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Communication Platform as a Service Market worth $45.3 billion by 2027, Growing at a CAGR of 29.4% Report by MarketsandMarkets™

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Chicago, July 20, 2023 (GLOBE NEWSWIRE) — The global Communication Platform as a Service Market size is projected to grow from USD 12.5 billion in 2022 to USD 45.3 billion by 2027, at a Compound Annual Growth Rate (CAGR) of 29.4% during the forecast period, according to a new report by MarketsandMarkets™. The cost effectiveness of CPaaS solutions is expected to drive market growth in the coming years.

Browse in-depth TOC on “Communication Platform as a Service Market
268 – Tables
61 – Figures
288 – Pages

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Scope of the Report

Report Metrics Details
Market size value in 2022 USD 12.5 billion
Market size value in 2027 USD 45.3 billion
Growth rate CAGR of 29.4%
Segments covered By Component, Organization Size, Vertical, and Region
Regions covered North America, Europe, Asia Pacific, Middle East & Africa, and Latin America
Companies covered Major vendors include Twilio (US), Sinch (Sweden), Avaya (US), Vonage (US), and Bandwidth (US)

Over the past few years, a rapid increase in disruptive and innovative technologies, such as Artificial Intelligence (AI), Machine Learning (ML), cloud technology, and 5G network, in the communication platform landscape has been observed. AI helps to automate processes and interactions that saves time and resources and allows employees to deal with questions that require high levels of expertise. With the help of cloud-based solutions, vendors can provide various features, such as recording videos, compressing, and sharing videos, without the concerns of storage and security, thereby enhancing the utility of the CPaaS solution. 

By solutions, the message segment is estimated to account for the largest market share in 2022. Message solutions considered in the study include SMS, MMS, social channels (WhatsApp, Facebook Messenger, WeChat, and others), RCS, and Email. Real-time chat messaging and automated chatbots include use cases such as automated appointment reminders, order/shipping updates and confirmations, bulk messaging and group messaging, marketing automation, customer or technical support, and other real-time alerts and push notifications.   

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By organization size, the SMEs segment is expected to grow at a higher CAGR during the forecast period. SMEs are defined as an entity with the number of employees below 1,000. The real-time monitoring capabilities, reliability, scalability, mobility, damage control, user-friendly capabilities, easy integration, increase agility, reduced risk, reduced risk, and increased efficiency are the main reasons encouraging SMEs to adopt the CPaaS solutions and services at a rapid pace. 

By vertical, the IT & Telecom segment is expected to account for the largest share in the market. The majority of telecom vendors are offering CPaaS solutions, including business messaging, enterprise telephony, and telepresence, to deliver cost-effective communication platforms, reducing company expenses and improving productivity. The IT & Telecom sector has the largest market size in the vertical segment of the CPaaS market due to the industry being an early adopter of CPaaS solutions. 

Programmable video is an area of opportunity as organizations look to replicate in-person communication with video. Video communication is one of the most popular modes of communication. It offers a quick and easy way to communicate with people. Programmable video enables customers to integrate video into existing business applications, such as sales software, to add features, such as call-to-call and multifactor authentication. Furthermore, the adoption of video communication applications has drastically increased during the COVID-19 pandemic. This provides great opportunity for vendors offering programmable video solutions. 

Top Trends in Global Communication Platform as a Service Market

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  • The rise of cloud-based communication solutions: Cloud-based communication solutions are gaining popularity because they provide a number of advantages over traditional on-premises systems. Cloud-based solutions are more scalable, dependable, and cost-effective.
  • The increasing demand for real-time communication: Businesses need to be able to connect with consumers and workers in real time. CPaaS solutions may assist organizations in providing real-time communication across a range of channels such as phone, video, and messaging.
  • The growing popularity of chatbots: Chatbots are gaining popularity because they can assist organizations in automating customer care activities and providing 24/7 support. Chatbots may be created and deployed using CPaaS platforms, and they can be linked with a range of different corporate applications.
  • The increasing adoption of artificial intelligence (AI): AI is being employed in CPaaS solutions to assist organizations enhance the quality of their communication. For example, artificial intelligence (AI) may be used to analyze customer interactions and detect trends, which can then be utilized to improve the customer experience.
  • The growing demand for global communication: Because businesses are increasingly functioning in a global economy, they must be able to interact with consumers and workers all over the world. Businesses may benefit from CPaaS solutions by providing worldwide communication via a number of channels.

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Key Industry Development

  • The rise of 5G: 5G is the next generation of cellular network technology, and its influence on the CPaaS industry is projected to be enormous. 5G will deliver faster speeds, reduced latency, and larger capacity than 4G, allowing CPaaS companies to provide more sophisticated communication services.
  • The growth of the IoT: As billions of devices connect to the internet, new possibilities for CPaaS providers emerge. IoT devices may be connected and interact with one another using CPaaS solutions.
  • Growing AI adoption: AI is being utilized in CPaaS solutions, which may assist organizations in improving the quality of their communication. For example, artificial intelligence (AI) may be used to analyze customer interactions and detect trends, which can then be utilized to improve the customer experience.
  • The convergence of CPaaS with other cloud-based services: CPaaS is integrating with other cloud-based services such as CRM, ERP, and customer support. This opens up new possibilities for firms to combine communication with other business operations.
  • The increasing demand for security: As organizations rely increasingly on cloud-based communication solutions, so does the requirement for security. To secure their clients’ data, CPaaS suppliers are implementing additional security measures.

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Artificial Intelligence

APIX and RBI Join Forces to Drive Financial Innovation Through HaRBInger 2024 Hackathon

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SINGAPORE, June 21, 2024 /PRNewswire/ — APIX, the leading global collaborative innovation platform for financial institutions and fintechs across over 90 countries, today announced its partnership with the Reserve Bank of India (RBI) to host the prestigious HaRBInger 2024 hackathon. This landmark collaboration aims to bring together the brightest minds from around the world to develop cutting-edge solutions that enhance the security and inclusivity of the financial ecosystem.

Under the overarching themes of Combatting Fraud and Financial Inclusion for the Differently-abled, the hackathon challenges participants to tackle four critical problem statements focused on real-time fraud detection, ensuring transaction anonymity, identifying mule accounts, and empowering the visually impaired in financial transactions.
“At APIX Platform, we are thrilled and proud to once again partner with Reserve Bank of India (RBI) for HaRBInger,” shares Umang Moondra, CEO of APIX. “Reserve Bank of India (RBI) has led from the front in driving innovation in the financial services sector, and HaBRInger 2024’s focus on critical challenges related to fostering security, integrity, transparency, trust and inclusivity in digital transactions, is a testament to the leadership role that they play.”
As a trusted platform utilised by major banks and regulators worldwide, APIX is uniquely positioned to empower innovators and accelerate their journey toward bringing innovative ideas to life. Leveraging innovative technologies such as AI/ML, APIs, Data Analytics, and more, HaRBInger 2024 participants will have the opportunity to create solutions that drive meaningful change and leave a lasting impact on the financial services industry.
The hackathon welcomes individuals, teams, and enterprises from diverse backgrounds and geographies to participate, offering a platform to showcase their skills on a global stage. With exciting prizes up for grabs, including INR 40,00,000 (~USD 48,000) for the winner in each problem statement category and a special prize of INR 20,00,000 (~USD 24,000) for the best all-woman team, the opportunities are substantial.
Registration for HaRBInger 2024 started on June 7, 2024, and will unfold in four exciting phases on the APIX Platform: screening of entries, shortlisting for solution development, solution development with mentoring and support, and the selection of winners.
Don’t miss this opportunity to collaborate with like-minded innovators, gain exposure to industry leaders, and shape the future of finance on the APIX Platform.
For media inquiries or additional details about HaRBInger 2024, please contact [email protected].
For more information and to register now, visit HaRBInger 2024 at: https://hackolosseum.apixplatform.com/h1/harbinger2024
About APIX:
APIX is a collaborative innovation platform for fintechs and innovators across 90+ countries, empowering Financial Institutions to accelerate their innovation journey. 
Major banks, insurers, and regulators in the world use APIX to rapidly discover, test, and evaluate solutions by running comprehensive innovation programs, which include innovation challenges and hackathons. 
Ideas are everywhere. Bring the best to the table with APIX. Collaborate to innovate today at www.apixplatform.com.  
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Artificial Intelligence

Maxterial Raises nearly $8 Million in Series A Funding

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Reinforces Position as a Disruptive Force in Material Science Innovation

PLEASANTON, Calif., June 20, 2024 /PRNewswire/ — Maxterial, a technology company dedicated to pioneering advancements in material science including the commercialization of advanced coatings, has announced the successful closure of its Series A funding round, raising nearly $8 million. This milestone underscores Maxterial’s rising influence in disruptive material science technologies and its commitment to reshaping traditional industry norms with dynamic and environmentally responsible solutions.
Led by CEO Dr. Mehdi Kargar and Chief Technology Officer Dr. Amy Haghdoost, Maxterial has pioneered material science advancements for nearly a decade. The company’s lean approach to reaching the product-growth fit stage has garnered widespread acclaim, attracting a range of customers and influential investors, including Peter Thiel’s Breakout Labs, Pierre Omidyar’s UP2398, and corporate innovation leaders like Saint-Gobain and Anglo American.
The Series A funding round, led by Helios Climate Ventures, with participation from global corporation QEMETICA (formerly Ciech), solidifies Maxterial’s position as a leader in climate-conscious innovation. This capital enables Maxterial to accelerate its R&D efforts, including large-scale trials, expand its products, and scale operations in North America and Europe.
“We are thrilled to have secured nearly $11 million to date in equity financing, which reflects the confidence investors have in our vision, our unique go-to-market strategies, and the transformative potential of our technology,” said Dr. Mehdi Kargar, CEO of Maxterial. “This scalable platform fits many markets in urgent need of dynamic, sustainable solutions. Series A funding enables us to drive transformational growth across multiple industries.”
Maxterial replaces environmentally harmful and energy-inefficient processes using Hexavalent Hard Chrome (H-Chrome) with a superior solution that is safe, environmentally friendly, and cost effective at a time when material science startups have struggled to attract investment. The company breaks those cycles by delivering unique synergies that integrate the needs of investors, customers, supply chains, and industry experts with a product and service model that delivers exceptional performance, accelerates change and mitigates risk.
Maxterial has already gained significant initial traction. Ongoing trials in Europe and North America are attracting early adopters eager for cutting-edge solutions. By prioritizing sustainability, performance, and scalability, Maxterial can protect against wear, heat, and corrosion, reduce carbon footprint, and eliminate toxic materials like hexavalent chromium.
“We set out to create a company that delivers exceptional technology and exceptional returns,” notes Dr. Kargar. “As we accelerate our implementation, we want to share our insights and expertise with fellow entrepreneurs, industry leaders, and investors interested in driving positive change.”
For media inquiries, please contact:
Carmen FerrignoChief Marketing Officer, MaxterialPhone: 215.287.3658Email: [email protected]
About Maxterial:Maxterial is a Bay Area technology company dedicated to pioneering advancements in material science, including the commercialization of advanced coatings. Founded in 2015, Maxterial leverages an eco-systemic lean tech approach to develop innovative solutions that protect against wear, heat, and corrosion while reducing carbon footprint and eliminating toxic materials from industrial processes. Maxterial is committed to driving responsible transformation in the material science industry through thought leadership, innovation, and collaboration that inspires others to embrace responsible innovation.
To learn more, visit Maxterial.com
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Artificial Intelligence

Altair Named a Leader in the June 2024 Gartner® Magic Quadrant™ for Data Science and Machine Learning Platforms

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Altair recognized in the report’s Leaders’ Quadrant for Completeness of Vision and Ability to Execute
TROY, Mich., June 20, 2024 /PRNewswire/ — Altair (Nasdaq: ALTR), a global leader in computational intelligence, today announced that it has been positioned by Gartner as a Leader in the Magic Quadrant for Data Science and Machine Learning Platforms for its offering, Altair® RapidMiner®. The evaluation was based on specific criteria that analyzed the company’s overall Completeness of Vision and Ability to Execute.

According to the report, “Leaders in this market have a mature, refined, and targeted company and platform strategy that incorporates and leverages generative AI (GenAI) to drive their customers’ business value. They see opportunities for leveraging GenAI that other providers may not see or have made significant investments above and beyond standard offerings. They have the capability to innovate at a speed that outperforms other vendors. In addition, they can clearly articulate how they provide value to the multiple types of personas involved in the process of building data science and machine learning models.” 
“We believe being named as a Leader in this latest report validates what we have known for years: Altair has one of the market’s most unique, most comprehensive offerings for data analytics and machine learning,” said James R. Scapa, founder and chief executive officer, Altair. “For us, this placement is also a testament to our unmatched vision, which has defined us since our inception. We are pioneers that define what it means to be at the forefront of technological innovation and computational intelligence. I am incredibly proud of where Altair stands today, and I look forward to the strides we continue to make each day.”
Magic Quadrant reports are a culmination of rigorous, fact-based research in specific markets, providing a wide-angle view of the relative positions of the providers in markets where growth is high and provider differentiation is distinct. Providers are positioned into four quadrants: Leaders, Challengers, Visionaries and Niche Players. The research enables you to get the most from market analysis in alignment with your unique business and technology needs.
View a complimentary copy of the Magic Quadrant report to learn more about Altair’s strengths and cautions, among other provider offerings, at https://web.altair.com/gartner-magic-quadrant-for-data-science-and-machine-learning-platforms-2024.
Gartner Disclaimer
Gartner, Magic Quadrant for Data Science and Machine Learning Platforms, Afraz Jaffri, Aura Popa, Peter Krensky, Jim Hare, Raghvender Bhati, Maryam Hassanlou, Tong Zhang, 17 June 2024.
GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally, and MAGIC QUADRANT is a registered trademark of Gartner, Inc. and/or its affiliates and are used herein with permission. All rights reserved.
Gartner does not endorse any vendor, product or service depicted in our research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
About Altair
Altair is a global leader in computational intelligence that provides software and cloud solutions in simulation, high-performance computing (HPC), data analytics, and AI. Altair enables organizations across all industries to compete more effectively and drive smarter decisions in an increasingly connected world – all while creating a greener, more sustainable future. To learn more, please visit www.altair.com.
Media contacts
Altair Corporate                                           
Altair Investor Relations
Bridget Hagan                                             
Stephen Palmtag
+1.216.769.2658                                         
+1.669.328.9111
[email protected]                       
[email protected]
Altair Europe/The Middle East/Africa
Charlotte Hartmann
+49 7031 6208 0
[email protected]
 
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