Artificial Intelligence
Global Contact Center Work Workforce Management Product and Market Report 2021-2022 Featuring Aspect, Calabrio, NICE, Puzzel, Verint, Authority Software, Eleveo, Playvox and Salesforce
Dublin, March 19, 2021 (GLOBE NEWSWIRE) — The “2021-2022 Workforce Management Product and Market Report” report has been added to ResearchAndMarkets.com’s offering.
The 14th edition of the Workforce Management Product and Market Report presents an in-depth analysis of the contact center WFM market, the competitive landscape, vendors, product suites, technology and innovation. The Report examines the business, market and technology trends and challenges confronting contact centers in the wake of the COVID-19 pandemic.
It explores the technology and applications of new-gen WFM, which is an essential part of the transformation taking place in contact centers. The Report analyzes WFM market activity and provides 5-year projections. It also presents customer satisfaction survey results that rate the vendors and their products.
The 2021 – 2022 Workforce Management Product and Market Report feature 5 WFM vendors: Aspect, Calabrio, NICE, Puzzel and Verint. It also provides a high-level overview of four new competitors in the WFM arena: Authority Software, Eleveo, Playvox and Salesforce.
The workforce management (WFM) market has attracted more investments and research and development (R&D) dollars in 2020 than ever before. This market has been advancing slowly toward digital transformation in the last couple of years. The pandemic has compelled enterprise and contact center executives to recognize the need to speed up the overhaul of their service environments along with their agent onboarding, scheduling and oversight capabilities.
New-gen WFM: Uniquely suited to address pandemic-related challenges and beyond
The migration of workers to home offices has complicated the scheduling challenge and created new issues for contact center management. For agents working at home, the pandemic has also shifted the work/life balance in often unexpected ways. New-gen WFM solutions have been instrumental in addressing the work-at-home (WAH) staffing challenge, supporting flex scheduling, agent self-service, mobility, and virtual hiring and onboarding of new agents.
The more advanced WFM solutions have been essential tools for helping contact center supervisors and managers monitor their staff, regardless of where they are located, and keep them engaged. Among the most important capabilities for this purpose in WFM, suites are real-time adherence, intraday management, mobility, self-service. gamification and bi-directional communication.
Once the pandemic eases worldwide, businesses will be confronted with the challenge of bringing some or all of their staff back into the office. This will be another driver of WFM growth, as these solutions will be a critical part of the process. Contact centers will use WFM to build schedules that minimize service disruptions, and innovative WFM vendors will develop features that allow employees to work together safely on-site. The specialized forecasting, scheduling and oversight capabilities of WFM solutions give contact centers a major advantage over other departments that lack these tools. The Report Includes:
Key Topics Covered:
1. Executive Summary
2. Introduction
3. Research Methodology 4. Workforce Management Defined 5. Workforce Management Trends and Challenges 6. Workforce Management Market Innovation 7. New-Gen WFM is the Future 8. WFM Opportunities Driven by the Pandemic
9. WFM Keeps WAH and Remote Staff Engaged and in Touch 10. Looking Ahead: Planning for the New Normal 11. Consolidating Front and Back-Office Operations 12. Workforce Management Market Activity Analysis 13. WFM Adoption Rate
14. WFM Market Projections 15. WFM Competitive Landscape 16. High-Level Functional Summary 17. WFM Implementation Analysis
18. WFM Vendor Satisfaction Analysis 19. Pricing 20. Company Reports 21. Appendix: WFM Vendor Directory
For more information about this report visit https://www.researchandmarkets.com/r/kxnyyc
3.1 Report Participation Criteria
4.1 WFM Vendor Suite Overview
4.2 Vendor SMB/Packaged WFM Solutions
5.1 Workforce Management Trends
5.2 Workforce Management Challenges
6.1 New Product Features
6.2 Future Enhancements
7.1 Omni-Channel is a Requirement for Delivering a Great Customer Experience
7.1.1 The Growing Importance of Providing Digital Channel Support
7.1.2 Omni-Channel WFM Requirements
7.2 Real-Time Adaptive Scheduling
7.3 Artificial Intelligence, Machine Learning and Automation
9.1 Agent Self-Service
9.2 Mobility Features
9.3 Intraday Management
9.4 Real-Time Adherence
9.5 Gamification
9.6 eLearning/Meeting Management
9.7 Vacation/Time-Off Management
9.8 Timekeeping/Payroll Management
10.1 Long-Term Strategic Planning
10.2 Hiring Management
10.3 Workspace Allocation Module
11.1 Functional Capabilities of Back-Office/Branch WFM Solutions
12.1 Validating Market Numbers
12.2 WFM Market Share Analysis
15.1 Vendors to Watch
15.2 Company Snapshot
16.1 User Interfaces
16.2 Security
16.3 Dashboards, Reporting and Analytics
18.1 Summary of Survey Findings and Analysis: Vendor Categories
18.1.1 Vendor Satisfaction by Category and Customer
18.2 Summary of Survey Findings and Analysis: Product Capabilities
18.2.1 Product Capabilities Satisfaction by Category and Customer
18.3 Customer Background and Insights
18.3.1 Channels Supported
18.3.2 Top 3 – 5 Ways the WFM Solution Helped Address Pandemic-Related Challenges
18.3.3 Top 3 – 5 WFM Challenges
18.3.4 Additional Comments
19.1 Premise-Based Voice-Only WFM Solution Pricing
19.2 Premise-Based Voice and Digital Channel WFM Solution Pricing
19.3 Cloud-Based Voice-Only WFM Solution Pricing
19.4 Cloud-Based Voice and Digital Channel WFM Solution Pricing
20.1 Aspect Software, Inc.
20.2 Calabrio, Inc.
20.3 NICE
20.4 Puzzel Ltd.
20.5 Verint Systems
CONTACT: ResearchAndMarkets.com
Laura Wood, Senior Press Manager
[email protected]
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Artificial Intelligence
Bitrue Launches Aethir $ATH 3-Week Trading Marathon Featuring 1,180,000 ATH Prize Pool
VICTORIA, Seychelles, June 13, 2024 /PRNewswire/ — Bitrue, a leading cryptocurrency exchange, is excited to announce the launch of the 3-week ATH Trading Marathon, featuring a staggering 1,180,000 ATH Prize Pool. This event comes hot on the heels of Aethir (ATH) being listed on Bitrue on June 12, 2024. The trading marathon will take place from June 13, 2024, until July 4, 2024.
The ATH Trading Marathon is just one of the many exciting campaigns Bitrue has planned for users during their Aethir Launch Week campaign. The week-long celebration includes various activities and events designed to engage and reward the Bitrue community. Below is a rundown of the Aethir Week events:
June 12: Aethir ($ATH) Listing – A momentous occasion as Aethir joins the Bitrue platform, providing users with more opportunities to trade and invest in this promising cryptocurrency.June 12: Bitrue x Aethir AMA with Co-Founder and COO, Mark Rydon – An exclusive Ask Me Anything session where users tuned into insights surrounding Aethir’s vision, future plans, recent developments, and their partnership with Bitrue.June 13 – July 4: Trading Marathon – The highlight of Aethir Week, this thrilling trading competition offers participants a chance to win from the impressive 1,180,000 ATH Prize Pool. Traders will showcase their skills and compete for the top spots on the leaderboard. The greater an individual’s trading volume, the more of the prize pool they stand to win.June 18: $ATH/$BTR Staking Campaign – Bitrue users can stake their Aethir (ATH) and Bitrue Token (BTR) to earn attractive rewards and maximize their return on investment.Aethir ATH is a DePIN (Decentralized Physical Infrastructure Network) project that provides on-demand access to GPU infrastructure for the purposes of gaming, AI research, and development. This decentralized model allows large companies to spin up and scale computationally-intensive projects rapidly without requiring significant time or capital investment, while also providing enterprise-level equipment to hobby-level gamers who would otherwise have no means of access.
Bitrue is committed to providing its users with a secure and user-friendly trading experience. With the ATH Trading Marathon, Bitrue aims to foster a vibrant trading community and reward participants for their active involvement. Traders can seize this opportunity to showcase their trading prowess and potentially earn substantial rewards.
About Bitrue
Launched in July 2018, Bitrue is a diversified digital asset exchange that supports trading, loans, and investments. Bitrue aims to utilize blockchain technology to bring financial opportunities to everybody regardless of their location or financial position. It has offices in Asia and Europe and continues to develop new features at a rapid speed to fully service the new wave of the digital economy. More information is available on Bitrue’s website.
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View original content:https://www.prnewswire.co.uk/news-releases/bitrue-launches-aethir-ath-3-week-trading-marathon-featuring-1-180-000-ath-prize-pool-302171863.html
Artificial Intelligence
4G Capital Secures Quantiphi for Google Cloud Migration, Future Proofing Its Infrastructure Through Data and AI
LONDON, June 13, 2024 /PRNewswire/ — Quantiphi, an award-winning AI-first digital engineering company and 4G Capital, a prominent financial technology company in the EMEA region, today announced Quantiphi will migrate 4G Capital to Google Cloud, helping improve 4G Capital’s performance, save money and scale its business operations through Quantiphi and Google Cloud’s shared capabilities.
Quantiphi Co-Founder Asif Hasan said Quantiphi is thrilled to facilitate 4G Capital’s Google Cloud migration.
“This transition signifies a pivotal shift for 4G Capital where agility and efficiency converge to redefine the very core of financial enterprise success,” Hasan said. “4G Capital’s migration to Google Cloud illuminates a pathway to unparalleled innovation and scalability, positioning it for long-term success in an increasingly competitive business landscape.”
4G Capital CTO Edgar Rivera said partnering with Quantiphi for its Google Cloud migration marks a significant leap toward the company’s future.
“It perfectly aligns with our vision to serve our customers even better,” Rivera said. “Leveraging its deep understanding of cloud solutions, Quantiphi has demonstrated its ability to deliver strategic and transformative outcomes, solidifying its position as a trusted advisor in digital transformation initiatives. Through this partnership, Quantiphi, 4G Capital and Google Cloud have established a strong foundation for continued collaboration and mutual success.”
“Quantiphi has the services capacity and industry expertise to help 4G Capital optimally grow on Google Cloud’s infrastructure,” Google Cloud Global Head of Regulated Industries Zac Maufe said. “Quantiphi’s experience delivering tailored solutions for the financial services industry, combined with Google Cloud’s cutting-edge technology, can help streamline 4G Capital’s business operations, enabling secure and efficient scaling.”
To learn more about Quantiphi’s transformative cloud solutions visit https://quantiphi.com/partners/google-cloud/
About Quantiphi
Quantiphi is an award-winning AI-first digital engineering company driven by the desire to reimagine and realize transformational opportunities at the heart of the business. Since its inception in 2013, Quantiphi has solved the toughest and most complex business problems by combining deep industry experience, disciplined cloud and data-engineering practices, and cutting-edge artificial intelligence research to achieve accelerated and quantifiable business results. Learn more at www.quantiphi.com and follow us on Linkedin, X, formerly Twitter and Instagram.
Media Contact:H. MayesQuantiphiQuantiphi News [email protected]
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View original content:https://www.prnewswire.co.uk/news-releases/4g-capital-secures-quantiphi-for-google-cloud-migration-future-proofing-its-infrastructure-through-data-and-ai-302171686.html
Artificial Intelligence
Robin AI shakes up M&A contracts
Robin AI Reports will help businesses close deals faster by radically disrupting the pace of due diligence and negotiations
LONDON, June 13, 2024 /PRNewswire/ — Robin AI, the AI-powered legal assistant, today announced a revolutionary new product line, Robin AI Reports, which automates a key piece of due diligence and negotiations, providing a boost to the sluggish pace of M&A.
The new offering can generate reports on contracts in minutes — solving expensive pain points for legal teams, by dramatically cutting the time and cost of manual work in due diligence around M&A, IPOs, and other asset management including real estate and debt financing.
A free version of Robin AI Reports is available as part of the company’s commitment to democratizing access to legal services.
The product was launched live on-stage at London’s LegalTechTalk Conference.
Why it matters: Robin AI is the first to market automating a key piece of due diligence and negotiations.
The Reports product can deliver a single report analyzing many legal texts, going much further than a simple summary.It will help legal teams close deals faster, changing how M&A and IPOs will be conducted — providing a boost to an otherwise sluggish deals environment.Robin AI’s biggest product launch yet will also save investors’ money — the multi-million prices charged by large law firms are now optional.Reports equips C-Suite executives and board members with the information required to get alignment on key issues, removing blockers and delays from processes.How it works: Reports can be run across hundreds of contracts at once, avoiding delays caused by lawyers needing to review and summarize contracts one-by-one.
Through the Robin AI platform, lawyers can click to generate a report which is emailed to them on completion.Users build a list of ‘red-flag’ issues, and deviations from preferred positions, which they want summarized for each contract.Robin AI Reports then provides an accurate summary of the issues for each contract, with clear citations, so that the summary can be easily verified by a human.The easy-to-read reports can be generated for a wide range of purposes including M&A due diligence, NDA compliance, supplier agreements and audits.Users can access 3 reports per month for free.Case in point: Robin AI Reports was developed with partners including the University of Cambridge, who have been using the product since April.
A task that used to take 3 hours to complete by Cambridge’s senior in-house lawyers now takes 30 minutes on average — a roughly 85% time saving.Context: Robin AI partners with AWS and Anthropic.
Amazon Bedrock allows Robin AI to leverage Anthropic’s powerful Claude 3 generative AI model alongside Robin’s own models, while ensuring customer data remains secure and compliant with local data regulations.A copy of Claude 3 exists inside Robin AI’s cloud environment, meaning user data never leaves Robin’s cloud.What they’re saying:
“With Robin AI Reports, M&A, IPO, and other asset transactions no longer have to grind to a halt for weeks for due diligence, ” said James Clough, CTO and co-founder of Robin AI, at the LegalTech Talk conference in London.”We’re helping businesses close deals faster and are proud to be the first in our industry to do this,” Clough said.”We have found the reports to be incredibly helpful, saving our team many hours and enabling us to conduct legal reviews in a more accurate way,” said Sam Sturge, Director, Private Assets at University of Cambridge Investment Management”They are also easy to generate and review, meaning you do not have to be a lawyer or AI expert to harness the benefits from the platform,” Sturge said.About Robin AI: Founded in 2019 by Richard Robinson, a lawyer at Clifford Chance, and James Clough, a machine learning research scientist at Imperial College.
Robin AI now has 140 full-time employees and over 100 customers.Robin AI raised $26M in Series B funding in January and recently appointed Scott Casey as CFO, cementing its leadership in the fast-growing legal AI sector.Contact: [email protected]
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View original content:https://www.prnewswire.co.uk/news-releases/robin-ai-shakes-up-ma-contracts-302171294.html
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