QuestionPro is the only company to lead both categories, a testament to its belief that journey mapping and VoC should be a single holistic process.
AUSTIN, Texas, Sept. 20, 2024 /PRNewswire/ — QuestionPro today announced it has been named a Q3 2024 SPARK Leader in the SPARK MatrixTM analysis of both the global Voice of Customer (VoC) and the Customer Journey Mapping platforms The QKS Group formerly known as Quadrant Knowledge Solutions SPARK Matrix™ provides competitive analysis & ranking of the leading vendors in these markets. 

The QKS Group formerly known as Quadrant Knowledge Solutions SPARK Matrix: Voice of Customer (VoC) and Customer Journey Mapping platforms, Q3, 2024, include a detailed analysis of global market dynamics, vendor landscape, and competitive positioning. The study provides competitive analysis and ranking of the leading platform vendors in the form of its SPARK MatrixTM, providing strategic information for users to evaluate different vendor capabilities, competitive differentiation, and market position.
According to Abhishek Dubey, Analyst, QKS Group, “QuestionPro’s Voice of Customer Platform stands out with its diverse feedback capture methods, such as email, SMS, and intercept surveys, which allow organizations to gather insights from multiple touchpoints for a comprehensive view of customer experiences. The platform’s advanced survey design tools, coupled with Pathos AI for analyzing text and speech data, help transform raw feedback into actionable insights, enabling organizations to understand and respond to customer needs more effectively.
“Its intuitive dashboards facilitate data visualization and trend analysis, while the enhanced case management and journey mapping features streamline customer interactions and feedback loops. These capabilities, combined with a strong focus on innovation and customer-centric improvements, distinguish QuestionPro as a leader in the market, empowering organizations to achieve superior customer satisfaction and loyalty.”
According to Palika S, Analyst at QKS Group, “QuestionPro’s Customer Journey Platform stands out as a sophisticated solution for organizations seeking to gain deep insights into their customers’ experiences. By combining advanced analytics and intuitive visualizations, the platform provides a comprehensive view of the customer journey, from initial touchpoints to post-purchase interactions. The platform’s robust case management features streamline the process of tracking customer interactions and identifying areas for improvement, while its integration with other enterprise systems ensures a seamless and efficient workflow.
“With intuitive dashboards and deep integration with existing CRM systems, QuestionPro’s platform enables organizations to streamline journey orchestration, enhance customer engagement, and drive meaningful outcomes. By providing a comprehensive view of the customer journey, QuestionPro empowers organizations to make data-driven decisions that enhance customer satisfaction, loyalty, and overall business performance.”
“Being named a SPARK Leader for both Voice of Customer (VoC) and Customer Journey Mapping platforms is a testament not only to our dedication to innovation and customer success, but a reflection that our approach is working,” said Ken Peterson, President of CX, QuestionPro. “Yet, to be the leader in both categories reflects our belief that that journey mapping and VOC should be a single holistic process, and we continue to architect our platform to make it easy for customers to integrate VoC and Journey Mapping.”
Both reports are available for complimentary downloads:
SPARK matrix: Customer Journey Mapping (CJM) platform, Q3, 2024: https://questionpro.com/spark-matrix-customer-journey-mapping-2024/SPARK matrix: Voice of Customer (VoC) platform, Q3, 2024: https://questionpro.com/spark-matrix-voice-of-the-customer-2024/About QuestionPro:
Founded in 2006, QuestionPro is a global provider of online survey and research services that help companies make better decisions through data. Our fully integrated online platform includes surveys, research & insights, customer experience (CX) and workforce/employee experience software. We additionally offer polling, journey mapping, employee 360s, and data visualization. Our clientele ranges from small businesses to Fortune 100 companies, who rely on us for insights about customers, employees, and the marketplace. With offices in the US, Canada, Mexico, U.K., Germany, Japan, Australia, the United Arab Emirates and India, we offer customers 24-7 access to highly trained support specialists and engineers. More information is available at www.questionpro.com.
Media ContactJohn Williams, Scoville PR for QuestionPro206.660.5503, [email protected] 
About QKS Group:
QKS Group formerly known as Quadrant Knowledge Solutions is a global advisory and consulting firm focused on helping clients achieve business transformation goals with Strategic Business and Growth advisory services. At QKS Group, our vision is to become an integral part of our client’s business as a strategic knowledge partner. Our research and consulting deliverables are designed to provide comprehensive information and strategic insights for helping clients formulate growth strategies to survive and thrive in ever-changing business environments.
For more available research, please visit https://qksgroup.com/ 
Contact:Shraddha RoyPR & Media RelationsQKS GroupRegus Business Center35 Village Road, Suite 100,Middleton Massachusetts 01949United StatesEmail: [email protected] Source: https://qksgroup.com/resources/newsroom/quadrant-knowledge-solutions-names-questionpro-as-spark-matrix-leader-in-both-voice-of-customer-customer-journey-mapping-platforms?id=773
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SANTA CLARA, Calif., Sept. 20, 2024 /PRNewswire/ — ACL Digital, an ALTEN group company and leader in design-led digital experiences, innovation, enterprise IT modernization, and product engineering services, is thrilled to announce the grand opening of its new office in Hyderabad.

This strategic expansion perfectly aligns with ACL Digital’s growth strategy and the region’s increasing demand for cutting-edge semiconductor design services. The Hyderabad center will enable clients in Hyderabad and globally to access end-to-end semiconductor capabilities around ASIC and FPGA design, services, verification, validation, and physical design/DFT solutions.
Shri Duddilla Sridhar Babu, Hon’ble Minister for IT, Electronics & Communications; Industries & Commerce and Legislative Affairs, Government of Telangana, inaugurated this new office at The Headquarters, 6th floor, The Orbit by Auro Realty, Knowledge City, Raidurg, Hyderabad on Friday, September 20, 2024.
The new facility further strengthens ACL Digital’s commitment to advancing semiconductor innovation and helping clients maximize value in a rapidly evolving industry.
Ramandeep Singh, CEO of ACL Digital, expressed his enthusiasm about the expansion, stating, “Our new office in Hyderabad signifies a major milestone in our growth journey. This expansion of our capabilities and capacity not only deepens our expertise in the semiconductor industry but also reflects our strategic vision to be at the forefront of technological advancement. We are excited about the possibilities this expansion brings and are committed to delivering exceptional value to our clients in Hyderabad while contributing to the region’s technological advancement.”
ACL Digital looks forward to discussing its future expansion plans and welcomes potential collaboration and support from the government. The company is excited about contributing to the growth and prosperity of Telangana, strengthening the region’s position as a prominent hub for IT excellence and technological innovation.
About ACL Digital
ACL Digital, an ALTEN Group Company, is a leader in digital product innovation and engineering. We help our clients design and build innovative products (AI, Cloud, and Mobile ready), content and commerce-driven platforms, and connected, converged digital experiences for the modern world through a design-led Digital Transformation framework.
Headquartered in Silicon Valley, ACL Digital is a leader in design-led digital experience, innovation, enterprise modernization, and product engineering services converging to Technology, Media & Telecom. We are a talented workforce and part of the 57,000+ employee ALTEN Group, spread across more than 30 countries, offering a multicultural workplace and a collaborative knowledge environment.
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An increase in the use of digital transformation technology in banks, along with streamlining financial services drives the growth of the market. In addition, the rise in the adoption of banking & financial sectors across the globe fuels the growth of the market.  
PORTLAND, Ore., Sept. 20, 2024 /PRNewswire/ — Allied Market Research published a report, titled, “Banking as a Service Market by Component (Platform and Service), Type (API-based Bank-as-a-service and Cloud-based Bank-as-a-service) and End User (Banks, FinTech Corporations/NBFC and Others): Global Opportunity Analysis and Industry Forecast, 2023-2032”. According to the report, the “banking as a service market” was valued at $4 billion in 2022, and is projected to reach $22.6 billion by 2032, growing at a CAGR of 19.3% from 2023 to 2032. 

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An increase in the use of digital transformation technology in banks, along with streamlining financial services drives the growth of the market. In addition, the rise in the adoption of banking & financial sectors across the globe fuels the growth of the market. Moreover, continuous technological innovations as well as a rise in internet and mobile penetration are expected to provide lucrative opportunities for the growth of the market during the forecast period. On the contrary, the increase in cyber-attacks and the high cost of adoption limits the growth of the banking as a service market. 
The platform segment held the highest market share in 2022.  
By component, the platform segment dominated the market in 2022, this dominance is driven by the increasing demand for integrated banking solutions that allow financial institutions and fintech companies to offer a wide range of banking services through a single, scalable platform. These platforms enable seamless integration of various financial services such as payments, lending, and account management into third-party applications, making them highly valuable in the rapidly evolving digital banking ecosystem. However, the service segment is expected to witness the largest CAGR of 21.4%, this growth is driven by the increasing need for consulting, integration, and support services that help financial institutions and fintech companies effectively implement and manage BaaS platforms. As more businesses adopt digital banking solutions, the demand for specialized services to ensure seamless platform integration, regulatory compliance, and ongoing technical support is rising. 
The banks segment held the highest market share in 2022. 
By end user, the banks segment accounted for the largest share in 2022. This dominance is due to banks extensive infrastructure and established networks that facilitate international transactions. Their broad range of services, including secure handling of funds, comprehensive financial offerings, and strong regulatory compliance, contribute to their leading position in the banking as a service market. However, the others segment is expected to witness the largest CAGR of 20.4%. In the rapidly evolving Banking-as-a-Service (BaaS) market, several government initiatives and investment firms are poised to witness significant growth.  The regulatory frameworks not only foster innovation but also create a conducive environment for BaaS growth. Similarly, investment firms like Accel Partners, Sequoia Capital, and Andreessen Horowitz are heavily investing in fintech and BaaS platforms, fueling their growth and development.
Purchase This Comprehensive Report (PDF with Insights, Charts, Tables, and Figures) @ https://bit.ly/3Zrz5Ta
Regional Insights: The Europe region held the highest market share in 2022.  
By region, the banking as a service market was dominated by Europe in 2022. This dominance is largely attributed to the region’s early adoption of open banking regulations, such as the revised payment services directive (PSD2), which has fostered collaboration between traditional banks and fintech companies. Europe’s regulatory environment encourages innovation and competition in financial services, making it a leading market for BaaS platforms.  
Key Industry Developments 
In May 2024, Fintech unicorn Zeta launched a digital credit-as-a-service product for its enterprise customers, primarily banks. The product is based on the credit lines on the UPI scheme that the Reserve Bank of India rolled out in September to reduce the cost of financial services and allow users to access pre-approved credit through their UPI-linked accounts.In May 2024, AppTech Payments Corp. launched InstaCash, which utilizes the BaaS for virtual accounts, debit and credit cards, and high-interest-yielding financial products.In September 2023, Konsentus partnered with Brankas to enable financial institutions, central banks, and regulators to accelerate their open finance journeys. The integrated technology solutions will deliver ease of use, security, and cost-efficiency for those setting up or participating in open ecosystems.Get More Information Before Buying: https://www.alliedmarketresearch.com/purchase-enquiry/A14258
Players: –
Solaris SEBnkbl LtdTreasury PrimeBlock Inc.MatchMove Pay Pte LtdClearBank LtdStripe Inc.Green Dot CorporationStarling BankBanco Bilbao Vizcaya ArgentariaS.A.Key Benefits for Stakeholders
This report provides a quantitative analysis of the market segments, current trends, estimations, and dynamics of the banking-as-a-service market analysis from 2022 to 2032 to identify the prevailing banking-as-a-service market opportunities.Market research is offered along with information related to key drivers, restraints, and opportunities.Porter’s five forces analysis highlights the potency of buyers and suppliers to enable stakeholders to make profit-oriented business decisions and strengthen their supplier-buyer network.In-depth analysis of the banking-as-a-service market segmentation assists to determine the prevailing market opportunities.Major countries in each region are mapped according to their revenue contribution to the global market.Market player positioning facilitates benchmarking and provides a clear understanding of the present position of the market players.The report includes the analysis of the regional as well as global banking-as-a-service market trends, key players, market segments, application areas, and market growth strategies.Access Your Customized Sample Report & TOC Now: https://www.alliedmarketresearch.com/request-for-customization/A14258 
Banking-as-a-Service Market Key Segments:
By Component
PlatformServiceBy Type
API-based Bank-as-a-serviceCloud-based Bank-as-a-serviceBy End User
BanksFinTech Corporations/NBFCOthersBy Region
North America (U.S., Canada)Europe (UK, Germany, France, Italy, Spain, Rest of Europe)Asia-Pacific (China, Japan, India, Australia, South Korea, Rest of Asia-Pacific)LAMEA (Latin America, Middle East, Africa)Trending Reports in BFSI Industry (Book Now with 10% Discount + Covid-19 scenario):
U.S. Banking-as-a-Service Market Size, Share, Competitive Landscape and Trend Analysis Report, by Component, by Type, by End User: Opportunity Analysis and Industry Forecast, 2022-2032
UK Banking-as-a-Service Market Size, Share, Competitive Landscape and Trend Analysis Report, by Component, by Type, by End User: Opportunity Analysis and Industry Forecast, 2022-2032
API Banking Market Size, Share, Competitive Landscape and Trend Analysis Report, by Component, by Deployment, by Enterprise Size: Global Opportunity Analysis and Industry Forecast, 2023-2032
AI in Banking Market Size, Share, Competitive Landscape and Trend Analysis Report, by Component, Enterprise Size, Applications and Technology: Global Opportunity Analysis and Industry Forecast, 2021-2030
Neo and Challenger Bank Market Size, Share, Competitive Landscape and Trend Analysis Report, by Service Type and End User: Global Opportunity Analysis and Industry Forecast, 2020-2027
About Us:
Allied Market Research (AMR) is a full-service market research and business-consulting wing of Allied Analytics LLP based in Wilmington, Delaware. Allied Market Research provides global enterprises as well as medium and small businesses with unmatched quality of “Market Research Reports Insights” and “Business Intelligence Solutions.” AMR has a targeted view to provide business insights and consulting to assist its clients to make strategic business decisions and achieve sustainable growth in their respective market domain.
We are in professional corporate relations with various companies and this helps us in digging out market data that helps us generate accurate research data tables and confirms utmost accuracy in our market forecasting. Allied Market Research CEO Pawan Kumar is instrumental in inspiring and encouraging everyone associated with the company to maintain high quality of data and help clients in every way possible to achieve success. Each and every data presented in the reports published by us is extracted through primary interviews with top officials from leading companies of domain concerned. Our secondary data procurement methodology includes deep online and offline research and discussion with knowledgeable professionals and analysts in the industry.
Contact:David Correa1209 Orange Street,Corporation Trust Center,Wilmington,New Castle,Delaware 19801 USA.Int’l: +1-503-894-6022Toll Free: +1-800-792-5285UK: +44-845-528-1300India (Pune): +91-20-66346060Fax: [email protected] BFSI Blog
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