Artificial Intelligence
Managed Digital Workplace Services – Growth, Trends, Covid-19 Impact, and Forecasts (2023 – 2028)
New York, July 05, 2023 (GLOBE NEWSWIRE) — Reportlinker.com announces the release of the report “Managed Digital Workplace Services – Growth, Trends, Covid-19 Impact, and Forecasts (2023 – 2028)” – https://www.reportlinker.com/p06472495/?utm_source=GNW
The managed digital workplace services market is expected to grow with a CAGR of 20.23% during the forecast period. This is due to the early adoption of cloud-based networks in the region.
Key Highlights
Managed digital workplace services offer a full suite of managed services, including deskside support, end-user device support, and service desk, which aims to enhance employees’ productivity and security while ensuring the best returns on IT investments. These solutions will cut costs by exempting the need for organizations to employ exclusive, dedicated resources to manage and deal with the complexity of IT systems. Furthermore, managed digital workplace services aim to redefine the workplace experience by providing a personalized, intelligent, and secure modern workplace and enhancing collaboration and productivity on any device.
Moreover, automation-enabled workplace support services were differentiators for service providers a few years ago, and they have been witnessing significant traction in today’s environment. As enterprises move toward a user and business-centric view, workplace services also increasingly involve cloud, mobility, and collaboration enablement with a clear view of business impact. Such factors are fostering the need for effective services desk to end-user device support services to embrace digital transformation across businesses, thus fostering the growth of the market.
The role of managed digital workplace services gained an enormous boost in the past two years as the role of technology has been further accentuated since the COVID-19 pandemic. Businesses and organizations now increasingly rely on the digital workplace to collaborate and work in teams across geographies and in real-time.
End-user industries, from retail and manufacturing to government and public sectors worldwide, are in a state of rapid transformation. The critical impetus driving this transformation is the need to go digital. Companies recovering from the negative impact of the pandemic are doubling down on the digitization process as they look for ways to insulate themselves from such a crisis in the future. For instance, according to a recent survey by Flexera Software, digital transformation has been the leading priority for IT initiatives for global companies since 2020. According to the same survey, priorities for IT technology initiatives in companies worldwide increased from 54% in 2020 to 74% in 2022.
The growing focus on digital transformation across end-user industries provides opportunities for market vendors to offer innovative digital transformation solutions. For instance, in June 2021, Ssquad announced a multi-million-dollar deal with IBM. Under the seven years contract, IBM will use the services of Ssquad to provide infrastructure support to one of its customers operating in the retail and consumer goods industry with a presence in over 30 countries. As part of the contract, Ssquad will deploy and deliver digital workplace and infrastructure support services to one of IBM’s undisclosed customers.
The pandemic significantly accelerated the transition from paper-based processes to digital ones. Digitizing and streamlining document-heavy operations resulted in business time, cost, and satisfaction savings. They also made it easier for customers and employees to digitally complete mundane, paper-based procedures like loan agreements, healthcare registration papers, and business contracts. Organizations today rely on digital document management and e-signatures to keep operations running, and customers have grown to expect the process’s practicality and additional convenience.
Managed Digital Workplace Services Market Trends
Service Desk is Expected to Grow Significantly
A service desk acts as a single point of contact between the service providers and the users. A standard service desk is used to handle incidents, service requests, and user communications. The goal of a service desk is to provide superior service to its customers within a pre-determined timeframe. In addition, market vendors like Allied Digital are offering specialized industry-specific service desk services.
As organizations continuously move toward digital transformation and service desks, it can enable practical and sustainable digital transformation that is customer and business-centric, thereby boosting the demand for service desks across the end-user industries.
Collaboration tools such as cloud computing, mobility, and physical and knowledge automation are supported by a secure, connected network foundation. They have changed how organizations improve productivity, and businesses worldwide are preparing for upcoming innovations that will drive their competitive advantage. This has resulted in the need for advanced service desk services to embrace the evolving technology landscape.
With new technologies altering how work gets done, market vendors are offering service desk services powered by advanced technologies such as artificial intelligence, robotics, and machine learning. For instance, the Fujitsu service desk service, Social Command Center, is powered by artificial intelligence, virtual assistants, and cognitive learning. It delivers a 24/7 personalized support service through a single point of contact to empower users to self-serve.
End-user organizations across the world are relying on service desk services to provide satisfaction and the best experience while simultaneously increasing the productivity of their employees. Such benefits offered by service desk services have resulted in organizations worldwide embracing managed digital workplace services, thus fostering market growth.
According to a survey by Flexera Software, digital transformation has been the leading priority for information technology (IT) initiatives for global companies since 2020. Other preferences include cybersecurity as well as strategic cloud migration.
North America is Expected to Witness Significant Growth in the Market
The development of the regional industry for digital workplaces can be attributed to the rising adoption of emerging technologies such as AI, BYOD, and enterprise mobility management solutions. Several regional workplace transformation service providers are rapidly incorporating cloud technologies and artificial intelligence (AI) into their service offerings.
With digital workplace services, an organization can optimize the potential of its workplace by improving both employee experiences and business performance.
In September 2022, Ricoh USA Inc. announced the acquisition of Cenero LLC, a service-focused audio-visual technology, unified communications, and IT solutions provider. This acquisition will help Ricoh support its customers with its growing number of offices, meeting rooms, and learning spaces that are quickly being modified to support hybrid working and learning models.
COVID-19 impacted the work culture across the region. It compelled organizations to move to work from home. Organizations that quickly embraced digital workplaces coped with the changes and managed business continuity. Additionally, digital workplace tools offer features, bandwidth, and performance for administration and production to continue despite challenging circumstances.
Moreover, smart city projects and initiatives are ongoing, and by 2025, it is expected that there will be around 30 global smart cities, and 50% of these will be located in North America and Europe. According to the OECD, these steps are supported by global investments, which would be about USD 1.8 trillion between 2010 and 2030 for all infrastructure projects in urban cities. These projects require digital workplace services to be outsourced to third parties to increase the productivity of their projects.
Further, the region is witnessing an explosion of new cloud tools adopted for hybrid and multi-cloud environments. At the same time, established cloud platforms are pivoting to fit into the new hybrid reality. The large public cloud providers are ramping up tools to support hybrid cloud operations, including management, computing, networking, and security offerings.
Managed Digital Workplace Services Industry Overview
The managed digital workplace services market is highly competitive and consists of several major players. In terms of market share, a few of the major players currently dominate the market. Many companies are increasing their market presence by securing new contracts and tapping new markets.
In September 2022, IBM announced its plans to acquire Dialexa, a significant digital product engineering services organization in the United States, to help organizations drive innovation and achieve their digital growth goals. The acquisition is expected to broaden the product engineering capabilities of IBM and provide clients with full-service digital transformation solutions.
In July 2022, IBM announced the acquisition of Databand.ai, a leading provider of data observability software that assists enterprises in resolving data issues, such as errors, pipeline failures, and low quality, before they impact their bottom line. Today’s announcement expands IBM’s software portfolio across data, AI, and automation to cover the spectrum of observability and assists businesses in ensuring that reliable data is delivered to the appropriate users at the right time.
Additional Benefits:
The market estimate (ME) sheet in Excel format
3 months of analyst support
Read the full report: https://www.reportlinker.com/p06472495/?utm_source=GNW
About Reportlinker
ReportLinker is an award-winning market research solution. Reportlinker finds and organizes the latest industry data so you get all the market research you need – instantly, in one place.
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Artificial Intelligence
Keyrus expands its data nearshore services connecting Portugal’s talent with the Dach Region, Netherlands and Nordic Countries
LISBON, Portugal, May 7, 2024 /PRNewswire/ — Keyrus, a global leader in data analytics and digital transformation, is proud to announce the consolidation of developing and delivering data solutions remotely from Portugal. After successfully demonstrating its expertise for over 3 years in the UK, France, and Belgium markets, Keyrus Portugal Nearshore is expanding its offering to the rest of Europe. This significant move establishes a seamless connection between the rich technological talent of Portugal and the robust markets of the Dach Region, Netherlands or Nordic Countries. This strategic initiative not only signifies Keyrus’ unwavering dedication to fostering digital innovation and transformation across the globe but also marks a milestone in its ongoing mission to bridge technological frontiers.
Keyrus Portugal’s focus on data nearshore services highlights the country’s competitive advantages, including its highly skilled technological talent, cutting-edge infrastructure, and geographical and cultural proximity to major European markets. These factors, combined with Keyrus’ deep experience and knowledge in data analytics, cloud solutions, ML, Gen AI, and digital solutions, ensure an unprecedented offering in terms of quality, efficiency, and value.
Javier Riera, Executive Director of Southern Europe at Keyrus, expresses excitement, “Consolidating our data nearshore services heralds a new era of collaboration, uniting Portugal’s top tech talent with leading European businesses. Our goal: deliver personalized resources, aligned with client needs, for efficient implementations and exceptional results.”
About Keyrus
Keyrus is a global consulting and technology company that focuses on making data matter, truly matter, from a human perspective. Since it is not only the data itself that matters, but the opportunities we can develop by leveraging it. A mere means to an end, data, whether big, small, human, complex, historical, prospective, only ever makes sense when it is used to develop experiences, shape understanding, make the best decisions. Our value proposition is founded upon five major groups of services, each comprising multiple offerings:
Automation and artificial intelligence. Human-centric digital experience. Data & analytics enablement. Cloud and security. Business transformation & innovation. At Keyrus, we help our clients to successfully transform themselves to build a better future.
Keyrus employs over 3500 employees and is based in 27+ countries across 4 continents.
Discover more about how Keyrus’ data nearshore services can revolutionize your business & data strategy by visiting nearshore.keyrus.com
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View original content:https://www.prnewswire.co.uk/news-releases/keyrus-expands-its-data-nearshore-services-connecting-portugals-talent-with-the-dach-region-netherlands-and-nordic-countries-302137134.html
Artificial Intelligence
Promoting a Greener Future: Beny Becomes Official Sponsor of the Primeira Liga
MADRID, May 7, 2024 /PRNewswire/ — Beny recently announced that it has become the official sponsor of the Primeira Liga. This sponsorship will cover key events in the second quarter of the match. The announcement has drawn significant attention from both the business and sports communities, as it represents not only a commercial collaboration but also symbolizes the convergence of sports and environmental ideals. As the sponsor, Beny’s brand logo is prominently displayed on stadium fencing at the game venues, further enhancing brand visibility.
As a global leader in providing innovative new energy solutions, Beny’s product range includes photovoltaic DC power transmission and distribution, smart EV charging, and micro energy system, among other fields. With its mission to “Empowering the safe advancement of the new energy sector through AI,” Beny strives to contribute to the global energy transition through technological innovation.
Following Beny’s announcement of becoming the official sponsor, industry experts view this partnership not just as a business venture but also as a powerful statement that sports and environmental initiatives can work hand-in-hand to promote sustainable development. Beny’s General Manager, Jundan Wang, commented on the collaboration, stating, “This is a great opportunity to use football as a platform to spread the idea of green energy to a broader audience. We look forward to seeing players deliver stellar performances in the upcoming games, while Beny continues to innovate in the sustainable energy field, driving industry growth.”
Football is one of the most popular sports in the world, capable of uniting people from diverse backgrounds. This aligns with our aspiration: to offer a more sustainable future to global consumers. The Primeira Liga is renowned for its intense competition, technical excellence, and deep impact on fans. Through its sponsorship of game, Beny hopes to raise awareness and acceptance of green energy among fans, encouraging more people to engage in sustainable practices and contribute to a greener future.
The partnership with the Primeira Liga offers new opportunities and possibilities for both parties. This collaboration represents a win-win situation, not only advancing football as a sport but also supporting global efforts towards a sustainable energy transition. We look forward to witnessing the competitive spirit in the upcoming games and seeing both Beny and the Primeira Liga leave a lasting impression in their respective fields.
View original content:https://www.prnewswire.co.uk/news-releases/promoting-a-greener-future-beny-becomes-official-sponsor-of-the-primeira-liga-302137751.html
Artificial Intelligence
Persistent Transforms Enterprise Data Management with iAURA, a Portfolio of AI-Powered Data Solutions
SANTA CLARA, Calif. and PUNE, India, May 7, 2024 /PRNewswire/ — Persistent Systems (BSE: PERSISTENT) (NSE: PERSISTENT), a global Digital Engineering and Enterprise Modernization leader, announced the launch of Persistent iAURA, a suite of AI-powered data solutions engineered to catalyze business growth. iAURA empowers businesses with seamless deployment and precision in addressing data challenges for AI implementations. The solutions harness AI and ML to uncover hidden patterns, enabling data-driven decision-making, enhanced business intelligence, and automated data quality assurance and reconciliation.
In today’s data-driven world, businesses face challenges in handling large amounts of data while ensuring quality, governance, and cost control, often requiring specialized technical expertise. These challenges hinder strategic decision-making and impede growth, especially with the rise of AI, which requires access and integration of large amounts of high-quality data. As businesses aim to utilize AI, they face obstacles in utilizing data, including extracting actionable insights, ensuring quality, and automating migration processes. iAURA offers tailored solutions, expediting the transition to AI-driven enterprises, providing a comprehensive approach from data ingestion to insights using analytics and accelerators.
The AI-first solutions for complete enterprise data management in the iAURA portfolio include:
iAURA Insights empowers teams to talk to their data in natural language and get relevant business insights.iAURA Migrate automates and accelerates migration and modernization of data technologies using GenAI-enabled tools. It is a comprehensive suite of solutions that spans across Business Intelligence, ETL, Data Warehouse, among others.iAURA Data Ops ensures AI-driven data quality, data reconciliation, and data freshness.iAURA Platforms aid clients in managing tool choice, governance, security, and cost through data and AI platform services.In initial engagements, the benefits of iAURA have been substantial. With iAURA Insights, Persistent developed virtual agents driven by GenAI to seamlessly guide users on a step-by-step journey from business requirements to proposals. This enabled a leading pharmaceutical company to accelerate proposal response time by 90%.
iAURA is compatible with all major hyperscaler platforms and all leading LLM providers, giving clients the flexibility to deploy on their preferred choice of technologies. By combining advanced software solutions, robust platform capability, and deep implementation expertise, iAURA provides clients with unparalleled agility in deployment models. It integrates Persistent’s IP as accelerators and APIs, ensuring seamless integration and optimal performance.
Bidish Sarkar, Senior Vice President – Data and Analytics, Persistent:”We’re excited to introduce iAURA, a cutting-edge suite of AI-powered data solutions engineered to propel business growth. iAURA optimizes enterprise data management, accelerating the transformation from data ingestion to actionable insights. This enhancement empowers enterprises to expedite their decision-making, time to market, and accelerates the journey to scale GenAI use cases.”
Nandini Tare, Associate Practice Lead, Digital Engineering, HFS Research: “Data plays a critical role in GenAI solutions, accessing enterprise data and driving insights from it is one of the challenges that organizations face in today’s fast paced technology landscape. Persistent’s iAURA, unlocks the true potential of data. It drives growth by empowering organizations to make informed data driven decisions. Its seamless integration and compatibility with all hyperscalers bring flexibility of infrastructure and the ability to contextualize and visualize data accelerates insights for better decision making. The iAURA suite of solutions truly brings a strong proposition that transforms enterprise data into valuable outcomes.”
About Persistent
With over 23,800 employees located in 21 countries, Persistent Systems (BSE & NSE: PERSISTENT) is a global services and solutions company delivering Digital Engineering and Enterprise Modernization. As a participant of the United Nations Global Compact, Persistent is committed to aligning strategies and operations with universal principles on human rights, labor, environment, and anti-corruption, as well as take actions that advance societal goals. With 268% growth since 2020, Persistent is the fastest-growing Indian IT Services brand according to Brand Finance.
www.persistent.com
Forward-looking and Cautionary Statements
For risks and uncertainties relating to forward-looking statements, please visit persistent.com/flcs
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View original content:https://www.prnewswire.co.uk/news-releases/persistent-transforms-enterprise-data-management-with-iaura-a-portfolio-of-ai-powered-data-solutions-302137884.html
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