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Global Customer Communications Management Market By Component, By Organization Size, By Deployment Mode, By End User, By Regional Outlook, Industry Analysis Report and Forecast, 2021 – 2027

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New York, Aug. 31, 2021 (GLOBE NEWSWIRE) — Reportlinker.com announces the release of the report “Global Customer Communications Management Market By Component, By Organization Size, By Deployment Mode, By End User, By Regional Outlook, Industry Analysis Report and Forecast, 2021 – 2027” – https://www.reportlinker.com/p06131526/?utm_source=GNW
This software consists of emails, printed documents, interactive documents, SMS text messages, PDF attachments, and many more. CCM has evolved and become more advance by using Natural Language Processing (NLP) & Artificial Intelligence (AI) technologies. This development helps companies to solve various communication problems by offering improved services through the 24X7 availability and also provide solutions to the customers’ queries faster. In addition, companies are rapidly adopting CCM to improve customer experience and better engage with a huge customer base in a more cost-effective manner.

The increasing customer queries across many industry verticals are anticipated to bolster the growth of the customer communication management (CCM) market over the forecast period. One of the vital things for any company to succeed in the highly competitive market is to interact & connect with their customers so as to solve their queries. In order to fulfil this requirement, companies are utilizing CCM software. This software helps enterprises to centralize communication across analog and digital channels to better communicate with their customers.

The CCM solution helps in minimizing the overall cost attached to the creation of the documents and correspondence. Hence, CCM software is witnessing a surge in its demand by small and medium-sized enterprises (SMEs). In addition, it also helps a company to follow all the rules & regulations related to customer privacy. The evolution of social media and the rising adoption of the smartphone are anticipated to open new lucrative opportunities for the CCM market since the companies can able to target their potential customers based on their preferences.

COVID-19 Impact Analysis

The outbreak of the global COVID-19 pandemic has a huge impact on every domain of society, be it individuals or businesses. Various impositions like the travel ban, nation-wide lockdown and temporary shutdown of offices & manufacturing units have majorly affected the companies. However, many companies across the globe are rapidly working to create communication management plans to cope up with the COVID-19 impact. There is increasing investment in CCM platforms that are using AI and the cloud, to improve communications during the pandemic.

Customers have become dependent on online or digital platforms for obtaining their products & services during the pandemic due to the imposition of precautionary measures like social distancing and lockdown. CCM solutions integrated with transaction data can help the CCM vendors to do personalization. These solutions allow organizations to provide customers with customized service experience, quick response and solving their queries faster and establish a connection with a company anytime.

Component Outlook

Based on Component, the market is segmented into Solution and Services. Based on Component, the solution segment is estimated to acquire the largest market share over the forecast period. Companies are increasingly implementing CCM solutions to offer their customers more connected & customized experiences across a broad variety of channels like stores, mobile apps, websites, social media, call centers, virtual assistants, emails, and other touchpoints.

Organization Size Outlook

Based on Organization Size, the market is segmented into Large Enterprises and Small & Medium Enterprises. The Large Enterprises market dominated the Global Customer Communications Management Market by Organization Size 2020, and would continue to be a dominant market till 2027. The Small & Medium Enterprises market is expected to witness a CAGR of 13.6% during (2021 – 2027).

Deployment Mode Outlook

Based on Deployment Mode, the market is segmented into On-premise and Cloud. There are many companies in which user credentials are very important for business operations, due to which many companies are inclined towards the on-premises deployment, as it offers them with great flexibility to operate their IT systems. Though, the cloud deployment segment is projected to acquire a significant growth rate in the forecast period owing to the increasing adoption of cloud-based solutions.

End User Outlook

Based on End User, the market is segmented into IT & Telecom, Retail & eCommerce, BFSI, Healthcare, Energy & Utilities, Government & Defense and Others. On the basis of vertical, the IT and telecom segment is estimated to garner the highest growth rate over the forecast period. These CCM solutions support the companies in simplifying IT infrastructure by a unified and comprehensive solution for batch automation and better interactive communications generation. Further, it helps organizations to use data and also create documents. This allows them to make more valuable content and support directly to the goals of their customer experience strategy.

Regional Outlook

Based on Regions, the market is segmented into North America, Europe, Asia Pacific, and Latin America, Middle East & Africa. Asia Pacific nations are heavily investing in CCM projects. Countries like India, China and Japan are the major regions in the CCM market. The growing internet penetration along with the per user internet consumption has motivated companies to improve their capabilities in the CCM market. This swift growth is attributed to the increasing technology adoption rate in the region.

The major strategies followed by the market participants are Partnerships. Based on the Analysis presented in the Cardinal matrix; Adobe, Inc. and Oracle Corporation are the major forerunners in the Customer Communications Management Market. Companies such as Zendesk, Inc., Quadient SA, and Newgen Software Technologies Limited are some of the key innovators in the market.

The market research report covers the analysis of key stake holders of the market. Key companies profiled in the report include Adobe, Inc., Oracle Corporation, Capgemini SE, Newgen Software Technologies Limited, OpenText Corporation, Zendesk, Inc., Hyland Software, Inc., Quadient SA, PLDT, Inc. (Smart Communications, Inc.), and ISIS Papyrus Europe AG.

Recent strategies deployed in Customer Communications Management Market

Partnerships, Collaborations, and Agreements:

Mar-2021: Zendesk teamed up with Jio Haptik Technologies Limited, a subsidiary of Reliance Jio Platforms. This collaboration focuses on helping companies transform customer experience and integrate AI-driven automation with human-powered empathy.

Feb-2021: Capgemini entered into a partnership agreement with OVHcloud, a French cloud computing company. This partnership focuses on addressing the cloud transformation requirements of public and private organizations.

Feb-2021: Newgen Software entered into a partnership with Glia, a leading provider of Digital Customer Service. Under this partnership, Newgen would combine its online account opening & lending portals with Glia. Glia’s advanced communications & collaboration platform enables users to engage with their institutions via their channel of choice that includes messaging, voice, video, or an integration of all three.

Nov-2020: Zendesk joined hands with Facebook. Under this collaboration, Zendesk introduced a series of exciting updates and Facebook selected Zendesk as a preferred CX partner for delivering improved support to users over messaging channels. Together, Zendesk and Facebook would work on the latest product capabilities & features, like a Messenger API for Instagram.

Oct-2020: Adobe came into partnership with Dentsu, a multinational media and digital marketing communications company. Under this partnership, Merkle, Dentsu International’s customer experience management (CXM) company, has joined Adobe’s technology partner program as a preferred partner with its Merkury identity resolution platform. This partnership aims at market-leading integrations, which combine the strengths of Merkury & Adobe Experience Cloud across identity resolution & audience management.

Oct-2020: Adobe joined hands with Microsoft, an American multinational technology company. Together, the companies introduced C3 AI CRM powered by Microsoft Dynamics 365. It is the first enterprise-class, AI-first customer relationship management solution specially developed for industries, integrates with Adobe Experience Cloud, and helps in customer-facing operations with predictive business insights.

Oct-2020: Zendesk partnered with Amperity, the first AI-powered Customer Data Platform (CDP). Under this partnership, Amperity would integrate with Zendesk’s customer relationship management (CRM) platform, enabling joint users to put into action the full breadth & depth of user intelligence from Amperity.

Sep-2020: Oracle Fusion Cloud Customer Experience (CX) teamed up with Sprinklr, a Customer Experience Management (CXM) platform for modern enterprises. This collaboration aims to assist marketers to reach audiences on social media & other messaging channels at any point in the user journey and also user service professionals solve service requests more effectively and efficiently.

Aug-2020: Adobe entered into a partnership with HDFC Bank. This partnership is powered by Adobe Experience Cloud Solutions and would assist HDFC Bank to provide customized digital experiences to prevailing and also new customers, at any time and anywhere. The HDFC Bank would utilize platforms such as the Data Management Platform in Adobe Audience Manager to create a deep understanding of the users.

Aug-2020: Newgen Software entered into collaboration with Clarien Bank. In this collaboration, Clarien Bank has selected Newgen Omnichannel Customer Engagement (CCM) product portfolio to simplify customer interactions. With Newgen’s CCM portfolio, the bank would obtain and offer customized, content-rich, and on-demand communication to its users.

Jul-2020: Quadient came into partnership with Infosys, an Indian multinational information technology company. Under this partnership, Infosys become a Platinum Business Partner in Quadient’s Partner Advantage Program. In addition, Infosys would leverage & supply Quadient solutions to offer companies the top omnichannel Customer Communication Management (CCM) platform and the ability to fulfil complicated communication requirements and also being aligned to their user experience strategy.

Jul-2020: Quadient entered into a partnership with Sapiens International Corporation, a publicly-traded company. This partnership aimed to bring improved omnichannel distribution offerings to Sapiens solutions and helps insurers’ business customers to manage complicated templates as part of their customer communications strategy.

Jun-2020: Adobe partnered with Walgreens Boots Alliance and Microsoft. This partnership aims to release a top-class digital experience and user insights platform to offer tailored healthcare and shopping capabilities. It would offer Walgreens and Boots users products & services from its international pharmacy and retail businesses anywhere, anyplace and any way they may need them.

Mar-2020: Zendesk partnered with Tata Consultancy Services (TCS). This partnership integrates Zendesk’s strong support, sales and engagement software solutions with TCS’ expert contextual knowledge & experience in digital transformation. Both the companies would collaborate and more effectively resolve enterprises’ increasingly complicated technological needs and offer powerful CRM custom solutions & integrations.

Acquisition and Mergers:

Jan-2021: Smart Communications took over Assentis, a leading solution provider of customer communication management (CCM). Through this acquisition, Smart Communications aimed to expand its geographic presence and offer its cloud solution to companies in Continental Europe along with the UK, Australia, New Zealand, the United States, and Singapore.

Mar-2020: OpenText took over XMedius, a provider of secure information exchange and unified communication solutions. XMedius brings its experience and patented technologies to transform safe and collaborative communication, allowing companies to shift more workloads to the cloud & unveil the information benefit.

Oct-2019: Oracle entered into an agreement to acquire CrowdTwist, the leading cloud-native customer loyalty solution. In this acquisition, the CrowdTwist team will unite with the Oracle Customer Experience (CX) Cloud organization.

Jul-2019: Smart Communications took over Intelledox, a global digital transformation software company. This acquisition aimed to better equipped Smart Communications to offer top-class, two-way customer interaction across the whole customer journey. Together, the companies would redefine customer engagement and also enhancing internal efficiency and witnessing ROI that is unmatched in the industry.

May-2019: Zendesk took over Smooch Technologies Holdings. Through this acquisition, Zendesk aimed to provide omnichannel experiences on any messaging channel.

Product Launches and Product Expansions:

May-2021: Quadient introduced Inspire Evolve, which is a high-performance, software-as-a-service (SaaS) customer communications management (CCM) solution. The solution supports quick company transformation by empowering the employees disregarding their technical expertise, with the capability to operate customer communications with some reliance on IT.

Feb-2021: Oracle introduced new updates to Oracle Cloud Customer Experience (CX). These new updates to Oracle Service, Oracle Sales, and Oracle Marketing assist companies to boost sales cycles, solve customer service inquiries quicker and create engaging loyalty programs, which could grow customer lifetime value.

Feb-2021: Quadient released Quadient Impress version 1.2, an upgrade of the multichannel outbound document management platform. It automates the customer communication workflow for small and medium businesses (SMBs). This version consists of architecture updates across the cloud-based platform, which accelerate the task of preparing & sending customer interactions on-site or remotely with more scalability and improved security.

Dec-2020: Newgen Software introduced OmniOMS 9.0, an upgraded version of its customer communication management system. The new version of the software delivers a strong and integrated communications platform connecting a wide range of information sources, information types, and distribution channels. The incorporated functionalities help customers with simplified customer communication creation, distribution, design composition change management, and control.

Nov-2020: Oracle unveiled the latest cloud-based customer experience (CX) management solution for the communications sector. Oracle Digital Experience for Communications is a portfolio of applications, which are industry-specific that capture and evaluate customer-interaction data from front & back-office operations. It assists service providers to better understand their users’ distinct buying behaviours & preferences so that providers can instantly introduce compelling new offers & products, deliver better service, and boost sales.

Oct-2020: Adobe introduced the latest features in Advertising Cloud DSP. The previous features were replaced with upgraded pages, accessible from the Help link in the DSP main menu. The early Campaigns Beta views become the default Campaigns views for instant insights, streamlined workflows, and personalized views.

Aug-2020: Zendesk unveiled Explore Enterprise, the newest solution within its service-first CRM platform. This platform helps organizations to evaluate real-time data to understand changing requirements. Through Explore Enterprise, Zendesk provides enterprises with the capability to evaluate data to have a clear vision of user trends they are seeing over their Support and Sales Suites.

Apr-2020: Hyland unveiled OnBase Foundation Enhancement Pack 3 (EP3) and Content Composer Foundation EP1. This launch is delivered on the company’s modernization strategy to offer customers the most feature-rich, safer and advance products.

Jan-2020: Adobe launched Adobe Experience Manager as a Cloud Service, part of Adobe Experience Cloud. It is the most advanced cloud-native solution for digital experience management combine with rich out-of-box offering and content customization options, which marketers & developers demand, integrated with SaaS-like agility.

Scope of the Study

Market Segments covered in the Report:

By Component

• Solution

• Services

By Organization Size

• Large Enterprises

• Small & Medium Enterprises

By Deployment Mode

• On-premise

• Cloud

By End User

• IT & Telecom

• Retail & eCommerce

• BFSI

• Healthcare

• Energy & Utilities

• Government & Defense

• Others

By Geography

• North America

o US

o Canada

o Mexico

o Rest of North America

• Europe

o Germany

o UK

o France

o Russia

o Spain

o Italy

o Rest of Europe

• Asia Pacific

o China

o Japan

o India

o South Korea

o Singapore

o Malaysia

o Rest of Asia Pacific

• LAMEA

o Brazil

o Argentina

o UAE

o Saudi Arabia

o South Africa

o Nigeria

o Rest of LAMEA

Companies Profiled

• Adobe, Inc.

• Oracle Corporation

• Capgemini SE

• Newgen Software Technologies Limited

• OpenText Corporation

• Zendesk, Inc.

• Hyland Software, Inc.

• Quadient SA

• PLDT, Inc. (Smart Communications, Inc.)

• ISIS Papyrus Europe AG

Unique Offerings

• Exhaustive coverage

• Highest number of market tables and figures

• Subscription based model available

• Guaranteed best price

• Assured post sales research support with 10% customization free
Read the full report: https://www.reportlinker.com/p06131526/?utm_source=GNW

About Reportlinker
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INSPIRED BY A FIFTIES AUTOMOTIVE LEGEND: INTRODUCING AUTOMOBILI PININFARINA BATTISTA CINQUANTACINQUE

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Battista Cinquantacinque bears the iconic Blu Savoia Gloss bodywork and contrasting Bianco Sestriere Gloss roof which is inspired by the original 1955 Lancia Florida show carCinquantacinque name, derived from the Italian word for 55, pays tribute to the iconic Pininfarina-designed classic carElegant Lancia Florida was a favourite of the man who penned the classic model and who gave his name to the fastest and most powerful Italian road car – Battista ‘Pinin’ FarinaOne-of-a-kind Battista Cinquantacinque pictured alongside one of only three Lancia Florida sedansAutomobili Pininfarina Design Team was inspired by the 1955 Lancia Florida when also creating the PURA Vision design concept, which sets the template for all future Automobili Pininfarina modelsAccompanying assets available to download hereCAMBIANO, Italy, May 8, 2024 /PRNewswire/ — Automobili Pininfarina has curated a unique Battista commission as a fitting tribute to the 1955 Lancia Florida – a vehicle designed and loved by Battista ‘Pinin’ Farina.

 
 
The Lancia Florida was penned by Battista ‘Pinin’ Farina in the early fifties. It was renowned as a rolling sculpture which inspired new design perspectives. Pinin’s personal Florida, which can be admired as part of the Pininfarina SpA Collection in Cambiano (Torino), was the daily driver of Carrozzeria Pininfarina’s founder throughout his career. The stunning Battista Cinquantacinque hyper GT pays homage to this unique heritage.
Its exterior is finished in a flawless Blu Savoia Gloss paint, contrasted by the Bianco Sestriere Gloss roof and completed by the elegant Brushed Anodised jewellery pack. Inside, it is upholstered in a bespoke Mahagoni (Poltrona Frau Heritage Leather). The livery and name Cinquantacinque, translating to ’55’ in Italian, elegantly honours the iconic, classic 1955 Lancia Florida, styled by Carrozzeria Pininfarina.
The Cinquantacinque model features a number of unique inscriptions that point to its heritage and provenance. The passenger door plate as well as the underside of the active rear wing both feature the ‘Cinquantacinque 55’ signature.
Each Battista is propelled by four independent electric motors and a powerful 120 kWh lithium-ion battery, delivering 1,900hp and 2,340Nm of torque. This advanced powertrain ensures thrilling performances, such as accelerating 0-100 kph in 1.86 seconds and 0-200 kph in 4.75 seconds, as well as a comfortable driving range of up to 476 km.
The Battista Cinquantacinque will make its public debut in Tokyo, Japan, when it is introduced to clients in the region, alongside retail partner, SKY GROUP, as part of Automobili Pininfarina’s continued global expansion.
Clients in the region will get to see Automobili Pininfarina’s promise of ‘Dream Cars. Made Real.’ first-hand, providing a personalised client experience and ensuring every hand-crafted vehicle to leave the Atelier facility in Cambiano destined for Japan is a unique expression of each client’s personality.
Dave Amantea, Chief Design Officer at Automobili Pininfarina, said: “This was a truly special and unique opportunity to design a car that plays homage to Pininfarina SpA’s heritage. The colour combination of the Battista Cinquantacinque is incredible and shows the vision Battista Farina had when he designed the Lancia Florida back in the early fifties. Not only that, but that very same model helped guide me when creating the PURA Vision design concept, a truly unique vehicle that sets the template for future models from Automobili Pininfarina.”
The Lancia Florida sedan not only inspired the Cinquantacinque Battista, but also some of the key design elements of the PURA Vision design concept, a vehicle which sets the template for all future Automobili Pininfarina models.
The 50s sedan has rear-opening doors and no B pillar, which directly translated to the Lounge Doors on the PURA Vision. They hinge dramatically upwards and, in combination with the pillarless opening and rear-hinged back doors, provide unrestricted access to the design concept’s spacious 2+2 seating.
Automobili Pininfarina stands at the vanguard of pure Italian luxury experience, with its bespoke curated approach allowing for precise tailoring to the specific preferences of individual clients. Each vehicle is a unique, hand-crafted masterpiece and a reflection of the client’s personality with inspiration from Automobili Pininfarina’s artisans.
FOR MORE INFORMATION, VISIT: automobili-pininfarina.com/media-hub
EDITOR’S NOTES
ABOUT AUTOMOBILI PININFARINA
Automobili Pininfarina is based in operational headquarters in Cambiano, Italy, with a commercial office in Munich, Germany, and resourced with a team of experienced automotive executives from luxury and premium car brands. Designed, engineered and produced by hand in Italy, with a focus on designing experiences for the world’s foremost taste makers, all of Automobili Pininfarina’s vehicles embody the PURA design philosophy. This philosophy will also permeate all future production cars, seamlessly blending classic inspiration with cutting-edge technology.
THE AUTOMOBILI PININFARINA BATTISTA (LINK TO PRESS KIT)
The Battista is the most powerful car ever designed and built in Italy and it delivers a level of performance that is unachievable today in any road-legal sports car featuring internal combustion engine technology. Faster than a current Formula 1 race car in its 0-100 km/h sub-two second sprint, and with 1,900 hp and 2,340 Nm torque on tap, the Battista will combine extreme engineering and technology in a zero emissions package. The Battista’s 120 kWh battery provides power to four electric motors – one at each wheel – with a combined WLTP range of up to 476 km (U.S. combined EPA: 300 miles) on a single charge. No more than 150 examples of Battista will be individually hand-crafted at the Pininfarina SpA atelier in Cambiano, Italy.
Photo: https://mma.prnewswire.com/media/2406758/Battista_Cinquantacinque_and_1955_Lancia_Florida.jpgPhoto: https://mma.prnewswire.com/media/2406761/Battista_Cinquantacinque_1.jpgPhoto: https://mma.prnewswire.com/media/2406764/Battista_Cinquantacinque_2.jpgPhoto: https://mma.prnewswire.com/media/2406760/Battista_Cinquantacinque_Interior.jpgLogo: https://mma.prnewswire.com/media/1316779/Automobili_Pininfarina_Logo.jpg
 
 
 
 
 

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Exploring the Surge in Digital Infrastructure Spending Driven by Generative AI Innovations

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USA News Group Commentary Issued on behalf of Avant Technologies Inc.
VANCOUVER, BC, May 7, 2024 /PRNewswire/ — USA News Group – The rise of generative AI is currently adding considerable potential for accelerating economic growth across a wide array of sectors. In order to fully realize this potential, analysts at ING are highlighting how crucial investment in data and digital infrastructure will be moving forward. Citing estimates from Dell’Oro and Bank of America, ING has pointed out that investments from big tech companies in digital infrastructure is expected to grow between 15-22% this year alone. Another report from analysts at SNS Insider are projecting the AI Infrastructure Market to hit US$222.42 billion by 2030, growing at an explosive CAGR of 25.5%. Behind the scenes, developments in AI infrastructure are being made and provided by a variety of tech companies that include Avant Technologies Inc. (OTCQB: AVAI), Vertiv Holdings Co (NYSE: VRT), Equinix, Inc. (NASDAQ: EQIX), Innodata Inc. (NASDAQ: INOD), and Salesforce, Inc. (NYSE: CRM).

Earlier this year, Avant Technologies Inc. (OTCQB: AVAI) took a significant step in expanding the capabilities of its flagship AvantAI platform, reinforcing its position as one of the first companies to market generative AI. So far, this enhancement has focused on advancing its high-performance data center infrastructure to accommodate the latest developments in AI technology, including the launch of its state-of-the-art supercomputing network and comprehensive licensable data set. As per the launch, Avant’s platform works in collaboration with tech partners Wired4Health, which the company would later acquire and name its former CFO William Hisey as its new CEO.
“Avant’s supercomputing network and our expansive licensable dataset will facilitate significant advancements in AIdriven solutions,” said Danny Rittman, Chief Information Officer of Avant of the launch. “By providing robust computational resources and a rich dataset, Avant is set to eliminate many of the technical and financial barriers that have traditionally hampered AI development. This initiative aims to empower developers with the tools necessary to create more sophisticated and efficient AI models, driving progress and innovation in innumerable fields.”
Providing even more security for its prospective clients, Avant Technologies has also announced its plans to implement AI-empowered, Zero Trust Architecture (ZTA) across its data center operations. In AI-empowered data centers, Zero Trust Architecture ensures that all users and devices are continuously authenticated and verified before accessing network resources.
“By integrating AI with Zero Trust Architecture, we are creating a robust and future-proof security framework for our data centers,” said William Hisey, Avant’s  newly-appointed CEO. “This combined approach ensures the highest level of security for our customers’ data while optimizing data center operations for efficiency and cost-effectiveness. Avant is committed to providing innovative technology to help businesses optimize data center operations, improve resource utilization, and enhance security.”
Recently, Avant Technologies also expanded its AvantAI™ platform to include smart, proactive monitoring and management for data centers. AvantAI™ boosts data center efficiency through real-time monitoring and proactive management, helping to ensure systems operate continuously and perform optimally. It also uses extensive data analysis to predict and prevent potential issues and dynamically adjusts resources to enhance data traffic efficiency and responsiveness.
Working to further bolster the AI revolution, Vertiv Holdings Co (NYSE: VRT) saw 60% growth in organic orders of its critical digital infrastructure and continuity solutions in Q1 2024 compared to the same time period the year prior, along with 8% higher net sales.
As well, Vertiv saw a 42% increase in its adjusted operating profit to $249 million, compared to Q1 2024, as the company pointed towards continued acceleration in the data center market, including the deployment of high-performance compute, and increased velocity in its opportunity pipeline to orders.
“We are seeing order patterns with longer lead times based on customer build schedules, largely in 2025 and beyond, suggesting AI is starting to scale,” said Giordano Albertazzi, CEO of Vertiv. “We are continuing to advance our portfolio to enable high-density and GPU based deployments. With our global capacity, the most complete portfolio of critical digital infrastructure solutions across the entire thermal and power technology spectrum, vast global service network and alignment with key technology partners, Vertiv is uniquely positioned and ready to bring scale and support development of the entire AI ecosystem.”
Digital infrastructure company Equinix, Inc. (NASDAQ: EQIX) recently announced a joint venture with PGIM Real Estate for a $600 million project to develop and operate the first xScale data center in the US, located in California’s Silicon Valley. Together, Equinix and PGIM had already successfully opened the first xScale data center in Australia in 2022, after a similar US$575 million JV was announced in 2021.
Under the terms of the agreement, PGIM Real Estate will control an 80% equity interest in the JV, while Equinix will own the remaining 20% equity interest. Equinix xScale data centers allow hyperscale companies to expand their core deployments within Equinix IBX data centers. This setup supports growth across more than 70 global metros on a unified platform that facilitates direct interconnections with over 10,000 customers.
The new joint venture, alongside Equinix’s existing hyperscale collaborations in Europe, Asia-Pacific, and the Americas, will enhance the global xScale data center portfolio. Once fully constructed, this expansion will exceed $8 billion across more than 35 facilities, providing over 725 megawatts of power capacity.
Building upon the confidence of one of its existing “Magnificent Seven” Big Tech customers, Innodata Inc. (NASDAQ: INOD) recently announced it has been awarded three new large language model (LLM) development programs, totaling approximately $20 million of additional annualized run rate revenue. Before these new awards, the annualized run rate revenue from the customer was about $23 million. Innodata anticipates signing an amendment to its agreement with this customer that will reflect these awards within the next few weeks. Work on the newly awarded programs has already started by Innodata.
“We are very excited to announce this significant expansion,” saidJack Abuhoff, CEO of Innodata. “Moreover, we anticipate potential opportunities for further expansion in 2024. The customer continues to express how our high-quality, large-scale, custom data results in superior fine-tuning of their LLMs and that their AI engineering teams greatly value the Innodata partnership.”
Innodata provides large technology companies with scaled data services for refining LLMs and offers LLM evaluation services. By the end of 2023, Innodata had secured five of the top seven major tech firms as clients for its LLM services.
With its own array of big tech allies, Salesforce, Inc. (NYSE: CRM) recently unveiled its Zero Copy Partner Network, a global ecosystem of technology and solution providers building secure, bidirectional zero copy integrations with Salesforce Data Cloud which integrates both structured and unstructured customer data into a comprehensive 360-degree view accessible within Salesforce itself. This integration enables teams to make informed decisions directly within their workflow.
“In today’s digital landscape, companies struggle with islands of data spread across various systems,” said Brian Millham, President and Chief Operating Officer at Salesforce. “With this global ecosystem of partners, companies can access all of their data, no matter where it resides, and unlock the power of all of that data within Salesforce — creating more personalized customer interactions and establishing a foundation for trusted AI, in less time and at lower cost.”
The network will feature a list of initial partners that will include such big names as Amazon Web Services (AWS), Databricks, Google Cloud, and Snowflake, while also adding Microsoft. Together, the network partners are all committed to zero copy integrations with Salesforce that give customers a secure and cost-effective way to connect and take action on all of their data.
Source: https://usanewsgroup.com/2023/10/26/unlocking-the-trillion-dollar-ai-market-what-investors-need-to-know/ 
CONTACT:USA NEWS [email protected](604) 265-2873
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nodeQ Launches PQtunnel™: The Leading-Edge Cybersecurity Solution for Quantum-Safe Communication

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The latest application developed by nodeQ simplifies the migration to Post-Quantum Cryptography for both SMEs and large enterprises
YORK, England, May 7, 2024 /PRNewswire/ — The advent of Quantum Computing poses a significant threat to existing public-key cryptosystems. A large quantum computer can break algorithms like RSA or ECDH, which form the backbone of current internet security. Already today, confidential data is in danger: It can be harvested now to be decrypted later when a quantum computer can run Shor’s factorization quantum algorithm on a sufficiently large number of qubits.

This vulnerability exposes a large number of applications to potential security breaches, threatening our trillion-dollar digital economy. Multiple sectors are under threat: Financial Institutions, government entities, telecommunications companies, cloud providers, the healthcare industry, the defense sector, universities and research centers, and virtually any IT-based enterprise that relies on encrypted data.
Companies must transition IT infrastructures to quantum-resistant solutions, such as Post-Quantum Cryptography (PQC). In the US the transition to PQC is set to start in 2024, as a result of Biden’s 2022 Computing Cybersecurity Preparedness Act and the end of NIST standardization.
nodeQ has developed PQtunnel™, a groundbreaking tool designed to assist businesses – ranging from SMEs to large enterprises – in transitioning their end-to-end (E2E) secure communication to PQC. This innovative software application is available in two variants: PQtunnel™ TLS and PQtunnel™ SSH, meeting diverse business requirements.
PQtunnel™ TLS is an enterprise-oriented tunneling application that leverages the Transport Layer Security (TLS) protocol to secure traffic between a client (or a proxy) and the target application. This solution has been thoroughly tested on various enterprise-grade applications, such as GitLab EE, demonstrating its effectiveness and reliability.
On the other hand, PQtunnel™ SSH offers a comprehensive Quantum-Safe SSH server, alongside a client equipped with a user-friendly interface. This software suite is designed for secure shell operations, ensuring the highest level of security and ease of use.
Both PQtunnel™ variants utilize a wide range of PQC algorithms, including the most recent ones under standardization by NIST, and hybrid algorithms. This approach combines the stability of current cryptographic methods with the quantum-safeness of new cryptographic suites, offering unmatched security against emerging cyber threats.
Developed as cloud-native applications, both variants of PQtunnel™ are designed to facilitate easy distribution and provide flexibility in a wide range of scenarios. Secure Post-Quantum tunneling to your GitLab server, quantum-safe data transfer, secure cloud IT management, and PQC benchmarking are just a few of the use cases where PQtunnel™ can be applied, showcasing its versatility and significance for today’s cybersecurity landscape.
Ignazio Pedone, the cybersecurity lead at nodeQ, emphasized the significance of their latest security product, stating, “This security product represents an important step towards a more effective and robust application of quantum-safe cryptography for enterprises.”
Various early customers have already adopted PQtunnel™ to test their readiness to migrate to quantum-safe cryptography. PQC is going to play an important role for telecom operators.
“At Fibraweb, PQtunnel demonstrated our readiness for quantum-security migration,” says Walid Bounassif, CEO of Fibraweb (an Italian telco). “The software created quantum-resistant connections between external clients and our internal servers, showing that post-quantum encrypted communication can efficiently be implemented for remote IT administration and secure file transfer.”
PQC is essential for medium to large enterprises, including educational institutions like universities, where maintaining data confidentiality at various levels is crucial. At the University of York (UK), PQtunnel™ has been deployed for the quantum-safe transfer of documents. This pioneering demonstration, the first of its kind in the world within the education sector, actively involved staff and students from the Department of Computer Science.
“PQtunnel has effectively established high-speed, quantum-resistant connections both within and beyond the campus perimeter,” says Prof Paul Cairns (Head of the Computer Science Department at the University of York, UK). “This technology has clearly demonstrated its capacity for facilitating quantum-secure data transfers, affirming its readiness to enhance our university’s digital infrastructure.”
For additional information about PQtunnel™, nodeQ, and their range of products, the reader can visit their website at www.nodequantum.com.
 Key Features

Crypto-Agility: implements all NIST PQC algorithms to counteract the quantum threat.
Cross-Platform: available for the most adopted operating systems and hardware architectures.
Easy Setup: no need for long or complex installation procedures to get started.
On-the-Fly Benchmarking and Optimization: can benchmark and optimize high-level security protocols against all the available combinations of PQC algorithms for key exchange and digital signature.

Target Customers

Financial Institutions
Telecommunications Companies
Universities and Research Centers
Cloud Providers
Healthcare Industry
Government Entities
Defense Sector
Manufacturing Companies
SMEs handling confidential data

About nodeQ
At nodeQ, we are pioneering the future of computer networks, leveraging our deep expertise in quantum communication, artificial intelligence, and software-defined networking. Our primary objective is to transition computer networks to quantum security, placing a critical emphasis on maintaining speed, performance, and usability at the heart of this transformation.
Contacts
Stefano Pirandola
[email protected]
Request a demo or a brochure at [email protected] or visit www.nodequantum.com.
Photo – https://mma.prnewswire.com/media/2406722/PQtunnel_Graphics.jpg
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