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Contact Center Software Market to Register CAGR of 14.45 during 2022-2029; Genesys Telecommunications Laboratories, Inc. Collaborates with Microsoft Corporation to Bolster Business Prospects: Fortune Business Insights™

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Pune, India, March 01, 2022 (GLOBE NEWSWIRE) — The global contact center software market size was USD 26.93 billion in 2021. The market is expected to grow from USD 30.74 billion in 2022 to USD 78.75 billion in 2029 at a CAGR of 14.4% during the 2022-2029 period. This information is provided by Fortune Business Insights™, in its report, titled, “Contact Center Software Market, 2022-2029.”

According to our research analysts, developing technologies such as artificial intelligence, cloud, predictive analysis, as well as machine learning, among other, are estimated to refine contact center competences. The rising alertness of civil privileges has led to the growth of customer inquiries across industries.

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COVID-19 Impact

Demand for Support Services to Hasten Acceptance of Contact Centers amid Pandemic

To tackle the global crisis of coronavirus pandemic and satisfy social distancing resolutions, businesses all around the globe are implementing work-from-home guidelines in elevated numbers.

This tactic has a substantial influence on the demand for contact center services in different sectors. Additionally, owing to pandemic difficulties, businesses are witnessing unanticipated behavioral fluctuations among their client base.

Segmentation

Component, Deployment, Enterprise Size, Industry, and Region are studied for the Market

On the basis of components, the market is classified into solutions and services.

By deployment, the Contact Center Software Market is segmented into the cloud and on-premises.

In terms of enterprise size, the market is categorized as large enterprises and small & medium enterprises.

On the basis of industry, the market is divided into BFSI, IT and telecom, government, media and entertainment, ITES, healthcare, travel and hospitality, consumer goods and retail, and others. The healthcare is estimated to grow promptly as a result of augmented customer inquiries across the industry.

Geographically, it is studied across North America, Europe, Asia Pacific, the Middle East & Africa, and Latin America.

To get to know more about the short-term and long-term impact of COVID-19 on this Contact Center Software Market,

Please visit: https://www.fortunebusinessinsights.com/industry-reports/contact-center-software-market-100840

Report Coverage

The Contact Center Software Market report offers valuable insights obtained by a thorough study done by our researchers. Extensive research was conducted to provide the estimated size of the contact center software market. The data used to project the shares for multiple segments at the country, regional, and global levels are obtained from in-depth interviews with numerous stakeholders. Furthermore, we have gained access to several global and regional paid databases to deliver precise information to make business investment decisions easy for you.

Drivers and Restraints

Elevated Application of Omni channel Services to Safeguard Customer Contentment

Customers interact with the organization via digital communication channels comprising emails, SMS, phone calls, social media, video, live chats, and more, with the assistance of Omni channel solution. It delivers tailored communication with customers, which amplifies customer satisfaction.

The contact center solution decreases customer service prices while surging the enhanced number of customer criticisms. This is expected to drive the contact center software market growth during the projected period.

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Regional Insights

North America is predicted to hold the largest contact center software market share. The U.S. is estimated to observe elevated growth because of augmented incorporation and invention in technologies such as cloud computing, big data as well as AI.

Europe is projected to grow progressively during the forecast period, owing to the increasing service-based industries in this region. Germany and the U.K. are predicted to dominate the regional market.

Asia Pacific is probable to grow promptly during the forecast period owing to the existence of considerable number of IT as well as ITES companies in this region.

Competitive Landscape

Procurements Initiated by Crucial Companies Set to Endorse Market Growth

The frontrunners present in the Contact Center Software Market incessantly root for proficient tactics to thrust their brand value as well as endorse the global market growth of contact center software with least possible hurdles. One such effective strategy is procuring competitive companies and further safeguarding a profit for both the companies.

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Industry Development

January 2020:  Genesys Telecommunications Laboratories, Inc. declared its collaboration with Microsoft Corporation to run its customer experience solution, Genesys Engage on Microsoft Azure. The companies are concentrating on delivering the paramount cloud services and a protected environment to aid companies to incorporate AI with its customer service.

Companies Covered in the Contact Center Software Market Report

  • Alcatel Lucent Enterprise (France)
  • NEC Corporation (Japan)
  • Mitel Networks Corporation (Canada)
  • Bright Pattern, Inc. (U.S.)
  • Enghouse Interactive Inc. (U.S.)
  • Genesys Telecommunications Laboratories, Inc. (U.S.)
  • Five9 (U.S.)
  • 8×8, Inc. (U.S.)
  • NICE Ltd. (Israel)
  • 3CLogic (U.S.)

Buy Now – Contact Center Software Market Report: https://www.fortunebusinessinsights.com/checkout-page/100840

Table of Content:

  • Introduction
    • Definition, By Segment
    • Research Methodology/Approach
    • Data Sources
  • Executive Summary
  • Market Dynamics
    • Macro and Micro Economic Indicators
    • Drivers, Restraints, Opportunities and Trends
    • Impact of COVID-19
      • Short-term Impact
      • Long-term Impact
  • Competition Landscape
    • Business Strategies Adopted by Key Players
    • Consolidated SWOT Analysis of Key Players
    • Global Contact Center Software Key Players Market Share Insights and Analysis, 2021     
  • Global Contact Center Software Market Size Estimates and Forecasts (Quantitative Data), By Segments, 2018-2029
    • Key Findings
    • By Component (USD)
      • Solution
        • Interactive Voice Response (IVR)
        • Automatic Call Distribution
        • Computer Telephony Integration (CTI)
        • Call Recording
        • Reporting and Analytics
        • Dialer
        • Workforce Optimization
        • Customer Collaboration
        • Others
      • Services
        • Professional Services
          • Consulting
          • Training
          • Support & Maintenance
        • Managed Services
    • By Deployment (USD)
      • Cloud
      • On-premise
    • By Enterprise Size (USD)
      • Small & Medium Size Enterprise
      • Large Enterprise
    • By Industry (USD)
      • BFSI
      • ITES
      • IT & Telecom
      • Government
      • Healthcare
      • Consumer Goods and Retail
      • Travel and Hospitality
      • Media & Entertainment
      • Others
    • By Region (USD)
      • North America
      • Latin America
      • Europe
      • Middle East & Africa
      • Asia Pacific

TOC Continued…!

Have a Look at Related Research Insights:

Everything as a service (XaaS) Market Size, Share & COVID-19 Impact Analysis, By Type (Software as a service (SaaS), Platform as a service (PaaS), Infrastructure as a service (IaaS), Security as a service (SECaaS), Device as a service (DaaS), Unified Communications as a service (UCaaS), Storage as a service, Technology as a service , and Others), By Enterprise Size (Small and Medium Size, Large Enterprise), By End-user (Banking, Financial Services and Insurance (BFSI), Retail, Government, Healthcare, Manufacturing, Transportation, IT & Telecom, and Others) and Regional Forecast, 2021-2028

Geospatial Analytics Market Size, Share & COVID-19 Impact Analysis, By Component (Solution, Services), By Deployment (Cloud, On-premises), By Enterprise Size (Large Enterprises, SMEs), By Application (Disaster Management and Risk Reduction, Public Safety and Medicine Delivery, Surveying, Climate Change Adaptation, and Others), By End-User (Defense and Internal Security, Retail & Logistics, Government, BFSI, Energy & Utilities, Agriculture, Healthcare & Life Sciences, Infrastructure & Urban Development, and Others), and Regional Forecast, 2021-2028

Blockchain in Retail Market Size, Share & COVID-19 Impact Analysis, By Component (Platform/Solutions, Services), By Type (Public Blockchain, Private Blockchain, Consortium Blockchain), By Application (Supply Chain Management, Food Safety Management, Customer Data Management Identity Management, Compliance Management, Billing Transaction Processing, and Others), and Regional Forecast, 2021-2028

Augmented Reality (AR) Market Size, Share & COVID-19 Impact Analysis, By Component (Hardware, and Software), By Device Type (Head Mounted Display, Heads Up Display, Handheld Devices, Stationary AR Systems, Smart Glasses, Others), By Industry (Gaming, Media & Entertainment, Automotive, Retail, Healthcare, Education, Manufacturing, and Others), and Regional Forecast, 2021-2028

3D Secure Pay Authentication Market Size, Share & COVID-19 Impact Analysis, By Type (Access Control Server, Merchant Plug-in, Others) By Application (Merchant and Payment Processors, Banks), and Regional Forecast, 2021-2028

About Us:

Fortune Business Insights™ offers expert corporate analysis and accurate data, helping organizations of all sizes make timely decisions. We tailor innovative solutions for our clients, assisting them address challenges distinct to their businesses. Our goal is to empower our clients with holistic market intelligence, giving a granular overview of the market they are operating in. Our reports contain a unique mix of tangible insights and qualitative analysis to help companies achieve sustainable growth. Our team of experienced analysts and consultants use industry-leading research tools and techniques to compile comprehensive market studies, interspersed with relevant data. 

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Artificial Intelligence

Northern Data Group platform, Peak Mining, announces purchase of a second 300MW data center location in Corpus Christi, Texas

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The location expands on an adjacent 300MW site, purchased in December 2023 The site comes with an ERCOT-approved interconnect of 300MWConstruction already underway, with long-lead time items secured and energization scheduled for early 2025FRANKFURT, Germany, May 24, 2024 /PRNewswire/ — Peak Mining, part of the Northern Data Group , announces the purchase of a second 300MW ERCOT-approved site in Corpus Christi, Texas. The location is adjacent to the 300MW mining facility that is already under construction. The site also provides energy in the attractive low-cost power zone of Load Zone South of the ERCOT grid, known for its abundance of renewable (wind) energy.

The investment represents a significant step forward in Northern Data Group’s investment strategy, cementing expansion plans well beyond the current 2024 financial year.
The new site enables Peak Mining to accelerate its expansion plans to become one of the largest bitcoin miners globally. The company will be deploying indoor, custom-designed, fully-integrated and liquid-cooled HPC data center systems to drastically improve deployment time and infrastructure cost, bringing Peak Mining to a leading position in the industry and preparing it for the future of HPC compute.
Saxet Infrastructure Group (“Saxet”) will act as construction manager for the design, build and energization of the substation. The Saxet team brings a strong track record of project management and deep expertise with the construction of HPC infrastructure.
Niek Beudeker, Managing Director of Northern Data Group Platform, Peak Mining, commented:
“The purchase of this second large site will significantly shorten our time to hashing and kick off one of the fastest mining expansions globally. We now have almost 700MW of sites in active development, that when fully fitted with our latest-generation hardware, could potentially provide up to 40EH of hash rate.”
Aroosh Thillainathan, Northern Data Group’s Chief Executive Officer, commented:
“This second data center location demonstrates how Northern Data Group is able to harness the power and opportunity of HPC. Sustainability has been at the core of this further expansion into the US and thanks to the center’s ERCOT approved status, we will be able to scale our operations at speed, as the demand for digital assets continues to grow.”
Steven Quisenberry, Chief Executive Officer at Saxet Infrastructure Group, commented: 
We are excited to support Northern Data Group’s expansion in the ERCOT market and specifically to welcome them to the Corpus Christi area.  The combination of base load industrial demand and significant renewable resources creates a unique opportunity for their portfolio.  This is a terrific example of one of the largest, most advanced liquid cooled data centers in North America and we are proud to partner with Northern Data Group to bring their data center online.
Northern Data Group was advised on the transaction by Katten Muchin Rosenman LLP (Legal Counsel) and BitOoda Technologies LLC.
About Peak Mining
Peak Mining, part of the Northern Data Group, is powering the future of the blockchain network.  We deliver industry-leading operating and energy efficiency in bitcoin mining through the latest hardware alongside innovative technology and infrastructure. With our mining heritage dating back to 2013, we’ve been innovating for over a decade and have been at the forefront of the industry ever since. Our high-quality infrastructure is purpose-built to power the mining network, and we’re driven to continuously find new efficiencies driving value for our investors. We’re delivering long term value in more responsible ways.
About Northern Data Group
Northern Data Group (ETR: NB2) is a leading provider of High Performance Computing (HPC) solutions to businesses and research institutions, utilizing GPU- and ASIC-based solutions. Our flexible compute power fuels innovation in our three core business platforms: Taiga Cloud, Ardent Data Centers, and Peak Mining. Through our HPC solutions, we pioneer ambitious computing innovation that drives progress in the AI, ML and Generative AI industries. Our close collaboration with industry-leading manufacturers including Gigabyte, AMD, and NVIDIA is fundamental to the acceleration of innovation across sectors including life sciences, financial services, and energy.  

View original content:https://www.prnewswire.co.uk/news-releases/northern-data-group-platform-peak-mining-announces-purchase-of-a-second-300mw-data-center-location-in-corpus-christi-texas-302154571.html

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Artificial Intelligence

Omnicom Media Group Expands Its Partnership with Lumen, Further Advancing Attention-Based Planning Capabilities Across Its Regions

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LONDON, May 24, 2024 /PRNewswire/ — Omnicom Media Group (OMG) the media services division of leading global marketing and corporate communications holding company Omnicom Group Inc (NYSE: OMC) is expanding its market intelligence relationship with leading attention research company Lumen to now include data integration.

Under the terms of the agreement, attention data from the Lumen’s Attention Measurement Platform – which includes expected average viewing time and attentive seconds per thousand impressions – will be integrated into channel planning tools and processes within Omni, the open operating system that supports all Omnicom agencies. The addition of the Lumen attention benchmarks further advances OMG’s industry-leading attention-based planning capabilities, adding additional depth and breadth of insights to the existing attention datasets within Omni that enable attention to be leveraged as a KPI for media decisioning and creative optimization across OMG agencies OMD, PHD and Hearts & Science.
Over the past eight years, OMG has partnered with Lumen and other leading experts in attention measurement on hundreds of studies involving over 640,000 individuals worldwide, collecting nuanced attention benchmarks that offer invaluable insight into how content is consumed across various devices, channels, platforms, and formats. Activated within Omni, these datasets have enabled more precise channel selection tailored to the attention needs of individual campaigns.
“With the addition of the Lumen data, planning teams across OMG will have greater visibility into the attention value that each channel and format generates for their clients, ensuring optimal delivery of the right level of attention based on brand, brief and budget,” says OMG EMEA CEO Dan Clays.
Adds Mike Follett, CEO of Lumen, “The combination of Lumen’s attention data with OMG’s best-in-class Omni channel planning capabilities translates to a significant leap forward in leveraging attention to drive better outcomes for marketers.” 
About Omnicom Media Group  Omnicom Media Group (OMG), the media services division of Omnicom Group Inc. (NYSE: OMC), delivers transformational experiences for consumers, clients, and talent. Powered by the Omni marketing orchestration system, OMG connects best-in-class capabilities that enable our full-service media agencies OMD, PHD and Hearts & Science to deliver more relevant and actionable consumer experiences; more productive and proactive client experiences; and more collaborative and rewarding talent experiences for the more than 24,000 people serving the world’s leading brands in OMG agencies around the globe.
About Lumen ResearchLumen is the world’s leading attention technology company, with large-scale biometric datasets based on real-world and predictive eye-tracking technology that helps brands and agencies plan, buy and optimise media campaigns on the basis of human attention with creative, programmatic, and measurement solutions. Founded in 2013, Lumen is headquartered in London with offices in New York and LA.

View original content:https://www.prnewswire.co.uk/news-releases/omnicom-media-group-expands-its-partnership-with-lumen-further-advancing-attention-based-planning-capabilities-across-its-regions-302154915.html

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Artificial Intelligence

Picus Security Launches Security Validation for Kubernetes

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Teams can eliminate container security exposures with the new enhancements in Picus’ platform for multi-cloud
SAN FRANCISCO, May 23, 2024 /PRNewswire/ — Picus Security, the Security Validation company, today announced security validation for Kubernetes. This new capability allows Security and DevOps teams to realize the benefits of containers securely by proactively measuring and optimizing the resilience of clusters. It is the latest innovative addition to the Picus Security Validation Platform, which empowers users to consistently validate their security posture and measure risk across on-premises and multi-cloud environments.

For organizations that want an agile way to deploy, run and scale applications, Kubernetes offers considerable benefits. However, security is often the biggest barrier to its adoption. The dynamic and complex nature of Kubernetes means that containers are often misconfigured due to human error. Without a hands-on approach to governance, security gaps can easily emerge over time, increasing the risk of incidents. This situation is exacerbated by the high level of expertise required to secure Kubernetes and the use of default settings which are inherently insecure. According to The State of Kubernetes Report, more than two-thirds of Kubernetes users (67%) have delayed deployments due to security concerns.* 
The addition of Kubernetes validation extends the Picus platform’s existing validation capabilities, which are powered by attack simulation and GenAI. It enables organizations to proactively identify and mitigate security misconfigurations, such as weak policies and settings that could allow containers to run with insecure privileges and facilitate lateral movement. Now security teams can automatically assess the security of their workloads wherever they are located – on-premises, in containers, and also in cloud platforms including Amazon Web Services, Google Cloud Platform, and Microsoft Azure.
“Cloud security is perhaps the biggest barrier of entry for organizations that want to take advantage of container orchestration,” said Volkan Erturk, Picus CTO and Co-Founder. “Kubernetes offers incredible opportunities for DevOps teams to deploy and scale new applications, but Security teams can struggle to keep pace.
“With the Picus Security Validation Platform, security concerns won’t slow down an organization’s digital transformation journey. This new offering will allow our users to consistently measure the security of their workloads and vastly reduce the effort needed to address exposures across growing IT environments.”
Additional Information
Read the Kubernetes validation announcement blog.Register for the upcoming webinar on July 11th 2024 at 10.00 EST/ 15.00 BST: Beyond Cloud Security Posture Management: Validating Cloud Effectiveness with Attack Simulation About Picus Security
Picus Security helps security teams consistently and accurately validate their security posture. Our Security Validation Platform simulates real-world threats to evaluate the effectiveness of security controls, identify high-risk attack paths to critical assets, and optimize threat prevention and detection capabilities.
As the pioneer of Breach and Attack Simulation, we specialize in delivering the actionable insights our customers need to be threat-centric and proactive. 
Picus is a Gartner® Peer Insights™ Customers’ Choice for 2024 in the BAS tools category†. The company is recognized as a leader by Frost & Sullivan^.
† Gartner, Voice of the Customer for Breach and Attack Simulation Tools, Peer Contributors, 30 January 2024 ^ Frost and Sullivan, 2022 Frost Radar™ report for the Global Breach and Attack Simulation Market
Logo: https://mma.prnewswire.com/media/2183222/4724563/Picus_Logo.jpg

View original content:https://www.prnewswire.co.uk/news-releases/picus-security-launches-security-validation-for-kubernetes-302154775.html

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