Artificial Intelligence
Customer relationship management Market to Rise at 11.6% CAGR till 2027; Increasing Number of Company Mergers and Acquisitions will Bode well for Market Growth, says Fortune Business Insights™
Pune, India, Feb. 11, 2021 (GLOBE NEWSWIRE) — The global CRM market size is projected to reach USD 113.46 billion by the end of 2027. The integration of advanced concepts such as AI and IoT will emerge in favor of growth of the overall market in the coming years.. According to a report published by Fortune Business Insights, titled “Customer Relationship Management (CRM) Market Size, Share & COVID-19 Impact Analysis, By Component (Software, Services), By Deployment (On-Premises, Cloud), By Enterprise Size (Large Enterprises, SMEs), By Application (Marketing and Sales Automation, Customer Management, Lead Generation and Customer Retention, Customer Support and Contact Centre, Others), By Vertical (Banking, Financial Services and Insurance (BFSI), Manufacturing, IT and Telecommunications, Retail and Consumer Goods, Healthcare, Transportation and Logistics, Others) and Regional Forecast, 2020 – 2027,” the market was worth USD 47.79 billion in 2019 and will exhibit a CAGR of 11.6% during the forecast period, 2020-2027.
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Customer relationship management (CRM) is a platform that helps organizations and businesses manage their relationships with customers as well as other businesses. The increasing adoption of software as a service across numerous industry verticals will create several growth opportunities for the companies operating in the CRM market. The availability of open source as well as low-cost cloud platforms will lead to wider product adoption across the world. The presence of several large scale vendors will contribute to the growth of the market in the coming years. The increasing investments in the development of advanced CRM and the efforts put in to integrate the latest concepts such as artificial intelligence and IoT will emerge in favor of market growth. The ability of customer relationship management to simplify business management and operations will bode well for the growth of the market in the coming years.
Adoption of CRM Solutions has Risen During the Covid-19 Pandemic
The Customer Relationship Management (CRM) Market recent coronavirus outbreak has created huge panic among people as well as businesses across the world. Accounting to the rapid spread of the disease, governments have enforced strict lockdowns and advised social distancing practices. As a result, several businesses have been forced to shut down. Several businesses have implemented work from home policies. It is observed that CRM software has helped these organizations function seamlessly. Thus, the CRM market will benefit from the ongoing Covid-19 pandemic. Ask For Customization: https://www.fortunebusinessinsights.com/enquiry/customization/customer-relationship-management-crm-market-103418
Increasing Number of Company Collaborations will Emerge in Favor of Market Growth
The Customer Relationship Management (CRM) Market recently encompasses several factors that have contributed to the growth of the overall market in the coming years. Among all factors, the increasing number of company mergers and acquisitions has had the highest impact on market growth. Accounting to the massive potential held by CRM in the IT sector, corporate businesses are looking to collaborate with CRM vendors across the world. In November 2017, Adobe Inc. announced that it has collaborated with Microsoft Corporation. The companies stated that this collaboration was aimed at the development of an integrated customer relationship management and content management solution. The companies will look to combine the resources of both organizations, with a bid to enhancing the operational performance of the CRM solution. Adobe Marketing will be used in tandem with Microsoft Dynamics 365; a step that will help the companies acquire a wider consumer base in the long run. This collaboration will not just benefit the companies but will also aid the growth of the overall CRM market in the coming years.
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Please visit: https://www.fortunebusinessinsights.com/customer-relationship-management-crm-market-103418 North America to Witness Considerable Growth; Increasing Product Adoption by Major Companies in this Region will Bode Well for Market Growth
The Customer Relationship Management (CRM) Market report analyses the latest market trends across five major regions, including North America, Latin America, Europe, Asia Pacific, and the Middle East and Africa. Among all regions, the market in North America is projected to emerge dominant in the coming years. The increasing use of these solutions by large scale companies, especially in the United States will emerge in favor of the growth of the regional market. As of 2019, the market in North America was worth 15.84 billion and this value is projected to increase at a considerable pace in the coming years. The market in Europe will derive growth from the presence of several large scale CRM vendors in countries such as Germany, UK, and France.
List of companies profiled in the Customer Relationship Management (CRM) Market report:
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Industry Developments:
July 2019 – Pipedrive, announced that it will be adding AI capabilities to its existing CRM software. Through the integration of AI, Pipedrive will look to enhance its CRM solutions and subsequently acquire a wider consumer base. Table Of Content:
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Artificial Intelligence
Corporater named a Market Leader in Integrated Risk Management (IRM)
STAVANGER, Norway, May 29, 2024 /PRNewswire/ — Corporater, a global leader in software solutions for Integrated Governance, Performance, Risk, and Compliance (GPRC) Management, is proud to announce the recognition as a Market Leader in Wheelhouse Advisors’ 2024 Integrated Risk Management (IRM) Navigator™ Annual Viewpoint Report and the associated IRM40 vendor listing.
The IRM Navigator™ Report Series offers in-depth analysis and insights into the sector’s landscape. Corporater has been recognized for outstanding contributions to the IRM market, demonstrating significant strengths across multiple segments.
Named a “Market Leader”, Corporater is recognized as one of the top 10 vendors in the IRM40. This list showcases a diverse range of vendors excelling across four critical IRM market segments: Governance, Risk, and Compliance (GRC), Enterprise Risk Management (ERM), Technology Risk Management (TRM), and Operational Risk Management (ORM). These vendors were selected from an extensive analysis of 220 candidates for their significant strengths and innovative approaches to managing complex risk environments.
According to Wheelhouse Advisors, the IRM40 elite group exemplifies the best in integrating strategic foresight with advanced technological solutions, underpinning the importance of robust risk management frameworks in today’s interconnected landscape.
“I am proud and honored for Corporater to be named a Market Leader for IRM. At Corporater, we have been promoting the integrated risk approach as a core capability of our Governance, Performance, Risk, and Compliance platform for almost a decade. Being listed as one of the top 10 vendors globally states the power of the Corporater platform, Corporater’s market contribution, and our alignment with the current trend of adaptable, forward-looking IRM solutions,” said Owe Lie-Bjelland, GPRC Director at Corporater.
John A. Wheeler, Founder and CEO of Wheelhouse Advisors, commented on the selection: “Corporater’s recognition as an IRM Market Leader is a testament to their innovative approach and comprehensive solutions in the IRM space. Their commitment to integrating advanced technologies and addressing diverse risk management needs across multiple segments highlights their pivotal role in the industry.”
For media inquiries, please contact:Owe Lie-BjellandCorporaterEmail: [email protected]
About Corporater:
Corporater is a leading global provider of enterprise software solutions for Governance, Performance, Risk, and Compliance (GPRC) management. Whether traditional challenges such as enterprise risk management, operational risk, internal control system, IT/Cyber/technology risk, compliance management, and Assurance or emerging challenges like ESG or operational resilience, Corporater offers an integrated system on one platform. Visit corporater.com or follow us on LinkedIn.
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Artificial Intelligence
Game, Set, AI: Infosys Brings Advanced AI-led Innovations to Roland-Garros 2024
PARIS, May 29, 2024 /PRNewswire/ — Infosys (NSE: INFY) (BSE: INFY) (NYSE: INFY), a global leader in next-generation digital services and consulting, in partnership with the French Tennis Federation (FFT), today unveiled several AI-first innovations for Roland-Garros 2024, marking a pivotal evolution in the sixth year of their partnership.
Leveraging Infosys Topaz, an AI-first set of services, solutions, and platforms using generative AI technologies, the new feature set will enhance the RG digital experience for fans, players, coaches, and the media. Beyond the set of existing innovations such as AI Assisted Journalism, AI Videos, and Match Centre, the following new experiences are slated to be launched this year.
RG Gen AI Poster Challenge – The RG Gen AI Poster Challenge features on the Roland-Garros digital properties and enables fans to create their artistic renditions of the iconic RG Posters using Generative AI. It brings alive the unique history of RG with modern technology. Fans will also be able to vote for their favorite poster; and winners will be awarded tickets for the RG 2025 edition.AI Bracket Challenge – The AI Bracket Challenge introduces a gamified layer to the Roland-Garros experience, inviting fans to engage in predictive gameplay by forecasting match outcomes throughout the tournament. It also features an AI powered auto predict feature that fans can leverage to help complete their brackets. The feature adds a competitive and immersive element to the tournament experience, with winners slated to get access to 2025 match tickets.New Symbol Room in RG’s Infosys 3D Art Museum – The newly introduced Symbol Room in the Infosys 3D Art Museum enriches the virtual visitor experience by providing a digital showcase of iconic symbols and moments from Roland-Garros history. This room, accessible through the RG website, features high-resolution 3D scans of memorabilia, interactive exhibits, and detailed narratives that bring the tournament’s storied past to life.Split Screen Analysis in Players Portal – The enhanced Split Screen Analysis tool in the Players Portal offers a sophisticated analytical platform designed specifically for players and coaches. By providing side-by-side video comparisons and real-time performance analytics, this tool helps users dissect and understand gameplay nuances. Players can review their performances, compare them with past games or those of their opponents, and receive tailored feedback generated through AI-driven insights. This analysis supports strategic planning and training, allowing players to adapt their techniques and strategies based on detailed, data-backed evaluations.Sumit Virmani, EVP and Global Chief Marketing Officer, Infosys, said, “The AI-first initiatives deployed at this year’s Roland-Garros exemplify our commitment to not just enhancing the game using cutting edge technologies, but transforming how fans, players, and the media experience it. By leveraging our industry-leading, AI-suite of offerings, Infosys Topaz, we are proud to preserve the tournament’s heritage while pushing the boundaries of application of AI and digital technology in sports.”
Stephane Morel, CEO, FFT, said, “Our partnership with Infosys has been instrumental in integrating AI technology at Roland-Garros, setting a new standard for how major sporting events can engage with digital innovation to enhance global fan engagement and player performance.”
Off court, Infosys and FFT continue a successful STEM program that will engage 30 students from Gerson School in Paris, providing them with firsthand learning experiences at Roland-Garros. Students will visit Roland-Garros and take part in dedicated workshops with tech experts from Infosys, aimed at helping them develop an understanding about how technology is used in tennis, further bridging the gap between technology and practical education.
The tournament runs from 20th May 2024 to 9th June 2024. To experience the latest digital innovations, visit Roland-Garros.com.
For more information on the partnership visit: www.infosys.com/roland-garros/.
About Roland-Garros
Roland-Garros is a must-see event for sports lovers and the general public alike. In 2023, Roland-Garros opened its doors to 633,222 spectators and was broadcast in 220 territories around the world, making it a major global sporting event. Organized by the French Tennis Federation, Roland-Garros is the only Grand Slam tournament to be played on clay, one of the oldest and noblest surfaces in the history of tennis.
About Infosys
Infosys is a global leader in next-generation digital services and consulting. Over 300,000 of our people work to amplify human potential and create the next opportunity for people, businesses and communities. We enable clients in more than 56 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer clients, as they navigate their digital transformation powered by cloud and AI. We enable them with an AI-first core, empower the business with agile digital at scale and drive continuous improvement with always-on learning through the transfer of digital skills, expertise, and ideas from our innovation ecosystem. We are deeply committed to being a well-governed, environmentally sustainable organization where diverse talent thrives in an inclusive workplace.
Visit www.infosys.com to see how Infosys (NSE, BSE, NYSE: INFY) can help your enterprise navigate your next.
Safe Harbor
Certain statements in this release concerning our future growth prospects, or our future financial or operating performance, are forward-looking statements intended to qualify for the ‘safe harbor’ under the Private Securities Litigation Reform Act of 1995, which involve a number of risks and uncertainties that could cause actual results or outcomes to differ materially from those in such forward-looking statements. The risks and uncertainties relating to these statements include, but are not limited to, risks and uncertainties regarding the execution of our business strategy, our ability to attract and retain personnel, our transition to hybrid work model, economic uncertainties, technological innovations such as Generative AI, the complex and evolving regulatory landscape including immigration regulation changes, our ESG vision, our capital allocation policy and expectations concerning our market position, future operations, margins, profitability, liquidity, capital resources, our corporate actions including acquisitions, and cybersecurity matters. Important factors that may cause actual results or outcomes to differ from those implied by the forward-looking statements are discussed in more detail in our US Securities and Exchange Commission filings including our Annual Report on Form 20-F for the fiscal year ended March 31, 2023. These filings are available at www.sec.gov. Infosys may, from time to time, make additional written and oral forward-looking statements, including statements contained in the Company’s filings with the Securities and Exchange Commission and our reports to shareholders. The Company does not undertake to update any forward-looking statements that may be made from time to time by or on behalf of the Company unless it is required by law.
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Artificial Intelligence
AddSecure to provide proactive fleet technology to avoid DVS consequences
NORTHAMPTON, England, May 29, 2024 /PRNewswire/ — AddSecure will deploy its latest PSS solution across NE Transport Solutions’ vehicles, ensuring DVS compliance and preventing potential fines.
Leading European provider of secure IoT connectivity and end-to-end solutions, AddSecure, has joined forces with Essex-based transport operator, NE Transport Solutions, to ensure the safety of vulnerable road users across London.
NE Transport Solutions provide general haulage across the UK, operating a fleet of 34 vehicles. The company works with major European suppliers providing last mile delivery of their goods to construction sites across London and needed to make sure every vehicle was ready for the regulation changes coming into force later this year.
Transport for London (TFL)’s Direct Vision Standard (DVS) is due to change in October 2024, meaning heavy goods vehicles (HGVs) will need to fit a Progressive Safe System (PSS) – which warns drivers of the presence of vulnerable road users in blind spots at the nearside and front of the vehicle – if falling beneath the three-star threshold.
With a market-leading PSS offering, NE Transport Solutions approached AddSecure to provide and fit their latest solution to each of its 34 vehicles, ensuring it was operating DVS-compliant fleet and avoiding potential fines.
Zoltan Serfozo, Transport Manager, NE Transport Solutions, said; “With AddSecure as our new supplier, we’re now able to install a standalone solution, that doesn’t need to be integrated with our existing telematics or vehicle cameras. We feel this minimises risk to our business as it’s efficient, effective and avoids vehicle downtime.”
Zoltan has proactively implemented AddSecure’s RoadView BSD solution into his business ahead of the October 2024 deadline, enabling NE Transport Solutions to avoid any potential distruption that might be experienced with an influx of requests nearer the time.
Ensuring the entire fleet is compliant well ahead of the deadline will mitigate any potential restrictions on vehicle entry to London – resulting in a seamless service and customer satisfaction.
Paul Lawrence, managing director at AddSecure UK, said: “The pending changes to operating fleets within the Greater London area is something every operator needs to be aware of. NE Transport Solutions have taken the step of ensuring its vehicles are DVS compliant well ahead of the October deadline.
“We are seeing an increase in businesses looking to install equipment ahead of the changes and urge any operators considering making the change to act sooner rather than later to avoid delays with installation.”
To find out more about Progressive Safe System solutions for your fleet, visit AddSecure.
For more information, please contact:Helena Ferraro, Marketing Manager, Smart Transport UK, AddSecureTel. +443301112636, [email protected] Grandin, Director Corporate Communications, AddSecure GroupMobile: +46 70 689 52 08, [email protected]
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