Artificial Intelligence

Conversational AI is Now the Heart of Customer Experience

Published

1 year ago

on

<!– Name:DistributionId Value:8800639 –> <!– Name:EnableQuoteCarouselOnPnr Value:False –> <!– Name:IcbCode Value:5557 –> <!– Name:CustomerId Value:1199811 –> <!– Name:HasMediaSnippet Value:false –> <!– Name:AnalyticsTrackingId Value:ef08a33f-a1b2-4ef1-9693-dec7afbde1f8 –>

New York, April 03, 2023 (GLOBE NEWSWIRE) — Reportlinker.com announces the release of the report “Conversational AI is Now the Heart of Customer Experience” – https://www.reportlinker.com/p06439770/?utm_source=GNW

When people talk about the infusion of AI across the customer contact landscape, they reflect on the usage of numerous technologies under “the umbrella of AI.” This set of technologies is diverse and encompasses several subsets.

For example, AI can include the use of speech technologies, such as natural language understanding (NLU), natural language processing (NLP), automatic speech recognition (ASR), text-to-speech (TTS), and speech-to-text (STT) processing.

Conversational AI (CAI) pulls from the above pieces but is more narrowly focused on providing a conversation between a human and its digital counterpart.

With multiple names, including bot, chatbot, agent assist, virtual agent (VA), or intelligent virtual assistant (IVA), CAI provides self-service options for customers and assistance to employees across the front and back office, creating a hybrid digital/human workforce.This insight details the state of conversational AI in the contact center as it is today, highlights industry innovations, and outlines growth opportunities that solution providers can attain by taking advantage of CAI technologies.

It also provides a sampling of use cases and the competitive landscape for CAI.
Author: Nancy Jamison
Read the full report: https://www.reportlinker.com/p06439770/?utm_source=GNW

About Reportlinker
ReportLinker is an award-winning market research solution. Reportlinker finds and organizes the latest industry data so you get all the market research you need – instantly, in one place.

__________________________



 


																																					

																		

																			

																				Related Topics:
																		

																		

																			
																			
																		

																	

																

															

												

																								

								

																			

											

												Trending
											

											
										

																	

							

																		
	
				

				
			

		

	

			

			
				Exit mobile version