The partnership marks a significant step towards driving digital transformation and innovation in the Southeast Asian banking landscape
NOIDA, India, May 15, 2024 /PRNewswire/ — Newgen Software, a global provider of low-code platform, announced a strategic partnership with ASEAN Business Partners (ABP) — a renowned multi-disciplinary professional services firm specializing in assisting international companies, to expand their business in the ASEAN region.

Through this collaboration, Newgen aims to leverage ABP’s vast expertise and local presence to introduce its advanced banking solutions to Southeast Asian markets, including Indonesia, Malaysia, the Philippines, Singapore, and Thailand. With a focus on onboarding, lending, and trade finance solutions, Newgen intends to empower Southeast Asian enterprises with its industry-recognized low-code platform.
The configurable low-code platform — NewgenONE — will enable banking leaders to unify front-, middle-, and back-office functions, infuse intelligence into operations, and achieve end-to-end automation, at scale, across thousands of bank-wide applications and processes.
On the partnership, Sumit Dutta, Founder and CEO of ASEAN Business Partners, said, “I am delighted to announce the partnership between Newgen and ABP. We are committed to identifying and introducing the best of global technology into the fast-growing ASEAN market and are privileged to partner with a global IT pioneer to add value.”
“As ASEAN companies adopt technology to enhance productivity and cut costs, we believe our clients will value Newgen’s innovative solutions, characterized by its customer-centric approach and commitment,” he further added.
Meanwhile, Pramod Kumar, Head of Business – APAC, Newgen Software, said, “We’re excited by the potential for a positive change. The NewgenONE platform is designed to be a game-changer for banking leaders and teaming up with ABP brings even more expertise to the table, and we’re excited to accelerate digital progress in the region.”
About ASEAN Business Partners 
ASEAN Business Partners is a multi-disciplinary professional services firm specializing in assisting international companies start and grow their business in ASEAN. They are passionate about ASEAN, the highest growth market in the world, and believe it will be the market of choice for forward-looking international companies.
About Newgen Software
Newgen is the leading provider of a unified digital transformation platform with native process automation, content services, communication management, and AI/ML. Globally, successful enterprises rely on Newgen’s industry-recognized low-code application platform to develop and deploy complex, content-driven, and customer-engaging business applications on the cloud.
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BAKU, Azerbaijan, May 15, 2024 /PRNewswire/ — During Huawei Tech Carnival & Partner Summit 2024 for the Middle East and Central Asia region, Wang Hui, President of NCE Data Communication Domain of Huawei Data Communication Product Line, delivered a keynote speech at the carrier B2B session. He highlighted how Huawei has consistently innovated and upgraded its network management services through Net Master, a network large model application, thereby injecting new impetus into the growth of carriers’ B2B services.

The digital transformation of various industries is driving innovations in network construction and maintenance. To meet the pressing transformation needs of numerous small and medium-sized enterprises, carriers must provide integrated cloud-network-security solutions for businesses, and transition traditional private lines to a modernized management framework that meets the increasingly diverse demands of enterprises.
Huawei’s iMaster NCE platform empowers carriers to efficiently manage their B2B services so that they can expand their business scope from wide area networks (WANs) to local area networks (LANs) that leverage their existing communication infrastructure. This platform not only boosts sales opportunities for managed services but also provides more precise and efficient solutions for enterprise digital transformations.
At the event, Huawei released its upgraded carrier network management service platform with AI-powered intelligence capabilities: the iMaster NCE network digital map and Net Master. These innovations will drive a comprehensive “3E” revolution: experience assurance, expansion of services, and efficiency improvement.
In terms of experience assurance, Huawei’s network digital map offers multi-dimensional insights into applications and terminals, ensuring seamless audio and video experiences across campuses. Meanwhile, Net Master’s Copilot network expertise provides real-time awareness and optimization of network performance so that users always receive the best possible network services.
As for expansion of services, the proliferation of wireless campus networks has led to a surge in campus network devices, making energy consumption a top concern for customers. Huawei’s network digital map leverages grid-based management to accurately monitor and forecast network-level energy consumption. Additionally, it uses an exclusive tidal traffic prediction algorithm to automatically recommend energy-saving time slots. This enhances campus energy efficiency and reduces energy consumption, as well as enabling carriers to offer customized business packages for enterprises.
Regarding efficiency improvement, Net Master, trained on Huawei Pangu Models, boasts a vast corpus of over 50 billion entries related to data communication and possesses robust semantic understanding capabilities. For instance, the MSP partner AuteWiFi in China saw significant benefits after adopting Net Master: the self-resolution rate of network issues increased from 30% to 80%, average fault resolution time decreased from two hours to just one minute, and O&M efficiency improved by dozens of times.
Going forward, Huawei will continue to innovate and enhance the capabilities of its intelligent network management platform, collaborating with carriers to write a new chapter in intelligent network management services and drive new growth in B2B services.
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SAN JOSE, Calif., May 15, 2024 /PRNewswire/ — Frost & Sullivan, a pioneer in growth strategy consulting and research, together with the Society of Consumer Affairs Professionals (SOCAP), the leading association for customer care professionals, are excited to announce their new strategic partnership, beginning May 15. This collaboration unites two powerhouses with a shared vision to significantly enhance the value of content, networking opportunities, and professional growth for their members and participants.

The partnership promises to integrate the unique thought leadership and resources of both organizations, providing an expansive platform for research, participation in more events, and a vastly enhanced network of professional connections. Members can expect broader access to innovative solutions and best practices in customer experience (CX), leveraging the combined strengths of Frost & Sullivan’s analytical depth and SOCAP’s extensive community engagement.
“This partnership is a strategic synergy of knowledge and networks,” said Gary Robbins, Senior Partner, Frost & Sullivan. “It is designed to empower professionals at all levels of customer engagement and support, enhancing their capabilities to drive growth and transformation in their organizations.”
Suzanne Durkin, SOCAP Executive Director, said, “Joining forces with Frost & Sullivan opens new opportunities for our members to advance in the customer care field. We are excited to bring together the best in industry knowledge and community-driven insights to foster an unparalleled exchange of expertise.”
About Frost & SullivanFrost & Sullivan has 60+ years of helping clients survive and thrive through strategic transformations, offering Growth Advisory, Growth Analytics, Leadership Councils, and events. Its Customer Engagement Leadership Council is a member-driven platform empowering senior executives from leading brands to nurture meaningful connections throughout the year, determine their shared challenges and shape the future of the industry. 2024 marks the 20th Anniversary of its flagship bi-annual event: Customer Contact: A Frost & Sullivan Executive MindXchange. For more information, visit frost.com/cal, or contact Adam Geiger, National Sales Director, Events, Frost & Sullivan: [email protected], 305.450.1099
About SOCAPEstablished in 1973, SOCAP is a community of top-tier customer care professionals from across industries. As the oldest member-driven Customer Experience (CX) association, SOCAP facilitates collaboration, knowledge sharing, and learning among CX specialists and their solution providers. Committed to enhancing CX at all business levels, SOCAP embodies a collaborative and dynamic environment for professional growth in customer care.
For more information, visit socap.org, or contact: Sage Johnson, Director of Marketing, Society of Consumer Affairs Professionals (SOCAP), [email protected], 703.519.3700.
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