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Global Customer Relationship Management (CRM) Software Market to Reach US$41.7 Billion by the Year 2027

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New York, July 27, 2021 (GLOBE NEWSWIRE) — Reportlinker.com announces the release of the report “Global Customer Relationship Management (CRM) Software Industry” – https://www.reportlinker.com/p01921270/?utm_source=GNW
2 Billion in the year 2020, is projected to reach a revised size of US$41.7 Billion by 2027, growing at a CAGR of 5.7% over the period 2020-2027.SMEs, one of the segments analyzed in the report, is projected to grow at a 6.4% CAGR to reach US$31.1 Billion by the end of the analysis period. After an early analysis of the business implications of the pandemic and its induced economic crisis, growth in the Large Enterprises segment is readjusted to a revised 4% CAGR for the next 7-year period. This segment currently accounts for a 28.4% share of the global Customer Relationship Management (CRM) Software market.

The U.S. Accounts for Over 26.9% of Global Market Size in 2020, While China is Forecast to Grow at a 9.4% CAGR for the Period of 2020-2027

The Customer Relationship Management (CRM) Software market in the U.S. is estimated at US$7.6 Billion in the year 2020. The country currently accounts for a 26.93% share in the global market. China, the world second largest economy, is forecast to reach an estimated market size of US$9.2 Billion in the year 2027 trailing a CAGR of 9.5% through 2027. Among the other noteworthy geographic markets are Japan and Canada, each forecast to grow at 3.1% and 4.6% respectively over the 2020-2027 period. Within Europe, Germany is forecast to grow at approximately 4% CAGR while Rest of European market (as defined in the study) will reach US$9.2 Billion by the year 2027.

Select Competitors (Total 74 Featured)

  • Adobe Inc.
  • AMDOCS Ltd.
  • Huawei Technologies Co., Ltd.
  • IBM Corporation
  • Infor
  • Microsoft Corporation
  • NetSuite, Inc.
  • NICE Ltd.
  • Oracle Corporation
  • Salesforce.com, Inc.
  • SAP SE
  • SAS Institute, Inc.
  • SugarCRM, Inc.
  • Synnex Corporaiton
  • The Sage Group Plc
  • Verint Systems, Inc.
  • Zoho Corporation Pvt., Ltd.

Read the full report: https://www.reportlinker.com/p01921270/?utm_source=GNW

I. METHODOLOGY

II. EXECUTIVE SUMMARY

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1. MARKET OVERVIEW
Influencer Market Insights
World Market Trajectories
Impact of Covid-19 and a Looming Global Recession
An Introduction to Customer Relationship Management (CRM)
Evolution of CRM
Types of CRM
Operational CRM
Collaborative CRM
Analytical CRM
Strategic CRM
Deployment Options in CRM
On-Premise CRM
Software-as-a-Service (SaaS) CRM
Benefits of CRM Strategy
Disadvantages of CRM Implementations
CRM Application in Select End-Use Sectors
CRM Ecosystem
CRM Emerges as an Effective Approach to Create and Maintain
Strong Customer Relations
CRM Software: The Key Enabler of Efficient CRM Strategy
Customer-Centric Operations Drives Increased Spending on CRM
Software
Developed Regions Lead, Developing Economies Poised for Strong
Future Growth

2. FOCUS ON SELECT PLAYERS
Acoustic L.P. (USA)
Adobe Systems Incorporated (USA)
Concentrix Corporation (USA)
Huawei Technologies Co., Ltd. (China)
Infor Global Solutions, Inc. (USA)
Microsoft Corporation (USA)
NICE Ltd. (Israel)
Oracle Corporation (USA)
Pegasystems, Inc. (USA)
Salesforce.com, Inc. (USA)
SAP SE (Germany)
SAS Institute Inc. (USA)
SugarCRM (USA)
The Sage Group Plc (UK)
Verint Systems, Inc. (USA)
Zendesk, Inc. (USA)
Zoho Corporation Pvt. Ltd. (India)

3. MARKET TRENDS & DRIVERS
Traditional CRM Software Gives Way to New Age Software Solutions
CRM Trends Set to Drive Innovations in the CRM Software Market
Artificial Intelligence (AI)
Advancements in Process Automation
Data Integration
Blockchain
Internet of Things (IoT)
Hyper Individualization
AI and Machine Learning Poised to Transform CRM Software
Marketspace
IoT & Blockchain, the Two Key Game Changer Technologies for CRM
Growing Role of Big Data in CRM
Social CRM: The Next Sought After Functionality in CRM Software
Market
EXHIBIT 1: Social Media Penetration Worldwide: % of Active
Monthly Users Compared to Total Population for 2019
EXHIBIT 2: Social Media Users Penetration (in %) by Generation
Mobile CRM Continues to Gain Momentum
Rising Adoption of Mobile Devices and Developments in Mobile
Internet Fuels Take Mobile CRM Software Market
EXHIBIT 3: Smartphone Users as % of Global Population for the
Period 2018-2022
EXHIBIT 4: Worldwide Shipments of Laptops and Tablet PCs
(in Million Units) for the Years 2019, 2021 and 2023
Customer Service and Support Continues to Lead the Global CRM
Software Market
EXHIBIT 5: Rising Significance of Customer Experience for
Businesses: % of Businesses Prioritizing Customer Experience
Marketing: The High Growth Application Market for CRM Software
EXHIBIT 6: Email Marketing Emerges as a Preferred Marketing
Tool: % of Companies Looking to Increase Spending on Marketing
Programs
Cloud Technology Optimally Positioned to Deliver CRM Software
On-Demand
Cloud-based SaaS CRM: Playing a Vital Part in Enabling Low-Cost
CRM Strategy
CRM Technology Advancements Present Tremendous Potential to
Improve Business Operations
Sales Force Automation Software: The Traditional Revenue
Contributor
Rising Prominence of CRM Software for E-Commerce Businesses
EXHIBIT 7: Global B2C E-Commerce Sales in US$ Trillion for the
Years 2017, 2019, 2021 and 2023
EXHIBIT 8: Global E-Commerce Market as a % of Retail Sales for
the Period 2017-2023
Top CRM Software for E-Commerce Sector: 2018
CRM Software Gains Prominence in Life Sciences Sector
Pharmaceutical CRM: Increasing Number of Pharma Companies Drive
Growth
Healthcare CRM Market Poised for Growth
SMEs: The Most Lucrative Consumer Cluster for SaaS CRM
CRM Outsourcing Essential for Large-Scale Client Management Needs
CRM Analytics Help Organizations Make Faster Decisions
Banking & Financial Services Enterprises Prioritize CRM Adoption
Insurance Agencies Seek CRM Capability for Effective Collaboration
Retail Sector Drives Significant Gains in the CRM Market
Key Issues & Challenges Confronting CRM Software Market

4. GLOBAL MARKET PERSPECTIVE
Table 1: World Current & Future Analysis for Customer
Relationship Management (CRM) Software by Geographic Region –
USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America,
Middle East and Africa Markets – Independent Analysis of Annual
Sales in US$ Million for Years 2020 through 2027 and % CAGR

Table 2: World Historic Review for Customer Relationship
Management (CRM) Software by Geographic Region – USA, Canada,
Japan, China, Europe, Asia-Pacific, Latin America, Middle East
and Africa Markets – Independent Analysis of Annual Sales in
US$ Million for Years 2012 through 2019 and % CAGR

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Table 3: World 15-Year Perspective for Customer Relationship
Management (CRM) Software by Geographic Region – Percentage
Breakdown of Value Sales for USA, Canada, Japan, China, Europe,
Asia-Pacific, Latin America, Middle East and Africa Markets for
Years 2012, 2020 & 2027

Table 4: World Current & Future Analysis for SMEs by Geographic
Region – USA, Canada, Japan, China, Europe, Asia-Pacific, Latin
America, Middle East and Africa Markets – Independent Analysis
of Annual Sales in US$ Million for Years 2020 through 2027 and
% CAGR

Table 5: World Historic Review for SMEs by Geographic Region –
USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America,
Middle East and Africa Markets – Independent Analysis of Annual
Sales in US$ Million for Years 2012 through 2019 and % CAGR

Table 6: World 15-Year Perspective for SMEs by Geographic
Region – Percentage Breakdown of Value Sales for USA, Canada,
Japan, China, Europe, Asia-Pacific, Latin America, Middle East
and Africa for Years 2012, 2020 & 2027

Table 7: World Current & Future Analysis for Large Enterprises
by Geographic Region – USA, Canada, Japan, China, Europe,
Asia-Pacific, Latin America, Middle East and Africa Markets –
Independent Analysis of Annual Sales in US$ Million for Years
2020 through 2027 and % CAGR

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Table 8: World Historic Review for Large Enterprises by
Geographic Region – USA, Canada, Japan, China, Europe,
Asia-Pacific, Latin America, Middle East and Africa Markets –
Independent Analysis of Annual Sales in US$ Million for Years
2012 through 2019 and % CAGR

Table 9: World 15-Year Perspective for Large Enterprises by
Geographic Region – Percentage Breakdown of Value Sales for
USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America,
Middle East and Africa for Years 2012, 2020 & 2027

Table 10: World Current & Future Analysis for Cloud by
Geographic Region – USA, Canada, Japan, China, Europe,
Asia-Pacific, Latin America, Middle East and Africa Markets –
Independent Analysis of Annual Sales in US$ Million for Years
2020 through 2027 and % CAGR

Table 11: World Historic Review for Cloud by Geographic Region –
USA, Canada, Japan, China, Europe, Asia-Pacific, Latin
America, Middle East and Africa Markets – Independent Analysis
of Annual Sales in US$ Million for Years 2012 through 2019 and
% CAGR

Table 12: World 15-Year Perspective for Cloud by Geographic
Region – Percentage Breakdown of Value Sales for USA, Canada,
Japan, China, Europe, Asia-Pacific, Latin America, Middle East
and Africa for Years 2012, 2020 & 2027

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Table 13: World Current & Future Analysis for On Premise by
Geographic Region – USA, Canada, Japan, China, Europe,
Asia-Pacific, Latin America, Middle East and Africa Markets –
Independent Analysis of Annual Sales in US$ Million for Years
2020 through 2027 and % CAGR

Table 14: World Historic Review for On Premise by Geographic
Region – USA, Canada, Japan, China, Europe, Asia-Pacific, Latin
America, Middle East and Africa Markets – Independent Analysis
of Annual Sales in US$ Million for Years 2012 through 2019 and
% CAGR

Table 15: World 15-Year Perspective for On Premise by
Geographic Region – Percentage Breakdown of Value Sales for
USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America,
Middle East and Africa for Years 2012, 2020 & 2027

Table 16: World Current & Future Analysis for Sales by
Geographic Region – USA, Canada, Japan, China, Europe,
Asia-Pacific, Latin America, Middle East and Africa Markets –
Independent Analysis of Annual Sales in US$ Million for Years
2020 through 2027 and % CAGR

Table 17: World Historic Review for Sales by Geographic Region –
USA, Canada, Japan, China, Europe, Asia-Pacific, Latin
America, Middle East and Africa Markets – Independent Analysis
of Annual Sales in US$ Million for Years 2012 through 2019 and
% CAGR

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Table 18: World 15-Year Perspective for Sales by Geographic
Region – Percentage Breakdown of Value Sales for USA, Canada,
Japan, China, Europe, Asia-Pacific, Latin America, Middle East
and Africa for Years 2012, 2020 & 2027

Table 19: World Current & Future Analysis for Marketing by
Geographic Region – USA, Canada, Japan, China, Europe,
Asia-Pacific, Latin America, Middle East and Africa Markets –
Independent Analysis of Annual Sales in US$ Million for Years
2020 through 2027 and % CAGR

Table 20: World Historic Review for Marketing by Geographic
Region – USA, Canada, Japan, China, Europe, Asia-Pacific, Latin
America, Middle East and Africa Markets – Independent Analysis
of Annual Sales in US$ Million for Years 2012 through 2019 and
% CAGR

Table 21: World 15-Year Perspective for Marketing by Geographic
Region – Percentage Breakdown of Value Sales for USA, Canada,
Japan, China, Europe, Asia-Pacific, Latin America, Middle East
and Africa for Years 2012, 2020 & 2027

Table 22: World Current & Future Analysis for Manufacturing by
Geographic Region – USA, Canada, Japan, China, Europe,
Asia-Pacific, Latin America, Middle East and Africa Markets –
Independent Analysis of Annual Sales in US$ Million for Years
2020 through 2027 and % CAGR

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Table 23: World Historic Review for Manufacturing by Geographic
Region – USA, Canada, Japan, China, Europe, Asia-Pacific, Latin
America, Middle East and Africa Markets – Independent Analysis
of Annual Sales in US$ Million for Years 2012 through 2019 and
% CAGR

Table 24: World 15-Year Perspective for Manufacturing by
Geographic Region – Percentage Breakdown of Value Sales for
USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America,
Middle East and Africa for Years 2012, 2020 & 2027

Table 25: World Current & Future Analysis for Customer Service
by Geographic Region – USA, Canada, Japan, China, Europe,
Asia-Pacific, Latin America, Middle East and Africa Markets –
Independent Analysis of Annual Sales in US$ Million for Years
2020 through 2027 and % CAGR

Table 26: World Historic Review for Customer Service by
Geographic Region – USA, Canada, Japan, China, Europe,
Asia-Pacific, Latin America, Middle East and Africa Markets –
Independent Analysis of Annual Sales in US$ Million for Years
2012 through 2019 and % CAGR

Table 27: World 15-Year Perspective for Customer Service by
Geographic Region – Percentage Breakdown of Value Sales for
USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America,
Middle East and Africa for Years 2012, 2020 & 2027

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Table 28: World Current & Future Analysis for Social Networking
by Geographic Region – USA, Canada, Japan, China, Europe,
Asia-Pacific, Latin America, Middle East and Africa Markets –
Independent Analysis of Annual Sales in US$ Million for Years
2020 through 2027 and % CAGR

Table 29: World Historic Review for Social Networking by
Geographic Region – USA, Canada, Japan, China, Europe,
Asia-Pacific, Latin America, Middle East and Africa Markets –
Independent Analysis of Annual Sales in US$ Million for Years
2012 through 2019 and % CAGR

Table 30: World 15-Year Perspective for Social Networking by
Geographic Region – Percentage Breakdown of Value Sales for
USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America,
Middle East and Africa for Years 2012, 2020 & 2027

Table 31: World Current & Future Analysis for Supply Chain by
Geographic Region – USA, Canada, Japan, China, Europe,
Asia-Pacific, Latin America, Middle East and Africa Markets –
Independent Analysis of Annual Sales in US$ Million for Years
2020 through 2027 and % CAGR

Table 32: World Historic Review for Supply Chain by Geographic
Region – USA, Canada, Japan, China, Europe, Asia-Pacific, Latin
America, Middle East and Africa Markets – Independent Analysis
of Annual Sales in US$ Million for Years 2012 through 2019 and
% CAGR

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Table 33: World 15-Year Perspective for Supply Chain by
Geographic Region – Percentage Breakdown of Value Sales for
USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America,
Middle East and Africa for Years 2012, 2020 & 2027

Table 34: World Current & Future Analysis for Distribution by
Geographic Region – USA, Canada, Japan, China, Europe,
Asia-Pacific, Latin America, Middle East and Africa Markets –
Independent Analysis of Annual Sales in US$ Million for Years
2020 through 2027 and % CAGR

Table 35: World Historic Review for Distribution by Geographic
Region – USA, Canada, Japan, China, Europe, Asia-Pacific, Latin
America, Middle East and Africa Markets – Independent Analysis
of Annual Sales in US$ Million for Years 2012 through 2019 and
% CAGR

Table 36: World 15-Year Perspective for Distribution by
Geographic Region – Percentage Breakdown of Value Sales for
USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America,
Middle East and Africa for Years 2012, 2020 & 2027

Table 37: World Current & Future Analysis for Other
Applications by Geographic Region – USA, Canada, Japan, China,
Europe, Asia-Pacific, Latin America, Middle East and Africa
Markets – Independent Analysis of Annual Sales in US$ Million
for Years 2020 through 2027 and % CAGR

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Table 38: World Historic Review for Other Applications by
Geographic Region – USA, Canada, Japan, China, Europe,
Asia-Pacific, Latin America, Middle East and Africa Markets –
Independent Analysis of Annual Sales in US$ Million for Years
2012 through 2019 and % CAGR

Table 39: World 15-Year Perspective for Other Applications by
Geographic Region – Percentage Breakdown of Value Sales for
USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America,
Middle East and Africa for Years 2012, 2020 & 2027

III. MARKET ANALYSIS

UNITED STATES
Mobile CRM Continues to Make Healthy Gains
US Real Estate Enterprises Prefer CRM
CRM Software Comes Handy to Treatment Centers
Table 40: USA Current & Future Analysis for Customer
Relationship Management (CRM) Software by Organization Size –
SMEs and Large Enterprises – Independent Analysis of Annual
Sales in US$ Million for the Years 2020 through 2027 and % CAGR

Table 41: USA Historic Review for Customer Relationship
Management (CRM) Software by Organization Size – SMEs and Large
Enterprises Markets – Independent Analysis of Annual Sales in
US$ Million for Years 2012 through 2019 and % CAGR

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Table 42: USA 15-Year Perspective for Customer Relationship
Management (CRM) Software by Organization Size – Percentage
Breakdown of Value Sales for SMEs and Large Enterprises for the
Years 2012, 2020 & 2027

Table 43: USA Current & Future Analysis for Customer
Relationship Management (CRM) Software by Deployment – Cloud
and On Premise – Independent Analysis of Annual Sales in US$
Million for the Years 2020 through 2027 and % CAGR

Table 44: USA Historic Review for Customer Relationship
Management (CRM) Software by Deployment – Cloud and On Premise
Markets – Independent Analysis of Annual Sales in US$ Million
for Years 2012 through 2019 and % CAGR

Table 45: USA 15-Year Perspective for Customer Relationship
Management (CRM) Software by Deployment – Percentage Breakdown
of Value Sales for Cloud and On Premise for the Years 2012,
2020 & 2027

Table 46: USA Current & Future Analysis for Customer
Relationship Management (CRM) Software by Application – Sales,
Marketing, Manufacturing, Customer Service, Social Networking,
Supply Chain, Distribution and Other Applications – Independent
Analysis of Annual Sales in US$ Million for the Years 2020
through 2027 and % CAGR

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Table 47: USA Historic Review for Customer Relationship
Management (CRM) Software by Application – Sales, Marketing,
Manufacturing, Customer Service, Social Networking, Supply
Chain, Distribution and Other Applications Markets –
Independent Analysis of Annual Sales in US$ Million for Years
2012 through 2019 and % CAGR

Table 48: USA 15-Year Perspective for Customer Relationship
Management (CRM) Software by Application – Percentage Breakdown
of Value Sales for Sales, Marketing, Manufacturing, Customer
Service, Social Networking, Supply Chain, Distribution and
Other Applications for the Years 2012, 2020 & 2027

CANADA
Table 49: Canada Current & Future Analysis for Customer
Relationship Management (CRM) Software by Organization Size –
SMEs and Large Enterprises – Independent Analysis of Annual
Sales in US$ Million for the Years 2020 through 2027 and % CAGR

Table 50: Canada Historic Review for Customer Relationship
Management (CRM) Software by Organization Size – SMEs and Large
Enterprises Markets – Independent Analysis of Annual Sales in
US$ Million for Years 2012 through 2019 and % CAGR

Table 51: Canada 15-Year Perspective for Customer Relationship
Management (CRM) Software by Organization Size – Percentage
Breakdown of Value Sales for SMEs and Large Enterprises for the
Years 2012, 2020 & 2027

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Table 52: Canada Current & Future Analysis for Customer
Relationship Management (CRM) Software by Deployment – Cloud
and On Premise – Independent Analysis of Annual Sales in US$
Million for the Years 2020 through 2027 and % CAGR

Table 53: Canada Historic Review for Customer Relationship
Management (CRM) Software by Deployment – Cloud and On Premise
Markets – Independent Analysis of Annual Sales in US$ Million
for Years 2012 through 2019 and % CAGR

Table 54: Canada 15-Year Perspective for Customer Relationship
Management (CRM) Software by Deployment – Percentage Breakdown
of Value Sales for Cloud and On Premise for the Years 2012,
2020 & 2027

Table 55: Canada Current & Future Analysis for Customer
Relationship Management (CRM) Software by Application – Sales,
Marketing, Manufacturing, Customer Service, Social Networking,
Supply Chain, Distribution and Other Applications – Independent
Analysis of Annual Sales in US$ Million for the Years 2020
through 2027 and % CAGR

Table 56: Canada Historic Review for Customer Relationship
Management (CRM) Software by Application – Sales, Marketing,
Manufacturing, Customer Service, Social Networking, Supply
Chain, Distribution and Other Applications Markets –
Independent Analysis of Annual Sales in US$ Million for Years
2012 through 2019 and % CAGR

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Table 57: Canada 15-Year Perspective for Customer Relationship
Management (CRM) Software by Application – Percentage Breakdown
of Value Sales for Sales, Marketing, Manufacturing, Customer
Service, Social Networking, Supply Chain, Distribution and
Other Applications for the Years 2012, 2020 & 2027

JAPAN
Table 58: Japan Current & Future Analysis for Customer
Relationship Management (CRM) Software by Organization Size –
SMEs and Large Enterprises – Independent Analysis of Annual
Sales in US$ Million for the Years 2020 through 2027 and % CAGR

Table 59: Japan Historic Review for Customer Relationship
Management (CRM) Software by Organization Size – SMEs and Large
Enterprises Markets – Independent Analysis of Annual Sales in
US$ Million for Years 2012 through 2019 and % CAGR

Table 60: Japan 15-Year Perspective for Customer Relationship
Management (CRM) Software by Organization Size – Percentage
Breakdown of Value Sales for SMEs and Large Enterprises for the
Years 2012, 2020 & 2027

Table 61: Japan Current & Future Analysis for Customer
Relationship Management (CRM) Software by Deployment – Cloud
and On Premise – Independent Analysis of Annual Sales in US$
Million for the Years 2020 through 2027 and % CAGR

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Table 62: Japan Historic Review for Customer Relationship
Management (CRM) Software by Deployment – Cloud and On Premise
Markets – Independent Analysis of Annual Sales in US$ Million
for Years 2012 through 2019 and % CAGR

Table 63: Japan 15-Year Perspective for Customer Relationship
Management (CRM) Software by Deployment – Percentage Breakdown
of Value Sales for Cloud and On Premise for the Years 2012,
2020 & 2027

Table 64: Japan Current & Future Analysis for Customer
Relationship Management (CRM) Software by Application – Sales,
Marketing, Manufacturing, Customer Service, Social Networking,
Supply Chain, Distribution and Other Applications – Independent
Analysis of Annual Sales in US$ Million for the Years 2020
through 2027 and % CAGR

Table 65: Japan Historic Review for Customer Relationship
Management (CRM) Software by Application – Sales, Marketing,
Manufacturing, Customer Service, Social Networking, Supply
Chain, Distribution and Other Applications Markets –
Independent Analysis of Annual Sales in US$ Million for Years
2012 through 2019 and % CAGR

Table 66: Japan 15-Year Perspective for Customer Relationship
Management (CRM) Software by Application – Percentage Breakdown
of Value Sales for Sales, Marketing, Manufacturing, Customer
Service, Social Networking, Supply Chain, Distribution and
Other Applications for the Years 2012, 2020 & 2027

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CHINA
Table 67: China Current & Future Analysis for Customer
Relationship Management (CRM) Software by Organization Size –
SMEs and Large Enterprises – Independent Analysis of Annual
Sales in US$ Million for the Years 2020 through 2027 and % CAGR

Table 68: China Historic Review for Customer Relationship
Management (CRM) Software by Organization Size – SMEs and Large
Enterprises Markets – Independent Analysis of Annual Sales in
US$ Million for Years 2012 through 2019 and % CAGR

Table 69: China 15-Year Perspective for Customer Relationship
Management (CRM) Software by Organization Size – Percentage
Breakdown of Value Sales for SMEs and Large Enterprises for the
Years 2012, 2020 & 2027

Table 70: China Current & Future Analysis for Customer
Relationship Management (CRM) Software by Deployment – Cloud
and On Premise – Independent Analysis of Annual Sales in US$
Million for the Years 2020 through 2027 and % CAGR

Table 71: China Historic Review for Customer Relationship
Management (CRM) Software by Deployment – Cloud and On Premise
Markets – Independent Analysis of Annual Sales in US$ Million
for Years 2012 through 2019 and % CAGR

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Table 72: China 15-Year Perspective for Customer Relationship
Management (CRM) Software by Deployment – Percentage Breakdown
of Value Sales for Cloud and On Premise for the Years 2012,
2020 & 2027

Table 73: China Current & Future Analysis for Customer
Relationship Management (CRM) Software by Application – Sales,
Marketing, Manufacturing, Customer Service, Social Networking,
Supply Chain, Distribution and Other Applications – Independent
Analysis of Annual Sales in US$ Million for the Years 2020
through 2027 and % CAGR

Table 74: China Historic Review for Customer Relationship
Management (CRM) Software by Application – Sales, Marketing,
Manufacturing, Customer Service, Social Networking, Supply
Chain, Distribution and Other Applications Markets –
Independent Analysis of Annual Sales in US$ Million for Years
2012 through 2019 and % CAGR

Table 75: China 15-Year Perspective for Customer Relationship
Management (CRM) Software by Application – Percentage Breakdown
of Value Sales for Sales, Marketing, Manufacturing, Customer
Service, Social Networking, Supply Chain, Distribution and
Other Applications for the Years 2012, 2020 & 2027

EUROPE
Table 76: Europe Current & Future Analysis for Customer
Relationship Management (CRM) Software by Geographic Region –
France, Germany, Italy, UK, Spain, Russia and Rest of Europe
Markets – Independent Analysis of Annual Sales in US$ Million
for Years 2020 through 2027 and % CAGR

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Table 77: Europe Historic Review for Customer Relationship
Management (CRM) Software by Geographic Region – France,
Germany, Italy, UK, Spain, Russia and Rest of Europe Markets –
Independent Analysis of Annual Sales in US$ Million for Years
2012 through 2019 and % CAGR

Table 78: Europe 15-Year Perspective for Customer Relationship
Management (CRM) Software by Geographic Region – Percentage
Breakdown of Value Sales for France, Germany, Italy, UK, Spain,
Russia and Rest of Europe Markets for Years 2012, 2020 & 2027

Table 79: Europe Current & Future Analysis for Customer
Relationship Management (CRM) Software by Organization Size –
SMEs and Large Enterprises – Independent Analysis of Annual
Sales in US$ Million for the Years 2020 through 2027 and % CAGR

Table 80: Europe Historic Review for Customer Relationship
Management (CRM) Software by Organization Size – SMEs and Large
Enterprises Markets – Independent Analysis of Annual Sales in
US$ Million for Years 2012 through 2019 and % CAGR

Table 81: Europe 15-Year Perspective for Customer Relationship
Management (CRM) Software by Organization Size – Percentage
Breakdown of Value Sales for SMEs and Large Enterprises for the
Years 2012, 2020 & 2027

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Table 82: Europe Current & Future Analysis for Customer
Relationship Management (CRM) Software by Deployment – Cloud
and On Premise – Independent Analysis of Annual Sales in US$
Million for the Years 2020 through 2027 and % CAGR

Table 83: Europe Historic Review for Customer Relationship
Management (CRM) Software by Deployment – Cloud and On Premise
Markets – Independent Analysis of Annual Sales in US$ Million
for Years 2012 through 2019 and % CAGR

Table 84: Europe 15-Year Perspective for Customer Relationship
Management (CRM) Software by Deployment – Percentage Breakdown
of Value Sales for Cloud and On Premise for the Years 2012,
2020 & 2027

Table 85: Europe Current & Future Analysis for Customer
Relationship Management (CRM) Software by Application – Sales,
Marketing, Manufacturing, Customer Service, Social Networking,
Supply Chain, Distribution and Other Applications – Independent
Analysis of Annual Sales in US$ Million for the Years 2020
through 2027 and % CAGR

Table 86: Europe Historic Review for Customer Relationship
Management (CRM) Software by Application – Sales, Marketing,
Manufacturing, Customer Service, Social Networking, Supply
Chain, Distribution and Other Applications Markets –
Independent Analysis of Annual Sales in US$ Million for Years
2012 through 2019 and % CAGR

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Table 87: Europe 15-Year Perspective for Customer Relationship
Management (CRM) Software by Application – Percentage Breakdown
of Value Sales for Sales, Marketing, Manufacturing, Customer
Service, Social Networking, Supply Chain, Distribution and
Other Applications for the Years 2012, 2020 & 2027

FRANCE
Table 88: France Current & Future Analysis for Customer
Relationship Management (CRM) Software by Organization Size –
SMEs and Large Enterprises – Independent Analysis of Annual
Sales in US$ Million for the Years 2020 through 2027 and % CAGR

Table 89: France Historic Review for Customer Relationship
Management (CRM) Software by Organization Size – SMEs and Large
Enterprises Markets – Independent Analysis of Annual Sales in
US$ Million for Years 2012 through 2019 and % CAGR

Table 90: France 15-Year Perspective for Customer Relationship
Management (CRM) Software by Organization Size – Percentage
Breakdown of Value Sales for SMEs and Large Enterprises for the
Years 2012, 2020 & 2027

Table 91: France Current & Future Analysis for Customer
Relationship Management (CRM) Software by Deployment – Cloud
and On Premise – Independent Analysis of Annual Sales in US$
Million for the Years 2020 through 2027 and % CAGR

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Table 92: France Historic Review for Customer Relationship
Management (CRM) Software by Deployment – Cloud and On Premise
Markets – Independent Analysis of Annual Sales in US$ Million
for Years 2012 through 2019 and % CAGR

Table 93: France 15-Year Perspective for Customer Relationship
Management (CRM) Software by Deployment – Percentage Breakdown
of Value Sales for Cloud and On Premise for the Years 2012,
2020 & 2027

Table 94: France Current & Future Analysis for Customer
Relationship Management (CRM) Software by Application – Sales,
Marketing, Manufacturing, Customer Service, Social Networking,
Supply Chain, Distribution and Other Applications – Independent
Analysis of Annual Sales in US$ Million for the Years 2020
through 2027 and % CAGR

Table 95: France Historic Review for Customer Relationship
Management (CRM) Software by Application – Sales, Marketing,
Manufacturing, Customer Service, Social Networking, Supply
Chain, Distribution and Other Applications Markets –
Independent Analysis of Annual Sales in US$ Million for Years
2012 through 2019 and % CAGR

Table 96: France 15-Year Perspective for Customer Relationship
Management (CRM) Software by Application – Percentage Breakdown
of Value Sales for Sales, Marketing, Manufacturing, Customer
Service, Social Networking, Supply Chain, Distribution and
Other Applications for the Years 2012, 2020 & 2027

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GERMANY
Table 97: Germany Current & Future Analysis for Customer
Relationship Management (CRM) Software by Organization Size –
SMEs and Large Enterprises – Independent Analysis of Annual
Sales in US$ Million for the Years 2020 through 2027 and % CAGR

Table 98: Germany Historic Review for Customer Relationship
Management (CRM) Software by Organization Size – SMEs and Large
Enterprises Markets – Independent Analysis of Annual Sales in
US$ Million for Years 2012 through 2019 and % CAGR

Table 99: Germany 15-Year Perspective for Customer Relationship
Management (CRM) Software by Organization Size – Percentage
Breakdown of Value Sales for SMEs and Large Enterprises for the
Years 2012, 2020 & 2027

Table 100: Germany Current & Future Analysis for Customer
Relationship Management (CRM) Software by Deployment – Cloud
and On Premise – Independent Analysis of Annual Sales in US$
Million for the Years 2020 through 2027 and % CAGR

Table 101: Germany Historic Review for Customer Relationship
Management (CRM) Software by Deployment – Cloud and On Premise
Markets – Independent Analysis of Annual Sales in US$ Million
for Years 2012 through 2019 and % CAGR

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Table 102: Germany 15-Year Perspective for Customer
Relationship Management (CRM) Software by Deployment –
Percentage Breakdown of Value Sales for Cloud and On Premise
for the Years 2012, 2020 & 2027

Table 103: Germany Current & Future Analysis for Customer
Relationship Management (CRM) Software by Application – Sales,
Marketing, Manufacturing, Customer Service, Social Networking,
Supply Chain, Distribution and Other Applications – Independent
Analysis of Annual Sales in US$ Million for the Years 2020
through 2027 and % CAGR

Table 104: Germany Historic Review for Customer Relationship
Management (CRM) Software by Application – Sales, Marketing,
Manufacturing, Customer Service, Social Networking, Supply
Chain, Distribution and Other Applications Markets –
Independent Analysis of Annual Sales in US$ Million for Years
2012 through 2019 and % CAGR

Table 105: Germany 15-Year Perspective for Customer
Relationship Management (CRM) Software by Application –
Percentage Breakdown of Value Sales for Sales, Marketing,
Manufacturing, Customer Service, Social Networking, Supply
Chain, Distribution and Other Applications for the Years 2012,
2020 & 2027

ITALY
Table 106: Italy Current & Future Analysis for Customer
Relationship Management (CRM) Software by Organization Size –
SMEs and Large Enterprises – Independent Analysis of Annual
Sales in US$ Million for the Years 2020 through 2027 and % CAGR

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Table 107: Italy Historic Review for Customer Relationship
Management (CRM) Software by Organization Size – SMEs and Large
Enterprises Markets – Independent Analysis of Annual Sales in
US$ Million for Years 2012 through 2019 and % CAGR

Table 108: Italy 15-Year Perspective for Customer Relationship
Management (CRM) Software by Organization Size – Percentage

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Artificial Intelligence

Workers embrace AI and prioritise skills growth amid rising workloads and an accelerating pace of change: PwC 2024 Global Workforce Hopes & Fears Survey

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Almost half (45%) of workers say their workload has increased significantly in the past year, as almost two-thirds (62%) say the pace of change at work has increased over the same timeMore than one-quarter (28%) say they are very or extremely likely to switch employer in the next 12 months – a higher proportion than during the ‘Great Resignation’ (19%) in 2022Employees prioritise skills-growth: fewer than half (46%) strongly or moderately agree that their employer provides adequate opportunities to learn new skills. This is particularly important for workers considering leaving: two-thirds (67%) say opportunities to learn new skills are a key factor in any decision to job-switchMore than 80% of workers who use generative AI daily expect it to make their time at work more efficient in the next 12 months. Half (49%) of all users expect it to lead to higher salariesCost-of-living pressures ease slightly: the proportion of workers with money left over each month rises to 45% (compared to 38% in 2023). However, 52% say they are still financially stressedLONDON, June 25, 2024 /PRNewswire/ — Among more than 56,000 workers across 50 countries and territories, many say they are prioritising long-term skills growth to accelerate their careers amid rising workloads and heightened workplace uncertainty, according to PwC’s 2024 Global Workforce Hopes & Fears Survey, published today.

In the last 12 months, workers say they have experienced rising workloads (45%) and an accelerating pace of workplace change. Nearly two-thirds (62%) say they have experienced more change at work in the past year than the 12 months prior, with two-fifths (40%) noting their daily responsibilities have changed to a large or very large extent. Almost half (44%) don’t understand the purpose of changes taking place.
In the midst of this growing mix of employee pressures, the findings suggest workers are alert to opportunities elsewhere, and are highly focused on skills growth and embracing AI.
More than one-quarter (28%) say they are likely to switch employer in the next 12 months, a percentage far higher than during the ‘Great Resignation’ (19%) of 2022. Two-thirds (67%) of those considering moving say skills is an important factor in their decision to stay with their current employer or switch to a new one.
Carol Stubbings, Global Markets and Tax & Legal Services (TLS) Leader, PwC UK, said:
“As workers face heightened uncertainty, rising workloads and continue to face financial stress, they are prioritising skills growth and embracing new and emerging technologies such as GenAI to turbocharge their growth and accelerate their careers. The findings suggest that job satisfaction is no longer enough. Employees are placing an increased premium on skills growth in a climate characterised by constant technological change. Employers must ensure they are investing in their employees and technological platforms to mitigate employee pressures and retain the brightest talent.”
Workers embrace AI to ease workplace pressures and unlock personal growth
As employees face heightened workplace pressures, they are also turning to new and emerging technologies such as generative AI (GenAI) to help. Among those employees who use GenAI daily, 82% expect it to make their time at work more efficient in the next 12 months.
Employees are also optimistic about opportunities for GenAI to support their growth. Half (49%) of all users expect GenAI to lead to higher salaries – an expectation that’s even higher (76%) among employees who use the technology daily. More than 70% of users agree that GenAI tools will create opportunities to be more creative at work (73%) and improve the quality of their work (72%).
The skills imperative
Workers are placing an increased premium on skills growth to mitigate their concerns and accelerate their careers. Employees who say they are likely to switch employers in the next 12 months are nearly twice as likely to strongly consider upskilling in that decision than workers planning to stay (67% vs. 36%). This comes as fewer than half (46%) of all employees moderately or strongly agree that their employer provides adequate opportunities to learn new skills that will be helpful to their careers.
Employees who are likely to leave in the next year may be more attuned to skills changes that are needed than the general workforce, with 51% moderately or strongly agreeing that the skills their job requires will change in the next five years (vs. 29% of those unlikely to change employer).
There is particular interest in the impact of AI on skills development, with 76% of all users expecting it to create opportunities to learn new skills at work. However, employers will need to invest heavily in new and emerging technology training and access. Among employees who have not used GenAI at work in the last 12 months, one-third (33%) don’t think there are opportunities to use the technology in their line of work, while 24% don’t have access to the tools at work, and 23% don’t know how to use the tools.
Despite the pace of change, there are also signs of optimism and engagement at work. 60% of workers expressed at least moderate job satisfaction (up from 56% in 2023) while more than half (57%) of employees who view fair pay as important agree that their job is fairly paid. Cost-of-living pressures have slightly eased since 2023 (the proportion of workers with money left over each month has risen to 45%, up from 38%). However,  more than half (52%) say they are still financially stressed to some degree.
Pete Brown, Global Workforce Leader, PwC UK, said:
“Technology is fundamentally transforming the way work gets done and the types of skills employers are looking for. Employees are therefore placing an increased premium on organisations that invest in their skills growth so that they can stay relevant and thrive in a digital world. Businesses in turn must be proactive in their upskilling programs – prioritising the employee experience and being transparent. Because when you meaningfully engage your workforce, they become an accelerant for successful transformation.”
Notes to Editors: 
About the Survey
In March 2024, PwC surveyed 56,600 individuals across 50 countries and territories who are in work or active in the labour market. The sample was designed to reflect a range of industries, demographic characteristics and working patterns. You can read the full report on pwc.com.
About PwC
© 2024 PwC. All rights reserved. PwC refers to the PwC network and/or one or more of its member firms, each of which is a separate legal entity. Please see www.pwc.com/structure for further details.
Contact:  Imran Javaid, Global Corporate Affairs and Communications, PwC UK: [email protected] Dan Barabas, Global Corporate Affairs and Communications, PwC UK: [email protected]
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Artificial Intelligence

Amagi Showcases New Stream Technology With VIZIO

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Amagi’s new Zero Slate delivers personalized linear streaming, resulting in increased viewership on VIZIO FAST channels 
NEW YORK, June 24, 2024 /PRNewswire/ — Amagi, the global leader in cloud-based SaaS technology for broadcast and Connected TV (CTV), today announced the first successful showcase of Amagi’s Zero Slate technology on VIZIO’s owned and operated WatchFree+ channels, part of Amagi’s broader Stream Personalization initiative. This innovative new offering enhances the streaming experience with its highly impactful, patent-pending technology that can dynamically adjust the length of ad breaks on a per-viewer basis, eliminating the need for slates or filler to round out linear ad breaks.

This new “viewer-first” personalized approach to digital streaming has already demonstrated a lift in viewership (Amagi ANALYTICS showing more than 20% increase) on VIZIO’s owned and operated channels utilizing the Zero Slate capabilities. This industry-first innovation from Amagi paves the path for a more engaging and profitable future for entertainment and enhanced viewer experiences.
Data from Amagi ANALYTICS indicates that slates, often used to fill the unsold portion of ad pods, may increase viewer churn by as much as 15% in today’s Free Ad-supported Streaming TV (FAST) ecosystem. Zero Slate’s early success demonstrates that personalizing pod length can boost viewer engagement, enabling more high-quality viewing experiences over time. This capability also represents an important first step for Amagi toward a broader suite of Stream Personalization capabilities that offer even more engaging linear viewing experiences.
“We are pleased to partner with Amagi on this showcase of their Zero Slate technology. This collaboration reinforces VIZIO’s commitment to enhancing user experiences and delivering personalized content as we expand Zero Slate across more channels,” said Katherine Pond, Group Vice President of Platform Content and Partnerships at VIZIO.
“We are grateful to have partnered with an industry leader like VIZIO to test the impact of our new Zero Slate capability and are excited about Stream Personalization’s ability to further transform the linear viewing experience,” said Srinivasan KA, Co-founder and Chief Revenue Officer, Amagi.
About VIZIOFounded and headquartered in Orange County, California, our mission at VIZIO Holding Corp. (NYSE: VZIO) is to deliver immersive entertainment and compelling lifestyle enhancements that make our products the center of the connected home. We are driving the future of televisions through our integrated platform of cutting-edge Smart TVs and powerful operating system. We also offer a portfolio of innovative sound bars that deliver consumers an elevated audio experience. Our platform gives content providers more ways to distribute their content and advertisers more tools to connect with the right audience.
For more information, visit VIZIO.com and follow VIZIO on Facebook, Twitter, and [email protected] 
About AmagiAmagi is a next-generation media technology company that provides cloud broadcast and targeted advertising solutions to broadcast TV and streaming TV platforms. Amagi enables content owners to launch, distribute, and monetize live linear channels on Free Ad-supported Streaming TV and video services platforms. Amagi also offers 24×7 cloud-managed services bringing simplicity, advanced automation, and transparency to the entire broadcast operations. Overall, Amagi supports 800+ content brands, 800+ playout chains, and over 5,000 channel deliveries on its platform in over 150 countries. Amagi has a presence in New York, Los Angeles, London, Paris, Melbourne, Seoul, Singapore, and broadcast operations in New Delhi, and innovation centers in Bengaluru, Zagreb, and Łódź.
Link to Word Doc: www.wallstcom.com/Amagi/240624-Amagi-VIZIO_ZSlate.docx 
Agency Contact:Joseph LesieutreWall Street CommunicationsEmail: [email protected]
Amagi Contact:Aashish WashikarDirector – Corporate CommunicationsEmail: [email protected]: +91 9533390005

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ResourceWise Brings Its Cross-Commodity Data and Analytics Expertise to New Oleochemicals Service

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ResourceWise has met a key milestone in providing cross-commodity price benchmarks, data, and analysis on chemicals, forest products, and decarbonization markets. 
CHARLOTTE, N.C., June 24, 2024 /PRNewswire/ — ResourceWise has met a key milestone in providing cross-commodity price benchmarks, data, and analysis on chemicals, forest products, and decarbonization markets. 

For the first time, one digital product encompasses expertise that spans all the key commodity sectors that ResourceWise covers. Dedicated to renewable feedstock, the new platform-based oleochemicals analysis and insight tools draw on decades of experience within each distinct business sector. 
Dwight Lynch, Biomaterials Business Manager at ResourceWise, is leading the transition towards data and insight on renewable intermediates and biobased and biodegradable polymer inputs. 
“Navigating oleochemicals markets at a time when regulation, legislation, and competition from renewable fuels markets are the key drivers is a challenge. Our new service offers pricing and analysis that informs decision-makers and allows sustainable business to thrive.” 
The new oleochemicals portal in ResourceWise’s flagship chemicals market intelligence platform, OrbiChem360, has evolved beyond its legacy biomaterials insights to focus on the fats and oils markets that are key to sustainability.  
It presents pricing data and analysis that ResourceWise biomaterials experts have furnished within OrbiChem360 this past decade and includes a crude tall oil (CTO) price index. The inclusion of a forest-based output introduces the ResourceWise platform FisherSolve’s pulp and paper industry insight to our portfolio. 
Pete Stewart, the CEO of ResourceWise, is focused on the future. “From raw material converters to end-use consumer goods producers, manufacturing value chain participants are increasingly seeking cross-commodity insights to meet low-carbon targets. We are building and providing the data and analytics businesses need to achieve environmental, social, and governance (ESG) targets and market products competitively worldwide.  
“The ResourceWise mission is to use the intelligence within the increasingly inter-related business sectors we have harnessed to guide customers in their journey toward a net-zero future. This new offering is the first of many milestones in our endeavor to do just that,” adds Stewart.  
A Streamlined Renewable Chemicals Service  
The new product leverages oleochemical pricing and commentary gathered by ResourceWise legacy brands since 2014 and insight collected since the 1990s. It extends our regional reach with additional price points and streamlines the data and analytics provided.  
The new portal is designed with personal care, cosmetics, detergents, lubricants, pharmaceuticals, flavor and fragrance, and food and beverage market participants in mind. However, it provides pricing data and insights for producers, intermediaries, and consumer product manufacturers in broader industries. 
More Than Forty Current and Historical Prices          
International price indexes for oleochemicals include the feedstocks soybean, coconut, tall, rapeseed, and palm oils, as well as tallow and glycerine grades Dozens of spot and contract prices for fatty acids and fatty alcohols plus comprehensive commentary based on intelligence from a worldwide contact base       Low-carbon price benchmarks and commentary in our oleochemicals offering will increasingly leverage intelligence on the biofuels sector within the Prima CarbonZero platform      Global Trade Flow graphics for all oils and tallow to help customers understand how key plant and animal-based feedstocks are traded globally to identify new markets and sources   Industry experts contextualize data, making it actionable, and respond personally to customer inquiries By bridging information gaps in the chemicals market, OrbiChem360 subscribers gain a competitive edge in volatile markets. The platform provides decision makers with robust, data-driven insight that unravels market trends so they can harness growth opportunities. For more information on the OrbiChem360 platform, visit the ResourceWise OrbiChem360 page. 
CONTACT:
Contact:Suz-Anne Kinney          Vice President, Marketing & Communications at [email protected]  +1 (980) 233-4021
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