Artificial Intelligence
Global Customer Relationship Management (CRM) Software Market to Reach US$41.7 Billion by the Year 2027
New York, July 27, 2021 (GLOBE NEWSWIRE) — Reportlinker.com announces the release of the report “Global Customer Relationship Management (CRM) Software Industry” – https://www.reportlinker.com/p01921270/?utm_source=GNW
2 Billion in the year 2020, is projected to reach a revised size of US$41.7 Billion by 2027, growing at a CAGR of 5.7% over the period 2020-2027.SMEs, one of the segments analyzed in the report, is projected to grow at a 6.4% CAGR to reach US$31.1 Billion by the end of the analysis period. After an early analysis of the business implications of the pandemic and its induced economic crisis, growth in the Large Enterprises segment is readjusted to a revised 4% CAGR for the next 7-year period. This segment currently accounts for a 28.4% share of the global Customer Relationship Management (CRM) Software market.
The U.S. Accounts for Over 26.9% of Global Market Size in 2020, While China is Forecast to Grow at a 9.4% CAGR for the Period of 2020-2027
The Customer Relationship Management (CRM) Software market in the U.S. is estimated at US$7.6 Billion in the year 2020. The country currently accounts for a 26.93% share in the global market. China, the world second largest economy, is forecast to reach an estimated market size of US$9.2 Billion in the year 2027 trailing a CAGR of 9.5% through 2027. Among the other noteworthy geographic markets are Japan and Canada, each forecast to grow at 3.1% and 4.6% respectively over the 2020-2027 period. Within Europe, Germany is forecast to grow at approximately 4% CAGR while Rest of European market (as defined in the study) will reach US$9.2 Billion by the year 2027.
Select Competitors (Total 74 Featured)
- Adobe Inc.
- AMDOCS Ltd.
- Huawei Technologies Co., Ltd.
- IBM Corporation
- Infor
- Microsoft Corporation
- NetSuite, Inc.
- NICE Ltd.
- Oracle Corporation
- Salesforce.com, Inc.
- SAP SE
- SAS Institute, Inc.
- SugarCRM, Inc.
- Synnex Corporaiton
- The Sage Group Plc
- Verint Systems, Inc.
- Zoho Corporation Pvt., Ltd.
Read the full report: https://www.reportlinker.com/p01921270/?utm_source=GNW
I. METHODOLOGY
II. EXECUTIVE SUMMARY
1. MARKET OVERVIEW
Influencer Market Insights
World Market Trajectories
Impact of Covid-19 and a Looming Global Recession
An Introduction to Customer Relationship Management (CRM)
Evolution of CRM
Types of CRM
Operational CRM
Collaborative CRM
Analytical CRM
Strategic CRM
Deployment Options in CRM
On-Premise CRM
Software-as-a-Service (SaaS) CRM
Benefits of CRM Strategy
Disadvantages of CRM Implementations
CRM Application in Select End-Use Sectors
CRM Ecosystem
CRM Emerges as an Effective Approach to Create and Maintain
Strong Customer Relations
CRM Software: The Key Enabler of Efficient CRM Strategy
Customer-Centric Operations Drives Increased Spending on CRM
Software
Developed Regions Lead, Developing Economies Poised for Strong
Future Growth
2. FOCUS ON SELECT PLAYERS
Acoustic L.P. (USA)
Adobe Systems Incorporated (USA)
Concentrix Corporation (USA)
Huawei Technologies Co., Ltd. (China)
Infor Global Solutions, Inc. (USA)
Microsoft Corporation (USA)
NICE Ltd. (Israel)
Oracle Corporation (USA)
Pegasystems, Inc. (USA)
Salesforce.com, Inc. (USA)
SAP SE (Germany)
SAS Institute Inc. (USA)
SugarCRM (USA)
The Sage Group Plc (UK)
Verint Systems, Inc. (USA)
Zendesk, Inc. (USA)
Zoho Corporation Pvt. Ltd. (India)
3. MARKET TRENDS & DRIVERS
Traditional CRM Software Gives Way to New Age Software Solutions
CRM Trends Set to Drive Innovations in the CRM Software Market
Artificial Intelligence (AI)
Advancements in Process Automation
Data Integration
Blockchain
Internet of Things (IoT)
Hyper Individualization
AI and Machine Learning Poised to Transform CRM Software
Marketspace
IoT & Blockchain, the Two Key Game Changer Technologies for CRM
Growing Role of Big Data in CRM
Social CRM: The Next Sought After Functionality in CRM Software
Market
EXHIBIT 1: Social Media Penetration Worldwide: % of Active
Monthly Users Compared to Total Population for 2019
EXHIBIT 2: Social Media Users Penetration (in %) by Generation
Mobile CRM Continues to Gain Momentum
Rising Adoption of Mobile Devices and Developments in Mobile
Internet Fuels Take Mobile CRM Software Market
EXHIBIT 3: Smartphone Users as % of Global Population for the
Period 2018-2022
EXHIBIT 4: Worldwide Shipments of Laptops and Tablet PCs
(in Million Units) for the Years 2019, 2021 and 2023
Customer Service and Support Continues to Lead the Global CRM
Software Market
EXHIBIT 5: Rising Significance of Customer Experience for
Businesses: % of Businesses Prioritizing Customer Experience
Marketing: The High Growth Application Market for CRM Software
EXHIBIT 6: Email Marketing Emerges as a Preferred Marketing
Tool: % of Companies Looking to Increase Spending on Marketing
Programs
Cloud Technology Optimally Positioned to Deliver CRM Software
On-Demand
Cloud-based SaaS CRM: Playing a Vital Part in Enabling Low-Cost
CRM Strategy
CRM Technology Advancements Present Tremendous Potential to
Improve Business Operations
Sales Force Automation Software: The Traditional Revenue
Contributor
Rising Prominence of CRM Software for E-Commerce Businesses
EXHIBIT 7: Global B2C E-Commerce Sales in US$ Trillion for the
Years 2017, 2019, 2021 and 2023
EXHIBIT 8: Global E-Commerce Market as a % of Retail Sales for
the Period 2017-2023
Top CRM Software for E-Commerce Sector: 2018
CRM Software Gains Prominence in Life Sciences Sector
Pharmaceutical CRM: Increasing Number of Pharma Companies Drive
Growth
Healthcare CRM Market Poised for Growth
SMEs: The Most Lucrative Consumer Cluster for SaaS CRM
CRM Outsourcing Essential for Large-Scale Client Management Needs
CRM Analytics Help Organizations Make Faster Decisions
Banking & Financial Services Enterprises Prioritize CRM Adoption
Insurance Agencies Seek CRM Capability for Effective Collaboration
Retail Sector Drives Significant Gains in the CRM Market
Key Issues & Challenges Confronting CRM Software Market
4. GLOBAL MARKET PERSPECTIVE
Table 1: World Current & Future Analysis for Customer
Relationship Management (CRM) Software by Geographic Region –
USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America,
Middle East and Africa Markets – Independent Analysis of Annual
Sales in US$ Million for Years 2020 through 2027 and % CAGR
Table 2: World Historic Review for Customer Relationship
Management (CRM) Software by Geographic Region – USA, Canada,
Japan, China, Europe, Asia-Pacific, Latin America, Middle East
and Africa Markets – Independent Analysis of Annual Sales in
US$ Million for Years 2012 through 2019 and % CAGR
Table 3: World 15-Year Perspective for Customer Relationship
Management (CRM) Software by Geographic Region – Percentage
Breakdown of Value Sales for USA, Canada, Japan, China, Europe,
Asia-Pacific, Latin America, Middle East and Africa Markets for
Years 2012, 2020 & 2027
Table 4: World Current & Future Analysis for SMEs by Geographic
Region – USA, Canada, Japan, China, Europe, Asia-Pacific, Latin
America, Middle East and Africa Markets – Independent Analysis
of Annual Sales in US$ Million for Years 2020 through 2027 and
% CAGR
Table 5: World Historic Review for SMEs by Geographic Region –
USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America,
Middle East and Africa Markets – Independent Analysis of Annual
Sales in US$ Million for Years 2012 through 2019 and % CAGR
Table 6: World 15-Year Perspective for SMEs by Geographic
Region – Percentage Breakdown of Value Sales for USA, Canada,
Japan, China, Europe, Asia-Pacific, Latin America, Middle East
and Africa for Years 2012, 2020 & 2027
Table 7: World Current & Future Analysis for Large Enterprises
by Geographic Region – USA, Canada, Japan, China, Europe,
Asia-Pacific, Latin America, Middle East and Africa Markets –
Independent Analysis of Annual Sales in US$ Million for Years
2020 through 2027 and % CAGR
Table 8: World Historic Review for Large Enterprises by
Geographic Region – USA, Canada, Japan, China, Europe,
Asia-Pacific, Latin America, Middle East and Africa Markets –
Independent Analysis of Annual Sales in US$ Million for Years
2012 through 2019 and % CAGR
Table 9: World 15-Year Perspective for Large Enterprises by
Geographic Region – Percentage Breakdown of Value Sales for
USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America,
Middle East and Africa for Years 2012, 2020 & 2027
Table 10: World Current & Future Analysis for Cloud by
Geographic Region – USA, Canada, Japan, China, Europe,
Asia-Pacific, Latin America, Middle East and Africa Markets –
Independent Analysis of Annual Sales in US$ Million for Years
2020 through 2027 and % CAGR
Table 11: World Historic Review for Cloud by Geographic Region –
USA, Canada, Japan, China, Europe, Asia-Pacific, Latin
America, Middle East and Africa Markets – Independent Analysis
of Annual Sales in US$ Million for Years 2012 through 2019 and
% CAGR
Table 12: World 15-Year Perspective for Cloud by Geographic
Region – Percentage Breakdown of Value Sales for USA, Canada,
Japan, China, Europe, Asia-Pacific, Latin America, Middle East
and Africa for Years 2012, 2020 & 2027
Table 13: World Current & Future Analysis for On Premise by
Geographic Region – USA, Canada, Japan, China, Europe,
Asia-Pacific, Latin America, Middle East and Africa Markets –
Independent Analysis of Annual Sales in US$ Million for Years
2020 through 2027 and % CAGR
Table 14: World Historic Review for On Premise by Geographic
Region – USA, Canada, Japan, China, Europe, Asia-Pacific, Latin
America, Middle East and Africa Markets – Independent Analysis
of Annual Sales in US$ Million for Years 2012 through 2019 and
% CAGR
Table 15: World 15-Year Perspective for On Premise by
Geographic Region – Percentage Breakdown of Value Sales for
USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America,
Middle East and Africa for Years 2012, 2020 & 2027
Table 16: World Current & Future Analysis for Sales by
Geographic Region – USA, Canada, Japan, China, Europe,
Asia-Pacific, Latin America, Middle East and Africa Markets –
Independent Analysis of Annual Sales in US$ Million for Years
2020 through 2027 and % CAGR
Table 17: World Historic Review for Sales by Geographic Region –
USA, Canada, Japan, China, Europe, Asia-Pacific, Latin
America, Middle East and Africa Markets – Independent Analysis
of Annual Sales in US$ Million for Years 2012 through 2019 and
% CAGR
Table 18: World 15-Year Perspective for Sales by Geographic
Region – Percentage Breakdown of Value Sales for USA, Canada,
Japan, China, Europe, Asia-Pacific, Latin America, Middle East
and Africa for Years 2012, 2020 & 2027
Table 19: World Current & Future Analysis for Marketing by
Geographic Region – USA, Canada, Japan, China, Europe,
Asia-Pacific, Latin America, Middle East and Africa Markets –
Independent Analysis of Annual Sales in US$ Million for Years
2020 through 2027 and % CAGR
Table 20: World Historic Review for Marketing by Geographic
Region – USA, Canada, Japan, China, Europe, Asia-Pacific, Latin
America, Middle East and Africa Markets – Independent Analysis
of Annual Sales in US$ Million for Years 2012 through 2019 and
% CAGR
Table 21: World 15-Year Perspective for Marketing by Geographic
Region – Percentage Breakdown of Value Sales for USA, Canada,
Japan, China, Europe, Asia-Pacific, Latin America, Middle East
and Africa for Years 2012, 2020 & 2027
Table 22: World Current & Future Analysis for Manufacturing by
Geographic Region – USA, Canada, Japan, China, Europe,
Asia-Pacific, Latin America, Middle East and Africa Markets –
Independent Analysis of Annual Sales in US$ Million for Years
2020 through 2027 and % CAGR
Table 23: World Historic Review for Manufacturing by Geographic
Region – USA, Canada, Japan, China, Europe, Asia-Pacific, Latin
America, Middle East and Africa Markets – Independent Analysis
of Annual Sales in US$ Million for Years 2012 through 2019 and
% CAGR
Table 24: World 15-Year Perspective for Manufacturing by
Geographic Region – Percentage Breakdown of Value Sales for
USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America,
Middle East and Africa for Years 2012, 2020 & 2027
Table 25: World Current & Future Analysis for Customer Service
by Geographic Region – USA, Canada, Japan, China, Europe,
Asia-Pacific, Latin America, Middle East and Africa Markets –
Independent Analysis of Annual Sales in US$ Million for Years
2020 through 2027 and % CAGR
Table 26: World Historic Review for Customer Service by
Geographic Region – USA, Canada, Japan, China, Europe,
Asia-Pacific, Latin America, Middle East and Africa Markets –
Independent Analysis of Annual Sales in US$ Million for Years
2012 through 2019 and % CAGR
Table 27: World 15-Year Perspective for Customer Service by
Geographic Region – Percentage Breakdown of Value Sales for
USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America,
Middle East and Africa for Years 2012, 2020 & 2027
Table 28: World Current & Future Analysis for Social Networking
by Geographic Region – USA, Canada, Japan, China, Europe,
Asia-Pacific, Latin America, Middle East and Africa Markets –
Independent Analysis of Annual Sales in US$ Million for Years
2020 through 2027 and % CAGR
Table 29: World Historic Review for Social Networking by
Geographic Region – USA, Canada, Japan, China, Europe,
Asia-Pacific, Latin America, Middle East and Africa Markets –
Independent Analysis of Annual Sales in US$ Million for Years
2012 through 2019 and % CAGR
Table 30: World 15-Year Perspective for Social Networking by
Geographic Region – Percentage Breakdown of Value Sales for
USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America,
Middle East and Africa for Years 2012, 2020 & 2027
Table 31: World Current & Future Analysis for Supply Chain by
Geographic Region – USA, Canada, Japan, China, Europe,
Asia-Pacific, Latin America, Middle East and Africa Markets –
Independent Analysis of Annual Sales in US$ Million for Years
2020 through 2027 and % CAGR
Table 32: World Historic Review for Supply Chain by Geographic
Region – USA, Canada, Japan, China, Europe, Asia-Pacific, Latin
America, Middle East and Africa Markets – Independent Analysis
of Annual Sales in US$ Million for Years 2012 through 2019 and
% CAGR
Table 33: World 15-Year Perspective for Supply Chain by
Geographic Region – Percentage Breakdown of Value Sales for
USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America,
Middle East and Africa for Years 2012, 2020 & 2027
Table 34: World Current & Future Analysis for Distribution by
Geographic Region – USA, Canada, Japan, China, Europe,
Asia-Pacific, Latin America, Middle East and Africa Markets –
Independent Analysis of Annual Sales in US$ Million for Years
2020 through 2027 and % CAGR
Table 35: World Historic Review for Distribution by Geographic
Region – USA, Canada, Japan, China, Europe, Asia-Pacific, Latin
America, Middle East and Africa Markets – Independent Analysis
of Annual Sales in US$ Million for Years 2012 through 2019 and
% CAGR
Table 36: World 15-Year Perspective for Distribution by
Geographic Region – Percentage Breakdown of Value Sales for
USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America,
Middle East and Africa for Years 2012, 2020 & 2027
Table 37: World Current & Future Analysis for Other
Applications by Geographic Region – USA, Canada, Japan, China,
Europe, Asia-Pacific, Latin America, Middle East and Africa
Markets – Independent Analysis of Annual Sales in US$ Million
for Years 2020 through 2027 and % CAGR
Table 38: World Historic Review for Other Applications by
Geographic Region – USA, Canada, Japan, China, Europe,
Asia-Pacific, Latin America, Middle East and Africa Markets –
Independent Analysis of Annual Sales in US$ Million for Years
2012 through 2019 and % CAGR
Table 39: World 15-Year Perspective for Other Applications by
Geographic Region – Percentage Breakdown of Value Sales for
USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America,
Middle East and Africa for Years 2012, 2020 & 2027
III. MARKET ANALYSIS
UNITED STATES
Mobile CRM Continues to Make Healthy Gains
US Real Estate Enterprises Prefer CRM
CRM Software Comes Handy to Treatment Centers
Table 40: USA Current & Future Analysis for Customer
Relationship Management (CRM) Software by Organization Size –
SMEs and Large Enterprises – Independent Analysis of Annual
Sales in US$ Million for the Years 2020 through 2027 and % CAGR
Table 41: USA Historic Review for Customer Relationship
Management (CRM) Software by Organization Size – SMEs and Large
Enterprises Markets – Independent Analysis of Annual Sales in
US$ Million for Years 2012 through 2019 and % CAGR
Table 42: USA 15-Year Perspective for Customer Relationship
Management (CRM) Software by Organization Size – Percentage
Breakdown of Value Sales for SMEs and Large Enterprises for the
Years 2012, 2020 & 2027
Table 43: USA Current & Future Analysis for Customer
Relationship Management (CRM) Software by Deployment – Cloud
and On Premise – Independent Analysis of Annual Sales in US$
Million for the Years 2020 through 2027 and % CAGR
Table 44: USA Historic Review for Customer Relationship
Management (CRM) Software by Deployment – Cloud and On Premise
Markets – Independent Analysis of Annual Sales in US$ Million
for Years 2012 through 2019 and % CAGR
Table 45: USA 15-Year Perspective for Customer Relationship
Management (CRM) Software by Deployment – Percentage Breakdown
of Value Sales for Cloud and On Premise for the Years 2012,
2020 & 2027
Table 46: USA Current & Future Analysis for Customer
Relationship Management (CRM) Software by Application – Sales,
Marketing, Manufacturing, Customer Service, Social Networking,
Supply Chain, Distribution and Other Applications – Independent
Analysis of Annual Sales in US$ Million for the Years 2020
through 2027 and % CAGR
Table 47: USA Historic Review for Customer Relationship
Management (CRM) Software by Application – Sales, Marketing,
Manufacturing, Customer Service, Social Networking, Supply
Chain, Distribution and Other Applications Markets –
Independent Analysis of Annual Sales in US$ Million for Years
2012 through 2019 and % CAGR
Table 48: USA 15-Year Perspective for Customer Relationship
Management (CRM) Software by Application – Percentage Breakdown
of Value Sales for Sales, Marketing, Manufacturing, Customer
Service, Social Networking, Supply Chain, Distribution and
Other Applications for the Years 2012, 2020 & 2027
CANADA
Table 49: Canada Current & Future Analysis for Customer
Relationship Management (CRM) Software by Organization Size –
SMEs and Large Enterprises – Independent Analysis of Annual
Sales in US$ Million for the Years 2020 through 2027 and % CAGR
Table 50: Canada Historic Review for Customer Relationship
Management (CRM) Software by Organization Size – SMEs and Large
Enterprises Markets – Independent Analysis of Annual Sales in
US$ Million for Years 2012 through 2019 and % CAGR
Table 51: Canada 15-Year Perspective for Customer Relationship
Management (CRM) Software by Organization Size – Percentage
Breakdown of Value Sales for SMEs and Large Enterprises for the
Years 2012, 2020 & 2027
Table 52: Canada Current & Future Analysis for Customer
Relationship Management (CRM) Software by Deployment – Cloud
and On Premise – Independent Analysis of Annual Sales in US$
Million for the Years 2020 through 2027 and % CAGR
Table 53: Canada Historic Review for Customer Relationship
Management (CRM) Software by Deployment – Cloud and On Premise
Markets – Independent Analysis of Annual Sales in US$ Million
for Years 2012 through 2019 and % CAGR
Table 54: Canada 15-Year Perspective for Customer Relationship
Management (CRM) Software by Deployment – Percentage Breakdown
of Value Sales for Cloud and On Premise for the Years 2012,
2020 & 2027
Table 55: Canada Current & Future Analysis for Customer
Relationship Management (CRM) Software by Application – Sales,
Marketing, Manufacturing, Customer Service, Social Networking,
Supply Chain, Distribution and Other Applications – Independent
Analysis of Annual Sales in US$ Million for the Years 2020
through 2027 and % CAGR
Table 56: Canada Historic Review for Customer Relationship
Management (CRM) Software by Application – Sales, Marketing,
Manufacturing, Customer Service, Social Networking, Supply
Chain, Distribution and Other Applications Markets –
Independent Analysis of Annual Sales in US$ Million for Years
2012 through 2019 and % CAGR
Table 57: Canada 15-Year Perspective for Customer Relationship
Management (CRM) Software by Application – Percentage Breakdown
of Value Sales for Sales, Marketing, Manufacturing, Customer
Service, Social Networking, Supply Chain, Distribution and
Other Applications for the Years 2012, 2020 & 2027
JAPAN
Table 58: Japan Current & Future Analysis for Customer
Relationship Management (CRM) Software by Organization Size –
SMEs and Large Enterprises – Independent Analysis of Annual
Sales in US$ Million for the Years 2020 through 2027 and % CAGR
Table 59: Japan Historic Review for Customer Relationship
Management (CRM) Software by Organization Size – SMEs and Large
Enterprises Markets – Independent Analysis of Annual Sales in
US$ Million for Years 2012 through 2019 and % CAGR
Table 60: Japan 15-Year Perspective for Customer Relationship
Management (CRM) Software by Organization Size – Percentage
Breakdown of Value Sales for SMEs and Large Enterprises for the
Years 2012, 2020 & 2027
Table 61: Japan Current & Future Analysis for Customer
Relationship Management (CRM) Software by Deployment – Cloud
and On Premise – Independent Analysis of Annual Sales in US$
Million for the Years 2020 through 2027 and % CAGR
Table 62: Japan Historic Review for Customer Relationship
Management (CRM) Software by Deployment – Cloud and On Premise
Markets – Independent Analysis of Annual Sales in US$ Million
for Years 2012 through 2019 and % CAGR
Table 63: Japan 15-Year Perspective for Customer Relationship
Management (CRM) Software by Deployment – Percentage Breakdown
of Value Sales for Cloud and On Premise for the Years 2012,
2020 & 2027
Table 64: Japan Current & Future Analysis for Customer
Relationship Management (CRM) Software by Application – Sales,
Marketing, Manufacturing, Customer Service, Social Networking,
Supply Chain, Distribution and Other Applications – Independent
Analysis of Annual Sales in US$ Million for the Years 2020
through 2027 and % CAGR
Table 65: Japan Historic Review for Customer Relationship
Management (CRM) Software by Application – Sales, Marketing,
Manufacturing, Customer Service, Social Networking, Supply
Chain, Distribution and Other Applications Markets –
Independent Analysis of Annual Sales in US$ Million for Years
2012 through 2019 and % CAGR
Table 66: Japan 15-Year Perspective for Customer Relationship
Management (CRM) Software by Application – Percentage Breakdown
of Value Sales for Sales, Marketing, Manufacturing, Customer
Service, Social Networking, Supply Chain, Distribution and
Other Applications for the Years 2012, 2020 & 2027
CHINA
Table 67: China Current & Future Analysis for Customer
Relationship Management (CRM) Software by Organization Size –
SMEs and Large Enterprises – Independent Analysis of Annual
Sales in US$ Million for the Years 2020 through 2027 and % CAGR
Table 68: China Historic Review for Customer Relationship
Management (CRM) Software by Organization Size – SMEs and Large
Enterprises Markets – Independent Analysis of Annual Sales in
US$ Million for Years 2012 through 2019 and % CAGR
Table 69: China 15-Year Perspective for Customer Relationship
Management (CRM) Software by Organization Size – Percentage
Breakdown of Value Sales for SMEs and Large Enterprises for the
Years 2012, 2020 & 2027
Table 70: China Current & Future Analysis for Customer
Relationship Management (CRM) Software by Deployment – Cloud
and On Premise – Independent Analysis of Annual Sales in US$
Million for the Years 2020 through 2027 and % CAGR
Table 71: China Historic Review for Customer Relationship
Management (CRM) Software by Deployment – Cloud and On Premise
Markets – Independent Analysis of Annual Sales in US$ Million
for Years 2012 through 2019 and % CAGR
Table 72: China 15-Year Perspective for Customer Relationship
Management (CRM) Software by Deployment – Percentage Breakdown
of Value Sales for Cloud and On Premise for the Years 2012,
2020 & 2027
Table 73: China Current & Future Analysis for Customer
Relationship Management (CRM) Software by Application – Sales,
Marketing, Manufacturing, Customer Service, Social Networking,
Supply Chain, Distribution and Other Applications – Independent
Analysis of Annual Sales in US$ Million for the Years 2020
through 2027 and % CAGR
Table 74: China Historic Review for Customer Relationship
Management (CRM) Software by Application – Sales, Marketing,
Manufacturing, Customer Service, Social Networking, Supply
Chain, Distribution and Other Applications Markets –
Independent Analysis of Annual Sales in US$ Million for Years
2012 through 2019 and % CAGR
Table 75: China 15-Year Perspective for Customer Relationship
Management (CRM) Software by Application – Percentage Breakdown
of Value Sales for Sales, Marketing, Manufacturing, Customer
Service, Social Networking, Supply Chain, Distribution and
Other Applications for the Years 2012, 2020 & 2027
EUROPE
Table 76: Europe Current & Future Analysis for Customer
Relationship Management (CRM) Software by Geographic Region –
France, Germany, Italy, UK, Spain, Russia and Rest of Europe
Markets – Independent Analysis of Annual Sales in US$ Million
for Years 2020 through 2027 and % CAGR
Table 77: Europe Historic Review for Customer Relationship
Management (CRM) Software by Geographic Region – France,
Germany, Italy, UK, Spain, Russia and Rest of Europe Markets –
Independent Analysis of Annual Sales in US$ Million for Years
2012 through 2019 and % CAGR
Table 78: Europe 15-Year Perspective for Customer Relationship
Management (CRM) Software by Geographic Region – Percentage
Breakdown of Value Sales for France, Germany, Italy, UK, Spain,
Russia and Rest of Europe Markets for Years 2012, 2020 & 2027
Table 79: Europe Current & Future Analysis for Customer
Relationship Management (CRM) Software by Organization Size –
SMEs and Large Enterprises – Independent Analysis of Annual
Sales in US$ Million for the Years 2020 through 2027 and % CAGR
Table 80: Europe Historic Review for Customer Relationship
Management (CRM) Software by Organization Size – SMEs and Large
Enterprises Markets – Independent Analysis of Annual Sales in
US$ Million for Years 2012 through 2019 and % CAGR
Table 81: Europe 15-Year Perspective for Customer Relationship
Management (CRM) Software by Organization Size – Percentage
Breakdown of Value Sales for SMEs and Large Enterprises for the
Years 2012, 2020 & 2027
Table 82: Europe Current & Future Analysis for Customer
Relationship Management (CRM) Software by Deployment – Cloud
and On Premise – Independent Analysis of Annual Sales in US$
Million for the Years 2020 through 2027 and % CAGR
Table 83: Europe Historic Review for Customer Relationship
Management (CRM) Software by Deployment – Cloud and On Premise
Markets – Independent Analysis of Annual Sales in US$ Million
for Years 2012 through 2019 and % CAGR
Table 84: Europe 15-Year Perspective for Customer Relationship
Management (CRM) Software by Deployment – Percentage Breakdown
of Value Sales for Cloud and On Premise for the Years 2012,
2020 & 2027
Table 85: Europe Current & Future Analysis for Customer
Relationship Management (CRM) Software by Application – Sales,
Marketing, Manufacturing, Customer Service, Social Networking,
Supply Chain, Distribution and Other Applications – Independent
Analysis of Annual Sales in US$ Million for the Years 2020
through 2027 and % CAGR
Table 86: Europe Historic Review for Customer Relationship
Management (CRM) Software by Application – Sales, Marketing,
Manufacturing, Customer Service, Social Networking, Supply
Chain, Distribution and Other Applications Markets –
Independent Analysis of Annual Sales in US$ Million for Years
2012 through 2019 and % CAGR
Table 87: Europe 15-Year Perspective for Customer Relationship
Management (CRM) Software by Application – Percentage Breakdown
of Value Sales for Sales, Marketing, Manufacturing, Customer
Service, Social Networking, Supply Chain, Distribution and
Other Applications for the Years 2012, 2020 & 2027
FRANCE
Table 88: France Current & Future Analysis for Customer
Relationship Management (CRM) Software by Organization Size –
SMEs and Large Enterprises – Independent Analysis of Annual
Sales in US$ Million for the Years 2020 through 2027 and % CAGR
Table 89: France Historic Review for Customer Relationship
Management (CRM) Software by Organization Size – SMEs and Large
Enterprises Markets – Independent Analysis of Annual Sales in
US$ Million for Years 2012 through 2019 and % CAGR
Table 90: France 15-Year Perspective for Customer Relationship
Management (CRM) Software by Organization Size – Percentage
Breakdown of Value Sales for SMEs and Large Enterprises for the
Years 2012, 2020 & 2027
Table 91: France Current & Future Analysis for Customer
Relationship Management (CRM) Software by Deployment – Cloud
and On Premise – Independent Analysis of Annual Sales in US$
Million for the Years 2020 through 2027 and % CAGR
Table 92: France Historic Review for Customer Relationship
Management (CRM) Software by Deployment – Cloud and On Premise
Markets – Independent Analysis of Annual Sales in US$ Million
for Years 2012 through 2019 and % CAGR
Table 93: France 15-Year Perspective for Customer Relationship
Management (CRM) Software by Deployment – Percentage Breakdown
of Value Sales for Cloud and On Premise for the Years 2012,
2020 & 2027
Table 94: France Current & Future Analysis for Customer
Relationship Management (CRM) Software by Application – Sales,
Marketing, Manufacturing, Customer Service, Social Networking,
Supply Chain, Distribution and Other Applications – Independent
Analysis of Annual Sales in US$ Million for the Years 2020
through 2027 and % CAGR
Table 95: France Historic Review for Customer Relationship
Management (CRM) Software by Application – Sales, Marketing,
Manufacturing, Customer Service, Social Networking, Supply
Chain, Distribution and Other Applications Markets –
Independent Analysis of Annual Sales in US$ Million for Years
2012 through 2019 and % CAGR
Table 96: France 15-Year Perspective for Customer Relationship
Management (CRM) Software by Application – Percentage Breakdown
of Value Sales for Sales, Marketing, Manufacturing, Customer
Service, Social Networking, Supply Chain, Distribution and
Other Applications for the Years 2012, 2020 & 2027
GERMANY
Table 97: Germany Current & Future Analysis for Customer
Relationship Management (CRM) Software by Organization Size –
SMEs and Large Enterprises – Independent Analysis of Annual
Sales in US$ Million for the Years 2020 through 2027 and % CAGR
Table 98: Germany Historic Review for Customer Relationship
Management (CRM) Software by Organization Size – SMEs and Large
Enterprises Markets – Independent Analysis of Annual Sales in
US$ Million for Years 2012 through 2019 and % CAGR
Table 99: Germany 15-Year Perspective for Customer Relationship
Management (CRM) Software by Organization Size – Percentage
Breakdown of Value Sales for SMEs and Large Enterprises for the
Years 2012, 2020 & 2027
Table 100: Germany Current & Future Analysis for Customer
Relationship Management (CRM) Software by Deployment – Cloud
and On Premise – Independent Analysis of Annual Sales in US$
Million for the Years 2020 through 2027 and % CAGR
Table 101: Germany Historic Review for Customer Relationship
Management (CRM) Software by Deployment – Cloud and On Premise
Markets – Independent Analysis of Annual Sales in US$ Million
for Years 2012 through 2019 and % CAGR
Table 102: Germany 15-Year Perspective for Customer
Relationship Management (CRM) Software by Deployment –
Percentage Breakdown of Value Sales for Cloud and On Premise
for the Years 2012, 2020 & 2027
Table 103: Germany Current & Future Analysis for Customer
Relationship Management (CRM) Software by Application – Sales,
Marketing, Manufacturing, Customer Service, Social Networking,
Supply Chain, Distribution and Other Applications – Independent
Analysis of Annual Sales in US$ Million for the Years 2020
through 2027 and % CAGR
Table 104: Germany Historic Review for Customer Relationship
Management (CRM) Software by Application – Sales, Marketing,
Manufacturing, Customer Service, Social Networking, Supply
Chain, Distribution and Other Applications Markets –
Independent Analysis of Annual Sales in US$ Million for Years
2012 through 2019 and % CAGR
Table 105: Germany 15-Year Perspective for Customer
Relationship Management (CRM) Software by Application –
Percentage Breakdown of Value Sales for Sales, Marketing,
Manufacturing, Customer Service, Social Networking, Supply
Chain, Distribution and Other Applications for the Years 2012,
2020 & 2027
ITALY
Table 106: Italy Current & Future Analysis for Customer
Relationship Management (CRM) Software by Organization Size –
SMEs and Large Enterprises – Independent Analysis of Annual
Sales in US$ Million for the Years 2020 through 2027 and % CAGR
Table 107: Italy Historic Review for Customer Relationship
Management (CRM) Software by Organization Size – SMEs and Large
Enterprises Markets – Independent Analysis of Annual Sales in
US$ Million for Years 2012 through 2019 and % CAGR
Table 108: Italy 15-Year Perspective for Customer Relationship
Management (CRM) Software by Organization Size – Percentage
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Artificial Intelligence
Clarifai and Crimson Phoenix Partner to Enhance Advanced AI, ML and Unstructured Data Labeling in Defense, Intelligence Communities
Combined Capabilities and Real-World Experience Accelerate AI Readiness to Support Any Mission
WASHINGTON and HERNDON, Va., Oct. 9, 2024 /PRNewswire/ — Clarifai, a global leader in computer vision and pioneer in AI orchestration and development, has partnered Crimson Phoenix, a premier provider of data-enabled solutions. This strategic alliance aims to deliver cutting-edge AI-enabled data labeling and computer vision capabilities for unstructured data such as images and video in the Intelligence and Defense communities.
The strategic partnership builds on an existing relationship as Crimson Phoenix was recently awarded a research contract to support the U.S. Army’s Autonomous Combat Casualty Care Initiative. Leveraging Clarifai’s full-stack AI development and computer vision platform, Crimson Phoenix will efficiently annotate complex medical imagery, ensuring the highest accuracy in AI and ML models for combat casualty care.
Moving forward, the ability to quickly and accurately label geospatial data sets, as well as other video, image, and sensor data will be a key advantage in Defense and Intelligence. The partnership will enable entities to identify targets of interest, track and maintain equipment, distinguish enemy soldiers from civilians, detect irregular activities, and support other mission-critical operations.
“We are thrilled to partner with Crimson Phoenix to manage complex data labeling and model building that will rapidly turn mountains of data into plans of decisive action that support the warfighter and the supply chain,” said Matt Zeiler, Ph.D., CEO of Clarifai. “Clarifai has long worked with the defense industry to improve the use of computer vision in battle and intelligence and this partnership will enable us to bring our industry-leading technology to more entities and use cases.”
Clarifai has delivered cutting-edge AI solutions for programs within United States Special Operations Command (USSOCOM), National Geospatial-Intelligence Agency (NGA), Department of Homeland Security (DHS), Department of Defense (DoD), and other Intelligence communities for years, including via Project Maven, the first large-scale AI program for the government. Clarifai was also named a leader and received the top score in the Current Offering category in The Forrester Wave™: Computer Vision Tools, Q1 2024. For U.S. government projects, Clarifai has cleared personnel and Awardable status through the Chief Digital and Artificial Intelligence Office’s (CDAO) Tradewinds Solutions Marketplace.
The partnership is the first of its kind for both Crimson Phoenix and Clarifai and it underscores the importance of high-quality data labeling and vision model training as AI and ML move deeper into action in Defense and Intelligence.
“By teaming with Clarifai, we aim to solve the most challenging problems of computer vision models and to do it with the efficiency and scale that the Defense and Intelligence industries need. Both Clarifai and Crimson Phoenix have a demonstrated history of delivering mission-critical support to the military, providing the security and resilience our clients demand. With extensive experience in deploying both edge and cloud solutions, we ensure robust, scalable capabilities tailored to the unique needs of our clients,” said Brad Becker, EVP of Crimson Phoenix.
Crimson Phoenix stands at the forefront of computer vision technology in the military, defense, and national security sectors. With a multidisciplinary team of data scientists, engineers, and visualization experts, Crimson Phoenix collaborates with the Defense and Intelligence communities to design and deploy custom AI/ML solutions, optimizing business processes through advanced technologies like computer vision, machine learning pipelines, and data engineering. The company’s expertise spans object detection, action recognition, segmentation, data labeling and data visualization, delivering actionable insights for strategic decision-making.
About ClarifaiClarifai is a global leader in computer vision and pioneer in AI orchestration and development helping organizations, teams, and developers build, deploy, and operationalize AI at scale. Clarifai’s cutting-edge full-stack AI platform leverages today’s modern AI technologies like Large Language Models (LLMs), Large Vision Models (LVMs), and Retrieval Augmented Generation (RAG), data labeling, inference, and more. Founded in 2013, Clarifai is available in cloud, on-premises, or hybrid environments and has been used to build more than 1.5 million AI models with more than 400,000 users in 170 countries. Learn more at www.clarifai.com.
For more information or media requests, contact: [email protected]
About Crimson PhoenixCrimson Phoenix is a premier provider of data-enabled solutions for the Intelligence and Defense Communities. Utilizing the power of AI, ML, and advanced digital technologies, Crimson Phoenix delivers comprehensive services designed to provide a competitive edge across critical domains. For more information about Crimson Phoenix and its innovative solutions, please visit: www.crimsonphoenix.com.
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Artificial Intelligence
Aghanim and Sift Partner to Prevent Fraud in Direct-to-Consumer Mobile Gaming E-commerce
LOS ANGELES, Oct. 9, 2024 /PRNewswire/ — Aghanim, a mobile gaming fintech company founded by Harvard Business School alumni with over 40 years of combined expertise in video games and fintech, today announces a strategic partnership with Sift, the AI-powered fraud decisioning platform securing digital trust for leading global businesses. The combination of AI-driven insights across 1 trillion events and identity signals combined with Aghanim’s decades of expertise in gaming represents an unprecedented anti-fraud solution for mobile games.
Founded in June 2023, Aghanim empowers mobile game publishers to unlock new revenue streams through direct-to-consumer strategies. Its web-based game hubs also drive value for players with exciting competitive, social, and metagame features and rewards in addition to targeted offers. By helping game developers and publishers increase their net revenue by up to 200%, Aghanim enables them to invest additional capital into vital areas such as user acquisition.
Sift is an AI-powered fraud decisioning platform that helps digital businesses optimize their risk-reward equation with advanced machine learning, providing multi-layered fraud prevention for over 700 global businesses. With Sift’s support, Aghanim customers are able to detect fraud, secure every transaction, and improve conversion & engagement.
Constantin Andry, Co-founder and Co-CEO of Aghanim commented:
“Aghanim offers mobile game studios a fully self-managed end-to-end solution, which includes web-based game hub creation and management, integrated e-commerce, live ops automation, community engagement, and a payments platform as a suite of interoperable tools. This partnership with Sift enables us to ensure game developers, publishers, and their players are as protected as possible via secure, compliant, direct-to-consumer web-based solutions.”
Armen Najarian, Chief Marketing Officer at Sift said:
“Aghanim is an exciting player in the fintech world, and one with the potential to solve some of the inherent challenges in mobile gaming. We look forward to supporting their mission as the leading direct-to-consumer platform for mobile games by preventing fraud and creating a trusted, safe environment for their users.”
Aghanim soft-launched in early 2024 with funding from Bessemer Venture Partners, Point72 Ventures, QED Investors, and the A16Z GAMES SPEEDRUN. The company is rapidly expanding its reach and partnering with major mobile games companies to transform how mobile games are monetized and distributed through its proprietary Game Hub Builder and LiveOps Builder technologies.
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For more information, please visit Aghanim’s website.
Press Contact: [email protected]
Follow Aghanim on LinkedIn, Twitter, Facebook, and Instagram for updates.
About Aghanim:Aghanim, founded in June 2023, is a mobile gaming fintech company specializing in integrated commerce, liveops automation, community engagement, and payments. With a mission to revolutionize how mobile games are monetized and distributed, Aghanim’s web-based game hubs empower developers to go direct-to-consumer and unlock new revenue streams.
About SiftSift is the AI-powered fraud platform securing digital trust for leading global businesses. Our deep investments in machine learning and user identity, a data network scoring 1 trillion events per year, and a commitment to long-term customer success empower more than 700 customers to grow fearlessly. Brands including DoorDash, Yelp, and Poshmark rely on Sift to unlock growth and deliver seamless consumer experiences. Visit us at sift.com and follow us on LinkedIn.
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ETQ Reliance eQMS Brings Actionable AI Insights for Early Detection and Resolution of Manufacturing Production Issues with a partnership with Acerta Analytics
BURLINGTON, Mass., Oct. 9, 2024 /PRNewswire/ — ETQ, part of Hexagon, today launched the ETQ Reliance® Predictive Quality Analytics solution, bringing a new level of artificial intelligence (AI)-driven analytics to its ETQ quality management system (QMS). The solution enables automated, early detection and proactive resolution to prevent manufacturing problems, limit production variation, speed decision making, deliver prescriptive solutions to supply chain issues and boost overall delivered quality.
By extending proactive quality management to the shop floor, organizations can boost quality, innovation across the product manufacturing process – enabling product optimizations and continuous improvement.
ETQ has partnered with Acerta Analytics, a developer of predictive quality analytics software for manufacturers, to integrate Acerta LinePulse, an AI and machine learning-based solution, with ETQ Reliance. The partnership will allow ETQ and Acerta customers to benefit from a predictive, closed loop quality system that marries real-time data analysis with advanced quality workflows.
“Today’s manufacturers worry about the performance of their plants, how to ensure operational efficiency, meet compliance requirements and manage risk, all while preserving innovation, ensuring on-time delivery of quality products to their customers,” said Vick Vaishnavi, CEO of ETQ. “Heavy on their minds is the possibility of product recalls. In fact, in a recent ETQ Pulse of Quality in Manufacturing survey 73% of respondents said they had a product recall in the last five years, and 48% said there have been more recalls than there were five years ago. The ETQ Reliance Predictive Quality solution combines AI technology and expert human knowledge to help identify production problems sooner and resolve them faster to avoid costly, brand-damaging recalls and other quality issues.”
“We’re pleased to be partnering with ETQ. Coupled with Acerta’s long-standing history of providing AI solutions to large automotive manufacturers, together we will now deliver insights to manufacturers that help them predict and resolve issues with real-time analysis of their shop-floor data, and expert feedback from ETQ Reliance users,” said Greta Cutulenco, Co-founder and CEO, Acerta Analytics. “Our combined solution helps manufacturers work quickly and efficiently to prevent scrap and rework and manage critical quality events.”
ETQ Reliance Quality Analytics
The ETQ Reliance Quality Analytics solution is an AI-driven Predictive Quality Analytics (PQA) application that ingests data from the shop floor via the Acerta LinePulse application. Acerta LinePulse predicts the likelihood of upcoming defects and integrates with the ETQ Reliance QMS to accelerate root cause analysis and speed-to-resolution while also improving predictive algorithms. This early detection and intervention can make a drastic positive impact on critical production KPIs such as scrap and rework, “first time right,” stable production and others.
The solution brings actionable AI to the shop floor by sending early warning alerts when a manufacturing process is at risk of producing defects. These alerts create a quality event in ETQ Reliance so that users can investigate the nature of the alert, determine the resolution to resolve the issue, and return feedback to Acerta LinePulse. By keeping humans in the loop with AI-driven predictive capabilities, customers can reduce field service costs, customer complaints, safety incidents, warranty claims and recalls downstream, while helping product designers, manufacturing engineers and supply chain managers ensure better inputs to the manufacturing process. By reducing the time, it takes to address manufacturing challenges, companies can reduce the number of potential escapes and limit their recall exposure.
The feedback sent from ETQ Reliance to Acerta LinePulse causes the predictive algorithms to continuously learn, and become more effective, accurate over time. Consistently improving predictions using real-time data help make better decisions faster.
Acerta LinePulse brings additional features that improve shop-floor decision making, such as automated root cause analysis and advanced capability monitoring.
Key Features/Benefits:
Manufacturing-specific data ingestion: Collect, analyze and visualize manufacturing data from different sources all in one place, including process data from sensors, environmental data from inside the plant, test results, and quality inspection data.Advanced data analysis: Designed for quality engineers and line operators; no in-house data science expertise is required.Predictive monitoring and alerts: Get alerted about potential quality issues before they occur from the areas of production that make the most impact.Automated root cause analysis: Generate a prioritized list of the most influential signals related to a failed quality inspection or test within minutes.The ETQ Reliance Quality Analytics solution is available immediately and will be sold direct by ETQ, Acerta and other ETQ resellers to both new and existing ETQ Reliance NXG customers.
ETQ Reliance NXG is a comprehensive, cloud-native, analytics-driven quality management system for quality-centric customers in manufacturing, life sciences, electronics, food and beverage, automotive, aerospace, and other industries. The solution is a fully multi-tenant SaaS offering that delivers the limitless power of cloud-native technology to accelerate and elevate quality processes and reduce risk for companies.
Hexagon MI’s Sixth Sense Program and Acerta
Acerta is a member of Hexagon’s Sixth Sense accelerator program launched in January 2022 to assist manufacturing companies by providing them with access to Hexagon’s extensive resources. The program is an open innovation platform that connects companies to address global challenges through manufacturing innovation.
About Acerta
Forged from industrial experience and driven by data science, Acerta helps discrete manufacturers get value out of their manufacturing data. Its ML/AI-powered software enables companies to make the right decisions fast, optimize production, and reduce the costs of poor quality. Acerta translates complex product data into actionable insights.
About ETQ
ETQ, part of Hexagon, is a leading provider of integrated quality management, health, safety, and environmental solutions for manufacturers. Firms around the world rely on ETQ to ensure optimal quality at scale, reduce costs and improve the velocity of data-driven decisions. Learn more at etq.com.
Hexagon is a global leader in digital reality solutions, combining sensor, software and autonomous technologies. Hexagon (Nasdaq Stockholm: HEXA B) has approximately 24,000 employees in 50 countries and net sales of approximately 5.2bn EUR. Learn more at hexagon.com and follow us @HexagonAB
Click here to download a copy of ETQ’s recent industry report: “The Pulse of Quality in Manufacturing 2024.”
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