH4ALL Digital Inclusion Award was won by two teams from China and the Philippines.
Zhou Hong, President of Huawei’s Institute of Strategic Research, said: “To make sure everyone can truly enjoy the benefits of digitalization while such technologies are making radical progress, Huawei believes it is crucial to guarantee that digital technologies are accessible to all.”
Stefania Giannini, UNESCO Assistant Director-General for Education, said in a video message:,”UNESCO works to uphold the basic rights and agency of every learner and teacher when using digital technology and AI, and promote an inclusive, equitable, open, and secure digital future for all. Many thanks to our partners like Huawei for their longstanding support.”
Ritchie Peng, President of Huawei’s ICT Strategy and Business Development Department, stated: “ICT is the cornerstone of the intelligent world. Through the Huawei ICT Competition, we aim to provide students with a global platform to compete and exchange ideas.”
On the same day, Huawei also held the ICT Accelerating Education Transformation Summit. At the summit Huawei awarded 24 instructors the title “Huawei ICT Academy Global Most Valuable Instructor.” The awards, given out for the first time this year, aims to show gratitude for the important contributions the instructors have made to talent development, and mark them as role models showing how the brightest minds can grow even brighter. These role models will help drive sustainable development of the ICT talent ecosystem.
The Huawei ICT Competition is an annual contest held by Huawei for global university and college students. Through the competition, Huawei aims to provide students with an international platform for healthy competition and exchange of ideas. Since its launch in 2015, the competition has helped students enhance their ICT knowledge and practical skills, while also increasing their ability to innovate by using new technologies and platforms. The ultimate goal is to advance technological development and facilitate digital inclusion around the world.
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View original content:https://www.prnewswire.co.uk/news-releases/winners-of-huawei-ict-competition-20232024-global-final-announced-302156441.html
Artificial Intelligence
NEXCOM, CTOne, and Vertex Join Forces to Enhance Private Network Security
TAIPEI, May 28, 2024 /PRNewswire/ — NEXCOM, a leading supplier of network solutions, CTOne, a global cybersecurity leader in communication technology, and Vertex, a professional system integrator of 5G private network, join forces for groundbreaking POC targeted to advance 5G private network security within semiconductor manufacturing site framework. Designed to address the specific cybersecurity challenges common in OT networks, collaborative solution offers unparalleled protection, and seamless integration into existing network architectures with minimal disruption to operations during deployment.
Improved Network Security
NEXCOM’s 1U Edge server, the TCA 5170, delivers scalable performance and advanced cybersecurity features, empowering manufacturers with robust OT network protection. Leveraging cutting-edge technologies, the TCA 5170 accelerate encryption and decryption processes, ensures authentication and real-time threat detection, safeguarding private networks against evolving cyber threats. Its scalability makes it ideal for deployments of all sizes, from smaller production lines to semiconductor giants, providing comprehensive security solutions for diverse industrial needs.
More Visibility, Easier Management
The integrated solution simplifies the management of complex OT networks, enabling IT teams to efficiently monitor and manage network security while optimizing resource utilization. CTOne’s virtualized private 5G security software, installed on TCA 5170 and deployed at strategic points at the semiconductor manufacturing site, integrates seamlessly across IT and CT networks to deliver full visibility with real-time monitoring of data traffic. Combined with CTOne’s built-in 5G protection capabilities, the solution enable immediate interception and isolation of threats while supporting a Zero Trust strategy.
“This collaboration has been pivotal in delivering a comprehensive cybersecurity solution for semiconductor manufacturing sites,” said Ming-Yang, Yi, senior manager of AMEA business development group of CTOne. “By integrating our advanced 5G visibility and security capabilities with NEXCOM’s TCA 5170, we’ve created a robust solution that enhances data protection and optimizes operational efficiency of private 5G networks.”
“Working alongside NEXCOM and CTOne has allowed us to deliver a truly comprehensive cybersecurity solution for private 5G network,” said Willis Fu, Technical Director at Vertex. “Bringing together NEXCOM’s TCA 5170 and CTOne’s Mobile Network Security solution ensures seamless protection of the private 5G network, providing our end customer with peace of mind and confidence in their operations.”
“The TCA 5170 is a compact 1U server that offers different configurations and scalable performance, allowing our ecosystem partners to easily adapt and run their applications for deployments of all scales,” said Jennifer Lan, Sales & Marketing Director of Network & Communication Solutions at NEXCOM. “Our successful collaboration with CTOne and Vertex underscores our commitment to providing top-tier security and operational efficiency for our clients.”
Read full Case Study: Security-Solution-to-Protect-Private-Networks-at-Semiconductor-Facilities.pdf (nexcom.com)
This joint solution can be experienced firsthand at upcoming exhibitions:
May 29 – May 31, 2024, CommunicAsia 2024, Singapore, Singapore EXPO, Hall 4, booth 4E3-14June 26 – June 28, 2024, COMNEXT, Japan, Tokyo, Tokyo Big Sight, South Hall, Booth 9-14About NEXCOM
Founded in 1992 and headquartered in Taipei, Taiwan, NEXCOM integrates its diverse capabilities and operates six global businesses, including the Network and Communication Solutions (NCS) unit. NCS focuses on the latest network technology and helps to build reliable network infrastructure, by delivering professional design and manufacturing services for customers all over the world. NCS’s network application platform is widely adopted in Cyber Security, Load Balancing, 5G uCPE, SD-WAN, SASE, Edge Computing, OT Security, Storage, NVR, and other network applications for businesses of all sizes.
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