Artificial Intelligence
ACM CONFERENCE SHOWCASES RESEARCH ON FAIRNESS, ACCOUNTABILITY AND TRANSPARENCY IN ALGORITHMIC SYSTEMS
New York, NY, Feb. 25, 2021 (GLOBE NEWSWIRE) — The 2021 ACM Conference on Fairness, Accountability and Transparency (ACM FAccT), to be held virtually from March 3-10, brings together researchers and practitioners interested in fairness, accountability, and transparency in socio-technical systems. ACM FAccT provides a forum for research work in a variety of disciplines, including computer science, statistics, the social sciences and law. The work published at FAccT represents the cutting edge of practical applications of AI algorithms in hiring, policing, standardized test bias and privacy protection, among many other areas that impact daily life.
“FAccT is a leading venue for advancing the science of fairness and accountability of AI systems” according to General Co-chair Richard Zemel, co-founder of the Vector Institute for Artificial Intelligence. “Last year, more than 600 academic researchers, policymakers and practitioners attended the conference. This year, we expect that number to double.”
The issues that the FAccT community centers in its work are more important than ever. This year’s conference takes place in the context of a worldwide reckoning with racism and other forms of injustice, in society generally and within the field of computing in particular. Such questions are not only a matter of personal and professional concern, but also a perennial focus of FAccT scholarship. In this light, there is especially welcome attention to insufficiently addressed issues in computing relating to anti-Blackness and the advancement of social justice in relation to design of computational systems.
“The most important themes we see emerging this year include scholarship on systemic racism and discrimination, use of AI in health and health inequities, and the growing demand for new forms of accountability around the world,” said ACM FAccT General Co-chair William Isaac, a senior research scientist with DeepMind. He added, “While we will miss gathering in person, moving online provides a way to lower barriers to conference participation and prioritize racial equity, diversity, inclusion, and climate justice.”
This year ACM FAccT introduced several innovative programs to increase participation in the conference by previously underrepresented groups including: offering significantly reduced conference registration prices for students and attendees from economically developing countries, and offering internet bandwidth and carers’ grants to support attendees faced with greater personal and professional demands during the pandemic.
Added General Co-chair Madeleine Clare Elish, a senior research scientist with Google Research, “FAccT is changing what computer science conferences look like. Our aim is to be more interdisciplinary and open to different communities of scholarship and practice. Conference leaders and attendees represent a diverse range of perspectives, spanning not only computer science, social science and law but also academia, industry, civil society, and community organizing. This year’s program reflects this diversity and presents investigations that not only extend current research but also investigate core assumptions and propose alternative designs, practices, and policies.”
ACM FAccT 2021 HIGHLIGHTS
Keynote Addresses
“Health, Technology, and Race”
Yeshimabeit Milner, Founder & Executive Director of Data for Black Lives
Discussant: Mary Gray, Senior Principal Researcher at Microsoft Research
Yeshimabeit Milner is the Founder & Executive Director of Data for Black Lives. She has worked since she was 17 behind the scenes as a movement builder, technologist and data scientist on a number of campaigns. She started Data for Black Lives because for too long she straddled the worlds of data and organizing and was determined to break down the silos to harness the power of data to make change in the lives of Black people. In two years, Data for Black Lives has raised over $3 million, hosted two sold out conferences at the MIT Media Lab and has changed the conversation around big data & technology across the US and globally. As the founder of Data for Black Lives, her work has received much acclaim. Yeshimabeit is an Echoing Green Black Male Achievement Fellow, an Ashoka Fellow and joins the founders of Black Lives Matter and Occupy Wall Street in the distinguished inaugural class of Roddenberry Foundation Fellows. In 2020, Yeshimabeit was honored as a Forbes 30 under 30 social entrepreneur.
“In Praise of (Flawed) Mathematical Models”
Katrina Ligett, Associate Professor of Computer Science at Hebrew University
Discussant: Suresh Venkatasubramanian, Professor of Computer Science at University of Utah
Katrina Ligett is an Associate Professor of Computer Science at Hebrew University, where she is also a member of the Federmann Center for the Study of Rationality. Her work is in algorithms, particularly in data privacy, algorithmic fairness, algorithmic game theory, and online algorithms. She was previously an Assistant Professor of Computer Science and Economics at Caltech (2011-2017), and was a postdoctoral fellow in Computer Science at Cornell University (2009-2011). Prior to joining Caltech, Katrina received her PhD in computer science from Carnegie Mellon University in 2009. Katrina is a recipient of a NSF CAREER award and a Microsoft Faculty Fellowship. Katrina has been affiliated with programs at the Simons Institute for Theoretical Computer Science at Berkeley, on Economics and Computation and on Algorithms and Uncertainty. She co-organized a Simons Institute program on Data Privacy in Spring 2019. Her research is funded in part by the Israeli Science Foundation (ISF), a Simons Foundation Collaboration grant, a grant from Georgetown University, and DARPA/US Air Force.
“Algorithms, Accountability and Journalism”
Julia Angwin, Editor-in-chief and Founder of The Markup
Discussant: Carly Kind, Director of The Ada Lovelace Institute
Julia Angwin is an award-winning investigative journalist and editor-in-chief of The Markup, a nonprofit newsroom that investigates the impacts of technology on society. Julia was a previously a senior reporter at the independent news organization ProPublica, where she led an investigative team that was a Finalist for a Pulitzer Prize in Explanatory Reporting in 2017 andwon a Gerald Loeb Award in 2018.From 2000 to 2013, she was a reporter at The Wall Street Journal, where she led a privacy investigative team that was a Finalist for a Pulitzer Prize in Explanatory Reporting in 2011 and won a Gerald Loeb Award in 2010. In 2003, she was on a team of reporters at The Wall Street Journal that was awarded the Pulitzer Prize in Explanatory Reporting for coverage of corporate corruption. She is also the author of Dragnet Nation: A Quest for Privacy, Security and Freedom in a World of Relentless Surveillance (Times Books, 2014) and Stealing MySpace: The Battle to Control the Most Popular Website in America (Random House, March 2009). She earned a BA in mathematics from the University of Chicago, and an MBA from the Graduate School of Business at Columbia University.
Plenary Panels
This year the conference is introducing plenary panel sessions to highlight key issues facing the field from disciplines and regions that have been historically underrepresented in the conference.
Machine Learning and Health Inequities during COVID. Panelists: Marzyeh Ghassemi (U of Toronto), Seda Gürses (TU Delft), and Inioluwa Deborah (Deb) Raji (Mozilla)
Relevance and Applicability of Causality for Algorithmic Fairness. Panelists: Kouske Imai (Harvard), Issa Kohler-HausmannKosuke (Yale), and Ricardo Silva (UCL)
Alternative Futures. Panelists:Sasha Costanza-Chock (MIT), Cori Crider (Foxglove), and Vidushi Marda (Article19)
Accepted Papers
For a complete list of research papers and posters which will be presented at the FAccT Conference, visit https://facctconference.org/2021/acceptedpapers.html
Accepted Tutorials
ACM FAccT Tutorials aims to introduce technical, policy, regulatory, ethical, or social science aspects of FAccT issues for a broad audience. The goal of tutorials, whether introducing methods, presenting a broad overview of an application domain, or a deep dive on a case study, is to educate and broaden the perspective of our interdisciplinary community. For a complete list of tutorials which will be presented at the FAccT Conference, visit https://facctconference.org/2021/acceptedtuts.html
CRAFT Sessions
CRAFT, which stands for Critiquing and Rethinking Accountability, Fairness and Transparency, explicitly push the boundaries of FAccT as a field of study and a community of practice. These sessions bring together academics of all disciplines and people representing different communities of practice (including journalism, advocacy, activism, organizing, education, art, spirituality, public authorities) in the spirit of reflection and engagement. For a complete list of CRAFT sessions which will be presented at the FAccT Conference, visit https://facctconference.org/2021/acceptedcraftsessions.html
About ACM
ACM, the Association for Computing Machinery, is the world’s largest educational and scientific computing society, uniting computing educators, researchers and professionals to inspire dialogue, share resources and address the field’s challenges. ACM strengthens the computing profession’s collective voice through strong leadership, promotion of the highest standards, and recognition of technical excellence. ACM supports the professional growth of its members by providing opportunities for life-long learning, career development, and professional networking.
Jim Ormond Association for Computing Machinery (212) 626-0505 [email protected]
Artificial Intelligence
Vehicle Armor Materials Market worth $9.3 billion by 2029 – Exclusive Report by MarketsandMarkets™
CHICAGO, March 19, 2024 /PRNewswire/ — The report “Vehicle Armor Materials Market by Type (Metals & Alloys, Ceramics, Composites, Fiberglass, Aramid Fibers), Application (Defense, Para Military, Police, Security Agencies, Personal), and Region (North America, Europe, APAC, ROW) – Global Forecast to 2029”, is projected to reach USD 9.3 billion by 2029, at a CAGR of 6.7% from USD 6.7 billion in 2024.
The growth of the vehicle armor materials market is propelled by a confluence of factors that highlight the evolving demands of modern security and defense requirements. At the forefront, increasing geopolitical tensions and the proliferation of asymmetric warfare have heightened the need for enhanced protective measures for military and civilian vehicles alike. Nations around the world are investing in advanced armor solutions to safeguard personnel and assets against a diverse array of threats, including ballistic, blast, and improvised explosive devices (IEDs). This necessity has catalyzed significant research and development efforts aimed at creating materials that offer superior protection without compromising vehicle performance, leading to innovations in lightweight composites, ceramics, and high-strength alloys. Technological advancements play a pivotal role, enabling the development of materials that provide improved ballistic resistance, durability, and multi-threat protection. The drive for lighter, more efficient armor solutions reflects the dual need for mobility and security, particularly in military contexts where operational flexibility and fuel efficiency are crucial. Moreover, the civilian sector’s growing interest in personal security has expanded the market for armored vehicles, further stimulating demand for advanced armor materials. Regulatory frameworks and defense spending also significantly influence market dynamics. Governments and international bodies are implementing stringent safety standards and investing in modernization programs for defense forces, which, in turn, drives the procurement of vehicles equipped with the latest armor technologies. Additionally, the push towards standardization and interoperability in defense procurement across alliances like NATO encourages the adoption of advanced materials that meet these unified standards. Environmental considerations are increasingly becoming a factor in the development and selection of armor materials, as stakeholders seek sustainable options that reduce the environmental impact of manufacturing and disposal. This shift towards eco-friendly materials aligns with broader global initiatives to combat climate change and promotes the integration of green technologies in the defense sector. In essence, the growth of the vehicle armor materials market is driven by a complex interplay of security needs, technological innovation, economic factors, and environmental considerations. Together, these elements underscore the market’s response to the pressing demands for protection in an uncertain world, ensuring continued investment and development in the field of advanced armor materials.
Browse in-depth TOC on “Vehicle Armor Materials Market”
187 – Tables45 – Figures209 – Pages
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“Defense by application is projected to be the largest, in terms of value, during the forecast period.”
The defense sector stands as the largest market for vehicle armor materials due to several key factors that uniquely position it as the primary driver of demand within the industry. Firstly, defense organizations worldwide prioritize the protection of military personnel and assets, necessitating the deployment of armored vehicles equipped with advanced protective solutions. The nature of modern warfare, characterized by asymmetrical threats, guerrilla tactics, and the proliferation of sophisticated weaponry, underscores the critical importance of effective armor materials in safeguarding against ballistic, blast, and improvised explosive device (IED) threats. Furthermore, defense budgets allocated by governments and international organizations prioritize investments in vehicle armor materials as part of broader defense modernization efforts. With significant financial resources dedicated to enhancing military capabilities and ensuring force readiness, defense procurement programs drive substantial demand for state-of-the-art armor technologies. This sustained investment enables defense contractors and material suppliers to innovate and develop advanced armor materials that meet the stringent requirements of military specifications and standards. The defense sector’s prominence in the vehicle armor materials market is also underscored by its unique operational requirements and mission profiles. Military vehicles must withstand a wide range of threats while maintaining mobility, agility, and operational effectiveness in diverse environments. This necessitates the use of lightweight yet durable materials that offer superior protection without compromising vehicle performance. Additionally, the need for interoperability and compatibility with existing vehicle platforms further drives demand for armor materials that can be seamlessly integrated into various defense systems and vehicle architectures. Moreover, the defense sector serves as a catalyst for technological innovation and research in armor materials. Defense contractors collaborate with leading material scientists, research institutions, and technology companies to develop cutting-edge solutions that push the boundaries of material science and engineering. These collaborative efforts result in continuous advancements in armor materials, including lightweight composites, advanced ceramics, and high-strength alloys, which not only enhance protection but also contribute to overall vehicle performance and survivability.
“Paramilitary by application is projected to be the second largest, in terms of value, during the forecast period.”
The paramilitary sector emerges as the second largest segment in the vehicle armor materials market due to several significant factors that reflect its distinct operational needs and security challenges. Firstly, paramilitary organizations, including law enforcement agencies, border security forces, and private security firms, face a wide range of threats like those encountered by military forces. These threats include armed attacks, insurgent activities, organized crime, and terrorism, necessitating the deployment of armored vehicles equipped with advanced protective solutions. Paramilitary organizations often operate in high-risk environments where the risk of encountering ballistic and blast threats is prevalent. As such, there is a growing recognition of the importance of vehicle armor materials in ensuring the safety and security of personnel engaged in law enforcement and security operations. This awareness drives the demand for armored vehicles specifically tailored to paramilitary requirements, such as armored personnel carriers, riot control vehicles, and convoy protection vehicles, among others. Moreover, the increasing frequency and severity of security incidents globally have prompted paramilitary organizations to invest in enhancing their protective capabilities. This includes procuring armored vehicles and outfitting existing vehicles with advanced armor materials to mitigate risks and improve operational effectiveness. The paramilitary sector’s focus on rapid response and crisis management further underscores the need for agile and adaptable armor solutions that can withstand diverse threats while maintaining mobility and situational awareness. Additionally, regulatory and safety standards play a crucial role in driving demand within the paramilitary segment. Governments and regulatory bodies impose stringent requirements on law enforcement and security agencies to ensure the safety and well-being of personnel and civilians during operations. Compliance with these standards necessitates the adoption of certified armor materials that meet or exceed established safety and performance criteria, driving demand for high-quality armor solutions within the paramilitary sector. Furthermore, the paramilitary sector benefits from technological advancements and innovations in armor materials developed for military applications. Many of the materials and technologies initially developed for military use are adapted and applied to paramilitary vehicles, providing paramilitary organizations with access to state-of-the-art armor solutions that offer superior protection and performance.
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“Metal & Alloys by type segment is projected to be the largest, in terms of value, during the forecast period.”
Metals and alloys constitute the largest segment of the vehicle armor market, playing a foundational role in providing robust protection against ballistic threats and explosions. This dominance is rooted in the long-standing use of metals such as steel, aluminum, and titanium in armor applications, owing to their inherent strength, durability, and versatility. Steel remains a staple material in armored vehicle construction due to its excellent ballistic resistance and cost-effectiveness.
Alloys, which are combinations of metals with other elements, further enhance the performance of armor materials by imparting specific properties such as increased hardness, toughness, and corrosion resistance. Advanced alloy compositions, including high-strength steels and aluminum alloys, enable armor designers to achieve optimal balance between protection and weight, crucial for maintaining vehicle mobility and agility on the battlefield. Moreover, metals and alloys offer flexibility in armor design and manufacturing processes, allowing to produce custom-shaped armor components tailored to fit specific vehicle configurations and protection requirements. This adaptability is essential for addressing diverse threats and operational environments encountered by military and paramilitary forces. Furthermore, metals and alloys are readily available materials with established manufacturing processes, making them accessible and cost-effective options for armor applications. Their widespread use in the automotive and aerospace industries also ensures a mature supply chain and robust quality control standards, contributing to the reliability and performance of armored vehicles. While other materials such as composites and ceramics have gained traction in certain applications, metals and alloys remain the preferred choice for primary armor components, particularly in heavy armored vehicles such as main battle tanks and armored personnel carriers. Their proven performance, reliability, and affordability cement their position as the largest segment of the vehicle armor market, serving as the backbone of protective solutions for military, law enforcement, and civilian vehicles worldwide.
“Asia Pacific is expected to be the fastest growing market for vehicle armor materials during the forecast period, in terms of value.”
The Asia-Pacific region emerges as the fastest-growing region in the vehicle armor materials market due to several key factors that underscore its dynamic economic, geopolitical, and security landscape. Firstly, the region’s rapid economic growth, industrialization, and urbanization have led to increased defense spending among many countries, driven by the need to modernize military capabilities and address emerging security challenges. This substantial investment in defense procurement programs stimulates demand for vehicle armor materials to equip military fleets with advanced protective solutions. Moreover, the Asia-Pacific region is characterized by diverse security threats, including territorial disputes, geopolitical tensions, and transnational terrorism, which necessitate robust protective measures for military and paramilitary forces. Heightened security concerns have prompted governments to prioritize investments in armored vehicles equipped with the latest armor technologies to ensure the safety and security of personnel and assets. Additionally, the rise of asymmetric warfare and non-traditional security threats, such as insurgency, piracy, and cyber-attacks, further drives demand for vehicle armor materials across the Asia-Pacific region. Paramilitary forces and law enforcement agencies increasingly require armored vehicles capable of withstanding ballistic, blast, and improvised explosive device (IED) threats in challenging operational environments. Furthermore, the Asia-Pacific region benefits from a burgeoning automotive industry, which serves as a significant driver of demand for vehicle armor materials. The increasing popularity of armored civilian vehicles, including luxury cars, SUVs, and commercial vehicles, reflects growing concerns over personal security and the protection of high-profile individuals, government officials, and corporate executives in the region.
Additionally, technological advancements and innovations in armor materials play a pivotal role in driving market growth in the Asia-Pacific region. Rapid advancements in material science and engineering enable the development of lightweight composites, advanced ceramics, and high-strength alloys that offer superior ballistic resistance while reducing vehicle weight and improving fuel efficiency — factors that are particularly relevant in the context of military and civilian vehicle applications in the region. Furthermore, government initiatives aimed at fostering domestic defense industries and enhancing self-reliance in defense manufacturing contribute to the growth of the vehicle armor materials market in the Asia-Pacific region. Investments in research and development, technology transfer agreements, and collaborations with international defense contractors facilitate the indigenous production of armor materials and armored vehicles, driving market expansion and innovation.
The key players in this market are DuPont de Nemours, Inc (US), Saint-Gobain SA (France), ATI, Inc. (US), Honeywell International Inc. (US), Teijin Limited (Japan), Alcoa Corporation (US), Tata Steel Limited (India), Ceramtec (Germany), SAAB AB (Sweden), Morgan Advanced Materials (UK) etc.
Browse Adjacent Market: Ceramics and Glass Market Research & Consulting
Related Reports:
Armor Materials Market – Global Forecast to 2027
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Artificial Intelligence
SUSE Strengthens Container Management Portfolio to Help Platform Engineering Teams Manage at Scale, Support AI/ML Workloads
New enterprise-grade capabilities added to Rancher Prime 3.0 include enabling platform engineering teams to deliver self-service PaaS; general availability of the Rancher Prime Application Collection; and enhanced AI/ML workload supportOptimized SUSE Edge 3.0 enables security and scalability through open sourcePARIS, March 19, 2024 /PRNewswire/ — SUSE®, the company behind SUSE Linux Enterprise, Rancher Prime, and NeuVector Prime, today announced enhancements across its cloud native and Edge portfolio to enable customers to securely deploy and manage business-critical workloads anywhere. New capabilities in Rancher Prime 3.0, SUSE’s commercial offering of Rancher, the industry’s most widely adopted open source enterprise container management platform, and SUSE Edge 3.0 commit to enabling choice and providing secure platforms through 100 percent open source solutions.
“At SUSE, our commercial and open source users are equally important,” said Peter Smails, general manager of the SUSE Enterprise Container Management business unit. “As such, our mission is two-fold; we need to deliver the capabilities our enterprise customers require in order to deploy and manage their business critical production workloads, while also continuing to invest in innovation to support and grow our huge community of open source users. Today’s announcement speaks to both.”
Security and Lifecycle Management, Enabling Self-Service PaaS with Rancher PrimeNew capabilities in Rancher Prime 3.0 help platform engineering teams deliver self-service Platform-as-a-Service (PaaS) to their developer communities, and enhanced support for AI workloads.
New Rancher Prime 3.0 enhancements include:
Enhanced secure software supply chain with SLSA certification and software bill-of-materials (SBOM) provides the trusted delivery enterprises need.Updated software lifecycle management delivers consistent, repeatable releases closely aligned with upstream Kubernetes lifecycleGeneral availability of Cluster API and new Cluster Classes enables platform engineering teams to deliver self-service PaaS, allowing them to scale with automation and accelerate code-to-production.General availability of the Rancher Prime Application Collection delivers open source applications through a single, trusted, enterprise-grade distribution platform.Certified Kubernetes distributions RKE2 and K3s have been enhanced to automatically detect/configure the use of NVIDIA’s container runtimes simplifying the deployment of AI/ML workloads.SUSE is also introducing Rancher Enterprise, a single package and price for the entire portfolio of Rancher Prime including multi-cluster management, OS management, VM management, persistent storage, and SUSE’s certified Linux OS, SUSE Linux Enterprise Micro.
Continued Investment in Open Source Innovation and CommunitySUSE continues to invest in open source innovation across its entire cloud native portfolio to support its large community of users. Key enhancements include:
Harvester 1.3.0: GPU cards support creation of virtual GPUs (vGPUs) allowing users to assign a vGPU to one or more VMs created by Harvester and Arm support in technical preview is now available.Longhorn 1.6.0: The latest update to the Data Engine Version 2.0 technical preview enables seamless performance volume backup and restoration of operations between version one and two data engines.RKE2 and K3s: NVIDIA GPU support and full Arm support have reached general availability.NeuVector Prime 5.3.0: New features include egress network connection visibility and GitOps automation and expanded support for arm64 architectures.To read a full list of updates see here.
SUSE Edge 3.0 extends the power of open source to the edgeCustomer demands to deliver superior edge experiences are increasing rapidly. According to IDC, 25 percent of enterprise infrastructure spending will be for edge1. SUSE Edge 3.0 is addressing these growing demands by delivering a highly validated, integrated, edge optimized stack.
“Edge is the next frontier of innovation, but many organizations face challenges – knowledge of how to deploy at this scale to resource constraints to technical debt – in accelerating transformation at the edge,” said Keith Basil, general manager of SUSE Edge business unit. “Edge is essentially about pushing business value and compute power to where the customers and the data are, where it does the best good. SUSE Edge 3.0 is what teams need to deploy edge securely, confidently and at scale, ultimately helping them grow and sustain their competitive advantage.”
Purpose-built for the edge on SUSE’s 100 percent open source foundation, SUSE Edge 3.0 offers:
Fully integrated, cloud native edge platform: Increase efficiency across your edge infrastructure.Enterprise-grade security: Full platform, data center-grade security to every edge device, wherever it is located.Scalability: Easily deploy and manage edge infrastructure, from hundreds to tens of thousands of nodes.”Rancher Prime lets us manage everything that is underneath, all the way down to bare metal, or the edge. There are a number of other solutions out there, some of which may be better on specific parts of the chain, but SUSE Edge is providing the full chain,” said Hans Zenth, Technical Project Manager, R&D at Danelec. “It has actually been a benefit that this is a one-stop shop. It’s only SUSE taking full responsibility for the entire chain.”
Rancher Prime 3.0 and SUSE Edge 3.0 will be generally available in April 2024. To learn more, connect with SUSE at KubeCon Europe 2024 booth G5.
About SUSESUSE is a global leader in innovative, reliable and secure enterprise open source solutions, including SUSE Linux Enterprise, Rancher and NeuVector. More than 60% of the Fortune 500 rely on SUSE to power their mission-critical workloads, enabling them to innovate everywhere – from the data center to the cloud, to the edge and beyond. SUSE puts the “open” back in open source, collaborating with partners and communities to give customers the agility to tackle innovation challenges today and the freedom to evolve their strategy and solutions tomorrow. For more information, visit www.suse.com.
Media [email protected]
1 IDC, Worldwide Edge Enterprise Infrastructure Forecast, 2022-2027 (IDC #US5131392, November 2023)
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Artificial Intelligence
IFS Appoints Merlin Knott as President of IFS assyst
LONDON, March 19, 2024 /PRNewswire/ — IFS, the global cloud enterprise software company, today announced that it has appointed Merlin Knott as President of the IFS Enterprise Service Management business. The appointment signals the company’s commitment to customer success and growth through new routes-to-market, reflecting the opportunity and value enterprise service management presents.
Following a career leading high-growth enterprise software channel organizations and regional teams including SAP, Cura Software, and MicroStrategy, Knott joined IFS in 2019 to run IFS’s strategically important global Partner and Channel organization. Under his leadership, IFS Partners grew to contribute over 40% of software license revenue and become an ecosystem that helped propel IFS’s growth trajectory.
In his new role leading the IFS assyst team, Knott will continue to focus on supporting our global customer base. He will bring a new dimension to what IFS assyst can offer customers across the IFS eco-system by commercializing IFS’s full suite of service offerings.
IFS assyst transforms how businesses can deliver internal service management including, IT services across their organization, and continue in their journeys to unify operational service management. Spanning enterprise service management, the IFS assyst solutions encompass self-service portals and searchable knowledge bases, dispatch service requests, remote assistance, and service parts availability. They also include field service execution, where users can receive service requests, check feasibility and provide service reports. IFS assyst deliver this while staying true to their commitment to deliver low total cost of ownership, quick time-to-value and a no-fuss experience.
Michael Ouissi, Group Chief Operating Officer, IFS, commented: IFS assyst offers a compelling value proposition for customers across the IFS portfolio and Merlin has the proven track record of being adept at finding routes-to-market that can drive rapid growth. This move signals our intent to increase market share as our competitors simply cannot offer the breadth and depth of our complete service management offering. I am looking forward to working with Merlin on this exciting next stage of growth.”
Merlin Knott, President, IFS assyst, commented: “I am incredibly excited about the opportunity to demonstrate to existing and future customers, the value that IFS assyst can deliver. IFS is the only solutions provider that can deliver comprehensive, end-to-end service solutions to customers across industries. We offer a single platform to deal with a range of customer inquiries, all while keeping the end user fully informed of activities and resolution timeline.”
About IFS
IFS develops and delivers cloud enterprise software for companies around the world who manufacture and distribute goods, build and maintain assets, and manage service-focused operations. Within our single platform, our industry specific products are innately connected to a single data model and use embedded digital innovation so that our customers can be their best when it really matters to their customers-at the Moment of Service™. The industry expertise of our people and of our growing ecosystem, together with a commitment to deliver value at every single step, has made IFS a recognized leader and the most recommended supplier in our sector. Our team of over 6,000 employees every day live our values of agility, trustworthiness and collaboration in how we support our 6,500+ customers. Learn more about how our enterprise software solutions can help your business today at ifs.com.
IFS Press Contacts:
MEA& APJ: Adam GillbeCorporate CommunicationsEmail: [email protected]: +44 7775 114 856
USA: Mairi MorganCorporate CommunicationsEmail: [email protected] Phone: +44 7918 607 299
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