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Orange Business Earns Frost & Sullivan’s 2023 Company of the Year Award for Significantly Improving Customer Relationships with Best-of-Breed Contact Center Solutions

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Orange Business excels in the telecommunications cloud contact center services space, offering innovative and highly efficient customer-centric solutions that boost productivity and enhance both customer and employee experiences
SAN ANTONIO, Jan. 22, 2024 /PRNewswire/ — Frost & Sullivan recently researched the telecommunications cloud contact center services industry and, based on its findings, recognizes Orange Business with the 2023 Asia-Pacific Company of the Year Award. With its Asia-Pacific regional headquarters in Singapore, Orange Business is a subsidiary of the French telecommunications company Orange Group and operates in 14 countries across the region.

Orange Business helps global companies improve customer experience (CX) and employee experience (EX) by leveraging state-of-the-art technology and a superior omnichannel platform that allows customers to engage with contact center employees across all channels, such as voice, chat, email, and social media. The company enables contact centers to leverage digital technologies—like self-service, chatbots, automation, artificial intelligence (AI), and data analytics—to facilitate real-time interactions and improve employee responsiveness.
Orange Business also integrates trusted customer relationship management (CRM) solutions in its portfolio to enhance efficiency by reducing customer wait times and allowing employees to handle inquiries across multiple channels. This holistic approach to CX and EX enables Orange Business to deliver proactive, context-aware interactions and unified experiences at scale, creating exceptional value for its clients.
“Organizations increasingly deploy cloud-based contact center solutions to access various capabilities and efficiently engage with customers across multiple channels and devices. Orange Business has designed an integrated cloud contact center solution that offers secure CX and EX services combined with next-generation technology capabilities to deliver improved experiences and agent productivity,” said Sherrel Sonia Roche, ICT industry principal at Frost & Sullivan.
Apart from its innovative culture and cutting-edge technology, Orange Business bases its success on its customer-centric approach. Orange Business consistently acts as a business advisor to fully understand its customers’ business demands, identify technology gaps, and implement innovative CX solutions aligned with their business goals.
Furthermore, the company helps clients address innumerable CX challenges, such as managing disparate legacy systems and integrating different customer touchpoints. This customer-centric approach facilitates unified experiences across the entire CX journey, showcasing the company’s forward-thinking digital transformation strategy.
“Frost & Sullivan notes that with customer value as a strategic imperative, the company’s operations and service delivery approach goes beyond its extensive technology expertise and best-in-class capabilities. Orange Business puts its clients and their business at the heart of its strategy. The company leverages its global footprint, domain knowledge, and industry-specific expertise to customize contact center solutions to specific customer and industry needs,” noted Roche.
Each year, Frost & Sullivan presents a Company of the Year award to the organization that demonstrates excellence in terms of growth strategy and implementation in its field. The award recognizes a high degree of innovation with products and technologies, and the resulting leadership in terms of customer value and market penetration.
Frost & Sullivan Best Practices awards recognize companies in various regional and global markets for demonstrating outstanding achievement and superior performance in leadership, technological innovation, customer service, and strategic product development. Industry analysts compare market participants and measure performance through in-depth interviews, analyses, and extensive secondary research to identify best practices in the industry.
About Frost & Sullivan
For six decades, Frost & Sullivan has been world-renowned for its role in helping investors, corporate leaders, and governments navigate economic changes and identify disruptive technologies, Mega Trends, new business models, and companies to action, resulting in a continuous flow of growth opportunities to drive future success. Contact us: Start the discussion.
Press contact:
Tarini SinghP: +91–9953764546E: [email protected] 
About Orange Business 
Orange Business, the enterprise division of the Orange Group, is a leading network and digital integrator, supporting customers to create positive impact and digital business. The combined strength of its next-generation connectivity, cloud, and cybersecurity expertise, platforms, and partners provides the foundation for enterprises around the world. With 30,000 employees across 65 countries, Orange Business enables its customers’ transformations by orchestrating end-to-end secured digital infrastructure and focusing on the employee, customer, and operational experience. More than 3,000 multinational enterprises, as well as two million professionals, companies and local communities in France, put their trust in Orange Business.
Orange is one of the world’s leading telecommunications operators with sales of 43.5 billion euros in 2022 and 296 million customers worldwide at 30 September 2023. In February 2023, the Group presented its strategic plan “Lead the Future”, built on a new business model and guided by responsibility and efficiency. “Lead the Future” capitalizes on network excellence to reinforce Orange’s leadership in service quality.
Orange is listed on the Euronext Paris (ORA) and on the New York Stock Exchange (ORAN).
For more information: www.orange-business.com or follow us on LinkedIn and on Twitter: @orangebusiness
Orange and any other Orange product or service names included in this material are trademarks of Orange or Orange Brand Services Limited
Press contact:
Hayley LimE: [email protected]: +60166239338
Photo – https://mma.prnewswire.com/media/2322240/Orange_Business_Award.jpg

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Transforming Real Estate: Deka Immobilien and BuildingMinds Join Forces to Create Centralized ESG Data Hub for Carbon Reduction

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BERLIN, Oct. 7, 2024 /PRNewswire/ — Deka Immobilien is implementing a central ESG data platform for its entire global real estate portfolio with BuildingMinds, the GRI winner of Proptech of the Year 2024. In the future, all stakeholders, from property and asset management to portfolio management, will be able to make data-driven decisions in real-time concerning the buildings and their CO2 emissions. At the same time, the created database will become the central supplier for Deka Immobilien’s ESG reporting activities.

The BuildingMinds platform is intended to serve as a control instrument, primarily for reducing the CO2 emissions of existing buildings.
A good, reliable database is the starting point for a well-founded reduction of CO2 emissions. BuildingMinds supports Deka Immobilien by providing structured data collection methods for energy and media consumption that meet the demands of a global real estate portfolio with varying requirements in individual countries and across different types of building usage. In addition, ESG-relevant documents such as energy certificates, green building certificates, and other expert opinions can be linked to each building. Enriched by a data quality assurance process, including a digitized, comprehensible filling of any data gaps, the platform becomes the “single-source-of-truth” for planning and reporting systems at Deka Immobilien.
The acquired database will become a central component in creating transparency around Deka Immobilien’s actions and the foundation for meeting European ESG reporting requirements. The BuildingMinds platform is integrated into Deka Immobilien’s reporting processes and also supports evaluations regarding the taxonomy conformity of the portfolio.
In the active asset management of the properties, the platform is used as an optimization tool. In the future, property, asset, and portfolio managers should be able to validate planning decisions based on real-time data. Benchmarks for energy and CO2 emissions can be used to analyze individual assets and entire portfolios. Targeted action plans can be evaluated in terms of their impact on energy, CO2 emissions, investment, and operating costs, allowing the path to achieving climate goals to be aligned with the fiduciary responsibility towards investors.
About BuildingMindsFounded in 2018 and fully funded by the Schindler Group, BuildingMinds is a software-as-a-service (SaaS) provider for the real estate industry, offering a comprehensive, data-driven platform for improving building performance. Using innovative technologies and analytics, BuildingMinds enables property owners and managers to efficiently monitor, assess, and optimize their portfolios and assets. This supports the development of a more sustainable and data-driven transformation in the real estate industry.
International Press Enquiries: Peter PanayiHead of Go-To-Market & Global Communicaions+44 [email protected]
Logo – https://mma.prnewswire.com/media/2523442/BuildingMinds_GmbH_Logo.jpg
 

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Racing Legend Jacques Villeneuve Engages CYPFER to Embolden Cybersecurity & Digital Resilience

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Villeneuve Looks to Be a Living Demonstration of Futurizing Racing Brands and The Business of Motorsports
MIAMI, LONDON and TORONTO, Oct. 7, 2024 /PRNewswire/ — Jacques Villeneuve, former Formula 1 World Champion and current F4 team owner, announced today the strategic partnership with Daniel Tobok, CEO of CYPFER, as Chief Cyber Intelligence Advisor for Villeneuve’s racing teams.

“The integration of advanced technology in motorsports demands equally advanced cybersecurity measures,” says Daniel Tobok, CEO of CYPFER. “With Jacques Villeneuve’s teams pushing the limits of innovation, we are dedicated to protecting their digital infrastructure, ensuring data integrity, and maintaining competitive advantage,” states Tobok.
The motorsports industry is increasingly reliant on digital technology, from car telemetry to race strategy simulations. According to a report by Cybersecurity Ventures, the cybercrime epidemic is predicted to cost the world $10.5 trillion annually by 2025, with the sports sector being a significant target due to its high-profile nature and valuable data.
“Racing at the highest levels requires not only physical and mechanical excellence but also digital security,” says Jacques Villeneuve. “Partnering with CYPFER gives us the confidence that our sensitive data, from race strategies to telemetry, is secure from cyber threats. This collaboration is a crucial part of our commitment to our core mission: winning races and pushing the boundaries of what’s possible in motorsports,” concludes Villeneuve.
“Entering the world of motorsports with Jacques Villeneuve is an exciting milestone for CYPFER,” shares Tobok. “Jacques’ legacy in racing and his forward-thinking approach make him an ideal collaborator. We are ready to safeguard his teams’ digital assets and contribute to their continued success,” concludes Tobok.
About CYPFER
CYPFER is on a global mission to help companies create Cyber Certainty™. With an experienced  team of incident responders, threat researchers, seasoned ransom experts, and data restoration experts, CYPFER is the trusted firm for leading law firms, insurance carriers and  global organizations. CYPFER’s cybersecurity professionals are located across the US, Canada,  UK, and Caribbean. The CYPFER team is ready to respond and help clients experiencing cyber attacks 24x7x365. CYPFER’s experts provide white-glove service and aim to restore Cyber Certainty™ for all clients on every engagement.
CYPFER’s core services include:
Ransomware Advisory Incident Response Services with specialized expertise in ransomware response and  recoveryOn-site and/or remote post-breach restoration support to augment internal teamsCYPFER is headquartered in Miami, FL. The company currently employs 140+ cybersecurity experts and has supported clients across six continents. CYPFER is executing plans to expand across the globe and boast a workforce of 200 cybersecurity professionals by the end of 2024.
For inquiries, please contact our PR Team at [email protected] 

View original content:https://www.prnewswire.co.uk/news-releases/racing-legend-jacques-villeneuve-engages-cypfer-to-embolden-cybersecurity–digital-resilience-302268233.html

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Sinch Honored with Frost & Sullivan’s Enlightened Growth Leadership Award

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Recognized for Commitment to Making the World a Better Place Through Innovative Growth, Customer Value, and Sustainable Business Practices
STOCKHOLM, Oct. 7, 2024 /PRNewswire/ — Sinch (Sinch AB (publ) – (XSTO: SINCH), which is pioneering the way the world communicates through its Customer Communications Cloud, is pleased to announce that it has been awarded the Enlightened Growth Leadership Best Practices Recognition by the Frost & Sullivan Institute. This prestigious award celebrates Sinch as a Company of Action, for demonstrating best practices in its growth journey, while aligning with Frost and Sullivan’s “innovation to zero” initiative, which focuses on addressing global challenges through sustainable and responsible business practices.

In addition to its sustainability efforts, Sinch was recognized for its technology leadership, leveraging innovations like its cloud-based infrastructure for scalability and cost efficiency, and its API-first approach for rapid integration and customization. AI capabilities are embedded across Sinch’s entire portfolio, enhancing customer experience and operational efficiency, further solidifying its position as a leader in communication technology. The award acknowledges companies that drive significant economic impact and drive transformation, with Sinch advancing toward a future where environmental responsibility and business success are seamlessly aligned.
Sinch was specifically recognized for its dedication to the Science Based Targets initiative aimed at meeting the Paris Agreement’s 1.5°C goal. The company proactively assesses the environmental impact of its products and emphasizes responsible business practices that minimize waste and pollution.
“We are honored to be recognized for our commitment to sustainable growth, innovation, and our dedication to our employees, partners and customers,” shared Jonathan Bean, Chief Marketing Officer at Sinch. “This award reflects our focus on enhancing the customer experience by fostering a culture of responsibility, excellence, and forward-thinking. It also serves as a reminder of our ongoing commitment to reducing our environmental impact, fostering inclusive workplaces, and upholding the highest standards of ethical business practices with our customers and partners,” added Bean.
Sinch believes in the power of communication as a force for good and recognizes its responsibility to lead by example, especially as it powers billions of engagements each year. The company’s Environmental, Social, and Governance (ESG) initiatives are closely aligned with its core values, ensuring that its innovations and strategies not only connect people but also contribute to a sustainable and equitable future.
For further information, please contact:  Janet Lennon, Director of Global Communications [email protected]
This information was brought to you by Cision http://news.cision.com
 

View original content:https://www.prnewswire.co.uk/news-releases/sinch-honored-with-frost–sullivans-enlightened-growth-leadership-award-302268634.html

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