Artificial Intelligence

Call Center AI Market Size is projected to reach USD 8.4 Billion by 2031, growing at a CAGR of 21%: Straits Research

Published

11 months ago

August 1, 2023

New York, United States, Aug. 01, 2023 (GLOBE NEWSWIRE) — The contact center business is one of the most critical areas and a substantial source of revenue for developing nations like China and India. Call centers have demanding working conditions on an emotional, physical, and cerebral level. It calls for managing busy schedules, tight financial constraints, placating irate clients, modifying shift timings, and many other things. A call center representative is expected to fulfill the essential criterion of delivering exceptional client satisfaction in the midst of this. The agent is supposed to listen to the customer’s problem carefully, assess it, and offer a workable solution from the call’s beginning to its conclusion. As a result, the company gains the customer’s trust and long-term affiliation. Positive feedback from a satisfied customer is crucial for the agent’s and the organization’s growth. A satisfying survey usually makes more money for the contact centers. However, a call center agent’s chances of maintaining a long-term relationship with the business are reduced by high attrition rates and slow career advancement. Additionally, some call centers continue to use antiquated technologies like IVRs, which route calls to the first person on duty and the Roll Over to the Next Agent (RONA) option in the event of an employee absence.

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A.I.’S Epoch-Making Role In Small And Large Industry Verticals And Increased Trend For Call-Center On Cloud Are Driving The Market Growth

The adoption of cloud-based contact centers is expected to increase demand for call center artificial intelligence (A.I.) and speed up market growth. Agents can access real-time customer information through cloud-based technologies from any location. Furthermore, full-time employees are not required to come into the office because of the ability of agents to work remotely provided by cloud-based call center A.I. solutions. Suppliers of artificial intelligence (A.I.) for call centers have developed a functional architecture that divides the processing of the end-user infrastructure between two locations. In addition, Small and Medium Enterprises (SMEs) are urged to use AI-backed customer service solutions because they must toil through tedious activities. Market expansion is anticipated to be fueled by rising awareness of the novel aspects of A.I. technology and how it increases productivity. Large call centers have a tonne of client data that needs to be managed effectively in local and international locations. Consequently, call center software implementation allows workers from many disciplines to communicate and share accurate information. Additionally, it enables administrators to use a web browser to access share points hosted on the vendor’s servers.

Report Scope

Report Metric	Details
Market Size by 2031	USD 8.4 billion
Market Size in 2022	USD 1.5 billion
CAGR	21% (2022-2030)
Historical Data	2020-2021
Base Year	2022
Forecast Period	2023-2031
Forecast Units	Value (USD Billion)
Report Coverage	Revenue Forecast, Competitive Landscape, Growth Factors, and Trends
Segments Covered	By Component, By Deployment Type, By Application
Geographies Covered	North America, Europe, Asia-Pacific, LAME and Rest of the World
Key Companies Profiled/Vendors	IBM (us), Microsoft (U.S.), Oracle (U.S.), AWS (U.S.), Avaya (U.S.), Google (U.S.), Haptik (India), Zendesk (U.S.), Conversica (U.S.), Nuance Communications (U.S.), Inbenta Technologies (U.S.), Kore.ai (U.S.), EdgeVerve Systems (India), SAP (Germany), Avaamo (U.S.), Talkdesk (U.S.), Pypestream (U.S.), NICE inContact (U.S.), Creative Virtual (U.K.), and Artificial Solutions (Spain).
Key Market Opportunities	Robotic Process Automation
Key Market Drivers	Increasing trend for call-center solutions on the cloud

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Regional Insights

Due to the presence of leading manufacturers, North America dominates the call center A.I. market. The market is expanding due to quick technical advancements and a rise in the usage of AI-based solutions in the region. One of the biggest insurance providers in the U.S., MetLife, implemented an A.I. system to enhance replies. The method improves customer service interactions by assisting personnel tracking and monitoring customers’ moods throughout talks. According to a global survey conducted by MIT, almost 90% of North American businesses have incorporated artificial intelligence (A.I.) into their systems to improve customer experience, which will support the region’s dominance in the market during the forecast period.

More than 50% of the population in Asia-Pacific is predicted to rapidly accept technological advancements, including those hosted by A.I., which will result in a significant change in the region. The regional call center A.I. market is dominated by well-known companies like IBM, Microsoft, Google, and AWS. The Watson Assistant from IBM assists with providing prompt customer service and motivates staff to work well. Based on previous data, chat or phone logs are imported into Watson’s Assistant and utilized to respond to questions and requests from actual users. A search can be performed on the firm’s website or third-party tools using Watson’s Search Skill feature. SMEs and large businesses in APAC are becoming more conscious of and compliant with governmental regulations.

Germany leads the European call-center A.I. market, followed by the U.K. The British United Provident Association Limited (Bupa), a UK-based insurer, integrated artificial intelligence in its call center in July 2019.

Based on the countries in the area, Brazil is the one that controls the market. Due to growing client interaction on social media platforms, increased data collecting through social media, the Internet of Things (IoT), and advancements in image technology, the market in the region is anticipated to increase.

Key Highlights

The Global Call Center AI Market size is projected to reach a value of USD 8.4 billion by 2031, registering a CAGR of 21% during the forecast period 2023-2031.
Based on the component, it is further divided into Compute Platform, Solutions, and Services, where solution dominates the market.
Based on deployment type, it is bifurcated into cloud and on-premises.
By application is divided into two BFSI and Healthcare.
Depending on the region, the market is analyzed in North America, Asia-Pacific, Europe, and LAMEA. North America dominates the market.

Competitive Landscape

With the new emerging business in the market, there is intense competition among businesses to provide the best services to their clients. A.I. can play a significant role in enhancing the productivity of SMEs by handling routine and mundane interactions. Companies can utilize A.I. to prevent response delays. It serves as the best example of optimizing time across channels. Furthermore, public-private partnerships, as well as government funding, have helped companies to configure and launch new products and services rapidly. Some of the notable players in the market are IBM (us), Microsoft (U.S.), Oracle (U.S.), AWS (U.S.), Avaya (U.S.), Google (U.S.), Haptik (India), Zendesk (U.S.), Conversica (U.S.), Nuance Communications (U.S.), Inbenta Technologies (U.S.), Kore.ai (U.S.), EdgeVerve Systems (India), SAP (Germany), Avaamo (U.S.), Talkdesk (U.S.), Pypestream (U.S.), NICE inContact (U.S.), Creative Virtual (U.K.), and Artificial Solutions (Spain).

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Global Call Center AI Market Segmentation

By Component

Compute Platform
Solutions
Services

By Deployment Type

Cloud
On-premises

By Application

BFSI
Retail & E-commerce
Telecom
Healthcare
Media & Entertainment

By Region

North America
Europe
Asia-Pacific
LAMEA

TABLE OF CONTENT

EXECUTIVE SUMMARY
RESEARCH SCOPE & SEGMENTATION
1. Research Objectives
2. Market Definition
3. Limitations & Assumptions
4. Market Scope & Segmentation
5. Currency & Pricing Considered
MARKET OPPORTUNITY ASSESSMENT
1. Emerging Regions / Countries
2. Emerging Companies
3. Emerging Applications / End Use
4. Investment Landscape
5. New Business Models / Revenue Streams
6. TAM
MARKET TRENDS
1. Drivers
2. Market Warning Factors
3. Latest Macro Economic Indicators
4. Geopolitical Impact
5. Human Factors
6. Technology Factors
MARKET ASSESSMENT
1. Porters Five Forces Analysis
2. Value Chain Analysis
3. Sales And Distribution Channel Analysis
4. Case Study Analysis
5. Patent Analysis
6. M & A Agreements & Collabration Analysis
ESG TRENDS
GLOBAL CALL CENTER AI MARKET SIZE ANALYSIS
1. Global Call Center AI Market Introduction
2. By Component
  1. Introduction
    1. Component By Value
  2. Compute Platform
    1. By Value
  3. Solutions
    1. By Value
  4. Services
    1. By Value
3. By Deployment Type
  1. Introduction
    1. Deployment Type By Value
  2. Cloud
    1. By Value
  3. On-Premises
    1. By Value
4. By Application
  1. Introduction
    1. Application By Value
  2. BFSI
    1. By Value
  3. Retail & E-Commerce
    1. By Value
  4. Telecom
    1. By Value
  5. Healthcare
    1. By Value
  6. Media & Entertainment
    1. By Value
NORTH AMERICA MARKET ANALYSIS
1. Introduction
2. By Component
  1. Introduction
    1. Component By Value
  2. Compute Platform
    1. By Value
  3. Solutions
    1. By Value
  4. Services
    1. By Value
3. By Deployment Type
  1. Introduction
    1. Deployment Type By Value
  2. Cloud
    1. By Value
  3. On-Premises
    1. By Value
4. By Application
  1. Introduction
    1. Application By Value
  2. BFSI
    1. By Value
  3. Retail & E-Commerce
    1. By Value
  4. Telecom
    1. By Value
  5. Healthcare
    1. By Value
  6. Media & Entertainment
    1. By Value
5. U.S.
  1. By Component
    1. Introduction
      1. Component By Value
    2. Compute Platform
      1. By Value
    3. Solutions
      1. By Value
    4. Services
      1. By Value
  2. By Deployment Type
    1. Introduction
      1. Deployment Type By Value
    2. Cloud
      1. By Value
    3. On-Premises
      1. By Value
  3. By Application
    1. Introduction
      1. Application By Value
    2. BFSI
      1. By Value
    3. Retail & E-Commerce
      1. By Value
    4. Telecom
      1. By Value
    5. Healthcare
      1. By Value
    6. Media & Entertainment
      1. By Value
6. Canada
EUROPE MARKET ANALYSIS
1. Introduction
2. By Component
  1. Introduction
    1. Component By Value
  2. Compute Platform
    1. By Value
  3. Solutions
    1. By Value
  4. Services
    1. By Value
3. By Deployment Type
  1. Introduction
    1. Deployment Type By Value
  2. Cloud
    1. By Value
  3. On-Premises
    1. By Value
4. By Application
  1. Introduction
    1. Application By Value
  2. BFSI
    1. By Value
  3. Retail & E-Commerce
    1. By Value
  4. Telecom
    1. By Value
  5. Healthcare
    1. By Value
  6. Media & Entertainment
    1. By Value
5. U.K.
  1. By Component
    1. Introduction
      1. Component By Value
    2. Compute Platform
      1. By Value
    3. Solutions
      1. By Value
    4. Services
      1. By Value
  2. By Deployment Type
    1. Introduction
      1. Deployment Type By Value
    2. Cloud
      1. By Value
    3. On-Premises
      1. By Value
  3. By Application
    1. Introduction
      1. Application By Value
    2. BFSI
      1. By Value
    3. Retail & E-Commerce
      1. By Value
    4. Telecom
      1. By Value
    5. Healthcare
      1. By Value
    6. Media & Entertainment
      1. By Value
6. Germany
7. France
8. Spain
9. Italy
10. Russia
11. Nordic
12. Benelux
13. Rest Of Europe
APAC MARKET ANALYSIS
1. Introduction
2. By Component
  1. Introduction
    1. Component By Value
  2. Compute Platform
    1. By Value
  3. Solutions
    1. By Value
  4. Services
    1. By Value
3. By Deployment Type
  1. Introduction
    1. Deployment Type By Value
  2. Cloud
    1. By Value
  3. On-Premises
    1. By Value
4. By Application
  1. Introduction
    1. Application By Value
  2. BFSI
    1. By Value
  3. Retail & E-Commerce
    1. By Value
  4. Telecom
    1. By Value
  5. Healthcare
    1. By Value
  6. Media & Entertainment
    1. By Value
5. China
  1. By Component
    1. Introduction
      1. Component By Value
    2. Compute Platform
      1. By Value
    3. Solutions
      1. By Value
    4. Services
      1. By Value
  2. By Deployment Type
    1. Introduction
      1. Deployment Type By Value
    2. Cloud
      1. By Value
    3. On-Premises
      1. By Value
  3. By Application
    1. Introduction
      1. Application By Value
    2. BFSI
      1. By Value
    3. Retail & E-Commerce
      1. By Value
    4. Telecom
      1. By Value
    5. Healthcare
      1. By Value
    6. Media & Entertainment
      1. By Value
6. Korea
7. Japan
8. India
9. Australia
10. Taiwan
11. South East Asia
12. Rest Of Asia-Pacific
MIDDLE EAST AND AFRICA MARKET ANALYSIS
1. Introduction
2. By Component
  1. Introduction
    1. Component By Value
  2. Compute Platform
    1. By Value
  3. Solutions
    1. By Value
  4. Services
    1. By Value
3. By Deployment Type
  1. Introduction
    1. Deployment Type By Value
  2. Cloud
    1. By Value
  3. On-Premises
    1. By Value
4. By Application
  1. Introduction
    1. Application By Value
  2. BFSI
    1. By Value
  3. Retail & E-Commerce
    1. By Value
  4. Telecom
    1. By Value
  5. Healthcare
    1. By Value
  6. Media & Entertainment
    1. By Value
5. UAE
  1. By Component
    1. Introduction
      1. Component By Value
    2. Compute Platform
      1. By Value
    3. Solutions
      1. By Value
    4. Services
      1. By Value
  2. By Deployment Type
    1. Introduction
      1. Deployment Type By Value
    2. Cloud
      1. By Value
    3. On-Premises
      1. By Value
  3. By Application
    1. Introduction
      1. Application By Value
    2. BFSI
      1. By Value
    3. Retail & E-Commerce
      1. By Value
    4. Telecom
      1. By Value
    5. Healthcare
      1. By Value
    6. Media & Entertainment
      1. By Value
6. Turkey
7. Saudi Arabia
8. South Africa
9. Egypt
10. Nigeria
11. Rest Of MEA
LATAM MARKET ANALYSIS
1. Introduction
2. By Component
  1. Introduction
    1. Component By Value
  2. Compute Platform
    1. By Value
  3. Solutions
    1. By Value
  4. Services
    1. By Value
3. By Deployment Type
  1. Introduction
    1. Deployment Type By Value
  2. Cloud
    1. By Value
  3. On-Premises
    1. By Value
4. By Application
  1. Introduction
    1. Application By Value
  2. BFSI
    1. By Value
  3. Retail & E-Commerce
    1. By Value
  4. Telecom
    1. By Value
  5. Healthcare
    1. By Value
  6. Media & Entertainment
    1. By Value
5. Brazil
  1. By Component
    1. Introduction
      1. Component By Value
    2. Compute Platform
      1. By Value
    3. Solutions
      1. By Value
    4. Services
      1. By Value
  2. By Deployment Type
    1. Introduction
      1. Deployment Type By Value
    2. Cloud
      1. By Value
    3. On-Premises
      1. By Value
  3. By Application
    1. Introduction
      1. Application By Value
    2. BFSI
      1. By Value
    3. Retail & E-Commerce
      1. By Value
    4. Telecom
      1. By Value
    5. Healthcare
      1. By Value
    6. Media & Entertainment
      1. By Value
6. Mexico
7. Argentina
8. Chile
9. Colombia
10. Rest Of LATAM
COMPETITIVE ASSESSMENT
1. Adoption Matrix
2. Call Center AI Market Share By Manufacturers
3. Call Center AI Market Ranking By Revenue For Manufacturers
4. Average Price By Manufacturers
5. Vendor Footprint Analysis
MARKET PLAYERS ASSESSMENT
1. IBM (Us)
  1. Overview
  2. Business Information
  3. Revenue
  4. ASP
  5. Gross Margin
  6. Swot Analysis
  7. Recent Developmments
2. Microsoft (U.S.)
3. Oracle (U.S.)
4. AWS (U.S.)
5. Avaya (U.S.)
6. Google (U.S.)
7. Haptik (India)
8. Zendesk (U.S.)
9. Conversica (U.S.)
10. Nuance Communications (U.S.)
11. Inbenta Technologies (U.S.)
12. Kore.Ai (U.S.)
13. EdgeVerve Systems (India)
14. SAP (Germany)
15. Avaamo (U.S.)
16. Talkdesk (U.S.)
17. Pypestream (U.S.)
18. NICE InContact (U.S.)
19. Creative Virtual (U.K.)
20. Artificial Solutions (Spain).
RESEARCH METHODOLOGY
1. Research Data
  1. Secondary Data
    1. Major Secondary Sources
    2. Key Data From Secondary Sources
  2. Primary Data
    1. Key Data From Primary Sources
    2. Breakdown Of Primaries
  3. Secondary And Primary Research
    1. Key Industry Insights
2. Market Size Estimation
  1. Bottom-Up Approach
  2. Top-Down Approach
  3. Market Projection
3. Research Assumptions
  1. Assumptions
4. Limitations
5. Risk Assessment
APPENDIX
1. Discussion Guide
2. Customization Options
3. Related Reports
DISCLAIMER

Table of Content and Figure @ https://straitsresearch.com/report/call-center-ai-market/toc

Market News

The 400 Qubit-Plus Quantum Processor and the Next-Generation IBM Quantum System Two were introduced by IBM in November 2022.
Oracle announced its support for the SC22 Student Cluster Competition in November 2022.
Oracle Interconnect for Microsoft Azure opened a new region in South Africa in October 2022.

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About Straits Research Pvt. Ltd.

Straits Research is a market intelligence company providing global business information reports and services. Our exclusive blend of quantitative forecasting and trends analysis provides forward-looking insight for thousands of decision-makers. Straits Research Pvt. Ltd. provides actionable market research data, especially designed and presented for decision making and ROI.

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Artificial Intelligence

Scorpios’ Summer Cultural Series Redefines AI & Visual Art in Mykonos & Bodrum

Published

24 mins ago

July 3, 2024

CISION (PR Newswire)

scorpios’-summer-cultural-series-redefines-ai-&-visual-art-in-mykonos-&-bodrum

LONDON, July 3, 2024 /PRNewswire/ — Scorpios, the renowned beach concept and creative gathering place, in partnership with art tech pioneers HOFA Gallery, announces ‘Evolving Perspectives’ the second edition of their Encounters summer arts programme. Running from 18 July to 18 September, this 9-week series expands to take place across Scorpios’ two stunning beachfront locations, Mykonos and the newly opened Bodrum. Featuring immersive installations and live music performances, the programme will showcase AI and visual artists, headlined by Joseph Klibansky, Random International, and Sougwen Chung – all revered for pushing the boundaries of art and technology.

Building on the success of 2023’s inaugural edition launched with Turkish AI artist and director Refik Anadol, his special collaboration with the Yawanawa Indigenous communities of Brazil’s Amazon, was regarded as a profound exploration of the relationship between human consciousness and nature. Over half a million people attended last year’s programme, generating $3 million in artwork sales, with Refik Anadol’s Yawanawa heritage project alone selling out in hours and raising $1.5 million for the preservation campaign.
HOFA Co-founder Elio D’Anna says: “The 2023 season of Encounters was a groundbreaking and very successful programme that brought together AI and digital artists, musicians, and an audience of global changemakers and creatives through a series of live performances and installations.
“This year’s ‘Evolving Perspectives’ programme continues to push boundaries, making it the most exciting synchronisation of visual art and cultural engagement, while also delivering a very powerful message on the power of AI and human-machine collaboration to help us achieve a more harmonious coexistence with nature.”
The Mykonos lineup headlines Dutch contemporary artist Joseph Klibansky from 18-21 July 2024. Celebrated for his innovative use of technology in art and sculpture, will present ‘Tree of Life’ merging digital art with environmental stewardship. This collection creates a unified visual narrative rich in depth and storytelling, featuring intricate patterns and vibrant colours inspired by nature. The new ‘Tree of Life’ collection includes a large-scale video sculpture installation to be exhibited at Scorpios Mykonos, along with 1,000 unique digitally painted fine art prints with a matching digital companion. Each artwork boasts its own unique traits, ensuring every piece is one-of-a-kind.
Moreover, Klibansky combines visual art with environmental awareness. For every artwork sold, the partnering non-profit One Tree Planted will plant physical trees in the Amazon.
In Bodrum between 22-25 August 2024, the art group Random International, a German duo with studios in London and Stockholm, will present an immersive installation that invites visitors to engage physically with a seemingly sentient, digital swarm. Titled ‘When Tomorrow Comes’, the work features a custom tracking system and flocking algorithm to create an interactive digital sculpture blending technology with human perception and interaction. 3 sets of 150 limited signed edition prints of ‘When Tomorrow Comes’ will be available for purchase.
A global name in human-machine collaboration, and multi-award winning Chinese-Canadian artist Sougwen 愫君 Chung will perform a live showcase with the robotic system D.O.U.G. (Drawing Operations Unit Generation at Scorpios Bodrum between 5-8 September 2024. The single scheduled performance during that weekend offers a unique opportunity to experience their groundbreaking collaborative work. Chung’s innovative approach to combining human artistry with AI technology has earned them international acclaim, including a spot on TIME Magazine’s TIME100 AI list as one of the world’s most influential people in AI and the TIME Impact Award 2024.
Accompanying the performance will be the debut of ‘Genesis II: Body Machine’, a collection of unique artworks. The works in ‘Body Machine’ speculate on the future of the robotic form intertwined with the human body. Each bespoke work is generated from the artist’s drawing choreography captured in three dimensions and paired with exclusive signed prints.
All prints and digital artworks will be available for purchase through Scorpios Collect.
The headline artist events are also supported by a programme of featured AI and visual artists, encompassing music into these collaborative events, they will take place throughout the 2024 summer season in both Mykonos and Bodrum.
Scorpios Co-Founder Thomas Heyne says: “We use digital art to create holistic experiences. Interaction and immersion enhance the overall experience, taking guests on a journey where they feel inspired. We are excited to welcome Joseph Klibansky, Random International, and Sougwen Chung to this year’s Encounters program, showcasing how AI can teach us about living in harmony with nature.”
WWW.THEHOUSEOFFINEART.COMWWW.SCORPIOS.COMWWW.SCORPIOS.COM/ENCOUNTERSWWW.SCORPIOSCOLLECT.COM
Media contact: Emma-Louise O’Neill; [email protected]; +44 7515 136909
Photo – https://mma.prnewswire.com/media/2452902/Tree_of_Life_Joesph_Klibanksy_HOFA_Gallery.jpg

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Artificial Intelligence

Two Belgian hospitals live with Sectra’s public cloud service for medical imaging based on Microsoft Azure

Published

24 mins ago

July 3, 2024

CISION (PR Newswire)

LINKÖPING, Sweden, July 3, 2024 /PRNewswire/ — Two hospitals in Belgium are successfully live with the public cloud service from international medical imaging IT and cybersecurity company Sectra (STOCKHOLM: SECT-B). As the first to use Sectra One Cloud in the Benelux countries, the two hospitals have begun experiencing the benefits of a cloud service such as improved ability to share resources between the sites and more streamlined workflows.

In the city of Bruges in Belgium, the hospitals AZ Sint Lucas and AZ Sint Jan began their journey to the cloud following a contract with Sectra signed in 2023. As the first in the Benelux countries to adopt Sectra’s enterprise imaging as a fully managed service in the public cloud, these hospitals have now gone live with the service.
One of the main reasons for this shift was the need to streamline operations and enhance collaboration between the two sites. Since 2021, the 23 radiologists and nine trainees of both hospitals have worked together in one single association. Previously, they were unable to work in one environment as they were using two different PACS providers. This made it much harder to collaborate. This need originates from the challenge many hospitals face today of dealing with heavy workloads.
“With an aging population come increasing needs. We are already experiencing a lack of resources and heavier workload. With more and more exams to report on and a shortage of staff, our radiologists are having a hard time coping with the everyday workload. A state-of-the art communal PACS system could help streamline workflow and improve efficiency,” says Dr. Jesse Marrannes, radiologist at AZ Sint-Jan and main medical responsible for this PACS project.
Bart Thielen, Managing Director, Sectra Benelux, adds: “Healthcare today needs to be able to cope with the increasing need for diagnostics and specialized care. Transitioning to the cloud is the first step for hospitals wanting to use new technology to cope with these challenges, as the service offers the needed scalability and security. Many hospitals also deal with staff shortages when it comes to qualified IT staff. I am very happy to offer a solution that will take away some of the stress and resources usually needed to manage the system.”
He continues: “AZ Sint Jan and AZ Sint Lucas pave the way for the transition to public cloud for medical imaging in the Benelux and I’m excited to follow their journey.”
The service is based on Microsoft Azure and fully managed by Sectra. The hospitals saw the potential of the service helping to relieve burden on their IT staff and resources. “The fact that it is a fully managed service and deployed in the cloud gives us more time to focus on the care of our patients rather than on the maintenance of the IT-system and the storage and accessibility of data,” said Annelies Meyns, Head of ICT Applications at AZ Sint Jan, when the project was initiated.
The implementation process began shortly after the contract was signed, with Sectra closely collaborating with hospital teams to ensure a seamless transition. “Moving everything to the cloud is a monumental task, but Sectra’s commitment made it manageable and efficient,” says Jurryt Laleeuwe, Head of ICT Applications at AZ Sint Lucas.
The cloud service is now fully operational, bringing notable enhancements. “The new system has already enhanced our ability to share resources and collaborate on patient cases. The ability to tailor our workflows has also greatly benefited our radiologists, especially for overarching multidisciplinary team meetings” says Dr. Pieter Vandaele, Head of the Department of Radiology at AZ Sint Lucas.
He continues: “The implementation and experience so far have been very positive, and I look forward to seeing the ongoing benefits of this cloud service.”
Sectra’s enterprise imaging solution provides a unified strategy for all imaging needs while lowering operational costs. The scalable and modular solution, with a VNA at its core, allows healthcare providers to grow from ology to ology and from enterprise to enterprise. Visit Sectra’s website to read more about Sectra and why it’s top-ranked in “Best in KLAS.”
About SectraSectra contributes to a healthier and safer society by assisting health systems throughout the world to enhance the efficiency of care, and authorities and defense forces in Europe to protect society’s most sensitive information. The company, founded in 1978, is headquartered in Linköping, Sweden, with direct sales in 19 countries, and distribution partners worldwide. Sales in the 2023/2024 fiscal year totaled SEK 2,964 million. The Sectra share is quoted on the Nasdaq Stockholm exchange. For more information, visit Sectra’s website.
For further information, please contact:Dr. Torbjörn Kronander, CEO and President Sectra AB, 46 (0) 705 23 52 27 Marie Ekström Trägårdh, Executive Vice President Sectra AB and President Sectra Imaging IT Solutions, 46 (0)708 23 56 10
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https://news.cision.com/sectra/r/two-belgian-hospitals-live-with-sectra-s-public-cloud-service-for-medical-imaging-based-on-microsoft,c4007517
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Sectra’s module for breast imaging

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Barrington James Announces Strategic Acquisition of S3 Science Recruitment

Published

24 mins ago

July 3, 2024

CISION (PR Newswire)

barrington-james-announces-strategic-acquisition-of-s3-science-recruitment

LONDON, July 3, 2024 /PRNewswire/ — Barrington James, a global leader in Life Science Recruitment, proudly announces the acquisition of S3 Science Recruitment, a firm renowned for its expertise in drug discovery, medical research, and the broader field of life sciences. Terms of the transaction were not disclosed.

This strategic acquisition marks a significant milestone for Barrington James, enhancing the company’s commitment to expanding its client-service capabilities and supporting the development of cutting-edge technology. This integration will provide clients with greater access to exceptional talent on both a permanent and temporary basis.
Dan Barrington, CEO of Barrington James, stated: “We are thrilled to acquire S3 and expand our Human Capital services in Life Sciences. This acquisition enhances our offerings across Board and Executive partnerships, Permanent Recruitment, Contract Recruitment, Staffing, OSP, and FSP. S3’s expertise in Clinical and Pre-Clinical specializations, both on a temporary and permanent basis, will perfectly complement Barrington James’ comprehensive Life Science services, from Clinical to Post-Marketing, A.I., and beyond. We are excited to collaborate with Alex Barrie, and his team, and we look forward to significantly growing S3 in the coming years.”
Alex Barrie, Director of Recruitment at S3, stated: “Clients of S3 Science Recruitment can expect a seamless transition, marked by the same dedication to excellence and personalized service they have come to rely on. Like Barrington James, we are deeply committed to delivering exceptional value and support to all our clients. By integrating the strengths of both companies, we are not only maintaining our high standards but also elevating them. The exciting integration of S3 Science into Barrington James enables us to offer an even broader and more comprehensive range of staffing solutions, ensuring that our clients benefit from a superior recruitment experience.”
About Barrington James:
Barrington James is a global, industry-leading recruitment business serving the Pharmaceutical, Biotechnology, and Medical Device sectors. With a global presence and a team of hundreds of specialists, we deliver world-class recruitment solutions to life science companies of all sizes. Leveraging a network of over 6 million industry professionals and advanced AI platforms, our expert consultants provide a personalized approach to global life science recruitment. For more information, please visit barringtonjames.com.
About S3 Science Recruitment:
S3 Science Recruitment connects talented individuals with leading organizations and institutions across the UK, Europe, and the United States. Our mission is to enable groundbreaking discoveries and life-saving treatments today. Specializing in drug discovery, medical research, and the broader Life Sciences field, we support the UK’s leadership in developing cures and treatments. Since 2002, S3 Science Recruitment has helped Life Sciences organizations find passionate individuals dedicated to medical advancement, particularly in animal research. We believe attracting talent to this vital industry is just the beginning of greater achievements. For more information, please visit s3science.com.
CONTACT: Amy TilburyHead of [email protected]+44 (0) 1293 776644
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