The new AI-assisted features help high-growth businesses strengthen consumer relationships by anticipating and summarising current and future trends through reviews 
LONDON, May 15, 2024 /PRNewswire/ — Trustpilot, the global online platform home to more than 250 million reviews, today introduced new features for businesses on the platform to build trust, grow and improve through their customer reviews like never before. Trust and communication are crucial for businesses looking to create lasting consumer relationships, but without the right tools, the two parties can easily be siloed and feedback can be underutilised. With these new features, Trustpilot is arming businesses with feedback-powered insights into their customers and broader markets, enabling them to grow while building a new level of trust.

Larger businesses often collect hundreds of reviews per month on Trustpilot, ensuring that there is no shortage of customer feedback. However, while high volumes of feedback are rich with data, many businesses don’t have the resources to glean key insights, or to respond to feedback in a timely and informed manner. With this latest update, Trustpilot is allowing businesses to hear their consumers, process their feedback, and respond efficiently, freeing up time and resources to address the needs of their customers.
“With more than 250 million reviews on our platform globally, it’s no secret that customers want to be heard. But one-sided reviews don’t grow relationships between customers and businesses,” said Alicia Skubick, Chief Customer Officer at Trustpilot. “Our new features are helping unlock the value in customer feedback, providing businesses with insights and opportunities to further engage with their customers. We are utilising AI powered features to both help businesses identify and understand trends in their reviews, and also to provide actionable recommendations based on these insights. These features are further empowering businesses to build real trust with consumers.”
New features include:
AI-Assisted Review Responses: Built to help businesses respond to high volumes of reviews while maintaining the integrity of their tone of voice, this feature utilises AI trained on past responses to suggest a framework for future responses. When tested in beta, this feature has lowered business response time by more than 30%, giving businesses on Trustpilot more time in the day to not just respond to customer issues – but to solve them.TrustScore Forecast: A business’ TrustScore is one of the most valued Trustpilot metrics, acting as a barometer for customer sentiment and satisfaction. The first solution of its kind, the TrustScore Forecast provides businesses with a deeper understanding of customer perception, with the ability to utilise customer-driven data to support and predict growth trajectory and business objective goals.Market Insights: Businesses can unlock market insights using the power of AI, enabling a deeper understanding compared to similar businesses for benchmarking performance. These insights allow businesses to more effectively and efficiently adapt their strategy to stay on top of evolving trends.Review Spotlight: AI-powered Review Spotlight brings millions of data points together to illuminate the voice of your customers in seconds. With this tool, businesses can identify key themes, see trends throughout reviews, and proactively uncover potential issues. Review Spotlight empowers businesses to resolve customer concerns before they escalate. For ease, insights can be delivered straight to inboxes weekly or monthly.These new features are available today along with additional enhancements, including single sign on and new options to customise business profiles on Trustpilot.com. Trustpilot Business users can expect additional features to be rolled out throughout the year. To learn more about working with Trustpilot, visit https://uk.business.trustpilot.com/.
About Trustpilot
Trustpilot was founded in 2007 with a vision to become a universal symbol of trust.
A digital platform that brings businesses and consumers together to foster trust and inspire collaboration. We are free to use, open to everybody and built on transparency.
Trustpilot hosts reviews to help consumers shop with confidence and deliver rich insights to help businesses improve the experience they offer. The more consumers use our platform and share their own opinions, the richer the insights we offer businesses, and the more opportunities they have to earn the trust of consumers, from all around the world.
More than 267 million reviews have been posted on Trustpilot, with more than 1.1 million reviewed domains, and those numbers are always growing.
Trustpilot has over 900 employees and is headquartered in Copenhagen, with operations in London, Edinburgh, New York, Denver, Melbourne, Berlin, Milan and Amsterdam.
For more information, please visit www.trustpilot.com
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DUBLIN, May 15, 2024 /PRNewswire/ — Uniken, a leading provider of security, authentication, and identity verification, announces at the Temenos Community Forum 2024 the release of Palm Vein Authentication for in-branch, rural and inclusive banking on its REL-ID platform. Financial institutions have the need for certainty not only in internet and mobile banking, but also in the physical channel. Now, the same certainty provided by REL-ID on electronic channels, is available in person, without the burden of the consumer needing a device with them. In emerging markets smartphone adoption can be a hurdle and in rural and inclusive banking there is a much larger challenge to deliver banking services with safety, security, and convenience.  

With the release of palm vein authentication on the REL-ID platform, consumers only need to place their hand above a sensor to authenticate themselves in a full contactless solution. Uniken’s mission is to provide certainty in every interaction, and we are once again raising the bar by providing a solution that has the highest level of efficacy and takes fraud to zero with lightning speed and convenience.
Uniken has partnered over the last few years with Fulcrum Biometrics, Inc., a Fujitsu company, to deliver REL-ID Palm Vein Authentication based on Fujitsu’s market proven PalmSecure™ technology. The accuracy levels that Uniken customers will achieve in authenticating individuals’ identities far exceed what’s available with other biometrics like fingerprints, face, and even the newcomers to the palm-scanning field. With a False Acceptance Rate (FAR) of 0.000001% – that’s 1 in 100 million – the solution offers unmatched levels of trust in authentication use cases. Privacy characteristics are amazing and are highly resistant to spoofing methods like impersonation or deepfakes. Fraudsters won’t be able to take a photo of the internal vein structure and replicate it with liveness to execute a fraudulent transaction like they may be able to in other palm deployments.
Ken Nosker, CEO of Fulcrum Biometrics, Inc. comments “PalmVein authentication, unlike most other biometrics, is extremely protective of user privacy as it relies on internal biological structures that can only be captured by using specially designed imaging systems. The highly accurate and contactless nature of PalmVein authentication makes it especially attractive in high traffic environments such as financial services, healthcare, and e-government initiatives. We are very excited to partner with Uniken in offering PalmSecure™ to the global banking community.”
Palm vein authentication will be included as part of any full REL-ID license and Uniken is making it available to our global partners, including Temenos, Finacle and NTT Data Solutions for deployment. Customers that have modularized licenses may upgrade to a full license to gain the capability immediately.
Bimal Gandhi, CEO, Uniken, shares “I believe biometrics is clearly the key to authentication in the future – palm vein is another modality we feel is critical to have on the platform. Your clients’ identities are in their hands – with or without their devices. Our mission is zero fraud and certainty in identity – I am delighted to deliver that in electronic and physical channels with zero friction. Look for more news about Palm Vein Authentication in the next few months as some of our partners, in stealth mode, are working with us on amazing use cases in other verticals.”
About Uniken Uniken accelerates possibilities for client-centric organizations by creating certainty in identity and security while delivering amazing customer experiences. Uniken serves customers of all sizes, worldwide, across a variety of industries. To date, Uniken has secured over $39 trillion in transaction value across over 45 billion client interactions with zero financial or identity loss. With Uniken, organizations grow their businesses and deliver amazing client experiences in a world where identity is a certainty, not a vulnerability.
About Fulcrum Biometrics, Inc.Fulcrum Biometrics, Inc. is a leading provider of biometric identification technologies and custom software applications for enhancing identity authentication and management. Fulcrum provides hardware and software solutions for non-profits, commercial organizations, local and national governments and military customers in more than 100 countries worldwide. Fulcrum is headquartered with operations and product development at 16108 University Oak, San Antonio, TX 78249. Fulcrum Biometrics, Inc. is a wholly owned subsidiary of Fujitsu Frontech North America Inc.
PR Contact: Nancy Jones, [email protected]
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International equipment manufacturers service standard and enlarge capacity for future AI, HPC, High-speed communication demand.
KAOHSIUNG, May 15, 2024 /PRNewswire/ — Advanced laser and plasma equipment manufacturer E&R Technology (8027.TWO) held a groundbreaking ceremony for its new plant at Taiwan Qiaotou Science Park on May 9, 2024. The event brought together E&R’s top management and government officials to mark a new milestone.

The Qiaotou New Plant of E&R is expected to obtain its operating license in 2026 and will feature a more advanced manufacturing environment, higher-grade clean rooms, and enhanced environmental vibration control, emphasizing product quality and service standards of international equipment manufacturers. E&R’s commitment to “Excellent & Reliable (E&R)” remains steadfast, highlighting the strength of “Made in Taiwan.”
It is expected that E&R’s Qiaotou New Plant, along with the Nantong Plant in mainland China (scheduled to open in July 2024), and the existing Yanchao Headquarters, will provide customers with greater production capacity to meet the future demand for equipment in AI, HPC high-speed computing, automotive electronics, third-generation semiconductors, glass substrate, and other industries.
Additionally, the construction of the new plant will adhere to smart and environmentally friendly practices, including solar panels and water recycling, reflecting E&R’s dedication to sustainability and ESG principles. This project is expected to significantly contribute to Kaohsiung semiconductor industry growth, aligning with the ‘Southern Semiconductor S Corridor’ initiative promoted by Kaohsiung City Government and creating employment opportunities in the region.
About E&R—The Advanced Laser & Plasma Innovation Provider
E&R Engineering Corp., was established in 1994 in Kaohsiung, Taiwan. With a 30-year dedication, E&R has forged a significant presence in the semiconductor industry. Their plasma and laser machines are deployed globally, serving world Tier-1 foundries and IDM companies alike, supported by a dedicated team of service engineers stationed worldwide to deliver prompt and robust service.
With the rising demand for AI and high-speed computing, E&R has independently developed optical modules that offer high-precision and high-output laser solutions. These solutions can effectively improve process yields and provide customers with the potential to develop more products. E&R also offers turnkey solutions for glass substrates and collaborates with international companies to develop processes, striving to achieve breakthroughs for the next generation of the semiconductor industry.
E&R Website: https://www.enr.com.tw/
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