Artificial Intelligence
Customer Experience Management Market revenue to cross USD 64.14 Billion by 2035, says Research Nester
New York, Aug. 07, 2023 (GLOBE NEWSWIRE) — The global customer experience management market size is expected to expand at ~15.3% CAGR from 2023 to 2035. The market is anticipated to garner a revenue of USD 64.1 billion by the end of 2035, up from a revenue of ~USD 11.6 billion in the year 2022. This growth is due to the increasing need for businesses to optimize the customer experience across different channels, such as web, mobile, and social media. Companies are engaging in customer experience management solutions to provide better service and retain customer loyalty. In a study, 94% of customers who have a good experience with a company are likely to make a repeat purchase. It has been found that companies that are customer-centric are 61% more profitable than companies that aren’t customer-centric. Today, 89% of companies prioritize customer experience in their call centers.
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Additionally, an increasing number of businesses are utilizing analytics to gain insights into customer behavior and preferences, which is expected to drive market growth
Customer Experience Management Market: Key Takeaways
- Market in North America to propel the highest growth
- The cloud segment to garner the highest growth
- Market in Asia Pacific to grow at a highest rate
Deployment Of Digital Technology Such As Artificial Intelligence And Automations to Boost Market Growth
Digital technology enables companies to better understand customer behavior and preferences, allowing them to create more personalized experiences for their customers. Furthermore, automated solutions can help streamline customer service processes and provide faster response times, which can lead to improved customer satisfaction and loyalty. With increased investment in AI technology, companies are able to develop and deploy more sophisticated AI-driven customer experience management tools to better engage customers and understand their needs. There are about 1.3 billion people around the world who are using chatbots today. US, India, Germany, and the United Kingdom are the five countries with the highest number of chatbot users.
Moreover, in 2021, the global total of corporate investments in artificial intelligence (AI) exceeded USD 95 billion. This investment is expected to increase dramatically in the coming years, and this will enable companies to develop more advanced AI-driven chatbots with more natural language processing capabilities. This will allow businesses to better understand their customers’ needs and provide more accurate and personalized responses, resulting in improved customer satisfaction.
Customer Experience Management Market: Regional Overview
The global customer experience management market is segmented into five major regions including North America, Europe, Asia Pacific, Latin America, and the Middle East and Africa region.
Rapid Adoption of AI Driven CEM Solutions to Drive the Growth in the North America Region
The customer experience management market in North American region is estimated to garner the largest revenue by the end of 2035. This is due to the fact that businesses in the North America region are increasingly deploying CEM solutions to deliver superior customer experience and better customer satisfaction. Additionally, consumers in North America are increasingly turning to online platforms to purchase goods and services due to better customer service and feedback. As a result, businesses in the region are investing in customer experience management software to ensure their customers have the best possible experience when engaging with their products and services. A recent study found that 70% of U.S. consumers are more likely to shop with brands that provide consistent experiences both in-store and online.
Moreover, with the U.S. having the most advanced digital infrastructure in the world, it is the ideal place for companies to develop and test out AI-driven projects in a real-world environment. This has allowed the U.S. to take the lead in the development of AI-driven solutions such as automated CEM systems.
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Fast-Growing E-Commerce Sector And Online Shopping To Drive The Growth In The Asia Pacific Region
The customer experience management market in Asia Pacific region is estimated to garner the largest revenue by the end of 2035. As the E-commerce industry grows due to the increasing number of internet users in this region and their growing spending power, customer experience management has become more important. The Chinese e-commerce market generates almost 50% of all transactions worldwide. The number of online retail transactions in China has reached 700 million, and transactions reached USD 2.30 trillion in 2020, and are expected to reach USD 3.50 trillion in 2024.
A growing number of mobile devices and the popularity of social media platforms have also contributed to the growth of online shopping, which has led to a growing demand for personalized experiences for customers. As more customers turn to e-commerce for their shopping needs, businesses must focus on providing exceptional customer experiences. This is done by implementing customer experience management solutions that enable businesses to track customer behavior, measure customer satisfaction, and identify areas of improvement.
Customer Experience Management, Segmentation by Deployment
- Cloud
- On-Premises
The cloud segment in customer experience management market is anticipated to hold the largest revenue by the end of 2035. With the growing trend of digital transformation, organizations are looking for cloud-based solutions to better manage their customer experience. Approximately 79% of businesses around the world use multiple public or private clouds. The cloud will be the first choice for 85% of organizations by 2025. The cloud segment offers advantages such as scalability, flexibility, and cost-effectiveness which allow organizations to reduce their capital expenditure (CAPEX) and operational expenditure (OPEX).
Additionally, cloud-based solutions enhance customer experience and provide access to real-time customer data, which helps organizations to make better decisions. Cloud-based solutions offer organizations the ability to quickly scale up or down depending on their needs, allowing them to quickly adapt to changing customer needs.
Global Customer Experience Management, Segmentation by Touchpoint
- Call Center
- Website
- Mobile Application
- Social Media
It is predicted that the call center sector will have the highest revenue by 2035. This is due to the increasing demand for automated customer experience solutions, such as AI-driven chatbots, which can provide a more efficient and cost-effective way of handling customer service inquiries. More than 69% of all chats are handled by chatbots since they are becoming more and more advanced every year. According to data collected in 2022, 66% of global consumers have used a chatbot in the past year.
Moreover, cloud-based customer relationship management (CRM) solutions provide businesses with the ability to interact with their customers in a personalized manner, enabling businesses to manage customer relationships more effectively. This has led to an increasing adoption of cloud-based CRM solutions by businesses for call center operations, which is expected to drive the growth of the call center segment in the global customer experience management market.
Customer Experience Management, Segmentation by Component
- Solution
- Service
Customer Experience Management, Segmentation by End User
- BFSI
- Retail & Consumer Goods
- IT & Telecom
- Healthcare
- Automotive
- Media & Entertainment
- Government
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Customer Experience Management, Segmentation by Enterprise Size
- Large Enterprise
- SMEs
Few of the well-known market leaders in the global customer experience management market that are profiled by Research Nester are Adobe Inc., Avaya Inc., Genesys Cloud Services, Inc., IBM Corporation, Nice Ltd., Verint Systems Inc., Sprinklr Inc., Medallia Inc., Open Text Corporation, Oracle Corporation, and other key market players.
Recent Development in the Market
- NICE Actimize, a subsidiary of NICE Ltd., developed a solution to the problem of money mules stealing money from financial institutions when traditional payments monitoring systems fail to notice them. Using its first cloud-based Money Mule Defense Solution, the company identifies, investigates, and stops mule account activity throughout the entire customer lifecycle.
- Genesys Cloud Services, Inc., a pioneer in customer experience orchestration on the worldwide cloud, announced on October 31 that KDDI, K.K., had begun rolling out “Cloud Calling for Genesys Cloud CX.” It is powered by Genesys Cloud CX, a cloud-based contact center platform that offers all-in-one functionality.
About Research Nester
Research Nester is a one-stop service provider with a client base in more than 50 countries, leading in strategic market research and consulting with an unbiased and unparalleled approach towards helping global industrial players, conglomerates and executives for their future investment while avoiding forthcoming uncertainties. With an out-of-the-box mindset to produce statistical and analytical market research reports, we provide strategic consulting so that our clients can make wise business decisions with clarity while strategizing and planning for their forthcoming needs and succeed in achieving their future endeavors. We believe every business can expand to its new horizon, provided a right guidance at a right time is available through strategic minds.
Artificial Intelligence
Internet of Things (IoT) in Smart Cities Market: Driving Adoption for a USD 795.98 Billion Future by 2031| SkyQuest Technology
WESTFORD, Mass., July 5, 2024 /PRNewswire/ — According to SkyQuest, the global Internet of Things (IoT) in Smart Cities Market size was valued at USD 148.60 billion in 2022 poised to grow from USD 179.06 billion in 2023 to USD 795.98 billion by 2031, growing at a CAGR of 20.5% in the forecast period (2024-2031).
The innovative IoT based smart city solutions are increasing the demand in various sectors. These solutions include analytics, security, cloud, and network connectivity. One of the major drivers of market expansion in smart cities is the rise of government initiatives and smart city projects. Growth in the use of IoT technologies for control and monitoring is expected to drive the market. High urban population density contributes to the growth. IoT devices, sensors and data analytics are all integrated into the concept of “smart cities” to enhance urban growth, efficiency and sustainability.
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Internet of Things (IoT) in Smart Cities Market Overview:
Report Coverage
Details
Market Revenue in 2023
USD 179.06 billion
Estimated Value by 2031
USD 795.98 billion
Growth Rate
Poised to grow at a CAGR of 20.5%
Forecast Period
2024–2031
Forecast Units
Value (USD Billion)
Report Coverage
Revenue Forecast, Competitive Landscape, Growth Factors, and Trends
Segments Covered
Offering and Application
Geographies Covered
North America, Europe, Asia Pacific, Middle East & Africa, Latin America
Report Highlights
Updated financial information / product portfolio of players
Key Market Opportunities
Evolving IoT Technology and Urban Transformation
Key Market Drivers
Rise in Adoption of IoT Technology
Segments covered in Internet of Things (IoT) in Smart Cities Market are as follows:
OfferingSolutions (Remote Monitoring, Real Time Location System, Data Management, Reporting and Analytics, Security, Network Management), And Services (Professional Services {Consulting, System Integration and Deployment, Support and Maintenance}, And Managed Services)ApplicationSmart Transportation, Smart Building, Utilities, Citizen Services (Education, Healthcare, Public Safety)Request Free Customization of this report:
https://www.skyquestt.com/speak-with-analyst/internet-of-things-in-smart-cities-market
Smart Infrastructure: IoT Offerings Shaping Tomorrow’s Cities
The solutions segment accounted for the largest share and dominate the market. The global internet of things (IoT) in smart cities market offers practical innovative solutions focused on integrated information that stores, processes and acts on large amounts of data generated by networked devices for real-time location system optimization and remote monitoring facilitates better monitoring and faster response.
On the other hand, the services segment of the global market is expected to grow the fastest in the smart city market. First, the challenges of adopting IoT solutions are increasing the need for consulting, integration and managed services, which require specialized skills. Second, cities depend on them tasks are raised to build, deploy and control customized solutions while aiming to maximize the value of IoT systems.
View report summary and Table of Contents (TOC):
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Transforming Urban Living: IoT Applications in Smart Cities
Real-time traffic management, predictive maintenance, and advanced public transport planning enabled by communication technologies and data analytics are the main areas of current innovation and applications in smart transportation in the world. There is scarcity of resources, pollution and traffic, and increased accessibility and security. Transportation is the largest segment in the global market by application.
In the market, public sector service centers are expected to grow rapidly due to the global IoT’s ability to improve lives for its inhabitants. It provides smart classrooms by academically enhancing the learning experience. IoT in healthcare enables smarter, more efficient and more efficient patient management, thus contributing to market expansion. It also provides comprehensive surveillance systems and emergency response measures that affect public safety. They have the potential to improve urban growth, efficiency and quality of life. Growing growth in IoT technology and public safety concerns are driving the rapid growth of the segment.
Smart Cities, Smarter Future: The Role of IoT
The Internet of Things (IoT) is changing the way smart cities work, offering unprecedented connectivity and integration. As cities become more connected, the use of IoT technology seamless integration becomes increasingly important in a sustainable environment. These connected devices and sensors can collect and analyze data in real time, allowing for more informed decision making.
Related Reports:
Internet Of Things (IoT) Market
IoT Security Market
Narrowband-IoT (NB-IoT) Market
Consumer IoT Market
Internet of Things (IoT) Professional Services Market
About Us:
SkyQuest is an IP focused Research and Investment Bank and Accelerator of Technology and assets. We provide access to technologies, markets and finance across sectors viz. Life Sciences, CleanTech, AgriTech, NanoTech and Information & Communication Technology.
We work closely with innovators, inventors, innovation seekers, entrepreneurs, companies and investors alike in leveraging external sources of R&D. Moreover, we help them in optimizing the economic potential of their intellectual assets. Our experiences with innovation management and commercialization has expanded our reach across North America, Europe, ASEAN and Asia Pacific.
Contact:Mr. Jagraj SinghSkyquest Technology1 Apache Way,Westford,Massachusetts 01886USA (+1) 351-333-4748Email: [email protected] Our Website: https://www.skyquestt.com/
Logo: https://mma.prnewswire.com/media/2446095/SkyQuest_Logo.jpg
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Artificial Intelligence
Cloud Security Market Will Surpass USD 147.45 Billion by 2031; Rise of Cloud Computing to Aid Growth| SkyQuest Technology
WESTFORD, Mass., July 5, 2024 /PRNewswire/ — According to SkyQuest, the global Cloud Security Market size was valued at USD 33.5 billion in 2022 and is poised to grow from USD 39.5 billion in 2023 to USD 147.45 billion by 2031, growing at a CAGR of 17.9% in the forecast period (2024-2031).
Increase in complexity of cyberattacks and data breaches has bolstered the demand for novel cloud security solutions around the world. The rising use of cloud technologies and platforms on a global level is also boosting the cloud security market growth. The high use of cloud computing and edge computing services by multiple organizations also creates a high demand for better cloud security infrastructure. The global cloud security market is segmented into type, service model, offering, end user, and region.
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Cloud Security Market Overview:
Report Coverage
Details
Market Revenue in 2023
USD 39.5 billion
Estimated Value by 2031
USD 147.45 billion
Growth Rate
Poised to grow at a CAGR of 17.9%
Forecast Period
2024–2031
Forecast Units
Value (USD Billion)
Report Coverage
Revenue Forecast, Competitive Landscape, Growth Factors, and Trends
Segments Covered
Type, Service Model, End-User and Offering
Geographies Covered
North America, Europe, Asia Pacific, Middle East & Africa, Latin America
Report Highlights
Updated financial information / product portfolio of players
Key Market Opportunities
Digital Transformation Fortifying Cloud Security with AI and ML
Key Market Drivers
Rising demand for Cloud Computing and Cybersecurity through Advanced Data Solutions
Segments covered in Cloud Security Market are as follows:
TypeLegal Issues, Compliance, Governance, Virtualization, Data Security, Interface, Network SecurityService ModelSaaS (Software as a Service), IaaS (Infrastructure as a Service), PaaS (Platform as a Service)End-UserAerospace & Defence, Government, BFSI, Healthcare, IT, Telecommunication, Manufacturing, Retail, Energy & Utilities, Media & Entertainment, OthersOfferingSolutions, ServicesRequest Free Customization of this report:https://www.skyquestt.com/speak-with-analyst/cloud-security-market
Compliance to Remain a Key Cloud Security Concern for All Companies through 2031
Compliance has always been a key part of any security solution and the same is also true for cloud security as well. Regulatory bodies and governments have been implementing stricter laws and mandates to ensure the safety of data on cloud platforms. Ensuring compliance with these norms is essential for any cloud service provider, which is why a security solution that understands and manages compliance is always in demand. Ensuring cross-border compliance could help cloud security companies get more bang for their buck in the future.
Legal issues and data privacy concerns are also estimated to drive up the demand for novel cloud security solutions. Complex legal and regulatory frameworks are also contributing to the high adoption of cloud security with legal security features as well. Data and network security are also important aspects that cloud security providers need to emphasize going forward.
Cloud security Solutions to Remain Essential Securing a Cloud Environment
Cloud security solutions powered by artificial intelligence and other advanced technologies are being developed around the world. Deployment of different solutions for enterprise and individual cloud applications will also create new opportunities for cloud security market players over the coming years. Data loss prevention and disaster recovery are some key features of cloud security solutions that most companies are trying to improve. Meanwhile, the rapid adoption of cloud security is also creating a high demand for cloud security services as well. Cloud security providers are continually focusing on improving their services by offering round-the-clock support and predictive threat management services.
View report summary and Table of Contents (TOC):https://www.skyquestt.com/report/cloud-security-market
High Use of Cloud Platforms and Technologies in the IT Industry Creates an Opportune Setting for Cloud Security Vendors
The information technology (IT) industry has always led the adoption of novel technologies and the cloud is one of them. The rising use of cloud platforms and migration of traditional technologies in cloud environments are boosting the demand for cloud security in the IT industry. The BFSI industry will also offer new moneymaking scope for cloud security providers as it moves towards digitization and the incidence of digital frauds increases. Telecommunication end users are also expected to bolster the demand for novel cloud security solutions as they utilize cloud technology to become digital service providers. Adoption of automation and smart manufacturing practices in the manufacturing space will also promote the use of cloud platform, which in turn, is expected to boost cloud security demand as well.
Cloud security companies have a lot of potential to expand their business in many industry verticals. New companies can focus on providing services to build a strong market presence and then move on to making cloud security solutions to compete with the leading market players.
Related Report:
Cyber Security Market
Network Security Market
Endpoint Security Market
Managed Security Services Market
Application Security Market
About Us:
SkyQuest is an IP focused Research and Investment Bank and Accelerator of Technology and assets. We provide access to technologies, markets and finance across sectors viz. Life Sciences, CleanTech, AgriTech, NanoTech and Information & Communication Technology.
We work closely with innovators, inventors, innovation seekers, entrepreneurs, companies and investors alike in leveraging external sources of R&D. Moreover, we help them in optimizing the economic potential of their intellectual assets. Our experiences with innovation management and commercialization has expanded our reach across North America, Europe, ASEAN and Asia Pacific.
Contact:Mr. Jagraj SinghSkyquest Technology1 Apache Way,Westford,Massachusetts 01886USA (+1) 351-333-4748Email: [email protected] Our Website: https://www.skyquestt.com/
Logo: https://mma.prnewswire.com/media/2446095/SkyQuest_Logo.jpg
View original content:https://www.prnewswire.co.uk/news-releases/cloud-security-market-will-surpass-usd-147-45-billion-by-2031-rise-of-cloud-computing-to-aid-growth-skyquest-technology-302189958.html
Artificial Intelligence
Application Security Market to Surpass USD 17.51 Billion by 2031; Rising Incidence of Cyberattacks to Drive Market | SkyQuest Technology
WESTFORD, Mass., July 5, 2024 /PRNewswire/ — According to SkyQuest, the global Application Security Market size was valued at USD 5.28 Billion in 2022 and is poised to grow from USD 6.08 Billion in 2023 to USD 17.51 Billion by 2031, growing at a CAGR of 14.14 % during the forecast period (2024-2031).
High reliance on applications and growing digitization around the world are key factors that promote the demand for application security. Increasing sophistication and frequency of cyberattacks on a global scale is also predicted to augment the application security market growth trajectory across the forecast period. The imposition of stringent safety mandates by regulatory bodies is also bolstering the demand for better application security solutions. The global application security market is segmented into component, deployment mode, organization size, vertical, and region.
Download a detailed overview:
https://www.skyquestt.com/sample-request/application-security-market
Application Security Market Overview:
Report Coverage
Details
Market Revenue in 2023
USD 6.08 billion
Estimated Value by 2031
USD 17.51 billion
Growth Rate
Poised to grow at a CAGR of 14.14%
Forecast Period
2024–2031
Forecast Units
Value (USD Billion)
Report Coverage
Revenue Forecast, Competitive Landscape, Growth Factors, and Trends
Segments Covered
Type, Component, Deployment Model, Organization Size and Verticals
Geographies Covered
North America, Europe, Asia Pacific, Middle East & Africa, Latin America
Report Highlights
Updated financial information / product portfolio of players
Key Market Opportunities
Increased Number of Sophisticated Attacks
Key Market Drivers
The Rising Demands for Regulatory Compliance within Solution
Segments covered in Application Security Market are as follows:
TypeWeb Application Security, and Mobile Application SecurityComponentSolutions (Security Testing Tools (Static Application Security Testing (SAST), Dynamic Application Security Testing (DAST), Interactive Application Security Testing (IAST), Runtime Application Self-Protection (RASP)) Container Security, API Security, and Others Solution), and Services (Professional Services, (Consulting services, Training & Education, Integration and maintenance, Penetration Testing) Managed Services)Deployment ModeCloud and on-premisesOrganization SizeLarge Enterprises, and Small & Medium EnterprisesVerticalsBFSI, Healthcare, IT & ITES, Telecommunication, Manufacturing, Government and Public Sector, Retail & E-commerce, Education, and OthersRequest Free Customization of this report:
https://www.skyquestt.com/speak-with-analyst/application-security-market
On-premises Deployment of Application Security Solutions is Preferred for its Better Control and Flexibility
On-premises application security solutions and systems are usually handled by a company’s own employees, and this is why they are somewhat safer from cyberattacks or breaches. Little to no involvement of external personnel in the management and operation of on-premises application security is what gives the users and organizations the satisfaction of a better-secured application. Large enterprises are more inclined to opt for such solutions as this requires substantial capital investment and commitment over the long term.
Most application security companies are projected to target cloud deployment owing to rising awareness and acceptance of cloud technologies and platforms. Advancements in cloud computing technologies and the high emphasis of organizations on improving resource utilization are predicted to favor the demand for cloud-based application security solutions in the future.
View report summary and Table of Contents (TOC):
https://www.skyquestt.com/report/application-security-market
Large Enterprises More Inclined to opt for Application Security Solutions Owing to Their High Spending Capacity
Large enterprises use a variety of applications to ensure their operations and infrastructure run as intended. This includes third-party apps as well as internal company applications. The security of these applications is the priority as any lapses in them could lead to devastating data breaches and cyberattacks. Rising spending on large enterprises on improving their cybersecurity and specialized emphasis on application security is also making this segment an important one for application security providers. Small and medium enterprises (SMEs) are also expected to create new opportunities for application security companies in the future as application security becomes more affordable and important.
Software Tools to Remain Quintessential in Creating and Managing Application Security
Application security testing software is a key segment where almost all application security companies are focusing. Ensuring proper testing of application security is an essential task and any lapses in this could lead to vulnerabilities in applications that hackers can exploit. Multiple testing tools and testing approaches are being explored to ensure the efficacy of application security solutions.
Dynamic Application Security Testing (DAST) is gaining massive popularity around the world and all application security companies are trying to take this approach to maximize the security of their offerings. Investing in application security testing tools will never be a bad choice for any company looking to make a mark in the global application security market going forward.
Application security providers need to stay updated with new threats and incorporate the same in their products to stay relevant in the market. Investments in development of new application security solutions with advanced technologies and features should be the focus of upcoming as well as established application security market players in the long run.
Related Report:
Cyber Security Market
Blockchain Identity Management Market
Secure Access Service Edge Market
Zero Trust Security Market
Endpoint Security Market
About Us:
SkyQuest is an IP focused Research and Investment Bank and Accelerator of Technology and assets. We provide access to technologies, markets and finance across sectors viz. Life Sciences, CleanTech, AgriTech, NanoTech and Information & Communication Technology.
We work closely with innovators, inventors, innovation seekers, entrepreneurs, companies and investors alike in leveraging external sources of R&D. Moreover, we help them in optimizing the economic potential of their intellectual assets. Our experiences with innovation management and commercialization has expanded our reach across North America, Europe, ASEAN and Asia Pacific.
Contact:
Mr. Jagraj Singh SkyQuest Technology1 Apache Way,Westford,Massachusetts 01886USA (+1) 351-333-4748Email: [email protected] Our Website: https://www.skyquestt.com/
Logo: https://mma.prnewswire.com/media/2446095/SkyQuest_Logo.jpg
View original content:https://www.prnewswire.co.uk/news-releases/application-security-market-to-surpass-usd-17-51-billion-by-2031-rising-incidence-of-cyberattacks-to-drive-market–skyquest-technology-302189924.html
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