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With 22.7% CAGR, Cloud based contact center Market Size worth USD 56.37 Billion in 2027

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Pune, India, Sept. 15, 2022 (GLOBE NEWSWIRE) — The global Cloud Based Contact Center Market Size is projected to exhibit flourishing growth owing to the increasing utilization of artificial intelligence in the development of the product, observes Fortune Business Insights™ in its report, titled, “Cloud Based Contact Center Market Size, Share & COVID-19 Impact Analysis, By Component (Solutions and Services), By Deployment (Public, Private, and Hybrid), By Organization Size (Large Organizations, Small and Medium-Sized Organizations), By Vertical (Banking, Financial Services, and Insurance, ITES, IT and Telecom, Government, Healthcare, Consumer Goods and Retail, Travel and Hospitality, Media and Entertainment and Others) and Regional Forecast, 2022-2027” The market stood at USD 11.01 billion in 2019 and is projected to reach USD 56.37 billion by 2027 at a CAGR of 22.7% in the forecast period.

Industry Development

October 2019 – 8X8, Inc. announced that Pax8, Inc. has strategically partnered to join 8×8 Open Channel Program. The partnership allows Pax8, Inc. to serve the open communication platform that uniquely combines team chat, voice, contact centers, and meetings in a single solution to partners across the United States.

March 2020 – Talkdesk, Inc., announced three months of free access to the ‘Talkdesk Boost’ platform for organizations to boost their business continuity during the coronavirus outbreak. The ‘Talkdesk Boost’ platform would help contact center staff by accelerating the work from home or remote working during the crisis time. 

Request a Sample Copy of the Research Report: https://www.fortunebusinessinsights.com/enquiry/request-sample-pdf/cloud-based-contact-center-market-104712

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Report Scope

Report Coverage Details
Forecast Period 2022-2027
Forecast Period 2022 to 2027 CAGR 22.7%
2027 Value Projection USD 56.37 billion
Base Year 2019
Cloud based contact center Market Size in 2019 USD 11.1 billion
Historical Data for 2016-2018
No. of Pages 180
Segments covered Component; Deployment; Organization; Vertical;

 

Cloud based contact center Market Growth Drivers Advanced Features such as High Level of Security, flexibility, Scalability, Affordability, and Reliability to Drive the Demand for Cloud-Based Solution
Artificial Intelligence to Cultivate New Growth Opportunities for the Market

Rapidly Increasing Demand for Cloud-based Computing amid COVID-19 to Limit Growth

The COVID-19 pandemic has become a blessing in disguise for cloud computing. Strict regulations regarding social distancing and nationwide shutdowns have driven the companies to set up work from home infrastructure. This has propelled the demand for cloud-based solutions. However, the rapidly increasing demand amid the lockdowns has pushed the networks to their limits. This has resulted in frequent downtimes. Major players in the industries are striving to resolve such challenges. At Fortune Business Insights, we are focused on developing valuable insights to help you cope with the crisis.

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Click here to get the short-term and long-term impact of COVID-19 on this Market: https://www.fortunebusinessinsights.com/cloud-based-contact-center-market-104712

Drivers & Restraints-

Extensive Utilization of Artificial Intelligence to Drive Growth

Increasing utilization of latest technologies, especially Artificial Intelligence (AI), is anticipated to drive the growth of the global cloud based contact center market. For instance, according to the MIT Technology Review, in April 2021, the contact centers that comprised AI-powered call assistants recorded a 40% increase in traffic. In addition, the numerous features offered by the cloud-based systems including high security and scalability are estimated to further strengthen the growth. However, concerns regarding cyberattacks may limit the growth of cloud-based contact centers.

Highlights of the Report:

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The report comprises insights on the revenue generated by the key market players, which we have availed through secondary sources such as company websites, corporate filings, annual reports, and investor presentations. Our next step included tracking and analyzing competitive developments of these players such as partnerships, mergers & acquisitions, new product launches, and research & development activities. We have also conducted extensive interviews with key industry experts, such as CEOs, VPs, directors, and executives. Top-down and bottom-up procedures were used to arrive at the overall size of the market.

Regional Insights-

Presence of Prominent Enterprises to Help North America Dominate

North America is projected to lead the global cloud-based contact center market with a share of USD 3.60 billion. Presence of prominent enterprises, such as Oracle Corporation, Microsoft Corporation, and Cisco Systems, Inc., is one of the key factors driving the growth in the region. In addition, increasing research and development activities from major players in order to provide technologically advanced products is forecast to further enhance the demand.

The market in Asia-Pacific is anticipated to exhibit substantial growth in the upcoming years. The increasing prevalence of digitization across major countries including India and Australia is expected to offer strong tailwind to the market in the region.

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Segment-

Based on the type of deployment, the public deployment segment is estimated to dominate the market with 42.8% share in 2021. The low cost associated with the public deployment is anticipated to help the segment gain prominence in the forecast timeframe. Based on organization size, the large organizations segment is set to capture the maximum market share as most of the large enterprises are early adopters of advent technologies.

Competitive Landscape-

Offering Cutting-edge Products to Aid Major Enterprises Gain Competitive Advantage

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Key players operating in the global cloud based contact center market are focusing on the development of technology-driven, customer-centric solutions to enhance their contact center operations and efficiency. This will help them gain competitive advantage over other enterprises. For instance, In June 2021, 8X8, Inc. launched a new holistic cloud based contact center solution to increase its product portfolio.

List of Key Players Mentioned in the Report:

  • Genesys Telecommunications Laboratories, Inc.
  • Ameyo
  • Aircall SAS
  • RingCentral, Inc.
  • Amazon Web Services, Inc.
  • Metaswitch Networks Ltd.
  • Vocalcom Group
  • Cisco Systems, Inc.
  • Five9, Inc.
  • Oracle Corporation
  • Exotel Techcom Pvt. Ltd.
  • TCN, Inc.
  • Avaya Inc.
  • NICE Ltd.
  • Tata Consultancy Services Limited.
  • 3CLogic Software, Inc.
  • Aspect Software, Inc.
  • Talkdesk, Inc
  • Worldline
  • 8×8, Inc.

Have Any Query? Ask Our Experts: https://www.fortunebusinessinsights.com/enquiry/speak-to-analyst/cloud-based-contact-center-market-104712

Major Points of Table:

  • Introduction
    • Definition, By Segment
    • Research Methodology/Approach
    • Data Sources
  • Key Takeaways
  • Market Dynamics
    • Macro and Micro Economic Indicators
    • Drivers, Restraints, Opportunities and Trends
    • Impact of COVID-19
      • Short-term Impact
      • Long-term Impact
  • Competition Landscape
    • Business Strategies Adopted by Key Players
    • Consolidated SWOT Analysis of Key Players
    • PESTLE Analysis
    • Porter’s Five Force Analysis
  • Global Cloud based Contact Center Key Players Market Share Insights and Analysis, 2019
  • Key Market Insights
  • Companies Profiled (Covered for key 10 players only)
    • Overview
      • Key Management
      • Headquarters etc
    • Offerings/Business Segments
    • Key Details (Key details are subjected to data availability in public domain and/or on paid databases)
      • Employee Size
      • Key Financials
        • Past and Current Revenue
        • Gross Margin
        • Geographical Share
        • Business Segment Share
    • Recent Developments
  • Annexure / Appendix
    • Global Cloud based Contact Center Market Size Estimates and Forecasts (Quantitative Data), By Segments, 2016-2027
      • By Component (Value)
        • Solution
          • Interactive Voice Response (IVR)
          • Automatic Call Distribution
          • Computer Telephony Integration (CTI)
          • Call Recording
          • Reporting and Analytics
          • Dialer
          • Workforce Optimization
          • Customer Collaboration
          • Others
        • Services
          • Professional Services
          • Managed Services
      • By Deployment (Value)
        • Public
        • Private
        • Hybrid
      • By Organization Size (Value)
        • Large Enterprises
        • Small and Medium-Sized Enterprises
      • By Vertical (Value)
        • Banking, Financial Services, and Insurance
        • ITES
        • IT and Telecom
        • Government
        • Healthcare
        • Consumer Goods and Retail
        • Travel and Hospitality
        • Media and Entertainment
        • Others
      • By Region (Value)
        • North America
        • South America
        • Europe
        • Middle East & Africa
        • Asia Pacific
    • North America Cloud based Contact Center Market Size Estimates and Forecasts (Quantitative Data), By Segments, 2016-2027

TOC Continued.

FAQ:

How big is the Cloud based contact center Market?

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The market is projected to grow from USD 13.45 billion in 2020 to USD 56.37 billion in 2027 at a CAGR of 22.7% in the 2020-2027 period. 

How big is Cloud based contact center Market In North America?

The market in North America stood at USD 3.60 billion in 2019 and is expected to gain a huge portion of the market share in the coming years.

About Us:

Fortune Business Insights™ offers expert corporate analysis and accurate data, helping organizations of all sizes make timely decisions. We tailor innovative solutions for our clients, assisting them to address challenges distinct to their businesses. Our goal is to empower our clients with holistic market intelligence, giving a granular overview of the market they are operating in.

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Artificial Intelligence

Vehere’s AI Network Security at GITEX Global 2024: A Catalyst for Middle East’s Digital Transformation

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DUBAI, UAE, Oct. 7, 2024 /PRNewswire/ — Vehere is set to participate in GITEX Global 2024, the largest and best-rated technology event in the world, from October 14–18, 2024, in Dubai. As a global cybersecurity company aiming to conquer new heights, Vehere will showcase its AI Network Security technology, which acts as a “Second Line of Defense” to protect corporate networks from the most advanced cyberthreats.

Vehere AI Network Security is a unified solution of Network Detection & Response (NDR) and Network Forensics (NF). Vehere NDR detects abnormal system behaviors by leveraging behavioral analytics/AI-ML. It detects and contains post-breach activity such as ransomware, APTs, insider threats, or lateral movements. Vehere NF supports security incident response and investigation of the source of an incident, analyses and reconstructs attack timelines, and provides evidence for legal proceedings.
Vehere AI Network Security stands out as the top choice for enterprise security due to its key differentiators:
Monitoring both East-West & North-South trafficsLossless Packet CaptureBehaviour-based Application DetectionUltraHunt 2 million IOCsRetrospective Breach DetectionFlexible DeploymentAvinash Garg, Vice President – Sales MEA of Vehere, said, “GITEX Global is an event of monumental magnitude where attendees will gain an understanding of Vehere AI Network Security, a technology built for empowering organizations to safeguard their critical assets and maintain business continuity by proactively identifying and neutralizing threats.
Also, the Middle East region is undergoing a significant digital transformation, and Vehere is committed to supporting organizations in this process. As businesses in the Middle East accelerate their digitalization efforts, our technology provides a path to modernization that promotes economic growth, operational efficiency, and security.”
In line with its participation, Vehere will offer live demonstrations, insights into product offerings, and the opportunity to interact with its experts to explore customized solutions.
Catch Vehere at GITEX Global, India Pavilion: H23-C17D, World Trade Center, Dubai. Register with us and get free passes to visit the biggest tech show in the world.
About Vehere:
Vehere is a revolutionary cybersecurity software company specializing in AI Cyber Network Intelligence. For more than a decade, Vehere has been supporting counter-terrorism analysts in Defense and Intelligence communities. Vehere is now trusted by cyber-analysts in Fortune 500 companies, including Telecom, Financial Institutions, and Smart Cities to protect their critical infrastructure against real-time cyberattacks.
Vehere. HUNT BEFORE BREACH™
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Zinnov estimates Digital and Engineering R&D Spends will surge 1.4X to touch USD 3 Trillion by 2027

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NEW YORK, Oct. 7, 2024 /PRNewswire/ — Global Management Consulting firm, Zinnov, released its industry-leading study on Enterprise Digital Engineering spends today. Zinnov shared that Digital Engineering spends remain strong, even in a potential recessionary period, having now stabilized at USD 1,032 Bn, at a 13% CAGR. Despite macro-economic headwinds such as inflation, geopolitical tensions, recession, and supply chain disruptions, investments in Digital Engineering are on an upswing, spurred by CXOs prioritizing operational efficiency, cost reduction, and the adoption of advanced technologies including AI, analytics platforms, automation tools, and IOT devices.  

Zinnov’s analysis reveals that Enterprise Digital Engineering spends will reach USD 1,654 Bn by 2027, owing to the unrelenting pace of technological innovation. The study, Digital Engineering report 2023, is a benchmark for business leaders across verticals that helps them identify strong partners for rapid and efficient deployment of Digital Engineering-led services initiatives across geographies.
ER&D investments in Europe showed resilience and grew by 9.5% in 2023, the highest since 2020. This increased ER&D spend is primarily driven by sectors such as Aerospace & Defense, Pharmaceuticals, and Industrial. Meanwhile, North America’s ER&D spend slowed due to inflation control measures, geopolitical pressures, and shifting demand patterns, despite traditionally being a leader. This has impacted industry investments, large deals, and talent sourcing. Interestingly, APAC’s ER&D spends exceeded expectations with a ~3% growth rate in late 2023, with China contributing over 10% of the global ER&D spend. Much of this spend from APAC is being channeled towards AI/ML, Robotics, Additive Manufacturing, Automation Tools, 5G, and Smart Manufacturing.
Hi-tech-led verticals continue to be the biggest contributors to the overall Digital Engineering spend at 55%, followed by Services-led verticals and Manufacturing-led verticals. The Software & Internet vertical continues to account for the lion’s share of the overall Digital Engineering spend at USD 424 Bn, fueled by a massive 425% increase in AI investments since 2020. Co-investments, partnerships, and co-innovation are the primary business models that Tech Giants and Hyperscalers are leveraging to optimize their AI investments.
Digital Priorities of Enterprises
Even though the enterprises’ digital priorities are evolving, a few key themes are emerging. Zinnov analyzed the top 2000 enterprise ER&D spenders and identified the following themes that they are channeling investments towards.  
Generative AI: Generative AI is upending industries and economies at breakneck speed by enhancing customer experience, optimizing business operations, improving productivity, and providing personalization. Its applications have expanded beyond content generation, enabling enterprises to automate workflows, enhance efficiencies, and accelerate data-driven decision-making. Automotive and Industrial verticals are early adopters of Generative AI-led efficiencies, while adoption in Healthcare, BFSI, Media & Tech verticals is slow due to stringent regulations. Interestingly, enterprises across verticals are leveraging Generative AI to save costs, that they are reinvesting in core and/or transformational initiatives including infrastructure development, offerings enhancement, customer support, model (LLM/SLM) development and integration, and Generative QA.
Cybersecurity: Cybersecurity remains a top priority across verticals. Financial institutions are investing heavily in AI-powered threat detection and Zero Trust frameworks to combat increasingly sophisticated cyberattacks. In Healthcare, Cybersecurity is vital for protecting sensitive patient data amid rising threats to digital health records and IOT-connected medical devices. Critical infrastructure, including energy and telecommunications, relies on robust Cybersecurity to prevent disruptions and ensure operational continuity. As cyber threats evolve, companies across verticals will continue to strengthen their defenses, integrating advanced solutions to safeguard their systems and data.
Cloud: Hyperscalers continue to dominate the global Cloud landscape, with the demand for Cloud Computing surging across verticals. This rapid growth in the market is driven by the need for scalable, secure, and cost-efficient infrastructure to support AI, Machine Learning, and Data Analytics initiatives. Hyperscalers such as AWS, Azure, and Google Cloud are increasingly playing a pivotal role, not only in providing core Cloud infrastructure, but also in offering advanced Cloud-native services that cater to vertical-specific challenges. Enterprises are leveraging hyperscalers to drive digital transformation initiatives by adopting hybrid and multi-Cloud strategies to optimize performance, ensure scalability, and accelerate innovation. As more industries transition to the Cloud, hyperscalers will remain critical drivers of enterprise modernization and growth.
Sustainability: Sustainability is driving significant investments from enterprises in 2024. Organizations are focusing on green technologies, renewable energy, and eco-friendly business practices to reduce their carbon footprints. In fact, between 2018 and 2023, the proportion of green talent increased by an average of 5.4% annually, while the proportion of job postings that required at least one green skill rose by 9.2% per year. From adopting energy-efficient data centers to integrating circular economy models, sustainability initiatives are increasingly shaping corporate strategies. Enterprises are not only aiming to meet regulatory requirements but also enhancing brand reputation to align with consumer demands for environmentally responsible practices.
Speaking about the study, Sidhant Rastogi, President – Strategy Business at Zinnov, stated, “In today’s hyper-digital world, technology is not just an enabler but has transformed the very fabric of modern life, reshaping every interaction, experience, and expectation. It has redefined the baseline of what good customer experience is. As the global landscape faces unprecedented challenges, the need for businesses to anticipate and innovate ahead of customer needs has never been more critical – all underpinned by technology.”
Rastogi further added, “Digital Engineering is at the forefront of this transformation, with global spends projected to surge to USD 1.65 Trillion in the next 3 years, driven by rapid advancements in AI, Cloud, IOT, and Cybersecurity. This growth is not just a trend; it’s an essential evolution fueled by interconnected ecosystems that bring together diverse expertise from across verticals – Automotive, Aerospace, Healthcare, and Semiconductor. This convergence is unlocking new frontiers in engineering, empowering businesses to not only navigate disruption but to turn it into opportunity.”
Zinnov’s Assessment of ER&D Service Providers
As part of the Digital Engineering study, Zinnov evaluated ~60 Global ER&D Service Providers for its annual Zinnov Zones ER&D and Digital Engineering ratings. The ratings encompass a comprehensive analysis of Service Providers’ capabilities across six horizontals, seven verticals, and three micro-verticals. It also includes a geographic evaluation of high-spending regions like the US and Europe, focusing on key factors such as investments, client success, and delivery capabilities in Engineering services.
Zinnov evaluated the Global ER&D Service Providers across the following areas:
Overall
Overall ER&D ZonesER&D Zones – Small and Medium Service ProvidersHorizontals
Digital EngineeringDigital Engineering – Small and Medium Service ProvidersData & AI EngineeringData & AI Engineering – Small and Medium Service ProvidersExperience EngineeringExperience Engineering – Small and Medium Service ProvidersIndustry 4.0Generative AIOverall Hyperscaler ServicesHyperscaler Services (AWS) – Top 10 SPsHyperscaler Services (Microsoft Azure) – Top 10 SPsHyperscaler Services (Google Cloud) – Top 10 SPsVerticals: Automotive, Aerospace, Consumer Software, Enterprise Software, Industrial, Semiconductor, Telecommunications
Micro-verticals: Software Platform Engineering, Medical Devices, and Electrification
Service Providers evaluated: Accenture, ACL Digital, Accion Labs, Akkodis, Alten, Apexon, Ascendion, AVL, Bertrandt, Birlasoft, Bristlecone, Capgemini Engineering, Caresoft Global, Cigniti, Cognizant, Cyient, Daffodil Software, EDAG, eInfochips, Encora, Expleo Group, FEV, Global Logic, Gopherslab, GS Lab|GAVS, Happiest Minds, HARMAN DTS, HCLTech, Hitachi Digital Services, IAV, Ignitarium, Indium, Infovision, Itransition, KPIT, LTTS, Marlabs, Mphasis, Ness Digital Engineering, Onward Group, Persistent Systems, Sasken, Softdel, Tata Elxsi, Tata Technologies, TCS, Tech Mahindra, TO THE NEW, Trigent, UST Global, VVDN Technologies, Wipro, Xoriant
*Z2000 represents Top 2000 global ER&D spenders across 20+ verticals.
About Zinnov Zones
Zinnov Zones is an annual rating published by Zinnov which assesses Global Service Providers based on their competencies, capabilities, and market success. Since 2009, Zinnov Zones (previously known as GSPR – Global Service Provider Ratings) has become one of the most trusted reports globally, for both enterprises and Service Providers to better understand the vendor ecosystem across multiple domains such as Digital Transformation, ER&D Services, IOT, Intelligent Automation, and Media & Entertainment.
This is the fifteenth consecutive year that Zinnov has assessed Service Providers for their ER&D capabilities. The detailed ratings and contact information of Service Providers are available at: https://zinnovzones.com/ratings/e-r-and-d-and-digital-engineering-services/overall/2024
About Zinnov
Founded in 2002, Zinnov is a global management and strategy consulting firm, with presence in New York, Santa Clara, Houston, Seattle, Bangalore, Gurgaon, Pune, Hyderabad, and Paris. Over the past 22 years, Zinnov has successfully consulted with over 250+ Fortune 500 enterprises to develop actionable insights to help them accelerate their technology journeys to create value – across dimensions of revenue, transformation, and optimization. With core expertise in Digital Engineering Talent, Digital Transformation, Innovation, and Outsourcing Advisory, Zinnov assists clients by:
Enabling global companies to develop and optimize a global engineering talent footprint through center setups and accelerators – in an as-a-service model, as well as optimizing their global portfolios, to achieve higher R&D efficiencies, innovation, and productivity;Advising global PE firms in asset shortlisting and target evaluation, commercial due diligence, and value creation;Growing revenue for companies’ products and services in newer markets through account intelligence, market entry, and market expansion advisory;Helping global companies outline and drive their open innovation programs, design and operate accelerator programs, and enable collaboration with start-ups across specific use cases and predefined outcomes;Structuring and implementing Digital Transformation levers enabled by technologies like AI/ML, Intelligent Automation, Cloud, IOT, etc.With their team of experienced consultants, subject matter experts, and research professionals, Zinnov serves clients from across multiple industry verticals including Enterprise Software, BFSI, Healthcare, Automotive, Retail, and Telecom in the US, Europe, Japan, and India. For more information, visit http://www.zinnov.com.
Media contact Nitika GoelChief Marketing Officer, [email protected]
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IFS strengthens Executive Board with CIO and CHRO appointments

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Helena Nimmo appointed CIO and Debra McCowan appointed CHRO to fuel IFS’s next phase of growth in pioneering and dominating Industrial AI
LONDON, Oct. 7, 2024 /PRNewswire/ — IFS, the leading provider of enterprise cloud and Industrial AI software, has made two senior appointments to its Executive Board. Helena Nimmo joins as global Chief Information Officer (CIO) and Debra McCowan as Chief Human Resources Officer (CHRO).

Nimmo joins from Endava, a US-listed global technology company with over 12,000 employees. As CIO at IFS, Nimmo will engage CIOs and tech leaders at IFS customers to help them with their strategic transformation journeys, as well as driving the effective application of technology within IFS to deliver better products and services to customers. With IFS leading the adoption of Industrial AI across the world, Nimmo will drive the integration of AI across the IFS community, enabling IFS customers to deliver exceptional moments of service to their clients.
McCowan was CHRO at NetApp, Inc., a Fortune 500 global data infrastructure, AI and cloud services company. In this board level role, McCowan was a strategic partner and advisor to the CEO and executive leadership team. As IFS rapidly grows beyond 7,000 employees in over 90 countries, McCowan will build on the HR transformation strategy IFS has already embarked on, to lead a high-performing global team, delivering progressive HR strategies and initiatives to rapidly grow and scale IFS’s footprint.
“I’m delighted that Helena and Debra are joining IFS at such a pivotal point in its growth journey,” said Mark Moffat IFS CEO. “Helena’s leadership has been instrumental in orchestrating company-wide transformations, developing core technology infrastructures, and implementing robust security measures. Debra is a transformational Human Resources executive with years of global leadership experience in the technology sector, making her an excellent fit for this role. I look forward to the new perspectives and ideas they will both bring to IFS and support our global mission to lead the Industrial AI revolution.”
Nimmo started her career at Nokia in Finland and has since held leadership positions in both customer-facing and internal technology functions at organizations including Symbian, Fujitsu and Thomson Reuters.
“I’m delighted to be joining IFS, the world leader in cloud enterprise software and Industrial AI,” said Nimmo, IFS’s CIO. “I am excited to add my expertise to drive digital innovation and deliver exceptional value to our customers. I have a passion for technology and a commitment to excellence and am eager to contribute to IFS’s continued growth and success.”
Prior to NetApp, McCowan was the CHRO at Equinix the world’s leading global data center and interconnection provider. She has held global executive leadership roles at Avago Technologies (now Broadcom Inc.), Hitachi Data Systems (now Hitachi Vantara), and Telstra Corporation.
“Joining IFS at a time of significant growth globally is a tremendous opportunity,” said Debra McGowan, IFS CHRO. “My mission is to continue to build a conducive environment for diverse, strategically aligned high performing teams to connect and thrive in a fast-paced business and in a dynamic workplace. I look forward to this exciting challenge.”
About IFS
IFS is the world’s leading provider of Industrial AI and enterprise software for hardcore businesses that make, service, and power our planet. Our technology enables businesses which manufacture goods, maintain complex assets, and manage service-focused operations to unlock the transformative power of Industrial AI™ to enhance productivity, efficiency, and sustainability.
IFS Cloud is a fully composable AI-powered platform, designed for ultimate flexibility and adaptability to our customers’ specific requirements and business evolution. It spans the needs of Enterprise Resource Planning (ERP), Enterprise Asset Management (EAM), Supply Chain Management (SCM), Information Technology Service Management (ITSM), and Field Service Management (FSM). IFS technology leverages AI, machine learning, real-time data and analytics to empower our customers to make informed strategic decisions and excel at their Moment of Service™.
IFS was founded in 1983 by five university friends who pitched a tent outside our first customer’s site to ensure they would be available 24/7 and the needs of the customer would come first. Since then, IFS has grown into a global leader with over 7,000 employees in 90+ countries. Driven by those foundational values of agility, customer-centricity, and trust, IFS is recognized worldwide for delivering value and supporting strategic transformations. We are the most recommended supplier in our sector. Visit ifs.com to learn why.
Contact information:EUROPE / MEA / APJ:Adam GillbeEmail: [email protected] 
NORTH AMERICA / LATAM:Mairi MorganEmail: [email protected] 
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