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Artificial Intelligence

Global Conversational Artificial Intelligence (AI) and Voice Cloning Market Report 2022: 36% of Enterprises will Shift their Customer Support Function Entirely to Virtual Assistants by 2027

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Dublin, Aug. 22, 2022 (GLOBE NEWSWIRE) — The “Conversational Artificial Intelligence (AI) and Voice Cloning Market: Next Generation Enterprise Solutions by Use Case, Application, and Industry Verticals 2020 – 2027” report has been added to ResearchAndMarkets.com’s offering.

This report evaluates the market drivers and uses cases for conversational AI and voice cloning solutions to execute various business functions such as CRM. The report analyzes the core technologies used to build conversational AI and voice cloning solutions along with the potential application areas across industry verticals.

The report provides an analysis of leading company strategies, capabilities, and offerings. Forecasts include technologies, solutions, services, applications, tools, and platforms from 2022 to 2027. It also provides forecasts by deployment type, business type (enterprise, SMB, government), industry vertical, and specific applications.

Select Report Findings:

  • The conversational AI platform market will reach $13.2 billion by 2027
  • North America will lead the market, followed by Europe and the Asia Pacific region
  • 36% of enterprises will shift their customer support function entirely to virtual assistants by 2027
  • Leading technologies are machine learning, deep learning, NLP, and automated speech recognition
  • Call centers are evolving to become AI-enabled customer contact service providers for enterprise services
  • Enterprise services companies are increasingly leveraging AI for CRM as well as inbound and outbound marketing and sales operations

Traditional peer-to-peer communication systems consisting of emails, phone calls, text messages, and face to face meetings have hugely been disrupted with the widespread adoption of next-generation platforms such as social media, messaging apps, and voice-based assistants.

This has triggered a major paradigm shift in customer behavior to prefer these alternative communications platforms, providing omnichannel experience regardless of devices. Not surprisingly, younger people are at the tip of the spear of the adoption curve for text but also voice, video, and image sharing.

For additional market segments, a shift occurs in terms of customers’ business engagement expectations when they realize they may engage over their favorite chat platform using text, voice, and video communications. Conversational AI plays a profound role here, automatically communicating with customers as if a real human being, but in actuality an authentically human-sounding, AI-powered bot.

Conversational AI leverages natural language, machine learning, and other technologies to help omnichannel engagement platforms better understand and interact with customers, providing automated and personalized experiences across any channel including web, applications, mobile, and other platforms. Businesses can leverage opportunities to automate customer service operations as well as marketing and sales initiatives.

Businesses are beginning to integrate conversational AI through voice assistants, chatbots, and messaging apps. We expect that 36% of enterprises will shift their customer support function entirely to virtual assistants by 2027. This prediction is supported by our findings that indicate most customers prefer to shop with business through chat applications. This represents a massive shift from five years ago.

Whereas conversational AI merely sounds like an actual human, voice cloning mimics a known person’s voice that is distinguishable as someone that a person would believe is the real person that they know. Like basic conversational AI, it may be used with various applications and industry verticals, particularly retail and other consumer services-oriented business areas.

With voice cloning, businesses can introduce a customer familiar voice to build a long-term relationship and ensure a better customer experience. Voice cloning models are trained through some data set, typically within only a few hours of recorded speech. It also leverages AI and machine learning technologies to train models so that it may engage in natural-sounding, real-time conversations with customers.

In addition to shifting customer behaviors and expectations, there are some other factors that drive enterprise and contact service providers towards leveraging conversational AI and voice cloning solutions. Some of the factors include saving time for customer service, improving real-time accessibility, increasing efficiency, reducing customer acquisition costs, building long-term relationships, handling customer queries effectively, and reducing customer complaints.

Pandemic mitigation is expected to add a significant growth factor to the conversational AI and voice cloning market as businesses seek to automate operations and enhance worker safety as well as support governmental rules and regulations. As social distancing, remote work and operation, and massive digitization continue to grow, businesses will be more reliant on providing remote services to customers.

Key Topics Covered:

1.0 Executive Summary

2.0 Introduction
2.1 Conversational AI
2.1.1 What is Conversational AI
2.1.2 Conversational AI Architecture
2.1.3 Core Challenges
2.1.4 Core Principles
2.1.5 Technology Component
2.1.6 Conversational AI and Chatbot
2.1.7 Automatic Speech Recognition
2.1.8 Growth Drivers
2.2 Voice Cloning
2.2.1 What is Voice Cloning
2.2.2 Voice Cloning Architecture
2.2.3 AI Voice Cloning
2.2.4 Voice Anti-Spoofing and Fraud Detection
2.2.5 Core Challenges
2.2.6 Growth Drivers
2.3 Building Conversational AI and Voice Cloning Solutions
2.4 AI-Enabled Personalization
2.5 Enterprise and Customer Benefits
2.6 Artificial General Intelligence
2.7 Artificial Super Intelligence
2.8 Market Drivers and Challenges
2.9 Value Chain
2.9.1 AI Companies
2.9.2 Software/Platform Companies
2.9.3 Analytics Providers
2.9.4 IoT Companies
2.9.5 Connectivity Providers
2.9.6 Enterprises and End Users
2.10 Regulatory Implications
2.11 Pandemic Impact

3.0 Technology and Application Analysis
3.1 Conversational AI and Voice Cloning Technology
3.1.1 Machine Learning and Deep Learning
3.1.2 Natural Language Processing
3.1.3 Automatic Speech Recognition
3.1.4 Computer Vision
3.2 Conversational AI and Voice Cloning Application
3.2.1 Chatbots
3.2.2 Intelligent Voice Assistants (IVA) System
3.2.3 Accessibility/ Messaging Application
3.2.4 Digital Games
3.2.5 Interactive Learning Application
3.3 Conversational AI and Voice Cloning Functions
3.3.1 Customer Support
3.3.2 Personal Assistant
3.3.3 Branding and Advertising
3.3.4 Customer Engagement and Retention
3.3.5 Employee Engagement and Onboarding
3.3.6 Data Privacy and Compliance
3.3.7 Campaign Analysis and Data Aggregation
3.4 Conversational AI and Voice Cloning Use Cases
3.4.1 Healthcare and Life Science
3.4.2 Education
3.4.3 Telecom, IT, and Internet
3.4.4 Bank and Financial Institution
3.4.5 Travel and Hospitality/Tourism
3.4.6 Media and Entertainment
3.4.7 Energy and Utilities
3.4.8 Government and Defense
3.4.9 Retail and E-commerce
3.4.10 Manufacturing
3.4.11 Automotive
3.5 Cloud Deployment and Enterprise AI Adoption
3.6 Software Platform and Tools
3.7 5G Deployment and Edge Computing
3.8 Smart Workplace and Service Automation
3.9 Public Safety and Governments
3.10 Ethical Implications
3.11 Social Scam, Theft, and Call Fraud
3.12 Augmented Reality and RCS Messaging
3.13 Multilingualism
3.14 M2M Communications

4.0 Company Analysis
4.1 Acapela Group
4.2 Alt Inc.
4.3 Amazon
4.4 Aristech GmbH
4.5 Artificial Solutions
4.6 AT&T
4.7 Avaamo
4.8 AmplifyReach
4.9 Baidu
4.10 CandyVoice
4.11 Cepstral
4.12 CereProc
4.13 Conversica
4.14 Creative Virtual
4.15 Cognify
4.16 Clinc
4.17 Descript Inc.
4.18 exClone
4.19 Exceed.ai
4.20 Facebook
4.21 FIS
4.22 Google
4.23 Haptik
4.24 IBM
4.25 Inbenta
4.26 iSpeech
4.27 Interactions
4.28 Kata.ai
4.29 Kore.ai
4.30 Kasisto (KAI)
4.31 LumenVox
4.32 Lyrebird
4.33 Microsoft
4.34 Mindsay
4.35 ReadSpeaker (rSpeak)
4.36 Nuance Communications
4.37 Oracle
4.38 Pypestream
4.39 Quosphere
4.40 Rasa
4.41 Rulai
4.42 Resemble AI
4.43 Saarthi.ai
4.44 SAP
4.45 Smartbox Assistive Technology
4.46 Solvvy
4.47 SoundHound
4.48 VivoTek
4.49 VocaliD
4.50 Voctro Labs
4.51 Voicery

5.0 Conversational AI and Voice Cloning Market Analysis and Forecasts
5.1 Global Conversational AI and Voice Cloning Market 2022 – 2027
5.1.1 Combined Conversational AI and Voice Cloning Market 2022 – 2027
5.1.2 Conversational AI vs. Voice Cloning Markets 2022 – 2027
5.1.3 Conversational AI and Voice Cloning Market by Solutions and Services 2022 – 2027
5.1.3.1 Conversational AI and Voice Cloning Market by Tools and Platforms 2022 – 2027
5.1.3.2 Conversational AI and Voice Cloning Market by Service Type 2022 – 2027
5.1.3.2.1 Conversational AI and Voice Cloning Market by Professional Services 2022 – 2027
5.1.4 Conversational AI and Voice Cloning Market by Technology 2022 – 2027
5.1.5 Conversational AI and Voice Cloning Market by Application Type 2022 – 2027
5.1.6 Conversational AI and Voice Cloning Market by Application 2022 – 2027
5.1.7 Conversational AI and Voice Cloning Market by Deployment 2022 – 2027
5.1.8 Conversational AI and Voice Cloning Market by Business Type 2022 – 2027
5.1.9 Conversational AI and Voice Cloning Market by Industry Vertical 2022 – 2027
5.2 Regional Conversational AI and Voice Cloning Market 2022 – 2027

6.0 Conclusions and Recommendations

For more information about this report visit https://www.researchandmarkets.com/r/wfz2q2


GlobeNewswire is one of the world's largest newswire distribution networks, specializing in the delivery of corporate press releases financial disclosures and multimedia content to the media, investment community, individual investors and the general public.

Artificial Intelligence

Netcompany secures high-profile digital transformation contract with HM Revenue & Customs (HMRC)

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Netcompany wins one of four new build contracts for HMRC. The European IT services company will focus on modernising core digital customer services for HMRC’s Customer Services Group. The contract term is three years with options for two, one-year extensions. The estimated contract spend is £120–£135m over the course of the 5-year term. 
LONDON, May 13, 2024 /PRNewswire/ — Netcompany has won a significant new build contract for His Majesty’s Revenue and Customs (HMRC). It will provide digital transformation services to HMRC’s Customer Services Group (CSG), including the Customer Compliance Group (CCG). Netcompany was selected following a competitive procurement process. 

“We are proud and honoured to be selected to bring our expertise and knowledge to bear in helping enable HMRC’s digitalisation journey,” says André Rogaczewski, CEO, Netcompany. “Improving citizen experience through responsible digitalisation of public services is a core part of our DNA. Through this partnership, Netcompany looks forward to working with HMRC to help realise their digital transformation aspirations, resulting in both better customer services and value to the taxpayer.” 
The contract Netcompany has been awarded to deliver aims to simplify access and management of citizens’ tax affairs, through one personalised digital account. The contract was won through the first phase of competitions run under Crown Commercial Service’s (CCS) Digital and Legacy Application Services (DALAS) framework, Lot 2a – Large Scale Digital, Integration and Development Services.
About Netcompany
Founded in Denmark in 2000, Netcompany is a fast-growing, multinational company, working across 10 countries, with a team of more than 7,700 skilled professionals, who drive sustainable digitisation, consistently improving outcomes for our customers and citizens. Netcompany provides mission-critical IT solutions for societal and business needs, aiding our clients in their digital evolution towards a more efficient and sustainable future. Netcompany UK has extensive experience of working across the public sector, including NHS England, Ministry of Defence, Home Office, HMRC, Department for Education, Department for Environment, Food & Rural Affairs, as well as extensive private sector experience.
About Crown Commercial Service
Crown Commercial Service (CCS) is an Executive Agency of the Cabinet Office, supporting the public sector to achieve maximum commercial value when procuring common goods and services.
To find out more about CCS, visit: www.crowncommercial.gov.ukFollow us on Twitter: @gov_procurementLinkedIn: www.linkedin.com/company/2827044 
Logo: https://mma.prnewswire.com/media/2410706/Netcompany_Logo.jpg

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Bulletin from the extraordinary general meeting in SciBase Holding AB (publ)

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STOCKHOLM, May 13, 2024 /PRNewswire/ — Today, an extraordinary general meeting has been held in SciBase Holding AB (publ) (“SciBase” or the “Company”). The general meeting resolved in accordance with the proposals presented in the notice to attend the meeting (which is available on the Company’s website (www.scibase.com)).

Amendment of the articles of association
The general meeting resolved, in accordance with the board of directors’ three proposals, to amend §§ 4-5 of the articles of association, entailing:
that the articles of association shall be amended so that the share capital shall be not less than SEK 10,065,000 and not more than SEK 40,260,000 and that the number of shares shall be not less than 201,300,000 and not more than 805,200,000,that the articles of association shall be amended so that the share capital shall be not less than SEK 10,780,000 and not more than SEK 43,120,000 and that the number of shares shall be not less than 215,600,000 and not more than 862,400,000, andthat the articles of association shall be amended so that the share capital shall be not less than SEK 11,500,000 and not more than SEK 46,000,000 and that the number of shares shall be not less than 230,000,000 and not more than 920,000,000.The general meeting further resolved, in a accordance with the board of directors’ proposal,  to authorize the board of directors to register with the Swedish Companies Registration Office the above resolution to amend the Articles of Association, the limits of which for the minimum and maximum number of shares in the Company are consistent with the total number of shares in the Company after the rights issue announced on 5 April 2024 and the directed issues of units that the board of directors resolved upon on 5 April 2024 (that were conditional upon the subsequent approval of the general meeting).
Directed issues
The general meeting resolved, in accordance with the board of directors’ proposal, to approve the resolution made by the board of directors on 5 April 2024, on a new issue of a maximum of 74,136,510 units to Ribbskottet AB, Per Olof Ejendal AB, Kåre Gilstring, Robert Molander, MLJK Konsult AB, Klintemar Konsult AB, Jesper Hoiland, Fredrik Mattsson, Stefan Hansson, Theodor Invest AB, Ulti AB, Van Herk Investments B.V., Morningside Group AB, Viktor Drvota and Eric Terhaerdt. The subscription price for each unit is SEK 0.42, corresponding to a subscription price of SEK 0.42 per share. Warrants of series TO 2 are issued free of charge. The issue results in an increase in the number of shares in the Company of a maximum of 74,136,510 shares, entailing a maximum increase of the share capital of SEK 3,706,825.50, and a new issue of a maximum of 370,682,550 warrants of series TO 2 entitling to subscription of 370,682,550 shares in the Company, whereby the share capital may increase by an additional maximum of SEK 18,534,127.50 if all issued warrants of series TO 2 are exercised. In total, the share capital may increase by a maximum of SEK 22,240,953.00.
The general meeting further resolved in accordance with the board of directors’ proposal to approve the resolution made by the board of directors on 5 April 2024, on a new issue of a maximum of 3,755,259 units to Matt Leavitt. The subscription price for each unit is SEK 0.42, corresponding to a subscription price of SEK 0.42 per share. Warrants of series TO 2 are issued free of charge. The issue results in an increase in the number of shares in the Company of a maximum of 3 755 259 shares, entailing a maximum increase of the share capital of SEK 187,762.95, and a new issue of a maximum of 18,776,295 warrants of series TO 2 entitling to subscription of 18,776,295 shares in the Company, whereby the share capital may increase by an additional maximum of SEK 938,814.75 if all issued warrants of series TO 2 are exercised. In total, the share capital may increase by a maximum of SEK 1,126,577.70.
For additional information, please contact:Pia Renaudin, VD, tel. +46732069802, e-mail: [email protected] Advisor (CA):Vator SecuritiesTel: +46 8 580 065 99Email: [email protected]
About SciBase:
SciBase is a global medical technology company, specializing in early detection and prevention in dermatology. SciBase develops and commercializes Nevisense, a unique point-of-care platform that combines AI (artificial intelligence) and advanced EIS technology to elevate diagnostic accuracy, ensuring proactive skin health management.
Our commitment is to minimize patient suffering, allowing clinicians to improve and save lives through timely detection and intervention and reduce healthcare costs.
Built on more than 20 years of research at Karolinska Institute in Stockholm, Sweden, SciBase is a leader in dermatological advancements.
The Company has been on the Nasdaq First North Growth Market exchange since June 2, 2015. Learn more at www.scibase.com. All press releases and financial reports can be found here: http://investors.scibase.se/en/pressreleases
This information was brought to you by Cision http://news.cision.com.
https://news.cision.com/scibase/r/bulletin-from-the-extraordinary-general-meeting-in-scibase-holding-ab–publ-,c3977529
The following files are available for download:
https://mb.cision.com/Main/12371/3977529/2790414.pdf
SciBase Bulletin EGM
 

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Experience Abu Dhabi Weixin Mini-Program: Your Gateway to Unforgettable Moments in Abu Dhabi

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ABU DHABI, UAE, May 13, 2024 /PRNewswire/ — Prepare for a memorable journey with the new Experience Abu Dhabi Weixin mini-program, brought to you by Experience Abu Dhabi, in partnership with Tencent Cloud.

Weixin is commonly known as ‘WeChat’ outside of China serves over a billion of monthly active users in the Chinese mainland. Tailored for Chinese visitors, the Weixin mini-program is packed with compelling features that range from interactive maps to itinerary planners – everything they would need to plan their Abu Dhabi experience at their fingertips.
The program not only provides Chinese visitors with first-hand official travel information but also specifically addresses their digital travel needs, offering map guidance and Chinese audio commentary services during the travel process.
The program also introduces ‘Khalifa’, a welcoming Emirati character who serves as Abu Dhabi’s first digital ambassador for culture and tourism. Khalifa isn’t just a tour guide, he’s your virtual companion, ready to engage in conversation and answer all visitor questions about Abu Dhabi!
Whether you’re looking for thrilling attractions, world-class restaurants or inspiring activities, Khalifa will provide personalised recommendations and insider tips to enhance your experience.
About Tencent Cloud
Tencent Cloud, one of the world’s leading cloud companies, is committed to creating innovative solutions to resolve real-world issues and enabling digital transformation for smart industries. Through our extensive global infrastructure, Tencent Cloud provides businesses across the globe with stable and secure industry-leading cloud products and services, leveraging technological advancements such as cloud computing, Big Data analytics, AI, IoT, and network security. It is our constant mission to meet the needs of industries across the board, including the fields of gaming, media and entertainment, finance, healthcare, property, retail, travel, and transportation.
About the Department of Culture and Tourism – Abu Dhabi:
The Department of Culture and Tourism – Abu Dhabi (DCT Abu Dhabi) drives the sustainable growth of Abu Dhabi’s culture and tourism sectors and its creative industries, fuelling economic progress and helping to achieve Abu Dhabi’s wider global ambitions.
By working in partnership with the organisations that define the emirate’s position as a leading international destination, DCT Abu Dhabi strives to unite the ecosystem around a shared vision of the emirate’s potential, coordinate effort and investment, deliver innovative solutions, and use the best tools, policies and systems to support the culture and tourism industries.
DCT Abu Dhabi’s vision is defined by the emirate’s people, heritage and landscape. We work to enhance Abu Dhabi’s status as a place of authenticity, innovation, and unparalleled experiences, represented by its living traditions of hospitality, pioneering initiatives and creative thought.
For more information about the Department of Culture and Tourism – Abu Dhabi and the destination, please visit: dct.gov.ae and visitabudhabi.ae 

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