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Cheese Market Size & Share to Surpass $107.7 Billion by 2028 | Vantage Market Research

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WASHINGTON, Feb. 15, 2023 (GLOBE NEWSWIRE) — According to a report published by Vantage Market Research, the Global Cheese Market was valued at USD 88.2 Billion in 2021 and is projected to reach USD 107.7 Billion by 2028. Cheese industry is expected to increase significantly compared to the forecast period’s market, with a CAGR of 3.4%.

Cheese Market Overview:

We forecast that the supermarkets and hypermarkets category to grow rapidly during the forecast period 2023-2028. Moreover, online retail business can grow positively in the recent years due to its accessibility. In addition, specialty and convenience stores will grow slowly due to limited discount options.

In terms of the strongest growing segment in the cheese market, it depends on the region and the type of cheese.

Natural and organic cheese: There has been an increasing demand for natural and organic cheese, as consumers are becoming more health-conscious and looking for products made with fewer artificial ingredients.

Plant-based cheese: Another trend is the growing popularity of plant-based cheese, driven by the rise in veganism and lactose intolerance.

Convenience and snacking cheese: With the increasing trend of on-the-go snacking, there has been a growing demand for pre-packaged, ready-to-eat cheese products.

Artisanal and specialty cheese: There has been a growing interest in artisanal and specialty cheeses, as consumers are looking for unique and high-quality products.

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Cheese Market Sample Report Includes

  • Market overview: An introduction to the cheese market, including an overview of key trends, drivers, and challenges.
  • Market size and growth: Information on the current size of the cheese market and its expected growth over the next several years.
  • Market segmentation: Analysis of the cheese market by product type, application, distribution channel, and geography.
  • Competitive landscape: Information on the leading companies in the cheese market, including their market share, product offerings, and growth strategies.
  • Regional analysis: An in-depth analysis of the cheese market in specific regions, including market size, growth, and trends.
  • Consumer insights: Information on consumer preferences and behaviors related to cheese, including purchasing habits, brand loyalty, and factors influencing buying decisions.
  • Regulatory landscape: An overview of regulations and standards related to cheese production and labeling.
  • Industry challenges and opportunities: An analysis of the challenges facing the cheese industry, as well as opportunities for growth and innovation.
  • Future outlook: A forecast of the future of the cheese market, including growth prospects, emerging trends, and opportunities for expansion.

Overview on Cheese

Cheese is a dairy product made from milk. It is produced by coagulating milk and separating it into curds and whey. The curds are then salted, pressed, and aged to create a wide variety of different cheeses, each with its own unique flavor, texture, and appearance.

Cheese can be made from the milk of various animals, including cows, goats, sheep, and buffalo. It can also be made from non-dairy milk sources such as soy milk, almond milk, and coconut milk, which are used to create plant-based or vegan cheeses.

Cheese is a versatile food that can be used in a wide range of dishes, from sandwiches and salads to pasta and pizza. It is also commonly eaten on its own as a snack or appetizer, and is often paired with wine or beer.

Cheese is a rich source of several key nutrients, including protein, calcium, and vitamin B12. However, it is also high in fat and calories, so it should be consumed in moderation as part of a balanced diet.

Top Players in the Global Cheese Market

  • Glanbia (Ireland)
  • Arla Foods (UK)
  • Saputo (Canada)
  • Fonterra (New Zealand)
  • BEL Group (France)
  • Dalter Alimentari Spa (Italy)
  • Friesland Campina (Netherlands)
  • Amul (India)
  • The Kraft Heinz Company (US)
  • Meiji Holdings (Japan)
  • DMK Deutsches Milchkontor GmbH (Germany)

For Additional Information on Animal Healthcare Market Players and Detail List, Download a Report PDF Brochure

Global Cheese Market Dynamics

Changing consumer preferences: Consumer preferences are constantly evolving, and today’s consumers are more health-conscious and focused on sustainability than ever before. This is leading to increased demand for natural, organic, and plant-based or vegan cheese, and a preference for brands with strong environmental and social responsibility credentials.

Fluctuating milk prices: The cost of milk is a significant factor in the price of cheese, and fluctuations in milk prices can have a significant impact on the profitability of cheese producers. Changes in milk supply and demand, as well as weather conditions and government policies, can all contribute to price volatility.

Growing demand for convenience foods: In today’s fast-paced world, consumers are increasingly looking for convenient, ready-to-eat food options, and this is driving demand for pre-packaged cheese products and snacking cheeses.

Increasing competition: The cheese market is highly competitive, with numerous established players and new entrants vying for market share. To succeed in this environment, companies need to be agile, innovative, and focused on meeting the changing needs and preferences of consumers.

Technological advances: The cheese industry is benefitting from new technologies that are enabling producers to improve production processes, reduce waste, and create new types of cheese. For example, advances in fermentation and bioengineering are leading to the development of new plant-based and alternative cheeses that mimic the taste and texture of dairy-based cheeses.

Overall, the cheese market is a dynamic and exciting industry that is evolving to meet the changing needs and preferences of consumers. Companies that are able to stay ahead of these trends and adapt to the changing market dynamics will be best positioned to succeed in the years to come.

Cheese Market Challenges

Health concerns: Cheese is high in fat and calories, and there are growing concerns among consumers about the health implications of consuming too much cheese. This could lead to reduced demand for cheese in the future.

Environmental concerns: The dairy industry, including cheese production, is a significant contributor to greenhouse gas emissions and other environmental issues. As consumers become more environmentally conscious, there may be increased pressure on the cheese industry to reduce its environmental footprint.

Fluctuating milk prices: As mentioned in the previous answer, the cost of milk is a significant factor in the price of cheese, and fluctuations in milk prices can impact the profitability of cheese producers.

Competition from plant-based alternatives: Plant-based and alternative cheeses are becoming increasingly popular among consumers, and this could lead to reduced demand for traditional dairy-based cheeses in the future.

Regulatory challenges: The cheese industry is subject to a wide range of regulations and standards related to production, labeling, and safety. Changes in these regulations could impact the cost and complexity of cheese production and distribution.

Supply chain disruptions: The COVID-19 pandemic and other global events have highlighted the vulnerability of supply chains, and disruptions in the supply chain could impact the availability and price of cheese.

Overall, the cheese market faces a range of challenges, from changing consumer preferences to environmental concerns and supply chain disruptions. Companies in the cheese industry will need to stay agile and adaptable to succeed in this dynamic and evolving market.

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Cheese Market Recommendations

Stay up-to-date with market trends: Cheese consumption and production are influenced by a variety of factors, including changes in consumer preferences, economic conditions, and environmental factors. It’s important to stay informed about the latest trends in the cheese market and adjust your strategies accordingly.

Diversify your product offerings: Different types of cheese appeal to different tastes and preferences. By offering a variety of cheeses, you can appeal to a wider range of customers and increase your sales potential. Consider adding new and innovative cheese varieties to your product line to keep customers interested.

Build strong relationships with suppliers and distributors: A reliable supply chain is crucial for success in the cheese market. Build strong relationships with your suppliers and distributors to ensure that you have access to high-quality cheese at competitive prices.

Focus on quality: Quality is a key factor in the success of any cheese business. Make sure that your products are of high quality and that they are stored and handled properly to maintain their freshness and flavor.

Emphasize sustainability: Many consumers today are concerned about sustainability and environmental impact. Consider emphasizing your company’s commitment to sustainability and environmentally friendly practices in your marketing and business practices.

Keep an eye on pricing: Cheese prices can be volatile, so it’s important to keep an eye on market trends and adjust your pricing accordingly. Make sure that your pricing is competitive while still allowing for a reasonable profit margin.

Build brand awareness: Building a strong brand can help you stand out in a crowded market and attract loyal customers. Invest in branding and marketing efforts to build brand awareness and recognition.

Cheese Market Future Trends

Increased demand for specialty and artisanal cheeses: As consumers become more interested in high-quality and unique food products, there is likely to be an increased demand for specialty and artisanal cheeses that offer unique flavors and textures.

Focus on sustainability and animal welfare: Consumers are increasingly concerned about the environmental impact and animal welfare practices of food production. As a result, there is likely to be a growing focus on sustainable and ethical cheese production practices.

Expansion of plant-based cheese alternatives: Plant-based diets and alternative proteins are becoming more popular, and this trend is likely to extend to the cheese market. There is likely to be an expansion of plant-based cheese alternatives that cater to consumers with dietary restrictions and preferences.

Growth of e-commerce and direct-to-consumer sales: Online sales of food products are growing, and this trend is likely to extend to the cheese market. More cheese producers are likely to start selling their products directly to consumers via e-commerce platforms.

Greater emphasis on health and wellness: As consumers become more health-conscious, there is likely to be an increased demand for low-fat, low-sodium, and low-calorie cheese varieties. Cheese producers may start to incorporate more health-focused options into their product lines.

Browse Market Data Tables and Figures spread through 148 Pages and in-depth TOC on Cheese Market Forecast Report (2022-2028).

Cheese Market Segmentation

By Type

  • Cheese Powder
  • Cheese Products

By Application

  • Bakery & Confectionery
  • Ready Meals
  • Snacks & Cereals
  • Dressings
  • Sweet & Savory Snacks Sauces
  • Dips
  • Condiments
  • Sauces
  • Others

By Source

  • Plant
  • Animal

By Distribution channel

  • Retail
  • Food Manufacturers
  • Food Service

By Nature

  • Conventional
  • Organic

Cheese Market Statistics by Market Business Insights

  • According to our research global cheese market is projected to reach a value of USD 107.7 Billion by the year 2028
  • The most popular types of cheese in the world are cheddar, mozzarella, parmesan, and feta.
  • The United States is the largest cheese market in the world, with an estimated market size of $29.5 billion in 2020.
  • In the United States, the most popular types of cheese are mozzarella, cheddar, and parmesan.
  • The European Union is the largest cheese-producing region in the world, accounting for more than half of global cheese production.
  • The Asia-Pacific region is the fastest-growing cheese market, driven by increasing demand in countries such as China and India.
  • Cheese consumption is growing in developing countries, as rising incomes and changing diets lead to increased demand for dairy products.
  • The COVID-19 pandemic has had a mixed impact on the cheese market. While demand for cheese products has increased in some segments, such as retail sales, it has declined in others, such as the foodservice sector.

These statistics provide an overview of the global cheese market and its key players. However, it’s important to note that the cheese market is constantly evolving, and these trends and statistics may change over time.

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Cheese Industry Supply Chain Analysis

Milk production: Milk is the primary ingredient in cheese, and it is produced by dairy farmers. Dairy farmers may operate their own farms or sell milk to larger cooperatives.

Milk transportation: Milk is transported from the dairy farm to the cheese production facility. This is usually done using refrigerated tanker trucks to maintain the quality and freshness of the milk.

Cheese production: Cheese production involves several steps, including pasteurization, coagulation, curd formation, and aging. This is typically done at a cheese production facility, which may be owned by a large dairy company or a small artisanal cheese maker.

Cheese storage and distribution: Once the cheese is produced, it is stored and aged until it is ready for distribution. This may involve storing the cheese in specialized aging rooms, where temperature and humidity are carefully controlled. The cheese is then distributed to retailers, wholesalers, and foodservice providers.

Retail sales: Cheese is sold through a variety of retail channels, including supermarkets, specialty stores, and online retailers.

Foodservice sales: Cheese is also used in the foodservice industry, where it is used in a variety of dishes such as pizza, sandwiches, and salads. Foodservice providers may purchase cheese directly from the producer or from a distributor.

Waste management: Like any food industry, the cheese industry generates waste products, such as whey and other byproducts. These waste products can be used in animal feed, fertilizers, and other products, or they may be treated and disposed of in an environmentally responsible manner.

Each of these components of the cheese industry supply chain requires careful management and coordination to ensure that high-quality cheese products are produced and delivered to consumers. Additionally, changes in any one component of the supply chain, such as a disruption in milk production or transportation, can have significant impacts on the rest of the industry.

Major Investments in Global Cheese Industry in Recent Years

  • In 2020, France-based multinational dairy company Lactalis announced plans to invest €1bn in the expansion of its cheese business over the next five years. This investment will include the construction of new cheese production facilities and the acquisition of other cheese businesses.
  • In 2019, Irish dairy company Ornua announced a €30m investment in the expansion of its cheese production facility in Saudi Arabia. The investment will help the company to meet growing demand for cheese in the Middle East.
  • In 2018, US dairy company Land O’Lakes announced a $80m investment in the expansion of its cheese production facility in Wisconsin. The investment included the construction of a new plant to increase the production of specialty cheeses.
  • In 2017, Canadian dairy company Saputo acquired UK-based cheese manufacturer Dairy Crest for £975m ($1.3bn). The acquisition allowed Saputo to expand its presence in the UK cheese market and gain access to new distribution channels.
  • In 2016, Mexican dairy company Grupo Lala acquired US cheese manufacturer Laguna Dairy for $246m. The acquisition allowed Grupo Lala to expand its presence in the US cheese market and diversify its product portfolio.

These investments are indicative of the growth and expansion of the global cheese industry in recent years, as well as the increasing competition among cheese manufacturers to capture market share. They also suggest a focus on expanding into new markets and product categories, as well as improving production capacity and efficiency. It is likely that these trends will continue in the coming years as the cheese industry evolves and adapts to changing consumer preferences and market conditions.

Government Initiatives in Cheese Industry

Agriculture subsidies: Many governments provide subsidies to support the agriculture sector, including dairy farmers. These subsidies may help to reduce the cost of milk production, making it more affordable for cheese manufacturers.

Quality standards: Governments may establish quality standards for cheese production to ensure that products meet certain safety and quality criteria. This can help to promote consumer confidence in the industry and support the growth of domestic and international markets.

Research and development: Governments may fund research and development initiatives to help improve the efficiency, safety, and quality of cheese production. For example, research may be conducted to identify new cheese varieties or to develop new production methods.

Trade agreements: Governments may negotiate trade agreements to facilitate the export of cheese products to other countries. These agreements may help to reduce trade barriers, such as tariffs or regulatory barriers, and make it easier for cheese manufacturers to access new markets.

Promotion and marketing: Governments may support the promotion and marketing of cheese products, both domestically and internationally. This may include funding for advertising campaigns or participating in trade shows and other industry events.

Training and education: Governments may provide training and education programs for cheese manufacturers and other industry stakeholders. These programs may focus on best practices for cheese production, safety and quality standards, and other topics that can help to support the growth and success of the industry.

These initiatives can play an important role in supporting the cheese industry by providing the resources and support needed to overcome challenges and seize opportunities. They can also help to foster innovation and growth in the industry, making it more competitive and better equipped to meet the needs of consumers around the world.

Top Companies Profiles in Cheese Market

1. Glanbia is an Irish nutrition company that produces and sells a range of dairy-based ingredients, nutritional solutions, and cheese products. The company was founded in 1997 through the merger of Avonmore Foods, Waterford Foods, and the Irish dairy co-operative, the Irish Co-Operative Society.

Glanbia is a global company, with operations in over 30 countries and sales in over 130 countries. The company is divided into three main business segments:

  • Glanbia Performance Nutrition: This segment produces and sells nutritional products, including protein powders, bars, and drinks, as well as vitamins and supplements.
  • Glanbia Nutritionals: This segment produces and sells a range of nutritional ingredients, including whey and milk proteins, specialty lipids, and functional ingredients.
  • Glanbia Cheese: This segment produces and sells a range of cheese products, including cheddar, mozzarella, and other specialty cheeses.

Glanbia has a significant presence in the cheese market, with a focus on producing high-quality, value-added cheese products. The company has a number of cheese production facilities in the United States and Europe, and offers a range of cheese solutions for food manufacturers and foodservice customers.

In addition to its commercial activities, Glanbia is also committed to sustainability and responsible business practices. The company has set a number of sustainability targets, including reducing greenhouse gas emissions, reducing water usage, and increasing the use of renewable energy sources. Glanbia is also involved in a number of community and philanthropic initiatives, including programs to support local farmers and promote healthy lifestyles.

2. Saputo is a Canadian dairy company that produces, markets, and distributes a range of dairy products, including cheese, milk, cream, and butter. The company was founded in 1954 in Montreal, Quebec, and has since grown into one of the largest dairy processors in the world.

Saputo’s main business segment is cheese production, with a focus on producing a wide variety of high-quality cheese products for both retail and foodservice customers. The company operates cheese production facilities in Canada, the United States, and other countries around the world, and offers a range of cheese types and formats, including cheddar, mozzarella, Parmesan, and feta.

In addition to cheese production, Saputo also has other business segments, including dairy products and ingredients, and international operations. The company markets and distributes a range of dairy products, including milk, cream, and butter, under various brand names, and also produces and sells whey and lactose ingredients.

Saputo is committed to sustainability and responsible business practices, and has set a number of targets related to reducing its environmental impact, improving animal welfare, and supporting local communities. The company is also involved in a number of philanthropic initiatives, including donations to food banks and other charitable organizations.

Saputo is a publicly-traded company, listed on the Toronto Stock Exchange and the NASDAQ. The company has a strong financial performance, with annual revenues of over $10 billion CAD and a significant presence in both domestic and international markets.

3. Arla Foods is a multinational dairy company based in Denmark. The company was founded in 2000 following a merger between two Danish dairy cooperatives, and has since grown into one of the largest dairy companies in the world.

Arla Foods produces and markets a wide range of dairy products, including milk, cheese, butter, cream, and dairy ingredients. The company’s product portfolio includes both retail and foodservice products, and is sold in over 100 countries around the world.

Arla Foods is known for its high-quality dairy products, and has a strong focus on sustainability and responsible business practices. The company is owned by over 10,000 dairy farmers in Europe, and has a strong commitment to animal welfare and environmental sustainability.

In addition to its commercial activities, Arla Foods is involved in a number of philanthropic initiatives, including programs to support local farmers, promote healthy eating habits, and reduce food waste.

Arla Foods is organized into three main business areas: Europe, International, and Ingredients. The Europe business area covers the company’s operations in Europe, where it is a leading producer and distributor of dairy products. The International business area covers the company’s operations outside of Europe, including in the Middle East, Asia, and Africa. The Ingredients business area produces and sells a range of dairy ingredients to food manufacturers around the world.

Arla Foods is a cooperative company, and is owned by its dairy farmer owners. The company has a strong financial performance, with annual revenues of over €10 billion and a significant presence in both domestic and international markets.

Cheese Market Regional Analysis

North America: The North American region is a major producer and consumer of cheese. The United States is the largest market for cheese in the world, accounting for a significant share of the global cheese market. This region has a strong demand for processed cheese and cheese snacks, as well as artisanal and specialty cheeses.

Europe: Europe is the largest producer and exporter of cheese in the world. This region has a rich history and tradition of cheese making, with many different varieties of cheese produced across its countries. France, Italy, the Netherlands, and Germany are the largest producers of cheese in Europe.

Asia Pacific: The Asia Pacific region is the fastest-growing market for cheese in the world, with rising demand for dairy products due to changing dietary habits and increasing disposable incomes. China, India, and Japan are the major markets for cheese in the region, with a growing demand for processed cheese and cheese spreads.

Latin America: The Latin America region has a growing demand for cheese products, driven by increasing urbanization and changing dietary habits. Brazil, Mexico, and Argentina are the major markets for cheese in the region, with a strong demand for processed cheese and cheese spreads.

Middle East & Africa: The Middle East & Africa region is a small but growing market for cheese products, driven by rising disposable incomes and increasing demand for dairy products. Countries such as Saudi Arabia and UAE are major markets for cheese in the region, with a growing demand for processed cheese and cheese spreads.

Each region has unique characteristics, challenges, and opportunities for cheese manufacturers. Understanding the regional market trends, preferences, and consumption patterns is critical for companies to develop strategies that are tailored to meet the needs of consumers in each region.

Scope of the Report:

Report Attributes Details
Market Size in 2021 USD 88.2 Billion
Revenue Forecast by 2028 USD 107.7 Billion
CAGR 3.4% from 2022 to 2028
Base Year 2021
Forecast Year 2022 to 2028
Key Players Glanbia, Saputo, BEL Group, Arla Foods, Fonterra, Dalter Alimentari Spa, Friesland Campina, The Kraft Heinz Company
Customization Options Customized purchase options are available to meet any research needs. Explore customized purchase options

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Artificial Intelligence

Cloud-based Contact Center Market worth $86.4 billion by 2029- Exclusive Report by MarketsandMarkets™

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cloud-based-contact-center-market-worth-$86.4-billion-by-2029-exclusive-report-by-marketsandmarkets™

CHICAGO, May 6, 2024 /PRNewswire/ — Cloud-based contact centre market trends for the future include seamless omnichannel communication, support for remote workforce enablement, and faster adoption of AI and automation. Along with a focus on customer-centric innovation, worldwide expansion, and sustainability initiatives, integration with the CX ecosystem, sophisticated analytics, security, and compliance will be important drivers.

The Cloud-based Contact Center Market is projected to grow from USD 26.2 billion in 2024 to USD 86.4 billion by 2029, at a compound annual growth rate (CAGR) of 26.9% during the forecast period, according to a new report by MarketsandMarkets™. The Cloud-based Contact Center Market is expected to grow significantly during the forecast period, owing to various business drivers like rising requirement for customized and streamlined engagements, increasing significance of social media in contact center operations, sustained adoption of cloud technology in contact center infrastructure, and rapid rise in the implementation of next-gen contact center technologies.
Browse in-depth TOC on “Cloud-based Contact Center Market”
299 – Tables 67 – Figures359 – Pages
Download PDF Brochure @ https://www.marketsandmarkets.com/pdfdownloadNew.asp?id=160166082
Scope of the Report
Report Metrics
Details
Market size available for years
2019–2029
Base year considered
2023
Forecast period
2024–2029
Forecast units
USD (Billion)
Segments Covered
Offering, Application, Communication Channel, Vertical, and Region
Geographies covered
North America, Asia Pacific, Europe, Middle East & Africa, and Latin America
Companies covered
NICE (Israel), AWS (US), Genesys (US), Vonage (US), Five9 (US), Talkdesk (US), Cisco (US), Avaya (US), Zoho (India), 8×8 (US), Verizon (US), Alvaria (US), Amelia (US), Twilio (US), CloudWave (Australia), Content Guru (UK), RingCentral (US), 3CLogic (US), Enghouse Interactive (US), Vocalcom (France), Evolve IP (US), Sprinklr (US), Mitel (Canada), BT Group (UK), Pypestream (US), TechSee (Israel), Aircall (France), Sentient Machines (UK), Nubitel (Singapore), JustCall (US), Dialer360 (UK), Servetel (India), NeoDove (India), and Rulai (US).
By Software type, omnichannel routing software type to register for the largest market share during the forecast period
Omnichannel routing software type is projected to hold the largest market share in the Cloud-based Contact Center Market during the forecast period due to its ability to seamlessly integrate multiple communication channels, such as voice, email, chat, social media, and more. This software type addresses the growing demand for unified customer experiences, allowing businesses to efficiently manage interactions across various channels from a single platform. With consumers increasingly expecting consistent and personalized engagement regardless of channel, omnichannel routing software offers the flexibility and efficiency that contact centers need to meet these expectations.
Request Sample Pages@ https://www.marketsandmarkets.com/requestsampleNew.asp?id=160166082
By communication channel, self-service segment is poised for the fastest growth rate during the forecast period
Self-service communication channel is poised for the fastest growth in Cloud-based Contact Center Market due to their efficiency and convenience. As customers increasingly seek quick resolutions and personalized experiences, self-service options such as AI-powered chatbots, interactive voice response (IVR) systems, and knowledge bases offer round-the-clock assistance without the need for agent intervention. This not only reduces operational costs for businesses but also provides customers with immediate access to information and support, driving satisfaction and loyalty. The scalability and flexibility of cloud-based contact center solutions further enhance the appeal of self-service channels, making them a key driver of growth in the coming years.
By region, North America to account for the largest market during the forecast period
The region’s robust IT infrastructure and early adoption of cloud technologies have paved the way for widespread acceptance of cloud-based contact center solutions. Additionally, the presence of major market players and technological innovators in the region, particularly in the United States and Canada, drives continuous advancements and deployments of cloud contact center services. Furthermore, the growing emphasis on customer experience and the need for scalable, flexible, and cost-effective customer interaction solutions propel the demand for cloud-based contact centers, with North American businesses recognizing the efficiency gains and agility afforded by these platforms.
Top Key Companies in Cloud-based Contact Center Market:
Some major players in the Cloud-based Contact Center Market include NICE (Israel), AWS (US), Genesys (US), Vonage (US), Five9 (US), along with startups such as Pypestream (US), TechSee (Israel), Aircall (France), Sentient Machines (UK), Nubitel (Singapore).
Recent Developments:
In March 2024, Vonage announced the addition of Vonage Enhanced Noise Cancellation to the Vonage Contact Center (VCC). This noise and echo cancellation feature uses machine learning to eliminate disruptive background noises and voices, boosting agent productivity, reducing average handle time, and improving the overall customer experience.In March 2024, Five9 announced GenAI Studio, an industry-first solution that allows organizations to customize general-purpose, off-the-shelf generative AI models, such as OpenAI, for the contact center with just a few clicks.In December 2023, NICE announced the launch of the 2023 CXone Fall Release, expanding AI and automation and increasing openness across the CXone platform. CXone is the industry’s leading interaction-centric platform, enabling organizations to effectively manage all interactions—attended and unattended. As organizations look to infuse AI and automation throughout their CX operations, this release further enhances NICE’s leadership gap with unique capabilities that allow organizations to succeed and compete in the digital era.In June 2023, Genesys collaborated with Lighthouse Works, which has resulted in significant career opportunities for the Blind or Visually Impaired (BI). According to Lighthouse Works, using the Genesys Cloud CX platform integrated with its proprietary API, Lighthouse Works created more than 25% of new blind jobs in the US last year.In December 2022, AWS partnered with Stability AI to build and grow its AI models for creating pictures, language, audio, video, and 3D content. Stability AI accelerated its work on open-source generative AI models by utilizing Amazon SageMaker (AWS’s end-to-end machine learning service) and AWS’s computer and storage infrastructure. Stability AI will work with Amazon to make its open-source tools and models accessible to startups, academics, and businesses worldwide.Inquire Before Buying@ https://www.marketsandmarkets.com/Enquiry_Before_BuyingNew.asp?id=160166082
Cloud-based Contact Center Market Advantages:
Scalability is a feature of cloud-based contact centres that enables companies to quickly scale up or down in response to varying call volumes, seasonal needs, or corporate expansion without having to make large infrastructure investments.These solutions enable distributed teams, remote work, and company continuity in the event of disruptions or emergencies by giving agents the freedom to work remotely from any location with an internet connection.By providing a pay-as-you-go pricing model where businesses only pay for the products and resources they use, cloud-based contact centres save upfront capital expenses and total cost of ownership. They also do away with the need for on-premises hardware and maintenance costs.With less setup and configuration needed, cloud-based contact centre systems may be rapidly and simply implemented, allowing businesses to react more swiftly to changes in the market or in customer expectations.These solutions enable businesses to provide individualised customer experiences, streamline workflows, and consolidate customer data by offering seamless interaction with other company systems including CRM, helpdesk, and marketing automation platforms.In the event of system failures or outages, cloud-based contact centres include built-in disaster recovery and redundancy features, including data backup, failover, and redundancy techniques to maintain company continuity and minimise downtime.Businesses may serve clients worldwide using cloud-based contact centres because they may set up virtual contact centres in several locations, customise customer experiences, and adhere to local laws and data protection standards.Report Objectives
To define, describe, and predict the Cloud-based Contact Center Market by offering (software (type, engagement type, deployment mode) and services), communication channel, application, vertical, and regionTo provide detailed information related to major factors (drivers, restraints, opportunities, and industry-specific challenges) influencing the market growthTo analyze the micro markets with respect to individual growth trends, prospects, and their contribution to the total marketTo analyze the opportunities in the market for stakeholders by identifying the high-growth segments of the Cloud-based Contact Center MarketTo analyze the opportunities in the market and provide details of the competitive landscape for stakeholders and market leadersTo forecast the market size of segments for five main regions: North America, Europe, Asia Pacific, Middle East & Africa, and Latin AmericaTo profile key players and comprehensively analyze their market rankings and core competencies.To analyze the competitive developments, such as partnerships, product launches, and mergers & acquisitions, in the Cloud-based Contact Center MarketTo analyze the impact of recession across all regions in the Cloud-based Contact Center MarketBrowse Adjacent Markets: Software and Services Market Research Reports & Consulting
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About MarketsandMarkets™
MarketsandMarkets™ has been recognized as one of America’s best management consulting firms by Forbes, as per their recent report.
MarketsandMarkets™ is a blue ocean alternative in growth consulting and program management, leveraging a man-machine offering to drive supernormal growth for progressive organizations in the B2B space. We have the widest lens on emerging technologies, making us proficient in co-creating supernormal growth for clients.
Earlier this year, we made a formal transformation into one of America’s best management consulting firms as per a survey conducted by Forbes.
The B2B economy is witnessing the emergence of $25 trillion of new revenue streams that are substituting existing revenue streams in this decade alone. We work with clients on growth programs, helping them monetize this $25 trillion opportunity through our service lines – TAM Expansion, Go-to-Market (GTM) Strategy to Execution, Market Share Gain, Account Enablement, and Thought Leadership Marketing.
Built on the ‘GIVE Growth’ principle, we work with several Forbes Global 2000 B2B companies – helping them stay relevant in a disruptive ecosystem. Our insights and strategies are molded by our industry experts, cutting-edge AI-powered Market Intelligence Cloud, and years of research. The KnowledgeStore™ (our Market Intelligence Cloud) integrates our research, facilitates an analysis of interconnections through a set of applications, helping clients look at the entire ecosystem and understand the revenue shifts happening in their industry.
To find out more, visit www.MarketsandMarkets™.com or follow us on Twitter, LinkedIn and Facebook.
Contact:Mr. Aashish MehraMarketsandMarkets™ INC. 630 Dundee Road Suite 430Northbrook, IL 60062USA: +1-888-600-6441Email: [email protected] Insight: https://www.marketsandmarkets.com/ResearchInsight/cloud-based-contact-center-market.aspVisit Our Website: https://www.marketsandmarkets.com/Content Source: https://www.marketsandmarkets.com/PressReleases/cloud-based-contact-center.asp
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Artificial Intelligence

Teleperformance Applauded by Frost & Sullivan for Delivering Competitive Customer Service and Experiences and for Its Market-leading Position

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Teleperformance in Mexico is well positioned to drive the CX outsourcing services space into its next growth phase, capturing market share and sustaining leadership in the coming years.
SAN ANTONIO, May 6, 2024 /PRNewswire/ — Frost & Sullivan recently researched the customer experience (CX) outsourcing services industry and, based on its analysis results, recognizes Teleperformance in Mexico with the 2024 Mexican Company of the Year Award. The company is a leader in the US nearshore, Mexican, and LATAM CX outsourcing services market and a part of the global Teleperformance Group. Teleperformance in Mexico provides services to more than 30 countries and serves over 80 clients across several verticals, including retail; telecommunications (telecom); and banking, financial services, and insurance (BFSI); among others. While many competitors struggle to serve US-based customers from Mexico, Teleperformance in Mexico maintains a strong foothold while providing best-in-class service.

Capitalizing on Teleperformance’s commitment to innovation, Teleperformance in Mexico elevates customer interactions and satisfaction by leveraging advanced technologies such as artificial intelligence and machine learning. The company leads the nearshore market with revenues generated and maintains a substantial lead, solidifying its presence in the Mexican market. The people-centric arm of the company has over 21,000 employees, 14 contact centers, and a strong commitment to delivering value-added customer services through unique interactions. The company has expanded its operations from its first business offices in Monterrey to Guadalajara, Mexico City, Chihuahua, Puebla, Pachuca, and Durango, establishing itself as a significant participant in the LATAM CX outsourcing services market.
Sebastian Menutti, Industry Principal at Frost & Sullivan, observed, “Based on proprietary and third-party digital solutions, Teleperformance’s Cloud Campus platform connects remote employees regardless of location, aligning well with work-from-home modalities and overcoming geographical barriers. Furthermore, in Mexico, Teleperformance has recently integrated MXtended into its Cloud Campus solution. This integration aims to provide formal job opportunities to residents of over 170 communities in the country, particularly targeting areas with elevated unemployment rates”.
Teleperformance’s operations in Mexico align with the Teleperformance Group’s vision by creating opportunities and value for employees, clients, consumers, communities, and shareholders, with the stated purpose of delivering an outstanding CX every time. The company connects deep-seated domain and operational knowledge with advanced technology, leveraging Teleperformance’s Cloud Campus platform and Cloud Campus Hubs to enhance its CX performance. The platform globally supports about 40% of Teleperformance’s workforce working from home, serving more than 170 countries in over 300 languages and dialects. With a legacy of market leadership, Teleperformance in Mexico offers a compelling value proposition that underpins its sustained success.
“Teleperformance in Mexico addresses unmet market needs with a strong leadership focus that incorporates customer-centric strategies and exemplifies best practice implementation. Its high-tech, high-touch approach unifies the company’s best practices powered by analytics, automation, and platform expertise,” added Samantha Fisher, Best Practices Research Analyst at Frost & Sullivan.
Each year, Frost & Sullivan presents a Company of the Year Award to the organization that demonstrates excellence, in terms of growth strategy and implementation in its field. The award recognizes a high degree of innovation with products and technologies and the resulting leadership, in terms of customer value and market penetration.
Frost & Sullivan Best Practices Awards recognize companies in various regional and global markets for demonstrating outstanding achievement and superior performance in leadership, technological innovation, customer service, and strategic product development. Industry analysts compare market participants and measure performance through in-depth interviews, analyses, and extensive secondary research to identify best practices in the industry.
About Frost & SullivanFor six decades, Frost & Sullivan has been world-renowned for its role in helping investors, corporate leaders, and governments navigate economic changes and identify disruptive technologies, Mega Trends, new business models, and companies to action, resulting in a continuous flow of growth opportunities to drive future success. Contact us: Start the discussion.
Contact:Ashley WeinkaufP: 210-844-2505E:[email protected]
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Artificial Intelligence

Eurotech Launches the First Cybersecure Ignition-Ready IPC

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A Milestone for Scalable, ISA Secure and IEC 62443-4-2 compliant Industrial SCADA Deployments for System Integrators and End Users
AMARO, Italy, May 6, 2024 /PRNewswire/ — Eurotech, a pioneer in integrated IT/OT cybersecurity solutions, proudly announces its new ReliaCOR 40-13, the first Ignition Ready Industrial PC (IPC) designed to meet the growing demands for edge workload consolidation and stringent cybersecurity requirements.  This advanced IPC, featuring a pre-installed Ignition by Inductive Automation, is engineered to simplify deployment and streamline the management of scalable modern SCADA industrial solutions.

“Cybersecurity must be an integral part of any modern solution whether it is hardware or software. The ReliaCOR 40-13 IPC conforms to the ISA Secure and IEC 62443-4-1/4-2 standard and coupled with Ignition by Inductive Automation software providing a robust and cybersecure OT foundation for industrial applications” said Travis Cox, Chief Technology Evangelist at Inductive Automation.
David Bader, Head of Business Development North America at Eurotech, emphasized the significance of this partnership: “Our collaboration with Inductive Automation accelerates the adoption of their highly regarded SCADA software within a cybersecurity framework. This integration is essential as many organizations continue to face challenges in meeting cybersecurity norms.”
The ReliaCOR 40-13 is secure by design and certified, boasting certifications from ISA Secure / IEC 62443-4-1/-4-2 providing peace of mind for cybersecurity to System Integrators and End Users concerned with data protection and regulatory compliance.
Equipped with 13th generation Intel Core processors, this fanless, compact IPC supports a vast array of IO interfaces and expansion modules, making it perfectly suited for demanding industrial SCADA applications.
Enhancing these powerful hardware capabilities, Eurotech now introduces its Zero-Touch Provisioning (ZTP) and Cybersecurity Wizard which deliver a smartphone-like experience for Ignition deployments. These unique features work in conjunction with Everyware Cloud (EC), Eurotech’s advanced device management, simplifying the traditionally complex processes associated with secure cloud setup, connection and deployment at scale, reducing them to just a few minutes for an entire fleet of devices.
Eurotech continues to set industry benchmarks in the integration of advanced cybersecurity features with powerful hardware capabilities, facilitating secure, scalable, and efficient industrial applications across various sectors.
The ReliaCOR 40-13 will be available for early access in May 2024, and ready for mass production later this year.
About Eurotech
Eurotech (ETH.IM) is a multinational company that designs, develops, and supplies Edge Computers and Internet of Things (IoT) solutions – complete with services, software, and hardware – to system integrators and enterprises. By adopting Eurotech solutions, customers have access to IoT building blocks and software platforms, to Edge Gateways to enable asset monitoring, and to High-Performance Edge Computers (HPEC) created for Artificial Intelligence (AI) applications. To offer increasingly comprehensive solutions,
Eurotech has partnered with leading companies in their field of action, with the view of creating “best in class” solutions for the Industrial Internet of Things.
Learn more
Corporate Communication Federica Maion+39 0433 [email protected]
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