Connect with us
European Gaming Congress 2024

Artificial Intelligence

boost.ai Launches AI-Powered CX Insights, Revolutionizes Analysis of Customer Interactions

Published

on

boost.ai-launches-ai-powered-cx-insights,-revolutionizes-analysis-of-customer-interactions

Three New Features Enable Automatic Review and Deeper Analysis of Every Customer Interaction with Virtual Agents.
SANDNES, Norway, Oct. 8, 2024 /PRNewswire/ — boost.ai today announced the launch of AI-powered CX Insights, a trio of new features to its conversational AI solution that enables enterprises to better analyze customer interactions and improve customer experience. At its core, AI-powered CX Insights enables automatic review of every single conversation a virtual agent has with customers and provides enterprises with detailed, actionable insights. The new level of transparency will increase enterprises’ capacity to execute data-driven changes in their customer experience and react to emerging trends and customer issues in real time.

For most enterprises, measuring and improving customer experience remains a tedious challenge, and those that try can only manage to do a cursory job. Traditional methods for analyzing automated conversations like manual reviews, basic performance metrics, and customer satisfaction (CSAT) surveys provide a fragmented view of customer interactions, and can often be misleading or inefficient. Manual reviews are time-consuming and inconsistent, while metrics such as completion and containment rates offer little insight into whether customers actually received the support they needed. CSAT surveys, though useful, often fail to link feedback to specific conversations, making it difficult to drive real improvements.
Boost.ai’s AI-powered CX Insights eliminate these challenges by providing an end-to-end solution that automatically reviews every customer conversation and empowers enterprises with deep visibility into the true quality of interactions. The result is a continuous, data-driven improvement of the customer experience with a level of insights not yet seen in this industry.
“Since day one, we’ve been committed to transparency and control in our platform, providing businesses with a simple-to-use, and highly intelligent way of introducing AI to their existing CX model. Today, we’ve delivered a tool that shows them how well their virtual agents are performing and will assist in improving the customer journey like never before,” said Jerry Haywood, CEO of boost.ai. “The future of CX lies in the conversations consumers today have every day with brands across the globe, across every channel. This tool will enable enterprises in any industry, even the most regulated, to clearly answer whether they’re delivering a world-class experience to every customer, and what to change if they aren’t already.”
The three capabilities that make up AI-powered CX Insights are:
AI Review; Automates the process of analyzing every customer conversation, ensuring consistency and efficiency without manual effort. By leveraging a dedicated algorithm with a uniquely trained Large Language Model (LLM), it evaluates conversations in-depth, reviewing the context, intent, and relevance of responses.Actionable Metrics: Tracks and categorizes the outcome of every conversation, offering clearer insights into why customer interactions were automated or escalated to a human agent. Actionable metrics allow businesses to go beyond basic measures like containment and completion rates to ensure customers are receiving the right answers and support.Conversation Insights: Provides an upgraded suite of visuals displaying detailed CX metrics and trends across all interactions, eliminating guesswork and enabling data-driven decisions. Conversation Insights enables enterprises to continuously refine their virtual agent performance to improve customer experience over time.”In the world of customer experience, every conversation matters. Today, virtual agents need to go beyond just following an automated conversation flow, they need to deliver a positive experience for every customer, delivering accurate responses and building customer trust,” said Henry Iversen, Co-Founder and CCO of boost.ai. “This launch marks a significant shift in our industry and is a key part of our broader vision. Looking ahead, we envision a future where customer experience is entirely conversation-driven, and this is a major step forward to achieving it.”
AI-powered CX Insights will become generally available for boost.ai customers in early November. To see the new features in action, and to learn more about how they can transform your conversational review capabilities, check out this video.
About boost.aiboost.ai is a global leader in conversational AI optimized for scale. Leveraging the best of generative AI and traditional CAI, boost.ai is pioneering an era of broad-scope hybrid virtual agents to responsibly deliver the most advanced voice and chat solutions on the market. Platform architecture, and other guardrails ensure customers across regulated industries, banks, credit unions, and insurance firms, onboard market-leading virtual agents without increasing risk. Key customers include Santander Bank, MSU Federal Credit Union, Aspire General Services, and more. Learn more at boost.ai.
Logo – https://mma.prnewswire.com/media/2487082/boost_ai_logo.jpg

View original content:https://www.prnewswire.co.uk/news-releases/boostai-launches-ai-powered-cx-insights-revolutionizes-analysis-of-customer-interactions-302267996.html

Continue Reading
Advertisement

Artificial Intelligence

Supermicro Introduces New Versatile System Design for AI Delivering Optimization and Flexibility at the Edge

Published

on

supermicro-introduces-new-versatile-system-design-for-ai-delivering-optimization-and-flexibility-at-the-edge

New 3U Server Supports up to 18 GPUs and Features Dual Intel® Xeon® 6900 series processors with P-cores
SAN JOSE, Calif., Oct. 8, 2024 /PRNewswire/ — Super Micro Computer, Inc. (SMCI), a Total IT Solution Provider for AI, Cloud, Storage, and 5G/Edge, announces the launch of a new, versatile, high-density infrastructure platform optimized for AI inferencing at the network edge. As companies seek to embrace complex large language models (LLM) in their daily operations, there is a need for new hardware capable of inferencing high volumes of data in edge locations with minimal latency. Supermicro’s innovative system combines versatility, performance, and thermal efficiency to deliver up to 10 double-width GPUs in a single system capable of running in traditional air-cooled environments.

“Owing to the system’s optimized thermal design, Supermicro can deliver all this performance in a high-density 3U 20 PCIe system with 256 cores that can be deployed in edge data centers,” said Charles Liang, president and CEO of Supermicro. “As the AI market is growing exponentially, customers need a powerful, versatile solution to inference data to run LLM-based applications on-premises, close to where the data is generated. Our new 3U Edge AI system enables them to run innovative solutions with minimal latency.”
For more information, please visit https://www.supermicro.com/en/solutions/edge-ai
The new SYS-322GB-NR includes two powerful Intel® Xeon® 6900 processors with P-cores, 8800 MT/s MRDIMM and up to 20 PCIe 5.0 expansion slots. This Supermicro system supports a variety of single or double-width GPUs, or to use some of the expansion slots for high-performance I/O or other add-on cards. Additionally, the server features up to 6TB of RDIMM memory and up to 14 E1.S or 6 U.2 NVMe drives.
One example use case that this system delivers is in the manufacturing industry, where Supermicro’s new system can be deployed on-site at an automated production environment to process data feeds from cameras and sensors without having to transfer the data to a remote location. This capability reduces networking requirements and improves response times. Another environment where the SYS-322GB-NR will excel is large-scale control rooms, where the AI accelerator cards can be partially replaced by multi-display cards to support up to 64 independent displays.
Supermicro at Mobile World Congress (MWC) Las Vegas
The SYS-322GB-NR will be on display at Supermicro’s booth #518 during MWC Las Vegas, October 8-10. Additionally, Supermicro will display systems that incorporate NVIDIA, AMD and Intel Xeon 6 processors, including X14 family edge and telco systems such as:
SYS-222HE-FTN – the Hyper-E brings data center performance to the telco edge with a dual Intel Xeon 6 processor in a 2U, short-depth form factor with front I/O access
SYS-212B-FN2T – a 2U short-depth system for AI in telco and edge deployments, featuring a single Intel Xeon 6700 series processor with E-cores and GPU support
SYS-E403-14B-FRN2T- a box PC sized, wall-mountable edge device capable of bringing the Intel Xeon 6700 series processor with E-cores and GPU support to remote environments
AS -1115S-FDWTRT – a 1U NEBS compliant system providing Telco performance for ORAN, Core and managed services. This system utilizes the AMD EPYC 8004 Series processor and support of up to 1 single-width GPU accelerator for heavy workloads.
In addition to showcasing Supermicro hardware systems, in partnership with NVIDIA, we will jointly demonstrate inferencing and AI solutions for on-premise and Edge applications including Enterprise AI, Retail, Telco Edge and Financial Services. We will demonstrate key generative AI solutions that include NVIDIA NIM, NVIDIA NeMo, NVIDIA Metropolis, remote management, security, and networking. For Telecom, Supermicro and NVIDIA will be demonstrating a live AI RAN solution using NVIDIA and Supermicro solutions showcasing performance, management and AI use cases.
Also, on display at MWC Las Vegas is the new a joint solution from Supermicro and Intel which combines the ruggedized IP65 Outdoor Edge system with a built-in AI Network Accelerator and Intel® Data Center GPU Flex 170. This solution enables fast and cost-effective deployment of multiple private 5G networks as well as Edge AI applications in a single device. The networks can be used and exploited by different users, offering a scalable solution for dense environments such as industrial and campus sites, venues and smart cities.
 About Super Micro Computer, Inc.
Supermicro (NASDAQ: SMCI) is a global leader in Application-Optimized Total IT Solutions. Founded and operating in San Jose, California, Supermicro is committed to delivering first to market innovation for Enterprise, Cloud, AI, and 5G Telco/Edge IT Infrastructure. We are a Total IT Solutions provider with server, AI, storage, IoT, switch systems, software, and support services. Supermicro’s motherboard, power, and chassis design expertise further enable our development and production, enabling next generation innovation from cloud to edge for our global customers. Our products are designed and manufactured in-house (in the US, Taiwan, and the Netherlands), leveraging global operations for scale and efficiency and optimized to improve TCO and reduce environmental impact (Green Computing). The award-winning portfolio of Server Building Block Solutions® allows customers to optimize for their exact workload and application by selecting from a broad family of systems built from our flexible and reusable building blocks that support a comprehensive set of form factors, processors, memory, GPUs, storage, networking, power, and cooling solutions (air-conditioned, free air cooling or liquid cooling).
Supermicro, Server Building Block Solutions, and We Keep IT Green are trademarks and/or registered trademarks of Super Micro Computer, Inc.
All other brands, names, and trademarks are the property of their respective owners.
 
 
Photo – https://mma.prnewswire.com/media/2525150/thumbnail_100124_MWC_PR_r02_1080x1080.jpgPhoto – https://mma.prnewswire.com/media/2525149/SYS_322GB_NR_ANGLE_2.jpgPhoto – https://mma.prnewswire.com/media/2525148/SYS_322GB_NR_BACK_fix.jpgLogo – https://mma.prnewswire.com/media/1443241/Supermicro_Logo.jpg

View original content:https://www.prnewswire.co.uk/news-releases/supermicro-introduces-new-versatile-system-design-for-ai-delivering-optimization-and-flexibility-at-the-edge-302269839.html

Continue Reading

Artificial Intelligence

Nfinite Launches SceneMagic AI, a Revolutionary Automated AI Solution for Creating Customizable, Photorealistic Product Images for E-commerce

Published

on

nfinite-launches-scenemagic-ai,-a-revolutionary-automated-ai-solution-for-creating-customizable,-photorealistic-product-images-for-e-commerce

Solution converts basic 2D product packshots into diverse, photorealistic lifestyle images at speed and massive scaleProprietary image creation process able to reduce costs for high fidelity e-commerce visuals by over 95%SAN FRANCISCO, Oct. 8, 2024 /PRNewswire/ — Nfinite, the leader in next-generation product visualization technology for brands and retailers, today unveiled SceneMagic AI, a pioneering AI solution that enables e-commerce giants to access photorealistic product images on a massive scale.

Using a proprietary AI to generate hyper-realistic backgrounds and settings, enhancing the visual appeal of products, SceneMagic AI powers the seamless conversion of basic 2D product packshots into diverse sets of photorealistic lifestyle images that can be tailored to a brand’s unique aesthetic.
“AI is most exciting when it goes beyond being just a technological novelty and addresses real, substantial challenges,” said Alexandre de Vigan, CEO at Nfinite. SceneMagic AI offers a paradigm shift in how brands can showcase their products through tailored visuals without the exorbitant costs and time delays that are typically associated with high-quality visual productions.”
Amidst growing demands for high-quality visual content in e-commerce, a recent Coresight Research report underscores the importance of innovative imaging solutions. The report revealed that 63% of leading U.S. and European retailers are prioritizing enhancements in image quality to mitigate returns, with those adopting new CGI technologies experiencing a 20% increase in conversion rates.
With its massive scalability, SceneMagic AI allows for the swift creation of extensive high-fidelity image catalogs from minimal inputs. Its dynamic content adaptability means visuals can be rapidly updated for seasonal themes or marketing campaigns. Leveraging cutting-edge 3D technology and spatial intelligence, the solution ensures each image is not only realistic but also free from AI-generated errors, all while slashing costs by over 95%.
“With SceneMagic AI, we’re not just meeting market demands—we’re setting new standards for how retailers engage with consumers online, enhancing user experiences while driving tangible business results,” concluded Alex.
For more information on Nfinite and the SceneMagic AI solution, please visit https://www.nfinite.app/genaiAbout Nfinite
Nfinite combines the power of AI, CGI and 3D to offer a unified visual platform for the world’s largest brands and retailers. Nfinite is uniquely designed to connect brands and retailers and unlock complete, consistent and immersive product imagery at scale. The Nfinite Platform helps automate high quality visual content, making it more affordable, adaptable, and faster to create. With Nfinite, companies can deliver endless visual combinations, interactive experiences, and real-time personalized content to their customers worldwide. Visit nfinite.app for more information.
For more information, please visit – https://www.nfinite.app/ 
Photo – https://mma.prnewswire.com/media/2525539/Nfinite_Nfinite_Launches_SceneMagic_AI__a_Revolutionary_Automate.jpg 

View original content:https://www.prnewswire.co.uk/news-releases/nfinite-launches-scenemagic-ai-a-revolutionary-automated-ai-solution-for-creating-customizable-photorealistic-product-images-for-e-commerce-302269994.html

Continue Reading

Artificial Intelligence

Careerminds Acquires Progression To Enhance AI-Driven Career Development Solutions

Published

on

careerminds-acquires-progression-to-enhance-ai-driven-career-development-solutions

NEW YORK , Oct. 8, 2024 /PRNewswire/ — Careerminds, a leading provider of global outplacement and career development solutions, announced today the acquisition of Progression, a London-based SaaS software company. Founded in 2019, Progression has developed an advanced AI platform that enables organizations to establish career frameworks and job architectures. This innovative solution empowers employees to enhance their skill sets, supporting both upskilling and reskilling efforts to help them realize their full career potential.

“Progression joining forces with Careerminds is a perfect fit for realizing our vision of our comprehensive career-development capabilities,” says Raymond Lee, President of Careerminds. “Jonny and Neil have co-founded and built an innovative software platform that reflects our shared commitment to helping organizations provide an end-to-end, career-development solution. Together, we aim to empower individuals to identify their career potential and navigate their pathways to success. Additionally, they have effectively addressed HR’s need for a modern job architecture, incorporating career pathways with a skills taxonomy, AI-embedded tools, and actionable upskilling and reskilling plans that drive engagement and boost employee retention.”
“Careerminds’ success with their career-development coaching platform, combined with Careerminds’ global coaching capabilities, creates a powerful synergy,” said Jonny Burch, Co-Founder and CEO of Progression. “Together, we are poised to make a significant impact in the career-development space.”
About Careerminds
Careerminds was founded in 2008 as a global provider of contemporary outplacement, leadership, and career development solutions. Careerminds combines cutting-edge AI technology with personalized, one-on-one career coaching for all job levels in major markets around the world. Their modern approach allows the company to deliver industry-leading results including job seekers landing new jobs and employees looking to grow and maximize their potential within their careers. For more information, please visit https://www.careerminds.com.
About Progression
Progression, founded in 2019, is a career framework SaaS software company based in the United Kingdom. Progression’s AI powered platform empowers companies to build powerful and scalable career and skill frameworks, their employees to track their own career growth over time and managers to get unique skill-based performance insights. They work with everyone from startups to public companies, with customers with up to 2,500 employees globally. For more information, please visit https://www.progression.co.

View original content:https://www.prnewswire.co.uk/news-releases/careerminds-acquires-progression-to-enhance-ai-driven-career-development-solutions-302268854.html

Continue Reading

Trending