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Global Chatbot Market: Presence of Large Companies in North America to Facilitate Growth, while Generating USD 1,953.3 Million by 2027, reports Fortune Business Insights™

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Pune, India, Oct. 22, 2021 (GLOBE NEWSWIRE) — The global chatbot market size is expected to witness astounding growth by exhibiting a CAGR of 22.5% between 2020 and 2027. Additionally, the market was worth USD 396.2 million in 2019 and is projected to reach USD 1,953.3 million by 2027. Fortune Business Insights, publish this information in its latest report, titled “Chatbot Market Size, Share & COVID-19 Impact Analysis, By Component (Platform/Software Development Kit and Services), By Deployment (Cloud and On-premises), By Application (Website, Contact Centers, Social Media and Mobile Application), By Industry (Banking, Financial Services and Insurance (BFSI), Retail and ecommerce, Information Technology (IT) and Telecom, Media and Entertainment, Healthcare and Others and Regional Forecast, 2020-2027.” Increasing adoption of technology such as the artificial intelligence (AI) system by the SMEs and innovative product development is anticipated to be the driving factors for the market growth during the forecast period.

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List of the Companies Operating in the Market:

  • Amazon Web Services, Inc. (US)
  • Google LLC (US)
  • IBM Corporation (US)
  • Microsoft Corporation (US)
  • SAP SE (Germany)
  • Yellow Messenger (India)
  • Labiba for Artificial Intelligence LLC (Dubai)
  • Gupshup (US)
  • SmartBots (US)
  • Aivo (Argentina)

REPORT SCOPE & SEGMENTATION:

Report Coverage Details
Forecast Period 2020 to 2027
Forecast Period 2020 to 2027 CAGR 22.5%
2027 Value Projection USD 1,953.3 Million
Base Year 2018
Market Size in 2019 USD 396.2 Million
Historical Data for 2016 to 2018
No. of Pages 160
Tables, Charts & Figures 97
Segments covered Component; Deployment; Application; Industry; and Region
Growth Drivers Advancement of Artificial Intelligence (AI) and Rising Number of SMEs to Drive Market Growth
Increasing Popularity of Messenger Bots based on Cloud Services among SMEs and E-commerce to Drive the Market
Technological Innovation to Augur Growth
Pitfalls & Challenges Significant Conversational Gaps and Security Breaches to Hamper Growth

The novel coronavirus, COVID-19, has cast an unprecedented effect on several businesses across industries. While some industries are experiencing significant loss owing to the lockdown announced by the federal governments globally, collective efforts from the government and the industries will ensure that the testing times may soon pass away.

We are taking continuous efforts to help your business sustain and grow during COVID-19 pandemics. Based on our experience and expertise, we will offer you an impact analysis of the coronavirus outbreak across industries to help you prepare for the future.

Click here to get the short-term and long-term impact of COVID-19 on this Market.

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A chatbot is a type of computer program that is a simulated interpretation of human conversation using voice or text assistance or sometimes both. In addition to this, it involves the adoption of technology such as artificial intelligence (AI) that can be used through several interactive applications. Back in the 1960s, Joseph Weizenbaum, a professor at MIT, developed the world’s first-ever chatbot, Eliza that answered a few basic questions. However, with the evolution of technology, a remarkable development in conversational bots is witnessed today and is highly adopted by large businesses to gain competitive edge and maintain efficient customer interaction.

What does the Report Include?

The market report includes detailed quantitative and qualitative analysis of several factors such as the key drivers and restraints that will affect market growth. In addition to this, the report provides insights into the regional analysis that covers the different regions, which are contributing to the growth of the market. Furthermore, it includes the competitive landscape that involves leading companies and adoption of strategies by them to innovate novel products, announce partnerships, and collaboration that will contribute to the growth of the market between 2019 and 2026. Moreover, the research analyst has adopted several research methodologies such as PESTEL and SWOT analysis to extract information about the current trends and industry developments that will drive the market growth in the forthcoming years.

Drivers and Restraints:

Technological Innovation to Augur Growth

Emergence of technology such as artificial intelligence (AI) and machine learning is increasing the demand for advanced chatbots. Additionally, cloud-based chatbots are helping the companies to increase maximum customer interaction and overall productivity. Increasing adoption of such advanced software applications by the companies is expected to drive the global chatbot market growth in the forthcoming years. For instance, according to a report by the Oracle Corporation, about 80% of large and SMEs are presently using or planning to adopt advanced services by the end of 2020.

Companies Lend a Helping Hand amid COVID-19

The COVID-19 pandemic has resulted in total standstill of several businesses across the globe. The government agencies with the help of companies are striving to get back on track the limping economy by proposing several economic packages. However, the widespread chaos has put a glimmer of hope on the chatbots in the healthcare segment. The COVID-19 pandemic has increased the demand for chatbots as two technology companies, Infermedica and LiveChat Software have come forward to launch this technology that identifies coronavirus symptoms in the patients and further advises the patients to seek medical assistance.

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Regional Analysis:

Presence of Major Players in North America to Bolster Growth

Among the regions, the market in North America was worth USD 156.7 million in 2019 and is expected to hold the highest global chatbot market revenue during the forecast period. This is ascribable to factors such as the presence of large companies such as IBM Corporation, Amazon Web Inc., and Microsoft Corporation, among others. Furthermore, high investments by the companies in developing advanced bots to facilitate their business operation will aid the market growth in the region. Europe, on the other hand, is likely to witness steady growth for the market in the forthcoming years. This is attributable to factors such as increasing investment by the government and private players to adopt this services to ensure efficient customer engagement activities between 2020 and 2027.

Competitive Landscape:

Orbita Raises USD 9 Million for its Conversational AI Chatbot Platform Surging Demand

In May 2020, Orbita, a Boston-based healthcare conversational AI-powered chatbot solutions provider, announced that it has raised over USD 9 million in a Series a funding that was led by the Philips Health      Technology Ventures and HealthX Ventures. According to the company, its powerful platform effectively helps the clinical companies to create and manage HIPAA-compliant virtual assistance to the consumers, while increasing engagement and effectively reducing the cost of care. Adoption of strategies such as product expansion offerings, novel product launches, and collaboration by the companies will bode well for the global market during the forecast period.

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Major Table of Content:

  • Introduction
    • Definition, By Segment
    • Research Methodology/Approach
    • Data Sources
  • Key Takeaways
  • Market Dynamics
    • Macro and Micro Economic Indicators
    • Drivers, Restraints, Opportunities and Trends
    • Impact of COVID-19
    • Short-term Impact
    • Long-term Impact
  • Competition Landscape
    • Business Strategies Adopted by Key Players
    • Consolidated SWOT Analysis of Key Players
    • Porter’s Five Force Analysis
    • Global Market Share Analysis and Matrix, 2019
  • Key Market Insights and Strategic Recommendations
  • Profiles of Key Players (Would be provided for 10 players only)
    • Overview
    • Key Management
    • Headquarters etc.
    • Offerings/Business Segments
    • Key Details (Key details are subjected to data availability in public domain and/or on paid databases)
    • Employee Size
    • Key Financials
    • Past and Current Revenue
    • Gross Margin
    • Geographical Share
    • Business Segment Share
    • Recent Developments
  • Primary Interview Responses

TOC Continued..

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Smart Parcel Locker Market Size, Share & COVID-19 Impact Analysis, By Type (Modular Parcel Locker, Cooling Lockers for Fresh Food, Postal Lockers, and Laundry Lockers), By Deployment (Indoor and Outdoor), By Application (Commercial Buildings, Condos and Apartments, Retail BOPIS, Universities & Colleges, and Others), and Regional Forecast, 2021-2028

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About Us:

Fortune Business Insights™ delivers accurate data and innovative corporate analysis, helping organizations of all sizes make appropriate decisions. We tailor novel solutions for our clients, assisting them to address various challenges distinct to their businesses. Our aim is to empower them with holistic market intelligence, providing a granular overview of the market they are operating in.

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Artificial Intelligence

Network Disaggregation Expanded at the Edge: DriveNets Network Cloud Supports Broadcom’s Qumran ASICs Family

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Newly supported whitebox based on Broadcom’s Qumran 2C+ planned for wide deployment by tier-1 providers in network edge use cases
RA’ANANA, Israel, May 8, 2024 /PRNewswire/ — DriveNets – a leader in innovative networking solutions – today announced its Network Cloud solution now supports whiteboxes based on Broadcom’s Qumran 2C+ ASIC, extending its Network Cloud solution to new service providers’ edge and aggregation use cases. Complementing high-scale Network Cloud-compliant whiteboxes, this new Qumran 2C+-based solution is optimized for mass deployment at the edge of the network, supporting thousands of sites and mobile backhauling with substantial OpEx and CapEx reductions. This further validates the growing adoption and wide deployments of disaggregated network architectures by operators around the world.

DriveNets Network Cloud is a single software solution that supports low- to high-scale use cases from core to edge. The Qumran 2C+ ASIC is part of the Broadcom StrataDNX family and is designed to be used in a standalone configuration (versus a cluster-or-standalone configuration like Broadcom’s Jericho ASIC). Optimized for mass deployment across wide geographies, the new offering allows service providers to standardize on one type of whitebox across tens, hundreds or even thousands of sites, simplifying network operations, supply chain, whitebox sparing and more.
The new Qumran 2C+ ASIC based whitebox supports 40 ports of 100Gbps and 8 ports of 400Gbps with a total capacity of 7.2Tbps in a 2 rack-unit box. Network Cloud solution’s end-to-end network automation and zero-touch provisioning functionality minimize labor overhead.
The solution is available and is already certified by multiple service providers. The first Qumran 2C+ whitebox to be supported by Network Cloud is the S9610-48DX whitebox, an open aggregation router from Ufispace.
“Unlike traditional monolithic routers, the strength of our Network Cloud is that it is ASIC-agnostic, which means it can quickly be adapted to support new hardware and new types of chipsets, and stay on top of technology innovation cycles,” said Hillel Kobrinsky, Chief Strategy Officer and Co-Founder at DriveNets. “This is one of the key benefits of the open, software-based networking solution. Supporting Qumran 2C+ ASIC is a great example of the agility of the Network Cloud model and the fast time to market enabled by its open ecosystem.”
“Moving to a wide-scale disaggregated networks is a growing trend at service providers right now,” said Alan Weckel, founder and technology analyst at 650 Group. “They are transitioning from a traditional network architecture with separate networks for different services to a modern cloud-like network architecture with fewer network layers and hardware elements. By supporting the Qumran 2C+ ASIC, DriveNets is enabling more cost-effective and operationally-efficient hardware options.”
Learn more about DriveNets here.
About DriveNets
DriveNets is a leader in high-scale disaggregated networking solutions. Founded in 2015, DriveNets modernizes the way service providers, cloud providers and hyperscalers build networks, streamlining network operations, increasing network performance at scale, and improving their economic model. DriveNets’ solutions – Network Cloud and Network Cloud-AI – adapt the architectural model of hyperscale cloud to telco-grade networking and support any network use case – from core-to-edge to AI networking – over a shared physical infrastructure of standard white-boxes, radically simplifying the network’s operations and offering telco-scale performance and reliability with hyperscale elasticity. DriveNets’ solutions are currently deployed in the world’s largest networks. Learn more at www.drivenets.com
Media contact:
Crystal [email protected] 
Martin [email protected] 
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Artificial Intelligence

UAV (Drone) Market worth $48.5 billion by 2029 – Exclusive Report by MarketsandMarkets™

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CHICAGO, May 8, 2024 /PRNewswire/ — The UAV (Drone) market is estimated to be USD 30.2 billion in 2024 and is projected to reach USD 48.5 billion by 2029, at a CAGR of 9.9% from 2024 to 2029 according to a new report by MarketsandMarkets™. The primary impetus for the expansion of the Unmanned Aerial Vehicle (UAV) market stems from robust business demand and rapid technological innovation. Key factors include the adaptation of UAVs for enterprise solutions, such as inventory management and precision agriculture, coupled with significant advancements in robotics and telemetry. The development of regulatory frameworks that facilitate commercial UAV operations has enabled broader adoption, enhancing market penetration. Additionally, the integration of UAVs with next-generation wireless technologies, such as 5G, is catalyzing new use cases in logistics and urban mobility, further driving market growth.

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Browse in-depth TOC on “UAV (Drone) Market” 
502 – Tables106 – Figures463 – Pages
UAV (Drone) Market Report Scope:
Report Coverage
Details
Market Revenue in 2024
$ 30.2 billion
Estimated Value by 2029
$ 48.5 billion
Growth Rate
Poised to grow at a CAGR of 9.9%
Market Size Available for
2020–2029
Forecast Period
2024–2029
Forecast Units
Value (USD Million/Billion)
Report Coverage
Revenue Forecast, Competitive Landscape, Growth Factors, and Trends
Segments Covered
By Type, Platform, Point of Sale, Systems, Function, Industry, Application, Mode of Operation, MTOW, Range and Region
Geographies Covered
North America, Europe, Asia Pacific, and Rest of World
Key Market Challenge
Use of UAVs in criminal activities
Key Market Opportunities
Use of UAVs for cargo delivery in military operations
Key Market Drivers
Increasing usage in civil and commercial applications
By Operation Mode, the Fully Autonomous segment is projected to grow at the highest CAGR during the forecast period.
The Fully Autonomous segment of the UAV (Drone) market is segment of the Unmanned Aerial Vehicle (UAV) market is projected to exhibit the highest CAGR. This anticipated growth is primarily attributed to technological advancements in autonomous navigation systems, which enable UAVs to operate without human intervention. These advancements are critical for expanding UAV applications in commercial, military, and recreational sectors, thereby driving the market expansion of fully autonomous UAVs.
By Range, the UAV (Drone) market for the BVLOS segment is projected to grow at the highest CAGR during the forecast period.
The BVLOS segment of the UAV (Drone) market is projected to exhibit the highest (CAGR). This growth is primarily attributed to advancements in UAV capabilities that enable extended operational range. These improvements facilitate a broader range of applications, including long-distance monitoring and automated deliveries, thereby driving market expansion. This segment’s growth underscores the increasing demand for UAVs capable of executing missions over distances beyond the operator’s direct visual range, highlighting a significant shift towards more versatile and autonomous UAV operations.
By System, Platform segment for the UAV (Drone) market is to hold the largest market share.
The Platform segment within the UAV (Drone) market is projected to dominate in terms of market share. This preeminence is primarily attributed to key operational enhancements within the segment that significantly contribute to the overall expansion of the UAV sector. The substantial market share of the Platform segment underscores its critical role in advancing UAV capabilities, thereby driving the sector’s growth through technological innovation and the integration of advanced system functionalities.
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North America holds the highest rate share in the region for the UAV (Drone) market.
The North America segment of the UAV (Drone) industry is forecasted to secure a dominant market share by 2024. This leadership position is primarily driven by robust technological advancements, extensive military spending, and the early adoption of UAVs across various sectors including agriculture, real estate, and emergency response. Furthermore, the presence of key market players and startups in the region, coupled with favorable regulatory frameworks, significantly enhances the development and deployment of UAV technologies. Additionally, ongoing initiatives to integrate UAVs into national airspace and expanding applications in commercial enterprises support the sustained growth and innovation in the North American UAV market. This confluence of factors positions North America at the forefront of the UAV industry, ensuring its market prominence and ongoing expansion.
Key Players
The UAV (Drone) companies is dominated by a few key players such as General Atomics Aeronautical Systems, Inc. (GA-ASI) (US), Northrop Grumman Corporation (US), Elbit Systems Ltd. (Israel), Israel Aerospace Industries Ltd. (Israel), SZ DJI Technology Co., Ltd. (China), AeroVironment, Inc. (US), Lockheed Martin Corporation (US), Thales Group (France), Aeronautics Ltd. (Israel), etc and several others.
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Browse Adjacent Market: Aerospace and Defence Market Research Reports & Consulting
Related Reports: 
Drone Logistics and Transportation Market by Platform (Freight, Passenger, Ambulance Drones), Application (Logistics, Transportation), Solution (Hardware, Software, Infrastructure), User, Range, and Region – Global Forecast to 2030
Drone Software Market by Solution (Application, System), Platform (Defense & Government, Commercial, Consumer, Architecture (Open Source, Closed Source), Deployment (Onboard Drone, Ground-Based), and Region- Global Forecast to 2027
Urban Air Mobility Market by Mobility Type (Air Taxi, Personal Air Vehicle, Cargo Air Vehicle, Air Ambulance & Medical Emergency Vehicles, Air Shuttles & Air Metros), Solution, Platform Operation, Range, Platform Architecture, End User, and Region- Global Forecast to 2030
Drone Package Delivery Market by Solution (Platform, Infrastructure, Software, Service), Type (Fixed-Wing, Multirotor, Hybrid), Range (Short 25 Km), Package Size, Duration, End Use, Operation Mode, and Region – Global Forecast to 2030
Drone Simulator Market by Application (Commercial, Military), Component (Software, Hardware), Device Type (Augmented Reality, Virtual Reality), Drone Type (Fixed Wing, Rotary Wing), System Type, and Region – Global Forecast to 2027
About MarketsandMarkets™
MarketsandMarkets™ has been recognized as one of America’s best management consulting firms by Forbes, as per their recent report.
MarketsandMarkets™ is a blue ocean alternative in growth consulting and program management, leveraging a man-machine offering to drive supernormal growth for progressive organizations in the B2B space. We have the widest lens on emerging technologies, making us proficient in co-creating supernormal growth for clients.
Earlier this year, we made a formal transformation into one of America’s best management consulting firms as per a survey conducted by Forbes.
The B2B economy is witnessing the emergence of $25 trillion of new revenue streams that are substituting existing revenue streams in this decade alone. We work with clients on growth programs, helping them monetize this $25 trillion opportunity through our service lines – TAM Expansion, Go-to-Market (GTM) Strategy to Execution, Market Share Gain, Account Enablement, and Thought Leadership Marketing.
Built on the ‘GIVE Growth’ principle, we work with several Forbes Global 2000 B2B companies – helping them stay relevant in a disruptive ecosystem. Our insights and strategies are molded by our industry experts, cutting-edge AI-powered Market Intelligence Cloud, and years of research. The KnowledgeStore™ (our Market Intelligence Cloud) integrates our research, facilitates an analysis of interconnections through a set of applications, helping clients look at the entire ecosystem and understand the revenue shifts happening in their industry.
To find out more, visit www.MarketsandMarkets™.com or follow us on Twitter, LinkedIn and Facebook.
Contact: Mr. Aashish MehraMarketsandMarkets™ INC. 630 Dundee RoadSuite 430Northbrook, IL 60062USA: +1-888-600-6441Email: [email protected] Our Web Site: https://www.marketsandmarkets.com/Research Insight: https://www.marketsandmarkets.com/ResearchInsight/unmanned-aerial-vehicles-uav-market.aspContent Source: https://www.marketsandmarkets.com/PressReleases/unmanned-aerial-vehicles-uav.asp
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Infosys to Accelerate Yunex Traffic’s ERP Transformation

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Leveraging Infosys Cobalt to drive Yunex Traffic’s SAP S/4HANA transformation across 16 countries
BENGALURU, India, May 8, 2024 /PRNewswire/ — Infosys (NSE: INFY) (BSE: INFY) (NYSE: INFY), a global leader in next-generation digital services and consulting, today announced its collaboration with Yunex Traffic, a global leader in intelligent traffic solutions, to help accelerate their SAP S/4HANA-led digital transformation journey across 16 countries, including the United States, United Kingdom, and Germany. This strategic collaboration will help advance the ‘Yunex OneERP’ program, which aims to drive harmonization across diverse business units. In addition, Infosys will help Yunex Traffic consolidate disparate business processes and IT systems in the Enterprise Resource Planning (ERP) space into a cloud-based unified system powered by Infosys Cobalt, a set of services, solutions and platforms for enterprises to accelerate their cloud journey.

In its mission to make mobility safer, more efficient, and more sustainable with tech-driven smart city ecosystems, Yunex Traffic chose Infosys for its proven track record in offering industry-standard solutions and delivering similar programs with a clear, well-defined approach. With this collaboration, Yunex Traffic aims to enhance business efficiency, enable real-time reporting and analytics, reduce maintenance costs, and accelerate time-to-market. 
Sebastian Weinig, CIO and Vice President IT, Yunex Traffic, said, “At Yunex Traffic, our goal has always been to revolutionize mobility on a global scale and provide innovative solutions to solve the mobility challenges of our customers and partners. To ensure highest business excellence in everything we do, our team at Yunex Traffic relies on a dynamic and flexible work environment that maximizes productivity. The collaboration with Infosys is pivotal in streamlining our ERP transformation journey, ensuring a smoother transition to SAP S/4HANA across geographies. Infosys’ expertise and commitment to delivering tailored solutions will play a critical role in enhancing our operational efficiency, enabling us to innovate and deliver seamless traffic solutions to communities worldwide.”
Jasmeet Singh, Executive Vice President and Global Head of Manufacturing, Infosys, said, “The endeavor of global enterprises to modernize and transform core processes and technology stack is driving mobility solutions providers like Yunex Traffic to collaborate with Infosys. It is our privilege to work with Yunex Traffic to help them overcome efficiency hurdles, achieve integrated global reporting, and spur seamless operations and cross-functional collaboration across geographies.”
About Yunex Traffic
Yunex Traffic is a separately managed company of the Mundys Group. It is a global leader in the field of intelligent traffic systems, offering the widest end-to-end portfolio of solutions for adaptive traffic control and management, highway and tunnel automation, as well as smart solutions for V2X and road user charging tolling. Yunex Traffic has 3500 employees from 62 nations and is active in over 40 countries worldwide. Its intelligent mobility solutions are currently being used in major cities across the world, including Dubai, London, Berlin and Bogota. Yunex Traffic has successfully concentrated its efforts on mastering technologies in the three segments of hardware, software, and service, and is subsequently the only supplier who is capable of meeting all major regional standards in Europe, UK, Asia and America such as OCIT, SCOOT, SCATS. Further information is available at: www.yunextraffic.com 
About Infosys
Infosys is a global leader in next-generation digital services and consulting. Over 300,000 of our people work to amplify human potential and create the next opportunity for people, businesses and communities. We enable clients in more than 56 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer clients, as they navigate their digital transformation powered by cloud and AI. We enable them with an AI-first core, empower the business with agile digital at scale and drive continuous improvement with always-on learning through the transfer of digital skills, expertise, and ideas from our innovation ecosystem. We are deeply committed to being a well-governed, environmentally sustainable organization where diverse talent thrives in an inclusive workplace.
Visit www.infosys.com to see how Infosys (NSE, BSE, NYSE: INFY) can help your enterprise navigate your next.
Safe Harbor
Certain statements in this release concerning our future growth prospects, or our future financial or operating performance, are forward-looking statements intended to qualify for the ‘safe harbor’ under the Private Securities Litigation Reform Act of 1995, which involve a number of risks and uncertainties that could cause actual results or outcomes to differ materially from those in such forward-looking statements. The risks and uncertainties relating to these statements include, but are not limited to, risks and uncertainties regarding the execution of our business strategy, our ability to attract and retain personnel, our transition to hybrid work model, economic uncertainties, technological innovations such as Generative AI, the complex and evolving regulatory landscape including immigration regulation changes, our ESG vision, our capital allocation policy and expectations concerning our market position, future operations, margins, profitability, liquidity, capital resources, our corporate actions including acquisitions, and cybersecurity matters. Important factors that may cause actual results or outcomes to differ from those implied by the forward-looking statements are discussed in more detail in our US Securities and Exchange Commission filings including our Annual Report on Form 20-F for the fiscal year ended March 31, 2023. These filings are available at www.sec.gov. Infosys may, from time to time, make additional written and oral forward-looking statements, including statements contained in the Company’s filings with the Securities and Exchange Commission and our reports to shareholders. The Company does not undertake to update any forward-looking statements that may be made from time to time by or on behalf of the Company unless it is required by law.
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