Leading conglomerate selects 3CLogic’s CCaaS offering, purpose-built for ServiceNow CSM and ITSM, as it insources service desk operations to streamline workflows and save millions in operating costs.
ROCKVILLE, Md., Oct. 2, 2024 /PRNewswire/ — 3CLogic, the leading AI and cloud contact center solution for ServiceNow®, today announced the integration of its AI and CCaaS capabilities by a leading auto manufacturer as it seeks to optimize its service desk operations. Leveraging the company’s existing investment in ServiceNow IT Service Management (ITSM) and Customer Service Management (CSM), the collaboration is expected to enhance productivity, improve issue resolution, and significantly reduce operating expenses.  

Manufacturing tens of millions of vehicles and equipment annually, supported by a vast network of over 150,000 associates and affiliates, the organization faced challenges due to the limited insights and services provided by its outsourced contact center. Among the most impactful was the lack of integration to its back-office ServiceNow IT and Customer workflows, where the siloed structure negatively impacted the organization’s visibility into performance, process improvements, and service speed.
“We are delighted to support this strategic initiative,” explains Denis Seynhaeve, CEO at 3CLogic. “This is yet another example of a large enterprise organization eager to reclaim ownership of its internal and external support services to enable better experiences through automation, simplification of its technology stack, and tactical use of AI for better insights.” 
3CLogic’s integrated AI and contact center solution with ServiceNow CSM and ITSM will deliver a number of capabilities, including AI-powered call transcription and sentiment analysis, automated agent performance and coaching, after-hours voicemail transcription, integrated SMS alerts & notifications, and consolidated reporting with ServiceNow’s native performance analytics. The insourcing of services and process efficiencies are expected to generate approximately $2.6 million in ROI within the first three years of deployment. In addition, the organization is exploring the consolidation of its HR service delivery to unify its operations further.  
As the first and only ServiceNow-certified Advanced Platform CCaaS partner, 3CLogic displays a unique approach to streamlined employee and customer workflows for ServiceNow and is expected to discuss its latest AI and contact center capabilities for ServiceNow ITSM, CSM, HRSD, and source-to-pay at the upcoming World Forums in Dallas, TX, on October 8th, 2024, in Munich, Germany, on October 23rd, 2024, and in New York City, NY, on November 7th, 2024.
For more information, please contact [email protected].
About 3CLogic3CLogic transforms customer and employee experiences with its leading Cloud Contact Center and AI solutions purpose-built to enhance today’s leading CRM and Customer Service Management platforms. Globally available and leveraged by the world’s leading brands, its offerings empower enterprise organizations with innovative features such as intelligent self-service, generative and Conversational AI, agent automation & coaching, and AI-powered sentiment analytics – all designed to lower operational costs, maximize ROI, and optimize each interaction across IT Service Desks, Customer Support, Sales or HR Services teams. For more information, please visit www.3clogic.com.  
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DELRAY BEACH, Fla., Oct. 2, 2024 /PRNewswire/ — The global life science analytics market is projected to grow from USD 35.69 billion in 2024 to USD 61.94 billion by 2029, at a robust CAGR of 11.7%. Key drivers include advancements in analytical technologies that streamline data management and enhance insights from diverse sources like clinical trials and electronic health records, alongside rising demands for precision medicine. However, challenges such as data privacy concerns and a shortage of skilled professionals hinder progress. Noteworthy collaborations, like those between TetraScience and Databricks, exemplify the trend towards leveraging AI for improved outcomes in drug development and clinical trials. North America leads the market, fueled by high healthcare expenditure and a focus on innovation, while descriptive analytics currently dominates the market segments. Overall, the life science analytics landscape is evolving rapidly, presenting both opportunities and challenges that stakeholders must navigate to enhance research and operational efficiencies.

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455 – Tables54 – Figures385 – Pages
Artificial Intelligence (AI) and Machine Learning (ML) are revolutionizing life science analytics by enabling advanced data analysis, pattern recognition, and predictive modeling, which are crucial for enhancing drug discovery, clinical trials, and personalized medicine. Companies are investing in leveraging AI & ML across their product lifecycles. In February 2024, Trinity Life Sciences launched Brand Insights AI, a new tool designed to enhance biopharmaceutical brand research by ingesting data from various sources, accelerating analysis, and revealing hidden patterns. This powerful tool leverages Trinity’s AI expertise to refine insights and optimize the use of existing information, supporting impactful and efficient research across the pharmaceutical commercialization spectrum.
The global life science analytics market is segmented into descriptive, prescriptive, and predictive analytics, by type. The prescriptive analytics segmented is expected to register highest growth during the forecast period. The high growth of this market is. driven by its ability to offer actionable recommendations, optimize decision-making, and streamline complex processes such as clinical trial management and personalized medicine. Its advanced predictive capabilities help stakeholders minimize risks, enhance treatment outcomes, and improve operational efficiency. Additionally, the excrubating demand for precision medicine and real-time data-driven strategies further fuels its adoption.
The life science analytics market is divided into services, and software, by component. In 2023, the largest share of life science analytics market belonged to the services segment. The high adoption of life science analytics services over software is driven by the need for specialized expertise and tailored solutions that go beyond the capabilities of standalone software. Increased security, improved cost effectiveness, better usability & flexibility, and improved integration capabilities of services are a few factors impacting market growth. Moreover, the escalating user base and changing needs of companies looking for all-inclusive solutions and support, coupled with the adoption of life science analytics software, generate demand for a range of services, including modification, implementation, and consulting.
The surging adoption of advanced analytics in commercial operations within the life sciences sector is revolutionizing how companies cultivate market strategies & enhance business performance to optimize product launches by providing insights into market trends, competitive landscapes, and customer preferences. Companies are leveraging various organic & inorganic strategies to expand their offerings in commercial operations. For instance, in April 2024, IQVIA and Salesforce expanded their global strategic partnership to accelerate the development of Salesforce’s Life Sciences Cloud, a next-generation customer engagement platform. This collaboration will combine IQVIA’s Orchestrated Customer Engagement (OCE) platform with Salesforce’s CRM, offering an end-to-end solution for transforming healthcare professional and patient engagement in the life sciences industry.
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The prominent players operating in the Life science analytics market include Oracle (US), Merative (formerly IBM) (US), SAS Institute (US), Accenture (Ireland), IQVIA (US), Cognizant (US), Wipro (India), Veradigm (US), Optum (US), Microsoft (US), MaxisIT (US), ExlService Holdings (US), Inovalon (US), CitiusTech (US), Saama (US), Axtria (US), Clarivate (UK), ThoughtSphere (US), ThoughtSpot (US), Salesforce (US), Google LLC (US), Amazon Web Services, Inc. (US), Veeva Systems (US), Elsevier (Netherlands), and Komodo Health, Inc. (US). These companies adopted strategies such as product launches, product updates, expansions, partnerships, collaborations, mergers and acquisitions to strengthen their market presence in the life science analytics market.
These players not only have a comprehensive and diverse product portfolio but also a strong geographic presence. Owing to the emergence of new application areas for life science analytics, these players can focus on technologies and offerings dedicated towards research & development, commercial operations, safety, etc.
These market players have offered a diverse range of products and services and have operations worldwide. They rely on technological advancements to avail themselves of innovative products and services and increase their global footprint. These players focus on acquisitions, collaborations, agreements, mergers, product launches & updates, partnerships, expansions, and other recent developments to expand their global reach and develop advanced life science analytics solutions.
Oracle (US) is one of the leading life science analytics companies across the globe. The company provides analytics software & services for various applications including research & development, commercialization, among others. The company focuses on continuously updating its products and meeting customer expectations. Oracle also continuously invests in expanding its solutions by partnerships & collaborations to provide tailored solutions to its end users. For instance, in February 2024, Oracle partnered with ObvioHealth, Inc. to integrate diverse data in decentralized clinical trials and analyze health data from several sources for clinical trials anywhere globally. The company holds a broad customer base and a wide geographic presence, making Oracle as a critical player in various IT software, hardware, and service-related markets, including the life science analytics market.
Merative (US) is one of the prominent players operating in the life science analytics market. Merative offers a comprehensive suite of informatics products and services for life science analytics. The company leverages advanced technologies such as artificial intelligence (AI), machine learning (ML), and other technologies to strengthen the accuracy and efficiency of evidence analysis. The company has a strong brand recognition and extensive product portfolio that has contributed to its success. The company serves life science systems, clinical trial sponsors, and medical device manufacturing industries. The company has established offices across North America, Europe, Asia Pacific, Latin America, and the Middle East & Africa.
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DELRAY BEACH, Fla., Oct. 2, 2024 /PRNewswire/ — The Data Center Infrastructure Management Market is expected to grow from USD 3.02 billion in 2024 to USD 5.01 billion by 2029 at a Compound Annual Growth Rate (CAGR) of 10.6% during the forecast period, according to a new report by MarketsandMarkets™.  The increasing use of AI and machine learning is expected to fuel substantial expansion in the worldwide Data Center Infrastructure Management (DCIM) market.

Organizations are increasingly looking for DCIM solutions in sectors such as IT, finance, and healthcare to improve scalability, operational efficiency, and cost optimization. Greater investment in automation and advanced analytics technologies will speed up market growth, resulting in better infrastructure management and real-time data processing. These advancements will enhance decision-making, optimize resource use, and manage data center operations proactively. Therefore, DCIM will keep developing to cater to the requirements of contemporary businesses, driving forthcoming market expansion.  
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260 – Tables 60 – Figures298 – Pages
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Scope of Report
Report Metrics
Details
Market Size Available For Years
2019–2029 
Base Year Considered
2023
Forecast Period
2024–2029
Forecast Units
Value (USD Billion)
Segments Covered
Offering, Functionality, Deployment Mode, Tier Type, Data Center Size, End User and Region  
Regions Covered
North America, Europe, Asia Pacific, Middle East & Africa, and Latin America
Companies Covered
Schneider Electric (France), Vertiv (US), Johnson Controls (US), Eaton (US), Delta Electronics (Taiwan), Huawei (China), ABB (Switzerland), Rittal (Germany), FNT Software (Germany), Nlyte Software (US), Franklin Electric (US), Cormant (US), RF Code (US), Rackwise (US), Paessler (Germany), ITRACS (US), Stulz (Germany), Sunbird (US), UnitedLayer (US), Rit Tech (Israel), Device42 (US), Hyperview (Canda), Raritan (US), Patch Manager (Netherlands), ManageEngine (US), Greenfield Software (India), ISPSystem (France), Graphical Networks (US), ZPE Systems (US), Modius (US).
Per functionality, performance optimization will grow at the highest CAGR during the forecast period.
Optimizing performance in the DCIM market is a crucial feature focused on enhancing the efficiency and effectiveness of data center operations. It covers diverse elements such as energy efficiency, financial evaluation, and proactive maintenance. They optimize performance, guaranteeing that data centers can manage growing workloads while upholding high performance, resilience, and cost efficiency. Through data center optimization, says Rahi Systems, companies can save up to 30% in energy consumption, save on operations, and have a lesser environmental impact. Thirdly, the quality of monitoring tools and deep analytics ensures peak performance, making a data center predictable in failure, optimizing cooling systems, and maximizing power usage efficiency (PUE). The integration of artificial intelligence (AI) has boosted optimization capabilities by providing immediate feedback on operational deficiencies and opportunities for improvement
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Artificial intelligence is increasingly important in improving data center performance regarding current industry trends. A study by Appinventiv found that using artificial intelligence for automation in data center operations helps identify bottlenecks, monitor server health, and suggest maintenance schedules, leading to increased uptime and reduced downtime. Companies implement data center optimization solutions to address such security vulnerabilities by improving network visibility and using predictive analytics, based on a recent article from StateTech Magazine. Improving the performance in DCIM helps companies gain efficient, cost-effective, and safe operations of the data centers.
As per deployment mode, on-premises holds the largest share during the forecast period.
The on-premises segment in the DCIM market continues to be a favorite option for companies looking to complete management, safety, and personalize their data center activities. On-site DCIM solutions are situated on the organization’s servers, increasing critical data and infrastructure management. This deployment type benefits industries with high regulatory requirements, like finance, healthcare, and government, where data privacy should be protected and regulations strictly followed. As per reports, on-premise DCIM solutions would give businesses real-time visibility and management of physical and virtual assets to enhance power usage, make capacity planning more accessible, and improve operational efficiency. Furthermore, incorporating current IT systems guarantees smooth administration, a fundamental necessity for corporations with intricate, vast infrastructure.
Despite the higher upfront costs for hardware, software, and maintenance, on-premises DCIM offers unmatched customization and supervision that many organizations appreciate. Security is highly prioritized in this deployment method, as data is stored in a controlled setting within the organization to avoid outside risks. Furthermore, businesses opt for on-premise DCIM to minimize risks caused by depending on internet connections or third-party services while also seeking reduced latency, improved uptime, and uninterrupted operations. Insiders have indicated that this industry will be crucial for businesses seeking to effectively oversee their infrastructure and use the robust features of tailored advanced DCIM systems.
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As per region, Asia Pacific will grow at the highest CAGR during the forecast period.
The Asia Pacific area, including important markets like China, India, and Japan, is the quickest-expanding global market for data center infrastructure management (DCIM). Alibaba’s expansion of hyperscale facilities in Beijing and Shanghai reflects the growth of data centers in China, focusing on increasing capacity by 200 MW and highlighting AI and cloud computing. India is making quick progress with significant financial contributions from large global corporations like Microsoft, which intends to spend $2.8 billion on data centers in different cities. AWS is constructing new facilities to meet the rising demand driven by the Digital India initiative. In Japan, Oracle is putting $8 billion into cloud infrastructure, while Google is putting $1 billion into enhancing AI and cloud services. The Asia Pacific DCIM market is increasing because of the region’s quick digital transformation, high cloud adoption, and rising data usage. Government initiatives such as China’s “New Infrastructure” plan, innovative city projects in India, and advanced data center developments in Japan fuel this momentum. Asia Pacific is leading the global DCIM sector as the fastest-growing market due to substantial investments and supportive policies, showcasing its active participation in the evolving data center landscape.
Top Key Companies in Data Center Infrastructure Management Market:
Some of the key players operating in the Data Center Infrastructure Management Market are – Schneider Electric (France), Vertiv (US), Johnson Controls (US), Eaton (US), Delta Electronics (Taiwan), Huawei (China), ABB (Switzerland), Rittal (Germany), FNT Software (Germany), Nlyte Software (US), Franklin Electric (US).
Browse Adjacent Markets: Data Center and Networking Market Research Reports & Consulting
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About MarketsandMarkets™
MarketsandMarkets™ has been recognized as one of America’s best management consulting firms by Forbes, as per their recent report.
MarketsandMarkets™ is a blue ocean alternative in growth consulting and program management, leveraging a man-machine offering to drive supernormal growth for progressive organizations in the B2B space. We have the widest lens on emerging technologies, making us proficient in co-creating supernormal growth for clients.
Earlier this year, we made a formal transformation into one of America’s best management consulting firms as per a survey conducted by Forbes.
The B2B economy is witnessing the emergence of $25 trillion of new revenue streams that are substituting existing revenue streams in this decade alone. We work with clients on growth programs, helping them monetize this $25 trillion opportunity through our service lines – TAM Expansion, Go-to-Market (GTM) Strategy to Execution, Market Share Gain, Account Enablement, and Thought Leadership Marketing.
Built on the ‘GIVE Growth’ principle, we work with several Forbes Global 2000 B2B companies – helping them stay relevant in a disruptive ecosystem. Our insights and strategies are molded by our industry experts, cutting-edge AI-powered Market Intelligence Cloud, and years of research. The KnowledgeStore™ (our Market Intelligence Cloud) integrates our research, facilitates an analysis of interconnections through a set of applications, helping clients look at the entire ecosystem and understand the revenue shifts happening in their industry.
To find out more, visit www.MarketsandMarkets™.com or follow us on Twitter, LinkedIn and Facebook.
Contact:Mr. Rohan SalgarkarMarketsandMarkets™ INC. 1615 South Congress Ave.Suite 103, Delray Beach, FL 33445USA: +1-888-600-6441Email: [email protected] Our Website: https://www.marketsandmarkets.com/
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