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SysAid Hits 100+ Customer Milestone for SysAid Copilot and Continues to Release Innovative Features Enhancing it’s Gen-AI Driven IT Service Management Offering

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TORONTO, Aug. 15, 2024 /PRNewswire/ — SysAid, a leading provider of innovative IT and Enterprise service management solutions, proudly announces a significant milestone: over 100 organizations are now leveraging the transformative capabilities of SysAid Copilot. This achievement underscores SysAid’s commitment to deliver cutting-edge solutions that empower IT teams with efficiency, and drive organizational productivity.

Industry analysts predict that the integration of image recognition technology into customer experience platforms will revolutionize the way businesses interact with their customers. By 2025, it is expected that over 70% of customer interactions will be influenced by emerging technologies like image recognition.
Recognizing this trend, and among multiple new capabilities enhancing the company’s AI offering, SysAid has announced its new Image Analysis from Chatbot (AI Vision recognition) enabling users to simply upload an image into the AI Chatbot and receive answers based on its context. The AI Chatbot instantly analyzes the image and delivers relevant solutions or insights, streamlining communication and ensuring users get the help they need faster and more efficiently. In parallel this enables agents to obtain the information they require to resolve the issue while minimizing back and forth with the end-user.
This technology will significantly enhance IT Service Management (ITSM) by enabling more efficient and accurate incident reporting and resolution, reducing the time to resolution by up to 50%.
“I am honored to announce that 100 organizations have chosen SysAid Copilot to transform their IT operations,” said Avi Kedmi, CEO of SysAid. “This milestone underscores our customers’ confidence in SysAid as an innovative technology leader in AI-driven ITSM. We’re committed to pushing technological boundaries and delivering solutions that not only meet today’s challenges but anticipate tomorrow’s. By forging the next generation of ITSM, we’re ensuring our customers are equipped to thrive in an ever-evolving digital landscape.”
Additionally, the latest developments to the company’s AI offering include:
Revolutionary AI Chatbot for Agents
Integrated seamlessly within the agent portal, this advanced chatbot redefines how IT agents handle queries and issues. It provides precise answers, suggests effective solutions, assists in message composition, and utilizes Task Advisor to prioritize service records. The result is a dramatic reduction in Mean Time to Resolution (MTTR) and improved workflow efficiency. Agents receive instant, tailored AI responses, allowing them to resolve issues without leaving the Admin Portal.
Additionally, the AI Chatbot for Agents offers contextual solution suggestions and message drafts directly within any ticket the AI Admin is working on. This feature eliminates the need to search for solutions outside the Service Record and saves time in drafting messages to request users.
Enhanced AI Dataset Prioritization
SysAid’s latest update also includes advanced dataset prioritization capabilities. AI Admins can now use Advanced Configurations in Dataset Settings to prioritize and select dataset sources for user queries. By assigning values from 0 to 1, admins can control the relevance of data sources considered by the AI Chatbot. This enhances answer quality, aligns responses with organizational goals, and boosts user satisfaction.
AI Emailbot customizations
With SysAid’s exclusive AI Emailbot, you can now tailor the appearance and content of AI-driven service notifications to perfectly match your organization’s voice and style, creating a cohesive and branded experience for your end users. Admins can effortlessly customize the text and elements surrounding the AI response, ensuring it’s not only localized but also aligned with your brand’s tone. And to further enhance user satisfaction, the AI Emailbot intelligently translates responses based on the user’s language, delivering a seamless and personalized interaction every time.
With over 100 customers now using SysAid Copilot and the launch of new AI-driven features like AI Vision recognition and enhanced chatbot functionalities, SysAid continues to demonstrate its leadership in IT service management innovation. The company continues to demonstrate its commitment to advancing its offerings, ensuring that IT teams are empowered with the most effective tools to meet the demands of a rapidly evolving and dynamic digital landscape.
About SysAid
SysAid is on a mission to liberate organizations by putting AI to work for them and their people. We orchestrate service management across organizations with generative AI that taps into specialized data accumulated from thousands of customers and millions of users. With zero setup requirements, our conversational AI manages employees’ requests, assists with queries, and accelerates the resolution of issues. With intelligence and ease infused into the workday, productivity thrives so that employees can focus on what they’re meant to do, and organizations are free to fulfill their purpose.
With over 5,000 customers, SysAid partners with organizations ranging from small businesses to Fortune 500 enterprises across 140 countries. For more information, please visit www.sysaid.com
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Gold and Fractal EMS Announce a Partnership for an American BMS

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ANAHEIM, Calif., Sept. 17, 2024 /PRNewswire/ — Fractal EMS Inc. (“Fractal”), a leading provider of advanced solar and storage controls, has announced a groundbreaking partnership with Gold Electronic Equipment Inc. (“Gold”), a leading high-tech company specializing in R&D, active balancing technology and manufacturing of the battery management system (BMS). A signing ceremony and celebration was held on September 9th at the RE+ clean energy conference in Anaheim, California. The new partnership will provide a cybersecure American BMS to customers worldwide (“Fractal BMS”).

The Fractal BMS provides a 3-level BMS architecture (module, rack and system).  The design of the Fractal BMS has been finalized, featuring an American-sourced chip, printed circuit board assembly (PCBA), and cybersecurity, ensuring compliance with U.S. policies for sourcing and critical infrastructure protection. The Fractal BMS has the option to provide active cell balancing to maximize each battery cell’s useful capacity and life.
“Other companies proposing an American BMS have not addressed the cybersecurity concerns of the BMS. Some companies are licensing a foreign BMS or only providing a top-level device, neither of which cure cybersecurity threats and vulnerabilities. We are thrilled to collaborate with Gold to bring this advanced American BMS to the market. This partnership underscores our commitment to innovation, security, and supporting American technology,” said Daniel Crotzer, CEO at Fractal EMS.
Fractal BMS is scheduled for UL testing in late October 2024 and aims to become the gold standard for BESS deployments to mitigate risks associated with Foreign Entities of Concern (FEOC) and known cyber vulnerabilities in programmable devices. The American BMS will be available to battery manufacturers globally, offering a reliable and secure solution for battery management needs.
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Redwood Software placed in 2024 Magic Quadrant™ for SOAP Report

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Based on Completeness of Vision and Ability to Execute
FRISCO, Texas, Sept. 17, 2024 /PRNewswire/ — Redwood Software, a leading and innovative provider of solutions in Service Orchestration and Automation Platforms (SOAP), today announced that Redwood Software has been positioned by Gartner® as a Leader in the Magic Quadrant for SOAP report. The evaluation was based on specific criteria that analyzed the company’s overall Completeness of Vision and Ability to Execute.

Fully focused on automation to drive business outcomes, Redwood’s portfolio of SOAP solutions includes RunMyJobs, ActiveBatch and Tidal, all of which are integrated with Redwood’s highly secure managed file transfer solution, JSCAPE. Redwood uniquely enables enterprises to orchestrate all applications, processes and data, delivering end-to-end automation fabrics for critical processes such as data pipeline management, order-to-cash, record-to-report and supply chain management.
Redwood believes that customers benefit from:
The only SaaS-based composable automation solution purpose-built for hybrid cloud and designed to scale with lightweight auto-updating agentsAn extensive library of pre-built connectors to avoid custom coding, including SAP integrations at the transaction level that maintain a clean coreAdvanced real-time SLA management and monitoring with predictability and dynamic schedulingBest-in-class, rapid response support teams with 24/7 support, contributing to an industry-leading 48 net promoter score (NPS)”At Redwood, we believe in the transformative power of automation. We believe every IT and business process that can be automated, should be automated and lights-out automation is key to continuous growth, innovation and success,” said Kevin Greene, Redwood Software CEO. “This recognition from Gartner, who we feel is one of the most trusted voices in technology research, we believe demonstrates Redwood’s dedication to delivering industry-leading automation solutions, providing people the time and freedom to imagine and define the future – unleashing their human potential.”
A Gartner Magic Quadrant is a culmination of research in a specific market, giving you a wide-angle view of the relative positions of the market’s competitors. A Magic Quadrant provides a graphical competitive positioning of four types of technology providers, in markets where growth is high and provider differentiation is distinct: Leaders execute well against their current vision and are well positioned for tomorrow. Visionaries understand where the market is going or have a vision for changing market rules, but do not yet execute well. Niche Players focus successfully on a small segment or are unfocused and do not out-innovate or outperform others. Challengers execute well today or may dominate a large segment, but do not demonstrate an understanding of market direction.
View a complimentary copy of the Magic Quadrant report to learn more about why Redwood Software was positioned as a Leader at https://www.redwood.com/resource/gartner-soaps-mq/.
Additional resources
Explore Redwood Software on this blog
Follow Redwood Software on LinkedIn
Visit Redwood at Gartner IT Infrastructure, Operations & Cloud Strategies Conferences in the UK and US
Gartner disclaimer
Gartner, Inc. Magic Quadrant for Service Orchestration and Automation Platforms. Hassan Ennaciri, Chris Saunderson, etl. 11 September 2024.
GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved. MAGIC QUADRANT is a registered trademark of Gartner, Inc. and/or its affiliates and is used herein with permission. All rights reserved.
Gartner does not endorse any vendor, product or service depicted in our research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
About Redwood Software
Redwood Software is the leader in full stack automation fabric solutions for mission-critical business processes. With the first SaaS-based composable automation platform specifically built for ERP, we believe in the transformative power of automation. Our unparalleled solutions empower you to orchestrate, manage and monitor your workflows across any application, service or server — in the cloud or on premises — with confidence and control. Redwood’s global team of automation experts and customer success engineers provide solutions and world-class support designed to give you the freedom and time to imagine and define your future. Get out of the weeds and see the forest, with Redwood Software. For more information, visit www.redwood.com. Follow Redwood Software on LinkedIn, @Redwood Software.
Media Contact: Liz Reilly, [email protected]
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2024 IEEE International Conference on Image Processing Explores the Latest Technical Innovations

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 ICIP 2024 focuses on trustworthy visual data processing and covers cutting-edge topics involving computer vision
PISCATAWAY, N.J., Sept. 17, 2024 /PRNewswire/ — IEEE, the world’s largest technical professional organization dedicated to advancing technology for humanity, and the IEEE Signal Processing Society (SPS) will hold the 2024 IEEE International Conference on Image Processing (ICIP 2024), 27-30 October 2024 at the Abu Dhabi National Exhibition Centre in Abu Dhabi, UAE. ICIP 2024 will be a hub of innovation and learning – examining how AI-based approaches in the field are bringing opportunities, as well as challenges.

The program delves into “Trustworthy Generalization in Visual Machine Learning,” AI/ML learning on visual data, and examines the latest trends in data-driven, learning-based image and video coding standards.
ICIP 2024 will feature insightful tutorials, engaging exhibits and demonstrations, workshops by leading tech companies, career development opportunities, and networking events for practicing engineers, aspiring students, and young entrepreneurs.
“ICIP will provide thought leaders with a platform to reach diverse audiences and encourage a dialogue on topics making a large impact on our industry. We look forward to building connections between top researchers and practitioners in the field,” said Kostas Plataniotis, IEEE Signal Processing Society President.
Plenary speakers include Dr. Touradj Ebrahimi, Convenor of the JPEG Standardization Committee, Dr. Gitta Kutyniok, Bavarian AI Chair for Mathematical Foundations of AI, LMU Munich, and Dr. Mohamad Sawan, Chair Professor, Westlake University; Emeritus Professor, Polytechnique Montreal. View the Technical Program for a summary of conference activities.
ICIP 2024 will bring together corporate, government, and academic researchers, top global leaders in the field and more – register today.
About IEEE Signal Processing Society
Founded as IEEE’s first society in 1948, the Signal Processing Society is the world’s premier association for signal processing engineers and industry professionals.  
About IEEE
IEEE is the world’s largest technical professional organization dedicated to advancing technology for the benefit of humanity. Through its highly cited publications, conferences, technology standards, and professional and educational activities, IEEE is the trusted voice on a wide variety of areas ranging from aerospace systems, computers and telecommunications to biomedical engineering, electric power and consumer electronics.
Media Contact: Caroline Johnson – Director, Conferences, Marketing, and Data Analytics, [email protected]
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