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Verizon Virtual Contact Center improves customer experience interactions with new digital solutions

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What you need to know:

  • Latest VCC framework delivers frictionless digital experiences across every customer journey
  • As vendor-agnostic solutions, VCC SmartAssist, VCC Guide, VCC Expert and VCC Enlighten XO can be bundled together or sold separately to help with a customer’s complete digital journey

NEW YORK, Jan. 11, 2023 (GLOBE NEWSWIRE) — Verizon Business today announced a new suite of digital engagement capabilities for the Verizon Virtual Contact Center (VCC) to enhance the end-to-end digital customer journey from virtually anywhere and at any time. With a focus on creating smart, connected, self-service and human-assisted interactions throughout the entire customer journey, the latest VCC digital solutions were designed to facilitate exceptional customer experiences.

“In the past few years, the contact center has undergone a digital transformation, which is prompting the end-to-end customer journey to evolve in kind. With more customers turning to digital channels outside of the contact center to kickstart their issue resolution, companies need a holistic strategy for managing customer entry points. The Verizon Virtual Contact Center anticipates and addresses those digital-first interactions, allowing organizations to deliver improved, personalized customer experiences,” said Debika Bhattacharya, Chief Product Officer, Verizon Business.

As the nerve center where customer experience paths meet, the contact center experience can no longer afford to be one that is considered reactionary and transactional. Customers today expect companies to address their full range of “needs” effortlessly across any channel, and with a seamless transition to human agents when necessary. Many organizations, however, don’t have the necessary insight into how all their digital entry points and customer experience interactions can be coordinated to get the most from search engines, mobile/desktop apps, websites, and social media.

To reduce friction along the customer journey, VCC provides entirely new ways to digitally transform the customer experience (CX):

  • VCC Guide provides self-service, contextual guidance for web and mobile experiences
  • VCC Expert is a smart knowledge management and content optimization tool that optimizes content to shape the customer journey
  • VCC Enlighten XO builds smarter applications using auto-generated insights through artificial intelligence (AI) that’s based on actual CX conversation data
  • VCC SmartAssist powered by Amelia is a smart conversational AI that can resolve customer and employee issues in a more natural way

According to the NICE 2022 Digital-First Customer Experience Report, 81% of customers will first try to solve their problems on their own using web search or self-service. Sold separately or as a bundle, these latest VCC digital solutions are vendor agnostic and can be bolted on top of any existing contact center solution to help address individual entry points and support the customer’s complete digital journey. By empowering customers with the most relevant content for self-service success and faster, more accurate agent-assisted answers, organizations will be better equipped to address their customers’ needs with fewer transfers and callbacks.

With these latest digital solutions added to the Verizon Virtual Contact Center, organizations can meet their customers wherever they are in their digital journey. For more information, visit the Verizon Virtual Contact Center.

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Verizon Communications Inc. (NYSE, Nasdaq: VZ) was formed on June 30, 2000 and is one of the world’s leading providers of technology and communications services. Headquartered in New York City and with a presence around the world, Verizon generated revenues of $133.6 billion in 2021. The company offers data, video and voice services and solutions on its award-winning networks and platforms, delivering on customers’ demand for mobility, reliable network connectivity, security and control.

VERIZON’S ONLINE MEDIA CENTER: News releases, stories, media contacts and other resources are available at verizon.com/news. News releases are also available through an RSS feed. To subscribe, visit www.verizon.com/about/rss-feeds/.

Media contact:
Erin Cheever
[email protected]

Artificial Intelligence

DCI Indonesia Awarded by Frost & Sullivan for World-class Operational Excellence, Enabling Customers to Grow and Thrive, and Securing a Market-leading Position

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DCI Indonesia’s expansions, backed by its focus on industry best practices, sustainability, and alignment with customer trends, reinforce its strategic advantage.
SAN ANTONIO, July 3, 2024 /PRNewswire/ — Frost & Sullivan recently analyzed the data center services industry and, based on its findings, recognized DCI Indonesia with the 2024 Company of the Year Award for a fifth consecutive time. The company is the leading data center services provider in Indonesia, offering best-in-class, scalable, and reliable data center colocation services and solutions. Its portfolio includes colocation, bare metal, physical security, data center connectivity, cooling, and power management to improve operational excellence, enabling customers to grow and thrive. The company supports a diverse client base, including global cloud service providers, major e-commerce and social media companies, telecommunication service providers, financial services industries, and enterprises from various verticals.

DCI currently offers 83 megawatts (MW) of power capacity across Cibitung, Karawang and Jakarta, where clients can directly connect with 4 of the world’s biggest cloud platforms. The DCI Indonesia Platform maximizes headcount efficiency in data center operations and provides customers with improved power usage effectiveness and energy cost stability. Furthermore, DCI offers Renewable Energy Certificates (RECs), as well as green energy from biomass and solar farms as they lead the sustainability front in the industry.
Nishchal Khorana, global vice president and program leader for ICT at Frost & Sullivan, observed, “DCI Indonesia reinforces its strategic advantage with a compelling value proposition of tailored solutions and carrier-neutral facilities–the highest Tier IV service quality, best practice AI-driven operations, and competitive pricing. The company is an established data center operator with a 100% power uptime track record for over a decade, trusted by hundreds of clients in its portfolio to house their most critical IT infrastructure.”
DCI Indonesia is a member of a global business community that meets high social and environmental impact standards. With its sterling reputation and a client-centric approach at its core, it establishes ongoing trust with customers and fosters long-lasting relationships that extend throughout the data center service lifecycle. The company generates over USD $90 million in revenue, achieving at least 25% year-on-year growth with an impressive net profit margin. Its stellar growth momentum and trajectory are a testament to its service leadership, its ability to earn client trust and loyalty, and its capability to capture market share. The company is well-positioned to drive the data center service space into its next growth phase, capturing market share and sustaining its strategic leadership in the coming years.
“DCI Indonesia pioneers the highest standards, enabling its scalable, reliable, and carrier-neutral capabilities and services to meet clients’ ever-evolving digital infrastructure needs. Backed by its focus on operational excellence and sustainability, the company continues to expand in Indonesia,” added Riana Barnard, Best Practices Research Analyst.
Each year, Frost & Sullivan presents a Company of the Year Award to the organization that demonstrates excellence in terms of growth strategy and implementation in its field. The award recognizes a high degree of innovation with products and technologies, and the resulting leadership in terms of customer value and market penetration.
Frost & Sullivan Best Practices awards recognize companies in various regional and global markets for demonstrating outstanding achievement and superior performance in leadership, technological innovation, customer service, and strategic product development. Industry analysts compare industry participants and measure performance through in-depth interviews, analyses, and extensive secondary research to identify best practices in the sector.
About Frost & SullivanFor six decades, Frost & Sullivan has been world-renowned for its role in helping investors, corporate leaders, and governments navigate economic changes and identify disruptive technologies, megatrends, new business models, and companies to action, resulting in a continuous flow of growth opportunities to drive future success. Contact us: Start the discussion.
Contact:Tarini SinghP: +91-9953764546E: [email protected]
About DCI Indonesia PT DCI Indonesia Tbk (DCI) is the first Tier IV data center in Southeast Asia that provides secure data center infrastructure services, guaranteeing a 99.999% SLA colocation or only five minutes of downtime per year. As a neutral data center operator, DCI is supported by 70+ network service providers. DCI Platform has 7 data centers in 3 locations: Cibitung, Karawang, and Jakarta with a total potential power capacity approaching 1,000 megawatts (MW).
With world-class operating standards, and equipped with state-of-the-art data center equipment, DCI provides maximum availability for customers to access their critical assets. This includes financial institutions, network service providers, e-commerce players, cloud service providers, and companies from other sectors. DCI has maintained a 100% uptime track record since its establishment. This performance stems from the proven experience of the leadership team in information technology, data center services, and infrastructure management, spanning over 25 years.
The demand for data centers in Indonesia continues to grow rapidly. DCI responds to this by committing to build sustainable data centers across its existing and new locations.
Contact:DCI MarketingE: [email protected]
Photo – https://mma.prnewswire.com/media/2453096/DCl_Indonesia_Award.jpg

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Grant Cardone Lists $42M Miami Mansion on Blockchain Real Estate Platform Propy

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American best-selling author, businessman, and investor chooses Propy’s onchain real estate platform to list Golden Beach, Florida, house.
MIAMI, July 2, 2024 /PRNewswire/ — Propy, a technology company revolutionizing real estate via blockchain and AI, today announced that high-profile American entrepreneur Grant Cardone has listed a Golden Beach, Florida, private property for sale on Propy’s blockchain-based real estate platform with an asking price of $42,000,000 accepting cryptocurrency. This marks the first venture into emerging technologies in proptech for Cardone, a serial founder, best-selling author, equity fund manager, and business and real estate investor. The home is listed on the Propy marketplace with the deed minted onchain.

Propy simplifies the home-purchasing experience and eliminates fraudulent transactions by using a decentralized title registry and an escrow settlement protocol for securely storing land records and facilitating transactions, as well as accepting or converting cryptocurrency if a buyer chooses this form of payment. Leveraging the immutability of the blockchain, Propy ensures that buyer and seller private information is secure throughout the transaction. Automating and bringing the entire process online and onchain enables closing on a property to be faster, easier, and more secure than the outdated, traditional real estate transaction model.
Commenting on the listing, Grant Cardone said, “We are all in on blockchain revolutionizing real estate. We are leveraging top-tier technology to make transactions seamless and unstoppable. This is the future of real estate, and we’re leading the charge!” 
The private address is minted on PropyKeys protocol – an onchain tokenized address market developed on the Base network (Coinbase Layer 2 on Ethereum). PropyKeys brings real estate onchain through NFT home addresses and aims to bring one million home addresses onchain by 2025. The Propy marketplace also grants prospective buyers the option to pay using Bitcoin or US dollars.
Natalia Karayaneva, Founder and CEO of Propy, said, “It is a privilege for us to be the platform of choice for high-end property sellers, enhancing our offering to our community of high net-worth individuals, investors, and crypto buyers. With Propy’s advanced blockchain rails, compliant crypto and dollar payments, and unwavering focus on privacy, our clients can confidently navigate the closing process. The inclusion of Cardone’s listing in BTC and USD on Propy, minted with our latest privacy deed feature, highlights our leadership in the intersection of real estate and crypto.”
Additional details on the Cardone property are available on Propy’s website. Interested parties should contact the listing agent for viewings and further details.
Natalia Karayaneva, Founder and CEO of Propy, is available for interview upon request.
About Propy:
Propy is a US-licensed title company and a pioneering platform leveraging blockchain and AI technology to facilitate seamless transactions of real-world assets (RWA), specifically focused on revolutionizing global real estate markets. As an industry leader, Propy specializes in providing secure and efficient solutions, ensuring an enhanced experience for buying and selling properties worldwide.
Website | Facebook | X 
Photo: https://mma.prnewswire.com/media/2452961/Grant_Cardone_mansion.jpg
 

View original content:https://www.prnewswire.co.uk/news-releases/grant-cardone-lists-42m-miami-mansion-on-blockchain-real-estate-platform-propy-302188274.html

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DataLend: Securities Lending Revenue Down 16% Year-Over-Year to $2.53 Billion in Q2 2024

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Global revenue declines year-over-year due to lagging equities performance in the U.S. and EMEA
NEW YORK, July 2, 2024 /PRNewswire/ — The global securities finance industry generated $2.53 billion in revenue for lenders in the second quarter of 2024, according to DataLend, the market data service of fintech EquiLend. The figure represents a 16% decrease from the $3.00 billion generated in Q2 2023.

Global broker-to-broker activity, where broker-dealers lend and borrow securities from each other, generated an additional $696 million in revenue during Q2, a 9% decrease year-over-year.
Regionally, equity revenue fell 33% in EMEA and 19% in North America compared to the same period last year. A 22% decline in fees in North America and a 23% dip in EMEA accounted for the majority of the decreased revenue. Equity revenue in APAC increased 8% thanks to a 13% increase in fees.
Global fixed income performance declined by 11% in Q2 year-over-year. While revenue from government securities was roughly flat, corporate debt revenue fell by 32%, a regression of a trend which saw corporate bonds running hot through much of 2022 and 2023.
In June 2024, the global securities finance industry generated $790 million in revenue for lenders. The figure represents a 11% decrease year-over-year from the $888 million generated in June 2023. Broker-to-broker activity totaled an additional $207 million in revenue in June, also an 11% decrease year-over-year.
The top five earners in June 2024 were Lucid Group (LCID US), Trump Media & Technology Group (DJT US), Canopy Growth Corporation NPV (CGC US & WEED CN), Beyond Meat Inc. (BYND US) and ImmunityBio Inc. (IBRX US). In total, the group generated $56 million in revenue in the month.
Bloomberg Terminal users can subscribe to EquiLend’s exclusive Orbisa securities lending data by entering terminal shortcut APPS ORBISA or clicking the following link: https://blinks.bloomberg.com/screens/apps%20orbisa.
About DataLend 
DataLend, the market data service within EquiLend’s Data & Analytics Solutions group, tracks daily market movements across more than 200,000 securities, covering $35 trillion in lendable assets and $2.6 trillion in on-loan assets for the securities finance market. www.datalend.com
About EquiLend
EquiLend is a global financial technology firm offering Trading, Post-Trade, Data & Analytics, RegTech and Platform Solutions for the securities finance industry. With offices in North America, EMEA and Asia-Pacific, EquiLend operates across various jurisdictions worldwide, adhering to the highest regulatory standards. The company is committed to excellence and innovation and is consistently recognized for its contributions to the industry. EquiLend is Great Place to Work Certified™ in the U.S., UK, Ireland and India and has been honored as the Best Post-Trade Service Provider Globally, Best Market Data Provider Globally and for its outstanding Diversity & Inclusion initiatives in the Securities Finance Times Industry Excellence Awards 2023. www.equilend.com
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View original content:https://www.prnewswire.co.uk/news-releases/datalend-securities-lending-revenue-down-16-year-over-year-to-2-53-billion-in-q2-2024–302188137.html

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