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Trip.com Group Empowers the Travel Industry with Transformative AI Innovation

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SINGAPORE, Oct. 25, 2023 /PRNewswire/ — Trip.com Group, a global leader in online travel services, took centre stage at ITB Asia in Singapore, highlighting the pivotal role of Artificial Intelligence (AI) in reshaping the travel industry. James Liang, Co-founder and Chairman of Trip.com Group, delivered a keynote, emphasising the Group’s commitment to elevating customer experiences through AI-driven innovation.

TripGenie leads AI-powered travel ecosystem   
Trip.com Group’s AI travel assistant, TripGenie, stands out as a transformative innovation tailored to crafting itineraries and enhancing travel bookings within the all-in-one Trip.com Group app. Since its launch earlier this year and subsequent July upgrade, TripGenie has produced remarkable results.
Notable achievements include doubling the order conversion rate and improving user retention rates, resulting in enhanced user engagement and overall service effectiveness.
TripGenie’s recommendation capability for complex queries, combined with highly accurate compressive search, allows a user to find what they are looking for quickly and with great accuracy, providing a superior experience for Trip.com users.
Furthermore, TripGenie has redefined the user experience by excelling in travel and itinerary planning, including multi-destination planning, a soon-to-deploy feature. TripGenie provides quick inspiration for the uninspired traveller, creating personalised editable itineraries in under a minute. Advanced itinerary themes cater to various travel types, combining text and voice commands for a seamless user experience. Aside from English, users may also access these commands in traditional and simplified Chinese, Cantonese, Korean, and Japanese.  
Trip.com Group envisions TripGenie at the forefront of the AI travel evolution. With plans to roll out itinerary sharing features and increased personalisation options such as upvoting and liking, TripGenie will enhance collaborative travel planning for a more personalised experience.
James Liang, Co-founder and Chairman of Trip.com Group, said, “Our AI expertise empowers the travel industry by transforming the way travellers plan and book their trips. With AI-tailored travel solutions like TripGenie, we enhance engagement, accuracy, and personalisation in the travel experience. I think the name, “TripGenie” is quite suitable for our mission, for our goal is to help the customer plan the perfect trip like a genie. In this new era of travel, we are optimistic, forging ahead to enrich their travel experiences with AI and pursue the perfect trip for a better world.”
AI-enhanced travel insights and customer service   

Boon Sian Chai, Managing Director and Vice President of International Markets at Trip.com Group, detailed the Group’s AI ecosystem, including its algorithmic, AI-powered lists like “Trip.Trends,” “Trip.Best,” and “Trip.Deals”. These lists offer curated information based on user preferences and real-time data, encouraging a vibrant travel ecosystem where Trip.Best boosts partner bookings and Trip Moments facilitates user-generated content.
Mr Chai said, “We build strong communities on our all-in-one app to deepen our travel experiences and appetite for travel between partners and travellers. Trip.Best, which is our AI-curated recommendation travel list, inspires our traveller community to browse and book their favourite properties, in turn boosting traffic by 20% and bookings by 10% for over 1,500 hotel partners. Our Trip Moments platform brings together travellers who share their experiences, recommendations, and reviews, creating a rich source of travel stories. Engaged by 35% of our app users, this platform attracts and retains travellers well, and influences 22% of them to book a travel-related product within a month.”
The Group’s extensive proprietary database, enriched by human feedback, are supported by a global team of experts who curate travel content, ensuring authenticity and immersion in travel experiences in our all-in-one app.
Besides this, Mr Chai explained that AI technology also played a significant role in improving customer service within the travel sector. Trip.com Group has achieved remarkable self-service rates, where AI chatbots handle numerous inquiries via text and voice with over 85% semantic recognition accuracy. This streamlined approach results in impressive self-service resolution rates of 78% for airline tickets and 68% for hotels.
The success of our AI integration saves the time and energy of customers and service agents, thereby accelerating case solving efficiency. Empowered by AI, customer service teams can focus on more complex cases and provide a better overall experience for customers.
AI-powered journeys amid growing travel demand 
Jane Sun, Trip.com Group CEO, said, “As the appetite for travel continues to grow, the future of AI in travel is expected to focus on efficient and highly personalised solutions tailored to individual travellers’ needs. This vision not only signifies the next phase of the travel industry but also underscores the profound impact of AI in making travel more convenient, personalised, and memorable for everyone. Together with our partners, Trip.com Group stands ready to support and shape the future of travel with AI.”
Trip.com Group’s AI push follows a thriving travel market, with international travel restrictions lifted and domestic and regional tourism experiencing a substantial surge. According to data by Trip.com Group, during China’s Golden Week, outbound travel volume surged by over 800% compared to the previous year, while domestic tourism grew by nearly 200% this year.
About Trip.com Group
Trip.com Group is a leading global travel service provider comprising of Trip.com, Ctrip, Skyscanner, and Qunar. Across its platforms, Trip.com Group helps travellers around the world make informed and cost-effective bookings for travel products and services and enables partners to connect their offerings with users through the aggregation of comprehensive travel-related content and resources, and an advanced transaction platform consisting of apps, websites and 24/7 customer service centres. Founded in 1999 and listed on NASDAQ in 2003 and HKEX in 2021, Trip.com Group has become one of the best-known travel groups in the world, with the mission “to pursue the perfect trip for a better world”. Find out more about Trip.com Group here. Follow us on Twitter, Facebook, LinkedIn, and YouTube.
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Cato Networks Named a Leader in the 2024 Gartner Magic Quadrant for Single-Vendor SASE

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Cato SASE Cloud Platform continues to shape the enterprise security market
TEL AVIV, Israel, July 8, 2024 /PRNewswire/ — Cato Networks, the SASE leader, today announced that Gartner, Inc. has recognized the company as a Leader in the 2024 Gartner® Magic Quadrant™ for Single-Vendor SASE.

“Cato’s true SASE platform is the antidote to IT complexity that persists in the face of ongoing so-called ‘platformization’ efforts,” said Shlomo Kramer, co-founder and CEO at Cato Networks. “Cato pioneered the SASE market and is shaping its future with best-in-class customer experience and a train of innovations that deliver on SASE’s promise.”
Built from its inception to be a platform, the Cato SASE Cloud combines operational excellence and an elegant customer experience. Cato’s autonomous cloud service offloads IT from the grunt work of extending, upgrading, patching, and scaling security infrastructure while sustaining resiliency and availability. “Platformization” is a portfolio approach to SASE and attempts to integrate multiple acquired products with differing code bases, form factors, policy engines, and data lakes into a single platform – an impossible task that is apparent to anyone familiar with the two approaches.
“We believe this Gartner recognition reflects what our customers experience with Cato every day,” continued Kramer.
As of July 3, 2024, on Gartner Peer Insights™, the Cato SASE Cloud Platform had an overall rating of 4.7 out of 5 for single-vendor SASE and 183 verified reviews – more than 10x of any Leader in the single-vendor SASE Magic Quadrant.
Cato Expands the Scope of Single-Vendor SASE
Gartner defines single-vendor secure access service edge (SASE) offerings as those that deliver multiple converged-network and security-as-a-service capabilities, such as software-defined WAN, secure web gateway, cloud access security broker, network firewalling and zero trust network access. These offerings use a cloud-centric architecture and are delivered by one vendor.1
The Cato SASE Cloud Platform extends beyond the original definition of SASE to deliver world-class performance and empower IT teams to eliminate threats and troubleshoot network incidents faster. Cato owns and manages the global cloud network, delivering an exceptional SASE experience to any enterprise worldwide. Functionally, Cato extends beyond threat prevention of the original SASE scope with SASE-managed endpoint protection (EPP/EDR) and SASE-based extended detection and response (XDR), the first AI-driven networking and security incident detection and response platform.
To experience Cato yourself, visit us at https://www.catonetworks.com.
1Gartner, Magic Quadrant for Single-Vendor SASE, Andrew Lerner, Jonathan Forest, Neil McDonald, Charlie Winckless, 3 July 2024
GARTNER is a registered trademark and service mark of Gartner and Magic Quadrant and PEER INSIGHTS are registered trademarks of Gartner, Inc. and/or its affiliates in the U.S. and internationally and are used herein with permission. All rights reserved.
Gartner Peer Insights content consists of the opinions of individual end users based on their own experiences with the vendors listed on the platform, should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates. Gartner does not endorse any vendor, product or service depicted in this content nor makes any warranties, expressed or implied, with respect to this content, about its accuracy or completeness, including any warranties of merchantability or fitness for a particular purpose.
Resources
Read the Cato blog, “With Great Leadership Comes Great Responsibility”Picture of Shlomo KramerCato Networks’ LogoAbout Cato NetworksCato Networks is the SASE leader, delivering enterprise security and networking in a single cloud platform. With Cato, organizations replace costly and rigid legacy infrastructure with an open and modular SASE architecture based on SD-WAN, a purpose-built global cloud network, and an embedded cloud-native security stack.
Want to learn why thousands of organizations secure their future with Cato? Visit us at www.catonetworks.com.

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Sinch Launches Omnichannel Connector on Salesforce AppExchange

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Expanding Messaging Capabilities for Businesses
SAN FRANCISCO and STOCKHOLM, July 8, 2024 /PRNewswire/ — Sinch (Sinch AB (publ) – XSTO: SINCH), which is pioneering the way the world communicates through its Customer Communications Cloud, today introduced the Sinch Omnichannel Connector on Salesforce AppExchange.  This innovative solution enhances conversational marketing opportunities and customer experiences by offering Salesforce Marketing Cloud customers advanced one-way and two-way messaging capabilities.  The solution is now available on Salesforce AppExchange.

The Sinch Omnichannel Connector seamlessly integrates with the Salesforce ecosystem, empowering businesses to elevate their marketing strategies by reaching and engaging customers across their preferred channels. This new offering expands the reach of Salesforce Marketing Cloud platform features, providing a comprehensive suite of omnichannel messaging capabilities. Businesses can now connect with customers through one-way and two-way messaging across 13 diverse channels, including platforms like RCS, Kakao Talk, Viper, and Instagram.  This expands Salesforce’s native channels of SMS, MMS, Email, WhatsApp, and LINE, providing a comprehensive communication solution. 
“With the Sinch Omnichannel Connector, businesses can enhance their customer communications, personalize engagements, and maximize the return on their marketing investments,” said Jonathan Campbell, Senior Director, Messaging Products at Sinch.  “Salesforce Marketing Cloud users can now leverage a broader spectrum of messaging channels through Sinch, beyond those directly supported by Salesforce, to optimize their marketing strategies and elevate customer engagement.”
 To get started, Salesforce Marketing Cloud users simply need to have an existing account and onboard the Conversation API through the Sinch Dashboard. From there, they can easily activate the channels of their choice, tailoring their messaging strategy to suit their unique business needs.
Sinch has partnered with Salesforce since 2014 when Salesforce expanded its SMS offering into international markets. Sinch is a strategic supplier for Salesforce’s global SMS delivery and provides enterprise-grade messaging solutions that support Salesforce and its global customer base.
For more information visit Sinch Omnichannel Connector
Salesforce, AppExchange, Marketing Cloud and others are among the trademarks of Salesforce, Inc.
CONTACT:
For further information, please contact:
Janet LennonDirector of Global Communications [email protected]
This information was brought to you by Cision http://news.cision.com
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DAMAC Group Announces Increased Investment in Artificial Intelligence Sector with Notable Investments in Anthropic, xAI and Mistral

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Through strategic investments, DAMAC is dedicated to fostering innovation and driving the next wave of technological advancements
DUBAI, UAE, July 8, 2024 /PRNewswire/ — DAMAC Group, a leading conglomerate known for its diverse investment portfolio, has announced a significant increase in its investment in the rapidly evolving Artificial Intelligence (AI) sector.

DAMAC Group announced notable investments in leading AI companies including a $50 million in the AI startup, Anthropic – as one of the top investors who have bought into the company from the cryptocurrency exchange, FTX. The Group has also made investments in xAI – an American AI startup founded by Elon Musk and in Mistral – a France-based AI company which is one of the best European large-language model open source. This strategic move aligns with the Group’s vision to support and develop cutting-edge AI technologies and infrastructure.
The DAMAC Group’s diversified family office has already invested in over 70 funds across various strategies, demonstrating its commitment to fostering innovation and growth across multiple industries. With this new focus on AI, the Group aims to further enhance its role in advancing foundational AI models and infrastructure.
“As a forward-thinking organisation, we recognise the transformative potential of AI in shaping the future,” said Hussain Sajwani, Founder of DAMAC Group. “Our increased investment in AI reflects our commitment to supporting the development of groundbreaking technologies that can drive significant progress and create new opportunities across various sectors.”
“We are excited to be part of the AI revolution and to contribute to the growth of this dynamic industry,” added Sajwani. “Our investments in companies like Mistral, Anthropic, and xAI underscore our dedication to fostering innovation and driving the next wave of technological advancements.”
A study by PwC underscores the immense potential of AI to transform the productivity and GDP potential of the global economy. AI could contribute up to $15.7 trillion to the global economy by 2030. Initial GDP gains will be driven by improvements in labour productivity as firms augment their workforce with AI technologies and automate certain tasks and roles. By 2030, 45% of total economic gains will come from product enhancements, stimulating consumer demand through greater product variety, increased personalisation, and enhanced affordability.
The greatest economic gains from AI will be seen in China, with a 26% boost to GDP, and in North America, with a 14.5% boost. Together, these regions will account for almost 70% of the global economic impact, equivalent to a total of $10.7 trillion.
DAMAC Group’s increased focus on AI and technological infrastructure is expected to bolster its existing portfolio and pave the way for new strategic partnerships and collaborations. The Group aims to leverage advanced technologies to create value and drive sustainable growth.
ABOUT DAMAC GROUP
The DAMAC Group is the multi-billion-dollar business conglomerate of UAE based Hussain Sajwani. The Group’s investments are divided into seven core areas; real estate, capital markets, hotels & resorts, manufacturing, catering, high-end fashion and data centres.
Some of the Group’s most notable activities include DAMAC Properties, one of the region’s largest property developers, the acquisition of the Italian fashion house, Roberto Cavalli and luxury Swiss jewellery brand de GRISOGONO, the 50-storey development DAMAC Towers Nine Elms in London and a luxury resort in the Maldives.
In a bid to disrupt the global data centre landscape, the Group recently announced plans to build data centres through its digital infrastructure company, EDGNEX Data Centres by DAMAC, across different global locations.
Today, the Group’s global footprint extends across North America, Europe, Asia, Middle East and Africa. With its vision firmly set on growth and expansion, the Group continues in its quest for diversification and business excellence.
For more information, please contact:
Visit us at www.damacgroup.com Email: [email protected] 
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