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Transcom ranked as Technology & Service Leader in the 2023 SPARK Matrixâ„¢ Contact Center Outsourcing Services by Quadrant Knowledge Solutions consecutively for the second year

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The Quadrant Knowledge Solutions SPARK Matrixâ„¢ provides competitive analysis & ranking of the leading Contact Center Outsourcing Services vendors.Transcom, with its comprehensive technology and customer experience management, has received strong ratings across the parameters of technology & service excellence and customer impact.MIDDLETON, Mass., Aug. 23, 2023 /PRNewswire/ — Quadrant Knowledge Solutions announced today that it has named Transcom as the 2023 technology & service leader in the SPARK Matrix: Contact Center Outsourcing Services (CCOS), 2023 consecutively for the second year.
The Quadrant Knowledge Solutions’ SPARK Matrixâ„¢ includes a detailed analysis of global market dynamics, major trends, vendor landscape, and competitive positioning. The study provides competitive analysis and ranking of the leading service vendors in the form of its SPARK Matrixâ„¢. The study offers strategic information for users to evaluate different provider capabilities, competitive differentiation, and market position.
According to Abhinav Das, Analyst, Quadrant Knowledge Solutions, “Transcom has emerged as a comprehensive contact center outsourcing service provider. It stands out in the contact center outsourcing space with its comprehensive T:Universe suite, encompassing a range of services like T:Translate, T:Messaging, T:Omni, T:Automate, and T:Perform. The company’s real-time digital innovation approach and digitally embedded operational model have proven to be instrumental in enhancing efficiency and delivering optimal outcomes. The organization’s indigenous AI solution aids the users in CX transformation by optimization of data, knowledge and business operations. Transcom’s customer-centric focus and dedication to excellence enable it to provide superior service quality and enhanced scalability.  “Transcom’s contact center outsourcing services are considered as pragmatic and function with a technology-driven approach, offering clients valuable solutions that align with their organizational goals and end-customer expectations and therefore they have received strong ratings across service excellence and customer impact and has been positioned as a technology & service leader for the 2nd consecutive time in the SPARK Matrix: Contact Center Outsourcing Services, 2023,” adds Abhinav.
“We’re very pleased to receive this recognition, especially at this important point in time. AI is truly disrupting every industry but in particular the CX industry, since it makes it possible for us to deliver a truly superhuman customer experience. We want to thank Quadrant for recognizing not only our technology and service excellence but also the way we drive true change for our clients as an advisor, integrator and transformation partner, helping them to implement AI solutions that give real value”, says Jonas Dahlberg, President & CEO, Transcom.
“Quadrant Knowledge Solutions defines Contact Center Outsourcing Services, as a Contact center outsourcing services refer to the business practice of using third-party service providers to manage customer interactions and communications channels not only via phone but also through VOIP calls, email messages, social media channels, chatbots, and live chats. This third-party service provider takes on the operational responsibilities, resources, and infrastructure, such as telephony systems, customer relationship management (CRM) software, workforce management tools, and reporting mechanisms, for the improvement of the customer experience.”
The contact center outsourcing services have been a popular strategic option for companies looking to improve customer relations and manage operations. These outsourcing partners offer a strong infrastructure and cutting-edge technology, such as IVR systems, CRM tools, and omnichannel communication platforms, to guarantee flawless customer interactions and effective business operations. To improve overall performance, they also provide CX analytics, automation tools, and consultancy for digital transformation. The utilization of outsourcing services allows companies to focus their resources on other important duties while the partners take care of the given work, therefore increasing staff productivity. It is clear that firms in today’s market are becoming more and more aware of the benefits of contact center outsourcing for satisfying rising consumer demands.
Additional Resources:
For more information about Transcom, https://www.transcom.com/ SPARK Matrix: Contact Center Outsourcing Services, 2023About Transcom
Transcom provides digitally enhanced customer experience (CX) services to some of the world’s most ambitious brands. More than 300 clients globally, including disruptive e-commerce players, category redefining FinTech’s, and technology legends rely on us for on-, off-, and nearshoring services.
Transcom’s over 33,000 employees work in 90 contact centers and work-at-home networks across 28 countries, creating brilliant experiences in customer care, sales, content moderation, and back-office services. We help our clients drive their brands forward, customer satisfaction up, and operating costs down.
Media Contacts:
Helene Ruda, Head of Group Communications, TranscomPhone: +46 (0)70 311 7560Email: [email protected] 
About Quadrant Knowledge Solutions
Quadrant Knowledge Solutions is a global advisory and consulting firm focused on helping clients in achieving business transformation goals with Strategic Business and Growth advisory services. At Quadrant Knowledge Solutions, our vision is to become an integral part of our client’s business as a strategic knowledge partner. Our research and consulting deliverables are designed to provide comprehensive information and strategic insights for helping clients formulate growth strategies to survive and thrive in the ever-changing business environments.
For more available research, please visit https://quadrant-solutions.com/market-research/
Contact:Mr Ajinkya IngleQuadrant Knowledge SolutionsRegus Business Center35 Village Road, Suite 100,Middleton Massachusetts 01949,United StatesEmail: [email protected]: (+1) 978-605-1066Connect with us on LinkedIn- https://www.linkedin.com/company/quadrant-knowledge-solutions/Content Source: https://quadrant-solutions.com/press-release/transcom-ranked-as-technology-service-leader-in-the-2023-spark-matrixtm-contact-center-outsourcing-services-by-quadrant-knowledge-solutions-consecutively-for-the-second-year-322 
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ToolsGroup Positioned as the Leader in the 2024 SPARK Matrix for Global Supply Chain Inventory Optimization by QKS Group

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The QKS Group SPARK Matrix™ provides competitive analysis and ranking of the leading Global Supply Chain Inventory Optimization vendors.ToolsGroup with its comprehensive technology and customer experience management, has received strong ratings across the parameters of technology excellence and customer impact.BOSTON, Oct. 10, 2024 /PRNewswire/ — QKS Group has named ToolsGroup as a technology leader in their 2024 SPARK Matrix™ analysis of Global Supply Chain Inventory Optimization Market.

The QKS Group SPARK Matrix™ evaluates vendors based on technology excellence and customer impact. It offers an in-depth analysis of global market dynamics, major trends, vendor landscapes, and competitive positioning. By providing a competitive analysis and ranking of leading technology vendors, the SPARK Matrix delivers strategic insights that help users assess provider capabilities, differentiate competitively, and understand market positions.
ToolsGroup was chosen as a leader in the 2024 SPARK Matrix for Global Supply Chain Inventory Optimization due to its outstanding capabilities in optimizing cloud costs and enhancing operational efficiency in complex multi-cloud environments.
QKS Group defines a Global Supply Chain Inventory Optimization as “a strategic process of maintaining an ideal amount of inventory and keeping the right balance between capital investment and service-level goals, across multiple Stock Keeping Units (SKUs). The aim is to minimize the inventory holding cost while fulfilling customer demand. Inventory Optimization leverages historical data, advanced analytics, and generative AI to ensure optimum stock levels at the right time. It also takes into consideration the volatility, risks, and probable disruptions in the supply chain and reduces unnecessary costs, stockouts, and overstocking while optimizing stock levels.”
According to Dharun, Analyst at QKS Group, “ToolsGroup has established itself as a technology leader in the global supply chain inventory optimization market by offering AI-driven, self-adaptive demand and inventory models. The solution automatically defines the optimal inventory mix across multi-echelon supply chains, ensuring high service levels while minimizing costs. ToolsGroup’s advanced features, such as probabilistic forecasting, service-driven optimization, and real-time dynamic data unification, empower businesses to navigate demand uncertainty effectively. With the launch of Decision Hub, ToolsGroup introduces decision-centric planning, allowing supply chain leaders to align on optimal responses to emerging threats and changes in supply-demand dynamics.” Dharun further adds, “ToolsGroup’s year-on-year revenue growth, strong enterprise segmentation, a compelling vision & roadmap, industry-specific capabilities, positions the company as a leader in the SPARK Matrix™: Global Supply Chain Inventory Optimization, Q3, 2024”
Quote By ToolsGroup
“We are proud to be recognized by Quadrant Solutions for the third year in a row as a leader in inventory optimization,” said Kevin Young, Chief Marketing Officer and EVP of Growth at ToolsGroup. “Our approach is quite unique in the market. We leverage AI driven probabilistic science to model a range of potential outcomes for demand and supply availability. Over 400 customers leverage our solutions to achieve service level goals while significantly reducing inventory investments, transforming their supply chains into a force for good.”
The global supply chain inventory optimization market is experiencing significant growth, driven by the adoption of cloud, AI, ML, blockchain, and IoT technologies. Inventory optimization aims to maintain an ideal stock level while balancing investment and service-level goals. The use of advanced analytics and generative AI allows for the consideration of volatility, risks, and disruptions, ultimately reducing unnecessary costs and stockouts. Current market dynamics highlight the importance of real-time inventory visibility, predictive analytics, and scenario modeling to enhance decision-making. Leading solutions in this market offer comprehensive capabilities, including multi-echelon inventory optimization (MEIO), automated data collection, and generative AI for informed inventory management. As companies strive for more antifragile and autonomous supply chains, inventory optimization remains a key strategic focus to increase efficiency, profitability, and customer satisfaction.
Additional Resources:
For more information about ToolsGroupSPARK Matrix: Global Supply Chain Inventory Optimization, Q3, 2024About ToolsGroup:
ToolsGroup’s innovative AI-powered solutions enable retailers, distributors and manufacturers to navigate through supply chain uncertainty. Our retail and supply chain planning suites empower a new level of intelligent decision-making and unlock powerful business improvements in forecast accuracy, service levels and inventory – delighting customers and achieving financial and sustainability KPIs. Stay in touch with ToolsGroup on LinkedIn, Twitter, and YouTube, or visit www.toolsgroup.com.
ToolsGroup Media Contact:
Jason OuelletteEscalate PR for ToolsGroup Email: [email protected]
About QKS Group:
QKS Group is a global advisory and consulting firm focused on helping clients achieve business transformation goals with Strategic Business and Growth advisory services. At QKS Group, our vision is to become an integral part of our client’s business as a strategic knowledge partner. Our research and consulting deliverables are designed to provide comprehensive information and strategic insights for helping clients formulate growth strategies to survive and thrive in ever-changing business environments.
For more available research, please visit https://qksgroup.com/ 
Contact: 
Shraddha Roy PR & Media Relations QKS Group Regus Business Center 35 Village Road, Suite 100, Middleton Massachusetts 01949 United States Email: [email protected] Content Source: https://qksgroup.com/newsroom/toolsgroup-positioned-as-the-leader-in-the-2024-spark-matrix-for-global-supply-chain-inventory-optimization-by-qks-group-798Connect with us on LinkedIn- https://www.linkedin.com/company/qksgroup/
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CloudM unveils Migrate 4.0: redefining the data migration landscape with a user-centric approach

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MANCHESTER, England, Oct. 10, 2024 /PRNewswire/ — CloudM, established in 2008, proudly introduces CloudM Migrate 4.0, an innovative update designed to transform the way businesses manage data migrations. This latest release is more than just an upgrade—it represents a fundamental shift in the data migration industry, driven by CloudM’s deep expertise and commitment to customer success. Over the past 16 years, CloudM has facilitated over 80 million successful migrations, solidifying its reputation as a market leader in cloud data management.

Why the change? How users benefit from CloudM’s expertise
CloudM’s decision to overhaul the user interface (UI) and enhance core functionalities stems from its unwavering focus on the end user. With decades of experience and customer feedback guiding the redesign, Migrate 4.0 introduces a more intuitive, streamlined process. This update makes data migrations faster, simpler, and less labor-intensive, helping businesses complete migrations with minimal downtime and effort.
The cloud migration market is growing at an exceptional rate, projected to reach $806.41 billion by 2029, with a CAGR of 28.24%. This growth is being driven by key sectors such as finance, healthcare, and retail, which are increasingly leveraging cloud technologies to streamline operations and enhance customer experiences (Mordor Intelligence).
A story of innovation in the data migration industry
Since its founding in 2008, CloudM has led the way in transforming data migration. Often viewed as a labor-intensive process, cloud migration has seen a surge in demand driven by mergers, acquisitions, and digital transformation projects. Many businesses still struggle with tools that are complex and require significant manual oversight and expertise.
CloudM recognized these challenges early on and revolutionized the process with its cloud-based solutions, allowing businesses to migrate everything from user data and email to critical files with ease. Migrate 4.0 is the culmination of years of innovation, feedback, and a mission to simplify the cloud migration experience.
The numbers speak for themselves
With over 80 million successful migrations completed for businesses of all sizes—from startups to global enterprises—CloudM has proven itself as a trusted partner in cloud migrations. These numbers highlight its extensive reach and the trust businesses place in CloudM during pivotal digital transformation initiatives, such as moving to Google Workspace or Microsoft 365. With the release of Migrate 4.0, CloudM expects these numbers to rise as businesses continue to reap the benefits of more efficient and streamlined migration processes.
Migrate 4.0: efficiency meets simplicity
At the heart of Migrate 4.0 is a revamped, intuitive UI designed to make migrations smoother than ever before. The shift to a project-and-batch-based model simplifies migration management, reducing manual intervention and streamlining connections between source and destination platforms.
“We designed Migrate 4.0 to reflect our commitment to evolving with our customers’ needs,” says Donna Torres, Managing Director of CloudM. “With more than 80 million migrations under our belt, we’ve learned what works and what doesn’t. Our new UI and feature enhancements will save businesses time and resources.”
Shaun Richards, Product Manager at CloudM, adds: “The switch to a project-and-batch-based model in Migrate 4.0 is a game changer. This conceptual shift unlocks new opportunities for efficient migration management, and the feedback from beta testers has been incredibly positive.”
For more details on the new features and capabilities introduced in Migrate 4.0, refer to the official release notes.
Learn more about: CloudM migrate.Read the launch product release blog.For more information, contact [email protected].

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Maanch Introduces Groundbreaking ESG Engagement Innovation

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LONDON, Oct. 10, 2024 /PRNewswire/ — Maanch, a leading provider of award-winning investment stewardship solutions, today announced a first of its kind integration of Morningstar Sustainalytics’ stewardship data into the Maanch Engagement Tracker (Maanch ET). This powerful combination offers asset managers and institutional investors unparalleled access to comprehensive stewardship data and engagement services, setting a new standard for transparency and long-term value creation.

Morningstar Sustainalytics, a globally recognised leader in ESG research and ratings, brings its nearly 30 years of stewardship expertise to the Maanch ET. By integrating their stewardship data into Maanch ET, clients gain access to hundreds of engagement cases with issuers, and related reports, voting recommendations, and insights on company meetings, enabling more informed and impactful decision-making.
Hanna Roberts, Senior Vice President, ESG Products, Stewardship Services at Morningstar Sustainalytics stated: “Our collaboration with Maanch allows asset managers to seamlessly integrate our stewardship data into their decision-making processes. By providing greater transparency and actionable insights, we are empowering our clients to enhance their engagement strategies and drive positive outcomes across the issuers they hold.”
This seamless integration allows clients to access ESG insights alongside their existing data, enabling enhanced stewardship reporting and meaningful engagement with investee companies. Exportable reports in PDF and XLS formats simplify inclusion in annual ESG reports, with Sustainalytics’ data clearly distinguished from direct engagements. Launched for a mutual client on 5 June 2024, the integration is now available to all clients. More information can be requested via the Maanch ET Integration tab or through Sustainalytics account managers. A joint webinar on 15 October 2024 will showcase its capabilities.
Darshita Gillies, Founder & CEO of Maanch, added: “This revolutionary partnership empowers investment teams with unparalleled tools for transparent, impactful stewardship. By combining Maanch’s capabilities with Sustainalytics’ data, we enable clients to make more informed decisions and strengthen ESG engagement. We welcome collaboration with other data providers to drive further innovation.”
About Maanch 
Maanch, a certified B-Corp, provides pioneering tech solutions for the asset management sector to streamline their stewardship activities. Maanch clients across UK & Europe collectively manage over £200bn in assets. Visit https://maanch-invest.com/.
About Morningstar Sustainalytics 
Morningstar Sustainalytics is a leading ESG data, research, and ratings firm that supports investors around the world with the development and implementation of responsible investment strategies. Visit www.sustainalytics.com. 
For more information: 
Sarah Georg: [email protected] Benedict: [email protected] 

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