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UST Acquires ISG Automation

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Strategic move strengthens UST’s presence in the dynamic intelligent automation market while laying the foundation for further growth amidst new demand
ALISO VIEJO, Calif., Oct. 3, 2024 /PRNewswire/ — UST, a leading digital transformation solutions company, has acquired the automation unit of Information Services Group (ISG), strengthening its position in the intelligent automation space and positioning the company for future growth in a dynamic market. The acquired unit is a leading provider of intelligent automation solutions, utilizing artificial intelligence (AI), robotic process automation (RPA), and automation technologies to help clients across a range of industries optimize their business processes, enhance the customer experience, and reduce operational costs.

Information Services Group (ISG) (Nasdaq: III), a leading global technology research and advisory firm, said it has sold its automation unit to UST for $27 million in an all-cash transaction. Initially founded in 2017, the unit offers RPA software implementation, support, and licensing services. The unit has over 120 senior automation consultants and technologists across US, UK, India, Canada, and Germany. As a long-standing leader in the market, the acquired unit boasts strong partnerships with leading automation vendors such as Automation Anywhere, UiPath, and Blue Prism, and offers end-to-end services ranging from strategy and design to implementation and support. Furthermore, the acquisition will strengthen UST’s partner ecosystem in the intelligent automation space and allow the company to deliver a broader set of services to its clients.
This significant investment strengthening UST’s position in a critical sector that has the potential to transform industries, enhance productivity, improve customer experiences, and further build on diverse revenue streams. The move comes at a time when enterprises are seeking to scale and optimize automation across the enterprise and leverage these benefits for broader business transformation.
As the role of generative AI in enterprise automation expands, the acquisition will allow UST to continue meeting client needs while driving innovation and cost optimization. As part of the agreement, UST will onboard highly experienced intelligent automation consultants globally.
“Building on the success of the UST SmartOps platform as well as our current services and partnerships, this strategic acquisition represents a significant step forward for the UST Automation team, enabling greater intelligent automation consulting capabilities and allowing us to broaden our partner ecosystem. The move strengthens our ability to deliver a larger set of services to our clients, including business transformation, automation-powered BPaaS and cost take out capabilities. As the intelligent automation space continues to grow, UST is committed to expanding its portfolio of automation platforms, accelerators and AI-based solutions to meet the constantly evolving needs of clients and partners,” said Sajesh Gopinath, General Manager, UST Automation.
“Our former automation unit will benefit from being part of a larger technology services organization, UST, a company that we have known and respected for years – and one that has the resources and scale to compete in the intelligent process automation space,” said Michael P. Connors, Chairman and Chief Executive Officer, ISG.
About ISGISG (Information Services Group) (Nasdaq: III) is a leading global technology research and advisory firm. A trusted business partner to more than 900 clients, including more than 75 of the world’s top 100 enterprises, ISG is committed to helping corporations, public sector organizations, and service and technology providers achieve operational excellence and faster growth. The firm specializes in digital transformation services, including AI, cloud and data analytics; sourcing advisory; managed governance and risk services; network carrier services; strategy and operations design; change management; market intelligence and technology research and analysis. Founded in 2006, and based in Stamford, Conn., ISG employs more than 1,600 digital-ready professionals operating in more than 20 countries—a global team known for its innovative thinking, market influence, deep industry and technology expertise, and world-class research and analytical capabilities based on the industry’s most comprehensive marketplace data. For more information, visit www.isg-one.com.
Media Contacts, ISG:Will Thoretz, ISG+1 203 517 3119 [email protected]
About USTSince 1999, UST has worked side by side with the world’s best companies to make a powerful impact through transformation. Powered by technology, inspired by people, and led by our purpose, we partner with our clients from design to operation. Our digital solutions, proprietary platforms, engineering expertise, and innovation ecosystem turn core challenges into impactful, disruptive solutions. With deep industry knowledge and a future-ready mindset, we infuse innovation and agility into our clients’ organizations—delivering measurable value and positive lasting change for them, their customers, and communities around the world. Together, with 30,000+ employees in 30+ countries, we build for boundless impact—touching billions of lives in the process. Visit us at www.UST.com.
Media Contacts, UST:Tinu Cherian Abraham+1 (949) 415-9857
 Merrick Laravea+1 (949) 416-6212
Neha Misri+44-7341787926
Roshini Das [email protected]
Media Contacts, India:Adfactors [email protected] 
Media Contacts, U.S.:S&C [email protected]
Makovsky [email protected]
Media Contacts, U.K.:FTI [email protected]
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AGORA INTEGRATES WITH OPENAI TO ENABLE REAL-TIME CONVERSATIONAL AI

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Agora Launches Conversational AI SDK, Integrated with OpenAI’s Realtime API to Power the Evolution of Natural, Voice-Driven AI Experiences
SANTA CLARA, Calif., Oct. 3, 2024 /PRNewswire/ — Agora, Inc. (NASDAQ: API), a pioneer and leading platform for real-time engagement APIs, today announced the launch of its revolutionary Conversational AI SDK, integrated with OpenAI’s Realtime API to allow developers to seamlessly bring engaging, voice-driven AI experiences to any app. This integration lets developers build conversational AI for a vast range of use cases and provide users with a more natural way to interact with AI than ever before.

“Real-time conversational AI is the next step in helping consumers and organizations across the world realize the benefits of this seismic and revolutionary technology,” said Tony Zhao, CEO and Co-Founder of Agora. “With OpenAI, our Conversational AI SDK will allow developers everywhere to increase interactivity in their apps by implementing natural voice interaction with the conversational intelligence of OpenAI, thanks to Agora’s robust real-time audio streaming capabilities.”
The Conversational AI SDK leverages Agora’s intelligent routing and ultra-low latency real-time network – which powers 60 billion minutes of real-time interaction per month in over 200 countries and regions globally – to enable human-like voice interactions with OpenAI via the OpenAI Realtime API. The SDK incorporates AI echo cancellation and background noise suppression to deliver accurate voice processing in any environment, making it easy for developers to provide reliable connections with OpenAI’s GPT models.
“By integrating lifelike, interactive AI learning assistants into our platform, we can enhance personalized skill assessments, improve the learning experience for developers, optimize online testing, and create new opportunities to expand our skill assessment and educational services globally,” said Samuel Lim, CEO & Founder of Agora customer Grepp.
The new integration will allow developers to quickly build robust AI voice agents for use cases including 24/7 customer support, concierge services, health and wellness, education and language learning, gaming, voice interfaces and many more.
“Agora’s Conversational AI SDK will make it easy for us to integrate real-time voice interaction with AI into our IoT products,” said Yun Zhang, CEO & Co-founder of Wyze, an emerging Home Intelligence platform with scalable IoT devices that is also an Agora customer. “Agora’s network is a game changer, with the ultra-low latency response time necessary for truly natural voice interaction with AI-powered smart devices.”
“The integration with OpenAI will unleash a wave of creativity and utility in the AI space unlike anything we have seen to date,” concluded Zhao. “Whether it’s wellness coaching in the healthcare space, a 24/7 customer support agent, or a language tutoring app that can help students practice their speaking skills, our Conversational AI SDK and OpenAI’s Realtime API will allow developers to imagine and build apps that would have been inconceivable only a few years ago. It will also help end users leverage AI in their daily lives in entirely new ways – and Agora is thrilled to integrate with OpenAI to make it all possible.”
For more info on Agora’s Conversational AI SDK for OpenAI, check out the webpage: https://www.agora.io/en/products/agora-openai-conversational-ai-sdk/ 
About Agora 
Headquartered in Santa Clara, California, Agora is a pioneer and global leader in Real-Time Engagement Platform-as-a-Service (PaaS), providing developers with simple, flexible, and powerful application programming interfaces, or APIs, to embed real-time voice, video, interactive live-streaming, chat, whiteboard, and artificial intelligence capabilities into their applications.
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Kao Data Starts Work on the Construction of its £350m, Greater Manchester Data Centre

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Greater Manchester Mayor, Andy Burnham, visits the construction site of Kao Data’s new 40MW data centre, set to play a key role in his GM digital strategy over the next decade.The industrial-scale, 25,900sqm data centre will house some of the UK’s most advanced computing technologies, including artificial intelligence (AI) and cloud workloads.Designed to be one of the world’s most energy-efficient facilities and powered by 100% certified renewable energy, the data centre will set new standards in the city for sustainability.STOCKPORT, England, Oct. 3, 2024 /PRNewswire/ — Kao Data, the specialist developer and operator of data centres engineered for AI and advanced computing, has today announced work has commenced on the construction of its new £350 million data centre in Stockport, Greater Manchester.

The news comes as data centres are designated Critical National Infrastructure (CNI) by the UK Government in the first move of its kind since 2015.
Greater Manchester Mayor Andy Burnham and the Leader of Stockport Council, Cllr Mark Hunter, were among those present as work began to demolish existing buildings on the ex-industrial site in preparation for the new data centre, which is expected to be powering customers’ workloads by 2026.
The state-of-the-art facility will further cement Manchester’s growing reputation as a major hub for UK digital infrastructure and technology innovation, and ties into the GMCA’s Greater Manchester Digital Blueprint by extending the region’s world-class digital infrastructure.
Upon completion, the data centre will deliver unrivalled computing capabilities to regional and international organisations, providing them with one of Europe’s most advanced and sustainable hosting environments, powered by 100% certified renewable energy.
The new data centre is also expected to bring numerous high-net-worth employment opportunities to the area, creating both direct and indirect jobs across construction, engineering, and operations, while attracting further tech professionals to the region.
Once operational this facility provides the vital capacity needed for tech businesses to scale and grow, supporting more jobs in the digital sector.
Andy Burnham said: “As we continue our mission to ensure world-class digital infrastructure for the region, this new data centre will play a pivotal part in our fast-growing and diverse technology ecosystem, reinforcing our position as a global leader in AI and data centre capacity.”
“This data centre can also raise aspirations and opportunities for young people, providing a window on the GM economy that they’ve never had before,” he continued. Kao Data’s plans to engage with schools and colleges and support technical career pathways for local students through the Greater Manchester Baccalaureate is exciting, and I’m looking forward to seeing those plans become reality.”
Doug Loewe, CEO, Kao Data, said: “Beginning the development stage of our new data centre marks an important milestone, not only for Kao Data, but for technology in Stockport and Greater Manchester. The city region is becoming an increasingly strategic location for digital infrastructure investment, and our new facility – the largest and most sustainable in the north of England – further reinforces Greater Manchester’s position as a digital and economic powerhouse.”
Cllr Mark Hunter said: “It’s a fantastic opportunity for Stockport to attract businesses like Kao Data to come and be based in the borough, with all the extra job opportunities and support for growing our local economy further that comes with them.
“It’s also a testament to all of the good work and investment in the borough that the Council has led on – with good support from Andy Burnham as GM Mayor – that digital and tech businesses recognise the potential of Stockport as a key location for their growth and further success.”
By 2026, Greater Manchester is expected to emerge as one of the UK and Europe’s largest computing and technology hubs, benefitting from a strategic location that includes access to cutting-edge connectivity, an industrialised power grid, a talented, tech-savvy workforce and well-established AI Start-up and research communities.
Kao Data’s facility is set to be a cornerstone of this transformation, helping businesses across the region stay competitive on the global stage and attract the world’s most pioneering tech players to the North West.
For more information about Kao Data’s Greater Manchester data centre, visit the website.
About Kao Data
Kao Data leads the industry, pioneering the development and operation of UK and European data centres engineered for AI and advanced computing. With hyperscale-inspired facilities east and west of London, and northern England’s largest data centre planned for Greater Manchester, we are home to technology’s most demanding computing infrastructure.
Its award-winning, NVIDIA DGX-Ready certified data centres are designed, engineered, and operated by one of the industry’s most respected teams. Together, this provides colocation customers deploying mission-critical AI, enterprise, and cloud workloads with a secure, scalable, and sustainable compute environment, backed by a guarantee of 100% uptime.
Kao Data’s data centre portfolio includes more than 160 MW of IT load, either currently operational, under development or planned – all of which is under-pinned by the highest energy efficiency, sustainability and ESG credentials.
Backed by leading international investors, and with several pioneering ‘industry firsts’ to our name, Kao Data represents the future in industrial scale, high-capacity data centres for AI and the next generation of compute.
Kaodata.com

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Commercial HVAC System Shipments Valued at US$354 Billion in 2030 Driven by Innovations in Cooling, Energy Efficiency, and Sustainability

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Building codes, energy regulations, and rising operating costs are encouraging building developers to upgrade existing HVAC infrastructure to Smart HVAC equipment
NEW YORK, Oct. 3, 2024 /PRNewswire/ — Building operations and their hardware components are undergoing a wave of digitalization by implementing smart technologies that enable convenience, comfort control, energy efficiency, and operational cost savings. Pressures to comply with sustainability regulations and demand for energy efficiency encourage building owners and engineers to develop optimized Heating, Ventilation, and Air Conditioning (HVAC) strategies to reduce operational costs. According to global technology intelligence firm ABI Research, the current commercial HVAC hardware shipments market is valued at US$161 billion and will grow to US$354 billion in 2030, at an advancing CAGR of 11.9%. This includes packaged systems & rooftop units, conventional systems, Variable Refrigerant Flow Systems (VRF), and multi-split system types.

Traditional HVAC systems have a binary function of ‘On & Off’. Smart HVAC systems have different modes which condition the air based on multiple factors such as ambient temperature, occupancy, equipment scheduling, and energy consumption. “Smart HVAC systems go beyond basic cooling and heating functions by bridging the connected and unconnected through intelligent climate control (temperature, air quality, and humidity tracking), remote management, proactive, predictive maintenance, and energy optimization. Currently, over 75% of the HVAC systems are hard-wired, as awareness grows over the forecast period by 2030, adoption of wireless connected Smart HVAC systems will reach over 55%,” explains Rithika Thomas, Senior Analyst for Sustainable Technologies at ABI Research.
Building codes and energy utilization regulations globally stress the need for efficient use of HVAC equipment, low-impact/sustainable refrigerant, and optimal set points to reduce energy costs. Energy Performance of Buildings Regulations (EPBD), F-Gas Regulations, the Health and Safety at Work Act 1974, the Control of Legionella Bacteria Regulations 2014, and Indoor Air Quality (IAQ) Regulations are a few edicts shaping the HVAC landscape with a focus on refrigerant type & use, maintenance, environmental impact, and a healthy workplace.
Bosch Group’s recent acquisition of Johnson Controls Residential and Light Commercial HVAC business has cemented its market share in the HVAC market. Established brands like Haier Electronics, Honeywell International, LG Electronics, Mitsubishi Electric Corporation, Panasonic, Midea Group, and Samsung Electronics, to name a few, are strengthening their offerings powered by Artificial Intelligence (AI), to cater to high energy efficiency HVAC systems with low-frequency noise, efficient water use, smart control features, and enhanced cooling capabilities. SMEs digitizing building operations and Building Automation System (BAS) providers like ALE, CIM, SensMax, and Sensgreen are partnering with established market players and commercial developers to prototype, manufacture, test, and deploy smart HVAC solutions in commercial buildings.
HVACs contribute between 38% – 70% of a conventional commercial building’s energy consumption. “Maximizing energy efficiency in HVAC systems for commercial buildings is crucial to creating energy-efficient, sustainable, and comfortable built environment. Smart HVAC empowers occupants to control the temperature of a space on a granular level from dedicated devices, such as a digital dashboard or phone, to achieve thermal comfort. Upskilling of building operators, technicians, and installers on new digital and smart HVAC capabilities is critical to the success and implementation of connected HVAC systems. The smarter era of HVAC will drive connected living to new heights through comfort, convenience, efficiency, and savings,” Thomas concludes.
These findings are from ABI Research’s HVAC Systems & Hardware in Commercial Buildings market data report. This report is part of the company’s Smart Buildings research service, which includes research, data, and ABI Insights. Market Data spreadsheets comprise deep data, market share analysis, and highly segmented, service-specific forecasts to provide detailed insight into where opportunities lie.
About ABI Research
ABI Research is a global technology intelligence firm uniquely positioned at the intersection of technology solution providers and end-market companies. We serve as the bridge that seamlessly connects these two segments by providing exclusive research and expert guidance to drive successful technology implementations and deliver strategies proven to attract and retain customers.
ABI Research是一家全球性的技术情报公司,拥有得天独厚的优势,充当终端市场公司和技术解决方案提供商之间的桥梁,通过提供独家研究和专业性指导,推动成功的技术实施和提供经证明可吸引和留住客户的战略,无缝连接这两大主体。
For more information about ABI Research’s services, contact us at +1.516.624.2500 in the Americas, +44.203.326.0140 in Europe, +65.6592.0290 in Asia-Pacific, or visit www.abiresearch.com.
Contact Info: 
Global Deborah PetraraTel: [email protected]  
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