Connect with us
MARE BALTICUM Gaming & TECH Summit 2024

Artificial Intelligence

Serviceaide Introduces the Luma Virtual Agent Mobile App

Published

on

SAN JOSE, Calif., Oct. 19, 2022 (GLOBE NEWSWIRE) — Serviceaide, Inc., a global provider of modern IT and enterprise service management solutions, today announced the Luma Virtual Agent Mobile App, a mobile version of its awarding-winning Luma Virtual Agent for streamlining and automating service and support. Luma Virtual Agent Mobile App empowers service organizations to better serve customers and employees on-the-go with such powerful features as location-based services, conversational intelligence, speech to text translation, and QR code scanning. Seamless integration with the Serviceaide ChangeGear and Point of Business platforms adds advanced digital interactions to service and knowledge delivery. 

“As customers deepen their usage of Luma, adding new skills and capabilities, it has become apparent that a mobile version would dramatically broaden the usefulness of Luma. Adding location awareness, hands-free voice, and single click data capture via QR code scanning accelerates the support process, reducing incident impact, and lowering the cost of support for the organization,” said Bill Guinn, Chief Technology Officer of Serviceaide. “For a service provider, our mobile app makes it easy to launch field-based applications, untethering user access to support by leveraging the effortless use and precision of location-based services and the vast information available in QR codes to provide the modern experience users expect and the cost reduction of a powerful Virtual Agent that supports organizational requirements.”

With integration across Windows, iOS and Android devices, end-users and support personnel can now use their mobile devices to converse hands-free with Luma via voice or hybrid voice and text. Luma is an intelligent virtual agent that leverages conversational AI, knowledge management and advanced graph technologies to converse with end-users to understand their service needs, provide answers, automate services, handle approvals and notifications, and confirm and follow-up on tasks and request completion.

The Luma Virtual Agent Mobile App utilizes a phone’s native location-based services to precisely locate the user, narrowing down issues, filtering information relevant to the immediate location or facilities and equipment, and guiding the user in a hands-free mode to rapidly complete tasks or resolve their issue without having to enter detailed information. For example, if someone needs to report an inoperable HVAC, Luma’s knowledge of the user’s location can pinpoint the responsible unit. This information can be used to correctly prioritize, schedule and route a crew to the specific location with the correct skills, equipment and parts to get the job done. Likewise, if someone is reporting a problem with an office copier or printer, they can identify the machine via a QR scan and Luma can guide the user to model-specific instructions or dispatch the right technician.

“Our mobile app has broad applicability across any service and support setting, including industries that utilize field personnel for repairs, such as construction companies, oil and gas, fleet management, utilities, cable and telephone companies, state and local government, and any organization with geographically dispersed operations or campuses” Guinn said. “Healthcare and telemedicine use cases can also benefit enormously in helping people improve access, report issues and schedule appointments using their mobile devices.”

Advertisement
Stake.com

The Luma Virtual Agent

Luma Virtual Agent is the industry’s first knowledge-centered virtual agent for streamlining enterprise service and support. Luma leverages knowledge functionality to harness the power of information and make it consumable. The Serviceaide platform leverages AI to understand what end users need and act automatically. Luma streamlines and delivers support in a consumer-like, intuitive fashion through a combination of natural language understanding (NLU), conversational AI, and semantic search using a knowledge graph enhanced by machine learning. 

About Serviceaide  

Serviceaide is a leader in modern service and support. Serviceaide’s vision is to transform service management, across ITSM, ESM, and Customer Service. Serving customers around the world, Serviceaide applies breakthroughs in artificial intelligence, machine learning, and natural language processing to deliver better experiences, provide enhanced self-service and empower service owners. Serviceaide transforms service through digital labor conversations, automation, and knowledge. For more information, visit www.serviceaide.com. 

Media Contact:
Kevin Sugarman
[email protected]

Advertisement
Stake.com

GlobeNewswire is one of the world's largest newswire distribution networks, specializing in the delivery of corporate press releases financial disclosures and multimedia content to the media, investment community, individual investors and the general public.

Artificial Intelligence

Darwinbox named as a Customers’ Choice in the 2024 Gartner® Peer Insights™ Voice of the Customer for Cloud HCM Suites Report for Enterprises with 1,000+ Employees

Published

on

darwinbox-named-as-a-customers’-choice-in-the-2024-gartner-peer-insights™-voice-of-the-customer-for-cloud-hcm-suites-report-for-enterprises-with-1,000+-employees

DUBAI, UAE, June 17, 2024 /PRNewswire/ — Darwinbox, a global leader in cloud-based HCM solutions, today announced that it has been distinguished as a Customers’ Choice in the 2024 Gartner® Peer Insights™ Voice of the Customer for Cloud HCM Suites for 1,000+ Employee Enterprises.

The Gartner® Peer Insights™ Customers’ Choice distinction is based on feedback and ratings from end-user professionals with experience using the product or service. As of 31 January 2024, Darwinbox received an overall rating of 4.8 out of 5 stars across 141 reviews.
“We believe this distinction, for the third consecutive year, reflects our unwavering commitment to our customers and their success, as well as our dedication to excellence and innovation in the HCM space,” says Jayant Paleti, co-founder, Darwinbox.
Darwinbox has been named a Customers’ Choice for both Large Enterprise (1B – 10B USD) and Midsize Enterprise (50M – 1B USD) segments, showcasing its robust capabilities in handling large-scale operations and its widespread appeal across various business sizes. This recognition underscores the platform’s popularity, driven by its powerful configurability, intuitive design, and agility. An impressive 98% of customers rated Darwinbox 4-stars or higher, highlighting the overwhelming satisfaction with the product.
Furthermore, Darwinbox is recognized as the most customer-friendly enterprise-grade HCM solution globally. The platform distinguishes itself through its ease of implementation and integration, prompt vendor responses, and exceptional technical support, demonstrating Darwinbox’s dedication to quick service and client satisfaction. Notably, 94% of its customers have expressed their willingness to recommend Darwinbox, demonstrating its significant impact and reliability in the enterprise tech landscape.
“What I love is when we need support, the customer service is top-notch – always responsive, solution makers, and always helpful,” HR Business Partner, Media Industry
“Darwinbox has been able to cater to our needs given our diverse business structures and differences in processes,” HR Lead, Manufacturing Sector
Read more reviews
About Darwinbox:
Darwinbox is a leading SaaS-based HR technology platform, empowering organisations to automate HR processes and elevate the employee experience. Rated the highest globally among HCM players on Gartner’s customer review platform, Peer Insights, Darwinbox is trusted by 900+ global enterprises with more than 2.5 million employees spread across 116+ countries.
Photo: https://mma.prnewswire.com/media/2438686/Darwinbox_Voice_of_the_Customer.jpg

View original content:https://www.prnewswire.co.uk/news-releases/darwinbox-named-as-a-customers-choice-in-the-2024-gartner-peer-insights-voice-of-the-customer-for-cloud-hcm-suites-report-for-enterprises-with-1-000-employees-302173015.html

Continue Reading

Artificial Intelligence

Find Your Perfect Domain with GoDaddy’s Innovative AI Technology

Published

on

find-your-perfect-domain-with-godaddy’s-innovative-ai-technology

Leverage Artificial Intelligence (AI) to easily find the perfect domain name for your business
ISLAMABAD, June 17, 2024 /PRNewswire/ — As you embark on your online journey, choosing the right domain name plays a vital role in establishing your web presence. It is often one of the earliest decisions you will make as an entrepreneur or small business owner.

GoDaddy is harnessing the power of AI to help entrepreneurs and small business owners find the right domain name for their business, themselves, or their organization. GoDaddy AI Domain Search tool is designed to deliver personalized domain suggestions tailored to each user’s unique needs. Having a catchy and memorable domain name for your business helps to enhance branding and provides increased visibility for a business on the internet.
By simply entering a business description or keywords, users receive creative and unique domain name choices that can align with their brand identity and vision. GoDaddy uses generative AI to provide users with personalized and brandable domain name suggestions based on their business description, idea, product, or service.
GoDaddy AI Domain Search can simplify the process of finding the perfect domain name for a business. When a user enters information describing their business, project, or idea, including such details as business name if already chosen, location or industry, within seconds the AI tool makes suggestions by creating a list of available domain names with different variations and domain name extensions tailored to your needs.
Finding a domain name for a business idea is important as the name chosen will be reflective of your brand for many years to come. Here are some tips for finding available domain names:
Use specific keywords that describe your business, your products and services, your location, and your industry.Use keywords that people would enter when searching for your products or services.Try using variations of a word you want in your domain name to get more options.Mix up keyword combinations that can describe your business.Your aim is to create a name that is memorable, easy to pronounce, and stands out in your industry.In a world driven by AI, GoDaddy AI Domain Search tool simplifies the process of finding the perfect domain name, enabling you to effortlessly brainstorm and explore creative ideas that align with your vision. Within seconds, you can receive a selection of available domains, empowering you to bring your idea to life.
To experience the power of GoDaddy AI Domain Search visit: www.godaddy.com/en-ph/domains/domain-name-generator
About GoDaddy
GoDaddy helps millions of entrepreneurs around the world start, grow and expand their businesses. People turn to GoDaddy to name their idea, create a professional Web site, attract customers, sell their products and services, and accept online payments. GoDaddy’s easy-to-use tools help micro-entrepreneurs manage everything in one place, and its experts are available to provide 24/7 assistance. For more information about the company, visit www.GoDaddy.com.
Logo – https://mma.prnewswire.com/media/2363619/4596420/GoDaddy_Logo.jpg 

View original content to download multimedia:https://www.prnewswire.co.uk/news-releases/find-your-perfect-domain-with-godaddys-innovative-ai-technology-302173253.html

Continue Reading

Artificial Intelligence

Metz, in Partnership with AI TECH, Introduces Advanced Interactive Flat Panel to Middle East Market

Published

on

metz,-in-partnership-with-ai-tech,-introduces-advanced-interactive-flat-panel-to-middle-east-market

SHENZHEN, China, June 17, 2024 /PRNewswire/ — METZ Display, a sub-brand of SKYWORTH and a provider of innovative interactive displays for education and business. The announcement of Artificial Intelligence Technologies LLC Dubai as the authorized exclusive distributor for the UAE market as well as the Oman, Qatar, and Bahrain markets marks a significant expansion for METZ Display. By partnering with a trusted distributor like Artificial Intelligence Technologies, METZ is strategically positioning itself to deliver its full range of smart education and smart conference room applications across these regions. This move not only strengthens METZ’s presence in the Middle East but also underscores its commitment to providing innovative interactive displays tailored for both educational and business environments.

Based on the 16 years of R&D and business experience in the IFPD market from SKYWORTH, METZ Display fully inherited its technology and has introduced several interactive displays in the education and business sectors that provide a highly immersive environment and user-friendly experience since 2022, such as the all-in-one LCD.
Mr. Summer Deng METZ  Sales & Marketing Head of MEA, said: ” The IFPD market in MEA is expected to see rapid growth over the next couple of years. The partnership with Artificial Intelligence Technologies LLC, a business entity to promote AI & AV Products, Tools, and services in the United Arab Emirates & Middle East Region will take METZ Display to another new level. We are confident to further develop our quality products and service!”
METZ Display is expanding its reach into the UAE market through Artificial Intelligence Technologies LLC Dubai as its authorized distributor.
The introduction of the METZ K Pro Series, particularly the EDLA Certified collaborative display, in the MEA Region highlights their commitment to providing innovative interactive display solutions for both education and business sectors. This move could potentially enhance learning and collaboration experiences in the region.
Mr. Harold Fernandes, the Managing Director of Artificial Intelligence Technologies, seems quite enthusiastic about the partnership with METZ Display. His emphasis on the versatility of METZ’s portfolio, applicable across various sectors such as education and business, reflects a keen understanding of the market’s needs. By highlighting the engaging experiences offered by METZ Display products, he’s underlining the potential benefits for resellers and end-users alike. This partnership seems poised to bring innovative solutions to the UAE market.
About METZ Display
With Skyworth, one of the world’s largest TV companies, and Metz, one of the oldest German manufacturers, METZ Display creates high-quality educational and business applications that make state-of-the-art screen technology available to everyone by combining their strengths and 80 years of experience.
About Artificial Intelligence Technologies LLC
Artificial Intelligence Technologies LLC, Is established as a business entity to promote AI & AV Products, and complete AV Solution, Tools & Services in the United Arab Emirates & Middle East Region. Visit the website at https://ai-tech.ai/ 
Phone: +971 4299 0544Email: [email protected]: www.ai-tech.ai
Photo – https://mma.prnewswire.com/media/2439536/Skyworth_Optoelectronics_Technology.jpg

View original content:https://www.prnewswire.co.uk/news-releases/metz-in-partnership-with-ai-tech-introduces-advanced-interactive-flat-panel-to-middle-east-market-302173734.html

Continue Reading

Trending