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Outlook on Healthcare Digital Investments – Understand IT-related Challenges Organizations Face Today

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Dublin, Aug. 12, 2021 (GLOBE NEWSWIRE) — The “Digital Investments in Healthcare Through COVID-19 and Beyond” report has been added to ResearchAndMarkets.com’s offering.

With 99% of healthcare organizations in some stage of digital transformation, it’s clear that stakeholders understand the value of IT solutions. Digital health solutions offer great promise for new care delivery models, expanded access, better patient outcomes, and improved operational efficiency. Advanced technologies can help them deal with a myriad of problems that are common around the world. These include an aging population, the rising prevalence of chronic diseases, anticipated medical staff shortages, long wait times (for appointments and in crowded offices), quality-of-care concerns, and the need for a common technology platform.

Leveraging cloud-based information technology (IT) has become a priority to capitalize on the vast new resources of clinical, financial, socioeconomic, and other data generated across the health ecosystem and captured by electronic health records (EHR), connected medical devices, smartphones, and wearables. Robust data sets can be used to develop new insights, which help improve the quality and efficiency of healthcare and deliver new, innovative IT solutions that engage consumers.

Composed primarily of revenue associated with billing systems and services, this market is increasingly incorporating advanced and specialty technologies such as analytics, cybersecurity, and telemedicine.

Needless to say, COVID-19 has had a tremendous impact on this industry. It continues to relentlessly test healthcare organizations around the globe, causing swift changes to regulations, methods of care, and technology usage.

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The overall research objective of this study is to measure the current use and future decision-making behavior toward information technology (IT) within the healthcare sector, specifically: smartphones, tablets, mobile apps, unified communications and collaboration, Internet of Things and machine-to-machine (M2M) communications, social media management and marketing tools, infrastructure and data centers, big data and analytics, digital marketing, customer experience management, cybersecurity, and ERP/supply chain management/HR Management.

Research Highlights

  • Understand the IT-related challenges organizations face today
  • Monitor the status of digital transformation
  • Assess the current and future use of business communications technologies
  • Evaluate factors that drive investments in communications technologies
  • Gauge IT and communications trends
  • Appraise available IT budgets
  • Discover opportunities in different regions, verticals, and business size

Privacy and security are the primary concerns of using AI. Fears about losing the human touch with co-workers, patients, and partners are valid. Each organization must find its own optimal balance of the human vs. AI equation and invest in the solutions that help the company achieve its top goals.

Delivering a holistic customer journey is top of mind among healthcare organizations. Delivering solutions that allow for seamless integration of channels and achieve CX goals across departments will be advantageous for vendors.

Telehealth and virtual care are here to stay for the long run. This creates great opportunities for unified communications and collaboration and contact center solution providers because connecting patients with agents, nurses, physicians, technicians, pharmacies, health supplies, and medical device manufacturers, among others, is critical to improving patient care and customer satisfaction.

Ensuring customer trust is a top CX priority when making purchase decisions for healthcare organizations. CX solutions that help these organizations gain customer trust will be the winners.

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COVID-19 shut the entire world down in a matter of days. It continues to impact economies around the globe as lives are lost and staying healthy trumps every other need. The pandemic’s most significant insights are that a disaster recovery plan is essential, and being an agile organization enables swift organizational changes to meet customers’ urgent needs. Thus, companies that invest in automation and self-service tools that boost, not hurt CX, will thrive.

Key Topics Covered:

1. State of the Healthcare Industry

  • Digital Trends in Global Healthcare – State of the Industry in 2020
  • The Quadruple Aim and the Shifting Role of Healthcare Companies to Fit into a New Paradigm
  • The Impact of the Top Three Strategic Imperatives on Digital Health Industry
  • Covid-19 Impact on the Healthcare Industry
  • Impact of the Covid-19 Outbreak on the Global Telehealth Market
  • Growth Opportunities from Covid-19 Impact
  • Growth Opportunities in the Hospital Industry
  • Growth Opportunities in the Digital Health Industry
  • Growth Opportunities for Telehealth Suppliers to Battle Covid-19
  • Growth Opportunities in Medical Technologies

2. Customer Research Objectives and Methodology

  • Research Objectives and Methodology
  • Research Objectives

3. Respondent and Organization Profile

  • Respondent Profile – Decision-making Authority
  • Respondent Profile – Familiarity With IT Budget
  • Respondent Profile – Involvement in IT-related Purchases
  • Organization Profile – Size of Organization

4. Company Profile and Telecom Budgets

  • Organization Revenue in 2019
  • Percent of Revenue Allocated to IT/Telecom Budgets in 2020
  • Estimated Change in Organization Revenue from 2019 to 2020
  • Covid-19 Impact on Revenue in 2020
  • Estimated Change in IT/Telecom Budgets in 2021

5. Key Findings

  • Top IT Challenges Faced by Organizations
  • Organization Profile – Top IT-related Challenges

6. Digital Transformation Strategy

  • Key Business Goals
  • Key Business Goals by Organization Type
  • Current Stage of Digital Transformation
  • Current Stage of Digital Transformation by Organization Type
  • Hurdles To Purchasing Transformative Technologies
  • Hurdles To Purchasing Transformative Technologies By Organization Type
  • Top Departments to Procure Digital Transformation Budgets
  • Top Departments to Procure Digital Transformation Budgets by Organization Type
  • How Companies Measure Digital Transformation Success
  • How Companies Measure Digital Transformation Success By Organization Type
  • Departments Driving the Adoption of Digital Solutions

7. Covid-19 Impact

  • Impact of Covid-19 on the Organization
  • Impact of Covid-19 on the Organization by Type
  • Top IT Challenges to Support Remote Work
  • Covid-19 Impact on Digital Transformation Strategy and Investments
  • Covid-19 Impact On Digital Transformation Strategy And Investments By Organization Type
  • Digital Transformation Objectives Prioritized due to Covid-19
  • Digital Transformation Objectives Prioritized Due to Covid-19 By Organization Type
  • Technologies Deployed to Monitor Employee Safety
  • Technologies Provided to Remote Employees During the Covid-19 Pandemic
  • Covid-19 Impact on Physical Office Space and Real Estate
  • Future Investment Priorities
  • Future Investment Priorities by Organization Type

8. Transformative Technologies: Overall

  • Currently Used Digital Solutions
  • Priority for Investments in Solutions
  • Competitive Advantages of Solutions

9. Transformative Technologies: Internet of Things (IoT)

  • Key Reasons for Investing in IoT
  • Key Concerns Regarding Implementation of IoT

10. Transformative Technologies: Artificial Intelligence (AI)

  • Key Reasons for Investing in AI
  • Importance of AI Features/Capabilities For Enterprise Communications and Contact Centers
  • Key Benefits of AI
  • Risks Related to AI

11. Transformative Technologies: Big Data Analytics

  • Key Features When Purchasing Big Data Analytics
  • Features Lacking in Big Data Analytics

12. Transformative Technologies: Customer Experience

  • Customer Experience Priorities
  • Customer Experience Challenges
  • Transformative Technologies’ Investment Decision Making Factors
  • Top CX Priorities By Vertical
  • Top Challenges to Delivering Excellent CX

13. Communication & Collaboration: Overall

  • Communication & Collaboration Tools Used Today
  • Key Drivers for Investing in Communication and Collaboration

14. Frontline Workers

  • Frontline Workers
  • Capabilities that Enhance Frontline Workers’ Performance Ranked in Order of Importance
  • Organizations’ Perception of their Capability to Empower Frontline Workers
  • Technologies Used by or Planned for Frontline Workers
  • Tools Most Often Used by Frontline Workers
  • Factors Preventing Frontline Workers From Meeting Goals
  • Factors Preventing Organizations From Empowering Frontline Workers

15. The Last Word, 2021

  • Growth Opportunities from a CX Perspective

16. Appendix

  • Growth Opportunities Fuel the Growth Pipeline Engine
  • Why Is It Increasingly Difficult to Grow?
  • The Strategic Imperative 8
  • List of Exhibits
  • Legal Disclaimer

For more information about this report visit https://www.researchandmarkets.com/r/nyigky


GlobeNewswire is one of the world's largest newswire distribution networks, specializing in the delivery of corporate press releases financial disclosures and multimedia content to the media, investment community, individual investors and the general public.

Artificial Intelligence

KMS Lighthouse and lastminute.com Triumph with a Double Win at the Global Sourcing Association (GSA) 2024 Awards

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TEL AVIV, Israel, June 17, 2024 /PRNewswire/ — KMS Lighthouse, a global leader in knowledge management, is proud to announce its remarkable achievement of winning two prestigious awards with lastminute.com at the Global Sourcing Association (GSA) 2024 Awards. The brands were honored in the following categories:

Retail Programme of the Year: lastminute.com and KMS Lighthouse LimitedTechnology Enabled Programme of the Year (Automation/AI): lastminute.com and KMS Lighthouse LimitedKMS Lighthouse was also a finalist in the Service Provider of the Year category.
The awards were presented on June 11, 2024, at a glittering ceremony held at Richmond Hill Hotel, as part of the GSA Festival of Sourcing. Celebrating its 21st year, the GSA Awards recognize organizations that demonstrate exceptional best practices in strategic sourcing.
Sagi Eliyahu, CEO of KMS Lighthouse Limited commented “We are absolutely delighted to have won these two esteemed awards. This recognition underscores the tireless dedication and innovation of our teams in delivering exceptional knowledge management solutions to our clients. I would like to extend my heartfelt gratitude to our partners at lastminute.com. The synergy and true partnership we have formed exemplify the collaborative spirit needed to drive outstanding results.”
“We are thrilled to celebrate these award wins with KMS Lighthouse,” said Walter Di Lello, Knowledge Manager & Procedure Team Leader at lastminute.com. “This achievement is a testament to the hard work and dedication of both our teams. The collaborative partnership approach we have fostered with KMS Lighthouse has been pivotal in delivering innovative and impactful solutions. Thank you to everyone involved for their relentless commitment and excellence.”
This double accolade highlights KMS Lighthouse’s unwavering commitment to excellence, innovation, and effective collaboration. The successful partnership with lastminute.com has not only enhanced the retail sector’s capabilities but also set new standards in automation and AI-driven solutions.
About KMS Lighthouse:
KMS Lighthouse is a global leader in knowledge management solutions, providing innovative platforms that enhance organizational knowledge sharing and decision-making. Through advanced AI and automation technologies, KMS Lighthouse enables businesses to improve customer service, streamline operations, and achieve higher efficiency.
About lastminute.com
lastminute.com is the European Travel-Tech leader in Dynamic Holiday Packages. Our mission is to simplify, personalise, and enhance our customers’ travel experience by leveraging technology. Thanks to the iconic brand lastminute.com and a rich portfolio of vertical brands, we meet the most diverse needs of travellers across the entire holiday experience. As one of the few fully licensed European tour operators, we offer unlimited real-time travel combinations thanks to our proprietary Dynamic Holiday Packaging engine, providing additional customer protection and exclusive deals. lastminute.com N.V. is a publicly traded company listed under the ticker symbol, LMN on the SIX Swiss Exchange.
Media Contact:KMS Lighthouse [email protected] [email protected]://www.linkedin.com/company/kms-lighthouse/https://kmslh.com/

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CluePoints Continues ‘Turning Artificial Intelligence into Human Intelligence’ by Launching Two New Innovations

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Site Profile & Oversight Tool (SPOT) and Intelligent Medical Coding (IMC) unveiled by RBQM innovator at DIA Global Annual Meeting 2024
KING OF PRUSSIA, Pa., June 17, 2024 /PRNewswire/ — CluePoints, provider of leading statistical and AI-driven software solutions, will unveil two of its latest advanced, deep learning technology innovations at the DIA Global Annual Meeting 2024. Both solutions deliver groundbreaking enterprise platform transformations providing Sponsors and CROs with a smarter way to conduct clinical research and detect and manage risks that could impact clinical trial outcomes.

Taking RBQM to a new level, CluePoints’ Site Profile & Oversight Tool (SPOT) delivers adaptive site monitoring, enabling teams to swiftly pinpoint anomalies and translate insights into strategies and actions. Sponsors and CROs can improve their ability to evaluate the performance of clinical trial sites and adjust site visit plans more effectively and efficiently while accurately balancing risk and resource workload.
Further streamlining processes, CluePoints’ Intelligent Medical Coding solution harnesses advanced deep learning technology to enhance the accuracy and efficiency of coding in clinical trials. It seamlessly integrates with existing systems to offer precise, AI-generated coding suggestions, drastically reducing the need for manual dictionary searches and costly coding reviews, freeing up valuable resources and ensuring uniformity across all coded data.
Andy Cooper, CEO of CluePoints, said: “DIA offers the perfect opportunity to share with the industry our latest disruptive and innovative solutions that address key challenges within traditional clinical research methods. Unveiling two new products that leverage next generation AI will transform how CluePoints is viewed in the industry, as we enhance our enterprise-wide solutions to reach new levels of accuracy and efficiency to both improve clinical trial performance and deliver greater insights to further mitigate risk. Our early adopters are already raving about how valuable they are finding both product offerings and we are excited to showcase how they will shape future processes and embody our brand promise to ‘turn artificial intelligence into human intelligence.”
With over 9,500 users engaged with CluePoints’ enterprise platform, to date over 1,600 studies have been de-risked and over 142,000 issues detected.
Visitors to the CluePoints’ DIA Global exhibition booth #1301 will have the opportunity to meet with subject matter experts and see demonstrations of both new platform solutions.
CluePoints also invites DIA attendees to join them at 3pm on Tuesday, June 18th, for a special toast at their booth to celebrate the latest innovations.  
To learn more about CluePoints’ award-winning solutions, please visit www.cluepoints.com.
About CluePoints
CluePoints is the premier Risk-Based Quality Management (RBQM) and Data Quality Oversight Software provider. We are leveraging the potential of artificial intelligence using advanced statistics and machine learning to determine the quality, accuracy, and integrity of clinical trial data both during and after study conduct. Aligned with guidance from the FDA, EMA, and ICH E6 (R2), CluePoints is deployed to support central and on-site monitoring, medical review, quality risk management and to drive a holistic Risk-Based strategy in all trials. Coupled with thought leadership and consulting expertise to aid pre-study risk assessment, identification of risk controls and solution implementation, you now have everything you need to adhere with global regulatory guidance. The result is positive clinical development outcomes, increased operational efficiency, lower costs and reduced regulatory submission risk as part of the industry paradigm shift to RBQM.
 

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ComplyCube Launches Trust Center with the Most Complete Compliance Posture in the Market

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LONDON, June 17, 2024 /PRNewswire/ — ComplyCube, a RegTech100 global leader in identity verification and compliance solutions, proudly announces the launch of its comprehensive Trust Center. This new initiative emphasizes ComplyCube’s unrivaled compliance posture, redefining security and privacy for IDV, KYC, and AML platforms. With over fifty continuously monitored controls, the AI-powered SaaS leads the way in ensuring clients stay ahead of international regulations and standards.

The Trust Center provides real-time updates on security measures, compliance statuses, and operational transparency, empowering clients to meet regulatory requirements confidently and allowing them to view ComplyCube’s compliance posture on demand. This platform is engineered to enhance transparency, build trust, and streamline compliance processes for organizations worldwide.
ComplyCube unveils its unrivaled compliance posture, redefining security and privacy for IDV, KYC, and AML platforms. With over fifty continuously monitored controls, ComplyCube leads the way in ensuring clients stay ahead of international regulations and standards.
Key Features of the Trust Center:
Real-Time Compliance Dashboard: Live updates on compliance metrics and security statuses.Comprehensive Resource Hub: Access to essential documents, certifications, and regulatory guidelines.Incident Reporting and Tracking: Full transparency in reporting and monitoring security incidents.Tarek Nechma, CEO of ComplyCube, remarked, “The launch of the Trust Center marks a pivotal milestone in our mission to build trust at scale and deliver state-of-the-art compliance solutions. This platform will empower our clients to navigate the complexities of regulatory landscapes with confidence.”
Non-compliance costs are 2.71 times higher than the costs of maintaining or meeting compliance requirements. Another study indicates that companies with strong compliance programs can reduce incident costs by up to 30%. On top of this, 84% of businesses encounter compliance challenges that can lead to significant financial and reputational damage. ComplyCube’s Trust Center aims to further mitigate these risks by providing tools that help businesses maintain and improve their compliance posture.
Mohamed Alsalehi, CTO of ComplyCube, stated, “We design our systems to be compliant by design with the stringent laws and regulations. This proactive approach ensures our clients can meet and exceed compliance requirements effortlessly.”
Joshua Dent, Business & Partnerships Manager, added, “The Trust Center showcases ComplyCube’s adherence to a multitude of globally recognized standards and data protection regulations. Clients and partners can find answers to many of their data protection questions, view active controls, and request documents to fulfill due diligence. It’s fantastic to see this go live following our latest certifications, such as UK DIATF, ISO 9001, PAD Level 2, and ISO 27001:2022 upgrade.”
ComplyCube continues to set industry standards with its innovative solutions, and the Trust Center’s launch underscores its mission to support businesses in achieving compliance excellence.
For more information about the Trust Center, visit ComplyCube Trust Center.
About ComplyCubeComplyCube is a leading provider of identity verification and compliance solutions, helping organizations across various sectors secure their operations and meet regulatory requirements. With a focus on innovation and customer satisfaction, ComplyCube delivers reliable and efficient services that empower businesses to thrive in a complex regulatory environment.
About VantaVanta is a leading trust management platform that automates compliance and streamlines security reviews for SaaS businesses. It helps companies manage risk and prove security in real-time, ensuring adherence to global standards and data protection regulations. With Vanta’s Trust Center, businesses can efficiently manage compliance processes and demonstrate their commitment to security and trust.
 
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