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Global Customer Relationship Management Market to Exceed Valuation of $ 125.8 Billion by 2028 | 38% Consumers are Happy with the CRM Performance

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Westford,USA, Oct. 19, 2022 (GLOBE NEWSWIRE) — A customer relationship management (CRM) Market consolidates and manage customer data. CRM systems allow companies to better understand their customers, identify and address customer needs, and build strong customer relationships. Increasingly, businesses are recognizing the value of CRM systems and are investing in improving their customer experience.

The customer relationship management market is expected to grow at a CAGR of 13.4%. The main drivers of this growth are increasing demand from small businesses for streamlined and efficient solutions, increased need for sales pipelines automation, and aggressive competition among companies for qualified leads. This growth is also credited to the increasing demand for agility in business operations, along with the need to manage customer relationships strategically. The market is bifurcated into client base and contact center OEMs.

As per SkyQuest analysis of the global customer relationship management market, the client base segment is predicted to grow at a higher rate owing to the increasing prevalence of digital channels, thereby giving customers an opportunity to interact with vendors through various channels (including phone, web, chat, social media). On the other hand, contact center providers are projected to witness a decline in their share owing to the increased adoption of artificial intelligence (AI) by these organizations.

The customer relationship management market is further sub-divided into three geographies namely Europe, APAC and North America. The European region is expected to witness high growth owing to the growing population and increasing usage of digital channels. In APAC, India and China are expected to be the largest CRM market due to their large population, cheap labor, and widespread adoption of technology platforms such as WhatsApp messenger and Amazon Web Services (AWS). On the other hand, North America dominates this segment owing to its large infrastructure and strong presence of Fortune 500 companies operating in this region.

In short, increasing adoption of omnichannel retailing and digitalization will also boost the customer relationship management market.

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https://skyquestt.com/sample-request/customer-relationship-management-market

SkyQuest Survey Reveals 38% Consumers are Happy with the CRM Performance

The ever-growing popularity of customer relationship management (CRM) software indicates that organizations are trying to better manage their relationships with customers. The benefits of implementing CRM include improved customer retention, quicker identification of and response to customer issues, and a stronger connection between the company and its customers.

In a survey conducted by SkyQuest on global customer relationship management market, CRM emerged as the top technology priority for companies in 2021. Nearly 47% of respondents said they will increase their investment in CRM software this year, compared with 34% who said they would decrease their investment and 10% who said they would not invest in CRM software at all.

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The most popular reasons for increased CRM investments in the global customer relationship management market were improving customer experience (62%), increasing sales and marketing communication effectiveness (41%), reducing churn rate (31%), and improving fraud prevention (28%).

However, we also found some challenges that need to be addressed when implementing CRM. For example, insufficient infrastructure can hamper the effective use of the technology, while regulatory compliance can be a challenge for some organizations.

With CRM becoming increasingly prevalent in firms of all sizes across global customer relationship management market, it’s clear that agencies and consultants are in high demand when it comes to delivering top-quality customer experience. However, while there are many options available to organizations, not all approaches provide the best outcomes.

This year’s survey of 1,138 CMOs reveals that 71% employ a customer relationship management (CRM) platform, but only 38% say their platform provides them with optimal performance. This suggests that CRM platforms can be improved upon by providing more real-time analytics and greater scalability across all channels. In addition, 73% of respondents say they effectively use social media as part of their CRM strategy, yet only 21% say their social media operation is highly effective.

Browse summary of the report and Complete Table of Contents (ToC):

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https://skyquestt.com/report/customer-relationship-management-market

Top 5 Players Generate Over 72% Revenue of Global Customer Relationship Management Market

SkyQuest has released its latest report on the customer relationship management (CRM) industry, and it’s clear that the top players generate a lot of revenue. According to our study, the five players with the highest revenues in the CRM industry are Salesforce.com, Oracle Corporation, Microsoft Corporation, IBM Corporation, and SAP SE.

These five companies accounted for 72% of all customer relationship management market revenue in 2021, and they’re expected to keep generating more money in the future.

These companies have been able to grow their businesses by offering both quality and cost-effective solutions. Their focus on customer relationships has helped them maintain a strong presence in the market.

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Other players in the industry are also generating significant revenue. However, due to their smaller size, they are not as well-known as the top five players. These companies include Mitel Inc., JBoss Inc., Hootsuite Limited, SuccessFactors Ltd., GreenPill Ventures Inc., and Iron Yard Silicon Valley LLC. They offer unique solutions that can drive greater competitiveness for those companies that choose to adopt them.

Salesforces has become the de facto platform in global customer relationship management market, powering more than 30% of all CRM implementations. The powerful automation and integrations capabilities of Salesforces make it an attractive solution for small and midsized businesses (SMBs).

But despite its widespread use, there is little public information available on how Salesforces stacks up against other CRM platforms. This SkyQuest report grades Salesforces on 20 key CRM criteria and compares it with leading industry players including market leader Oracle and Facebook’s competing platform Parse.

Overall, we find that Salesforce succeeds in most areas in the customer relationship management market but falls short in a few key areas, particularly when it comes to complex custom integrations and features required by enterprise customers. Overall, however, our evaluation shows that Salesforce provides a comprehensive CRM platform that can be adapted to meet the needs of a wide range of businesses.

Interestingly, we also found that larger organizations are more likely to use Salesforce than smaller organizations. This trend may be due to the company’s pricing model—Salesforce offers a free account with limited features and supplemental arrangements for additional features. Furthermore, SkyQuest found that almost two-thirds (39%) of all customers using a CRM software suite use Salesforce multiple times per week or more often. This suggests that adoption of Salesforce is not restricted to just small businesses in the customer relationship management market; it is being adopted by mid-size and large enterprises as well.

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One reason for the popularity of Salesforce is its modularity. This allows different parts of an organization to use different modules without affecting each other’s data or functionality. For example, a company might use the Contact Management module to keep track of customer contacts while using the Lead Management module to manage leads.

Speak to Analyst for your custom requirements:

https://skyquestt.com/speak-with-analyst/customer-relationship-management-market

Top Players in Global Customer Relationship Management Market

  • Microsoft Corporation
  • IBM Corporation
  • Sakesforce.com Inc.
  • Adobe Systems Inc.
  • Infusion Software Inc.
  • SugarCRM Inc.
  • Zoho Corporation Pvt Ltd.
  • Oracle Corporation
  • Zendesk Inc.
  • SAP SE

Related Reports in SkyQuest’s Library:

Global Mobile Device Management Market

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Global Virtual Client Computing Software Market

Global Property Management Market

Global Intelligent Traffic Management System Market

Global Image Recognition Market

About Us:

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SkyQuest Technology is leading growth consulting firm providing market intelligence, commercialization and technology services. It has 450+ happy clients globally.

Address:

1 Apache Way, Westford, Massachusetts 01886

Phone:

USA (+1) 617-230-0741

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GlobeNewswire is one of the world's largest newswire distribution networks, specializing in the delivery of corporate press releases financial disclosures and multimedia content to the media, investment community, individual investors and the general public.

Artificial Intelligence

Lucinity’s AI Innovation Recognized at Microsoft’s Prestigious Global Partner Awards 2024

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REYKJAVIK, Iceland, June 28, 2024 /PRNewswire/ — Lucinity has been recognized as a finalist in the AI Innovation category at the prestigious Microsoft Global Partner Awards 2024, recognizing its breakthrough AI solution and contribution to financial security through its collaboration with Microsoft. 

Lucinity beat more than 4,700 companies to be named a finalist at the annual Microsoft Global Partner Awards, which highlights Lucinity’s achievements as a Microsoft partner in optimizing business processes, improving customer experiences, and opening new pathways for digital transformation.
This achievement comes in addition to winning two prestigious awards at Microsoft Partner Awards 2024 last month, including Partner of the Year – Iceland, and the Sustainability and Social Impact award.
The accolade recognizes Lucinity’s significant advancements in AI for financial crime operations, particularly through their AI-powered copilot, Luci. This innovative solution utilizes Microsoft Azure OpenAI technology to integrate advanced generative AI into financial crime investigations and regulatory compliance, optimizing processes and saving significant time and resources for financial institutions.
The Lucinity platform streamlines compliance, provides instant insights, and reduces typical investigation times from three hours to just 30 minutes. The technology can also save financial institutions an estimated $100 million in productivity savings, as well as savings in training and recruitment.
Microsoft comments on Lucinity’s award recognition, saying “Financial crime profoundly impacts our global community, with far-reaching economic, security, and social implications. It can harm a country’s reputation and increase exposure to criminal activities, emphasizing the critical need for robust anti-money laundering initiatives and persistent vigilance. Lucinity, with their innovative AI solutions, has really tried to combat this huge global challenge. They use ‘Human AI’ to enhance financial crime prevention, combining AI with human expertise for efficient, user-friendly solutions. Additionally, Lucinity has developed a tool called Luci, an AI-powered copilot that helps transform financial crime prevention from a process that took hours to one that takes minutes.”
“Being recognized as a finalist at the Microsoft Global Partner Awards is  validation of our impactful collaboration with Microsoft in financial crime operations. Our partnership has been pivotal for our innovations, enabling us to use Azure OpenAI to bring tools like Luci to life and deliver impactful results for our clients,” says Guðmundur Kristjánsson, Founder & CEO of Lucinity.
Contact:Name: Celina PabloEmail: [email protected]: +354 792 4321
Logo: https://mma.prnewswire.com/media/2208676/4669079/Lucinity_Logo.jpg

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Asia Pacific View: Foreigners Looking for the Most Practical Smart Technology at the 2024 World Intelligence Expo

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BEIJING, June 28, 2024 /PRNewswire/ — Bionic robots that speak both Chinese and English can have the same skin and nails as humans? A flying car powered solely by wind can have a maximum payload of 160 kg? A smart wheelchair can control its operation with just the “mind”? Kevin and Daria, two foreign bloggers, have experienced during the World Intelligence Expo held in Tianjin how the artificial intelligence can empower people’s future lives in industries such as technology, trade, logistics and cultural tourism.

 
With the theme of “Intelligent Travel Empowering Future”, the Expo integrates exhibitions, experiences and events, attracting more than 550 exhibitors and institutions from all over the world, including more than 70 well-known enterprises such as Huawei, Alibaba, Baidu and Danfoss, and 57 universities and research institutions such as Peking University, Tsinghua University, Nankai University and Tianjin University. The Expo set up 10 major themes such as artificial intelligence, intelligent networked vehicles, intelligent manufacturing and robots, covering the frontier hot spots of the intelligent industry. A number of cutting-edge new technologies, new products, and new experiences from all over the world were showcased centrally, reminding people that technology will completely change the lifestyles in the future.
At the exhibition site, various intelligent robot products such as humanoid robots, bionic robots, and intelligent robot dogs interact with the audience on the spot. They are no longer fantasies in science fiction or movies, but play an important role in monitoring, rescue, cultural tourism and other fields. In the low-altitude economic exhibition area, a number of drones, flying vehicles, and aerospace technology companies collectively display advanced technology products. A low-altitude aircraft shaped like a helicopter brought by the German company Tensor can independently complete cargo transportation, takeoff and landing according to pre-set routes according to the instructions. Robotic arms incorporating technologies such as 5G, IoT, edge computing, rocker robotics, and artificial intelligence can shoot high-frame-rate video and support autofocus, achieving effects that cannot be achieved in traditional shooting modes. Viewers can also have more novel experiences with the help of smart technology.
The Expo also hosted three major events such as the Asia-Pacific Robotics World Cup Tianjin International Invitational, the World Intelligent Driving Challenge, and the International Intelligent Sports Conference. A number of technological achievements and innovative applications were demonstrated in the competitions. For exhibiting companies, this Expo is also an opportunity to further promote the transformation of enterprises to information technology and digitalization, and will also bring huge business opportunities.
Contact: Guo RanPhone: 008610-68332663Email: [email protected] 
Video: https://www.youtube.com/watch?v=VjjzurfN_r0 Logo:  https://mma.prnewswire.com/media/2451195/logo_Asia_Pacific_View_Logo.jpg
 

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Tech Companies Leading the Charge in the Transformative AI Era

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USA News Group Commentary
Issued on behalf of Avant Technologies Inc.
VANCOUVER, BC, June 28, 2024 /PRNewswire/ — USA News Group – The world is changing rapidly thanks to artificial intelligence (AI), with what’s being called the Transformative AI era which comes with great benefits and also potential dangers. The economic impacts are global, with a new report from The Bank for International Settlements (BIS) urging central banks to adapt rapidly to AI advances. Now it’s become apparent how important it is for companies to understand how to harness the full potential of GenAI to secure strategic revenue growth in the coming years. The surge of AI’s usefulness is accelerating innovation in R&D, while behind the scenes tech companies are advancing the infrastructure required to keep this revolution going, including new developments from Avant Technologies Inc. (OTCQB: AVAI), Accenture plc (NYSE: ACN), Cloudflare, Inc. (NYSE: NET), Alphabet Inc. (NASDAQ: GOOG, GOOGL), and Amazon.com, Inc. (NASDAQ: AMZN).

Known for pioneering advancements in AI, Avant Technologies Inc. (OTCQB: AVAI) has persistently refined and expanded its premier offering, Avant AI™. This sophisticated AI platform, celebrated for its machine learning and deep learning capabilities, is the culmination of Avant’s efforts to deliver unprecedented and cost-effective compute infrastructure that unlocks the full potential of AI and ushers in a new era of technological advancement. 
“There is a real unmet need as rapid growth across the entirety of the AI and big data industries is outpacing the necessary infrastructure for an industry that demands exponential power and capacity while remaining cost effective,” said Avant’s CEO William Hisey in a recent address of progress on AI supercomputer-driven data centers. “Avant’s ‘edge-native’ approach doesn’t rely on cloud-based services so we can offer AI and big data companies many advantages over the more familiar ‘cloud-native’ approach, including, reduced latency, improved security and privacy, increased scalability, and reduced costs.”
In a recent strategic development, Avant entered into a Binding Letter of Intent (BLOI) with Flow Wave, LLC (FW), a prominent Florida-based firm specializing in immersible computer server technology. This agreement allows Avant to acquire up to 50 cutting-edge immersible computer servers from FW, in a transaction valued at $50 million.
“By integrating proprietary machine learning algorithms with open-source innovations into these servers, Avant is developing a highly intelligent system designed to optimize resource allocation, enhance performance, and drive unprecedented levels of efficiency and automation,” said Hisey.  “This marks the beginning of a new era for Avant Technologies, positioning us at the forefront of the supercomputer-driven data center industry and setting new standards for managing and storing AI applications.”
Flow Wave Immersible AI Supercomputer Servers are engineered for demanding AI and machine learning applications, delivering powerful processing capabilities that accelerate data analysis. Their cutting-edge cooling system is both energy-efficient and cost-effective, reducing environmental impact. These servers’ compact design facilitates easy installation in space-constrained data centers, and their robust construction ensures longevity and lower maintenance requirements.
In response to digital era challenges, Avant intends to acquire up to 50 of these high-performance servers. Their superior cooling technology boosts performance while conserving energy, aligning with Avant’s goal of providing top-tier AI infrastructure and maximizing efficiency. Additional details about the acquisition will be shared once the final agreement is secured.
In Q3 2024, Accenture plc (NYSE: ACN) brought in over $900 million in new Generative AI bookings, for a total of $2 billion fiscal year-to-date. Despite missing its overall earnings targets, the market responded by sending its shares upward.
“We achieved strong new bookings of over $21 billion, up 22% over last year, and continued to accelerate our strategy to be the reinvention partner of choice, with another 23 clients with quarterly bookings of over $100 million, bringing the total of such bookings to 92 year-to-date,” said Julie Sweet, Chair and CEO of Accenture. “We also achieved two significant milestones this quarter — with $2 billion in Generative AI sales year-to-date and $500 million in revenue year-to-date — which demonstrate our early lead in this critical technology.”
Back in May, Accenture took steps to help its clients to scale their Generative AI responsibly.
“Clients are eager to embrace the potential of generative AI, and we are ready to help them build responsible AI into every use,” said Sweet. “We do this for ourselves, and we can use that example to help our clients find success faster. Our focus is to enable our clients to innovate AI safely and be ready to seize the opportunities that AI will bring in the decades ahead.”
Recently, the cloud-based security solution provider Cloudflare, Inc. (NYSE: NET) unveiled the general availability of its AI Gateway platform. Marketed as a comprehensive interface for managing and scaling generative AI workloads, the platform has transitioned from its beta phase, which started in September 2023, to full client use after successfully handling over 500 million requests.
This launch coincides with Cloudflare’s announcement of a partnership with Hugging Face, a leading platform for AI developers. The collaboration offers a one-click global deployment for AI applications via the Workers AI platform, now also generally available. As the first serverless inference partner integrated on the Hugging Face Hub, this allows developers to deploy AI models quickly, easily, and cost-effectively on a global scale, without the need for managing infrastructure or paying for unused compute capacity.
“Workers AI is one of the most affordable and accessible solutions to run inference,” said Matthew Prince, CEO and co-founder, Cloudflare. “With Hugging Face and Cloudflare both deeply aligned in our efforts to democratize AI in a simple, affordable way, we’re giving developers the freedom and agility to choose a model and scale their AI apps from zero to global in an instant.”
In the education space, Alphabet Inc. (NASDAQ: GOOG, GOOGL) through Google, is bringing new AI tools to Google Workspace for teen students using their school accounts to help them learn responsibly and confidently in an AI-first future, and empowering educators with new tools to help create great learning experiences.
“In the coming months, we’re making Gemini available to teen students that meet our minimum age requirements while using their Google Workspace for Education accounts in English in over 100 countries around the world, free of charge for all education institutions,” said Google in a blog post. “To ensure schools are always in control, Gemini will be off by default for teens until admins choose to turn it on as an Additional Service in the Admin console.”
Google has also developed a number of resources and trainings to help students, parents and educators use generative AI tools responsibly and effectively, including a video on how teens can responsibly use AI while learning.
After recently hitting a $2-trillion valuation, Amazon.com, Inc. (NASDAQ: AMZN) continues to be a big player in the AI space. Now it’s reportedly working on its own AI chatbot that some say might be smarter than ChatGPT, named Metis, which will generate answers by grabbing info from the internet.
Metis is driven by an internal Amazon AI model known as Olympus, drawing inspiration from Greek mythology. According to sources, Olympus is a more advanced version of Amazon’s publicly available Titan model.
Amazon’s CEO Andy Jassy has noted that nearly every division within the company is engaged in some form of AI project. As a pioneer in cloud computing, Amazon has been developing machine learning, a subset of AI, for many years. Jassy recently announced that Amazon’s AI initiatives are projected to generate over $1 billion in annual revenue, with expectations of driving “tens of billions of dollars” in sales in the coming years.
However, Amazon has lagged in the realm of consumer AI assistants. An internal document from last year highlighted that Amazon “does not have a publicly or internally available product that looks and works exactly like ChatGPT.”
According to a source reported by Business Insider, the tentative launch date for Metis is September, right around the time when Amazon is set to host a big Alexa event, although the timeline could still change.
Source: https://usanewsgroup.com/2023/10/26/unlocking-the-trillion-dollar-ai-market-what-investors-need-to-know/
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USA NEWS [email protected](604) 265-2873
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