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Centrical Launches Team Performance Central & AI Assistant, Saving Team Leaders More Than 4 Hours Per Day While Elevating Frontline Performance

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Solution provides a unified view of team performance, and a breakthrough AI-powered manager assist tool
Summary:
Centrical Launches New Team Performance Central and AI Assistant: Introducing a groundbreaking solution to provide frontline team leaders—often the most underserved yet critical in driving performance—with a unified view of team performance and an AI-powered manager assist tool.Proven Time Savings: Team leaders across financial services, energy, and BPO sectors report saving 4 hours per day on administrative tasks.Enhanced Manager Experience: Building on its category-defining success in “Employee Performance Experience” by putting employees at the center of business success, Centrical now expands its solution to empower frontline leaders with more effective coaching and team development tools.Future-Proofing Frontline Teams: Centrical leverages AI to help organizations adapt and thrive in today’s rapidly evolving work environment.NEW YORK, Sept. 17, 2024 /PRNewswire/ — Centrical, the leading Performance Experience Platform for frontline employees, announced today the launch of Team Performance Central and AI Assistant for Team Leaders. The breakthrough technology provides team leaders with a unified view of team performance, interactive data exploration, and a revolutionary AI-powered manager assist tool that automatically summarizes team performance and guides team leaders to the next best action by surfacing contextual and personalized coaching and recognition recommendations.

Driving Significant Time Savings for Team Leaders
Leading customer experience organizations across industries, including financial services, energy, and BPO, reported an average of 4 hours per day in administrative time savings using the new solution.
For managers, this means half a day more to focus on personal conversations, coaching employees, and building human connections—essential for boosting team morale and productivity. As additional capabilities are introduced, these time savings are expected to double, further enabling managers to focus on what matters most: developing their teams and enhancing the employee and customer experience.
A team leader from one of Centrical’s clients, a global financial services leader, said, “Everything is at our fingertips, so it gives us more time to spend with agents.”
According to CMP Research, 47% of frontline agents are not satisfied with their manager. In addition, Gartner reports that 6 out of 10 leaders report that coaching is one of the top 3 priorities for supervisors. But the same research suggests that supervisors only spend 30% of their time coaching.
Centrical’s Team Performance Experience gives significant time back to frontline managers and intelligent, actionable insights to make them more effective and efficient coaches.
Empowering Managers to Make informed Decisions, Optimize Team Efficiency, and Improve Customer Experience
Offering a smarter, easier, and faster way to manage frontline team performance, Centrical’s new Team Performance Experience empowers frontline team leaders to spot strengths, address weaknesses, and prioritize coaching and recognition opportunities to drive better employee and customer experiences.
Key Features and Benefits:
A fully customizable unified view of team performance across all team members and KPIs provides a single place to manage performance.AI-powered Manager Assistant provides contextual performance insights and next best action recommendations for coaching and recognition, suggested follow up questions, and the ability to ask it anything using natural language.Intuitive and interactive data exploration, including smart filters that instantly highlight employees missing or meeting target across KPIs, employees with a significant improvement or drop in performance compared to past performance and performance of the team, and employees recently coached or evaluated, providing clarity to team leaders on who to coach and recognize.Deeper trend analysis and action, enabling team leaders to drill down to view team and employee performance trends on a specific KPI over time, see the impact of past actions, and take immediate action all from one place.The Executive Director of a top five global financial services company using the solution across tens of thousands of contact center agents, said, “Centrical has revolutionized how we manage our frontline operations. Despite our significant investments in BI and analytics tools, nothing has made managing team performance as simple and effective as Centrical. Supervisors can instantly see performance trends, identify who needs support, and take decisive actions, all from a single platform. It eliminates unnecessary tasks and allows supervisors to focus on what matters most—coaching and supporting their teams. The feedback from our supervisors has been overwhelmingly positive—they feel more empowered and engaged than ever before.”
Marco Brouwer, Contact Center Manager, Teleperformance Benelux, said, “Centrical has transformed our contact center operations by turning our raw data into actionable insights for our frontline teams. The AI-driven support from Centrical enhances our operational efficiency and significantly elevates the customer experience.”
Ruben Lowenstein, Customer Care Manager, Samsung Benelux, said, “Working with the Centrical platform really enables us to focus on employee growth in a structured, tangible and effective way. And as you can imagine, people growth is business growth.”
AI Renaissance and the Future of Frontline Teams
Gal Rimon, CEO & Founder, Centrical, said, “The customer experience industry is undergoing a profound transformation, redefining the roles of frontline employees and team leaders. With AI now handling more complex interactions and routine tasks, agents need new skills to connect deeply with customers and solve their problems more effectively. Centrical’s new solution empowers our clients to meet these demands head-on, leveraging cutting-edge technology to future-proof their frontline teams.
After defining the category of ‘Employee Performance Experience’ by putting frontline employees at the heart of business success, we are now expanding our solution to strengthen the role of frontline managers, equipping them with the tools to be more effective coaches and leaders. As Richard Branson famously said, ‘Take care of your employees, and they’ll take care of your customers.’ This philosophy is at the core of what we do. Today’s advancements in AI and technology allow us to bring this vision to life on an unprecedented scale, helping organizations not just adapt but thrive in this new landscape.”
Simon Harrison, Founder & Executive Partner, Actionary, said, “Our research shows that frontline employees are under pressure to deal with a higher volume of emotional interactions as AI automates more tactical engagements. Solutions that save team leaders time and offer actionable insights create capacity to help ensure wellbeing through a healthier agent and supervisor relationship dynamic.”
To see how Centrical’s new Team Performance Central and AI Assistant can transform your frontline team’s performance, register for the upcoming live Demo Day, which will take place October 1, 2024 at 11am ET, or view the video at centrical.com/TPX.
About Centrical
Centrical, the Performance Experience Platform, empowers best-in-class customer experiences for the world’s leading brands by building highly engaged and productive frontline teams. The platform personalizes the employee experience, guiding individual success and growth, through AI-driven performance, coaching and quality management, personalized microlearning, and voice of the employee—all wrapped in industry leading gamification to make the experience both fun and rewarding. In addition, Centrical’s AI copilot empowers frontline managers to develop their teams through more effective and efficient coaching.
Centrical was founded in 2013 and serves customers in 150 countries in 40 different languages. Centrical has offices in New York, Tel-Aviv, and London and customers include leading multinational enterprises such as Microsoft, Teleperformance, DHL, Synchrony Financial, and more. 
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Artificial Intelligence

NewPhotonics Introduces NPG102 Transmitter-on-Chip for DSP-based Optical Modules Serving 1.6 Tbps AI-era Data Center Interconnect

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Optical head transmitter with integrated lasers enables all-optics transceiver innovation in network and compute infrastructure
TEL AVIV, Israel, Sept. 19, 2024 /PRNewswire/ — NewPhotonics Ltd., a leader in advanced integrated photonics technologies, today introduced its NPG102 PIC transmitter on chip (TOC) at1.6Tbps for DSP-based optical transceiver modules.  The NPG102 TOC delivers low latency data communications at low power consumption and reduced channel loss to meet the increasing AI-cluster processing demands on data center infrastructure.

The optimized flip-chip integrates octal channel, auto-tunable lasers and 224Gbps PAM4 modulation featuring aggregated bandwidth at 1.6Tbps with electrical to optical transmission. Internal ADC/DAC supports channel control and monitoring in a package with on-chip temperature monitoring at low 2.9W power consumption.
Integrated Lasers Improve Module Time to Market
Designed for pluggable OSFP modules, the monolithically integrated lasers and modulators improve system integration with wafer-level laser alignment and integrated direct modulation. This additional advantage of all-optics innovation in the transceiver chip design results in accelerated OEM manufacturing yield maturity and time to market for transceiver module delivery.
“As data centers worldwide strive to accelerate infrastructure improvements that enhance AI workload performance, the entire value chain is seeking progressive solutions that deliver faster and more energy efficient data processing.” said Doron Tal, senior vice president and general manager of Optical Connectivity. “Our all-optics innovation roadmap for the NPG102 for 1.6Tbps DSP-based modules puts data centers on a path in this decade to deliver higher capacity, low power optical connectivity.”
The NewPhotonics NPG102 PIC transmitter-on-chip for DSP-based transceiver module sampling will be available in Q2 2025.
About NewPhotonics
NewPhotonics is a fabless semiconductor designs, develops and manufactures photonic integrated circuit (PIC) solutions for AI-era data center optical communications. Our integrated NPG102 PIC transmitter on chip family delivers low latency, reduced power in optical transceiver modules for all-optics connectivity. The company’s silicon photonics innovations breakthrough speed, energy and distance barriers in optical I/O in a new all-optics paradigm. NewPhotonics, based in Tel Aviv, Israel, is privately held and funded. For more information visit www.newphotonics.com 
Press Contact:
Corporate [email protected]+972 3 614-3147
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Artificial Intelligence

Royal Meteorological Society’s Public Vote opens for 2024 ‘Standard Chartered Weather Photographer of the Year’ Award

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LONDON, Sept. 19, 2024 /PRNewswire/ — The public vote for the Standard Chartered Weather Photographer of the Year 2024 is now open. From 19 September to 17 October, individuals can vote for their favourite image from a shortlist showcasing the world’s most striking weather and climate photography.

Now in its ninth year, the competition, organised by the UK’s Royal Meteorological Society, serves as an international platform to raise awareness of the environmental issues putting our planet at risk—including heatwaves, cyclones, and extreme flooding—while also depicting the awe-inspiring beauty and power of the weather.
With the introduction of the Standard Chartered Climate Award in 2024, the competition attracted thousands of entries from photographers of all ages and skill levels worldwide. Many participants were eager to document the human impacts of extreme weather events such as floods, droughts, and wildfires.
The shortlist gallery for the public vote is available on the Royal Meteorological Society’s website, featuring 25 outstanding weather and climate photographs.
Highlights include a Saharan dust storm; an ice halo, rare red sprite lightning; and sublime landscapes blanketed in hoarfrost. The shortlist gallery also provides insights into the science behind the weather phenomena and the stories behind the images—as well as the photographers’ adventures and the techniques used to capture them.
View the shortlist and vote for your favourite.
Competition Timeline
Public Vote Open: 19 September (07:00 BST) – 17 October (23:59 BST)
Winners’ Announcement: 30 October 2024
Professor Liz Bentley, Chief Executive of the Royal Meteorological Society, commented:
“In my nine years judging this competition, I always see something new and astonishing. This year’s entrants have highlighted those regions of the world facing the worst impacts of climate change, but they also bring home the message that climate change is affecting the weather patterns of the more temperate climates and the most comfortable of societies too. We need to galvanise and act now to make change happen.”
Marisa Drew, Chief Sustainability Officer at Standard Chartered, commented: 
“In the second year of our sponsorship, I am once again struck by the photography surfaced in the shortlist, which showcases the impacts of our changing climate on communities and our natural environment. With winners announced next month, I look forward to seeing which photograph wins our new Climate Award, introduced this year to bring greater awareness to the importance of climate mitigation and adaptation. Good luck to everyone on the shortlist.”
Read Notes to Editors
Download high-res or low-res images, captions and image copyright attribution here.
 
 

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Artificial Intelligence

XRP Healthcare Magazine Unveils Groundbreaking AI Development in 4th Issue, Featuring Elon Musk

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DUBAI, UAE, Sept. 19, 2024 /PRNewswire/ — The highly anticipated fourth edition of XRP Healthcare Magazine has arrived, featuring an exciting and innovative update on XRP Healthcare’s rapid progress in artificial intelligence (AI). Despite being less than two years old, the company continues to make incredible strides in healthcare innovation. This issue highlights the launch of the XRPH AI chatbot—a multi-lingual digital assistant designed to deliver personalized health advice that spans traditional, holistic, and conventional treatments. Available at www.xrph.ai, the chatbot offers country and region-specific insights, tailored to users’ unique medical needs.

 
 
The XRPH AI chatbot stands out for its ability to generate custom personal training programs based on users’ weight, height, ethnicity, injuries, and diet preferences. It also provides advice on meditation techniques, nutrition, and cutting-edge treatments for terminal illnesses, such as cancer. XRP Healthcare has a dedicated AI development team continuously working to evolve the chatbot, with more innovations planned for release later this quarter.
Chairman Whitney Lynn commented, “The XRPH AI chatbot is a significant breakthrough in personalized healthcare. We’re blending modern AI technology with holistic medical wisdom to create an intuitive tool that is accessible to users around the globe.”
As part of the magazine’s main feature, it also explores Elon Musk’s game-changing investments in AI, which are revolutionizing healthcare through projects like Neuralink. Musk’s advancements are pushing the boundaries of medical diagnostics and treatment, fostering healthy competition in the AI sector and driving the next golden age of innovation.
CEO Kain Roomes added, “The incredible progress we’ve made since inception is a testament to our vision and dedication. Our AI chatbot is just the beginning, and with our dedicated team, we are constantly looking for new ways to improve healthcare experiences.”
Keith Errey, CTO of XRP Healthcare and founder of Isansys Lifecare, also plays a key role in the company’s AI-driven approach. His previous work at Isansys Lifecare involved a groundbreaking partnership with The Birmingham Women’s and Children’s NHS Foundation Trust, where they deployed the Patient Status Engine—a state-of-the-art monitoring platform that detects early signs of patient deterioration, enabling faster and more effective care. Speaking at the Thames Valley Chamber of Commerce International Technology Conference earlier this year, Keith emphasized the pivotal role of AI in healthcare: “The big win in AI will be organizational efficiency. That for the NHS has to be the way forward.” His expertise continues to shape XRP Healthcare’s AI innovations.
The fourth issue of XRP Healthcare Magazine also features Chantelle Gosling-Udonwa, founder of a revolutionary, eco-friendly children’s toy company, and Sam Desalu, founder of the Cornerstone Foundation, which is rekindling hope in Africa through grassroots healthcare initiatives. Additionally, the magazine celebrates the Top 10 female CEOs in Africa and explores Donald Trump’s political future and its potential impact on healthcare and cryptocurrency.
Free physical copies of the magazine can be ordered from www.xrphealthcare.ai (postage costs apply) or downloaded from ISSUU here. With XRP Healthcare’s rapid progress and exciting updates expected later this quarter, this issue is a must-read for anyone interested in the future of AI and healthcare.
About XRP Healthcare:XRP Healthcare is revolutionizing global healthcare with blockchain & AI. As the first Pharma and Healthcare platform built on the XRP Ledger, our Prescription Savings Card in the USA enhances accessibility and affordability. Meanwhile, our mergers and acquisitions in Africa are broadening healthcare access across the continent.
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