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Cloud IT Service Management (ITSM) Market to Exhibit Astonishing 18.2% CAGR by 2027 Owing to Increasing Adoption of Artificial Intelligence Globally, reports Fortune Business Insights™

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Pune, India, Sept. 08, 2021 (GLOBE NEWSWIRE) — The global cloud IT service management (ITSM) market size is expected to reach USD 15.65 billion by 2027 while exhibiting a stellar CAGR of 18.2% between 2020 and 2027. This is attributable to the increasing focus on integrating advanced technologies such as artificial intelligence (AI) with cloud IT service management (ITSM) solutions across the globe. This information is published by Fortune Business Insights, in its latest report, titled, “Cloud IT Service Management (ITSM) Market Size, Share & COVID-19 Impact Analysis, By Component (Solution and Services), By Organization Size (Small and Medium Enterprises (SMEs) and Large Enterprises), By Industry (IT & Telecommunication, BFSI, Healthcare, Retail & Consumer Goods, Media & Entertainment, Manufacturing, Government & Public and Others) and Regional Forecast, 2020-2027.” The report observes that the market stood at USD 4.15 billion in 2019 and is projected to gain momentum in the forthcoming years.

Increasing Focus on Developing Remote-Working Environment amid COVID-19 to Spur Demand

The global pandemic has led to shutdown of several industries and businesses across the globe. Major IT firms have advised their employees to work from home to limit the spread of the novel coronavirus. With several adjustments and changes required to maintain a smooth flow of working operations, there is a tremendous scope for development of advanced cloud-based ITSM software solutions. This is expected to favor Cloud IT Service Management Market growth in the forthcoming years.

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Cloud IT service management (ITSM) is a technological concept that enables the organizations and business processes to maximize their business value by adopting information technology services. The cloud based software services enable efficient planning, designing, operating, delivering, and controlling several IT aspects to cater to the customer demand.

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What does the Report Include?

The global market for cloud IT service management (ITSM) report includes quantitative and qualitative analysis of several factors such as the key drivers and restraints that will affect the market growth. The report provides insights into the regional analysis that covers different regions, contributing to the growth of the market. It includes the competitive landscape that involves the leading companies. It further mentions the strategies adopted by them, such as to introduce new products, announce partnerships, and collaboration that will contribute to the growth of the market between 2020 and 2027. Moreover, the research analyst has adopted several research methodologies such as PESTEL and SWOT analysis to extract information about the current trends and industry developments that will drive the market growth in the forthcoming years.

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DRIVING FACTORS

Increasing Adoption of Artificial Intelligence in ITSM Solutions to Favor Growth

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The increasing adoption of artificial intelligence (AI) is propelling the demand for automation services in business processes. The surging autonomy is assisting several IT enterprises to increase productivity and reduce time required for task execution. This is driving the demand for advanced cloud IT service management (ITSM) software solutions globally. Additionally, the rising concept of bring-your-own-device (BYOD) is anticipated to favor the global cloud IT service management (ITSM) market growth in the forthcoming years.

SEGMENTATION

IT & Telecommunication Segment Held 27.4% Market Share in 2019

The IT & telecommunication segment, based on industry, held a market share of about 27.4% in 2019 and is likely to gain momentum owing to the growing demand for cloud IT service management (ITSM) to efficiently execute IT operations.

REGIONAL INSIGHTS

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Increasing Investment by Key Players in North America to Promote Growth

Among all the regions, North America is expected to remain at the forefront and hold the highest position in the global cloud IT service management (ITSM) market in the forthcoming years. This is attributable to the increasing investments by key players to develop advanced cloud IT service management (ITSM) software and solutions in the region.

The market in Europe is expected to experience considerable growth during the forecast period. This is ascribable to the factors such as the growing focus on developing IT infrastructure across several industrial applications such as retails, manufacturing, and others in the region between 2020 and 2027.

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COMPETITIVE LANDSCAPE

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Merger and Acquisition by Major Companies to Expand Their Product Portfolio & Boost Sales Revenue

The global cloud IT service management (ITSM) market is fragmented by the presence of major companies that are focusing on acquiring other small companies to expand their cloud IT service management (ITSM) services portfolio and further boost their sales revenue. Additionally, other key players are adopting strategies such as the introduction of new products, expansion of facility, and collaboration that will bode well for the market growth during the forecast period.

Industry Development:

  • January 2020 – Freshworks Inc announces its partnership with Splashtop, a leading remote support solutions provider. The partnership is aimed at providing advanced remote support solutions for users adopting Freshworks software services.

Cloud IT Service Management (ITSM) Market Share Report Scope and segmentation:

Report Coverage Details
Forecast Period 2020 to 2027
Forecast Period 2020 to 2027 CAGR 18.2%
2027 Value Projection USD 15.65 Billion
Base Year 2019
Market Size in 2019 USD 4.15 Billion
Historical Data for 2016 to 2018
No. of Pages 140
Segments covered Component; Oraganization; Industry; and Region
Growth Drivers Increasing Adoption of Artificial Intelligence in ITSM Solutions to Favor Growth
Increasing Investment by Key Players in North America to Promote Growth
 

Pitfalls & Challenges

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Lack of Awareness and Security Concerns to Restrain Market Growth

List of the Key Players Profiled in the Cloud IT Service Management (ITSM) Market:

  • ServiceNow, Inc. (California, United States)
  • IBM Corporation (New York, United States)
  • Hewlett Packard Enterprise Company (California, United States)
  • Citrix Systems, Inc. (Florida, United States)
  • CA Technologies (New York, United States)
  • BMC Software, Inc. (Texas, United States)
  • Atlassian Corporation PLC (Sydney, Australia)
  • Axios Systems PLC (Edinburgh, United Kingdom)
  • Ivanti (Heat Software USA, Inc.) (Utah, United States)
  • Cherwell Software, LLC (Colorado, United States)
  • Hornbill Corporate Limited (Ruislip, United Kingdom)
  • Freshworks, Inc. (California, United States)
  • Serviceaide, Inc. (California, United States)
  • Cherwell Software (Colorado, United States)

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Table Of Content:

  • Introduction
    • Definition, By Segment
    • Research Methodology/Approach
    • Data Sources
  • Key Takeaways
  • Market Dynamics
    • Macro and Micro Economic Indicators
    • Drivers, Restraints, Opportunities and Trends
    • Impact of COVID-19
      • Short-term Impact
      • Long-term Impact
  • Competition Landscape
    • Business Strategies Adopted by Key Players
    • Consolidated SWOT Analysis of Key Players
    • Porter’s Five Force Analysis
    • Global Cloud IT Service Management (ITSM) Market Share Analysis and Matrix, 2019
  • Key Market Insights and Strategic Recommendations
  • Companies Profiled (Provided for 10 players only)
    • Overview
      • Key Management
      • Headquarters etc.
    • Offerings/Business Segments
    • Key Details (Key details are subjected to data availability in public domain and/or on paid databases)
      • Employee Size
      • Key Financials
        • Past and Current Revenue
        • Gross Margin
        • Geographical Share
        • Business Segment Share
    • Recent Developments
  • Primary Interview Responses
  • Annexure / Appendix
    • Global Cloud IT Service Management (ITSM) Market Size Estimates and Forecasts (Quantitative Data), By Segments, 2016-2027
      • By Component (Value)
        • Solutions
          • Configuration & Change Management
          • Operations & Performance Management
          • Service Desk Software
          • Service Portfolio Management
          • Other (Dashboard Reporting & Analytics, etc.)
        • Services
      • By Organization Size (Value)
        • SMEs Enterprises
        • Large Enterprises
      • By Industry (Value)
        • IT & Telecommunication
        • BFSI
        • Healthcare
        • Retail & Consumer Goods
        • Media & Entertainment
        • Manufacturing
        • Government & Public
        • Others (Education, etc.)
      • By Region (Value)
        • North America
        • South America
        • Europe
        • Middle East & Africa
        • Asia Pacific

TOC Continued…!

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About Us:
Fortune Business Insights™ delivers accurate data and innovative corporate analysis, helping organizations of all sizes make appropriate decisions. We tailor novel solutions for our clients, assisting them to address various challenges distinct to their businesses. Our aim is to empower them with holistic market intelligence, providing a granular overview of the market they are operating in.

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Artificial Intelligence

Lucinity Recognized as One of the Top 100 AI Fintech Companies Globally

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REYKJAVIK, Iceland, June 18, 2024 /PRNewswire/ — Lucinity has been featured in the AIFinTech100 list for 2024, marking its recognition as one of the top AI companies in the financial services industry. The AIFinTech100 list, curated by industry experts, highlights the most innovative fintech companies globally. Lucinity was selected from over 2,000 fintech firms for its problem-solving, market potential, innovation, and customer engagement. Earlier this year, Lucinity was also highlighted as a RegTech100 company.

 
 
This recognition comes amid rapid AI adoption in fintech. According to Fintech Global, research predicts the AI market in fintech will grow from $42.83 billion to $44.08 billion by 2024, reaching $50.87 billion by 2029. Banks alone are expected to spend $4.9 billion on AI platforms by 2024, with a 21.8% annual growth rate since 2019.
Lucinity’s inclusion in the AIFinTech100 list reflects its success in developing AI solutions that enhance efficiencies and cost savings for financial crime operations teams. Notably, Luci, the world’s first Generative AI copilot for financial crime investigations, launched in 2023, leverages Microsoft OpenAI technologies to augment human analysts’ capabilities, reducing investigation times from 3 hours to just 30 minutes. 
Lucinity also recently launched Luci as a copilot plugin at Money20/20. Financial institutions are now able to integrate Luci with any web-based enterprise application including CRM systems, Case Manager systems, and Excel, delivering immediate ROI with zero upfront integration. 
Security remains a significant challenge in AI adoption. Lucinity addresses this by partnering with Microsoft Azure develop a secure infrastructure. With a strong emphasis on compliance, Luci offers comprehensive auditability through its detailed Audit Log functionality.
Guðmundur Kristjánsson (GK), CEO of Lucinity, comments, “Being named in the AIFinTech100 showcases our impact amongst banks and fintech through advanced AI. It underscores our platform’s ability to empower compliance teams, deliver ROI, and reduce operational costs.”
Richard Sachar, Director of FinTech Global, added, “AI is revolutionizing financial services, increasing efficiencies and offering personalized products. This year’s AIFinTech100 list includes top innovators transforming the industry with AI applications.”
Lucinity’s inclusion in the AIFinTech100 list for 2024 follows several achievements, including winning the Microsoft Partner of the Year Awards for Sustainability and Social Impact and Partner of the Year – Iceland. Lucinity was also included in Chartis Research’s FinCrime and Compliance 50 Ranking for 2024 and was recognized as the best tool for Workflow Automation.
Name: Celina PabloEmail: [email protected] +354 792 4321
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Artificial Intelligence

CRISIL wins Model Validation Tools and Accelerators category award, other recognitions from Chartis

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Recognized among top 50 financial services firms for analytics and risk tech
MUMBAI, India, June 18, 2024 /PRNewswire/ — CRISIL, a global provider of advanced analytics and risk management solutions, has won the Solution Category award for Model Validation Tools and Accelerators as part of the latest Chartis STORM 2024 report.

Published by Chartis Research, the leading provider of research and analysis on the global market for risk technology, STORM 2024 is an annual report on quantitative technologies and the computational infrastructure supporting it.
Following an extensive evaluation process, which included a risk technology survey, product demo, customer reference checks, and third-party sources of information, CRISIL won the following recognitions:
Solution category award for Model Validation Tools and AcceleratorsRanked Top 25 (#24) in QuantTech50 2024 rankingsRanked Top 25 (#24) in BuySideRisk50 2024 rankingsRanked Top 50 (#38) in RetailFinanceAnalytics50 2024 rankingsThe recognitions reflect the unparalleled value CRISIL brings to its clients through deep domain expertise, specialized analytical and technical knowledge and our global perspective.
Says Jan Larsen, President and Head, CRISIL Global Research & Risk Solutions, “CRISIL is honored by the recognition across multiple STORM50 award categories this year, including being named first place for Model Validation Tools and Accelerators. This is a great testament to the contributions of our team in giving clients and their regulators confidence in the models they use for making critical decisions.”
The core tenets of CRISIL’s value proposition include expertise across asset classes and risk stripes, analytical excellence and regulatory experience, tailored solutions focused on client delight, continuous improvement and technological innovation. 
Says Ashish Vora, President, CRISIL Market Intelligence and Analytics, “This prestigious recognition underscores the global acceptance of our risk management solutions and highlights our unwavering commitment to excellence in the risk technology space. Our Credit+ technology solutions have been instrumental in offering AI-enabled advanced analytics and driving efficiency, and we are particularly proud of the exceptional client feedback we have received for these solutions. We are constantly exploring new ways to enhance customer value and are investing in cutting-edge technology and domain expertise to maintain our position at the forefront of the industry.”
Notable examples of CRISIL’s platforms that help demonstrate this value proposition include: 
Model Infinity: A leading platform for model inventory management and model risk management. This innovative platform empowers our client to centralize all model activities, eliminates manual processes and operational risk, and provides a full audit trail of approvals for modeling assumptions and updates. Scenario Expansion Manager (SEM): A platform for clients to expand, analyze and track all regulatory and internal scenarios used for stress testing. As a centralized repository of scenarios, SEM allows institutions to eliminate redundant internal work and even provide clients the ability to share internal scenarios with one another. Credit+ ICON: The platform enables credit decision-making through its extensive financial spreading and front-end based credit risk scorecard hosting capabilities. Powered by deep domain expertise, AI-driven analytics and extensive configurability, it serves 40+ global clients across 15 countries.Credit+ Early Warning Signals: The AI-powered solution provides banks with actionable insights to monitor their credit quality, lower loan-loss contingencies and track corrective action plan.About CRISIL Market Intelligence & Analytics
About Global Research & Risk Solutions
About CRISIL Limited
Connect with us: LINKEDIN | TWITTER | YOUTUBE | FACEBOOK 
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Disclaimer
This press release is transmitted to you for the sole purpose of dissemination through your newspaper/ magazine/ agency. The press release may be used by you in full or in part without changing the meaning or context thereof but with due credit to CRISIL. However, CRISIL alone has the sole right of distribution of its press releases for consideration or otherwise through any media including websites, portals, etc.
CRISIL has taken due care and caution in preparing this press release. Information has been obtained by CRISIL from sources which it considers reliable. However, CRISIL does not guarantee the accuracy, adequacy or completeness of information on which this press release is based and is not responsible for any errors or omissions or for the results obtained from the use of this press release. CRISIL, especially states that it has no financial liability whatsoever to the subscribers/ users/ transmitters/ distributors of this press release.
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Artificial Intelligence

Enfuse Group acquires Truly Intelligent Business IP to further develop data capability

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LONDON, June 18, 2024 /PRNewswire/ — Enfuse Group, a multi award-winning transformation consultancy, is delighted to announce the acquisition of the intellectual property from data consultancy Truly Intelligent Business (TIB).

This acquisition evolves the existing partnership between Enfuse Group and TIB, where they’ve worked together to simplify and accelerate data value for some of the world’s most recognisable brands, including The Financial Times and McDonald’s UK&I. This acquisition now fully embeds all of TIB’s powerful data value accelerators within Enfuse Group’s wider capabilities, enabling Enfuse Group to help even more organisations to be more data-driven, and less data-busy! This acquisition also sees Phil Husbands, Founder & Director of TIB move to Enfuse Group to spearhead the enhanced Enfuse Data & AI capability.
Enfuse Group’s expanded portfolio now features cutting-edge solutions that simplify data complexity, reduce costs, and maximise data return on investment. This includes 4dDX – A strategic data capability framework that quickly and easily creates powerful data strategies and ADEA (Accelerated Data Enablement Architecture) that simplifies and accelerates organisations’ ability to be more data-driven and less ‘data-busy’. Additionally, Enfuse Group has acquired a number of data accelerators that enable organisations to rapidly improve their data visibility, insights, governance, and operating models.
Josh Rubin, Chief Growth Officer at Enfuse Group commented: “This acquisition marks a significant milestone in our growth journey and the investment is a signal of intent on how we are further building our capabilities in the data, AI, and analytics space. We know from speaking to our clients how much they are struggling with the rapid growth of the data in their organisations and the need to get this under control to derive real business value. We are very excited to build on the great tools and approaches that TIB have been so successful with to-date and help further scale these to help a broader set of clients”.
Phil Husbands, Director at TIB commented “I’m delighted that our partnership with Enfuse Group has evolved to this stage, where TIB’s data accelerators can now reach more businesses and organisations, and our determined focus on ‘data-driven not data-busy’ will be boosted by the talent and expertise of the whole team at Enfuse Group”.
About Enfuse Group
Enfuse Group is a UK headquartered transformation consultancy who work with clients across both private and public sectors shaping and delivering their biggest transformations. Enfuse Group were recognised in the Financial Times Leading Consultancies across three categories, as well as being named Best New Consultancy in 2023 by the Management Consultancies Association (MCA).www.enfusegroup.com
To learn more about these Data Accelerators or for any enquiries, please contact [email protected]
 

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